Customer Reviews for U-Haul Moving & Storage of Concord

4421 reviews

855 Concord Pkwy S   Concord, NC 28027
(Across street from S & D Coffee)

(980) 248-2308

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(980) 248-2308

855 Concord Pkwy S
Concord, NC 28027
(Across street from S & D Coffee)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

They could use more people. They are having to run around like crazy.

MICHAEL C. 
Rating:
4.0

Customer did not leave a comment.

William H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

The gentleman working helped us hook up the tow dolly and remove it when finished. He nearly would've helped me remove the vehicle towed, but provided guidance on how to remove the straps.

Tracy P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Jamie B. 
Rating:
5.0

Very good experience, no complaints at all.

Gregory H. 
Rating:
1.0

There was a lady that really tried to help we were given a unit that was already taken. Got all our stuff up to the unit & couldn’t get into our assigned unit because it was already a lock on it. At this time Uhaul was closed because we rented our unit a little bit before closing. Went back downstairs to the office fortunately we were able to get in because someone else was having issues. As soon as we walked in another lady not the one that had assigned us the unit said we’re closed I said I was just assigned a unit that has a lock on it she said oh well you have to come back tomorrow. I said but all my stuff is up there on pallets. She said you still gotta come back so as we we’re going back & forth the other lady that originally help me intervened she tried to find us another unit by couldn’t & was told we would have to see the manager in the morning. The other rude lady got into it with another customer when we were getting out unit assigned to us. She is so rude definitely need to work on her customers service skills. When I came I. Last week just to get plastic wrap & asked the different prices she had an attitude because I was asking. Very disappointed!!!

LATEHIA C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sonja L. 
Rating:
4.0

Customer did not leave a comment.

Rae C. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY L.  |  Overall Experience 
Rating:
3.0

Validate and confirm that mileage numbers and the fuel tank levels are accurate when customer receives the contract paper. This will ease the rental process from the customer point of view.

Francisco V. 
Rating:
1.0

Customer did not leave a comment.

Douglas N. 
Rating:
2.0

train the workerd better. i returned some equiptment and they did not close my rental ticket. This is so basic that i'm not sure how this happened?

meldon H. 
Rating:
5.0

Customer did not leave a comment.

STEVEN K. 
Rating:
4.0

Customer did not leave a comment.

Jimmy B. 
Rating:
4.0

More staff

Joseph B. 
Rating:
5.0

Although I encountered a few issues due to the system's computer malfunctions....the manager, Taheem Clement, was extremely helpful. He promptly addressed the issue and communicated with me professionally throughout the process until everything was resolved.

IAN D.  |  Overall Experience 
Rating:
1.0

Horrible customer service

Mike W. 
Rating:
3.0

Customer did not leave a comment.

Marisa D.  |  Overall Experience 
Rating:
5.0

Customer service at this location was beyond great. Service was fast, friendly , and eager to help when I had an issue with the trailer lights. Will be my go to location

HAZRAT A. 
Rating:
2.0

The general manager was very helpful. The clerk/customer service rep at the desk was not very helpful. She could not locate my storage unit. She did not know how to read the storage map we walked around for several minutes trying to locate the storage unit. I had to try to locate the unit myself. She did not have the unit available that I reserved. She did not provide a unit compatible with the one I reserved. The general manager had to assist me himself.

Pennyeda P.  |  First Impressions 
Rating:
4.0

There was no issues with the truck ; however, whoever looked at it the engine last never put hood down so we had to pull over and shut it off highway.

RUSTY H. 
Rating:
5.0

Customer did not leave a comment.

Lavonda S. 
Rating:
1.0

I would absolutely NOT recommend this location to ANYONE. Manager was ok but staff are not very knowledgeable and the entire place is ROACH INFESTED.

TAKIATERENA H. 
Rating:
1.0

Had so many issues with this facility. I will never use this facility again.

Lainey C.  |  Overall Experience 
Rating:
5.0

The rep I dealt with was OUTSTANDING and very friendly and helpful!!

RICHARD A. 
Rating:
3.0

Wait time in store is to long had app at 8 30 am did not leave until 8 55 need more help

Vance F. 
Rating:
5.0

Customer did not leave a comment.

JOSE P. 
Rating:
5.0

Friendly and knowledgeable!! No problems at all!!! Thumbs up!!!!

ROOSEY H. 
Rating:
5.0

The Manager at the concord parkway location was very accommodating and understanding. I would definitely that location because of him!!!

Beverly B.  |  Overall Experience 
Rating:
5.0

The young lady that assisted us was very helpful and pleasant. Will definitely use this location again.

KIMBERLY M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN J. 
Rating:
1.0

Customer did not leave a comment.

Jennifer B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

VERONICA K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DALE D. 
Rating:
4.0

Customer did not leave a comment.

emilie H. 
Rating:
5.0

Customer did not leave a comment.

Judy S. 
Rating:
4.0

The pickup location was great. But the reservation site needs work. I made a reservation for another location closer to home. The morning I was to pick it up I received a email and text that it had been changed to pickup 45 minutes past the one I scheduled for. So I had 1.5 hours extra drive and fuel cost.

Ricky P. 
Rating:
3.0

Fix the cheating odometer

SAWAYA L. 
Rating:
5.0

Everything went well. But I cancelled my reservation. Hoping to get my refund back

SOPHIA A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
4.0

Customer did not leave a comment.

John P. 
Rating:
3.0

Customer did not leave a comment.

Jocelyn f.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

john s.  |  Overall Experience 
Rating:
5.0

This was our redirect location from "The Mobile Mac Shop"... The mobile mac shop sucked! It was supposed to be 24/7 pick up. We show up, see our truck, go through the online verification process, get to the truck to verify our purchase and see there was no appliance dolly like or blankets as requested in the reservation AND there was a charge for a regular silly that was never requested ( also not there). I tried to use the text system but was not able to get my issue resolved so I has to call in. After these things were removed, we confirmed the total and went through the steps to pick up our keys and there was no key. The lock already had the combo I'm it and there was no key in the box. We had to call U-Haul AGAIN. I got the same rep who was very nice and redirected us to another U-Haul... Overall, this added approx. an hour to something that should have taken mere minutes. The second place processed us quickly but we were pretty peeved by the time we for to this point. I do not think I will ever use or recommend the 24/7 pickup... It is too unpredictable. Order 29844847

tyler S. 
Rating:
5.0

Not a thing. Great management at this location.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

SOPHIA A. 
Rating:
4.0

Customer did not leave a comment.

Steven L. 
Rating:
5.0

Customer did not leave a comment.

Jimmy B.  |  Overall Experience 
Rating:
5.0

Great customer service associates were on point with the equipment and ready for me I will definitely recommend this location to my friends and family

Ernesto G. 
Rating:
1.0

Opposite of pickup. Also I want to know why when I dropped off auto transport early no one told me I would be charged for 4 more days. Would NEVER use again.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
3.0

Customer did not leave a comment.

DAVID L. 
Rating:
4.0

Customer did not leave a comment.

TINA B. 
Rating:
1.0

On Concord Parkway I’m not very happy with them because they are very unpleasant customer service

my l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARLA C. 
Rating:
5.0

Customer did not leave a comment.

Laryn L. 
Rating:
5.0

Customer did not leave a comment.

Jake F. 
Rating:
3.0

Customer did not leave a comment.

Regina Christine P. 
Rating:
5.0

Nice

mark a.  |  Overall Experience 
Rating:
3.0

Customer service was terrible

Jean E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Francisco o.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARI W. 
Rating:
1.0

Customer service was horrible

Colin M. 
Rating:
5.0

Customer did not leave a comment.

Joseph T. 
Rating:
2.0

Customer did not leave a comment.

Cheyenne T.  |  Online Move In 
Rating:
5.0

This place was amazing. Great facility. I wasn't certain where to drop the truck or keys. Parked and went inside, who directed me back outside to a worker to take my key.

Brendan B. 
Rating:
5.0

Customer did not leave a comment.

LORITA C. 
Rating:
1.0

Employees at this store are careless. They took my information for a refund and then didn't apply it. Causing my account to overdraft TWICE. When speaking to the manager, he was short, rushed and impatient. He would often interrupt my information with either yelling at other customers in the store or reminding me that he is the manager. I wouldn't recommend this place if it were the last one on Earth. I'd help you move before I recommend this place.

Morgan J. 
Rating:
5.0

Customer did not leave a comment.

Gary W. 
Rating:
1.0

Not overcharge someone $650 for a mistake and then another $96 for another mistake!

MELISSA C. 
Rating:
5.0

Customer did not leave a comment.

TERRY H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david T. 
Rating:
5.0

went very smoothly.

CHARLES M. 
Rating:
5.0

Customer did not leave a comment.

ELVIN M. 
Rating:
4.0

Customer did not leave a comment.

Sondra C. 
Rating:
5.0

professional and helpful

Kaitlin R. 
Rating:
4.0

Simply put, I love this new U-Haul experience.

David B. 
Rating:
5.0

Customer did not leave a comment.

KRISTIN P. 
Rating:
2.0

Rented a 26' truck. Truck was not available on day of rental, despite early booking. U-Haul hand truck was not secured to sidewall and green tag was missing from it. Green tag was on the moving blanket storage, which was empty, so it didn't even matter.

Jeremy S. 
Rating:
3.0

Customer did not leave a comment.

Rick W. 
Rating:
5.0

Customer did not leave a comment.

MARISA B. 
Rating:
5.0

Customer did not leave a comment.

Damon M. 
Rating:
1.0

Did not have truck I reserved. Counter clerk was extremely rude.

CHRISTOPHER J. 
Rating:
5.0

Location is great. Manager at this location was awesome.

EDITH B. 
Rating:
1.0

It would be nice if I was scammed out of $20 for a late returned on a truck that was returned at 2:30 PM on the same day I used it plus looking at my bank statement I see ANOTHER charge for an additional charge of $15. They don't answer their phone so I have to drive 15 miles to ONCE AGAIN try and get the over charge of $20 removed and see what the heck the $15 charge is for. I woill be writing a complaint to the BBB and anybody else I can think of. Worse than scam artist that call on the phone. CROOKS.

ROY W. 
Rating:
1.0

Show more promptness and care to help people customer service is important still

Steve R. 
Rating:
5.0

Nice facility

Kaitlin R.  |  Overall Experience 
Rating:
5.0

Not much

GARY W. 
Rating:
1.0

Customer did not leave a comment.

Jagadish P. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY M. 
Rating:
3.0

Make sure that people understand they need to take a picture of the odometer BEFORE putting keys in the drop box we couldn't get in touch with anyone to get help waited over 20 mins on hold no one ever picked up. Was also very upset that when I tried to extend my rental was told that another person was getting it right after me which was a bold faced lie no one was picking it up until the next day. Very upset!

Josh D. 
Rating:
5.0

Everyone was awesome

SHERYL K. 
Rating:
5.0

Location services could not recognize my phone so I had to use the office. The best part of the office was meeting Takeem(?spelling?). He made the process quick, easy, and efficient all while maintaining a wonderful attitude!!

JAMES I. 
Rating:
3.0

Charge people on their cards correctly on the date they use your products. I don't understand why i get charged and then receive the money back??? y'all just fuck up peoples finances like that.

Angel A. 
Rating:
3.0

Called location to follow up on after hours return and was on hold for 21 minutes before hanging up without speaking to anyone. Called General Manager of location to confirm drop off. Answer the phone!

Jeffry F. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Would have been a little more comfortable at drop off if there was something to check off in an app/location hand held device that there was no damage to the equipment other than just someone saying all is good since anyone could change that after the fact but the staff was friendly and everything else was fast and streamlined from my phone via text links.

KRISTOPHER E. 
Rating:
5.0

Customer did not leave a comment.

DAISY MAE J. 
Rating:
5.0

Customer did not leave a comment.

Jemal D. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
5.0

All is good

MICHAEL V. 
Rating:
4.0

Customer did not leave a comment.

Tia H. 
Rating:
5.0

This store had really great service, the lady that helped me was excellent. I noticed other customers in the store that needed a great deal more attention than I did and the Uhaul employees were very polite and were working to find solutions. Positive vibes at this place.

WILLIAM J. 
Rating:
3.0

The day of the rental they were doing roofing on the building. I did my best to avoid the work but my personal vehicle still got a roofing nail in the tire... I would expect any vehicle that was returned that day has the same change of having some issue because of the roofing.

Kyle D. 
Rating:
1.0

I rented a U-Haul and it was confirmed and when I went to get one, there was not a truck available. I was called in the morning by a very rude customer service rep to make sure we were still coming because we were running 15-20 mins behind, and she got very rude because we were late, but yet she didn't tell me anything about them not even having a truck for us. Pricing is ridiculous! I will not be using Uhaul ever again, especially this location. Maybe start with having trucks available before you confirm a reservation. We had to wait at the store more than an hour before we finally got a truck. Terrible service.

CHRISTOPHER A. 
Rating:
4.0

This was a easy and quick pick up. Jessica did a great job on her customer service and she fixed my reservation because I didn't know exactly what I need but I just did it to make sure I has a truck reserved. This location is very busy but everyone handled the pressure well.

CRYSTAL W. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline V. 
Rating:
5.0

Lock is very tight while taking the key out. Overall, automated mobile check out is very nice & helpful. Thanks

MOHANKUMAR K. 
Rating:
5.0

Very quick in and outbthe door

CHARLES E. 
Rating:
3.0

I had to grease the jack stand as it wouldn't raise fully. When I picked it up was given no directions and agent only jacked stand 1/2 up when helping to hook it up. It wasn't until I got home I realized it would raise another 6 to 7 inches Upon drop off agent drove by truck on his bicycle while I was backing into lot to unhook and drop off. Never stopped to help and my wife had to help lift off the truck….

ERIC W. 
Rating:
5.0

Customer did not leave a comment.

Ron Z. 
Rating:
3.0

My reservation number is 27940116. I was suppose to pick up my Uhaul at 2pm Saturday June 20th. I arrived at 1:40pm to get all of the paperwork handled! When I arrived, we were told that they didn't have a truck for us. The gentleman said he called the surrounding Uhauls and no one had a truck. He hoped the individual with our truck would be back soon. We left the facility as he told us he would call with updates. We arrived back to our house at 2:00pm and recieved a phone call that the truck was in an accident and that he has a 20ft truck that we could be offered. We agreed then we're told it was only a 15ft truck. We knew we could not use that, as we are moving an entire house. We then were told that he would call us back with a further update. After an hour passed (at 3:00pm) we called to see if there was a truck. We were told that they didn't have a truck for us. Around 3:30 we had not recieved an update and we needed to get our house moved. I called one of the online number. I waited over 20 minutes to have a phone call answered. The woman who I received was very helpful and found us a truck, further away. I am however very irritated at we were delayed in total 3 HOURS because of this experience. This has by far been the worst moving experience of my life. We had to drive 17 miles further away one way, and pay for the milage and gas, to get a truck. When we were suppose to be guaranteed a truck closer to our moving location. If it wasn't for me getting anxious to get my house moved, we would have not had a truck and would have been SOL. I am very irritated about this whole situation as it made our move extremely stressful and wasted 3 hours we could have been moving into our new house. I am not pleased at all with Uhaul.

Kayla S. 
Rating:
1.0

The customer service when I picked up was amazing! When I dropped off the African American girl with dreadlocks was extremely rude. She was overly concerned with whomever she was laughing with on her phone, she left me standing in sun while she sat in truck on her phone taking her time checking me out. I had to knock on window and ask her if am done and she replied yup. I've been renting from U-Haul for years and never had an experience like this. I just moved from Chicago and I will never use this location again.

Sean C. 
Rating:
5.0

I didn't get her name, but thanks to her for helping me open the lock box to retrieve the keys. Thanks lady! You are the MVP 😁😁

Sophia A. 
Rating:
4.0

Customer did not leave a comment.

JEFFERY J. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER Y. 
Rating:
5.0

Customer did not leave a comment.

Cynthia B.  |  Overall Experience 
Rating:
3.0

I NEVER am able to contact this property by phone. Very inconvenient

Christina P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHERYL H.  |  Overall Experience 
Rating:
1.0

Workers unlearned not enough workers and appeared to be overworked

DIANELILLIAN S.  |  Overall Experience 
Rating:
5.0

Everyone was great, attentive, and efficient at their jobs. Great customer service overall. Storage unit had it set up for success for their customers and employees.

Haleigh H.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Shelby w.  |  First Impressions 
Rating:
5.0

Thankyou

TROY W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alexander T.  |  Overall Experience 
Rating:
1.0

The worst customer service experience I have ever received from any business. Management is not attentive to customer concerns and makes no effort to address any issues reported. I used your location @ 855 Concord Parkway S. for storage. I also used a Charlotte location for the truck to move into storage at Concord and the service was equally horrible. Charlotte waited until I was on my way to pick up my reserved truck to tell me they didn't have it so I had to drive 30 miles to get one. I get to Concord and they don't have the unit ready so I wait an hour only to be told it wouldn't be ready until the next day. I had to leave my life packed on the truck in the parking lot at Uhaul and miss work. The next day when I arrived back at the site (Concord) only to be told the unit still wasn't ready. I was basically told I would have to take two smaller units instead. When I checked out on 5/28 a lot of my items were destroyed and broken which I convinced was due having to cram everything into a smaller space. I cried a lot while unpacking because the lack of concern that was shown for things I have worked hard to have. Not to mention the sentimental value. I hope this helps in some way to change the way Uhaul treats their customers so that no one walks away feeling the way I have felt during this process.

Chastity B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allen B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHAKETA L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Javon C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Philip J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robert a.  |  First Impressions 
Rating:
1.0

I was told last week that Thai had an issue week that accidentally released my unit. It is supposed to be fixed and I hear from the manager.... so far nothing. I'm very frustrated. I'm waiting to confirm my things safety.

Tracy B.  |  Overall Experience 
Rating:
1.0

Staff was unhelpful and unorganized. You could tell they didn’t want to be there or help you. Brenton was the only person that stepped up to help.

Lainey C.  |  Overall Experience 
Rating:
4.0

Brian and Brenton WERE GREAT ASSISTING ME. Efficient and Professional Service

Tamika W.  |  First Impressions 
Rating:
3.0

I have a leak in my unit that they haven’t fixed yet it’s been almost a month.

Allen B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

maribel c.  |  First Impressions 
Rating:
5.0

I would always recommend this location; I was very glad things was in tact and no creepy crawlies in our things. What a thankful customer. 100 percent!

Cynthia M.  |  Overall Experience 
Rating:
3.0

I rented the unit on-line, then asked at the desk for more information. One of the clerks took me to the entry and showed me how it worked by using the keypad. He also said I would be getting a key card to use. He left and I showed my sons where the unit was, then went down to unload the trailer; however, the loading door would not open. I walked back to the office and a clerk said she would be over to help shortly. After waiting 10 minutes, I found another clerk who said they forgot to open it that morning and he would let them know. In a few minutes it was opened. I went back to the office to get some moving wrap, tried to pay cash, and no one had a cash drawer, so I had to use my card. When I asked the clerk when I could get a key card, she created it right then. I don't know why the first clerk couldn't do it. The unit was clean and we were able to pack everything into it.

Maureen L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Roberto P.  |  First Impressions 
Rating:
3.0

This facility is understaffed. The staff may be friendly if they weren’t so busy so I will say they’ were friendly in this review. Every time I went into the facility there was always a line of people waiting to be serviced. The last time the system was down. I had problems with management removing the insurance charge from my account. I brought my homeowners insurance to them twice. A manager was not on site so my name was taken down by clerk to give to manager to remove the charge. I’m still waiting on the credit back to my ckg acct.

Veronica H.  |  Overall Experience 
Rating:
5.0

I am very thankful to Uhaul and their connections. The Best!

Cynthia M.  |  First Impressions 
Rating:
3.0

Ived tried and tried to get in touch with the hiring manager for a manager because I need 24-hour access to my storage unit and I need do move into a bigger storage unit and I need a cargo van or something for 3 or 4 days and so I can help me thank thank you in advance.

Bridget B.  |  Online Move In 
Rating:
3.0

I reserved a unit when I reserved the truck, but when I got there to take care of the paperwork, I was informed that the unit I reserved was no longer available. I ended up having to get an additional unit because of this, but the U-Haul Representative did what she could to correct the error. That made me feel a little better.

Celia M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAURIE s.  |  Overall Experience 
Rating:
5.0

Alowell was a great guy and very halpful

William T.  |  Overall Experience 
Rating:
3.0

Possibly a more seamless process for those that reserve online. I called that morning and was advised by one of the reps to reserve storage online which I did. When I got to U-HAUL it took over 35+ minutes to complete my getting access to the facility. I would assume if I am reserving online, the process would be a lot faster once I arrive. Key would have been made and working. Storage unit picked out ahead of time.

Danita W.  |  First Impressions 
Rating:
4.0

I jumped on Uhaul’s free month offer before I shopped around the area for storage. There is cheaper storage around.

Kimeo L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve A.  |  Overall Experience 
Rating:
5.0

The employees and general manager at this location are experts. They were very helpful and answered every question we had. They made our check in and storage process seamless. Thank you again.

DeAndra T.  |  First Impressions 
Rating:
5.0

Great Service I will definitely used this location again in the future.

Shamekia D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary W.  |  Overall Experience 
Rating:
5.0

The staff was friendly and very helpful from the moment I began renting 9/1/19 until 12/15/20. The facility was always clean and easily accessible. I’m germaphobic due to my professional background and not once was bothered by the conditions of the facility or the bathroom which speaks high volumes of cleanliness!!! I will refer everyone I know if needed. Thanks so much, Melita Hicks

Melita H.  |  Overall Experience 
Rating:
5.0

The whole staff including the new gm went above an beyond to help me an to make sure all my needs were taken care of

TIMOTHY Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Oldaniel M.  |  Overall Experience 
Rating:
3.0

My unit was in the back where the swipe check in/out pad was ALWAYS messed up. I called and complained 2 times and heard nothing back from anyone. Its an inconvenience to not know if you can check in the box near your unit or you have to drive to the front check in there, then drive to your unit in the back. No one sent an email to the customers whose units were in the back to let us know to please chek in @ the front until further notice. Its a simple communication issue I'd say. As far as the staff they are pretty much ok. Yesterday Dec 2 everyone was great! A few times I've come and complained about the check in/out box not working and they seemed uninterested. I called and they said someone would call me back and still nothing. Other than this I would say it was overall an average experience.

KERRYANN C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary F.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

TIMOTHY Y.  |  First Impressions 
Rating:
5.0

Great customer service

Darlene R.  |  Overall Experience 
Rating:
3.0

The access readers were broken several times. At one point there were homeless people in the storage building walking around and in the bathroom. I had a unit for 10-11 months and the alarm would always go off ever time I opened it. I talked to several "managers" who assured me the would fix the problem and they never did.

Nickolas H.  |  Overall Experience 
Rating:
3.0

Moving in was a breeze. Equipment and carts were available to assist in moving heavy or multiple items at a time. Convenience of help before and during the pandemic has been very upsetting.

Kierra B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

YASHICA G.  |  Overall Experience 
Rating:
2.0

On many occasions I was unable to get into the building during open hours. Something wasn’t working on either the doors, the check in box or the unlock boxes. On other occasions the employees had placed locks on my unit stating that I had not paid, then apologized when realized that I have automatic withdrawal and always paid on schedule. But this repeated again. Basically staff was nice but every time I wanted to get in my unit there was an issue that had nothing to do with me, but it stopped me from getting into my unit. So was frustrating. Employees were nice though.

Lee G.  |  Overall Experience 
Rating:
3.0

I rented a both a truck and a unit on Friday the 9th. I requested a 10x10. Went to unit. Swipe card did not work. Came back to desk. Associate walked me down to unit. Discovered that unit that was rented to me should not have been due to the fact that the roof was leaking. That was the last 10x10 available. Had to settle for 8x10. I went to that unit and there was a lock on the unit. Walked back up the hill. At that point I decided to take the rental truck home and start loading up to come back hoping that when I do come back all will be taken care of. It was. The only reason I rented the unit from U-HAUL is that you were running a 1st month free program. If that wasn’t the case I’d go elsewhere.

Michael L.  |  First Impressions 
Rating:
2.0

Although most of the staff have been great in assisting me, I have had problems with this particular Uhaul facility from day one. System failures and lacking updates has each shift doing different from the other. Damages, locks on free month, and emails threatening late payment fees and liens on my property have been more than enough issues being at this storage.

Deena C.  |  Overall Experience 
Rating:
4.0

BRANDI Billmyer is great i loved having her as the manager she is very helpful and she was always there when i needed assistance .

William C.  |  Overall Experience 
Rating:
1.0

The employees and the cashier that helped me was terrible. Very rude. Inadequate in her duties. An overall terrible experience. I won’t be back to this location for moving and truck needs.

Kelly B.  |  First Impressions 
Rating:
4.0

I would give a 5 star rating but when I went to go pick up my reserved room in a temp controlled room, it was no longer there. It was given to another customer. So i was placed in the 2nd floor not temp controlled. But other than that, it was great experience.

John B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sam T.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Michael F.  |  First Impressions 
Rating:
5.0

Very professional staff kind courteous and respectful. I will look forward to doing business with them again.

Michael W.  |  Overall Experience 
Rating:
2.0

The people at the customer service desk were overall pretty terrible. Had some miserable younger heavyset woman help me at first, I had never been there before and she treated me like an idiot. The staff at the desk weren't wearing masks but they made the customers wear them. If they did have them on they were under their nose. The lady that was maintenence/custodial with short hair was a very nice lady I talked to multiple times.

Richard S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cliftom L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan G.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

KHADECHA J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kathleen B.  |  First Impressions 
Rating:
4.0

Only problem I had was I made a rsvp for a temp controlled unit and when i arrived it was no longer available and i had no other options available so I had to take what was there at that time.

John B.  |  First Impressions 
Rating:
5.0

Professional, helpful and caring staff. I can't say enough about how helpful they were. I definitely will be working with them in the future.

MICHAEL L.  |  First Impressions 
Rating:
4.0

Got timed out and it locked me out couldnt get back in all that was left was to ck on was unhappy i couldn't get in

Blake N.  |  First Impressions 
Rating:
2.0

My living room set got molded and was not there that long.

Tierra S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kay s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Desire U.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Doris G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashton A.  |  Overall Experience 
Rating:
1.0

Poor customer service. Employees on phone instead of servicing customers, could not tell us another location of additional equipment we needed, could not resolve the damage claim made on items in a storage unit that had a leaking roof that was not repaired nor was our items replaced under the insurance claim. I expect better customer service from u haul than this!

Chuck E.  |  Overall Experience 
Rating:
5.0

Alarm goes off everytime we open the storage unit.

CHARLES M.  |  First Impressions 
Rating:
1.0

I am comparing my experience to CubeSmart. I reserved a ground floor climate controlled unit on line. When the rep took me to the unit it was already rented to someone else. She then gave me a smaller second floor unit. The line was too long for me to wait to get the problem corrected so I just settled for what I got. I rented three units from Cube Smart and there was no line, no wait and everything I got exactly what I reserved. Cube Smart employees all wore masks and were very aware of Covid. Your employees did not wear masks and unfortunately non of the customers standing in line inside the store did either.

Clifton R.  |  First Impressions 
Rating:
5.0

The staff was wonderful and check-in was fast and effortless.

John M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tierra S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

adella d.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

William C.  |  First Impressions 
Rating:
5.0

Great staff. Very efficient and helpful! Well maintained facilities. Highly recommend.

Gary C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Milton R.  |  First Impressions 
Rating:
4.0

Last 2 Sunday’s have been a problem. Main sliding door not opening. 1st Sunday young man took his sweet time getting it unlocked. Last Sunday’s,nice young lady took care of it, she was very pleasant and explained why. The guy there on Sunday was not friendly.

Pam H.  |  Overall Experience 
Rating:
4.0

CDI checked in after moving all day I had a very unhelpful almost curt person check me in. Most of the employees were friendly and helpful but he certainly was not.

marie l.  |  Overall Experience 
Rating:
4.0

I hired movers when I got to the storage facility we couldn’t get in and had to go back the next morning. I was charged for one hr. Which was $90 dollars and $228 overnight storage fee. Uhaul couldn’t find me in the system even though I had my paper work. I have called the manager and to response from phone or email. Thanks

Robert C.  |  First Impressions 
Rating:
2.0

Some of the staff was very rude. Also they could not get our bill right we were over charged and no one could explain it to us.

James b.  |  Overall Experience 
Rating:
5.0

The storage rates are reasonable and there Is a large variety of storage options. We chose exactly what needed: a climate controlled smaller unit on the first floor.

Gary C.  |  First Impressions 
Rating:
3.0

They charged me for a cleaning fee that was $25 and they took pictures of the dirt that was on the floor mat on the driver's side. Then they charged me $21.40 for a after hours return fee for the uhaul truck. I got the truck from April 2nd to the 8th and I returned it on the 4th?? So I really don't think I should have been charged for that, or any charges especially when there guy manager took us that we did good and nothing was going to be charged to my card.

maquetta m.  |  First Impressions 
Rating:
2.0

Nov,Dec, 2018 or January 2019 Management lost 200.00 money order that was mailed. Becky or Megan managers at that time lied Cut lock off unit lock replaced with Uhaul lock key was sitting in Charlotte I feel as though once lock was cut off for late rent my unit had been entered and riffled through by workers This site do not answer phone calls often nor return call center messages Mailed payment in a second time it hadn't been opened just sitting in drawer SOME STAFF----2018- 2019 STAFF WASN'T ANY GOOD 1/4 HELPFUL. THERE WERE EXCESSIVE LONG LINES AND WAIT TIME. 2020 STAFF MUCH BETTER!!!!!!

Zenobi s.  |  Overall Experience 
Rating:
2.0

At no point was I told I had to have a round lock until I was already checking in and they're with my merchandise. So I had to leave my personal belongings in the storage unit overnight unlocked because there was nothing open do the seats new hours regarding Cov- 19virus. So the next morning I had to wait time in line for 25 minutes just to purchase one of their logs when I could have been told that night So the next morning I had to wait time in line for 25 minutes just to purchase one of their locks when I could have been told that two days earlier when I first reserved the. When I received the truck in Salisbury it was dirty it had less than 3/4 of a tank and then they charged me because she mismarked the gas when I first got the truck. she didn't do a walk-through with me she just gave me the keys didn't check the fuel to see that it differed from what was marked on the paper. So then they charge me for fueling when I put it back as to where it was when I first got the truck. I also had to clean the truck from the previous person because they gave me a dirty truck. and if that wasn't enough they charge me for mileage when she told me it was unlimited up to 50 miles because it was a one-way rental. So next time I think I'll have to go see Penske or somebody else because this end up costing me more than they would have charged me not to mention all the headaches from the moment of getting the truck or trying to get it it was a big nightmare and it continued on to the storage unit. So no I would have to give you less than one star. I had been renting from U-Haul for over 30 years and this was very disappointing not to mention costly of time and money. the only one I can say that was nice was when I picked up the truck the lady was nice and the lady was nice at the U-haul center in the morning of the 29th however the man in the evening of the 28th was very, let's put it this way you could tell he didn't want to be there. Very dissatisfied customer a 30-year customer and you guys blew it on a truck rental and a storage rental.

marie l.  |  First Impressions 
Rating:
3.0

Customer service was poor at this location. No one at desk, often would have to look for someone. Wait time long. Dropped a truck off and employee was very rude. That being said I was please with the storage unit I rented. I did feel the rental price was high for the size of space.

Tamara B.  |  Overall Experience 
Rating:
5.0

Great customer service and associate was very knowledgeable.

Sonia M.  |  First Impressions 
Rating:
5.0

Due to heavy rain and a leak in the roof there was some water damage to some of my things. I filed a claim but the employees at U-Haul was great about the situation

PATICAL B.  |  Overall Experience 
Rating:
4.0

Na

DAVID M.  |  Overall Experience 
Rating:
4.0

Staff was always helpful and nice my experience here was great

Charisse M.  |  Overall Experience 
Rating:
4.0

Jalen was very nice and courteous.

Celia J.  |  First Impressions 
Rating:
4.0

Reps are very knowledgeable. Nice and respectable

michele d.  |  First Impressions 
Rating:
3.0

Some of the representatives did not do their jobs accordingly. Messages don’t get put into the account and caused me to get over billed and still have not received a call referencing it.

Michaela W.  |  Overall Experience 
Rating:
5.0

Grateful for my company and co workers

renee p.  |  First Impressions 
Rating:
5.0

I received amazing customer service from Michelle! I took advantage of one month's free storage with my trailer rental and found the facility to be too notch. I highly recommend this U-Haul location.

Christopher N.  |  First Impressions 
Rating:
5.0

The customer service was great he help me a lot. Then after I left this nice lady/ manager was helpful as well thanks team. An the friendly guy that help us with the beds

Ella P.  |  First Impressions 
Rating:
5.0

Thanks

Tom K.  |  Overall Experience 
Rating:
2.0

They messed up my information several times, it still isnt correct. Everytime I went to my storage unit there was an issue. The Concord location is a mess.

Brianna J.  |  Overall Experience 
Rating:
5.0

It was amazing and I thank you guys for allowing us to use the storage room.

Devin H.  |  Overall Experience 
Rating:
5.0

All the staff members very nice, professional and helpful.

Andres Z.  |  Overall Experience 
Rating:
5.0

Justin has great customer service skills

Darlene R.  |  First Impressions 
Rating:
4.0

I would use Uhaul again if i needed storage or a moving truck. Very clean facilitie.

pam d.  |  Overall Experience 
Rating:
5.0

Good

Dewanda S.  |  First Impressions 
Rating:
5.0

Great service with friendly staff.

Tamara B.  |  First Impressions 
Rating:
5.0

The facility was very clean and welcoming. The employees are professional, kind, and helpful. Our reservation was honored and the check in was a rapid process.

Melita H.  |  First Impressions 
Rating:
5.0

great people

David M.  |  Overall Experience 
Rating:
4.0

The only reason that I would not give an excellent rating is because the bigger automatic sliding door never worked and it's hard to move furniture in and out a small for that you have to keep openin

Cynthia M.  |  Overall Experience 
Rating:
4.0

Sliding door was broken and needed to be repaired. Bathroom was not dirty but toilet was filthy with poop.

Marie B.  |  Overall Experience 
Rating:
5.0

Thanks for the storage usage I got for renting a truck. Both was a great deal.

Octavia G.  |  Overall Experience 
Rating:
1.0

Storage unit was locked upon arrival. Was not able to store personal items until next morning.

Marie B.  |  First Impressions 
Rating:
5.0

great service

David M.  |  First Impressions 
Rating:
5.0

We have dealt with U-Haul on several occasions. The Concord NC location was by far the BEST

thomas r.  |  Overall Experience 
Rating:
5.0

We had a wonderful experience, very helpful. We are so happy we chose to go with Uhaul.

Marvin G.  |  First Impressions 
Rating:
5.0

The manager at that store is incredibly helpful vary patient excellent service

Luis S.  |  First Impressions 
Rating:
5.0

Customer services was great not long wait problem solving perfect. Manager Brandi and Sales assistant at concord NC

Latonia M.  |  Reservation 
No reviews have been submitted for this location.

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