Customer Reviews for U-Haul Moving & Storage of Coram

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Coram

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Daniel G. on

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Very clean truck. Very friendly staff, highly recommend!

Larry C. on

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Friendly and quick service, improvements not needed

Pamela B. on

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Customer did not leave a comment.

Lawrence B. on

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Employees were 45 minutes late to open.Employees don't know the computer system, Employees just don't care. Worst rental experience ever. STAY AWAY FROM THIS PLACE.

james W. on

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Customer did not leave a comment.

john K. on

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It was a nightmare your computers are down and we had to call corporate to try to get a truck and then when I brought it back you charge me 30 miles more than what I use You should be embarrassed of what you did to me

Stanley A. on

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Everything flowed smoothly

Nicholas I. on

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The worker was over 2 hours late in the morning. A crowd of people had to wait outside for him to get there. Several people called the manager and she hung up on everyone. I finally called the main line for uhaul and a rep was helping me, but the manager ended up hanging up on her as well. The worker was supposed to be there at 6:30 am but forgot his key and didn’t come back until 8:45am. Although the manager lived 5 minutes away and could not help the people who had reservations for earlier. We should all be refunded. Very rude and unprofessional.

Thomas M. on

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The employee was 2 hours late to open the store

Kirk D. on

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Customer did not leave a comment.

Clementina B. on

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I had to upload a photo of my license in order to rent a truck, what happens if I don't use a cell phone? Does that really mean that you won't rent to me because I don't have a cell ?? It just doesn't seem fair to me that this is now policy, like a real thing.

Guy S. on

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Location was not open when they said they would be. Lucky I know people so I was able to get my trailer and be home n my way.

Tracy M. on

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I was expected to give a time thst we were bringing it back when i called to say i was keeping it. They were very insistent

Robert C. on

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I had to walk the parking lot to pick up my rental which was all the way in the back, and was told to just look for the number. I was told the rental time starts when you enter it into the computer. It took me about 25 minutes to look over the rental and have them add damage stickers to the truck so I wouldn’t be charged. The truck was good just poor service.

joseph C. on

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They charged me $20 for returning it after hours . I specifically asked he said i would not be charge anything for that as long as it’s back in the lot by 1130. I asked him if he was sure his response was condescending “ I do this every day” ! In addition I rented a hand truck for $10 the wheel was seized so I had to go out and purchase a hand truck because the one I rented didn’t roll. The guy at the store just put it in the back of the truck without taking the wheel in to consideration When I called to get clarification on the additional charge it took 2 calls the 1st call the women told me i was wrong and i was not being charged the $20 she was rude. The second call he did not empathize he just took notes and told me someone will be in touch with me if they need to. Neither of them were interested in helping to rectify any of the situations. So this was an extremely poor experience with even more disappointment with the customer service. I am hopeful that I receive follow up on these issues and that the company will do what's right by their customers. Being charged extra is wrong and misleading.

Moshiur K. on

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Customer did not leave a comment.

Tom L. on

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Tracey P. on

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Hire workers that actually want to help their customers. They all seem as though they hated their job.

nathan A. on

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Representative very patient, friendly &helpful. My phone didnt work right away to upload the picture of my license & he was patient even with a line of customers behind me. Smooth easy transaction would use again & recommend. Thank you

catherine A. on

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Uhaul did a great job. And I loved driving the truck. I'm small, so it was cool to be driving a big, heavy truck.

Victoria W. on

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Very good customer service

graham M. on

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The person who served me told me she was new. She was slurring her words, possibly intoxicated. she told me false information that has caused a problem with my payment. I was given the phone number to the marketing president of that area to resolve my issue. I tried calling him 4 times on Friday with no answer.

Atiq L. on

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Customer service was great, truck was ready and clean. The clerk was extremely helpful.

Paul B. on

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Customer did not leave a comment.

william B. on

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Nothing; Manager at location corrected an issue with a disgruntled employee that was ignoring me. I was amazed that she handled the situation with extreme professionalism and courtesy. The old school business practice works best and is nice to see in this day. Thank You! This made my day, Great location! Thanks again.

Christopher K. on

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Quick and easy rental process, had me out the door and on my way in just a few minutes. Great service from Angela she will be a great addition to the team!

mike G. on

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Customer did not leave a comment.

MICHAEL G. on

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The staff at U Haul was excellent! I will continue to rent from this location. ??

davin A. on

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We must have come at a busy time because the two employees on site were busy and we had to wait a bit but other than that everything was great!

malcolm J. on

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Customer did not leave a comment.

willie D. on

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steven F. on

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anthony T. on

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Two great reps helped me excellent service

KIRK D. on

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Customer did not leave a comment.

Derek J. on

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STEVEN M. on

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The staff is excellent... especially Lauren The manager.

CHARISSE B. on

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👍🏽

Stefan m. on

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Lauren was very helpful and courteous.

Maria F. on

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Thanks!

Lisa S. on

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The staff is very helpful and went above and beyond for me. First, they were able to get me a replacement Ubox and moved my things free of charge when the original Ubox was broken.

DAVID H. on

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Unit hours suck

ROBERT B. on

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Everything we had in storage was well protected and we felt confident that our items were “in good hands.” Everyone in the office was pleasant, helpful and great to work with.

MARGARET N. on

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The reason for my move out was I was tired of my items getting wet. This occurred 3 times in 2 units. Now some stuff is ruined and the rest smells. Didnt get much satisfaction or sympathy from staff.

James A. on

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Couldn’t have been better!!!

charles h. on

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The employees were very helpful and courteous. Thank you.

Michael I. on

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Mandatory insurance fee is absolutely absurd.

Janene C. on

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Respectful

Teresa C. on

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This was the first time I had used any U-Haul storage and the staff at Coram suggested ways to make my experience very smooth. I highly recommend them!

DONALD T. on

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Ok

susan D. on

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I cannot say anything bad about Coram. They did a great job.

LYNDA O. on

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Thank you for keeping my property safe.

ian w. on

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Great

sal c. on

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Very helpful manager and employees, very clean facility, very clean and great running vehicles and equipment. I would recommend U-Haul Storage to all my friends and family. Best Regards Sal Castelli

brittany p. on

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I will never use this facility again. a complaint has already been submitted

frances a. on

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Got charged for a full month when only 4 days into the month when moving out

deborah m. on

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My ratings are based on the experience with staff. They staff, in general Lauren was unprofessional and treated me below acceptable standards. I have written letters to the company to no avail.

william m. on

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All services through this office have been great. I will continue to go there for my U-Haul needs.

Steve M. on

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Lost almost my whole storage unit due to mold and flooding.

MICHAEL B. on

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The storage space rental price was getting to high for me to store my things. That’s why I left

Yves F. on

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Thank you

Kenny M. on

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Easy to use with helpful staff. I always use uhaul.

BILL C. on

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OMAYRA P. on

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It was a very well run facility. I would definitely use uhaul storage again

melody w. on

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Some of the staff was very unprofessional and down right rode. They would be the only reason I would not recommend a friend.

SUSAN F. on

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Other than the fees going up every year it was a great storage facility

Kenneth F. on

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Everything about the place was great. You have an awesome team there!

Howard C. on

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With the exception of a leak last July a very efficiency storage operation

Peter D. on

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Convenient & great staff.

kathleen v. on

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Great prices and friendly professional employees.

Shaniesha C. on

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I was they're to rent a unite. The peron who helping me name was Tristan he rent me the wrong unite. After he was finish and was helping me to check in he realized it was wrong.waiting on my refund st

William B. on

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The people are great . Staff is top notch!!!. We had water damage to somethings we had stored in the unit. Waiting to see the outcome. Staff was completely honest and let me know a sprinkler pipe was