Customer Reviews for U-Haul Moving & Storage of Copperfield

4,998 reviews

8330 Hwy 6 N   Houston, TX 77095

(281) 855-0347

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 8 am - 6 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(281) 855-0347

8330 Hwy 6 N
Houston, TX 77095

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 8 am - 6 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

They were so polite and fast and efficient. My favorite store to use. Thanks Uhaul!!!

TRANESIA S. 
Rating:
5.0

Great employees and the best service I've had from any rental company to date!

KEVIN B. 
Rating:
5.0

Customer did not leave a comment.

MIRZA S. 
Rating:
5.0

The general manager at the 8330 Highway 6 North Houston Texas 77095 facility, Rhonda holiday she is the best, I've been going through some hard times moving to one place to another and she has been there to help me every step of the way

CYNTHIA H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy K. 
Rating:
5.0

More staff for less wait.

KEVIN M. 
Rating:
5.0

Customer did not leave a comment.

LARRY I. 
Rating:
5.0

nice

ZEMARAI M. 
Rating:
5.0

Great customer service!

ASHLEY BROOKE W. 
Rating:
5.0

Excelente

JUAN C. 
Rating:
5.0

Customer did not leave a comment.

DONALD M. 
Rating:
4.0

I can’t say much now because l just park my good there yesterday but very good and the office people are good am talking about the one on highway 6

omotayo k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

employees were very helpful

AMIN A. 
Rating:
5.0

Rhonda and her Team are the best. I have used this location several times in the last year and have never been dissatisfied with the level of Service I receive.

BRUCE S. 
Rating:
5.0

This is a great location…Rhonda is so helpful!

MICHAEL C. 
Rating:
5.0

Excellent overall experience with check in ease

MARK J. 
Rating:
4.0

Customer did not leave a comment.

SUSAN B. 
Rating:
5.0

Customer did not leave a comment.

MARTIN V. 
Rating:
5.0

Customer did not leave a comment.

FADI JOSEPH A. 
Rating:
5.0

Customer did not leave a comment.

KAMIR P. 
Rating:
1.0

they did not scan my trailer as being returned...I brought it in on Saturday and on Tuesday the customer service people called and asked me when I was going to drop off the trailer - they did find the trailer though

CHARLES B. 
Rating:
5.0

Great fast service

BRYAN G. 
Rating:
5.0

Customer did not leave a comment.

TANYA F. 
Rating:
5.0

Very friendly and professional staff!

Mike C. 
Rating:
5.0

The only thing i did not know that if i pick up i need to return at that same time,i was not told this. Other than this all went well.

Nancy S. 
Rating:
5.0

Great customer service!

ASHLEY BROOKE W. 
Rating:
4.0

Trailer had no problems. I was satisfied! Thank you!

KYLE V. 
Rating:
5.0

Customer did not leave a comment.

LESLIE PAUL B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

Everything was as it should be, my check out was fast and easy.

TERRANCE R. 
Rating:
5.0

Customer did not leave a comment.

Ada A. 
Rating:
5.0

Rhonda was a pleasure to work with. Everything went smooth from the reservation to return. We will definitely be coming back to this U Haul location. Thank you!

John S. 
Rating:
5.0

Customer did not leave a comment.

steve M. 
Rating:
2.0

Customer did not leave a comment.

dee B. 
Rating:
4.0

Took 20 minutes using my cell phone to get the truck but Still charged for the truck 20 mins while waiting

Bernard R. 
Rating:
4.0

Staff was very helpful and friendly

MARCIA P. 
Rating:
5.0

Customer did not leave a comment.

LINDA P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
3.0

Workers attitude was off. I understand if you're having a bad day but if I'm being polite you could at least try too.

SHERRY H. 
Rating:
5.0

We were welcomed and assisted and the process thoroughly explained. Thanks Uhaul

Darion S.  |  First Impressions 
Rating:
5.0

This location was very understanding and have great staff. I had to rent the truck for more time because we underestimated how difficult moving would be, but they were very understanding and had no problem helping me and family out! As for the truck itself, there was a lingering smoke smell but that is expected since so many people rent these trucks.

Cyrani N. 
Rating:
5.0

The Copperfield location is always very helpful to meet your specific needs. They are always very nice and attentive. I have always received the best customer service from everyone at this store especially Miss Rhonda. She is the best! Thank you guys for all the help!

JAQUELINE R. 
Rating:
5.0

Customer did not leave a comment.

Hannah S. 
Rating:
5.0

Customer did not leave a comment.

FRED H. 
Rating:
5.0

You need to check the staff in Metairie and let them know that after a fire and a Hurricane had destroyed my home totally, I wouldn't knowingly make any reservation if the person had told that they didn't have any trucks available. Stop hanging up on customers. We bring businesses to the company.

Marie S. 
Rating:
1.0

Provide the equipment the customer has reserved. I reserved a 26' truck and the only thing available was a 20'. If I wanted to drive into downtown Houston I could get a 26' truck. This mistake required me to make 2 trips and forced me to pay out a lot more for moving help than was budgeted for a single trip. Your company's incompetence cost me time and money. I will look for a different company the next time I move. My latest experiencee with U-Haul was a disappointing disaster. I'm disabled and had to hire help but because of this problem I personally had to do a lot more than I'm really capable of. I've spent two days in bed recovering. I will tell everyone how pathetic the service was with U-Haul. Never again! Sincerely, Eric Williams Feel free to give me a refund because I deserve it. Not having the truck I reserved may not be this location's fault but may be a bigger problem with the U-Haul company itself. Either way I'm not happy and will pass my feelings along to anyone who needs to rent a truck for moving.

ERIC W. 
Rating:
5.0

Customer did not leave a comment.

Doretha B. 
Rating:
5.0

The owner and her employees were very nice and professional. Which makes me a repeat customer.

GARY S. 
Rating:
5.0

I am very happy with the service I received from this location. Will refer others to this location.

Elizabeth P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO N. 
Rating:
5.0

Get rid of after hours check in/ return

Michele M. 
Rating:
5.0

Great improvements at Copperfield UHaul! My past experiences at this location had been painful with long wait times and lack of vehicles. My recent experience was great with speedy professional service and the truck I needed on the days I needed it. 5 stars!

MICHAEL L. 
Rating:
4.0

Customer did not leave a comment.

Delfino F. 
Rating:
5.0

Customer did not leave a comment.

mary E. 
Rating:
5.0

Thank you

JOSE A. 
Rating:
4.0

With more than 55 years of experience in various states, U-haul has never let me down on required services.

DAVID S. 
Rating:
5.0

Best Uhaul location I've been to. Employees were great.

AHMAD C. 
Rating:
5.0

Customer did not leave a comment.

Jeff O. 
Rating:
5.0

Customer did not leave a comment.

CINDY G. 
Rating:
3.0

The truck that I reserved was not available. I had to take a 26 foot truck, which was much larger than I needed. The truck was not properly cleaned. I could barely see out of the windshield for all of the dead bugs.

GENE F. 
Rating:
5.0

No recommendations, they provided excellent service.

SHARON M. 
Rating:
5.0

Customer did not leave a comment.

Egan S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BILLY T. 
Rating:
5.0

Nothing

GREGORY D. 
Rating:
5.0

I had no complaints. Excellent service.

Toni W. 
Rating:
5.0

New owner manager is the best UHaul person I have ever worked with!

Timothy M. 
Rating:
3.0

The movers y'all recommended were horrible!!! Slow, late by 3+ hours, didn't care about breakables. They put all my breakables stacked on each other and turned them sideways or just tossed them in. We now have broken item. We wrote top//upward arrows and labels. No need to treat stuff like that. The older guy even said they work smart not fast.... Sorry you mean slow to screw ppl outta money bc you get paid hrly

Stephanie F.  |  First Impressions 
Rating:
1.0

I went there for the first time I was very very disappointed with the manager she was very rude to us to a point that she called me stupid for putting my name as a driver even thou I didn't know if I was going to drive the rental the works ers were very professional can't figur out how they can work with her poor guys !!! I hope that The corporate office can replace her quick , esp that there was other customers there that heard her make that rude comit !!! Ávila V

JOSE P. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA S. 
Rating:
2.0

Customer did not leave a comment.

Dantevia B. 
Rating:
5.0

Excelente servicio y atención. Gracias por todo.

REITEL C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pablo M. 
Rating:
5.0

Customer did not leave a comment.

LAURA T. 
Rating:
5.0

Having the right people makes a difference if a customer is to return. The two employees attending your facility are very customer oriented, they were engaging and helpful so yes we do recommend this location to family and friends.

Rosa L. 
Rating:
5.0

Customer did not leave a comment.

cindy G. 
Rating:
5.0

Man. Gee is the man. Very friendly very professional. Very thorough. Thank you for helping me through my transaction. A must have employee.

Hellen W.  |  First Impressions 
Rating:
4.0

keep up the good work

CHERIE H. 
Rating:
5.0

Customer did not leave a comment.

CHARLES J. 
Rating:
5.0

Customer did not leave a comment.

NATHAN B. 
Rating:
5.0

Customer did not leave a comment.

Paul L. 
Rating:
5.0

Overall, the service was great, all employees were friendly and helpful.

Judy D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

STEPHEN H. 
Rating:
5.0

Customer did not leave a comment.

Dennis L. 
Rating:
5.0

Customer did not leave a comment.

Dennis L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL V. 
Rating:
5.0

Nothing. You are the best. Your units are great! I moved to my new house 19 years ago and I received the great service I received today. It was easy and the customer service super. Thank you so much!

IRMA F. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Unit rented was clean and ready, plenty of carts to move my furniture from truck. Employees very friendly and helpful.

Judy D. 
Rating:
5.0

About a 10 minute check in and check out fast easy no problems at all very informative and friendly workers.

NICOLE MARIE R. 
Rating:
4.0

Customer did not leave a comment.

SHONDA S. 
Rating:
4.0

Customer did not leave a comment.

JESSICA A. 
Rating:
5.0

The young man that helped us was competent and efficient and did a great job.

David C. 
Rating:
5.0

Nice

MIRZA B. 
Rating:
5.0

Customer did not leave a comment.

DYON C. 
Rating:
5.0

Customer did not leave a comment.

tenesha b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pacer D. 
Rating:
4.0

Customer did not leave a comment.

Ricardo G. 
Rating:
4.0

Customer did not leave a comment.

MOHAMMAD T. 
Rating:
5.0

Customer did not leave a comment.

Nicole O. 
Rating:
4.0

Hire more enthusiastic employees and check the equipment better when they are returned. The windshield wipers needed to be replaced and they did not have the available parts. I had to go to Autozone, buy the parts, climb on top of the hood of the 26' ft truck and change it. It was a very difficult job and I had trouble getting down. An employee should have gone to autozone, purchased the part and installed it.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

ALFRED N. 
Rating:
5.0

Fast efficient service

Don F. 
Rating:
2.0

Customer did not leave a comment.

KURCHELLE P. 
Rating:
5.0

Service was great.

HAROLD S. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

jennifer s.  |  Overall Experience 
Rating:
5.0

Just perfect.

NDOMA N. 
Rating:
3.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY W. 
Rating:
3.0

I gave 3 stars because my lock was cut off of my storage, and I had to pay to get the new lock cut off to have access to my unit. I was not happy.

SHAWNDRICKA P.  |  Overall Experience 
Rating:
5.0

Randy was always very professional and helpful whenever I needed assistance. His demeanor was always pleasant and eager to provide great service. I'll recommend your services to all my family and social media friends, great service with outstanding results.

donald j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lynn C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LISE C.  |  Overall Experience 
Rating:
2.0

To much to text you can call 346-279-6137 and and to speak heather

Heather k.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Elizabeth P.  |  First Impressions 
Rating:
2.0

I wish the storage units were open 24/7. I missed the deadline by 5 minutes and wasn’t able to move my belongings into my unit and had to rent the truck for another day. Very inconvenient and expensive.

Tatyanna C.  |  First Impressions 
Rating:
3.0

Other than my things getting ruined uhual took care of me and my family.

ANGEL F.  |  Overall Experience 
Rating:
1.0

I have so many things to say. Every time I have gone there need it for storage or for rental it has been a huge ordeal and a mess. I would mention customer service but there isn’t any it’s absolutely horrible there are no friendly faces no one knows what’s going on or who is doing what. You’re supposed to have 24 hour access but when you try to access your storage unit after 930 at night you cannot the doors are locked and you can’t get in, bathrooms are absolutely disgusting and I would not even recommend this location to someone I didn’t like

Erin V.  |  Overall Experience 
Rating:
5.0

Rhonda Holliday was the best!

kyle m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole M.  |  First Impressions 
Rating:
3.0

I had questions about how to check in and out when i arrived. I went inside to ask my questions, and the older woman who I believe is the manager of the facility was extremely rude to me and acted like i should be familiar with it already. She assumed I needed to return a truck as well when all I said was that I needed to check in for my storage unit. She acted like my question highly inconvenienced her and basically told me I told them something they didn’t. Then when she did finally explain it to me she was very condescending. The storage unit was nice but the downstairs floor smelled like wine.

Jared C.  |  Online Move In 
Rating:
5.0

The Store owner was great in terms of knowing exactly how to assist me and my issues that I was dealing with in a Timely manner .

SIRWAN O.  |  First Impressions 
Rating:
5.0

The staff is above great! Manager is in need of a promotion. Great customer interaction. I actually trust her and I don’t say that about any business..

Edwin N.  |  Overall Experience 
Rating:
5.0

Son muy buenos en lo que hacen

Sigfrido G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

johnathan h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brandy r.  |  Overall Experience 
Rating:
5.0

Rhonda was very helpful, informative and professional during the move in.

Stephen M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

SENAD C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

katrina g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELIAS F.  |  Overall Experience 
Rating:
5.0

No comment

Cheryl J.  |  Overall Experience 
Rating:
5.0

Son personas que me ayudaron mucho y atendieron con mucho respeto y dedicación. Mi respeto para las personas que me atendieron en esa unidad, estoy bien agradecido con ellos. Que Dios los bendiga

Sigfrido G.  |  First Impressions 
Rating:
5.0

We had moved from Fort Benning, GA and were exhausted. We got here 5 mins before closing. The staff was very friendly and helpful despite our very late arrival. Seeing that I was very pregnant offered to help us and accommodate our storage needs.

brynn A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

katrina g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Raymond G.  |  First Impressions 
Rating:
5.0

As usual, with all of my Storage and moving needs, U-Haul is A-1. I used someone else once before and truly regretted it. I came back to where I knew I would get great service from. Excellent service, Excellent Team. Always A Job Well Done Copperfield Team!!! Thank You For All You Do!!

Keitha C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rochelle D.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Martha C.  |  Overall Experience 
Rating:
5.0

Wonderful storage , courteous and helpful.

Darrel M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael K.  |  First Impressions 
Rating:
4.0

Excelente

Nurys R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ELIAS F.  |  First Impressions 
Rating:
5.0

The storage units was so clean, well organized and all the equipment to use was great. I didn’t have any issues and will definitely be using their service again

Venita J.  |  First Impressions 
Rating:
5.0

Staff were excellent with customer service.

sharon c.  |  Overall Experience 
Rating:
5.0

The staff was excellent! They went out of their way to be helpful and assist me above and beyond my expectations. Thanks

sharon c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kneeli K.  |  Online Move In 
Rating:
5.0

Rhonda Holiday was great to work with. She was very helpful and explained completely. It was an extremely busy day for her and her staff, but she treated me like I was the only customer she had. I appreciated all that she did for me in a very stressful situation for both of us.

david c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jermaine R.  |  First Impressions 
Rating:
5.0

Rhonda absolutely first class professional - she should be in upper regional management in my humble opinion Copperfield / Houston TX

TOM L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chuk h.  |  First Impressions 
Rating:
5.0

Ownership here is on top of things and runs a great business

Carl T.  |  First Impressions 
Rating:
4.0

My only complaint was that the elevator was not in service afor 2 consecutive weekends. It has been fixed but this delayed me from being able to keep my move out schedule and thus incur another months rent. I understand mechanical things break but the elevator was showing reliability issues for weeks

DANNY T.  |  Overall Experience 
Rating:
5.0

The staffs where so nice and co operative .

VICTOR W.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

MALVIN G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CLINTARA B.  |  First Impressions 
Rating:
5.0

Rhonda Holliday is incredible. She understood immediately that I was under stress from the winter storm damage to my home, the packer, and movers coming all at once, and the last thing I had to do so I could rest after 2 days of not much sleep, and having not eaten or showers in 2 days. I am a Business Coach that specializes in Conscious Business, and Empathy IS a huge part of any business's success. She applied Empathy that soothed and comforted. That is WHAT is key to success. Bravo.

Donna W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BROOKE W.  |  Overall Experience 
Rating:
4.0

Please pay more attention to the phone Is hard for somone to answer the phone

HIram S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wesley M.  |  Overall Experience 
Rating:
5.0

Good looking Manager too!!!💋

donald c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tanishea M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mehrdad F.  |  First Impressions 
Rating:
5.0

Representatives very friendly and very helpful

jon m.  |  First Impressions 
No reviews have been submitted for this location.

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