Hire more professional and nicer people to service your customers. Lower your prices and stop double charging my credit card?? Wtf
JAYSON NCustomer Reviews for U-Haul Moving & Storage of Copperfield
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I believe that this store is already great. They have excellent customer service skills.
TONYA BThat's a difficult question with you already setting the bar for others to follow. Great team with a positive and helpful attitude. Thank you for a great experience
JAMES HStaff is great!
BRIAN EThe equipment was clean and well maintained all except for the important spring hook cable eye. The steel cable was frayed and this was communicated to the employees when returned.
RICHARD ARhonda and the other young man very helpful and friendly.
STEVEN DTHANK YOU to Rhonda & Billy for providing EXCELLENT and professional customer service! Both of them were knowledgable & very helpful and my overall visit was rapid and efficient. The Uhaul app had ease of use and I was able to navigate well from the time of pick-up to drop-off. Thank you again to the Copperfield location team! -Dezarae S.
Dezarae SAwesome lady that works in the morning and the old man in the morning was nice and the dudes are cool that work in the evening too everybody helped me out a lot
ANDRE AOwner can be a little more nicer n professional to her employees n ones in training
Hilliard L | First ImpressionsAmazing service. My go to when I need a rental.
TESSIE MCompletely satisfied
JORDAINE HTodo bien
jonathan gThe team at U-Haul Copperfield is always pleasant, friendly, and welcoming. I enjoy going to this location because it’s not all business from hello to goodbye. You can accomplish what you came for while being greeted with a smile and leave with laughter. Rhonda does a great job leading by example and showing what good looks like.
CLEVELAND LExcellent service
ANDRE BThe staff b is great. Hard working and very friendly. I drive out of my way to rent from these guys.
MATTHEW PThe customer service that I received from Rhonda Holliday was superb. She handled all my concerns and made me feel so much better about the move.
RON LGreat customer service.
BRANDON CThe app and website aren’t very user friendly but everything else was very easy.
Deziree GRhonda is Great in Helping Us!
Kevin MRhonda is Great in Helping Us!
Kevin MGreat people working at this location. Katrina, Rhonda and the guys give great service.
GONCALO CA few things that need attention. The environment was very hastily makes people stressed out just by looking at the way employees work. Second at time off drop off they try to charge me for not putting enough gas. The paper and actual gas meter showed being at 3/4 full yet the paper read 7/8 full which is was wrong. They need to get their readings correctly and understand the inch scale. Thank has 8 lines each line is an 1/8” and also has 4 lines each means 1/4” so I believe this location is stilling from customers that don’t know otherwise.
CECILIO LThe woman that helped me was very knowledgeable, and helpful. She assisted me through the whole process and made my experience easy and fast.
JAMES CU Haul always is my go to for shipping & storage
JoDenise C | Overall ExperienceYou need to conduct some more training with your management team. I have used this location in the past And it seems that the employee that I felt with was great very attractive and worked hard to meet my needs as well as others. But the supervisor that is a completely different story your staff seems very timid around her which is not hard to recognize with the way she talks to customers.
ANTONIO Gvery satisfied
Isamara R | First ImpressionsGood
LUIS UFriendly and fast service. Was a great experience
JEFFREY SThe staff are friendly and helpful.
MURALI NN/A
KEVIN LPeople there was awesome what a great team
RONA Ffriendly staff and done everything quick
VU PNothing much. Everything was orderly and quick.
Catherine DGreat place to pick up your U-Haul
Timothy WThe personnel were very helpful.
SHARON BThe truck was difficult to drive, it needed an alignment really bad and kept pulling to the left. The air brakes are awesome bad you had to stop at least 4 or 5 car lengths in order to not hit the car in front of you.
LOUISE WThe process was great
HARLAN BThe service was great got me in and out in no time !
SHUNDREA D | First ImpressionsEveryone was quick, professional and very helpful!
Sofia PGood deal! Highly recommended!!!
OSMEL G🤷♀️
JANET KThe male employee at the return was extremely rude and hostile, its mind blowing to be disrespected after paying over 1300.00 and the final bill is over 2400.00 I will not spend my money with U Haul ever again.
RayNesha WThanks for excellence service I was really bless by using your service!
HARRY Pit was afterhours parked in a area with a parking spot where there was light so i felt safer. The dropoff lane was very dark and i did not feel safe that late. Also a drop off key location would be nice to notify where it is on app for drop off instructions.
LISA BAll good as well
SURESH MThe manager was excellent wow what service she is the best wow oh wow my access card didn’t work this lady at 9pm call me and we worked it out she was so kind.
JOSEPH CEveryone was friendly and helpful. That made for a great experience. Thank you!!
JEFFREY SService was great by staff.the trucks were in good condition.the u haul made things better.
HARLAN BThe location for my drop off was changed AFTER I picked up the truck and signed the contract. I only found this out when I was trying to return the vehicle. I do not believe it is good business to change the drop off location without notification and to ensure this will work.
MARK AExcellent service
ANDRE BKeep Up The Good Work!!!
HERBERT EThe store at 8330 Hwy 6 in Houston is awesome. Equipment is always ready as promised and the people are great! Katrina at the front counter will put a smile on your face! Have many choices in Houston but will always come to this location!
Edward PMake sure equipment is without mechanical issues
JESSICA SMy vehicle was towed had low gas and I couldn't even finish my move. Now uhaul said I dropped vehicle wrong location didn't even put gas in it but remind you the issue the uhaul had could have caused people there life
JESSICA SExcellent customer service… very clean restroom…! Awesome location…..Thank you Copperfield U-Haul
CHRISTIAN AThe staff at this office is amazing. I go out of my way to use this office!
DANNY SGood experienced
SHARILYNN HWe use UHaul vans and trucks every year October through December, to conduct the Marine Toys for Tots Campaign in the Houston area. Over the years we have come to recognize the U-Haul Moving & Storage of Copperfield location for their reliability, clean and well-maintained vehicles and efficient customer service.
CAROLE NThe person who received my rental was very sweet and helpful i forgot her name but he energy was awesome.
JOHNNY UEvery thing was excellent, thank you!
Timothy Clocation is good, staff is well behaved, good customer service
SALEEM CCheck-in was smooth as butter. I couldn’t have asked for a better team. Thank you for all your help. I hope to continue doing business in the future.
ALYSSA B | Overall ExperienceAll the staff are very helpful and nice.
Carol R | Overall ExperienceKatrina Williams deserves a raise. She has often gone over and beyond to make my time with this storage facility great
Charles M | Overall ExperienceVERY VERY VERY HELPFUL AND ATTENTIVE… VERY FAST SERVICE…. IN AND OUT..!! ALSO VERY EXPERIENCED AND FRIENDLY AT THEIR JOB..100% SUPER SATISFIED!!!
ruben d | First ImpressionsRate increases year over year, and the gradual decline in climate control (protection from the outside elements was the ONLY plus) led us to eventually abandon this facility for a newer one where we got the same size unit for less than half of what we were paying at UHaul.
JAMES M | Overall ExperienceThank you
Tim C | Overall ExperienceThankful to Rhonda and the other helpful woman I spoke to. Made move out process a breeze and was always extremely accommodating to me throughout my rental experience. They always answered the phone, and helped me with any questions I had with the upmost courtesy and professionalism. I highly recommend this storage facility to anyone and everyone.
Hope C | Overall ExperienceExcellent customer service Friendly staff Customer service oriented
Joanna G | Overall ExperienceLoved this storage it was so clean and secure
Vanita J | Overall ExperienceRhonda Holliday & her staff were SO very helpful, polite and very easy to work with! Rhonda is the type of manager that everyone desires as their employee! She tries her hardest to make things work out fairly. Thank you for being an amazing employee, Rhonda!!! U-Haul is very lucky to have you!! Pam Dahlmann
jeffery d | Overall ExperienceI was I had known that the first floor units were not a/c controlled - I had some things that were damaged because of the heat factor.....otherwise, everything else was ok.
Cara J | Overall ExperienceThe guys were very helpful even helped me get 2 storage rooms this is the reason I keep coming back
GARCIA E | First ImpressionsThe staff was very helpful and friendly
DAVID M | Overall ExperienceOn move out day the 2 gentleman working on 10/13/24 were very patient and helpful
Franco V | Overall ExperienceExcellent customer service!!
Joanna G | First ImpressionsMs. Rhonda and Ms. Katrina are simply amazing and I absolutely adore and love them! They are one heck of a team! Such a joy to be around they make you feel like your family.
Ashley P | Overall ExperienceThe only reason i gave my notice to vacate was due to me moving out of the area. The distance was not worth me keeping the unit. The staff was always very friendly and helpful when I had any questions or concerns.
Jazmine G | Overall ExperienceThe storage unit suffered damage from the storm and all my furniture clothing pillows and dressers were covered in mold.
taisha c | Overall ExperienceThe manager Rhonda had exceptional customer service. She was helpful and friendly. She ensured my move-in process was smooth. I love this location. All of the other employees were also very nice. Everyone seemed like they loved their job.
CEDRAKERIA A | Online Move InAfter storm damage, employees moved quick to protect my property. Due to price difference, I negotiated a move out over a couple of weeks. Staff was understanding and accommodating.
John D | Overall ExperienceThe rental process and the cancellation process were smooth and customer friendly. All of the staff was friendly and helpful.
Nancy G | Overall ExperienceGreat friendly staff I would recommend
sandeluia j | Overall ExperienceNice faculty, well maintained, young man was friendly and nice, definitely will use in the future…
Paul R | Overall ExperienceThank you ms Rhonda for all your help and had a great experience getting my storage
Trevor B | First ImpressionsRhonda is the greatest. Made everything fast and easy!!!
CATHERINE J | First ImpressionsMy unit that I had reserved was taken but the young man put me into another unit, had an issue with the security card and had to waste time waiting for that to be resolved, disappointed that we could not use the trash can, we were nagged several times for parking but there was no way to unload the refrigerator off the loading dock so we had to use the ramp.
Paul R | First ImpressionsI was out the unit before my payment date. Check the cameras. So why was I charged another month
Jacques V | Overall ExperienceNo issues
Paul R | First ImpressionsAmazing customer service from picking up my rental truck, finalizing my storage unit, and returning the truck. Everyone was very helpful, friendly, and a pleasure to work with.
Stacey K | First ImpressionsMs.Rhonda went above and beyond for me it was a pleasure.
Victoria M | First ImpressionsThe staff at this location has been dependably friendly, accommodating, knowledgeable, efficient and easily one of my favorite groups of people. The recycle area helps so many people, an area I've given and received from,so thanks!!!
Abiiba H | Overall ExperienceGreat customer service and Good deals
Lauren P | First ImpressionsThe service is great. The people there are very professional, knowledgeable and so very nice. Great place to do business with.
PHYLLIS T | Overall ExperienceThe facility was not clean at all… I had roaches 🪳 in a lot of my stuff so I had to bomb everything when it was loaded in the truck and once I got it in my home to prevent my home from being infected with roaches. I am so disappointed that I had to go through this stress. My grandson has very bad allergies associated with breathing and he doesn’t need this problem. I had a issue driving from Ohio to Houston, I went through a rain storm and it was literally pouring rain water inside the truck, so for 6 hours out of the 28 hour drive we had to deal with water running inside the truck.. My son got very sick and so did I, customer service called me and gave me a $50 gift card for the inconvenience. I spend over $2,000 on the uhaul and $600 on gas, and got a storage unit that was infested… I will never rent storage space with them again nor will I rent a truck to travel long distance
Lovette C | Overall ExperienceI appreciate the level of professionalism and kindness from Rhonda the Owner. She turned this facility around!
JEANETTE R | Overall ExperienceThe manager Rhonda. Is a very nice person who has been extremely supportive and helpful. Thank you so much Rhonda.
terri t | First ImpressionsStaff is very unfriendly and does not care to do their jobs. I have Been met with attitude when I’m just trying to ask a question. Prices are overpriced compared to a lot of other storage units in the surrounding area. Late fees are ridiculous. Bathrooms are not clean. Only good thing is the 24/7 access. And the fact that my stuff never got stolen.
jose a | Overall ExperienceGreat management!
LORETTA W | Overall ExperienceMe encantó!! son muy amables Muchas gracias a todos
SHELLY T | First ImpressionsThe whole team at this location was very helpful!
SHANEKA R | Overall ExperienceThe biggest challenge was the sheer number of U-Haul vehicles blocking access to the storage parking. I realize the sheer number of people moving from lesser states to Texas is mostly to blame, but for those of us that needed to move things in and out often it was a real obstacle.
RC N | Overall ExperienceQuick, informative, and helpful
ADRIENNE P | Overall ExperienceIt is always a pleasure to work with Rhonda. Thanks for the great customer service!
MARC D | First ImpressionsThe customer service was excellent and all employees were friendly and always ready to help, location is super clean, highly secured, well lighted, bathroom was always clean and the location have an area where you can place items you don’t want. THANK YOU for the great service. U-Haul Moving & Storage Of Copperfield 8330 Hwy 6 N (281) 855-0347 755023_GM@UHaul.com
Judy D | Overall ExperienceEasy access and clean
JoDenise C | Online Move InIt was a enjoyable experience but I would not recommend uhaul storage facilities as a whole because it is to expensive.
RAY N | Overall ExperienceFirst few times I accessed my unit I was attacked by fleas in the facility. When I went to the office to report it I was told I was imaging them... even when I caught one right off of my leg, infront of them, and showed it to the employees. Wouldn't recommend this location to anyone.
Axel W | Overall ExperienceLove the staff!
Kia R | Overall ExperienceMrs. Rhonda is so nice and understanding! God bless her!!
MATESKA J | Overall ExperienceThanks to the whole team because everyone there makes you feel welcome
Sherekka F | Overall ExperienceConvenient and secure facility.
keith p | Overall ExperienceProfessional and friendly staff. I will definitely be recommending this location to family and friends
Ron J | Overall ExperienceRhonda and her staff are the most professional and accommodating staff i have ever worked with! Truly, they are the best! Honest, organized, and customer focused!
Carolyn A | Overall ExperienceMy tv got stolen lady refused to help me I’ll never do bizz with U-Haul again
Demetrio A | Overall ExperienceMs. Rhonda was great and very helpful. Randy was helpful,very informative and thorough thru the process I really appreciate that. Overall awesome experience and recommendable and thank you! Sincerely, Roy Bernabe
Roy b | First ImpressionsThis was an excellent experience for us. The entire team at the Copperfield location were so helpful from start to finish 2 months. Rhonda the managers works so methodically that the entire crew knows exactly what to do as well. We were very satisfied.
Sharon H | Overall ExperienceKatherine V. is so friendly and helpful!
Brittany W | Overall ExperienceEven though it was extremely busy when I arrived, the staff was very nice, cordial and patient with everyone.
Sonja C | First ImpressionsGreat storage and staff. Reasonable prices for the storage units
Marque W | Overall ExperienceThank you for all your help!
Lisah M | Overall ExperienceMs. Holiday was amazing. She multi-tasked like a champion. She’s definitely one of the best out there. Rated in the high 1%. Thank you Ms. Holiday for helping out yesterday. Your one of the good ones.
ANDRE H | First ImpressionsOffice Manager unprofessional
Lekisha J | Overall ExperienceFriendly and professional staff
Ron J | First ImpressionsRonda was always helpful and so friendly. It made everything that much easier.
MINDY W | Overall ExperienceOnly issue I have had with the facility has been employees parking in the loading dock areas. It is a tight parking lot. But there are times when the 8 spots might only have 1 or 2 available. The answer to the problem has been ask us to move our vehicle. Sometimes there are both worker and moving truck in the spaces. Great staff and facilities are super clean and maintained. Even with parking I would still come back.
Ronald T | Overall ExperienceKatrina, Rhonda, and Courtney were awesome
LAQUITA H | Overall ExperienceFacility was top-notch and service personal were friendly, knowledgeable, and customer focused.
John D | Overall ExperienceThey are so helpful and kind
paola t | First ImpressionsThank you Rhonda, you been awesome. I appreciate you!
tranay c | Overall ExperienceExcellent staff from top to bottom
James R | Overall ExperienceThe only problem I had was using my pin number to gain access. I had to always go into the "office" punch in the number on the keypad inside and then I could use it to enter the storage area. One evening I needed to gain access and couldn't as the office was closed and my pin wouldn't open the door.
Robbie P | Overall ExperienceThe staff was amazing during this difficult time. I hope they will always be at this location. Thanks for your kindness and support Ms. Jordan
Susan J | First ImpressionsThe staff was awesome. They were always nice and helpful. Always had great conversation. Prices are reasonable.
Desmond J | Overall ExperienceWonderful. Service.
Beulah R | First ImpressionsRhonda is such a wonderful lady . I have been going through a rough last 2 years and she was always such a helpful and caring woman..thanks again Rhonda.. Kim Farrar
Kimberly F | Overall ExperienceThanks Miss Rhonda and her staff the staff was very very helpful
adrianes p | Overall ExperienceVery friendly staff at this location.
Lana S | Overall ExperienceEverything was Great could be open until 2:00 Am a lot of people move at Night !! The storage isn’t just for people moving in but People Moving out Also.
saidrick b | First ImpressionsKatrina was very professional. Rhonda the manager all starts with leadership certainly you could see that, with the rest of her employees but Miss Katrina ,went up and beyond explaining and trying to assist me . I greatly appreciate it!!!
Lavelle J | First ImpressionsTodo muy bien
alvaro z | Overall ExperienceWell done very pleased
Don M | Overall ExperienceThey are very knowledgeable,professional and friendly.
SHEILA F | First Impressionsthanks , everything worked out without problems
Timothy J | First ImpressionsIt was a great experience with U-Haul
Audrey C | First ImpressionsVery friendly staff, would highly recommend to others looking for storage or rental
Richard M | Overall ExperienceI thank everyone at u haul
CYNTHIA H | Overall ExperienceSince Rhonda arrived the facility has been very clean and safe. The staff all work hard to answer any questions you may have in an efficient way. Thank you.
CATHERINE M | First ImpressionsI always had a issue with my card and then the employees were ghetto especially the dark skinned lady that said she worked multiple jobs and was complaining to a customer in front of me this Sunday 8/28/2022 . the employees never new anything this storage has changed since I've been going there I wont be back.
Tamara R | Overall ExperienceThe staff rented an already in use storage unit. We unloaded and went to the unit and it had a lock on it. Went to the office and was told had to wait until the person who rented the unit returned. He made all kinds of excuses of why the unit was taken. This location was not helpful and clearly not knowledgeable of their business.
emmbreall l | First ImpressionsThanks, for being there.
TERRENCE W | First ImpressionsIt’s very good storage the staff are really friendly and nice I had no problem at all I recommend it for sure
Saruad M | Overall ExperienceI appreciate y'all much
Angela W | Overall ExperienceCould not ask for anything better thanks everyone for your kindness your service I appreciate you so much
Shirley C | Overall ExperienceVery clean and nice facility in a great location
BAHRAM N | First ImpressionsThe general manage was so nice and helpful that I was very pleased I thank her so much yes I would most definitely recommend a friend to y'all thanks much
Angela W | First ImpressionsManager Rhonda and her team were professional and helpful.
Daniel F | First ImpressionsThe prices were just getting too expensive.
Myron T | Overall ExperienceUnfortunately raised my monthly rate 10% after first month. Price increase wasn't disclosed to me at the time of rental. Otherwise, excellent experience in dealing with this Uhaul facility.
floyd k | Overall ExperienceHelpful staff.
Faren P | Overall ExperienceGreat customer service, the staff always went the extrA mile.
tessie m | Overall ExperienceRhonda helped me out a lot over the phone, checking me into my storage unit, and dropping off my uhaul. She is a valuable resource to this location. Thank you again.
stephanie r | First ImpressionsManager is great. She really knows her business.
Karl M | Overall ExperienceThe only suggestion I would have is that you need more employees inside the sales office. Whenever I would have to go in there for whatever purpose, the line was always very long and took forever to get to the front. They were working very hard--just think you need more of them particularly on the weekends when the traffic in there is definitely larger.
DENIE L | Overall ExperienceDuring my move out there was no one at the front desk to help me. I had to walk around the facility to find someone.
Donna W | Overall ExperienceCool staff
GABRIEL P | First ImpressionsI must say this Copperfield U-Haul faculty those folks in there was totally awesome they were professional she was kind she took a time out with me help me to understand the pricing and also her employees when I called back and had questions I mean it was a wonderful experience and I definitely will recommend this to anyone
LaVelle J | Overall ExperienceNo issues at all great customer service friendly staff and quick in and out process would use again!
LATISHIA H | Overall ExperienceThe manager was excellent in every way. Smart. Competent, knowledgeable, helpful. Staff mostly lazy and incompetent. Ignorant, useless.
PAT P | Overall ExperienceI didn’t have any issues everything went smoothly!
LATISHIA H | First ImpressionsRhonda was awesome and you can tell she really knows what she is doing. She definately knows the in and outs of that very busy business and handle phone calls while helping us and was very polite to all.
THOMAS C | First ImpressionsProfessional and handled everything quickly
tessie m | First ImpressionsVery helpful & polite service.clean & secure surroundings
Sharon M | Overall ExperienceThey were busy instead of helpful. Untrained on trailers & hitches. Manager gave me a storage that they have out of order. Which caused me to have to load trailer & go to another storage when they were about to close.
Carl R | First ImpressionsThe storage is very clean and all the people working their are good and friendly when l forget to lock my storage they call and put another padlock for me and nothing is missing in it all the Woker that attend to me are very polite
omotayo k | Overall ExperienceExcellent customer service Very helpful employees
sebastian p | First ImpressionsThe general manager at the 8330 Highway 6 North Houston Texas 77095 facility, Rhonda holiday she is the best, I've been going through some hard times moving to one place to another and she has been there to help me every step of the way
CYNTHIA H | First ImpressionsI can’t say much now because l just park my good there yesterday but very good and the office people are good am talking about the one on highway 6
omotayo k | First ImpressionsWe were welcomed and assisted and the process thoroughly explained. Thanks Uhaul
Darion S | First ImpressionsI am very happy with the service I received from this location. Will refer others to this location.
Elizabeth P | Overall ExperienceThe movers y'all recommended were horrible!!! Slow, late by 3+ hours, didn't care about breakables. They put all my breakables stacked on each other and turned them sideways or just tossed them in. We now have broken item. We wrote top//upward arrows and labels. No need to treat stuff like that. The older guy even said they work smart not fast.... Sorry you mean slow to screw ppl outta money bc you get paid hrly
Stephanie F | First ImpressionsExcelente servicio y atención. Gracias por todo.
REITEL C | Overall ExperienceMan. Gee is the man. Very friendly very professional. Very thorough. Thank you for helping me through my transaction. A must have employee.
Hellen W | First ImpressionsOverall, the service was great, all employees were friendly and helpful.
Judy D | First ImpressionsI gave 3 stars because my lock was cut off of my storage, and I had to pay to get the new lock cut off to have access to my unit. I was not happy.
SHAWNDRICKA P | Overall ExperienceRandy was always very professional and helpful whenever I needed assistance. His demeanor was always pleasant and eager to provide great service. I'll recommend your services to all my family and social media friends, great service with outstanding results.
donald j | Overall ExperienceTo much to text you can call 346-279-6137 and and to speak heather
Heather k | Overall ExperienceI wish the storage units were open 24/7. I missed the deadline by 5 minutes and wasn’t able to move my belongings into my unit and had to rent the truck for another day. Very inconvenient and expensive.
Tatyanna C | First ImpressionsOther than my things getting ruined uhual took care of me and my family.
ANGEL F | Overall ExperienceI have so many things to say. Every time I have gone there need it for storage or for rental it has been a huge ordeal and a mess. I would mention customer service but there isn’t any it’s absolutely horrible there are no friendly faces no one knows what’s going on or who is doing what. You’re supposed to have 24 hour access but when you try to access your storage unit after 930 at night you cannot the doors are locked and you can’t get in, bathrooms are absolutely disgusting and I would not even recommend this location to someone I didn’t like
Erin V | Overall ExperienceRhonda Holliday was the best!
kyle m | First ImpressionsI had questions about how to check in and out when i arrived. I went inside to ask my questions, and the older woman who I believe is the manager of the facility was extremely rude to me and acted like i should be familiar with it already. She assumed I needed to return a truck as well when all I said was that I needed to check in for my storage unit. She acted like my question highly inconvenienced her and basically told me I told them something they didn’t. Then when she did finally explain it to me she was very condescending. The storage unit was nice but the downstairs floor smelled like wine.
Jared C | Online Move InThe Store owner was great in terms of knowing exactly how to assist me and my issues that I was dealing with in a Timely manner .
Sirwan J | First ImpressionsThe staff is above great! Manager is in need of a promotion. Great customer interaction. I actually trust her and I don’t say that about any business..
Edwin N | Overall ExperienceSon muy buenos en lo que hacen
Sigfrido G | Overall ExperienceRhonda was very helpful, informative and professional during the move in.
Stephen M | Online Move InNo comment
Cheryl J | Overall ExperienceSon personas que me ayudaron mucho y atendieron con mucho respeto y dedicación. Mi respeto para las personas que me atendieron en esa unidad, estoy bien agradecido con ellos. Que Dios los bendiga
Sigfrido G | First ImpressionsWe had moved from Fort Benning, GA and were exhausted. We got here 5 mins before closing. The staff was very friendly and helpful despite our very late arrival. Seeing that I was very pregnant offered to help us and accommodate our storage needs.
brynn A | First ImpressionsAs usual, with all of my Storage and moving needs, U-Haul is A-1. I used someone else once before and truly regretted it. I came back to where I knew I would get great service from. Excellent service, Excellent Team. Always A Job Well Done Copperfield Team!!! Thank You For All You Do!!
Keitha C | Overall ExperienceWonderful storage , courteous and helpful.
Darrel M | Overall ExperienceExcelente
Nurys R | First ImpressionsThe storage units was so clean, well organized and all the equipment to use was great. I didn’t have any issues and will definitely be using their service again
Venita J | First ImpressionsStaff were excellent with customer service.
sharon c | Overall ExperienceThe staff was excellent! They went out of their way to be helpful and assist me above and beyond my expectations. Thanks
sharon c | First ImpressionsRhonda Holiday was great to work with. She was very helpful and explained completely. It was an extremely busy day for her and her staff, but she treated me like I was the only customer she had. I appreciated all that she did for me in a very stressful situation for both of us.
david c | First ImpressionsRhonda absolutely first class professional - she should be in upper regional management in my humble opinion Copperfield / Houston TX
TOM L | Overall ExperienceOwnership here is on top of things and runs a great business
CARL T | First ImpressionsMy only complaint was that the elevator was not in service afor 2 consecutive weekends. It has been fixed but this delayed me from being able to keep my move out schedule and thus incur another months rent. I understand mechanical things break but the elevator was showing reliability issues for weeks
DANNY T | Overall ExperienceThe staffs where so nice and co operative .
VICTOR W | First ImpressionsRhonda Holliday is incredible. She understood immediately that I was under stress from the winter storm damage to my home, the packer, and movers coming all at once, and the last thing I had to do so I could rest after 2 days of not much sleep, and having not eaten or showers in 2 days. I am a Business Coach that specializes in Conscious Business, and Empathy IS a huge part of any business's success. She applied Empathy that soothed and comforted. That is WHAT is key to success. Bravo.
Donna W | First ImpressionsPlease pay more attention to the phone Is hard for somone to answer the phone
HIram S | Overall ExperienceGood looking Manager too!!!💋
donald c | Overall ExperienceThe staff and facility were good as always, which is why I continue to return to this location. It the Mobile application that is horrid. It was very irritating for the mobile check out not to work. I spent at least 30 minutes trying to check out. Also, the mobile check-in did not work either. I ended up having to go inside which defeats the purpose of using Mobile. So now I may be charged an extra $20 because I couldn't submit proof of check out. Please work on the applications, both the customer and employees have bad experiences.
Danielle J | Overall ExperienceThey took care of me.
lajuanna g | Overall ExperienceYou should verify email address, I did not rent from you, god only knows what was stored there. They didn't even want to give you a good email address. YOUR BAD......
paul s | Overall ExperienceVery friendly customer service very friendly workers worked with me wen I had no where to put my stuff..
Laura D | Overall ExperienceStaff was not always friendly or helpful. Difficult to make monthly payment over the phone. Unit was broken into with no help from management or concern. Would never rent a storage unit from this location again.
Susan S | Overall ExperienceRyan was wonderful. If i ever need another storage facility, i will go there.. Very kind and professional.
Susan J | Overall ExperienceThanks everyone for the storage
josue j | Overall ExperienceRyan and his staff were excellent..I would highly recommend them....Thanks Ryan!
Susan J | First ImpressionsThis facility is well managed, all employees are kind and courteous. Manager is helpful and his leadership shows within the entire staff. The entire staff gets FIVE STARS
MARIO N | Overall ExperienceEveryone was super helpful, it was my first time and the taller guy made me feel at home. I had a few other storage units to look at. But the homely vibe he game me sold me there. Thanks so much for that! Especially since moving is stressful, he definitely calmed my nerves lol. Thanks so much ❤️
shazia l | First ImpressionsRandy was extremely helpful, knowledgable and pleasant to work with. . Great customer service and personal skills. Bery positive attitude and a good rep for u haul.
Maria G | First ImpressionsMy storage was broken into. Didn’t receive any help from staff...
Jevon B | Overall ExperienceRoaches everywhere!!!!!
db j | First ImpressionsThis UHaul location is the best!! Above and beyond all the time.
Suzanne F | Overall ExperienceY’all are terrible
victoria k | Overall ExperienceGood location for the price.
Perry S | Overall ExperienceGreat service - timely service
Skyla G | First ImpressionsQuincy was so helpful! I am thankful for his assistance. However, office hours at this location aren't to my liking. I arrived 10 minutes before closing and needed someone to assist me with entering my unit as I had lost my key card. The door was locked and no one would come to the door to assist me. I was told through the closed door that yes they are still open but the lock the door and shut down the system 10 minutes before closing. There was one young man that was out side that I asked if he could assist me and he tried to get the door open to the units but could not. I was grateful for him but the other guy in the actual office was complete unhelpful and rather rude. He could have at least unlocked the door to tell me their procedures. Not shout through a closed door
Megan A | Overall ExperienceEverything was good I didn’t have any problems it was fast .
Julia R | First ImpressionsThank you
Juan R | Overall ExperienceRyan is amazing he's a really great person with a heart, very understandable and made me feel like part of the Uhaul family. I would definitely recommend friends and family to the Copperfield Location
deanthony h | Overall ExperienceVery nice
Peter J | First ImpressionsHas always been a pleasure working with U-Haul !!! Thanks!!!!
jon v | Overall ExperienceI wished that I could give you all more stars.
Charles M | Overall ExperienceGreat Service
Kennedra N | First ImpressionsGreat service!
ERIK L | First ImpressionsAbility to access storage was a pain as I had to input my code 4 times most of the time to get both doors to open. This involved walking back and forth 2 times.
Linda C | Overall ExperiencePoor customer service
marco u | Overall ExperienceEverything was great and the staff was really helpful ty so much
Shella S | First ImpressionsTHANKS FOR YOUR SERVICES!
Shameka F | Overall ExperienceGood
Seyyed m | Overall ExperienceI was satisfied with the facility.
CATHERINE M | Overall ExperienceDerronne was awesome!
Melissa W | First ImpressionsI have these U-Haul storage for many years. However, this last time 2/2019 to 8/3/2019, I ended up with my belongings covered in mold. Please contact me jackieg62@hotmail.com very sad
Jacqueline G | Overall ExperienceGreat customer service
Joseph D | First ImpressionsRepresentatives very friendly and very helpful
jon m | First ImpressionsOut of the 2 different individuals over the course of 4 visits to this facility I will not comment on one of them but would like to praise Jarrod. He was efficient and easy to work with.
Scott R | Overall ExperienceTy was very helpful with all thay I needed. He spent time wirh me to explain my options. Very respectful
Angelica M | First ImpressionsVery helpful & courteous!
Claudia C | First ImpressionsEmployee needs to more professional when dealing with customers.
Natika J | First ImpressionsEven though there was some mix ups and an unruly customer, everyone there helped and had solutions. Impressive!
Zserilyn F | First ImpressionsTiffany was very thorough and polite. Not only was I greeted w/a smile, I was greeted w/a sense of urgency to assist. She made my rental experience a pleasant one.
Lolly R | First ImpressionsWhile the facility may have looked secure, it was not. My unit and several other units were broken into. Security cameras locked doors. inside job is all I can say.
CURT C | Overall ExperienceHello, I’ve left all ur stuff in storage. U have 14 days to move it out. But the other stuff I’m use a Uhaul cuz u got a lot of stuff
MIchelle G | Overall ExperienceStaff and management was very professional and understanding of my storage needs
Kerry B | Overall ExperienceI was not told that there was a late fee charge. I called to inquire and the rep was horribly rude. You should not have people like that as customer service reps.
beluchi e | First ImpressionsN/A
PATRICE B | Overall Experience.
Shameka F | First ImpressionsFacility inside climate control smells like water damage very bad. Might want to look into this
Kacce B | Overall ExperienceEasy process and awesome customer service. I was in and out in no time with no worries or stress.
Joycelyn W | First Impressions........well done overall.....hats off to Ryan, Denise & Norman for their help coordinating the rentals & help with the trucks & storage.....
Mike H | Overall ExperienceMs. Denise Flores was very knowledgeable and efficient at her job and I had a great time purchasing my storage space.
Jerry S | First ImpressionsWhen the management changed and Ryan came in, you could definitely tell the difference in overall customer satisfaction.
Jose C | Overall ExperienceVery helpful and available staff. Facility, as well as the restroom, always clean. Easy access to storage unit when needed. Ryan was a pleasure to work with.
Paul D | Overall ExperienceEverything was great.
Zeneakia I | First ImpressionsYour prices are too high!!
Melane C | Overall ExperienceGot my propane tank filled and the lady didnt know what she was doing and said she was super nervous and it took her forever to figure out how to fill it
Brandon F | Overall Experienceno issues whatsoever and they sent reminder email to make sure i did not forget to pay each month, very helpful!
GINA W | Overall ExperienceThank you for helping me
lisha p | First ImpressionsThe sales representative named Norman at the Copperfield location was very helpful & knowledgeable. His customer service was over the top, definitely need to give that guy a raise or promotion.
Michael H | Overall ExperienceExcellent service. Thanks
elio m | First ImpressionsStaff members was helpful and friendly.
tamara g | Overall ExperienceUnisex bathroom very clean
Eric L | First ImpressionsI would have left an above average rating but Francisco was extremely rude over the phone. The manager, Ryan Smith was wonderful and had exceptional manners and offered great customer service.
susan l | ReservationI rented for 2 years and never had a problem.
DENISE H | Overall ExperienceGood business here.
ADLAI D | Overall ExperienceRyan was very courteous and located the most convenient storage unit for the size I needed. Showed me how to access unit and even helped me unload two pieces from the Uhaul truck. Great service.
Paul D | ReservationI have stored with Copperfield U-Haul on more than one occasion as well as rented a moving truck - always a great experience. Thank you!
Wendi H | Overall ExperienceThe staff was remarkably helpful, friendly, and responsive. Virtually every time I was onsite, someone was cleaning the facility; it was immaculate.
John F | Overall ExperienceSome people are accomodating and nice...keep it up for those people.
henry y | ReservationAll of my furniture, clothes, pictures and basically everything ruined.
SUNCEE S | Overall ExperienceThere was mold on many of my items when we moved out. Several were damp like water had gotten in. It was always hot in the building. The security doors only worked 50% of the time
BROOKE B | Overall ExperienceMy property my whole lively hood was damage, mold & mildew. No one has shown empathy that my children and I have to sleep eat and sit on the floor in our home. I lost things that have sentimental valu
Asia R | Overall ExperienceThese guys are the best!
Tyson A | Overall ExperienceThe only issue I had was that several times there were U-haul trucks being stored in the small number of parking spaces next to the dock which limited the access to the storage facility.
VINCE A | Overall ExperienceWas a storage unit holder from Oct '17-May '18 (& made frequent trips). When I got ready to remove my items out, I was told I needed a code -in a very rude way. 1st time learning the about the codes.
Kim O | Overall Experience