Customer Reviews for U-Haul Moving & Storage of Copperfield

5,545 reviews

8330 Hwy 6 N   Houston, TX 77095

(281) 855-0347

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 8 am - 6 pm

Services at this Location:

Contact Us

(281) 855-0347

8330 Hwy 6 N
Houston, TX 77095

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 8 am - 6 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Kameron S. 
Rating:
1.0

Uhaul was Raggedy wasn't swap out when we got it Radio wouldn't turn off wouldn't turn down it was just stuck. It needed a jump called the company they stated it was not their responsibility once we drive off the lot. Then I was charged an extra day. I asked to speak with the manager and she refused to get on the phone and never called back. Horrible experience

Jaquita W. 
Rating:
4.0

The staff rented an already in use storage unit. We unloaded and went to the unit and it had a lock on it. Went to the office and was told had to wait until the person who rented the unit returned. He made all kinds of excuses of why the unit was taken. This location was not helpful and clearly not knowledgeable of their business.

emmbreall l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary P. 
Rating:
5.0

Customer did not leave a comment.

Robert Y. 
Rating:
5.0

Customer did not leave a comment.

Vincent S. 
Rating:
5.0

GM - went above and beyond. Also a great upseller / cross seller with a informative approach. Excellent!! Installers/ trailer removers (equipment guys) - great customer service as well!

Pamela P. 
Rating:
3.0

Management could be a little more nice and friendly ☹.

rodney P. 
Rating:
4.0

The air conditioner, on the truck, only blew cool air, not cold.

Troy D. 
Rating:
5.0

Excellent service under stressful conditions!

Bobby J. 
Rating:
5.0

Customer did not leave a comment.

Raymond G. 
Rating:
5.0

Customer did not leave a comment.

PETE R.  |  First Impressions 
Rating:
5.0

I received excellent and friendly service. KEEP IT UP!!!!! 🤗

Linda W. 
Rating:
3.0

Customer did not leave a comment.

Parimal M. 
Rating:
5.0

Customer did not leave a comment.

Diego S. 
Rating:
5.0

Customer did not leave a comment.

Roberto L. 
Rating:
5.0

Customer did not leave a comment.

Candice P. 
Rating:
5.0

Nothing! Customer Service here was great!!!

ASHANTI D. 
Rating:
5.0

Super accommodating, was great ride an was clean. Thank you all

carlos G. 
Rating:
5.0

Customer did not leave a comment.

Ronald R. 
Rating:
4.0

Customer did not leave a comment.

Ashton G. 
Rating:
5.0

Good costumer service

Roger F. 
Rating:
1.0

randy the rep for this locaton is racist and rude very disrespectful and i was told he treats all black people rude and disrespectful he locked the door @ 6pm when he saw me pulling up in the parking lot with the truck this location seems very racist

rosemary T. 
Rating:
5.0

This particular location, I must say was none like no other. I actually had the privilege to speak directly to as well as be waited on by the owner herself who needless to say takes pride in her establishment and also has a heart of compassion for her clients. If it wasn't for having to pay for mileage, I would rent from this one location only.

Deirdre P. 
Rating:
5.0

Very efficient, fast check out. Had stopped by the day before to set up order. The next morning the trailer was lined up easy to get to and ready to house at the agreed time. Drop off was a breeze. Effortless drop off with the apps on the guys phones. Ready for next time.

jim L. 
Rating:
5.0

Customer did not leave a comment.

CLIVE G. 
Rating:
5.0

I have used this location for pickup and dropoff many times and am always impressed with the staff and facility.

patrick S. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
5.0

No issues with the vehicle, very nice . Keep up the good work. 👍

Anthony B. 
Rating:
5.0

It was a last minute rental and the process was easy and fast. The help at the counter was courteous and knowledgeable.

Elizabeth H. 
Rating:
5.0

Customer did not leave a comment.

DAVID V. 
Rating:
3.0

I had requested a dollie when I placed my order. When I came in I was told they were out. The girl helping went to look but the lady at the other register was quite rude. She told me that the dollies were in high demand and they were out. I asked if I reserved one why would you all not have it. She got angry and started explaining why but it was her tone that was more bothersome. Then the girl that was helping me came back with a dollie. I appreciate the girl for finding me one. If I had gone to the register the other lady was at she would not of gone above and beyond to get me everything I needed.

Glendora G. 
Rating:
5.0

Very friendly workers!

Bruce B. 
Rating:
5.0

Customer did not leave a comment.

Rhonda J. 
Rating:
5.0

Customer did not leave a comment.

Adrienne W. 
Rating:
5.0

Customer did not leave a comment.

ANILKUMAR P. 
Rating:
5.0

Customer did not leave a comment.

deundre J. 
Rating:
5.0

service was courteous and prompt. easy location. super all around,

Don M. 
Rating:
5.0

Manager was super to work with during our move. Highly recommend this Uhaul agency.

David G. 
Rating:
4.0

Customer did not leave a comment.

Garry M. 
Rating:
1.0

Customer did not leave a comment.

Cassandra C. 
Rating:
5.0

Customer did not leave a comment.

Darrel A. 
Rating:
5.0

The staff was very nice and helpful. They got me in and out quickly. Really appreciated there service.

Camilo S. 
Rating:
5.0

Nothing.

Phyllis T. 
Rating:
5.0

Customer did not leave a comment.

Tracy P. 
Rating:
1.0

Rude manager Ronda

Nassamba D. 
Rating:
5.0

Fill up the gasoline for the trip for one way truck.

Ramonita C. 
Rating:
4.0

Thanks, for being there.

TERRENCE W.  |  First Impressions 
Rating:
5.0

Customer service was excellent.

ELLA J. 
Rating:
5.0

Great service Ms Rhonda at the Hwy 6 Copperfield location is excellent at customer service!! Sincerely Kirk

KIRK W. 
Rating:
5.0

keep up the good work

rebecca T. 
Rating:
5.0

Customer did not leave a comment.

Anthony D. 
Rating:
3.0

Have a waiting area available.

tom A. 
Rating:
3.0

Truck had to be towed by Mission Wrecker!

Maynardo G. 
Rating:
5.0

Customer did not leave a comment.

LARRY C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

josue L. 
Rating:
2.0

When I got to this location to pick up a rental, there were two employees literally yelling and swearing at each other while I was sitting there waiting to be waited on.. it was very unprofessional..

michelle O. 
Rating:
5.0

Customer did not leave a comment.

Cindy M. 
Rating:
5.0

Great customer service with knowledgeable and friendly employees.

Donald M. 
Rating:
5.0

Customer did not leave a comment.

jim E. 
Rating:
5.0

Customer did not leave a comment.

RIchard D. 
Rating:
5.0

The AC was not working made it a hot trip But everything else was great

miguel R. 
Rating:
5.0

It’s very good storage the staff are really friendly and nice I had no problem at all I recommend it for sure

Saruad M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

margaret m.  |  Overall Experience 
Rating:
5.0

Even though I was charged for 2 having of gas, when I returned it with the same about I started with....

KEVIN M. 
Rating:
4.0

Everything was perfect

Hector C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
4.0

Customer did not leave a comment.

Iris S.  |  Overall Experience 
Rating:
5.0

I made the reservation at the Cypress location with excellent service as well

rhodion G. 
Rating:
1.0

This was an absolutely horrible experience and I'd like to talk to customer service

Eric S. 
Rating:
5.0

The gentlemen took care of me and they were all very friendly.

Robert W. 
Rating:
5.0

Return site very helpful

Jeffrey H. 
Rating:
5.0

Professional and courteous staff from the bottom up.

Kyle L. 
Rating:
4.0

Customer did not leave a comment.

Ramon V. 
Rating:
5.0

You guys are great! Fast, efficient and not expensive.

Robert J. 
Rating:
5.0

Everyone was very receptive and efficient as well as extremely courteous!

Aaron W. 
Rating:
1.0

Education your employee how to treat people. do what you said on the contract

Rene V. 
Rating:
5.0

There were 3 non operational 15' trucks at this location. Fortunately for me I was upgraded to a 20' truck which was available. This is not so much on the specific location but the company overall. Better maintenance of the vehicles may be required.

Christopher L. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Lily M. 
Rating:
5.0

Everyone there treated me very professionally and took care of all my moving needs. I've dealt with Rhonda at that location several times and even if we're not the closest I would still go to that location just to deal with those people there. Thank you

Anthony J D. 
Rating:
3.0

Sent 6:21am On 7/13/2022 Good morning, The credit card charged was wrongfully charged and I'd like it to be reversed. The credit card was only a place holder and I was verbally promised I'd be able to pay with a different card, one that I originally put into the system. This option was not made obvious on the website and I'd like to be charged on a different account. Please get back to me as soon as possible. Thank you.

Tyrone W. 
Rating:
5.0

Ms. Holliday was very pleasant, professional and knowledgeable. She is a major asset to this location.

Richard C. 
Rating:
5.0

They made this rental easier than I could have asked for. Everyone I spoke with from pickup to drop off was helpful and professional. All U-Haul locations should be operated like this one.

Paul W. 
Rating:
5.0

Wonderful manager

GholamH T. 
Rating:
5.0

Customer did not leave a comment.

Patrick S. 
Rating:
4.0

Customer did not leave a comment.

melissa F. 
Rating:
5.0

In and out in a timely manner. Good service

Paul C. 
Rating:
5.0

I appreciate y'all much

Angela W.  |  Overall Experience 
Rating:
5.0

Needed to move a large piece of furniture last minute. Great friendly service. Very easy process. Will definitely use U-Haul again next time.

Carl J. 
Rating:
5.0

Clean the inside of the windshield

tom L. 
Rating:
5.0

always professional

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Diego S. 
Rating:
5.0

Customer did not leave a comment.

MarySue K. 
Rating:
5.0

Could not ask for anything better thanks everyone for your kindness your service I appreciate you so much

Shirley C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

chris m.  |  Overall Experience 
Rating:
5.0

Keep up the outstanding customer service.

Kyle L. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Thank you Rhonda and team.

Eric P. 
Rating:
5.0

Awesome

Debra C. 
Rating:
4.0

After hours drop off was easy and convenient. The location was well lit and had signs directing you and plenty of space for drop offs.

Claudia K. 
Rating:
5.0

Customer did not leave a comment.

Darlen G. 
Rating:
5.0

Very clean and nice facility in a great location

BAHRAM N.  |  First Impressions 
Rating:
5.0

I rent at this location always because the customer service is always good. For start to finish the experience goes smoothly. I'll definitely use their service again, and recommend.

Liliana D. 
Rating:
5.0

Customer did not leave a comment.

Ingrid U. 
Rating:
5.0

The general manage was so nice and helpful that I was very pleased I thank her so much yes I would most definitely recommend a friend to y'all thanks much

Angela W.  |  First Impressions 
Rating:
5.0

Manager Rhonda and her team were professional and helpful.

Daniel F.  |  First Impressions 
Rating:
5.0

Great job... Excellent manager!!! Rhonda

jason P. 
Rating:
3.0

the vehicule i got was very old, has seen its fair share of abuse. the ride was unnecessarily bumpy, acceleration feels like it was painful for the engine. i was very local but i don't see this one going out of town. so to improve, get rid of the very old vehicules if you can.

Pierre H. 
Rating:
5.0

Mantener su servicio son muy amables y profesionales les recomiendo el lugar

Yosvani C. 
Rating:
5.0

Manager and supporting personnel very professional and friendly! Great experience

Bruce B. 
Rating:
5.0

Customer did not leave a comment.

Teresa C.  |  First Impressions 
Rating:
5.0

Customer service was extremely helpful, courteous and I had a pleasant experience. I will highly recommend UHAUL

ann M. 
Rating:
4.0

The prices were just getting too expensive.

Myron T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katrina W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Calvin B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carlos p.  |  First Impressions 
Rating:
4.0

Unfortunately raised my monthly rate 10% after first month. Price increase wasn't disclosed to me at the time of rental. Otherwise, excellent experience in dealing with this Uhaul facility.

floyd k.  |  Overall Experience 
Rating:
5.0

Helpful staff.

Faren P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

WILLIAM M.  |  Overall Experience 
Rating:
5.0

Great customer service, the staff always went the extrA mile.

tessie m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

fabiola g.  |  First Impressions 
Rating:
5.0

Rhonda helped me out a lot over the phone, checking me into my storage unit, and dropping off my uhaul. She is a valuable resource to this location. Thank you again.

stephanie r.  |  First Impressions 
Rating:
5.0

Manager is great. She really knows her business.

Karl M.  |  Overall Experience 
Rating:
5.0

The only suggestion I would have is that you need more employees inside the sales office. Whenever I would have to go in there for whatever purpose, the line was always very long and took forever to get to the front. They were working very hard--just think you need more of them particularly on the weekends when the traffic in there is definitely larger.

DENIE L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

sara l.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LAQUITA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steffany J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

AUTRIA L.  |  First Impressions 
Rating:
3.0

During my move out there was no one at the front desk to help me. I had to walk around the facility to find someone.

Donna W.  |  Overall Experience 
Rating:
5.0

Cool staff

GABRIEL P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fardrell L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry W.  |  Overall Experience 
Rating:
5.0

I must say this Copperfield U-Haul faculty those folks in there was totally awesome they were professional she was kind she took a time out with me help me to understand the pricing and also her employees when I called back and had questions I mean it was a wonderful experience and I definitely will recommend this to anyone

KENDRICK J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFF S.  |  Overall Experience 
Rating:
5.0

No issues at all great customer service friendly staff and quick in and out process would use again!

LATISHIA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAURIE L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHARON B.  |  Overall Experience 
Rating:
1.0

The manager was excellent in every way. Smart. Competent, knowledgeable, helpful. Staff mostly lazy and incompetent. Ignorant, useless.

PAT P.  |  Overall Experience 
Rating:
5.0

I didn’t have any issues everything went smoothly!

LATISHIA H.  |  First Impressions 
Rating:
5.0

Rhonda was awesome and you can tell she really knows what she is doing. She definately knows the in and outs of that very busy business and handle phone calls while helping us and was very polite to all.

THOMAS C.  |  First Impressions 
Rating:
5.0

Professional and handled everything quickly

tessie m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marie S.  |  Overall Experience 
Rating:
5.0

Very helpful & polite service.clean & secure surroundings

Sharon M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Myra J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Myra J.  |  Overall Experience 
Rating:
2.0

They were busy instead of helpful. Untrained on trailers & hitches. Manager gave me a storage that they have out of order. Which caused me to have to load trailer & go to another storage when they were about to close.

Carl R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Krisdlyn R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Aliz S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TOBY N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David R.  |  First Impressions 
Rating:
5.0

The storage is very clean and all the people working their are good and friendly when l forget to lock my storage they call and put another padlock for me and nothing is missing in it all the Woker that attend to me are very polite

omotayo k.  |  Overall Experience 
Rating:
5.0

Excellent customer service Very helpful employees

sebastian p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jessica y.  |  Overall Experience 
Rating:
5.0

The general manager at the 8330 Highway 6 North Houston Texas 77095 facility, Rhonda holiday she is the best, I've been going through some hard times moving to one place to another and she has been there to help me every step of the way

CYNTHIA H.  |  First Impressions 
Rating:
4.0

I can’t say much now because l just park my good there yesterday but very good and the office people are good am talking about the one on highway 6

omotayo k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LINDA P.  |  Overall Experience 
Rating:
5.0

We were welcomed and assisted and the process thoroughly explained. Thanks Uhaul

Darion S.  |  First Impressions 
Rating:
5.0

I am very happy with the service I received from this location. Will refer others to this location.

Elizabeth P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Egan S.  |  Overall Experience 
Rating:
3.0

The movers y'all recommended were horrible!!! Slow, late by 3+ hours, didn't care about breakables. They put all my breakables stacked on each other and turned them sideways or just tossed them in. We now have broken item. We wrote top//upward arrows and labels. No need to treat stuff like that. The older guy even said they work smart not fast.... Sorry you mean slow to screw ppl outta money bc you get paid hrly

Stephanie F.  |  First Impressions 
Rating:
5.0

Excelente servicio y atención. Gracias por todo.

REITEL C.  |  Overall Experience 
Rating:
5.0

Man. Gee is the man. Very friendly very professional. Very thorough. Thank you for helping me through my transaction. A must have employee.

Hellen W.  |  First Impressions 
Rating:
5.0

Overall, the service was great, all employees were friendly and helpful.

Judy D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tenesha b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jennifer s.  |  Overall Experience 
Rating:
3.0

I gave 3 stars because my lock was cut off of my storage, and I had to pay to get the new lock cut off to have access to my unit. I was not happy.

SHAWNDRICKA P.  |  Overall Experience 
Rating:
5.0

Randy was always very professional and helpful whenever I needed assistance. His demeanor was always pleasant and eager to provide great service. I'll recommend your services to all my family and social media friends, great service with outstanding results.

donald j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lynn C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LISE C.  |  Overall Experience 
Rating:
2.0

To much to text you can call 346-279-6137 and and to speak heather

Heather k.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Elizabeth P.  |  First Impressions 
Rating:
2.0

I wish the storage units were open 24/7. I missed the deadline by 5 minutes and wasn’t able to move my belongings into my unit and had to rent the truck for another day. Very inconvenient and expensive.

Tatyanna C.  |  First Impressions 
Rating:
3.0

Other than my things getting ruined uhual took care of me and my family.

ANGEL F.  |  Overall Experience 
Rating:
1.0

I have so many things to say. Every time I have gone there need it for storage or for rental it has been a huge ordeal and a mess. I would mention customer service but there isn’t any it’s absolutely horrible there are no friendly faces no one knows what’s going on or who is doing what. You’re supposed to have 24 hour access but when you try to access your storage unit after 930 at night you cannot the doors are locked and you can’t get in, bathrooms are absolutely disgusting and I would not even recommend this location to someone I didn’t like

Erin V.  |  Overall Experience 
Rating:
5.0

Rhonda Holliday was the best!

kyle m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole M.  |  First Impressions 
Rating:
3.0

I had questions about how to check in and out when i arrived. I went inside to ask my questions, and the older woman who I believe is the manager of the facility was extremely rude to me and acted like i should be familiar with it already. She assumed I needed to return a truck as well when all I said was that I needed to check in for my storage unit. She acted like my question highly inconvenienced her and basically told me I told them something they didn’t. Then when she did finally explain it to me she was very condescending. The storage unit was nice but the downstairs floor smelled like wine.

Jared C.  |  Online Move In 
Rating:
5.0

The Store owner was great in terms of knowing exactly how to assist me and my issues that I was dealing with in a Timely manner .

SIRWAN O.  |  First Impressions 
Rating:
5.0

The staff is above great! Manager is in need of a promotion. Great customer interaction. I actually trust her and I don’t say that about any business..

Edwin N.  |  Overall Experience 
Rating:
5.0

Son muy buenos en lo que hacen

Sigfrido G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

johnathan h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brandy r.  |  Overall Experience 
Rating:
5.0

Rhonda was very helpful, informative and professional during the move in.

Stephen M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

SENAD C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

katrina g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELIAS F.  |  Overall Experience 
Rating:
5.0

No comment

Cheryl J.  |  Overall Experience 
Rating:
5.0

Son personas que me ayudaron mucho y atendieron con mucho respeto y dedicación. Mi respeto para las personas que me atendieron en esa unidad, estoy bien agradecido con ellos. Que Dios los bendiga

Sigfrido G.  |  First Impressions 
Rating:
5.0

We had moved from Fort Benning, GA and were exhausted. We got here 5 mins before closing. The staff was very friendly and helpful despite our very late arrival. Seeing that I was very pregnant offered to help us and accommodate our storage needs.

brynn A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

katrina g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Raymond G.  |  First Impressions 
Rating:
5.0

As usual, with all of my Storage and moving needs, U-Haul is A-1. I used someone else once before and truly regretted it. I came back to where I knew I would get great service from. Excellent service, Excellent Team. Always A Job Well Done Copperfield Team!!! Thank You For All You Do!!

Keitha C.  |  Overall Experience 
Rating: