The service and the truck and trailer was great. No problems.Richard D.
Customer Reviews for U-Haul Moving & Storage of Covina
Covina, CA 91722
(Btwn Covina & Cypress)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.amir F.
Caesar was extremely helpful and professional. I truly appreciate you for making my rental experience a breezeDonovan L.
Customer services was really goodJose C.
Customer did not leave a comment.Angelina O.
Fast and efficient.Tim M.
Customer did not leave a comment.Stephanie F.
I reserved the truck on line. When I went to pick up I was greeted by a friendly CSR. Whole experience was wonderful.carol L.
Make check-out a streamlined process. I would like to set-up online, pickup in person, not have to show card, i.d, and confirm alternate phone number, and alternate phone in person. It was fairly quick, but I would rather show I.D., get hooked up and go. I would probably rent a trailer more often. Everything was great though. Just saying, faster would be better.Michael K.
I believe the young man that helped us at about 2:45 was named Daniel or David. We rented a simple 8 foot truck to move a large mattress. He was courteous, friendly and helpful.Stephen L.
Customer did not leave a comment.Oguzhan T.
Andrew was the only staff but he was very pleasant and accommodatingKaren R.
It was $300 a month and is kinda pricey if you have it for as long as i did. I had the units for at least 5 years. Really too expensive.Craig Andrew W.
I didn't get the one a reserved. I had to wait almost 30min after my reservation time to got a different one, more expensive on miles. I hope to see the 50.00 reimbursement for failed with the truck I booked.Leonardo Z.
Customer did not leave a comment.Ana F.
I dropped off the truck after hours so it was fine leaving the truck.David C.
I usually don't write review. However this time I just have to compliment the staff at this location. Best U-Haul's experience so far. I'm 73 y/o and have made many moves, long distances (including coast to coast) and local. This has been my best experience so far. Can't say enough good things about this U-Haul location. Highly recommended.Hieu D.
Customer did not leave a comment.RUDY R.
Return was quick and easyLora A.
Customer did not leave a comment.BENINO R.
Customer did not leave a comment.Robert B.
The person who helped me has no knowledge of what was he's doing . He was looking for the key of a transport trailer until I told he doesn't need key for the trailerMauro A.
I have been here on 2 occasions. Both times I was greeted promptly and in a friendly manner. I was in and out in a matter of minutes. Great job 👍. I have no problem recommending this place to anyone I know in need of this type of servicetiffany L.
This location was just fine, but it's the mobile check in that was not an easy process. And in the end, some of the things I struggled to do during the mobile check in process, I ended up doing again when I picked up my keys from the counter (I had to show my ID again after taking and retaking photos of it to send through mobile). I bet if I just dealt straight with the guys working here, it would have been a much smoother process. Some of the steps were redundant anyway.Nathan D.
used this location before,w0rked good then worked good againEduardo G.
I pass several other Uhaul locations to come to this one that is 20 minutes from where I live. I do this because the staff at this location are great!!!!JOHN G.
The staff wasn't helpful today everyone attitudes was poor and also bad experience on buying gas they wanted to charge me $73.00 for gas and had to drive to the gas only paid $30.00 your company over charging for gas bad experience todayPhyllis M.
Customer did not leave a comment.Brian C.
Customer did not leave a comment.MARGARET V.
Disappointed that the place to latch items is different and I was unable to use my ratcheting latches.Richard Jayson A.
Customer did not leave a comment.steven V.
They're the best U-Haul location very clean very good customer service and all I could say is keep up the good work you guys are the best workers👍🏻👍🏻😁Martha B.
fast service, friendly and knowledgeable staff to help with what I needed.Nathan W.
Customer did not leave a comment.Tyrone J.
Customer did not leave a comment.Adrian E.
very smooth processRenee M.
ALL GOOD!!!!!!!!!!Abel L.
Customer did not leave a comment.Elena Z.
Customer did not leave a comment.Melissa W.
Driver side visor was broken and kept moving around blocking my view when driving.Ray A.
Better customer service. Lady at desk ,rude . No people skills. How can you run a business with employees with bad attitudes.alicia C.
Quick easy friendlyDave C.
Brakes was squeaking a lot. Dents everywhere. But it got us to our destinations and back.EDUARDO M.
I was told that for the rental of a cargo van I would have to submit a major credit card. I informed them that I was a past customer and had just rented and used their 15 foot truck a week or two before this. The counter girl said that since I have already recently rented from Uhaul that I did not need a major credit card. So I reserved the cargo van. WhennO went to pick up the cargo van, I was told I would need a major credit card. I told them because I was a recent past customer I would not need one that I could use my debit card. The girl said that the cargo vans are not Uhaul's which is why THEY are requesting a major credit card. At the end I was able to pay with my debit card, but this was a major inconvenience. I did not have a major credit card so I had to go get one from a family member. I am not a happy customer right now.ramon M.
Your online website to return truck after hours kept kicking me off I struggled for a out an hour in a half trying to return the truck after hours .Rosa H.
Customer did not leave a comment.Kimberly W.
l was verry happy with your service. Please keep up the good work.Eva V.
I have only one comment about the dolly I rented. The lock pin to lock the right ramp fell off in the freeway had to use a strap to hold it in place but other than that was great thank you.JOSE R.
Customer did not leave a comment.Ron A.
Make sure you find out who's using your vehicles and talk with the renters before u take out there money so they don't end up fucked with the bank accountANDREW C.
Customer did not leave a comment.Raymond C.
Customer did not leave a comment.Icelle M.
I didn't have any problems with the truck I rented. Thank youNoe P.
Outstanding service this guys are awesome 👌Angel R.
GoodRosa M. G. | First Impressions
Service was quick and hassle free. Employees were friendly and courteous. Definitely will do business again, thank you!Robert Wayne M.
Customer did not leave a comment.David L. | Overall Experience
I was not informed of the location my trailer was at for pick up the location I chose and showed up to said I had to go this location for pick up at girl at the desk was very friendly she to busy to help me and so she got I guy from outside to help. I also had an online price and the price I had to pay was $30 more.Mike C.
nice customer se rviceJose C.
Customer did not leave a comment.Damora M.
Customer did not leave a comment.Jeffrey W.
Customer did not leave a comment.Filiberto H.
Great customer service, easy return after hours and very reliable.Julio J.
Customer service is well below averageJonathan R.
Customer did not leave a comment.Eduardo C.
Great service very satisfiedCheryl W.
The staff was great! I had to change the date a couple of times and I was accommodated. The equipment was great, it was easy and efficient. I would recommend this location to everyone. The price was reasonableAnne R.
Covina has a well maintained clean facility with helpful staff.Sally Ann B. | Overall Experience
Smooth check in & outHussain M.
Customer did not leave a comment.Martin O.
It took about 30 minutes to pick-up the equipment and afterwards, drop off was a snap.. about 10 minutes.janice C.
Staff was rude to me. Homeless people apparently live inside, which felt unsafe dropping off equipment after closing.Robert O.
Customer did not leave a comment.randy T.
Great hours Reasonably priced. Amy was super fabulous and most professional. Loved Amy ! She was super helpful, thorough.Lorena G. | First Impressions
Customer did not leave a comment.William David R.
Customer did not leave a comment.William O.
I was told the insurance for the truck was a one time charge covering the duration of my rental. I turned the truck in and there always a $350 charge attached to my bill. I told them that is what the representative told me. Their response was he has worked here for a while so we will talk to him. Nothing was done. I called the store multiple times and you get transferred to their call center. A manager was supposed to call me on 2 different occasions, no one did. Communication is really poor at this location, no one is on the same page. I use uhall for all my moves, but this is by far my worst experience. Thanks guys for making my move so unpleasant.Kalpesh K.
Customer did not leave a comment.Fernando R.
Customer did not leave a comment.Carol R.
Customer did not leave a comment.Eli Y.
Customer did not leave a comment.Rebecca M.
Customer did not leave a comment.Hussain M.
the running lights did not workStephen M.
Thank you for the free month and I would appreciate any future sales or specialsJose Manuel F. | First Impressions
Great experienceNoe F.
Customer did not leave a comment.Tyrone J.
I highly recommend using a trailer to move your own house items if moving. Half of our stuff was moved by a moving co. The other half they left I moved myself with a uhaul trailer 6x12ft. From LA to Houston. Movers charged 3400. I rented the trailer and after the cost of gas it cost me 1500$ round trip. I should have moved it all myselfPaul K.
Went racing at irwindale dragstrip today and got an auto transport, as always courteous and good service, thank you U-Haul moving & storage (Covina)â€¦..James S.
I no sooner pulled up and a friendly staff member met me and called me by name. He quickly checked the truck for damage and cleanliness and asked if there were any problems with the truck. I let him know the truck ran great and that I did not hit anything and nothing hit me. I barely had time to get my sunglasses and water out of the truck and he said your all done. Great experience.angel M.
Customer did not leave a comment.Narayan A.
Everything was great except the fact that there is no security. While we were moving in, there were some homeless people around the entrance door and our truck.Samuel F. | Online Move In
Thank you for all your help, customer service was excellentSANDRA J.
Customer did not leave a comment.Yongjie N.
Have more staff. 5 customers in line, 2 staff working inside. Nobody outside. Waited 30 minutes to take 5 more to turn in the truck. I've never had that happen and I've rented 4-5 x's a year for 20 years.JEFFREY L.
Customer did not leave a comment.Jose B.
If you need a safe, secure place to store your belongings, U-Haul Covina is the place. I ALWAYS felt safe when I was on the premises. This facility is very well maintained, clean, and well-lit. NEVER had a problem with accessing my unit. NEVER had a problem inside the unit. NEVER had an issue with any of the employees. I HIGHLY RECOMMEND this storage facility.SUSAN H. | Overall Experience
Customer did not leave a comment.REYNALDO M. | Overall Experience
Is important to have the windows clean at all times when you're ready to take on the road Wyndham must be clean all times especially on highways freeways on roadsLorenzo G.
Everything is good.Khun C.
Assure that overall body structure is sound (passenger dorv did not close properly, told agent and they said it would be ok) USB port would not charge, both power sockets were unreliable. Truck out of alignment & pulled to the rightRichard F.
Don't change or fix anythingDavid J.
Customer did not leave a comment.DEANNA W.
3 people Looked VERY hard to find something wrong to charge me extra.Steve G.
Good. Customer service thank you u haulDavid I.
Fix the credit card POS devices. Every time I go to this location they don't work and it makes the line long because the technicians have to type in everyone's credit cards. If you enter your credit card to reserve it on line why can't you use the card on file like at any hotel or airline? Get a modern system please. It's like the 1990's at U-haul.SCOTT G.
Customer did not leave a comment.Christina L.
Thank you to the owner for being awesome and expedite with us. Made the experience very smooth!Luis Rafael R.
We are returning customers. We have been satisfied with all their services. We have used storage facility, Rental trucks and propane refills. We have never had any complaints. Great customer service every time.Carolyn S. | First Impressions
Very inconvenient just before office closes to have to vacate the building while office checked the building. We felt people were attempting to hide in bathroom or other spaces for long periods of time. This caused us to feel unsafe and we chose to stop renting here.Janet J. | Overall Experience
Customer did not leave a comment.Marlene J. | First Impressions
Customer did not leave a comment.Terry B. | First Impressions
I'm not a new customer, I've used Uhaul for about 5 or 6 years; went from a large storage to small. Amy at the Covina location started my storage and is always so helpful.ARDYTHE B. | First Impressions
Customer did not leave a comment.Jessie A. | Overall Experience
The only issue was the AC was not cold enough, & it was difficult at times to stay inside the storage unit too long. The staff was always friendly & helpful.Maria Alberta B. | Overall Experience
Thank you for your patience and for Your friendly attitude.Robert W. | First Impressions
I was very pleased with the customer service also the cleanness of the facilityLorraine O. | Overall Experience
After finishing paper work to rent storeg unit there was a Lock on unit and had to wait for way to long for someone to take lock off and when I received email about rating service the spelling of my first and last name are spelled wrongJessie A. | First Impressions
All staff very helpful and pleasant. Manager Amy went above and beyond to be helpful.Sally Ann B. | First Impressions
Customer did not leave a comment.Daniel Leonard C. | First Impressions
Customer did not leave a comment.Jose A. | First Impressions
ExcellentPedro Avelino R. | First Impressions
Customer did not leave a comment.Ryan Kent B. | Overall Experience
Nice and convenient location.Maria Teresa M. | Overall Experience
Security camera by unit is broken. There’s no camera, but the sign says MAX security. How hope you will be installing / replacing equipment with a working security camera.Cecelia Maria E. | First Impressions
Great customer serviceLorraine O. | First Impressions
Very friendly and helpful staffStephanie S. | First Impressions
Everyone was friendly and extremely helpful. No troubles at all. I would use again if necessary and would recommend to a friendMelina Marlene J. | Overall Experience
Excellent service!! Special thanks to Carlos Fuentes for helping me find the right hitch for my car! I used the online check out for my storage unit and it was also a quick and easy process thanks to the Manager. I know moving can be stressful under LA heat - but U-haul employees show patience and respect. Thanks again!Karla Adriana P. | Overall Experience
Customer did not leave a comment.Alaine T. | First Impressions
Would recommend the facility and use them again.Tiffanie M. | Overall Experience
The workers are very rudeLanice M. | First Impressions
Customer did not leave a comment.Maria S. | First Impressions
Customer did not leave a comment.Joaquin R. | Overall Experience
Everything fine until I emptied my units. I had 2 units, almost $300 a month total, rent due on the 4th. I moved out of California, unfortunately June 4th only dat movers could come, was charged full rent till July 4th, including insurance on empty units, as soon as units empty they put ready to rent tags on, my daughter went to office to demand those be removed, she replaced my locks on and had to go back on June 27th to surrender units. Why the double dipping? Why insurance on empty units?? I never had problems before this, but will never use U-Haul again, no matter what. I have had a total of 5 units throughout the years, but never again!!!!Rowlanda Lee P. | Overall Experience
The storage Only being open 7-7 hampered my schedule. Unit 1005 was unlit and offset so even the hallway light didn’t get into the back of unit. PS I hate all of the surveys companies are sending these days. Be secure in your work.Andrew Lee R. | Overall Experience
1. The AC on 2d floor did not appear to be working on 6/5/2021. 2. Too many cars were parked in the docking area. Uhaul trucks need access w/o having to wait. Regular customers should be instructed parking in dock is only for loading & unloading Uhaul trucks! There was plenty of parking in nearby lot. Perhaps a security guard present could fix this issue.Maria Alberta B. | First Impressions
Your facility is very nice but it took way way way too long to check in. I had booked everything online, and everything was set, yet it still took well over 30 minutes to check in. You were all very nice but that was too long.simon s. | First Impressions
Everything was greatAndrew Lee R. | First Impressions
Was very pleased with the service staff.Charles Fearn T. | First Impressions
Good rates, safe facility and well maintained. Would use again in the future if I needed to!Jennifer Jessica G. | Overall Experience
I find U-Haul to be excellent in their service & products. They now offer storage that is affordable and convenient to rent they make it easy to maintain payments on my computer or my phone thank you again U-Haul.CECILIA M. | First Impressions
On a previous purchase I received a free storage offer for 1 month free. I tried three different facilities to grant me the promotion yet was denied the free month saying it was a year over but this place mentioned it expired after 2 years and there was still opportunity to use this promo. The customer care was professional and informative.Brenda Alicia R. | First Impressions
When I was looking to upgrade my unit, Amy was very helpful. She tried very hard to find me a bigger unit. Unfortunately, the location she found for me was just a little too far. But I very much appreciated her efforts. She was awesome!! Every crew that I talked to was very friendly and helpful. Thank you very much for all their help!!Pia Marie Q J. | Overall Experience
Customer did not leave a comment.Erick F. | First Impressions
Excellent serviceFE QUILANTIP S. | Overall Experience
Very clean facility. Good access hours. Helpful u-haul crew.Sally B. | Overall Experience
Customer did not leave a comment.Oscar V. | First Impressions
I needed a bigger unit however they didn’t have any available so that’s not really anyone fault then I asked to rent a second unit and the gentlemen accused me that there weren’t any. That was disappointing since I was there as an occupant move out even if it had to be cleaned I would have waited I still need a larger storageMARGARITA S. | First Impressions
Everyone was nice and helpful. Will recommendLinda M. | First Impressions
U haul has always been the utmost in friendly helpful an above all making you feel like it’s your second hone when you have your storage thank you Amy an staff at the Covina storage an city of industry daphne SciarraDaphne Renae S. | Overall Experience
Over all a “so so” experience. I’m not happy with the fact I was prorated on my month when I signed up but when I checked out in the middle of the month I was told no prorated month! So you take money for a half month, but you don’t return money if you leave early?! That’s wrong. I was told you pay for a whole month should’ve stayed for a whole month! Several times while on auto pay my billing was subject to a penalty for being late! A mistake by management. I had to take time out of my day to go and request they fix their mistake. And again No sorry here’s a little discount on the next month. The homeless situation is also a downside. Adjacent parking lot is filthy and homeless are roaming and asking for handouts.John C. | Overall Experience
If not need would still be there but the Family changed their mind. I believe it was Ceaser was the one who singed me up. Need keep good quality associates these days they are hard to find. I have known U-Haul for better part of 50yrs back when I was a kid now in Feb I be 57 just hope my Glioblastoma Cancer allows me to see it but very much dought it.William Earl A. | Overall Experience
I moved to a larger unit I did not move out, and as for the lighting NO !!!!! its not lit up well at all especially on the south side of the building parking and entrance areaTracy Lynn C. | Overall Experience
Customer did not leave a comment.Ramona Lillian M. | First Impressions
It was clean and convenientRowena L. | Overall Experience
Keep up the good Customer service.Omolola O. | First Impressions
Clean . Feel safe when I goteresa g. | First Impressions
Customer did not leave a comment.ireneo r. | Overall Experience
Ceaser was really friendly and helpfulWilliam Earl A. | First Impressions
I found the staff to be rude and unhelpful. Stoodin line with other customers with a counter person doing an activity, not a we will get with you in a minute, someone will help soon, nothing. Ignoring the customers without a word. I will never use Uhaul again. .scott s. | Overall Experience
Customer did not leave a comment.Jose Manuel G. | Overall Experience
Customer did not leave a comment.Ruben C. | First Impressions
The workers are not at all helpful.Sabrina H. | Overall Experience
Definitely coming back if I ever need it. Happy customer.Rodolfo Antonio Y. | Overall Experience
Customer did not leave a comment.WILLIAM M. | Overall Experience
Customer did not leave a comment.RENATO G. | Overall Experience
Amy is the rudest person I've ever come in the business world and I've been in the business world for 45 years. She's hateful on the phone, she accuses people of things before she has the facts. And Iplan on following through with corporate office first and then perhaps maybe legal actions. I have a message on my phone and the way Amy talk to me and the message she left never in my 59 years on earth have I ever meant talk to her treated the way she talked and treated me. You have a couple good employees at the Covina U-Haul such as Inaz and they assistant manager which I believe his name is Carson gave me outstanding customer service today Saturday April 25th 2020Cynthia H. | Overall Experience
Awesome customer serviceEnrique R. | First Impressions
Customer did not leave a comment.JAMES JAY S. | Overall Experience
Customer did not leave a comment.Richard W. | First Impressions
Thank you guys and ladies! For the great work you do there. Really appreciate it.Ray Jr M. | Overall Experience
Customer did not leave a comment.Salma L. | First Impressions
Amy was very friendly and helpful when I reserved my 2 storage units. Everyone else I dealt with seemed like it was a nuisance to help me. I asked if I could pay a fee to dispose of a small nightstand. I was told the manager had to look at it on a cart so I walked back, pulled it out of the unit, and put it on a cart, and walked back to the office where I was told that they do not dispose of furniture. When I cleaned out my storage units, I still had 27 days left that I had paid for. I thought they should refund the money for the days not used, but they didn't.Barbara Jeanne W. | Overall Experience
Customer did not leave a comment.NADINE HOLLAND J. | Overall Experience
Very Happy with everybody at the property. I also returned my one way rental and those guys were great !Matthew John F. | First Impressions
The facility is very clean and well-maintained. Online check-out was easy and convenient!Ray R. | Overall Experience
Price a little higher than competitors.BETH JEAN B. | Overall Experience
The service was helpful and informative. I am very pleased with the experience.Meredith Leigh J. | First Impressions
Starting out with U-Haul in reading a truck was a complete nightmare. If it wasn't for Inez that place would fall apart and it does when she isn't there.Thank you Inez for EVERYTHING!!!!!Cynthia H. | Overall Experience
My experience at Uhaul of Covina has been so great. I can not complain. I thank Inez and Amy for all the help and such great customer service from them and the rest of the team.Astrid L. | Overall Experience
Super professional, very helpful, awesome people Can't ask for more !!!Marco M. | First Impressions
I’ve rented on and off at the facility for years. The facility is safe they have roaming camera views and the employees are very friendly. Rental could be lower for smallest storage compared to othersSUSAN B. | Overall Experience
I enjoy doing business with you guys your the Best. Thank you for having us.Roger G. | Overall Experience
Very Good serviceIsaac W. | Overall Experience
Signing-up was a breeze. There was no waiting time. Facility was very clean inside, fully-equipped, and there was even a drinking water fountain for those thirsty movers!Ray R. | First Impressions
Stupid staff will lock storage after 8 days of no payment ...instead of 27 days as stated on contract ...Came by to pick up a jacket , it was locked in 7th day ... staff would act stupid n say idkAnthony H. | Overall Experience
PerfectIsaac W. | First Impressions
great servicesvanessa l. | Overall Experience
The nicest storage unit I have ever rented!agenta y. | Overall Experience
Great service, friendly peopleMARIA T R. | Overall Experience
Great serviceMARIA T R. | Overall Experience
Stayed here 4 years and only had one incident. Best storage facility I’ve used and I’ve used a lot!RODOLFO F. | Overall Experience
ThanksMONIQUE L. | Overall Experience
Staff was friendly and very helpful! Amy was great and super helpful. Stacy was awesome in getting my paperwork adjusted correctly and hooking up the auto trailer for my car.Dora Y H. | Overall Experience
The facilities always seem to be clean & well maintainedRICHARD M. | Overall Experience
The storage unit was just a have too situation for a couple of weeks during my moving transition... Met my needs...JOSEPH M. | Overall Experience
Always very clean and the staff was very helpful and polite, very professional thank youJerry T. | Overall Experience
Easy breezy. Great service!Serena C. | Reservation
Overall, very good experience with U-Haul. Everything went as planned, and I did not have any issues.Roman L. | Overall Experience
the only issue is that the latches where the locks go are a little flimsy, all in all, it was a good secure experience with my.property and price!!!Rodney P. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!