Customer Reviews for U-Haul Moving & Storage of Covina

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Covina

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Christopher M.
Rating:

Great customer service! Very efficient front desk and on the return. I will be back to this location and refer it also.

Joell Lyn P.
Rating:

Customer did not leave a comment.

Kathy S.
Rating:

Thank you

Ken L.
Rating:

Customer did not leave a comment.

john B.
Rating:

nothing... good service in the age of coronavirus... clean, and safe...

Jeny M.
Rating:

Great service!!!! Kim To

Enrique R. | First Impressions |
Rating:

Awesome customer service

Nicholas Y.
Rating:

When someone paid $600 for rental, I expect some service, i wish I never rented from you guys.

Maria P.
Rating:

Fast friendly service, in spite of everything going on in the world! They were fast, informative and kind!

Monique S.
Rating:

Great customer service.

Stephen G.
Rating:

Customer did not leave a comment.

Philip S.
Rating:

Customer did not leave a comment.

Elizabeth H.
Rating:

Customer did not leave a comment.

Jeffrey C.
Rating:

Customer did not leave a comment.

Cheri R.
Rating:

Customer did not leave a comment.

JAMES JAY S. | Overall Experience |
Rating:

Customer did not leave a comment.

Richard W. | First Impressions |
Rating:

Customer did not leave a comment.

Charnchai S.
Rating:

Excellent

Jose M.
Rating:

Customer did not leave a comment.

Gabriel G.
Rating:

Customer did not leave a comment.

Priscilla T.
Rating:

Customer did not leave a comment.

Ray Jr M. | Overall Experience |
Rating:

Thank you guys and ladies! For the great work you do there. Really appreciate it.

Salma L. | First Impressions |
Rating:

Customer did not leave a comment.

Jay G.
Rating:

Customer did not leave a comment.

Mark M.
Rating:

Customer did not leave a comment.

Robyn R.
Rating:

Worst experience ever! I will NEVER return to that store! I MEAN NEVER! (& it’s only 3 blocks away from my home.... NEVER) Honest to God... I mean NEVER! Someone better teach that store about manners and quality service to customers!

Barbara Jeanne W. | Overall Experience |
Rating:

Amy was very friendly and helpful when I reserved my 2 storage units. Everyone else I dealt with seemed like it was a nuisance to help me. I asked if I could pay a fee to dispose of a small nightstand. I was told the manager had to look at it on a cart so I walked back, pulled it out of the unit, and put it on a cart, and walked back to the office where I was told that they do not dispose of furniture. When I cleaned out my storage units, I still had 27 days left that I had paid for. I thought they should refund the money for the days not used, but they didn't.

NADINE HOLLAND J. | Overall Experience |
Rating:

Customer did not leave a comment.

Patricia C.
Rating:

We had a good experience.

Olivia A.
Rating:

Great customer service. We reserved ahead and the process at pick-up was quick and easy. Thank you Covina U-Haul!

James S.
Rating:

The Covina location on Azusa ave have always had auto transports when I needed one for track day and the employees are always courteous and helpful and is why I will continue to do business with that location despite the fact I live roughly 9 miles away thank you U-U-haul !

Jorge C.
Rating:

Customer did not leave a comment.

Amy C.
Rating:

Customer did not leave a comment.

Sonia M.
Rating:

Service rep at location were very helpful,knowledgeable and friendly but management that is used to extend your rental is very rude. They act as if your asking for blood. Plenty of other rentals I was paying not asking for anything else

Douglas L.
Rating:

Customer did not leave a comment.

Joe E.
Rating:

Customer did not leave a comment.

Andrew T.
Rating:

Customer did not leave a comment.

Juan V.
Rating:

Customer did not leave a comment.

Matthew John F. | First Impressions |
Rating:

Very Happy with everybody at the property. I also returned my one way rental and those guys were great !

Ray R. | Overall Experience |
Rating:

The facility is very clean and well-maintained. Online check-out was easy and convenient!

Matt F.
Rating:

Super Helpful

mark M.
Rating:

I had the worst experience ever with uhaul. It was my first time using their service and i regretted it. I came yesterday to pick up the truck around 11 am, based on my reservation, and i had to wait till 1:15 pm to pick it up because the system was down and this caused my a lot of trouble, then when i returned the truck and when i tried to reach uhaul.com/share to verify my equipment return it didn't work so i had to call and they charged me a $20 fees. When i called back to tell them what happened, they told me it is what it is and they didn't let me talk to the manager to explain what happened to him!

Jay B.
Rating:

I would like to thank Cesar for his help

Noel J.
Rating:

The truck I rented was old and the A:v didn’t work or the the turn signals also it seem to be getting over heated I complained and the manager was only able to offer me a rental discount of 29 something dollars Shame on you u- haul

Hilario R.
Rating:

More convenient for customers to have employees do inspection and take pictures.

Moises C.
Rating:

Customer did not leave a comment.

Michael L.
Rating:

Customer did not leave a comment.

ALLAN M.
Rating:

The staff were friendly but unable to confirm that the original location I picked had 24 hour drop off So the process took longer than expected.

Irene Donna C.
Rating:

Well done

JENNIFER L.
Rating:

Too slow

Michael L.
Rating:

Customer did not leave a comment.

Justin V.
Rating:

Returning the equipment after hours using the app was very easy, but the additional charges it added were confusing. The app may need some adjustments to better reflect your invoicing practices. I did appreciate that it had an option to “not agree” with the charges.

Jordan K.
Rating:

Sold me a 10$ dolly rental when there’s no roll up bridge. Feel ripped off I didn’t even get to use the dolly

BETH JEAN B. | Overall Experience |
Rating:

Price a little higher than competitors.

Jose Apolinar B.
Rating:

Customer did not leave a comment.

Michael L.
Rating:

Online reservations should be honored. I initially was told by an employee named Amy my truck wasn’t available even though I had confirmation from my email that it was reserved. Amy told me to go to another location in la Verne with a later appointment at 5:00pm but upon arrival I notice that location closed at 4:00pm. I was disappointed with the energy and time wasted. I went back to the original location and employee named Cesar was very helpful and took the initiative to help me and had a truck for me as well.So my experience started bad but ended up good.

Hector L.
Rating:

Customer service is nonexistent there main goal is to sell your services

Bernard G.
Rating:

Customer did not leave a comment.

Trisha A.
Rating:

Absolutely nothing! Everything was excellent!!! The whole experience couldn't have been better.

Stephen Joeseph S.
Rating:

If your going to make your customers responsible for every scratch on your vehicles then every scratch should be noted before they use the vehicle. If I have other means to a rental I will not use U-Haul. Your new regulations are fucking ridiculous

Carlos G.
Rating:

Customer did not leave a comment.

Thomas F.
Rating:

None

Meredith Leigh J. | First Impressions |
Rating:

The service was helpful and informative. I am very pleased with the experience.

Jorge F.
Rating:

My experience at U-Haul was excellent thank you

david P.
Rating:

Horrible customer service

Katrin B.
Rating:

Customer did not leave a comment.

Jenny F.
Rating:

Customer did not leave a comment.

Guillermo P.
Rating:

N/A

Cynthia H. | Overall Experience |
Rating:

Starting out with U-Haul in reading a truck was a complete nightmare. If it wasn't for Inez that place would fall apart and it does when she isn't there.Thank you Inez for EVERYTHING!!!!!

Joy F.
Rating:

Customer did not leave a comment.

Sean C.
Rating:

Have more signs for where to drop off trucks and keys. It wasn’t easy to figure out.

Yolanda S.
Rating:

Not rush me if I have questions. Even though there’s a long line and I understand you want to get to the other customers too, but i am a paying customer. And its not cheap. Im not good with technology. I need help to walk me through the steps. I also didn’t know how to open truck back door. But i felt rushed. Like heres the truck and get out of here. The gas tank was below 1/4, what an inconvenience. But I didn’t know how to put that on the link.

Primrose B.
Rating:

Customer did not leave a comment.

Karl S.
Rating:

Customer did not leave a comment.

Giovanny E.
Rating:

Everything was good

Walter A.
Rating:

Customer did not leave a comment.

Jonathan L.
Rating:

Customer did not leave a comment.

Jenifer L.
Rating:

Customer did not leave a comment.

James C.
Rating:

Customer did not leave a comment.

Pamela S.
Rating:

Very fast getting in and out

Astrid L. | Overall Experience |
Rating:

My experience at Uhaul of Covina has been so great. I can not complain. I thank Inez and Amy for all the help and such great customer service from them and the rest of the team.

Hernan O.
Rating:

100% Great Customer Service by Cesar

Keith S.
Rating:

It's always a great experience at this location. Smart helpful people. Quick service. Thanks guys and gals??

John M.
Rating:

Customer did not leave a comment.

Fred Yukio N.
Rating:

Customer did not leave a comment.

Anne P.
Rating:

Customer did not leave a comment.

Mitchell P.
Rating:

Customer did not leave a comment.

Paul B.
Rating:

Customer did not leave a comment.

Mark G.
Rating:

Customer did not leave a comment.

Joe T.
Rating:

Customer did not leave a comment.

Jorge M.
Rating:

Customer did not leave a comment.

Andrew M.
Rating:

Customer did not leave a comment.

Gilbert L.
Rating:

Customer did not leave a comment.

Steven F.
Rating:

The customer service was outstanding. The attendant was very detailed and ensured that the auto trailer was attached correctly. Given the 420 mile journey, his efforts were Very much appreciated.

Anna S.
Rating:

Salesman we’re not even attending the customers waited a good 20 mins before they even came inside from fixing a car ..

Jose M.
Rating:

Recieved excellent customer service at this uhaul location. Had gone to the location located in City Of Industry off of Valley Blvd. earlier, and the one guy who attended us was lousy. Didn't seem like he was knowledgeable and didn't offer much assistance. Fortunately, went to the location in West Covina, and the guys there were excellent. Beyond happy with their customer service.

Shaun C.
Rating:

Customer did not leave a comment.

Amanda B.
Rating:

I have nothing to add, keep up the good work.

Walter A.
Rating:

Customer did not leave a comment.

Jeff K.
Rating:

Customer did not leave a comment.

Scott G.
Rating:

Customer did not leave a comment.

Cecilia M.
Rating:

Customer did not leave a comment.

David M.
Rating:

No issue with location however 24/7 pickup was major issue. No one in the other end of the line to approve our pickup.

Chester M.
Rating:

Customer did not leave a comment.

Eduardo M.
Rating:

Customer did not leave a comment.

John G.
Rating:

Staff was very friendly and engaged. Great job!

Marco M. | First Impressions |
Rating:

Super professional, very helpful, awesome people Can't ask for more !!!

Marco M.
Rating:

Awesome people, very helpful, super professional

Jaime H.
Rating:

Customer did not leave a comment.

fernando B.
Rating:

Customer did not leave a comment.

Christopher N.
Rating:

A touch under staffed. The online app is terrible and confusing. Needs to be simplified and improved to better explain the process. People were well trained and efficient.

Dennis Z.
Rating:

Customer did not leave a comment.

Htun H.
Rating:

Customer did not leave a comment.

Sharon G.
Rating:

Customer did not leave a comment.

SUSAN B. | Overall Experience |
Rating:

I’ve rented on and off at the facility for years. The facility is safe they have roaming camera views and the employees are very friendly. Rental could be lower for smallest storage compared to others

Roger G. | Overall Experience |
Rating:

I enjoy doing business with you guys your the Best. Thank you for having us.

Isaac W. | Overall Experience |
Rating:

Very Good service

Ray R. | First Impressions |
Rating:

Signing-up was a breeze. There was no waiting time. Facility was very clean inside, fully-equipped, and there was even a drinking water fountain for those thirsty movers!

Anthony H. | Overall Experience |
Rating:

Stupid staff will lock storage after 8 days of no payment ...instead of 27 days as stated on contract ...Came by to pick up a jacket , it was locked in 7th day ... staff would act stupid n say idk

Isaac W. | First Impressions |
Rating:

Perfect

vanessa l. | Overall Experience |
Rating:

great services

agenta y. | Overall Experience |
Rating:

The nicest storage unit I have ever rented!

MARIA T R. | Overall Experience |
Rating:

Great service, friendly people

MARIA T R. | Overall Experience |
Rating:

Great service

RODOLFO F. | Overall Experience |
Rating:

Stayed here 4 years and only had one incident. Best storage facility I’ve used and I’ve used a lot!

MONIQUE L. | Overall Experience |
Rating:

Thanks

Dora Y H. | Overall Experience |
Rating:

Staff was friendly and very helpful! Amy was great and super helpful. Stacy was awesome in getting my paperwork adjusted correctly and hooking up the auto trailer for my car.

RICHARD M. | Overall Experience |
Rating:

The facilities always seem to be clean & well maintained

JOSEPH M. | Overall Experience |
Rating:

The storage unit was just a have too situation for a couple of weeks during my moving transition... Met my needs...

Jerry T. | Overall Experience |
Rating:

Always very clean and the staff was very helpful and polite, very professional thank you

Serena C. | Reservation |
Rating:

Easy breezy. Great service!

Roman L. | Overall Experience |
Rating:

Overall, very good experience with U-Haul. Everything went as planned, and I did not have any issues.

Rodney P. | Overall Experience |
Rating:

the only issue is that the latches where the locks go are a little flimsy, all in all, it was a good secure experience with my.property and price!!!

No reviews have been submitted for this location.

Back
To Top