Customer Reviews for U-Haul Moving & Storage of Covina

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Covina

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Alexis T.
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Customer did not leave a comment.

Carol W.
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Cesar is great! Respectful, knowledgeable.

Donna O.
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Very patient with me when relaying my story...

laura G.
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Customer did not leave a comment.

Irene C.
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Vivian N.
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MARGARITA S. | First Impressions |
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I needed a bigger unit however they didn’t have any available so that’s not really anyone fault then I asked to rent a second unit and the gentlemen accused me that there weren’t any. That was disappointing since I was there as an occupant move out even if it had to be cleaned I would have waited I still need a larger storage

MARGARITA S.
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With the exception of one rude male employee I spoke to on Saturday and 1pm everyone else were great! Especially Elaine!!

Rebecca E.
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Customer did not leave a comment.

Christopher H.
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Theodore R.
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Lisa J.
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Mark C.
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Arthur R.
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Ricardo I.
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All the times the only UHAUL rental place I always goes too,the staff members are very friendly and helpful in anyway they can so ,yes im very more than satisfied 100%

Antonio P.
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Customer did not leave a comment.

Thomas R.
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There were some mileage issues with the record keeping. I was told I drove 75.2 miles, but I had only driven about about 5 miles. Rather than try to resolve the issue, the employee checking me out basically called me a liar and did not offer to look into the issue. The manager Mr. Romo did a great job of actually looking into the issue where it was determined that the mileage was not recorded properly. At no time did the employee apologize for the mistake and sent me on my way. He had a bad attitude and seemed like he genuinely did not want to be there. 1/10 would not recommend.

Linda M. | First Impressions |
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Everyone was nice and helpful. Will recommend

Rogelio R.
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KEEP SAME GREAT SERVICE FOR EVERY SINGLE CUSTOMER !!!

Kara G.
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I should have been warned that if I got stuck in traffic that I would be charged for another day so I could have elected to keep it. Instead I wasted gas drove from long Beach home in pomona to drop stuff off and then back to Covina when I could have just stayed home and not rushed to drop everything off

Julio H.
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They don't answer the calls ..

Ruben M.
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Customer did not leave a comment.

Armando B.
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Customer did not leave a comment.

Daphne Renae S. | Overall Experience |
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U haul has always been the utmost in friendly helpful an above all making you feel like it’s your second hone when you have your storage thank you Amy an staff at the Covina storage an city of industry daphne Sciarra

Kent S.
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Customer did not leave a comment.

Rene M.
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I trying to follow the instructions how to drop when is close. But the board cord you guys have and that location is no working properly, I think you have to check sometimes to make sure is working right.

David G.
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Service was great.

Michael R.
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Customer did not leave a comment.

Julious B.
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Customer did not leave a comment.

John C. | Overall Experience |
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Over all a “so so” experience. I’m not happy with the fact I was prorated on my month when I signed up but when I checked out in the middle of the month I was told no prorated month! So you take money for a half month, but you don’t return money if you leave early?! That’s wrong. I was told you pay for a whole month should’ve stayed for a whole month! Several times while on auto pay my billing was subject to a penalty for being late! A mistake by management. I had to take time out of my day to go and request they fix their mistake. And again No sorry here’s a little discount on the next month. The homeless situation is also a downside. Adjacent parking lot is filthy and homeless are roaming and asking for handouts.

YVONNE N.
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Customer did not leave a comment.

FORMERIO R.
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Customer did not leave a comment.

Kenneth S.
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Good staff

Luis E.
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Customer did not leave a comment.

James R.
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Customer did not leave a comment.

Teresita Santeco S.
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Customer did not leave a comment.

Timothy A.
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Julieta M.
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Tsun K.
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I had a pleasant experience with this rental. The only thing I recommend is to make the key drop off more obvious (maybe adding directions at the entrance?).

Willie C.
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check fuel leading to gas tank,, i have a fuel while pumping gas

Frances C.
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Guarantee a vehicle not keep them in suspense

Letecia V.
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Customer did not leave a comment.

DANIEL CEASER A.
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Customer did not leave a comment.

ROBERT D.
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Customer did not leave a comment.

Jorge G.
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Customer did not leave a comment.

Douglas W.
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Customer did not leave a comment.

Randall A.
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I have nothing I could say about improvement. The U-haul team at this location made my experience seamless and stress free. I very highly recommend U-haul, and have already been telling family and friends about the ease and low cost of using U-haul in the future. Thanks U-haul of Covina. : )

Jose S.
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Great experience

Omolola O.
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Customer did not leave a comment.

Antonio M.
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Arthur S.
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Timothy A.
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Robert Wesley G.
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John E.
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Jess S.
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Maybe some food. Lol

Michael H.
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Customer did not leave a comment.

William Earl A. | Overall Experience |
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If not need would still be there but the Family changed their mind. I believe it was Ceaser was the one who singed me up. Need keep good quality associates these days they are hard to find. I have known U-Haul for better part of 50yrs back when I was a kid now in Feb I be 57 just hope my Glioblastoma Cancer allows me to see it but very much dought it.

Corey B.
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Customer did not leave a comment.

William L.
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Customer did not leave a comment.

Gregory D.
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Nothing

Tracy Lynn C. | Overall Experience |
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I moved to a larger unit I did not move out, and as for the lighting NO !!!!! its not lit up well at all especially on the south side of the building parking and entrance area

Grant F.
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Customer did not leave a comment.

Mark C.
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Pick up took to long app keep making me redo my photos and I picked contact less pick and I still had to go inside to get the keys took 1/2 of a hour just to get the truck. Drop off was a dream 5 minutes guy came out and did it quick.

Ramona Lillian M. | First Impressions |
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Customer did not leave a comment.

Rowena L. | Overall Experience |
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It was clean and convenient

Everardo C.
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Customer did not leave a comment.

Mikhail O.
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MICHAEL S.
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Have more car trailers available

CLARENCE M.
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Customer did not leave a comment.

Florastine H.
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The female rep was rude and disrespectful

Cynthia K.
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This location for pick up was 55 miles from where I lived.

Allen K.
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Customer did not leave a comment.

Oscar S.
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Just keep doing it better . Service

Natalia A.
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Renting a van was quick and easy. I returned after hours meaning I had to do all the return procedures by myself on my phone and the process was very simple and easy to understand!

John M.
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I did not know the gas tank was only 3/4 full, and the clerk did not tell me that. I drove about 30 miles but I pumped in over 8 gallons of gas when I returned the truck.

STEVEN G.
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We hired moving helpers though Uhaul who turned out to be crooks. They shouted up late, didn't have any moving equipment with them, and they walked around like they were casing the place. Later that night the cops came because the house alarms went off because someone tried to break in. Since we were not able to have the movers load and unload the truck we were forced to rent the truck another day and we were late getting it back on time. So overall I rate this experience as a Disaster. What do you have to say about that???

Joven P.
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Customer did not leave a comment.

TOSHI H.
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best and friendly customer rep

Pedro N.
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Hire more people like Inez Cervantes. She's knowledgeable, has great customer serves skills, n she gets things done quickly.

Omolola O. | First Impressions |
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Keep up the good Customer service.

Ian R.
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Customer did not leave a comment.

Juan L.
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I do not like the uhaul turn in experince with the phone, some uhaul locations are located in comercial areas that attract homeless.

Teresita M.
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Excellent service! Will definitely recommend and use again!!

ISRAEL M.
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Have more employees. Place is busy. The employees are very friendly and easy to talk too.

Regina C.
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Customer did not leave a comment.

Askar R.
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Bad costumer service, over charge and very unprofessional costumer service during phone call and they charge different than my bills.

George C.
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Trailer was dirty

Adriana D.
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I reserved my rental two weeks in advance along with a utility dolly, did easy quick check in via email option. When i arrived not only was it not quick checkin i had to wait 30min. Than i find out they had no utility dolly as i reserved 2 weeks ago. When i returned the rental the sales person wanted to charge me 30 dollars for gas when i wasn't even over the miles i stated using. He insisted he send me the link to confirm the mileage and after i should him i never received anything and arguing about that and the mileages he realized I was correct. Worst customer service, especially right now during the Covid when it's supposed to be easy quick check in and check out to social distancing.

Edilberto L.
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Customer did not leave a comment.

Gerald B.
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Customer did not leave a comment.

teresa g. | First Impressions |
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Clean . Feel safe when I go

Evan A.
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Most of the staff here are very nice and i haven't had any problems any other visit. However, most recently my reservation was changed to a completely different time the day before, which didn't work with my schedule. I ended up with a smaller truck that barely fit my stuff. The staff was not helpful at all, they were basically just saying “too bad”. What is the point of making a reservation a month ahead of time when it isn't even guaranteed?

Atilio T.
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Good customer service. Friendly service

Patricia B.
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Customer did not leave a comment.

Vern O.
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Customer did not leave a comment.

Leah B.
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Customer did not leave a comment.

William M.
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Customer did not leave a comment.

ireneo r. | Overall Experience |
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Customer did not leave a comment.

DAVID F.
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Nothing, the service was great and the equipment was excellent.

Antonia R.
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Customer did not leave a comment.

Tuan N.
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Customer did not leave a comment.

ARTHUR G.
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The Young Man was very Helpful with the disconnecting of the Car Transport. No waiting just pulled up and quick response. Service was great.

Yvonne B.
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Customer did not leave a comment.

David S.
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Customer did not leave a comment.

Richard Thomas B.
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Y'all did fine!

Lynette K.
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Customer did not leave a comment.

Susan B.
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I have been a customer of Uhaul for several years from renting storage facilities, renting trucks and buying boxes and shipping materials. I have been thoroughly happy with their services.

Anna D.
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When we got there in the morning, we were helped by a young lady with colored hair I want to say purple that had a horrible attitude and was rude. Zero customer service skills. There was also a mix up with the trailer and the truck. Too long of a story to write. To make a long story short, I will make sure I wasn't charged twice and luckily when I got back, I was helped by another young lady who was amazing! Great attitude and also apologized for the experience.

Melissa H.
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Customer did not leave a comment.

Liza Yvonne Z.
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Customer did not leave a comment.

Jesse M.
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Customer did not leave a comment.

William Earl A. | First Impressions |
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Ceaser was really friendly and helpful

scott s. | Overall Experience |
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I found the staff to be rude and unhelpful. Stoodin line with other customers with a counter person doing an activity, not a we will get with you in a minute, someone will help soon, nothing. Ignoring the customers without a word. I will never use Uhaul again. .

Jose Manuel G. | Overall Experience |
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Customer did not leave a comment.

Ruben C. | First Impressions |
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Customer did not leave a comment.

Sabrina H. | Overall Experience |
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The workers are not at all helpful.

Rodolfo Antonio Y. | Overall Experience |
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Definitely coming back if I ever need it. Happy customer.

WILLIAM M. | Overall Experience |
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Customer did not leave a comment.

RENATO G. | Overall Experience |
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Customer did not leave a comment.

Cynthia H. | Overall Experience |
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Amy is the rudest person I've ever come in the business world and I've been in the business world for 45 years. She's hateful on the phone, she accuses people of things before she has the facts. And Iplan on following through with corporate office first and then perhaps maybe legal actions. I have a message on my phone and the way Amy talk to me and the message she left never in my 59 years on earth have I ever meant talk to her treated the way she talked and treated me. You have a couple good employees at the Covina U-Haul such as Inaz and they assistant manager which I believe his name is Carson gave me outstanding customer service today Saturday April 25th 2020

Enrique R. | First Impressions |
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Awesome customer service

JAMES JAY S. | Overall Experience |
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Customer did not leave a comment.

Richard W. | First Impressions |
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Customer did not leave a comment.

Ray Jr M. | Overall Experience |
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Thank you guys and ladies! For the great work you do there. Really appreciate it.

Salma L. | First Impressions |
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Customer did not leave a comment.

Barbara Jeanne W. | Overall Experience |
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Amy was very friendly and helpful when I reserved my 2 storage units. Everyone else I dealt with seemed like it was a nuisance to help me. I asked if I could pay a fee to dispose of a small nightstand. I was told the manager had to look at it on a cart so I walked back, pulled it out of the unit, and put it on a cart, and walked back to the office where I was told that they do not dispose of furniture. When I cleaned out my storage units, I still had 27 days left that I had paid for. I thought they should refund the money for the days not used, but they didn't.

NADINE HOLLAND J. | Overall Experience |
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Customer did not leave a comment.

Matthew John F. | First Impressions |
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Very Happy with everybody at the property. I also returned my one way rental and those guys were great !

Ray R. | Overall Experience |
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The facility is very clean and well-maintained. Online check-out was easy and convenient!

BETH JEAN B. | Overall Experience |
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Price a little higher than competitors.

Meredith Leigh J. | First Impressions |
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The service was helpful and informative. I am very pleased with the experience.

Cynthia H. | Overall Experience |
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Starting out with U-Haul in reading a truck was a complete nightmare. If it wasn't for Inez that place would fall apart and it does when she isn't there.Thank you Inez for EVERYTHING!!!!!

Astrid L. | Overall Experience |
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My experience at Uhaul of Covina has been so great. I can not complain. I thank Inez and Amy for all the help and such great customer service from them and the rest of the team.

Marco M. | First Impressions |
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Super professional, very helpful, awesome people Can't ask for more !!!

SUSAN B. | Overall Experience |
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I’ve rented on and off at the facility for years. The facility is safe they have roaming camera views and the employees are very friendly. Rental could be lower for smallest storage compared to others

Roger G. | Overall Experience |
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I enjoy doing business with you guys your the Best. Thank you for having us.

Isaac W. | Overall Experience |
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Very Good service

Ray R. | First Impressions |
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Signing-up was a breeze. There was no waiting time. Facility was very clean inside, fully-equipped, and there was even a drinking water fountain for those thirsty movers!

Anthony H. | Overall Experience |
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Stupid staff will lock storage after 8 days of no payment ...instead of 27 days as stated on contract ...Came by to pick up a jacket , it was locked in 7th day ... staff would act stupid n say idk

Isaac W. | First Impressions |
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Perfect

vanessa l. | Overall Experience |
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great services

agenta y. | Overall Experience |
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The nicest storage unit I have ever rented!

MARIA T R. | Overall Experience |
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Great service, friendly people

MARIA T R. | Overall Experience |
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Great service

RODOLFO F. | Overall Experience |
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Stayed here 4 years and only had one incident. Best storage facility I’ve used and I’ve used a lot!

MONIQUE L. | Overall Experience |
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Thanks

Dora Y H. | Overall Experience |
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Staff was friendly and very helpful! Amy was great and super helpful. Stacy was awesome in getting my paperwork adjusted correctly and hooking up the auto trailer for my car.

RICHARD M. | Overall Experience |
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The facilities always seem to be clean & well maintained

JOSEPH M. | Overall Experience |
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The storage unit was just a have too situation for a couple of weeks during my moving transition... Met my needs...

Jerry T. | Overall Experience |
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Always very clean and the staff was very helpful and polite, very professional thank you

Serena C. | Reservation |
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Easy breezy. Great service!

Roman L. | Overall Experience |
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Overall, very good experience with U-Haul. Everything went as planned, and I did not have any issues.

Rodney P. | Overall Experience |
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the only issue is that the latches where the locks go are a little flimsy, all in all, it was a good secure experience with my.property and price!!!

No reviews have been submitted for this location.

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