Customer Reviews for U-Haul Moving & Storage of Crosstown

Rating:

3.0

Be more specific about rental times on equipment I got charged an extra day for being late

Rating:

5.0

Nate the young man that attended me was very courteous and well trained. Was a pleasure to do business with.

Rating:

5.0

Buen servicio y buen vehículo el personal muy amable

Rating:

4.0

Great service.

Rating:

5.0

Awesome job y'all thank you see you next time!

Rating:

5.0

Very good service, and very nice and helpful staff.

Rating:

5.0

Honestly it was a easy & fast transaction, friendly staff and as far my rental equipment, 5x8 cargo trailer, no issues, trailer pulled perfectly. Would definitely do business again.

Rating:

5.0

Fast, easy rental pick up. Thank you!

Rating:

3.0

The scheduling at this location needs to be revisited. i scheduled 8 boxes and expected delivery on day 1. The boxes could not be delivered on day 1, because the labor scheduled was insufficient to deal with the workflow. This appears to be a gap with the reservation/order versus what local capabilities are. This led to an unacceptable delay, which luckily the local staff was able to work through, but at a significant cost. The resulting delays turned a single day operation into a 3 day operation. This impacted travel plans and stressed out everyone involved. This is not how my previous ubox moves were handled, so the problem must be related to this location and ordering details. I strongly suggest that the protocol of one trailer at a time be revised, or that the order acceptance select a mover that can meet expectations. The phone order handlers must understand the limitations of the site as well as the moving companies so that when contracts are signed they can be honored as intended. Uhaul is still the best option for moves, but I cannot definitively recommend the solution as i have in the past. Fix this and repair your reputation.

Rating:

5.0

It’s has been a great experience and I will always use them. They should create a points system for the amount of time you are a resident there. So the next time it’s a lower fee or a discount for returning customers since the amount of time spent faithfully.

Rating:

4.0

Si muy buen servicio

Rating:

5.0

Best of the best

Rating:

4.0

When I dropped off the trailer they said I was good to go so I believed them. I thought they would check in the trailer but 10 days later I get a bill saying the trailer was delivered 6 days late and delivered to the wrong location so I was getting billed again for over 300 dollars because someone didn’t check in the trailer when I returned it. So what you can do is check in the equipment as it is turned in a give a receipt for it.

Rating:

3.0

The trailer was dirty like someone was hauling dirty the customer service was excellent

Rating:

5.0

Employees were polite and helpful.

Rating:

1.0

Had the worst experience shut it down . They will charge u for their mistakes and add made up charges . I do not recommend them go with moving company

Rating:

5.0

Fast service, polite employees

Rating:

4.0

The straps for the vehicle trailer, kept coming off, every hour, for the first day of driving. We believe, they were too dirty, greasy and worn and would keep loosening and falling off, from the condition, heat and humidity, in our opinion. Thank God for the safety chains. Later in the evening, we were finally able to figure a way, to keep them secure, partially due to how we used them (doubling up the straps) and partially due to the lower temperatures and less humidity (in our opinion, the main reason). Everything else was excellent, truck, equipment and trailer wise. The people at the pick-up site were very courteous and helpful. They deserve credit.

Rating:

2.0

Extremely slow service. Nobody behind the counter was in any hurry at all to help anyone. Why reserve a trailer if you still have to wait 30 minutes at the counter? The trailer I reserved was not what I was given. Instead of the large full ramp it had a very small 4' drop gate that was just barely big enough to drive the ATV through. We had to use a separate ramp because a drop gate is not a ramp.

Rating:

4.0

The process of picking the trailer up was easy. The equipment was in very good condition, it was clean and smelled like air freshener. The employees were knowledgeable, helpful, friendly and polite. For all of those things I will give FIVE STARS. My only complaint was that the bathroom was very dirty. I was at the pick-up location early in the morning so I could tell the bathroom had not been cleaned that day or probably not even the day before. For the bathroom I would give a rating of only TWO STARS.

Rating:

5.0

The guy at the counter was super awesome

Rating:

5.0

I don’t know of anything that could be improved.

Rating:

5.0

There was no light inside my unit. The hallway was well lit but not the unit.

Rating:

1.0

I declined coverage and yet I was charged 15$. Not ok

Rating:

5.0

Excellent Services on our long distance move! Thank you UHaul for your continued support throughout our journey. It made all the difference moving one pod a time in our driveway!

Rating:

1.0

U-Haul changed the length of my truck and never informed me. They also changed the location, so I had to drive 45 miles to get the wrong truck. My husband and I called customer service and the person was very rude and hung up on us. This made our 10 hour move to Dallas much more stressful. Very disappointed.

Rating:

1.0

Equipment was smoking and the facility would not want to exchange it

Rating:

5.0

Best of the best

Rating:

1.0

I was told my vehicle would fit on this trailer. I expressed concern about it not fitting and was told if it did not fit, I would be issued a refund. When I returned the trailer, I was told that there were no refunds. Do not mislead customers

Rating:

5.0

Online check in was so easy to use and didn’t waste much time

Rating:

5.0

Very nice ppl

Rating:

5.0

The sales woman was very helpful. She had difficulties with the first trailer, and tried a different one and was sooo helpful!!!

Rating:

1.0

used way less of the estimated mileage put more gas than there was available and still I owed them. tell me how that is. I've used uhaul before but wouldn't recommend this location period you've been warned

Rating:

5.0

Quickly greeted by a friendly associate who was efficient and asked if I needed anything else

Rating:

5.0

Very good experience. Had just what I needed.

Rating:

3.0

Parking was a hassle. Our truck was in rough shape, cracked windshield which wasn't marked on inspection and the truck bed was dirty. Luckily staff discounted our rental due to it being dirty and noted the crack, but it just shows these trucks need to seriously be serviced. It seemed they had two people on staff and were busy so a third person could have helped outside as most trucks were clogged up in the return bay. Staff were friendly and professional, though. I won't return to this location purely on building location alone. Parking and navigating the lot was a nightmare.

Rating:

5.0

Awesome experience, highly recommend using U-Haul pods when moving.

Rating:

4.0

Courteous, professional staff.

Rating:

1.0

Big rat problem

Rating:

5.0

U-Haul made our moving experience real smooth, on both ends. Spot-on communication at every step of the way. We appreciated crisp clarity on charges: what we are paying for and when. Very different from some other companies who just give you a number and go figure or try to negotiate. Thank you!

Rating:

5.0

Easy drop off process.

Rating:

5.0

Brought in the rental trailer unhooked, & that was it, fast & friendly.

Rating:

1.0

Everyone I spoke with was friendly but not very helpful. The whole experience was terrible really and I will never use or recommend Uhaul again. In addition one of the movers we used from moving help was terrible and even threatened me when I left them a bad review. We had alot of damaged stuff and none of it was covered despite all the various insurances I purchased. Every customer service interaction I had ended in frustration and lack of resolution. The only good thing about my experience is that it is over.

Rating:

5.0

Great place and excellent staff

Rating:

5.0

Consistent location. My favorite.

Rating:

4.0

Didn't have our truck but had an equivalent. It worked out but it seems like we can never get the pickup truck and that's all we need. The other cost more in gas and is just way too big for our needs . Glad to have the job done but it cost way more than was planned.

Rating:

5.0

Staff was amazing. Thanks for all your help!

Rating:

3.0

To start with, was suppose to have been picked up at a different location. Then when we found where our truck was it took over an hour to be helped due to line and short of staff. So close to 2 hours to leave with the truck and overall 3 hours behind for the day

Rating:

5.0

Brittany is great! We use this location twice a year, when moving our daughter in and out of college. Brittany is always helpful and gets us in and out quickly.

Rating:

5.0

Great service.

Rating:

1.0

My most important things were stolen from my storage unit because of terrible security the cops had absolutely nothing to go on since the cameras were older than I am and I never got my things back just wish I would have emptied it sooner

Rating:

4.0

Blew a tire which cause some inconvenience but the staff was very helpful and sent someone out to change the tire.

Rating:

5.0

Tires on the car carrier need to be balanced, caused the truck to shake between 35 and 50 MPH, very annoying in a long tow.

Rating:

5.0

Every one was very nice and helpful, back of truck had a bad urine smell.

Rating:

5.0

Ty for everything , I will recommend to everyone

Rating:

5.0

I’m very happy with everything 🩷

Rating:

5.0

Excellent staff. Very knowledgeable and friendly.

Rating:

5.0

Management worked with us closing down my deceased mother’s storage. They were very helpful and apologized for no electricity inside the unit. It was difficult and time consuming w/o lights.

Rating:

5.0

In San Antonio the I was robbed by the Alamo moving solutions the owner.. I have texts. Said that he didn't do it and would stop and talk to the very young worker. He stole $220. Out of my wallet I knew how much I had exactly because my daughter helped me count it. And I also gave the owner of the Alamo moving 20 tip and boy 20 tip. So I knew exactly how much money I had no one else came in or out of the apartment or came near the moving truck my purse was on the ironing board in the living area close to the kitchen. My purse was open I had faith no one would stick their hands in my privacy my purse in my wallet. I got off to put gas and all of my money was gone. I called them texted the owner he was the one who was loading the uhaul he was very sweet. He said he was getting off the freeway to talk to the young man and he told me that all my missing money would be returned by him that he would call uhaul to return my loading fee by his company and would cash app me or send me the rest in a check and would keep me updated he said that in 14 of services he had never experienced this issue had him in other words embarrassed and upset I believed him. He said this would be resolved by Saturday today is Sunday I left him texts yesterday received no response. I'm very worried uhaul set me up with this company is this a normal thing to get robbed by the people uhaul recommended to their clients. I'm appalled upset want my money back from the movers I know I'm an easy target because I'm a woman alone my sisters are very upset. I need resolution Alamo moving solutions owner promised id get back what was stolen from me. I can't believe anyone while at work would have the odassity to put his hands inside my purse open my wallet and steal all my money. My children are very upset as well they are 31 and 34 they said this is why u shouldn't have left. The movers in Corpus Christi were a joy. I'm using them again. Speedos movers. Impeccable work. The work Alamo moving solutions did was great as well except for the getting robbed for $220. That was in my wallet after I had given a tip from my heart. Please get back to me. 210-718-3806. With a resolution to this very unsavory problem my heart is broken. I only came to corpus to start over after an awful divorce and my kids are grown and living their own lives married with children I have a heart condition and my sisters will care for me til I pass but this was a terrible experience. God bless please help. 210-718-3806. Cynthia Ann Alemazkour.

Rating:

5.0

Perfect with storage ,but everybodyvfrom uhaul doesn't know what the insurance you buy for the trailer that i rented needs to go to school all uhaul employees because i was lied to up in Arizona and texas shame on uhaul forvlieing to people about what the insurance you buy covers and doesn't cover

Rating:

5.0

On my trip my some bad guy cut my lock on trailer and took a lot of expensive tvs,stero stuff out of trailer ,and I will let know if insurance takes care if it will see I always buy insurance thus will be the 1st time I use it

Rating:

3.0

Would like longer hours to be able to access my climate controlled unit do to my late work hours. I feel till midnight would be more beneficial

Rating:

4.0

Yeah, close to early for the interest specially, if you’re on the second floor sliding doors are locked too early other than that the workers were very nice 👍

Rating:

5.0

Staff was more the helpful with a smile ! I Want to give a GIANT THANK YOU TO Brittany from the port location. She was an amazing relief to my storage worried. ALWAYS HELPFUL AND ALWAYS KIND! ALWAYS

Rating:

1.0

Set up my reservation for climate controlled on SPID when I left Houston with everything I owned only to find out that they didn’t have anything available when I arrived and I had to change locations to a place I didn’t want my stuff stored and no climate control. And after all of that guess what my unit was broken into and everything I owned was stolen. While it will never be proven because no one cared to check the camera that is directly above my unit I know that it was your staff that did it because I need an access card to turn the door alarm off which the only other ones with access are your employees and they replaced my lock with a U-Haul lock that inevitably had to be cut off just to find all of my stuff gone. I will never use U-Haul again and I will go out of my way to ensure no one else I know ever does. Worst experience with any company in my entire life.

Rating:

5.0

I will use this location again if I ever need a storage unit or rent a trailer or vehicle. Great customer service!

Rating:

5.0

I was pleased with how efficient the process was. Staff members were very friendly and made sure that my experience was good.

Rating:

5.0

Awesomely helpful staff

Rating:

5.0

I was very satisfied

Rating:

1.0

The help was slow I had to ask for what needed

Rating:

1.0

This unit is advertised extremely poorly. It would not fit a 2-3 bedroom home up to 1200 square feet. On top of that there was no light in the unit. Split level is not clear that you have to go upstairs. And there were homeless people hanging out inside

Rating:

5.0

Thank you for the customer service I will recognize other people to use the facility because he was very helpful for me and thank you for all the good things about guys do thank you so much for making the business today may the Lord bless you

Rating:

5.0

Staff is very professional and helpful, great customer service.

Rating:

5.0

Great staff! Super friendly and courteous! If I need them again I’ll come back!!!

Rating:

5.0

The manager there Samantha has been very respectful and very punctual. She is extremely helpful and that has meant a lot because of the schedule I have. I would most definitely recommend this particular station to anyone and everyone who needs a place to store their property.

Rating:

5.0

Sam was wonderful. Very helpful, out going and answered all my questions perfect! Please tell her I said she was AWESOME including her staff. You made our move much easier for me & my family. Thank you!!!!

Rating:

5.0

Good location and good service

Rating:

5.0

Good customer service

Rating:

5.0

Well up to now, I’ve never had any issues or problems with renting the equipment, or even having my household goods in your storage facilities. Your people have been very professional, courteous, and concerned about their customers.

Rating:

4.0

There was about a 50K dollar loss at this storage. Whose fault it was remains unknown. The facility is as it appears, a maximum security place. I would choose to store again if I absolutely had to. However, I would not have opted to lose all by belongings to a storage facility.

Rating:

5.0

Thank you erey much for everything I would recommend it to everyone that needs one thank you !

Rating:

5.0

This interior storage facility is clean and well maintained. No pests! Online pay made it easy and although prices were raised I had the option to repay at the lower previous rate. I was concerned that at the end of the lease I was told my contract ended on the 30th and not the 31st I would not only owe an additional month rent but could not end my contract until it was paid in full. A quick email to the manager cleared up the issue.

Rating:

5.0

I went in on 10/25/22 in the evening, Angel and his coworker ( I didn’t get his name) were VERY helpful and provided GREAT customer service! Thank you!

Rating:

5.0

The staff were great and friendly and very patient. I will definitely return if I ever need storage again.

Rating:

1.0

Bad experience at the port Location managers Samantha and Joesph and the cleaning Lady on the grounds failed also by doing there Jobs. my Storage unit was broken into and they didnt do anything to help me out to restore to another place. I will be reporting to Corporate office. Also the units are infested with roachs so bad they need to clean units more better. Terrible storage place all around..(Lisa)

Rating:

5.0

Appreciated great customer service and friendly staff

Rating:

5.0