Customer Reviews for U-Haul Moving & Storage of Crosstown

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Crosstown

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clarice w. | First Impressions |
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Customer did not leave a comment.

adelina g. | Overall Experience |
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Thank you was great service great customer service Bug and Rat safe Thank goodness

Mark K.
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The staff was friendly and very helpful! Thank you U-Haul!!!

Geremy V.
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Customer did not leave a comment.

John K.
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Customer did not leave a comment.

ALBERTO JR C.
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George D.
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Demetrius V.
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CHARLES M.
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Mark A.
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Jose D.
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april c. | Overall Experience |
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George P.
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adolfo S.
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Tony, our rental agent was very helpful and knowledgeable, it was a pleasure doing business with this individual and location . I will highly recommend to anyone.

Harby L.
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Polite, professional, and ready I help

Paula A.
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Great customer service

tim P.
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Everybody was great from the person on the phone that took my reservations to the gentleman that help

Jesse G.
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Customer did not leave a comment.

OLIVIA B.
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ROBERT M.
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MANUEL N.
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Why am I being charged for miles if there is no miles involved? There isn't an odometer on the trailer so the price should not be affected based off the miles.

Toni H.
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Customer did not leave a comment.

EDUARDO C.
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Michelle was excellent along with her co-workers all very thorough!

victoria p. | Overall Experience |
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Customer did not leave a comment.

Juan M.
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Fast, friendly service

DAVID EDWARD JR R.
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Great customer care

Michael G.
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I went to another u haul location and the agent was like well I don't have any that I can get you. I will put you in the traffic which I'm sure is a search finder. And that's all I can do. Where as at this location the man mess like I don't have the truck you want but I can match you up the best i can and help you out. This location took better care of the customer than the previous location

BERNARD C.
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Customer did not leave a comment.

IGNACIO MEDRANO L.
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Customer did not leave a comment.

randy E.
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Trailer lights on right side quit working . Uhaul sent me to 3 places before I could get the trailer that I needed.

Ronald K.
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Customer did not leave a comment.

ADAM C.
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The truck was in need of some kind of repair. Couldn't drive it over 45 for fear it would fall apart.

John M.
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Customer did not leave a comment.

Teon A.
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elizabeth V.
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Bradley W.
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RICHARD C.
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benito C.
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Lock the back of your trucks. There were remnants of someone sleeping in the back of the truck I rented. He used all the blankets. There was beer and smelled like cigars and urine.

JOSE A.
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Everything was excellent

Bridgett G.
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Customer did not leave a comment.

Robert C.
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I had an appointment for 6:00pm to pick-up a trailer. I arrived 5:15pm and there was a customer already waiting for service. Not sure how long he had been waiting. stood there 15-20 min no employees there at counter or in yard. I called the phone # and a recording answered it stated " you are next in line could be up to a 15 min wait" I hung up phone. a couple more customers came in and saw myself and the other customer waiting and left after 5-7 min. After another 10 min a guy (I think the store manager) came in and asked "who's next" in a rude tone. The customer in front of me let me go nex since I had an reservation (very nice of him). The guy asked me what i needed, I stated I had an reservation to pick up trailer. He had trouble finding my reservation. he found it and stated I hope I have one of these trailers left. Puzzled as i was I had a reservation for a specific trailer. It should be reserved????? Afte that he found the trailer and we proceeded to hook to my truck. point is there was no one at counter for almost 30 min with customers waiting. I have rented from U-Haul quite a few lately and will continue to do so. But will not rent from this location. The guy was rude and impolite. I work in a retail business and even if you are having a bad day you cannot let the customer see it.

JUSTIN W.
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Vehicle was not available on confirmed date. This delayed my move by a day. Staff simply said, "yeah, I'm sorry." Unacceptable.

Derek F. | Overall Experience |
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Cancelling was more complicated than I should have been. The storage area was clean but NOT well maintained. Upstairs lockers have oversized steps to get to them and no lift access.

Ana R.
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Customer did not leave a comment.

Rogelio C.
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Great group of folks knew what i need it and help me with my choice , Danny and his staff were great very helpful . Thanks guys

CARLOS G.
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Customer did not leave a comment.

Rogelio C.
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Got in and out no problems , hook the trailer right had no problems with it work great no problems , return was fast and easy in and out fast Thanks for the help Danny is a great manager they are all PROS Thanks a lot

JOE G.
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Customer did not leave a comment.

JAMES E.
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ADRIAN M.
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JAZIEL V.
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Joe G.
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They were fast and friendly. Thanks again

Susan M.
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Customer did not leave a comment.

tammy R.
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The person who check me in , i asked him to pull the truck up for me and he did not listen.. I was parked in a handicap spot for a reason , I didn't appreciate that all the times i have been with u haul they never just point to me where the truck was. especially if I asked ...

Samantha S.
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We pulled up to return equipment. We waited for awhile. I called the number asking for someone to come out. The lady on the phone said as long as we were parked in the right spot someone would come out. We waited a little longer before my husband walked inside and saw to associates just sitting down casually talking to one another. Once he asked if someone was going to come help us one of the team members got up. Totally unprofessional.

Raul B.
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No comment

Amanda M.
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The man who checked me in was not helpful and less than friendly. He didn't help me with the dolly when I asked, and didn't explain the return instructions to me.

MATTHEW G.
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Customer did not leave a comment.

MARK W. | First Impressions |
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I had a reservation for a climate control 10x15 at the SPID location however after packing my entire house in Houston and driving 4 hours I am told at the SPID location that they don’t have any available. They referred me to their Port location so after arriving there we are given 2 storage options neither are climate controlled which is specifically what I needed. The 2 options included one that still had a mattress and other miscellaneous stuff from the previous tenant or one with Big holes in the walls and grease and dirt all over the floor. So all of mine and my families possessions are now stored in a 10x15 non climate controlled storage rooms with holes in the wall which can be accessed by the room next door but at that point I don’t have an option because they tell me I still have to get the truck back to SPID by 3pm and I was out of time. I appreciate being left stranded with no where to put my stuff because y’all messed up the reservation and the extreme lack of caring from your staff. I spent over $500 renting a truck from Uhaul which I have done several times in the past but this will be the last time I ever use U-Haul for truck or storage and I am going to make sure I tell every family member and friend exactly how my experience went And show them the pictures I took of my storage unit so they know what to expect if they ever have the need for storage or truck rental. Thank you for the worst experience possible.

kimberly M.
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The young man that helped get the trailer hooked up was awesome. It was during the time when a tropical storm was coming in and the rain just wasn't giving us a break, but he was very up beat and happy to do his job no matter how drenched he was getting. A very positive young man, greeted us with a smile and sent us on our way with the same smile. You are very lucky to have him on your team.

Jesus M.
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Customer did not leave a comment.

priscilla V.
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Rude don't know how to do there job correctly.

Daxson S.
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Fast and honest service - great prices

juan M.
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Customer did not leave a comment.

MARGARET HEALY E.
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Customer did not leave a comment.

SAMUEL S.
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Customer did not leave a comment.

TONI LYN Z.
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Customer did not leave a comment.

Rosario M.
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We informed them that we might be a few minutes late due to a traffic incident and were told it shouldn't be a problem . We were charged 30 dollars for 15 minutes. Definitely not understanding of unpreventable delays.

Robert D.
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Customer did not leave a comment.

Fernando A.
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hugh R.
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Philip T.
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WILLIAM H.
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Patient with late return.

Matthew W.
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When I arrived to pick up my trailer I was told I would have to go across town to another store even though I had a reservation. No one called the night before as was indicated would happen, so it was an inconvenience. At the pick up it would have been nice to be shown how to operate the tie downs, but the worker told me to look it up on YouTube

Frederick B.
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Nothing

shelley b. | First Impressions |
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The staff acted like I was bothering them when I informed them that my card would not open the door. The clerk rolled his eyes and said, “Well I guess I’ll have to go let you in”. Very rude.

Derek F. | First Impressions |
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Yall need elevators

Theresa R.
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Customer did not leave a comment.

MICHAEL L. | First Impressions |
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PLEASE PLEASE PLEASE get vehicles with cruise control. Even semi trucks have cruise control.

Mario E.
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The charges changed from what was quoted on the phone so maybe be up front with the total charges before picking the vehicle up rather than getting charges after you drop it off. The advertisement on the trucks $19.99 is bogus as well. I had the truck for about 45 minutes and paid twice as much from the original quote

anna T.
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Train the personnel better as tp properly filling out contracts correctly.

Brad C.
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Customer did not leave a comment.

Kimberly M.
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No complaints at all. The only thing that would've been slightly more convenient would've been if I could've dropped it off at another location closer to me. But otherwise it was fine

carol M.
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I need a print out of my bill.

Blake F.
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Uhaul provided friendly and helpful customer service on both ends of my move. I was concerned about the limited number of tie-downs in the Uboxes, but packed them as suggested and had damage or breakage in my 1200 mile move.

Sandon L.
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after hours fee is a joke what a rips off now where tells $20 will be charged until you get the bill.

Francine M.
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Customer did not leave a comment.

Gabriel A.
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Customer did not leave a comment.

Tricia C.
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Great place . Customer service was beyond exceptional.

Ruben P.
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Customer did not leave a comment.

Ana R.
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Very convenient location

Nick E.
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Just deny deny deny and push it to others . Instead of fixing and resolving the issues.

Michael F.
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Customer did not leave a comment.

ROBERT H.
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Customer did not leave a comment.

Fredrick M.
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quick service....accurate billing

juan L.
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Customer did not leave a comment.

Dulce P.
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Very friendly and helpful staff

Nick E.
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Customer did not leave a comment.

Brad B.
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The AC did not work and that to me is very unacceptable. Also not real sure i got a true Corporate discount... but either way the team there are nice and i do like this location

daniel R.
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Customer did not leave a comment.

Allen D. | First Impressions |
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Customer did not leave a comment.

Joseph D.
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A little better customer service. No one greets anyone, and it's quick monologue sentences and your out the door.

Al R.
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Customer did not leave a comment.

ANA LAURA R.
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Nothing

MARIA SALINAS P.
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There was only 1 person working answering calls attending to customers checking in equipment and hooking up trailers. He did amazing by himself but he needed help..had to wait a while. But didnt complain because he was by himself..

Kim S.
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I was never told that the pick up location was changed. Then was told the wrong location for the truck while I went to the first location. I was able to finally rent the truck after traveling to the third location.

Thomas S.
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Act like you care what happened at other locations. Don't act like you are some standalone Uhaul island and are not connected with Uhaul and all its locations. I was told they could not print out a receipt showing what the total charges to my credit card were... and instead was given a useless receipt that shows the rental cost and charge are $0.00... Pretty sure I did not get this free and got taken for somewhere around $210. Also, I attempted to rent a storage trailer from this location on June 17 and it did not work out. They charged my credit card $62.47 and only credited me $59.47 and when I called no one could tell me why they/you kept the $3. I was told a mgr. would call me and of course none did. What a company! I also am not a huge fan of every location saying, "Taking it up with that location" when anything goes wrong with Uhaul.

William H.
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Issue with trying to reserve on-line. I had to call and speak to a live person to accomplish the reservation. Also, when dropped back off after hours, the QR Reader on the door didn't work. Finally called and was directed to uhaul.com/share which is a dumb name to turn in the trailer. I had so much trouble with the on-line reservation, if I had had another option to rent from, I would have.

Tammy R.
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Customer did not leave a comment.

Johnny R.
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Management and staff was incredibly excellent! An amazing group of people, awesome job thank you Uhaul for making my moving experience easy and memorable.

SAMUEL R. | Overall Experience |
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Everything was great as in service but the only problem was that there was little nails scattered around the storage units. We picked as many as we could. However I still got a nail in one of my tires.

G W W. | Overall Experience |
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Jeremiah did a great job in assisting me.

Aaron S. | Overall Experience |
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When I came back to retrieve all my belongings out of my inside climate controlled unit the floor and most of my belongings were covered in rat poop. Was told by two different managers that there is nothing they can do because I didn’t purchase the extra coverage for the unit. I understood in the event of a fire, burglary, flood or something like that my stuff would not be covered. But I didn’t think that included basic housekeeping and pest control. Unbelievable, will never use again.

G W W. | First Impressions |
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Jeremiah the manager, is extremely helpful, knowledgeable and 100 percent committed to fantastic customer service. He deserve a raise and needs to be prom~outed to a general manager executive type position. Thank you, glenn wekony.

Isabel M. | Overall Experience |
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Great place.

Joe G. | First Impressions |
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Customer did not leave a comment.

Luis B. | Overall Experience |
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Everyone and everything was awesome. I've rented there before and will rent at a further date if needed. Also will recommend to everyone I know. Thanks to Danny Medrano and his staff

Maria B. | Overall Experience |
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Customer did not leave a comment.

Jamie L. | Overall Experience |
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I wish this building had elevators to help those who move in on the second floor.

Leonardo C. | Overall Experience |
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Not one complaint from me, very professional thanks

eloy g. | Overall Experience |
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Had mice in my stuff, said it was temperature controlled and was not, nice got into and chewed up stuff that is very old and purchased in the country Jorden, put a claim in and have yet to hear anythi

Don or Kendi T. | Overall Experience |
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Only one lady behind the desk was friendly. Both men I worked with one month seemed to have chips on their shoulders. Assistant Mgr. Mike was flat out rude when we moved in one month ago.

Luis B. | Overall Experience |
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Daniel and all the staoff at the So. Port location are excellent customer service reps.

Don or Kendi T. | First Impressions |
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Assistant Mgr Mike gave me a hard time about turning in the trailer 90 minutes late despite electrical issues the night B4 and not calling roadside assistance. Had to involve mgr. to avoid a late fee.

Maria B. | Overall Experience |
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Failed to have access to ubox when scheduled. Worse part was the manager and 2 employees. They were very rude ! The only one who was genuinely apologetic and helpful was the assistant manager.

CRISTAL DAWN B. | Overall Experience |
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My large unit did not have any lights and there was Rat feces on all my stuff. I mentioned to staff and their response was “take pictures and show to your insurance”

Monica E. | First Impressions |
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Contrary to some reviews Danny and his staff were extremely helpful through our move. We rented a truck and storage unit while we remodel our business hassle free. Thx for your service.

gary h. | First Impressions |
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So far so good.

Ethan W. | Overall Experience |
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I had told the GENERAL MANAGER I was moving my stuff out, he told me ok and everything was taken care of. Now I’m getting calls and emails saying in past due when we haven’t been there in a month!

tyesha f. | First Impressions |
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staff very friendly and helpful was able to get a smaller size storage with bo problem

angela K. | Overall Experience |
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Cecelia M. | Overall Experience |
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Unit smelled a little bad but otherwise was clean

sanjuanita t. | Overall Experience |
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. Great customer services , very friendly staff .

rosanne r. | Overall Experience |
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Lots of mice and roaches. Staff was always friendly and helpful but my furniture had chew marks. I had rat or mice droppings on all my stuff. My mattresses were torn apart by the mice. Ruined items.

veronica g. | Overall Experience |
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Down to earth staff

Jennifer G. | Overall Experience |
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No comment, speachless!

Jamie L. | Reservation |
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Employees are busy & hard working this company should be paying top notch for the help their CSR’s give. The manager is not afraid to get his hands dirty and goes above & beyond to assist customers.

randal b. | Overall Experience |
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Asked to speak to a manger twice. Once I was ignored and lied to about a note being made what I wanted to ask about. And the second time even though a note was made in my file the manager ignored me

Michael C. | Overall Experience |
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the experience of using ubox was a great convenience.. wish the pickup and drop off was smoother.. didn't seem to have enough people available..

mitch m. | Overall Experience |
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Mice ravaged through our unit and shredded anything paper and built nests in our linens. Glad to be out of there. People were friendly.

Joseph T Z. | Overall Experience |
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Need to address the problem with mice.

Robert O. | Overall Experience |
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My storage unit had rat feces on my sofa, so I threw my couch away.

Fred K. | Overall Experience |
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Thank You!

toni w. | Overall Experience |
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Great customer service

No reviews have been submitted for this location.

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