Customer Reviews for U-Haul Moving & Storage of Country Club

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Country Club

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rigo U. | First Impressions |
Rating:

no comments at this time

James J. | First Impressions |
Rating:

Customer did not leave a comment.

Wayne & Holly P. | Overall Experience |
Rating:

On the day we moved in our furniture was severely damaged and we needed extra boxes and the staff was generous upon seeing how distressed we were and gave us a couple of boxes for things that were falling out of delivery boxes. They helped us by putting a new lock on one of the doors when it wasn't locked properly in our absence. Great group on Billy Hext Rd, Odessa, TX.

Jorge P. | First Impressions |
Rating:

Customer did not leave a comment.

HAILEY H. | First Impressions |
Rating:

Customer did not leave a comment.

ALEJANDRO M.
Rating:

Customer did not leave a comment.

Travis F.
Rating:

Customer did not leave a comment.

PAMELA T.
Rating:

Van is not being cleaned after each use. It had dog hair all over seats and you couldn't see through the back and side windows AT ALL. When I returned, it was parked out front for the next renter.... no cleaning done whatsoever/

STERLIN R. | Overall Experience |
Rating:

The employees were very nice and helpful

CANDY H. | Overall Experience |
Rating:

Customer did not leave a comment.

ADRIANA N.
Rating:

We had a reservation for a uhaul in midland. We game the confirmation number and they didn't have our reservation and said the closest one was in Odessa. We scheduled with the one in midland to pick up the one in Odessa for 4 days and when we got there they said they can only give it to us for one so they called someone about it and gave the phone to me so I can explain and the lady on the phone completely canceled the order because she said “how would I know you are going to bring it back if you need it for 4 days so we are just going to cancel.” We ended up ordering online because they always have to comply with online reservations and they still said they were going to charge us for the miles even though they messed up because technically midland is out of town from Odessa We always use uhaul but we are going to look for a different company for moving trucks for now on.

Alisha R. | Overall Experience |
Rating:

Everyone at Uhaul moving&storage country club was amazing. They helped me when I got sick and couldn't make a payment. I highly recommend Uhaul moving&storage country club. If I need anything from Uhaul I will be going there even if it's in Odessa and I'm not. Thank Y'all for being who y'all are and not being like most people.

Samuel B.
Rating:

Customer did not leave a comment.

ahmed A.
Rating:

Customer did not leave a comment.

CHERYL G.
Rating:

Very friendly and great service!!

Alberto V.
Rating:

Customer did not leave a comment.

Jamie D.
Rating:

Wonderful and accommodating customer service

Ricky O.
Rating:

Good environment very clean building.

CHRISTOPHER R.
Rating:

BEAUTIFUL LOCATION. OUTSTANDING HELP WITH DROP OFF. Absolutely no problems with the trailer. Pulled beautifully. Thanks for being there.

MICHAEL O.
Rating:

Nice and friendly staff!

Mark B.
Rating:

Customer did not leave a comment.

Saeid F.
Rating:

Customer did not leave a comment.

Jesus V.
Rating:

Customer did not leave a comment.

Amador U.
Rating:

Nothing you guys were great

Lynn V. | First Impressions |
Rating:

The employees were helpful and very knowledgeable about the process and helped us make decisions on which storage unit best fit our needs. The process was seamless and we were pleasantly surprised by the ease and friendliness of the employees. We were also turning in a trailer at the same time and that process was easy as well. Thank you to everyone at U-Haul from California to Texas for making the move less stressful!

Anita H.
Rating:

Manager was over 2 hours late to work and I could not get my equipment. I had to pay movers to sit and wait on me and was delayed in my drive. Had to drive in the dark and rain getting to Austin area due to his tardiness. Would definitely not recommend the Billy Hext location.

Mariam M. | Online Move In |
Rating:

Customer did not leave a comment.

William C.
Rating:

.

Brian Q.
Rating:

Customer did not leave a comment.

Terry R.
Rating:

Customer did not leave a comment.

ANGELINA M.
Rating:

Staff both days I was there was very professional and friendly and accommodating. Great experience

Geremy W.
Rating:

Customer did not leave a comment.

odillia A.
Rating:

Great location, dropping off truck and trailer was quick and easy!

Donald M.
Rating:

Customer did not leave a comment.

MICHELLE C.
Rating:

Customer did not leave a comment.

CHATZ R.
Rating:

Make sure you have the required dollies reserved in stock.

Nora M.
Rating:

Customer did not leave a comment.

Michael M.
Rating:

Gas was not accurate and the truck wasn't cleaned there were toys in the moms attic and the in cab console wasn't locked down and came open while driving the vehicle. The location and staff were excellent with their customer service.

dylan C.
Rating:

Customer did not leave a comment.

Gina A.
Rating:

Customer did not leave a comment.

GUY H. | First Impressions |
Rating:

Customer did not leave a comment.

Angela R.
Rating:

Customer did not leave a comment.

Thomas R.
Rating:

Nothing. Went greT

GEORGE O.
Rating:

Friendly and fast service

JESUS P.
Rating:

Easy to drop off vehicle. Thank you all.

Richard M.
Rating:

When we checked out, after we left we noticed attendant had double billed us for the 1/2 doz blankets. It was a hassle having to call back to get the credit. Couldn't reach the location directly and had to hold long time with 800 number.

Elizabeth B. | First Impressions |
Rating:

Customer did not leave a comment.

FRANCISCO G.
Rating:

Excellent customer service!

Jacob A. | Overall Experience |
Rating:

Customer did not leave a comment.

josiah G.
Rating:

Customer did not leave a comment.

TAIQUITHA R. | Online Move In |
Rating:

The units did not have locks in them, but the front desk clerk gave me two. Was just a little inconvenient having to go there and wait... but it ended well. She was also nice enough to come spray for a spider.

Michael G. | Overall Experience |
Rating:

Excellent storage facilites and staff extremely helpful! Thank you!

Jared H. | Overall Experience |
Rating:

Customer did not leave a comment.

Andrew L.
Rating:

Very nice office and yard. Great service!!!

nikki P.
Rating:

Customer did not leave a comment.

Stephen A.
Rating:

Customer did not leave a comment.

Stephen A.
Rating:

Customer did not leave a comment.

KENNETH J.
Rating:

Both reps on both days were very professional and courteous.

Rho Iota Omega Chapter A. | Overall Experience |
Rating:

Customer did not leave a comment.

Stephanie T.
Rating:

Customer did not leave a comment.

KENNETH J.
Rating:

Customer did not leave a comment.

Mark D. | Overall Experience |
Rating:

Customer did not leave a comment.

RICKY-LEE R.
Rating:

Awesome love it

Keanu P.
Rating:

Worst experience. Pick up was easy no complaints there. But the drop off was terrible, was overcharged. Charged me for a 2 days rental and only had the vehicle for 1 day. Got a refund, but still have a pending transaction on my acct. on top of the charges I've already paid.

Shannon L.
Rating:

This truck had AC that only blew part of the time. I don't think the site knew before hand. Just wanting to document. It was HOT!!

Alexander M.
Rating:

Front desk representative Damian is great!

Bruce D.
Rating:

N/A

Harry K.
Rating:

Customer did not leave a comment.

Phillip H. | First Impressions |
Rating:

Was not able to move into storage space (Covered Parking Area) rented due someone else parking equipment in space I had rented (Area YO61) had to move to area ( YO55)..

Luis G.
Rating:

Customer did not leave a comment.

Dora A.
Rating:

Customer did not leave a comment.

James T.
Rating:

Open on time, lady was called in to work on her only day off.

Erica S.
Rating:

Customer did not leave a comment.

Charles L.
Rating:

Customer did not leave a comment.

George M. | Overall Experience |
Rating:

Thank you so much for great service and so much more.

Brian P.
Rating:

All is well

CURTIS P.
Rating:

None

Keith P.
Rating:

Nothing, the gentleman was very courteous and had us in the road very quick.

DARREN C.
Rating:

Customer did not leave a comment.

Juan Daniel N. | First Impressions |
Rating:

You need rental moving trucks with hydraulic lifts!

ILIANA O.
Rating:

Quick and easy process, friendly staff, overall very satisfied with this location.

Delma P. | First Impressions |
Rating:

Customer did not leave a comment.

Stephen H.
Rating:

Customer did not leave a comment.

Mario C.
Rating:

Customer did not leave a comment.

FERDINAND R.
Rating:

Customer did not leave a comment.

TRINH T.
Rating:

Customer did not leave a comment.

Makenzy K.
Rating:

No one was onsite upon arrival even though they said there were open. Had to wait on hold for 30 minutes with customer service for them to tell me he hadn't been showing up and they could do my contract over the phone. Very very unprofessional!!! Will not go back to this location.

Sarah N.
Rating:

They were amazing. They were very knowledgeable and made me feel comfortable with pulling a trailer for my first time. I would recommend them to anyone.

BRIAN F.
Rating:

Nothing. Customer service was excellent. He had me checked out and receipt in my email before i was done backing the trailer up into his requested drop off spot.

Cesar T. | Online Move In |
Rating:

Needs payment done and back wall installed

LEONARDO A.
Rating:

Great place to rent a truck. Wonderful people. Highly recommended

Stephanie T. | First Impressions |
Rating:

Customer did not leave a comment.

Amanda H. | Online Move In |
Rating:

Have still not been able to access my unit. First time I went my code was denied. Note on office window saying they were out. Called customer service but did not have time for a 30-45 minute hold. Chatted online with customer service on Monday. Was only told someone would return my call. 2 days later and nothing. I’m paying for a storage unit I can’t even get in to.

CARMEN S.
Rating:

Customer did not leave a comment.

Dale Morelan T. | First Impressions |
Rating:

We do have an issue with the left side of the roll down door. It seems to put in at the bottom, like its out of the track?? Maybe UHaul could check on that next time we are by there? Jacob was super helpful, he is the reason we came back to this facility. We actually moved 3 storages into 1. He's great!

TRAVIS H.
Rating:

Perhaps not rent trucks that are over 100k miles? Or keep them serviced better so that you don't strand customers on the side of the road for over 5 hours.

DANIEL G.
Rating:

Attendant was VERY personable and quick to have me on my way!!! Very much appreciated him!!!??????

Jen T. | First Impressions |
Rating:

The front desk guy was so nice. I didn’t have to go inside (I have cancer) so my friend went in with all of my stuff and he let her. They didn’t have the one unit I thought I reserved but instead gave me 2 for the same price & size! My units were side by side and they unloaded easy! 10/10 would recommend to anyone looking for somewhere to store anything climate controlled!

John W. | Overall Experience |
Rating:

The storage units are very clean and well kept.

Rexana H.
Rating:

Good

JERRELL MARC M.
Rating:

Customer did not leave a comment.

DAVID H.
Rating:

Customer did not leave a comment.

CORNELIA V.
Rating:

Customer did not leave a comment.

BART P.
Rating:

Friendly representative. Helpful and honest. Best thing was it was supper fast to rent and really easy to return when store was closed. Will only use U-Haul when needing to haul. Thank you!!

Paula C. | First Impressions |
Rating:

Customer did not leave a comment.

Patrick M.
Rating:

Just absolutely phenomenal service and has the best customer service experience thank you again and again!

Wanda K.
Rating:

Make sure the trucks,, vans are clean inside before renting them out.. I've been with U-Haul since the 80s I love you guys and I'll continue to do business with you

jason d. | First Impressions |
Rating:

Customer did not leave a comment.

BILLY G. | First Impressions |
Rating:

Customer did not leave a comment.

Janine K.
Rating:

Make the key drop box easy to find?

William F.
Rating:

Customer did not leave a comment.

Grace Lynn M. | First Impressions |
Rating:

Customer did not leave a comment.

Timothy O. | First Impressions |
Rating:

The move in was great thanks to Sydney Perez, she was very helpful, professional, help out 110%.

randy r. | Overall Experience |
Rating:

Customer did not leave a comment.

Randall R.
Rating:

U-Haul's website allows you to reserve an appliance dolly but none of the local facilities have them onsite. I absolutely needed one and ended up using a utility dolly with a ratchet strap. It worked but it wasn't the safest or best solution.

Juan L.
Rating:

Make sure to clean the trucks before is given to someone else

Daniel J.
Rating:

Amazing service. Jacob is the best! Very attentive and helpful. Professional and goes above and beyond.

Cavin Z. | Overall Experience |
Rating:

Originally had an electronic gate , due to expansion has not had secured entry for some time. Very satisfied with staff and facilities other than previously mentioned entry.

AJIBOLA A.
Rating:

Nothing,the manager was polite so nothing to add.

Tracy S.
Rating:

Customer did not leave a comment.

ANDREW D.
Rating:

Customer did not leave a comment.

Stephanie B.
Rating:

Customer did not leave a comment.

Joe M.
Rating:

Customer did not leave a comment.

Richard K.
Rating:

Employees were good to deal with on the return. They said they would take care of my concern of the tire on the trailer. I also called in to the billing department after I noticed that I didn't receive the 15% discount the lady on the phone told me I would get when I booked. The lady I was talking to couldn't find out at the time and said she would get back to me and has not. At this time I am unhappy the customer service

Raymond H.
Rating:

Great service all the way.

John A.
Rating:

Customer did not leave a comment.

Lindsey P.
Rating:

N/a

TREVOR Q. | Overall Experience |
Rating:

Excellent Excellent experience. Top of the line

Freddie R.
Rating:

Customer did not leave a comment.

Leticia S.
Rating:

Customer did not leave a comment.

KEVIN Y.
Rating:

The only problem i had was the ever-changing location for pick up. Once the pick up location was confirmed, the equipment was not accessible after hours (as requested for an after hour pick up via uhaul app). Huge inconvenience! Maybe Ill try Budget or Ryder next time!

Clifford S.
Rating:

Every thing was great. People in Odessa were very knowledgeable, helpful, and friendly.

Jessica I.
Rating:

Customer did not leave a comment.

Dwayne I.
Rating:

Customer did not leave a comment.

phyllis R.
Rating:

Customer did not leave a comment.

Brandon R.
Rating:

Keep up the good job

Rockie L. | Overall Experience |
Rating:

I will recommend your facility to anyone needing storage. I may even be back for a different unit. You are closer to my new home and took great care of us. Thank you

Nathalia M. | First Impressions |
Rating:

Employees were RUDE, UNHELPFUL, and prices kept changing! Lots of problems

Angi S. | First Impressions |
Rating:

Excellent!!

David R. | First Impressions |
Rating:

Very good price and easy but if you live in California ufff go to Vegas, NV or different state and rent there you going to save a lot money

Eric Y. | Overall Experience |
Rating:

Highly recommend. Affordable and easy accessible

Serena M. | Overall Experience |
Rating:

The staff was always there to help me and I always felt my stuff was secure!

Molly C. | Overall Experience |
Rating:

Jacob was extremely knowledgeable and Helpful.

LUIS T. | Overall Experience |
Rating:

This storage facility has been a great place to store extra items over the past several years. I would gladly recommend it.

Sean G. | Overall Experience |
Rating:

This site has always had a professional and polite staff. Recommended!

Jose Antonio G. | First Impressions |
Rating:

I would recommend this location the young man that helped us the day of our arrival went above and beyond providing an excellent costumer service. This company needs more employees like him. Thank

Zeke F. | First Impressions |
Rating:

Kelly was amazing. I also had help at the Billy Hext location from Jacob. They both made this experience absolutely easy and actually enjoyable. Who enjoys moving. I did this time. Thank you both.

Jessica R. | Overall Experience |
Rating:

The guy up front was super helpful. He gave great service and met our need. Very professional.

Zachary f. | Overall Experience |
Rating:

Best storage unit and staff that I have used

David W. | Overall Experience |
Rating:

I stopped by around 3:30 on 5/17 and the guy at the front desk was everything you’d want in customer service. He went above and beyond and I would go back just to get his help if I wasn’t moving

Michael H. | First Impressions |
Rating:

Jacob is always very professional and courteous! I like doing business with people like Jacob.

james c. | Overall Experience |
Rating:

Jacob was a pleasure to work with. Always helpful. Thanks Jacob..!

afram m. | Overall Experience |
Rating:

Beyond Perfect

Morgan D. | First Impressions |
Rating:

Best Service that I have ever received from a Uhaul personnel. I will definitely recommend this place to my friends.

Aleshia B. | Overall Experience |
Rating:

The world needs 1million more Jacobs!!!! Thank you Jacob for excellent service!!! Keep doing what you do ; God and man will reward you!!!!!

AARON H. | Overall Experience |
Rating:

Jacob was amazing!!! He made everything simple and easy. Not only was he knowledgeable but he was super friendly and kind hearted. I will definitely be coming and seeing Jacob on my next move 10/10!!!

Shayla H. | Overall Experience |
Rating:

Perfect place to storage all our things! Very clean!

Magda E. | Overall Experience |
Rating:

Thank you very much

Myra A. | Overall Experience |
Rating:

The manager is extremely helpful and compassionate.

Steven S. | Overall Experience |
Rating:

Everything was good people that work there were great nice facility

David J. | Overall Experience |
Rating:

Efficient service.

Charles A. | Overall Experience |
Rating:

The people here are Awesome & very helpful, the facility is clean & on great condition & great location!! I have already recommended it to my son who moved his stuff from a storage in Midland to!!

Magda E. | First Impressions |
Rating:

Excelent service !!!!!!! Very professional !!!!!!!!!!!!!

Yavette E. | Overall Experience |
Rating:

Wonderful experience with storage at the Country Club location. I received excellent customer service from the previous Manager, Doug and the excellent service continued in his absence.

Jason B. | Overall Experience |
Rating:

Jacob Meador was great. He made the whole process swift and painless. He has earned my future business.

Judith C. | Overall Experience |
Rating:

Excellent service, great staff!

Hannah H. | Overall Experience |
Rating:

Great staff, great location. Would recommend!

James P. | Overall Experience |
Rating:

Was an ok experience- not the best just ok - staff could use more training although nice had some issues

Kerry T. | Overall Experience |
Rating:

A OK

veronica m. | Overall Experience |
Rating:

Dameion was a great help. He friendly and a pleasure to work with.

Kelly T. | Overall Experience |
Rating:

Excellent staff! Helpful and very professional.

virginia b. | Overall Experience |
Rating:

The sales lady was rude and the truck was less then what I expected. I’ve rented trucks before from U-Haul and I was completely put back this time around.

William H. | Overall Experience |
Rating:

Damian Tavarez provided EXCELLENT customer service. He helped my family and myself during a very scary time due to what I would characterize as a mechanically dangerous 26' moving van.

jesus p. | Overall Experience |
Rating:

Very pleased with the overall experience with UHAUL! Will recommend to everyone!

Steven D. | Overall Experience |
Rating:

Great facility Doug did a great job. Made up for poor service at the midland wall street ihaul

No reviews have been submitted for this location.

Back
To Top