Customer Reviews for U-Haul Moving & Storage of Coram

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Coram

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Christine M.
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Customer did not leave a comment.

FRANCISXAVIER B.
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Previous customer, to my truck rental, left his wallet in a dashboard slot. No one in the staff discovered this. Later in the day, calls were made to my home phone number looking for the wallet, EVEN THOUGH I had left my cell phone number with the morning manager when I took the truck out. The left hand didn't know what the right hand was doing.

Maria G.
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Customer did not leave a comment.

KERRIL S.
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Customer did not leave a comment.

Robert I.
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The service representatives, both when I picked up in the AM and when I dropped it off in the PM were GREAT!! Respectful, polite, helpful!!!

GREGORY P.
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Customer did not leave a comment.

JOHN G. | Overall Experience |
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Everyone was always courteous and helpful.

zoltan F.
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Customer did not leave a comment.

Kevin H.
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Aaron was my customer service contact and did a great job making sure i had everything i needed . Thank Aaron

Botond A.
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Customer did not leave a comment.

Franco C.
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Charged me the completely wrong amount. When I received the contract it stated the wrong miles. They said they would fix it but nothing. When I returned the vehicle they charged me for miles I didn't even use.

Michael A. | Online Move In |
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The online check in process seemed easy but I arrived to the unit after closing. It took a while to figure out how to get into the building as I was trying to access the slide doors when Afterhours the manual entry door is the only point of access. It would have been nice to know that. Also, once I got in there was a locked padlock on my door so I couldn’t get into the unit anyway. That was very poor. When I tried explaining that to the rep the next morning he wasn’t understanding what I was saying even though there is no clearer way to say there was a locked padlock on my storage unit and I couldn’t get in. That was very disconcerting but he was helpful and once he understood what was going on he unlocked it.

Caitlin S.
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Customer did not leave a comment.

Peggy C.
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Customer did not leave a comment.

Antonio C.
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great service and location

Peter C.
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The inside cab of the truck was spotless.t the outside great,the men who ran the place were very helpful........but when i opened the back door to load.. it smell like fish!!! Who ever used it before must have used it to haul some kind of seafood! imagine my disgust when i had to spray my mattress and a area rug when fabreeze to get rid of the smell.It really ruined my experience Dont know i could recommend..

TAMMY N.
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Customer did not leave a comment.

STEPHEN K.
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Customer service was great when we picked up/dropped off, the location was clean and well kept.

Ilyan O.
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Eric made the rental process go very smoothly, thank you!

Thomas F.
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Customer did not leave a comment.

Brian G.
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Customer did not leave a comment.

Harrison W.
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I returned my trailer within the 2 day default option. I saw on my receipt from the drop off location that they charged me for an extra 2 days. I picked up the trailer on Monday 12/14 and returned the trailer Tuesday 12/15. When i dropped off the trailer, they said I was good to go. Now I see an extra charge in my account. What a fucking scam. I'd never recommend anyone to this location. Uhaul should be ashamed that they have employees that operate on this caliber

dominick C.
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Customer did not leave a comment.

NORMANEDWARD S.
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Everyone was very Nice!

JOHN G. | Overall Experience |
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I know in business: payroll is your only controllable expense , trying to figure out your busy times could be a challenge! I’m saying that , there are some days when the facility is short staffed and the wait in the office is a little long. Still my overall experience was great. Those times when you were short staffed, the employee that was there was doing a good job.

John V. | Overall Experience |
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My experience with this facility and especially its staff exceeded all of my expectations. Every single person I dealt with went above and beyond to help me with anything I needed. I will definitely be using them again and would highly recommend them to anyone.

Nicole S.
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Customer service was great as usually!!!!

daina M.
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This was a pleasant experience, as the truck was easy to drive considering I'd never driven a truck before. It also made my partial move affordable. I we also able to take advantage of your movinghelp.com site, who were phenomenal in their packing and moving me. I have already recommended your service to several others.

Lawrence D.
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Customer did not leave a comment.

JOSEPHF T.
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Nothing it was great

ARSENIOJ A.
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THe young man at the service desk was very helpful in all respects.

ASHLEYA V.
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I reserved a dolly which wasn't even available when I went to pickup the truck. The customer service rep that was on site was very helpful given the circumstances but this location always has issues. Whenever I reserve equipment to help me move, its never available. Luckily the moving help I hired was prepared and went above and beyond.

ELIAV C.
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Customer service was great Thank you!

SUSANM G.
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We rented 2 trucks as our closing dates left us moving 2 times. Each time the staff were helpful and courteous. The trucks were well maintained and the storage facility was clean and secure. The staff were wonderful each time we went in for pick up/ drop off.

Nicole S.
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Excellent customer service!!

MELISSA P.
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The person who helped me was so friendly and helpful. Very happy with my visit.

Jimmy V.
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The store manager was very helpful and considerate. Would definitely come back here to rent a usual from him.

Charles M.
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Customer did not leave a comment.

Christine S.
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Customer did not leave a comment.

william V.
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Not much. I told the young man that works there that the cargo door needs to be adjusted.

Michael L.
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Customer did not leave a comment.

Stephanie A.
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Returned truck. Was told to just give them the keys and walk away. Next day was called and asked why we never returned the truck.

dennis C.
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Customer did not leave a comment.

kera P.
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Great experience! I was in and out of there with no waiting. Everything was ready for me when I arrived and when I was done checkout was quick and easy!!

JEFFREYPAUL D.
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Customer did not leave a comment.

SCOTTP Z.
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Always a pleasure renting from these guys. Professional prompt friendly service everytime.

mary P.
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Customer did not leave a comment.

ROBIN S. | First Impressions |
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Customer did not leave a comment.

carlos A.
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Coram staff was awesome - supportive, willing and eager to help, courteous, polite. Overall, first rate experience from the initial phone call, to handle an extension, to the return. Great job! Will return to this location again!!

ANTHONY R. | First Impressions |
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The service rep very informative and knowledgeable gave me peace of mind. Believe his name was Eric informed me no worry as units not available but went above to contact me and keep me in the loop. Yes everything worked out well. Thank you guys stay heathy safe and enjoy the Holiday's to come . * RIOS family

RONALDJ R.
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Customer did not leave a comment.

STEPHENMICHAEL J S.
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class act professional service. Very helpful. I would definitely recommend this location.

Dimas G.
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Go out of way to help

Ed T.
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Customer did not leave a comment.

ARNOLDW M.
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Customer did not leave a comment.

Steven K. | First Impressions |
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Customer did not leave a comment.

Diego R.
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The equipment was crap. But the people were nice

KENNETHERNESTO R.
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I originally reserved a truck from another location. I received a call 1 day before picking up the truck that I had to go to another location. The additional mileage was of course my responsibility. It was approximately 15 miles back and forth. There was no mention of this possibility when I reserved the truck and it cost me an additional $15 . U-Haul should have absorbed this cost.

Patricia D.
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Van needed a oil change, windows were very dirty. Everything else was great.

danielle g. | First Impressions |
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Customer did not leave a comment.

JOHNJ F.
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Customer did not leave a comment.

tom H.
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Customer did not leave a comment.

ALANNAELLICE F. | First Impressions |
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The staff at the Coram location are very helpful and friendly.

WILLIAMF H.
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Friendly and helpful...would recommend this location...

james H.
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The mobile app is not ready for prime time. It is unable to complete the check in process. I was unable to add a second contact with the same name as myself (My Dad). I uploaded photo's of myself, my license (front and back) and was told by chat I needed to do it again with no way to go back in the app and redo that process. It was easier by far to go inside and work with the people there.

Micheal L.
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Everything was great.

WILLIAM G.
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Customer did not leave a comment.

Adam F.
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Customer did not leave a comment.

SAJIDYOUSUF K.
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Great service 👏

tony r. | First Impressions |
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Your Staff is very knowledgeable and helpful.

YASENM M.
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System automatically reduced my hours when I reserved 24 hrs.. truck was unavailable...Employees were great and helpful

charles R.
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can't thing of any thing

Melinda S. | Overall Experience |
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The storage was clean and the gentlemen was friendly but my overall experience with Uhaul was a disgrace I would never recommend them to anyone They dont keep their word. If you book a truck in advance it doesnt mean anything because up to the last minute they change your order It was a great inconvenience and a supervisor never called me back when i requested. They only send emails saying they cant do anything for me

Vincent N.
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First rental place did not have truck then had to go additional 10 miles. In addition air condition did not work. To top it off started 2 hours later and still haunting me to return truck at same time.

Marcia G.
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Customer did not leave a comment.

Michael B.
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Great personal service - timely, helpful & professional. General manager was excellent.

Judyana R.
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Customer did not leave a comment.

ROBERT R.
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Customer did not leave a comment.

Shawn H.
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Less offers online reserving a truck. It was nuts. Staff on location was outstanding

ALBERTJ L.
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They did not have the correct size trailer that I reserved but they were good enough to give me the garage trailer for the same price.

meagan M.
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Staff was helpful and polite. Much appreciated!

nellee F.
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Customer did not leave a comment.

Carla B.
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Paul was awesome!

Michael M.
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Customer did not leave a comment.

JA R.
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Customer did not leave a comment.

Lee D.
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The staff was polite and friendly. The equipment was clean. the check-in and check out process went perfect.

STANLEYJ G.
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Customer did not leave a comment.

kevin L.
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Customer did not leave a comment.

JEFFREYHEINZ E.
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Customer did not leave a comment.

Theodore C.
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Customer did not leave a comment.

Jeffery G.
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Honestly things went very smoothly I have nothing but good things to say the employees were courteous And made the process very quick and family wise this is the 3 time we have used this location

CONNIEJOYCE B.
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Customer did not leave a comment.

SallyAnn W.
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Customer did not leave a comment.

ROBERTH JR P.
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This is second time I have rented here and absolutely would recommend them again and again. They are awesome.

Rafael E.
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Customer did not leave a comment.

ROBERTAM D.
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Customer did not leave a comment.

Adrianna M.
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Customer did not leave a comment.

Daniel B.
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good experience. staff was helpful when I needed to modify reservation. Also provided a better dolly for the same price because they were out of the ones I ordered.

debra S.
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Customer did not leave a comment.

Thomas P.
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Customer did not leave a comment.

Vincent T.
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everytime I rent with U Haul their customer service and equipment are both outstanding

VIVIANNGOZI N.
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The truck was making a loud noise as soon as you stepped on the gas. High revving noise. Dropped off rge van at about 8pm same day. Tgey should have emailed me my tital charges

ANDRAS A.
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Thank you

Michael S.
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Get organized. I rented a 26 foot truck over a month in advance and when the day came they only had a 20 foot truck at a different location from what they told me. You have poor communication between your employees as well .

JOE A.
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A really easy tow day thx

Luis A.
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Customer did not leave a comment.

Joseph F.
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Customer did not leave a comment.

MARCIAYVETTHA G.
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Customer did not leave a comment.

Hesham A.
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Customer did not leave a comment.

Randall D.
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We got the old switch a roo when we arrived. We did not get the truck that was assigned to us but rather a truck with the gas tank empty (less than 1/8) and it had front end damage and a broken side mirror. When we mentioned it to the agent, Erik, he got very defensive and said there's nothing he can do and we can cancel if we want. He was loud and rude to me in front of the other customers. We requested some tape to hold the mirror still so my husband could drive it safely. In addition another agent, Brandon, was very kind and tried to repair the mirror so it was somewhat functional. We spoke to the manager, Aaron who was very understanding and helpful. He apologized for the condition of the truck and compensated us.

Tammy N.
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Customer did not leave a comment.

MATTHEW M. | Overall Experience |
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Been a client for many years there was water damage in unit that I was never notified of so I lost a few things , thanks , when I closed out I asked if there was a partial refund for the month and was told I was already out of the system and the person who closed me out said they didn’t know . I called the main number waited on hold for 20 minutes , was told to call another number which I did , and was told to call the manager of the Coram location I was in , the manager was not in , no callback , no response .

Anthony W. | Overall Experience |
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All your people were fantastic!

Madeline D. | Overall Experience |
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Very friendly staff, the facility was always clean.

William B. | Overall Experience |
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Customer did not leave a comment.

MARGARET F. | Overall Experience |
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Customer did not leave a comment.

robert e. | Overall Experience |
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Customer did not leave a comment.

Carl F. | First Impressions |
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These guys were top-notch, hands down. Aaron helped me out in the morning after the app screwed up my reservation (corporate needs to look into that, cmon guys). You could tell Aaron knew the place inside and out. He was super nice, quick and got me in and out with the truck I needed and had an awesome attitude the whole time. Then the gentleman at night of whom I worked with to get a larger storage space and turn my truck in could not have been more pleasant or helpful. I wish folks I dealt with at my workplace were this good at what they did. I'll use the Coram office anytime I move my stuff in the future, and will recommend to friends and family. Well done, gents!

Harold T. | First Impressions |
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Great team there and very polite employees. When ever I need to tow or store things this is the location to go to. Nothing but good things to say about them.

Theodore C. | First Impressions |
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Nice workers

helena b. | Overall Experience |
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When I first rented the storage unit I 100 question to asked, it turned out I didn't have to asked none of my questions. The manager was very acknowledge and explain all. Very nice and well kept, clean storage units.

Silvia D. | First Impressions |
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Customer did not leave a comment.

Dianna L. | First Impressions |
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I had an easy time both getting a storage unit and moving in. I appreciate the cleanliness of the facility and bright lights.

Richard C. | Overall Experience |
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This rental occurred as a result of the Covid19 outbreak. U-haul was extremely helpful in getting our son back from college during this unprecedented time. Thank you

AZIM s. | Overall Experience |
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Bad customer services

marjorie l. | Overall Experience |
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Excellent

Florence F. | Overall Experience |
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Always helpful staff and easily accessible unit/facility, thank you.

shawmeeka r. | Overall Experience |
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Ft safe and secure with my things there. Staff always promptly helpful.

Kathryn B. | Overall Experience |
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Awesome experience. Thank you

donna G. | Overall Experience |
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Clean facility. Could use a ramp near load and unload area

Chris E. | First Impressions |
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Thet Took a few hours to unlock the storage unit and I had people waiting around ready to help me move. Other then that so fare so good.

Victoria W. | Overall Experience |
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Very good customer service

Derek J. | Overall Experience |
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STEVEN M. | Overall Experience |
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The staff is excellent... especially Lauren The manager.

CHARISSE B. | Overall Experience |
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👍🏽

Stefan m. | First Impressions |
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Lauren was very helpful and courteous.

Maria F. | Overall Experience |
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Thanks!

Lisa S. | Overall Experience |
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The staff is very helpful and went above and beyond for me. First, they were able to get me a replacement Ubox and moved my things free of charge when the original Ubox was broken.

DAVID H. | Overall Experience |
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Unit hours suck

ROBERT B. | Overall Experience |
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Everything we had in storage was well protected and we felt confident that our items were “in good hands.” Everyone in the office was pleasant, helpful and great to work with.

MARGARET N. | Overall Experience |
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The reason for my move out was I was tired of my items getting wet. This occurred 3 times in 2 units. Now some stuff is ruined and the rest smells. Didnt get much satisfaction or sympathy from staff.

James A. | First Impressions |
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Couldn’t have been better!!!

charles h. | First Impressions |
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The employees were very helpful and courteous. Thank you.

Michael I. | First Impressions |
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Mandatory insurance fee is absolutely absurd.

Janene C. | Overall Experience |
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Respectful

Teresa C. | Overall Experience |
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This was the first time I had used any U-Haul storage and the staff at Coram suggested ways to make my experience very smooth. I highly recommend them!

DONALD T. | Overall Experience |
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Ok

susan D. | Overall Experience |
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I cannot say anything bad about Coram. They did a great job.

LYNDA O. | Overall Experience |
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Thank you for keeping my property safe.

ian w. | Overall Experience |
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Great

sal c. | First Impressions |
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Very helpful manager and employees, very clean facility, very clean and great running vehicles and equipment. I would recommend U-Haul Storage to all my friends and family. Best Regards Sal Castelli

brittany p. | Overall Experience |
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I will never use this facility again. a complaint has already been submitted

frances a. | Overall Experience |
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Got charged for a full month when only 4 days into the month when moving out

deborah m. | Overall Experience |
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My ratings are based on the experience with staff. They staff, in general Lauren was unprofessional and treated me below acceptable standards. I have written letters to the company to no avail.

william m. | Reservation |
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All services through this office have been great. I will continue to go there for my U-Haul needs.

Steve M. | Overall Experience |
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Lost almost my whole storage unit due to mold and flooding.

MICHAEL B. | Overall Experience |
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The storage space rental price was getting to high for me to store my things. That’s why I left

Yves F. | Overall Experience |
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Thank you

Kenny M. | Overall Experience |
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Easy to use with helpful staff. I always use uhaul.

BILL C. | Overall Experience |
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OMAYRA P. | Overall Experience |
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It was a very well run facility. I would definitely use uhaul storage again

melody w. | Overall Experience |
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Some of the staff was very unprofessional and down right rode. They would be the only reason I would not recommend a friend.

SUSAN F. | Overall Experience |
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Other than the fees going up every year it was a great storage facility

Kenneth F. | Overall Experience |
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Everything about the place was great. You have an awesome team there!

Howard C. | Overall Experience |
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With the exception of a leak last July a very efficiency storage operation

Peter D. | Overall Experience |
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Convenient & great staff.

kathleen v. | Overall Experience |
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Great prices and friendly professional employees.

Shaniesha C. | Overall Experience |
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I was they're to rent a unite. The peron who helping me name was Tristan he rent me the wrong unite. After he was finish and was helping me to check in he realized it was wrong.waiting on my refund st

William B. | Overall Experience |
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The people are great . Staff is top notch!!!. We had water damage to somethings we had stored in the unit. Waiting to see the outcome. Staff was completely honest and let me know a sprinkler pipe was

No reviews have been submitted for this location.

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