Customer did not leave a comment.ADAM G.
Customer Reviews for U-Haul Moving & Storage of Cool Springs
Brentwood, TN 37027
(Just north of the intersection of Mallory and Moores Lane)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Amazing u~haul locations ðŸ†âï¸âï¸âï¸âï¸âï¸Alessio P.
Customer did not leave a comment.Todd B.
Great customer service.LAURIE O.
No issues....nice storage facility.Robert S. | First Impressions
Customer did not leave a comment.Tyson K.
The Van was very clean and the customer service was fast and efficient. I walked in without a reservation and walked out with a rental in less than 30min.AMANDA W.
The employee was rude when dropping off the truck. I was unable to fill the gas tank due to the gas shortage. Told him I was unable to find a gas station with gas, and he just shrugged his shoulders and acted like that was my problem. I don't really know what the best solution would have been, but the situation was literally out of my control. The they probably don't care, because they know they are going to make extra $$$ for every rental because no one can get gas.BENJAMIN T.
Customer did not leave a comment.Joseph S.
Customer did not leave a comment.DANA C.
Customer did not leave a comment.CLIFTON MICHAEL B.
Thank you for approving our late payment when me and my family member was struggling with finances and not throwing away our home belongings.FRANK M. | Overall Experience
Customer did not leave a comment.CHRISTOPHER H.
Customer did not leave a comment.Troy L.
Customer did not leave a comment.Jamie R.
Long time customer of Uhaul. This trip SOLIDIFIED my lifetime commitment to using Uhaul. The truck was perfect. It was a Ford F650 with a lot of power, a lot of comfort, very low noise, and still maintained pretty good gas mileage somehow. We rented a Penske 26' at the same time, and were highly disappointed in it. If Uhaul keeps with these great, clean Ford trucksamd excellent service, we're Uhaul forever! And will recommend to everyone.EDWARD M.
Customer did not leave a comment.Jeffrey H.
Customer did not leave a comment.george P.
Customer did not leave a comment.JAMES M.
The team at this location was great. They were knowledgeable, friendly, and quickly went about the business of getting my rental needs taken care of during the pick-up and the drop-off. I would highly recommend this location and will definitely be a return customer.MICHAEL M.
Customer did not leave a comment.NEWTON C.
Customer did not leave a comment.Brian W.
Customer did not leave a comment.JAMES B.
Super friendly staff!! Great guys!!David G.
Customer did not leave a comment.GARRY M.
Customer did not leave a comment.JOSEPH R.
Customer did not leave a comment.Michael K.
Customer did not leave a comment.CIRILO O.
Every thing was perfect.John W.
Customer did not leave a comment.Theodore P. | Online Move In
Keep toilet paper in the restrooms. LoLawrence M.
Jon and his team do a great job. They are always there in an emergency for us. Thanks!Jeffrey R.
Customer did not leave a comment.Juan S.
Always an excellent experience at this location. Employees are helpful and courteous. Thanks U-Haul!Walter S.
The process with Uhaul was so simple and the staff was fantastic to work with even when I needed to adjust my plans. I will absolutely be using them again.Vicki H.
Staff was very friendly and professional.DANIEL E.
Customer did not leave a comment.sharon B.
Customer did not leave a comment.Anthony T.
Everything was great. Fast and friendlyLeonard P.
Customer did not leave a comment.Mark M.
Customer did not leave a comment.Kelsey S.
Customer did not leave a comment.Ryan S.
Great staff!Dominic N.
Customer did not leave a comment.CHARLES S.
Customer did not leave a comment.JAY R.
Professional, Very good with easy, quick returnSTEVEN M.
Customer did not leave a comment.Stephen B.
Customer did not leave a comment.Clifford K.
Customer did not leave a comment.Hellen W.
Customer did not leave a comment.Robert C.
Customer did not leave a comment.Michael C.
Customer did not leave a comment.Thomas B.
Very quick and professional service. Price seemed steep from a car dolly compared to a car hauler and truck but it worked well.Shanon M.
Amazing experience and customer service!LAURA B.
I didn't get the dolly I paid for.WILLIAM R.
Amazing ðŸŒŸðŸŒŸðŸŒŸðŸŒŸðŸŒŸAlessio P.
Customer did not leave a comment.DANIEL A.
Very friendly customer service!PETER O.
Never have drop off location different from pick up location or offer rides to pick up your car.DANIEL S.
Truck was clean but engine was rough and one of the wiper blades was shreddedDiane C.
Customer did not leave a comment.Dorothy K.
Nothing - great location - customer service is greatTodd B.
Customer did not leave a comment.JUAN S.
None at this timeMARLIN T.
very friendly staff and good experienceLARRY D.
Customer did not leave a comment.EDWIN M.
Customer did not leave a comment.daniel y. | First Impressions
Customer did not leave a comment.anthony C.
Customer did not leave a comment.THOMAS R.
Customer did not leave a comment.DANIEL J.
Fast service and friendlyBRYAN D.
Customer did not leave a comment.JAMES D.
Customer did not leave a comment.Alexander B.
Make more equipment available especially Towing equipmentSIDNEY S.
Customer did not leave a comment.MARK O.
Truck pics were NOT updated at pick-up. Existing pics showed badly damaged tire which was not accurate on the vehicle. I am employee who told me â€œdon't worry about itâ€. Really? I'm the one who would take the hit for this if I had not posted accurate pics.CARTER G.
Customer did not leave a comment.ROBERT L.
Returning the truck after hours was ridiculous. The online app didn't work . I had to wait over two hours for someone to show up. Called the general hotline number and the rep was very good. Needs to be fixed!STEVEN M.
Customer did not leave a comment.Vikas M.
Customer did not leave a comment.BRIAN B.
Customer did not leave a comment.YOLANDA P.
Customer did not leave a comment.christopher J.
Great service! Terrific equipment! Highly recommend!WILLIAM Y.
Customer did not leave a comment.Mike H.
Jon at the counter a great guy along with the entire team repeat customer thank you!jeffery P.
Great Team. Really took care of me. ThanksKENNETH K.
very quick, efficient, professional, and the staff is friendlyROBERT P.
Customer did not leave a comment.Sharon P.
Customer did not leave a comment.William C.
Customer did not leave a comment.Steven J.
They referred a moving labor source â€œ Movinghelp.comâ€ that we booked for help but they did not show up. Caused a lot of lost time and troubleGERALD C.
Customer did not leave a comment.JOHN B.
Customer did not leave a comment.ROBERT COE J. | First Impressions
Customer did not leave a comment.Michael M. | Overall Experience
Service was amazing!Alberto B. | First Impressions
Clean the van!! It was disgusting. Blackened my wipes starting with steering wheel, dash, all interior touch points in the cab. I blackened 10+ wipes!!!SCOTTWILLIAM V.
Customer did not leave a comment.Kevin N.
Your web site and telephone customer service are deplorable. Safe Move is not functional. You should not be charging people gor a service you can't provide. I locked the keys in my truck and spent 45 mins on hold trying to get help. I never could logged onto website. No help there either. Finally I called AAA and they came an hour later after my husband drove to the UHaul center to see if they had a spare key. Of course they didn't. It's wrong that you charge people for Save Move and you don't have the manpower to service customers' needs. Rehire your telephone workforce. You never shut down during COVID so why did you cut jobs?Diane C.
This location is 5 + star!!Garry F.
Customer did not leave a comment.CHRISTOPHER D.
Every one was friendly service was greatAnthony E.
Excellent quick serviceJAMES K.
Customer did not leave a comment.GRAYSON S.
A customer service rep was absolutely fantastic I cannot remember his name but he's very easy to work with I'm on crutches so he got everything hooked up for me I could've been happier. Very professionalFrank J.
A critical step for me in my move was to have a hitch installed. They called the night before and told her they had no idea when my hitch would arrive. Try to follow up with that kind of mess when you are moving out of state and have them not ever answer their phone at the local store. All the phones rolled over to the national phone center with anywhere from 45 - 60 minute wait. I will never deal with Uhaul again!LARRY E.
The online check out process is a joke. Don't use it. The people who work at the front desk are great.ROBERTA C.
Not a thing that I can think of.FLOYD B.
By far, the BEST rental experience I have ever had. We came for a U-Haul and left renting a storage space. The truck was super clean and everyone was very friendly. Well done!!ASHLEY R. | First Impressions
All the staff we encountered were friendly and knowledgeable. Everything was explained well and all questions answered.Tom S. | First Impressions
Whether you rent a van or a storage unit, the process is so slow and inefficient. What is the point of doing the leg work online, only to add another 30-45 min when you get there. This is consistent irrespective of state or location.Zouhair L. | First Impressions
Excellent Customer Service, Clean Facility, Friendly and HelpfulJACQUITA G. | Overall Experience
Customer did not leave a comment.Thomas K. | Overall Experience
The facility closed due to snowChris P. | First Impressions
The staff is so courteous and helpful - definitely 5 star facility. Customer Service is not dead - they are A-1.JACQUITA G. | First Impressions
Customer did not leave a comment.Karen Y. | Online Move In
Customer did not leave a comment.Cassius P. | First Impressions
Customer did not leave a comment.Robert M. | Overall Experience
Amazing staff. Quick, knowledgeable, helpful, and friendly. If I needed another storage unit, I would absolutely come back.Cassandra C. | Overall Experience
Customer did not leave a comment.john g. | Overall Experience
Aubrey assisted me over the phone while I was traveling, and Jon and Jeff assisted me while I arrived at the location. All went above and beyond to ensure that all of my questions were answered, and my needs were met. I couldn’t be happier with the location and the service that received. Great location! Great Team!VALERIE A. | First Impressions
Amazingmichael q. | First Impressions
I felt it was often really hard to get to the loading dock as there were often empty trucks and longer term vehicles parked in the very few spots. I understand that the area has grown around this facility since it was built but the parking lot is a bit chaotic and crampedbrentwood p. | Overall Experience
This place is amazing!!! After 23hrs on the road we were greeted by the staff who’s professionalism, kindness, and compassion were beyond reproach...It was a great start to TN. Facilities were clean, convenient, and inviting...We will definitely give this location all our future business if we ever move again!!!Shaun W. | First Impressions
Customer did not leave a comment.JOHN C. | First Impressions
Customer did not leave a comment.Robert W. | First Impressions
Great place - thanks!Mat D. | Overall Experience
Customer did not leave a comment.PEGGY S. | Overall Experience
I got there after they close. The guy was still inside and he came out on my storage unit did the paperwork authorized my alarm card call my hardest like it when I go to my unit. All that after he was already closed . Excellent service . You gave me my free month storage fee I didn’t think I was going to get that according to when I booked it through the reservation department . Great Job ! Thanksdaniel d. | First Impressions
Great, helpful, friendly team. Attended to me quickly.Cassandra C. | First Impressions
The size of lot the business as a whole is being ran on is entirely too small. The employees park in the customer parking, and there are trucks and trailers in front of all of the storage units which not only disallows ANY PARKING from being available but also, requires a call ahead to the facility, to request access in the front of your unit (to which no one answers). Although there are one or two employees there that are actually mindful of their difficult scenario and try to make it the best possible for the customer, the people who do work there have been put in a very difficult situation from corporate.Kasey C. | Overall Experience
I will always use this facility for any future moving/storage needs. The employees make this place what it is....they are so friendly and helpful!Julie C. | Overall Experience
Customer did not leave a comment.FRANCES H. | Overall Experience
Customer did not leave a comment.Jennifer C. | First Impressions
Customer did not leave a comment.DAVID L. | Overall Experience
Customer did not leave a comment.julie c. | Overall Experience
The staff here was very friendly, professiona, and helpful!Geneva W. | First Impressions
Customer did not leave a comment.Johnny C. | Overall Experience
Excellent customer service!!Kristine J. | First Impressions
Jonathan was extremely helpful!Courtney S. | First Impressions
The only problem at all is lack of parking space and availability of loading dock spaces. However, the employee moved a truck for us so that we had accessibility. The customer service at this location is superb - everyone I dealt with was extremely helpful and friendly.Julie C. | First Impressions
When we 1st got here Jonathan nipps was wonderful very grateful very nice Jonathangets the five stars. Now the young man that check this out Saturday was very rude I do not know what his name was he did not have a name tag on.Veronica R. | Overall Experience
Customer did not leave a comment.Magen D. | Overall Experience
Customer did not leave a comment.roy h. | Overall Experience
This Uhaul storage location is excellent, We have had a great experience.Michele B. | Online Move In
Facility is clean, secure and convenient. Staff are friendly, helpful and personable. Would highly recommend the facility for storage etc.Mark A. | Overall Experience
My only complaint is that an unauthorized person who I hired to empty my unit was allowed to cancel my contract without my knowledge though I did not want to relinquish my space. O/W great service.Omar H. | Overall Experience
Customer did not leave a comment.Mark A. | First Impressions
Customer did not leave a comment.DANIEL M. | Overall Experience
Customer did not leave a comment.Magen D. | First Impressions
Customer did not leave a comment.Marcy G. | First Impressions
Customer did not leave a comment.Jon-Michael G. | First Impressions
Customer did not leave a comment.Jon-Michael G. | Overall Experience
Store is always understaffed waited over one hour to be helped- 12 customers in line only two people workingGary P. | First Impressions
Customer did not leave a comment.Michael G. | First Impressions
Customer did not leave a comment.Deokyeong C. | First Impressions
Customer did not leave a comment.Julie V. | Overall Experience
Felt my belongings were well taken care of and in a secure location. The staff at this facility were always helpful and willing to go the extra mile to assist when in need. I have other storage companies closer to where I live, but willing to make the drive to do business here.JOHN D. | Overall Experience
Customer did not leave a comment.Hope M. | First Impressions
Customer did not leave a comment.Maxwell S. | First Impressions
good experienceJohn R. | Overall Experience
Great folks work in your local office. Helpful, friendly & consistent in their approach to help us secure & use the facility. This is our second time using this location. Both times have been a very positive experience. Thank you, Steve RaySteve R. | First Impressions
Customer did not leave a comment.Nicholas Z. | First Impressions
Customer did not leave a comment.CINDY B. | Overall Experience
Worker over shared and made the whole experience very in comfortable. As did not seem very knowledgeable and complained about his boss the whole time.Kenneth O. | First Impressions
The guys were very helpful and made sure I got exactly what I needed.jonathan w. | First Impressions
The staff was professional and helpful. Moving out went quickly!Fran K. | Overall Experience
I initially believed I just needed a month rental but it was more like 6 months. This storage spot was so useful I hated to give it up. Very well run!John D. | Overall Experience
The staff at this location are fantastic. Their consistently great service is really appreciated.Craig M. | Overall Experience
Staff and organization very responsive to the individual needs of the customer.Lily M. | Overall Experience
Staff are the bestWesley M. | Overall Experience
Staff friendly, accommodating and very easy to work with. Great facility!Chris R. | Overall Experience
I was assigned a card swipe to check in each time I access my unit. Card would not work. They said dont worry about it, just set the alarm off. Was not a pleasant first experience. Hope they fix soon.rob e. | First Impressions
Very clean and well maintained.John Arthur M. | Overall Experience
Nice facilityJohn Arthur M. | First Impressions
I'm using U Haul again not this location because I needed to ship my stuff from Maine to Tennessee using one of your 8' by 5' U boxes.James L. | Overall Experience
Uhaul storage room was good but prices are very high. For short term 1 or 2 months I accept but for long term customers like more 3 months price is very high.Narsing V. | Overall Experience
Excellent facoility and staff .Esther C. | Overall Experience
Everyone at this facility was very helpful, and friendly . Very good experience.Andy L. | First Impressions
Worked with me and helped me through the entire process.Leland E. | First Impressions
Excellent service, friendly and helpful staff.Roberta k. | Overall Experience
It was always very clean and was easy to access. The items I stored for the last 3 years were safe and not harmed. Grateful.ROBERT W. | Overall Experience
Very accommodating!Peter K. | First Impressions
The counter was very busy both times we stopped in on 7/5; but all employees were still very helpful and friendly. At no time did we feel rushed or had to wait a long time to be helped.Brent L. | First Impressions
I have rented four storage units and 4 vehicles over the past 5 years. Your staff, especially recently, have been friendly, knowledgeable, My other unit is blocked a lot by other vehicles, inconveniquore s. | Overall Experience
ALLpersonnell were very goodkevin w. | First Impressions
So grateful for all the guys and manager Jonathan at this uhaul place. Always helpful. Always had what i need. Always offered options. Thank you all at Cool Springs Mallory Uhaul of Tennessee!!!Sandra J. | Overall Experience
Thank you for your customer serviceCecilia M. | First Impressions
Great staff. Very kind and very helpful!brandon s. | First Impressions
Good equipment, great staff. Everyone was very helpful. Only complaint was, $92.00 for fuel from Memphis to Nashville. Trucks not real good on gasDavid C. | First Impressions
Mr. Nipps and his staff are awesome to work with, the store was spotless and very well organized and the guys were extremely helpful.gary b. | First Impressions
Polite and accommodating staff, clean and comfortable facility, easy access and adequate number of cartssherry a. | First Impressions
.Emily C. | First Impressions
No problems John was very helpfulBert F. | First Impressions
24-hour access computer system was down when I first tried to use it.PETER M. | Overall Experience
Great experience!tiffany a. | Overall Experience
Great service. Thanksralph s. | Overall Experience
Great staff & very clean & modern facility.Alexander C. | First Impressions
John helped me and he was greatCHRISTINE C. | Overall Experience
The only feedback I have is that if you have an issue w payment, you should call the customer not rely on email only...particularly if you’re gonna lock it down and potentially sell property.Keegan g. | Overall Experience
...Terry S. | Overall Experience
Great people to work with!Paulette M. | Overall Experience
Everyone in the office was exceptionally friendly and helpful. After explaining our needs, Daniel Evans & Jonathan Nipps found us the perfect solution. Excellent staff!!!MICHAEL C. | First Impressions
After 18 months and paid, I inquired about move out process early Dec 2018. Sometime mid Dec, my lock was removed, contents taken and customer ready lock placed in unit. No one knows what happened?Stuart W. | Overall Experience
I loved the well-organized facility. It was clear where to pick up the equipment rentals with a nice, clean, customer service area. The employees were friendly and helpful. I'll definitely be back!tiffany a. | Reservation
Staff was very professional and helpful from start to finish the entire time I was doing business with them.Jeffery S. | Overall Experience
Every one excellent!Paulette M. | First Impressions
Everyone very friendly and helpful.Gary M. | Overall Experience
Brandon was very helpful and went above and beyond !!! Great store and experienceJOEL L. | Overall Experience
2nd time I used the storage space and always easy access, clean, and good workflow to and from storing items. I recommend 100%Vicki T. | Overall Experience
We asked about storage room rentals and our salesman informed us that one could be reserved in advance - huge help to us. Thank you for having a free box bin also. Great service.LAWRENCE M. | Reservation
This U-Haul location is the best one I have ever dealt with. They were helpful and polite. The facilities/equip were in great condition. I highly recommend them and would definitely use them again.Jessica H. | Overall Experience
One of the most helpful and friendly staffs I have worked with and the facility was great for my needs.jerry p. | Overall Experience
However, the tires on my trailer were completely bald. I didn't discover the tread danger until I was 1700 miles into my 2300 mile move. Luckily I didn't have a major accident. Scott Myersscott m. | Overall Experience
The people were friendly and helpfulelizabeth d. | Overall Experience
Friendly and very helpful staff! Clean, safe , well-maintained and sophisticated facility.Sandra J. | Reservation
Amazingly convenient process... clean unit and easy load in. Super!Luke A. | Reservation
Very helpful staff. Easy access to storage area.jerry p. | Reservation
My rep was awesome!!Vickie J. | Reservation
I had 2 storage units at your facility and have moved out of both of them due to an inability to access the units. The staff routinely park at the loading dock and you cannot get a parking spot.ENOCH H. | Overall Experience
Mrs Bionica Rodriguez was amazing she was helpful and so understanding. I couldn’t of picked a better placeTiffany N. | Reservation
Cannot get in or out of storage parking. Too many trucks and trailers taking up space. Need to balance truck inventory vs access to parkingLYLE S. | Overall Experience
We moved out of this unit on June 16, stopped by the office and were told we were good to go. It took 2 phone calls to customer service and another in-person visit to get the contract closed.Jerry C. | Overall Experience
This is a busy location. The staff is friendly and helpful. Hardworking, dealing with people who are moving can be difficult. They do their best.sally g. | Overall Experience
Great experienceDavid L. | Overall Experience
We left due to frequent, continuous price increases,JOHN M. | Overall Experience
Everything was greatMarie A. | Overall Experience
Thank you.Alexandra L. | Overall Experience
Thanks for everything.WILLIAM F. | Overall Experience
Only issue was the facility was so overcrowded it was difficult to get into our initial unit due to trucks/trailers being parked in front of our entry door.William J. | Overall Experience
The only thing that I disliked was that the facility closed at 7. It would be helpful if it was open until 9pm. I understand if personel is required, that it be 7pm. Great customer servicecharity u. | Overall Experience
Unit lock was drilled off with no explanation and I had to purchase a replacement. As I live in another state (18 hours away,) I was unable to investigate why my lock was off. CONCERNING!KELLY S. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!