Customer Reviews for U-Haul Moving & Storage of Crosstown

Rating:

4.0

The truck smelled badly of cigarettes. I couldn't run the a/c because of it. The appliance dolly that I reserved wasn't there. Mr. Villarreal tried to call other locations without success. Not having it made our move much more difficult. What was the point of reserving it??

Rating:

2.0

The location/staff were great. The problem is that U-haul wouldn't let me drop it off at a convenient location in Corpus Christi? Why did it have to be THIS location, that's far away from where I live, rather than the location that is walking distance from where I live? Both are in Corpus Christi, yet U-haul made me go to the far one, where I had to arrange for somebody else to come get me and inconvenience another person. I called your 800 number, talked about it to the person there, but he said he's not authorized to let me change (why not?), then transferred me to another dept. where you sit on hold for 30 minutes waiting for a person. Why is this so complicated? It should be simple to turn the truck in at the same city, regardless of which location.

Rating:

5.0

Great customer service, will use again when needed.

Rating:

5.0

I've done business at this place for years and they're always on point.

Rating:

5.0

Have different sizes of bubble wrap on hand at all times.

Rating:

4.0

Clean the inside of the cab and doors and cup holders of spilt liquids/drinks...

Rating:

3.0

The uhaul was filthy. I recommend cleaning each uhaul before the next customer receives it. I also think a short tutorial could help those who have never driven a vehicle this size. The brakes also need to be checked.

Rating:

3.0

I Didn't understand the difference between a uhaul and ubox employee. The second I walked in the door, I was told I couldn't be helped since they worked for ubox. Waited and finally Samantha came to help. She was helpful and tolerated my attitude (I was annoyed at the ubox thing) I also don't understand the purpose of providing an off site contact number or the picture taken by the license plate of the vehicle… overall satisfaction was a 8ish out of 10. Van worked out great, very clean and the gentleman who checked the van in was polite and very helpful.

Rating:

5.0

The temple should greet the customer, and smile.and say thank you

Rating:

5.0

The truck had no insulation. The floor boars were super hot and no suspension on the truck at all. You felt every bump.

Rating:

4.0

Well the ac in truck DC1808X worked a third of the time i eqs in it. I had to drive 80 of my 100 mile trip with the window down! Not acceptable.

Rating:

5.0

I rented a pickup truck. It was very dirty on the outside, interior was clean. 'Change Oil Light' was on. The truck performed flawlessly and was a very nice ride. The sales/service staff at this location was 100% TOP NOTCH!

Rating:

5.0

Employees and facilities were great

Rating:

2.0

I did not remove any of the items that was left in the truck I did not want to touch the mask or clean any thing in the truck

Rating:

1.0

Fire the entire traffic control staff and hire more competent people!

Rating:

5.0

The Uhaul truck had a check engine light on, the brakes accelerated the truck when applied, and the steering wheel wasn't aligned. I was told by the rep “don't worry it's fine.” Without any proof

Rating:

5.0

Good

Rating:

5.0

All good Pleasant lady who assisted me.

Rating:

5.0

Quick and excellent service

Rating:

1.0

Both employees I interacted with were very rude and acted like it was an imposition on them to help me.

Rating:

4.0

No discounts to AAA customers

Rating:

3.0

Customer service was awesome....friendly kind service with a smile...truck we asked for was not available but yet we got a bigger truck for same price...

Rating:

5.0

Everything went smoothly, workers were friendly and professional.

Rating:

5.0

Easy, fast, efficient

Rating:

5.0

When I first did the pick up the dolly was not in the truck and drop off nobody was inside store had to wait for a while

Rating:

5.0

Everything was good with the process and equipment

Rating:

3.0

This location is across the street from the low income housing. Because of this every time I use this they want multiple references even though I am a good U-Haul customer. Also every time that I use the 24/7 mobile app I have to go inside and deal with the employees that are in no rush to help you. Yesterday the app didn't work correctly and the employee charged me prior to my rental when the app said I could pay when I was completed. Then he gave me some bs story why it was more expensive. I probably won't ever use this location again if I can help it.

Rating:

4.0

Why is there not a jack device on the front of these trailers? Seems like a risk in having to pick them up to hook up to a vehicle.

Rating:

5.0

🙂

Rating:

5.0

I only have one request. The store is too quite need some music to listen to while waiting in line. Thank you

Rating:

5.0

Everything was great. Awesome customer service!

Rating:

5.0

Very professional

Rating:

3.0

Was a little slow

Rating:

5.0

Cant say nothing bad about the customer service i receive. Was very informational.

Rating:

4.0

Everything good

Rating:

5.0

The staff was excellent and very helpful at all times

Rating:

1.0

Very disappointed, My belongings were stolen twice!!!! There was garbage all over the parking lot. There were bugs inside facility.

Rating:

3.0

Keep the location I wanted as pick up. You could have arranged to take the truck to where I wanted it. Customer first???

Rating:

5.0

There is nothing that I can think of at this moment to improve the customer service experience.

Rating:

4.0

I really needed a 10' truck but had to settle for a 15' because they didn't have a 10' at this location. There were no dollies of any kind at this facility. When I went to drop it off, I tried to use the mobile app for returns and it wouldn't work. Luckily 2 employees were dropping off some kind of flatbed, so they took the keys and my papers and said they would handle it in the morning.

Rating:

5.0

Clean and ready

Rating:

5.0

I had a very poor experience at the 4717 SPID location. Sam took my initial call for the reservation. When I got to the store he was rude and unattentive, then advised me that my van was rented out. He told me I had to go the Port location to pick one up there. I told him that he could have given me a courtesy call to let me know that. He smiled and said that's just the way it is. When I attempted to return the van to the SPID location which I thought I could. Another young man said I couldn't do that. I asked him if he was sure about that and he said he wasn't sure. He went to the office and then came back to me and asked me if it would be okay for them to charge me twice for dropping it off there. He also smiled. I eventually and I was steaming by now. Fortunately the people at the Port St. address were nothing but pleasant thru the whole process from the beginning. I would refer people to the Port St. location. I would however fire people from the SPID location as they do not represent U- Haul in a positive way.

Rating:

1.0

Over charge!!!!!!!! Please check your mileage prior to leaving!! I ain't trying to pay someone else's bill. Worst experience ever have spent multiple hours trying to correct Uhaul mistake of an overcharge of 700.00 that was already charged to my account for usage of only 40 mile as total!

Rating:

5.0

We were taken care of! The employee (I think his name is Martin--long, black hair) was quite helpful in helping us select a unit. He was friendly and patient. Great customer service!

Rating:

5.0

Crosstown location was great, but my trouble was an inconvenience of my original pickup location on SPID. My pickup time was 9am and I received a call from uhaul stating that my location had to be changed due to the trailer not being returned from the previous renter. Not that big of a deal just a small inconvenience because the Crosstown location is further away.

Rating:

2.0

The person who helped me out when I first got there was very rude.

Rating:

1.0

effectively

Rating:

2.0

Two tires went flat one on the trailer I rented and one on the actual truck luckily we found it out after we reached the place we drove to but the fact two tires went flat within two days of driving is obscene

Rating:

4.0

All around good service

Rating:

5.0

Box delivered on time, clean and sturdy. Picked up as promised, great service Arrived at destination earlier than promised, and upon a simple call to dealer, delivered ahead of schedule. Cannot praise this team enough. Will definitely use again. A radically different experience as a recent one with P...DS!!!

Rating:

5.0

Thank you for several years of service.

Rating:

3.0

Clean place nice people

Rating:

5.0

Thank you for everything!

Rating:

3.0

It would be great to have moving hours to drop off or pick up things from storage at least until 10 pm People work you no don’t have time before 7.00 pm when you are closed by 7.00 pm . For climate control inside …

Rating:

1.0

Despite damages to my vehicle on transport due to poor/no instruction, and the lack of mattress bag(seriously?) I would have possibly returned to UHAUL, but thanks to Samantha Fernandez at Crosstown on S Port Ave, never again. The next 3 years when i move cross country annually, and throughout my military career Ill be going with absolutely anyone who is not UHAUL, and steer anyone I know away as well. The night before move-out I was burglarized, in which the thieves got access to all my keys, including my house keys, leaving me with only one vehicle and one house key. After calling twice and emailing separately and explaining this, as well as offering to provide case # and details, I received what I can only describe as the worst customer service I have ever experienced as this site manager insisted on telling me too bad, so sad, not my problem, pay me, extorting me for additional months rent. I explained that I would allow the lock to be removed or the items to be thrown out, as their value was lower than that months rent, nope, get a locksmith, Uhauls lock is not uhauls responsibility per Ms Fernandez. Fine, just seize the unit. “Thatll be an additional charge”, ok then since you wont do what I know your people are capable of, Ill do it myself “Well I cant give you access until you pay us.” Oh you mean pay the ransom for my now stolen property? Sure, Ill play your game. I had to purchase bolt cutters ($20) and a propane torch ($30) to remove my lock from the unit valued at less than the cost of these tools and avoid future “rent” payments, as well as additional applied late penalties for this highway robber very helpful guys, so incredibly classy. So now with access to my own property, I sought buyers for the property I now could not afford to keep, and what happens in this time? Someone locks my unit again with a company lock because “we cant allow unsecured items” in an enclosed facility, give me a break. Eventually I removed each of these items, but in the end, I’d rather have left my belongings on the side of the road than to ever deal with crosstown uhaul again, after all, it would have been more economical, less headaches, and I would have saved myself probably 10-12 trips and as many hours negotiating this dumpster fire.

Rating:

5.0

The representatives at the U-Haul storage were very friendly and helpful. Very kind and very well trained.

Rating:

5.0

I have been with this UHAUL for over five years so I can honestly say they are worth using. I remember in the beginning having one or two minor issues such as I lost my key card or my payment didn't go through; and the manager John Medrano always helped me square things right away. I really appreciate all my questions being honestly answered even if it wasn't what I wanted to hear, because the staff remained kind and professional. I just moved out and excited to say all my expensive furniture remained intact and clean, just like the day I left them in storage, five years ago. Thank you UHAUL! I will definitely recommend and use your company again if needed!!

Rating:

3.0

I would have rated you poorly other than the exceptional employees you have working there. The units themselves are roach and rat infested! It was the most disgusting thing I’ve ever encountered. It wasn’t just one or two it was an infestation! That I brought home! Ridiculous!!!

Rating:

5.0

Very friendly staff and very helpful.

Rating:

5.0

Daniel is very helpful

Rating:

1.0

Every employee fight with customer. They a real giving hard time. I reserve a $80 storage unit and was forced to pay about $139. The climate control was very warm it ruined my items. I requested to order a truck to move out from you guys. They wouldn’t help and hung up. This was daytime black man and black lady. Also same issue with Hispanic daytime man and woman. They do not help the customer at all. I want a refund.

Rating:

5.0

Excellent experience

Rating:

5.0

The staff were all very professional and answered all my questions. Everyone was well informed.

Rating:

5.0

Staff was very friendly and very helpful, also very prompt and well knowledged about the company and its policies

Rating:

5.0

Perfect

Rating:

5.0

The staff were excellent!

Rating:

5.0

Alex was most helpful!

Rating:

5.0

Ty for everything and support and taking great care of my things and I hope whoever receive the benefits of my stuff I buoys them as well ty once again

Rating:

1.0

Ive had an outstanding issue that i have been calling on for over a year this issue is from 2018. And i am fed up with dani and his corpus Christi south port uhaul establishment. No one has handled my issue of an out standing balance feom a unit covered in rat poop.

Rating:

5.0

Vey happy with services Staff very friendly and knowledgeable

Rating:

5.0

Employee was excellent! He offered best services . And he didn’t give me any hassles . I was disappointed in Regional office personal. Rude and uncooperative.

Rating:

5.0

The staff has been more than helpful. I miscalculated the size of the storage needed. And the staff quickly moved me into a bigger storage room. With no hassle I can't thank them enough. I've had a great experience with this U-Haul storage facility.

Rating:

5.0

Very Nice staff and very Helpful . Easy move in move out experience!

Rating:

5.0

Thank you was great service great customer service Bug and Rat safe Thank goodness

Rating:

2.0

Cancelling was more complicated than I should have been. The storage area was clean but NOT well maintained. Upstairs lockers have oversized steps to get to them and no lift access.

Rating:

1.0

I had a reservation for a climate control 10x15 at the SPID location however after packing my entire house in Houston and driving 4 hours I am told at the SPID location that they don’t have any available. They referred me to their Port location so after arriving there we are given 2 storage options neither are climate controlled which is specifically what I needed. The 2 options included one that still had a mattress and other miscellaneous stuff from the previous tenant or one with Big holes in the walls and grease and dirt all over the floor. So all of mine and my families possessions are now stored in a 10x15 non climate controlled storage rooms with holes in the wall which can be accessed by the room next door but at that point I don’t have an option because they tell me I still have to get the truck back to SPID by 3pm and I was out of time. I appreciate being left stranded with no where to put my stuff because y’all messed up the reservation and the extreme lack of caring from your staff. I spent over $500 renting a truck from Uhaul which I have done several times in the past but this will be the last time I ever use U-Haul for truck or storage and I am going to make sure I tell every family member and friend exactly how my experience went And show them the pictures I took of my storage unit so they know what to expect if they ever have the need for storage or truck rental. Thank you for the worst experience possible.

Rating:

2.0

The staff acted like I was bothering them when I informed them that my card would not open the door. The clerk rolled his eyes and said, “Well I guess I’ll have to go let you in”. Very rude.

Rating:

4.0

Yall need elevators

Rating:

5.0

PLEASE PLEASE PLEASE get vehicles with cruise control. Even semi trucks have cruise control.

Rating:

4.0

Everything was great as in service but the only problem was that there was little nails scattered around the storage units. We picked as many as we could. However I still got a nail in one of my tires.

Rating:

5.0

Jeremiah did a great job in assisting me.

Rating:

1.0

When I came back to retrieve all my belongings out of my inside climate controlled unit the floor and most of my belongings were covered in rat poop. Was told by two different managers that there is nothing they can do because I didn’t purchase the extra coverage for the unit. I understood in the event of a fire, burglary, flood or something like that my stuff would not be covered. But I didn’t think that included basic housekeeping and pest control. Unbelievable, will never use again.

Rating:

5.0

Jeremiah the manager, is extremely helpful, knowledgeable and 100 percent committed to fantastic customer service. He deserve a raise and needs to be prom~outed to a general manager executive type position. Thank you, glenn wekony.

Rating:

5.0

Great place.

Rating:

5.0

Everyone and everything was awesome. I've rented there before and will rent at a further date if needed. Also will recommend to everyone I know. Thanks to Danny Medrano and his staff

Rating:

4.0

I wish this building had elevators to help those who move in on the second floor.

Rating:

5.0

Not one complaint from me, very professional thanks

Rating:

1.0

Had mice in my stuff, said it was temperature controlled and was not, nice got into and chewed up stuff that is very old and purchased in the country Jorden, put a claim in and have yet to hear anythi

Rating:

2.0

Only one lady behind the desk was friendly. Both men I worked with one month seemed to have chips on their shoulders. Assistant Mgr. Mike was flat out rude when we moved in one month ago.

Rating:

5.0

Daniel and all the staoff at the So. Port location are excellent customer service reps.

Rating:

3.0

Assistant Mgr Mike gave me a hard time about turning in the trailer 90 minutes late despite electrical issues the night B4 and not calling roadside assistance. Had to involve mgr. to avoid a late fee.

Rating:

1.0

Failed to have access to ubox when scheduled. Worse part was the manager and 2 employees. They were very rude ! The only one who was genuinely apologetic and helpful was the assistant manager.

Rating:

2.0

My large unit did not have any lights and there was Rat feces on all my stuff. I mentioned to staff and their response was “take pictures and show to your insurance”

Rating:

5.0

Contrary to some reviews Danny and his staff were extremely helpful through our move. We rented a truck and storage unit while we remodel our business hassle free. Thx for your service.

Rating:

5.0

So far so good.

Rating:

2.0

I had told the GENERAL MANAGER I was moving my stuff out, he told me ok and everything was taken care of. Now I’m getting calls and emails saying in past due when we haven’t been there in a month!

Rating:

5.0

staff very friendly and helpful was able to get a smaller size storage with bo problem

Rating:

4.0

.

Rating:

3.0

Unit smelled a little bad but otherwise was clean

Rating:

5.0

. Great customer services , very friendly staff .

Rating:

1.0

Lots of mice and roaches. Staff was always friendly and helpful but my furniture had chew marks. I had rat or mice droppings on all my stuff. My mattresses were torn apart by the mice. Ruined items.

Rating:

5.0

Down to earth staff

Rating:

1.0

No comment, speachless!

Rating:

5.0