Customer Reviews for U-Haul Moving & Storage of Crosstown

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Crosstown

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William H. on

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Customer did not leave a comment.

Raul R. on

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Employee was very rude when I returned the truck. He accused me of stealing a rental dolly even though i showed him my receipt that i bought a dolly instead of renting one.

Leonardo C. on

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Not one complaint from me, very professional thanks

Eva A. on

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Jose Raul A. on

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Very nice!

ERIC V. on

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Ludivina B. on

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Get a little more info over the phone before we pickup so we can get going faster. But overall you guys are awesome!

Paul B. on

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Pretty upset that Uhaul said using this trailer would fit my Maserati, when the front of three trailer tears up any low riding vehicle in ther front.

BRETT L. on

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The agent wanted a second number to confirm that I was who I said I was... as I stood in the rental office. My previously confirmed express rental was cancel because of a wrong number. all very frustrating.

Donna B. on

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Tyesha F. on

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although they were short of staff , rhe one guy that was there was very fast and helpful and made the process easier

Sandra V. on

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WILLIAM W. on

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I returned the trailer a day early, and got charged $20, plus the day charges for the next day. why return it early, if I pay for the non-used day, and a $20 charge also. (which is higher than the day rate)

Gilbert G. on

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ludivina B. on

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All is good

Stephanie T. on

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Julio P. on

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eloy g. on

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Had mice in my stuff, said it was temperature controlled and was not, nice got into and chewed up stuff that is very old and purchased in the country Jorden, put a claim in and have yet to hear anythi

Miguel E. on

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Continue your staff's professionalism demeanor.

Stephanie L. on

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No comment

Diane H. on

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Don or Kendi T. on

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Only one lady behind the desk was friendly. Both men I worked with one month seemed to have chips on their shoulders. Assistant Mgr. Mike was flat out rude when we moved in one month ago.

DENISE D. on

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Becky R. on

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Bobby S. on

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be more friendly

THOMAS M. on

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Luis B. on

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Daniel and all the staoff at the So. Port location are excellent customer service reps.

Steve B. on

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This is the only location that has to call around to my friends and associates to make sure I actually exist .... I've been a registered user of Uhaul more than 10 years ..... if you use this location, be ready to feel like an unwanted customer

Arleth M. on

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The young man that rent me the truck was very helpful and answer all my questions. He was awesome! Great customer service! I definitely recommend this location to my relatives and friends.

Yolanda H. on

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Great customer service, although I think you should have someone explain on how to do the verification of the equipment when you pick it up.

Berta M. on

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Henry L. on

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Rudy R. on

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Anthony C. on

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William W. on

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The team member that helped me was Pamela Hosking. She was super nice, explained all aspects of using the trailer. She was the one who helped me connect the trailer, and gave me instructions on the return. She is a super employee, and no, I did not know her prior to this rental. The Crosstown location is lucky to have her taking care of customers.

raymond S. on

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Rachel F. on

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federico H. on

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Don or Kendi T. on

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Assistant Mgr Mike gave me a hard time about turning in the trailer 90 minutes late despite electrical issues the night B4 and not calling roadside assistance. Had to involve mgr. to avoid a late fee.

Maria B. on

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Failed to have access to ubox when scheduled. Worse part was the manager and 2 employees. They were very rude ! The only one who was genuinely apologetic and helpful was the assistant manager.

CRISTAL DAWN B. on

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My large unit did not have any lights and there was Rat feces on all my stuff. I mentioned to staff and their response was “take pictures and show to your insurance”

Monica E. on

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Contrary to some reviews Danny and his staff were extremely helpful through our move. We rented a truck and storage unit while we remodel our business hassle free. Thx for your service.

gary h. on

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So far so good.

Ethan W. on

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I had told the GENERAL MANAGER I was moving my stuff out, he told me ok and everything was taken care of. Now I’m getting calls and emails saying in past due when we haven’t been there in a month!

tyesha f. on

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staff very friendly and helpful was able to get a smaller size storage with bo problem

angela K. on

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Cecelia M. on

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Unit smelled a little bad but otherwise was clean

sanjuanita t. on

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. Great customer services , very friendly staff .

rosanne r. on

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Lots of mice and roaches. Staff was always friendly and helpful but my furniture had chew marks. I had rat or mice droppings on all my stuff. My mattresses were torn apart by the mice. Ruined items.

veronica g. on

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Down to earth staff

Jennifer G. on

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No comment, speachless!

Jamie L. on

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Employees are busy & hard working this company should be paying top notch for the help their CSR’s give. The manager is not afraid to get his hands dirty and goes above & beyond to assist customers.

randal b. on

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Asked to speak to a manger twice. Once I was ignored and lied to about a note being made what I wanted to ask about. And the second time even though a note was made in my file the manager ignored me

Michael C. on

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the experience of using ubox was a great convenience.. wish the pickup and drop off was smoother.. didn't seem to have enough people available..

mitch m. on

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Mice ravaged through our unit and shredded anything paper and built nests in our linens. Glad to be out of there. People were friendly.

Joseph T Z. on

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Need to address the problem with mice.

Robert O. on

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My storage unit had rat feces on my sofa, so I threw my couch away.

Fred K. on

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Thank You!

toni w. on

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Great customer service