Customer Reviews for U-Haul Moving & Storage of Cool Springs

9,889 reviews

1691 Mallory Ln   Brentwood, TN 37027
(Just north of the intersection of Mallory and Moores Lane)

(615) 372-0301

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(615) 372-0301

1691 Mallory Ln
Brentwood, TN 37027
(Just north of the intersection of Mallory and Moores Lane)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Worst experience ever. Gross negligence of maintenance of truck caused me to call roadside assistance. The mechanic found bad leak of grease on drive system - hub or axle, four badly dry rotted tires, and rims that were badly corroded. He said he could not repair and the truck would not have made it out of TN without wheels seizing up and potential catastrophic accident. I would expect nothing less than a Senior Manager calling me and an attempt at partial or full refund. We had to get entire load transferred to a new truck which set our move behind schedule with significant associated cost of missed work and move plans.

Bradford P. 
Rating:
5.0

Customer did not leave a comment.

PATRICE B. 
Rating:
5.0

I was treated very well at front desk. Given all the details and instructions. I will give 10 out of 10 and recommend to all.

SACHIN V. 
Rating:
2.0

The guy that hooked up the equipment seemed unsure of themselves of what he was doing. He needs more training.

Hulet T. 
Rating:
5.0

Customer did not leave a comment.

YOGANANDH P. 
Rating:
4.0

Check in wait time was not good but other than that they did a nice job.

Daniel R. 
Rating:
5.0

Dolly and pad which fixed truck needs to removed , if needed please give and it's occupied space and not able to utilities that space

PARIVENDHAN R. 
Rating:
5.0

Customer did not leave a comment.

Riane V. 
Rating:
5.0

Customer did not leave a comment.

douglas E. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM J. 
Rating:
5.0

Customer did not leave a comment.

THOMAS H. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
3.0

This facility was well lit but incredibly overflowing with trailers and trucks with no clear signage for dropping trailers. I managed to squeeze the trailer into a spot big enough for the drop-off. The after-hours drop-off app needs some serious work. It was very unclear. Then when I got to the "Share My Location" button, the screen just froze and I could do nothing further. I had no idea if the system had logged the trailer in and recorded it as dropped off or not. Having driven 40 min to get there, I wasn't going to haul the trailer away just to bring it back in the morning. So, I left it there and called back at 8:00 am the next day. Was told that the trailer had been checked in and "You're all good." That auto drop-off app is certainly not what I'd call "user friendly" and seems far more complicated than it needs to be.

daniel G. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
5.0

I have not received my email receipt

Ted S. 
Rating:
5.0

Great customer service

VIRGINIA S. 
Rating:
4.0

Customer did not leave a comment.

David J. 
Rating:
5.0

Great place, made it really easy to hook up and go. Had the required wiring harness for my vehicle and bought that, but they also had any other supplies for moving I could have needed.

Joseph S. 
Rating:
5.0

Everything went great! Smooth and easy :)

Monica A. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY D. 
Rating:
2.0

Customer did not leave a comment.

Randall S. 
Rating:
3.0

Improve your associates rental knowledge.

PAUL J. 
Rating:
5.0

Customer did not leave a comment.

Myron N. 
Rating:
5.0

Staff was great and helpful. Thank you. I'll use that location again.

JOSEPH M. 
Rating:
2.0

Being a Saturday morning when we scheduled pick up, that is obviously a busy time of day as most people want to move/rent items on saturdays. We spent an *hour and a half* waiting in line and at the counter trying to rent our trailer. That was a whole hour and a half that we lost for loading up our items. Obviously more people need to be scheduled to work Saturday mornings. When we got back to return it, there were loads of people working on returning items. Probably about 5 or 7, compared to the morning where there were 3.

MADISON M. 
Rating:
5.0

Solo no me gustó el cobro del seguro sin pedirlo

Edifer r.  |  First Impressions 
Rating:
5.0

Original appointment time had issues but all resolved and had hitch installed

John N. 
Rating:
3.0

Was late opening that day by about 15 minutes and the online check in was a terrible waste of time.

Stephen W. 
Rating:
5.0

Have someone at location to answer phone for specific questions, I kept getting transferred to a foreign country where it was difficult to communicate with the broken English language personal that try to understand inquiring location specific question. Never could get location to pickup phone.

PAUL D. 
Rating:
4.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

ROGER L. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
4.0

5X8 trailer needed a good wash.

FERNANDO N. 
Rating:
5.0

None

ALEXANDER N. 
Rating:
5.0

Excellent

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Vicki E. 
Rating:
5.0

Customer did not leave a comment.

DERK C. 
Rating:
5.0

Customer did not leave a comment.

GLENN A. 
Rating:
5.0

Customer did not leave a comment.

ERIK F. 
Rating:
3.0

The process to rent a U-haul at this location is difficult and archaic. The lack of staff creates long lines and the procedure needs updating. Lastly, the team I interacted with at this location seems to have a "don't care" attitude when it comes to customer satisfaction.

MICHAEL W. 
Rating:
5.0

The person who helped me was courteous and helpful.

DENNIS H. 
Rating:
5.0

Customer did not leave a comment.

BRIAN L. 
Rating:
5.0

Customer did not leave a comment.

DAVID V. 
Rating:
5.0

Thank you Uhaul staff, you have made this process effortless.

ROBERTA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFREY P. 
Rating:
5.0

Customer did not leave a comment.

Tom H. 
Rating:
1.0

I have requested a refund and nobody has called me.

Mina Z. 
Rating:
5.0

Hitch installation was done expertly. I am very satisfied with the installation. Parking and access into and out of the parking is not very good; however, there is very little that can be done (outside or removing some storage buildings) about this.

Stephen S. 
Rating:
4.0

Customer did not leave a comment.

Jameson M. 
Rating:
5.0

Thourogh review of the trailer.

GERALD T. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

Stephen W. 
Rating:
5.0

Customer did not leave a comment.

MARK D. 
Rating:
4.0

Customer did not leave a comment.

Larry F. 
Rating:
5.0

Really good service getting the trailer

James F. 
Rating:
5.0

Customer did not leave a comment.

Kenneth F. 
Rating:
5.0

Customer did not leave a comment.

DANIEL R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
1.0

I left behind a $25 cylinder lock I called the very next morning immediately and no one could help me also it's 5 days later and I have still not received my $45 refund from the down payment

NASH R. 
Rating:
5.0

The manager and the overall customer service were outstanding! I had just come in from a long one-way truck haul with a car dolly. They made the process easy and stress-free. Also rented a storage unit. Highly recommend this facility!

colleen c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDWARD W. 
Rating:
5.0

Super friendly and was the easiest drop off!

Donnie P. 
Rating:
5.0

Customer did not leave a comment.

Ronald H. 
Rating:
4.0

Customer did not leave a comment.

Jeremy H. 
Rating:
2.0

Too busy ..truck was old and beat up..couldn't get the Mobil check in to work then took too long at counter..over priced for the hassle and old truck

Jason A. 
Rating:
1.0

My receipt said my truck was at one location, the one I chose, and when I got there and clicked the get my truck it said the truck was 20 miles away. 5:30 Friday grrrrrr

John H. 
Rating:
5.0

Customer did not leave a comment.

MOHAMED AHMED M. 
Rating:
5.0

Customer did not leave a comment.

Dax K. 
Rating:
3.0

Drop off is too close to road and line backs to street.

RUSSELL M. 
Rating:
3.0

The location is way too small and very hard to return equipment. I had to sit in the turn lane on the main road for 15 mins before I could return because of spacing

Scott R. 
Rating:
5.0

I’ve always had good experiences here. The staff is hard working and helpful

Andrew S.  |  First Impressions 
Rating:
5.0

Natalie was amazing! I returned my rental at a time when the lot was very busy yet she treated me as though I was the only one there. She was incredibly helpful and considerate. Highly recommend!

REBECCA W. 
Rating:
5.0

Customer did not leave a comment.

Arthur S. 
Rating:
3.0

I needed to change pick up times and was put on hold for over 15 minutes. I ordered packing blankets and was charged for them but did not receive them. One person I talked to told me that they were not even available at this location and that is why I did not receive them. She couldn't credit my account but transferred me to customer service where the wait time was 42 minutes!

JULIE C. 
Rating:
5.0

Everyone was great. Returning the van and getting recpt were very easy. Next time I need a van, I will definitely go to U Haul

JAMES L. 
Rating:
3.0

The truck leaked- towards the front by the cab. Several of our items/furniture/boxes were soiled and caused damage. I made the guy aware when dropping off the truck. He discounted our gas charge by $20🙄. He was nice but didn't not show concern for the loss of our items which definitely amounts to well over $20.

Justin G. 
Rating:
5.0

The service at this location sets the gold standard for all locations. Their service was excellent and willingness to help nothing short of amazing I would highly recommend renting from the coil springs location. Brandon and his associates are incredibly service driven. All of them spent so much time to get my move on the road. Thanks for a wonderful experience

SUSAN R. 
Rating:
5.0

Customer did not leave a comment.

john H. 
Rating:
5.0

T

Reynaldo V. 
Rating:
5.0

Customer did not leave a comment.

Joshua M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph T. 
Rating:
4.0

Had to go to a separate location to get moving pads

Blane H. 
Rating:
5.0

Location has become choke point with too much equipment blocking only entry / exit

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Trailer was very dirty inside. I had to sweep it myself before loading my personal items in it.

AIDAN G. 
Rating:
3.0

Too busy and hectic. Hard to find parking space by the dock.

Benno B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

leonard w.  |  First Impressions 
Rating:
2.0

I was told that they sanitize between rental and they DO NOT! It was dirty inside.

Linda L. 
Rating:
3.0

The cargo trailer turn-in went well with a very friendly U-Haul employee. However, the check-in was never finished and I had to call the next day to finish it because I was never emailed a receipt. Also, this location is extremely congested with one narrow entrance/exit sharing space with equipment turn-in lanes full of trucks and folks trying to use the same entrance to get to their storage units.

ROBERT B. 
Rating:
4.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

darren G. 
Rating:
3.0

Very crowded facility.

Jim P. 
Rating:
5.0

Customer did not leave a comment.

SANTOSH KUMAR E. 
Rating:
5.0

Customer did not leave a comment.

Faye N. 
Rating:
5.0

Customer did not leave a comment.

Alfred F. 
Rating:
3.0

Issue with 24/7. Returned vehicles blocked access. Had to wait until Employees arrived.

Kevin R. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Nicholas B. 
Rating:
3.0

Customer did not leave a comment.

RYAN F. 
Rating:
4.0

It was a very quick overall process.

SONYA H. 
Rating:
1.0

Customer did not leave a comment.

Andrew M. 
Rating:
4.0

The Android app does not work. I spent 10 minutes trying to upload the photos but they wouldn't upload. I had to complete my return thru my mobile browser by login to the U-Haul website

esau S. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

Sharon M.  |  First Impressions 
Rating:
5.0

Everything was great! Thank you!

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

Christian F. 
Rating:
5.0

Staff is very nice and helpful

JAMES P.  |  Overall Experience 
Rating:
5.0

All staff are polite, personable and professional. They’re extremely helpful no matter the task at hand. I made a “major” error and rather make a big deal out of the situation, it was handle in the most “customer friendly” approach, knowing I was completely embarrassed. I’ve been in several times since and am not the least bit uncomfortable.

Alicia H.  |  First Impressions 
Rating:
5.0

Compared to my previous Uhaul experience, this facility in Tennessee was excellent and should be a model on professionalism and their layout of operations was excellent.

Scott Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristin E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John R.  |  Overall Experience 
Rating:
4.0

Rental Rep was very helpful and patient. Se showed me a few units until finding the right one. She gave me the special rate with out having to ask. I only saw that the hallways were small. Location is convenient.

ROBERTA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary Alice W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carol B.  |  Overall Experience 
Rating:
5.0

A FANTASTIC place!!! All the employees were helpful and friendly!!!! The entire dwelling was clean and neat. They do need a bigger parking lot. All uhaul managers and employees should be trained by Jonathan and his staff!!!!

Diane U.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful to us, polite and kind. Excellent service! Thank you!

David B.  |  First Impressions 
Rating:
5.0

We had a great experience with the staff and location! Staff very friendly and helpful. The location is very clean and secure.

VALERIE A.  |  Overall Experience 
Rating:
5.0

EVERYONE was FANTASTIC!!!!!

Diane U.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANNETTE K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alberto B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert J.  |  Overall Experience 
Rating:
1.0

We could rarely find a place to park at the unloading zone to load and unload or load items. Most spaces were blocked by Uhaul trucks and a couple of cars that had rented trucks, but were not actively unloading or loading and needing the dock. On several different occasions we asked that someone please move a UHaul vehicle so we could pull up to the large loading dock (it fits about 8-10 vehicles, all spaces blocked) and they would not. They were never busy, so it was not a staffing issue. One time, they witnessed us struggling to get things to our vehicle (if not pulled to the dock it is hard to get to. your car) and one guy just kept using a week blower on the drive when we had begged them to move a truck so we could unload easily. Will NEVER go back to that location. STAY AWAY if you need access to your indoor storage facility!

Pamela B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joy F.  |  Overall Experience 
Rating:
5.0

They were so helpful and the facility was exceptionally maintained. I felt safe there and felt my stuff would be safe there.

RANDALL T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KELLY K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mike K.  |  First Impressions 
Rating:
5.0

Very helpful and friendly staff!

Darci P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael M.  |  Overall Experience 
Rating:
5.0

Excellent job Uhaul! Even used your moving service marketplace and it worked great. Thanks!

ray r.  |  Overall Experience 
Rating:
5.0

The only issue I had was with the A/C. My unit was on the 3rd floor and last summer the AC broke. It was out for a few weeks, I believe, and I was told they were trying to fix it. I don’t Know exactly how long it was broken, but I was concerned about my items. Fortunately nothing got ruined. Coming into 2021 summer, it still feels warmer (over 85) in the area so not sure if AC is still broken. You may want to check it out.

KATELYN K.  |  Overall Experience 
Rating:
5.0

Absolutely wonderful experience. The price was competitive, but what really drew me in was the facility itself. It was neat and well equipped. Unloading the truck and bringing my belongings into my storage unit was so easy here, as the facility had every cart I could possibly need. It took only a handful of trips for a full 3 bedroom apartment. I could not have asked for a better experience. Oh and the staff were so friendly, helpful and knowledgeable; they were able to help me choose the perfect sized unit.

Kandace S.  |  Overall Experience 
Rating:
5.0

Very nice storage and trucks too!

ray r.  |  First Impressions 
Rating:
5.0

I have been there for years. Really a good facility.

REAC L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ZACH P.  |  Overall Experience 
Rating:
4.0

No issues....nice storage facility.

Robert S.  |  First Impressions 
Rating:
4.0

Thank you for approving our late payment when me and my family member was struggling with finances and not throwing away our home belongings.

FRANK M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theodore P.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

daniel y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT COE J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael M.  |  Overall Experience 
Rating:
5.0

Service was amazing!

Alberto B.  |  First Impressions 
Rating:
5.0

By far, the BEST rental experience I have ever had. We came for a U-Haul and left renting a storage space. The truck was super clean and everyone was very friendly. Well done!!

ASHLEY R.  |  First Impressions 
Rating:
5.0

All the staff we encountered were friendly and knowledgeable. Everything was explained well and all questions answered.

Tom S.  |  First Impressions 
Rating:
3.0

Whether you rent a van or a storage unit, the process is so slow and inefficient. What is the point of doing the leg work online, only to add another 30-45 min when you get there. This is consistent irrespective of state or location.

Zouhair L.  |  First Impressions 
Rating:
5.0

Excellent Customer Service, Clean Facility, Friendly and Helpful

JACQUITA G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas K.  |  Overall Experience 
Rating:
3.0

The facility closed due to snow

Chris P.  |  First Impressions 
Rating:
5.0

The staff is so courteous and helpful - definitely 5 star facility. Customer Service is not dead - they are A-1.

JACQUITA G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen Y.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cassius P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert M.  |  Overall Experience 
Rating:
5.0

Amazing staff. Quick, knowledgeable, helpful, and friendly. If I needed another storage unit, I would absolutely come back.

Cassandra C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john g.  |  Overall Experience 
Rating:
5.0

Aubrey assisted me over the phone while I was traveling, and Jon and Jeff assisted me while I arrived at the location. All went above and beyond to ensure that all of my questions were answered, and my needs were met. I couldn’t be happier with the location and the service that received. Great location! Great Team!

VALERIE A.  |  First Impressions 
Rating:
5.0

Amazing

michael q.  |  First Impressions 
Rating:
4.0

I felt it was often really hard to get to the loading dock as there were often empty trucks and longer term vehicles parked in the very few spots. I understand that the area has grown around this facility since it was built but the parking lot is a bit chaotic and cramped

brentwood p.  |  Overall Experience 
Rating:
5.0

This place is amazing!!! After 23hrs on the road we were greeted by the staff who’s professionalism, kindness, and compassion were beyond reproach...It was a great start to TN. Facilities were clean, convenient, and inviting...We will definitely give this location all our future business if we ever move again!!!

Shaun W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert W.  |  First Impressions 
Rating:
5.0

Great place - thanks!

Mat D.  |  Overall Experience 
Rating:
5.0

I got there after they close. The guy was still inside and he came out on my storage unit did the paperwork authorized my alarm card call my hardest like it when I go to my unit. All that after he was already closed . Excellent service . You gave me my free month storage fee I didn’t think I was going to get that according to when I booked it through the reservation department . Great Job ! Thanks

daniel d.  |  First Impressions 
Rating:
5.0

Great, helpful, friendly team. Attended to me quickly.

Cassandra C.  |  First Impressions 
Rating:
5.0

The staff here was very friendly, professiona, and helpful!

Geneva W.  |  First Impressions 
Rating:
5.0

Jonathan was extremely helpful!

Courtney S.  |  First Impressions 
Rating:
5.0

This Uhaul storage location is excellent, We have had a great experience.

Michele B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michael G.  |  First Impressions 
Rating:
5.0

Great folks work in your local office. Helpful, friendly & consistent in their approach to help us secure & use the facility. This is our second time using this location. Both times have been a very positive experience. Thank you, Steve Ray

Steve R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nicholas Z.  |  First Impressions 
Rating:
2.0

I was assigned a card swipe to check in each time I access my unit. Card would not work. They said dont worry about it, just set the alarm off. Was not a pleasant first experience. Hope they fix soon.

rob e.  |  First Impressions 
Rating:
5.0

The counter was very busy both times we stopped in on 7/5; but all employees were still very helpful and friendly. At no time did we feel rushed or had to wait a long time to be helped.

Brent L.  |  First Impressions 
Rating:
5.0

Mr. Nipps and his staff are awesome to work with, the store was spotless and very well organized and the guys were extremely helpful.

gary b.  |  First Impressions 
Rating:
5.0

No problems John was very helpful

lisa F.  |  First Impressions 
No reviews have been submitted for this location.

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