Customer Reviews for U-Haul Moving & Storage of Crystal

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Crystal

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In L. on

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great guys and very helpful and respectful

Timothy B. on

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Parking is limited but the facility is clean and the interactions with employees were pleasant. The mobile reservation process failed so I could not self service my pick up so I was lucky it was during business hours.

Shanean W. on

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Customer did not leave a comment.

Darrell R. on

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Uhaul as a company can improve in its rates. The amount per mile is OUTRAGEOUS!

John S. on

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Probably need to explain what kind of fuel the vehicles take since it says e85 only and there are no e85 pumps around. When I picked the van up is really stunk so I had to deodorize it. Those little air fresheners that go on the mirror work well.

joseph K. on

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Both guys that checked me in and checked me out were very friendly and efficient. Will definitely be back when I need a trailer.

Kou Y. on

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The place just needs a bigger parking lot. I almost couldn’t find a spot to park my truck because either side of the street has no parking signs.

Richard S. on

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matt S. on

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Good place to deal with

Jenna L. on

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Customer did not leave a comment.

Carmen R. on

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The trailer wasn’t properly hitched- and the lady who checked us out asked who had hitched it. She said that we could have gotten pulled over and that it was hitched in a dangerous way. The checkout lady was very helpful but the rest of the experience was frustrating and very scary to drive with. The chains would drag and everything would make such a loud noise.

Hailee P. on

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Myself and my fiance wanted to split the cost of the rental when we were done but when we arrived we find out that the contract was already fully paid off on my card. We had informed the person at the desk when retrieving the truck our plan and seemed nonchalant about it. It was frustrating to say the least. But at least the truck was in good shape and we got the equipment we had requested.

Andrae D. on

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Uhaul needs to be the same at all locations this happen because Acorn storage didnt take cash and i went to load my card and then they couldnt take my card so now my reservation is delayed and i dont get the truck i needed i had to go to different city and got different truck which made my move more difficult. I called customer service per manager at Acorn storage and crystal Uhaul for $50 gaureentee and it was denied.

Undrea P. on

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The Crystal location is by far the best U-Haul center I've been in. The staff are experts and the lobby was neat and clean. The truck was neat and clean. I had a great experience with U-Haul.

Daniel C. on

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All of my connections to UHaul have been very professional, and I visited 3 locations and talked to customer service several times.

Barbara K. on

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The experience was very positive. The staff was friendly and knowledgeable. The trucks were in good condition. Thanks

ROCK O. on

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Debbie H. on

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Teresa M. on

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I recommend this location all the time.

george G. on

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They over charged my credit card!

Melissa G. on

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I was surprised by the photo portion of the rental. It would be good to get a heads up and have the customer actually take photos before and after to upload rather then just the uhaul site photos being used! I realize it is for all parties protection but having it sprung on me and then just saying to upload if i notice anything different put me back and made me not want to rent from uhaul again. It should be a simple take pictures and upload and my timestamps match the rental places timestamps closely so we are both good on condition of equipment. Fast easy no last minute pressure to look at every nook and cranny on the equipment when all i want to do is hook up and be on my way.

Charles M. on

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Jake was great to work with and very efficient and professional

HANS L. on

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Customer did not leave a comment.

Kristy H. on

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Truck leaked when it rained and I had some art canvases get when and ruined.

David J. on

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Larry S. on

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Great service from 5 Star Movers

Stephanie R. on

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The girl that checked the equipment back in had a serious attitude problem. The guy that took my reservation & checked me out was awesome

Patience W. on

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Ronald K. on

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Continue with your great customer service.

Lawrence C. on

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very nice people, staff was pleasant when i arrived, appreciated their help...fast and friendly:)

Phyllis I. on

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Staff needs training in customer service. Check in person very surly and unhelpful.

James B. on

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These people are great!

joseph B. on

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Customer did not leave a comment.

tim K. on

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Andrew was great at the front desk, he even wiped my mirrors dry so that I could see clearly. I had 36 moving blankets in the truck that I did not ask for. Next time I will check the cargo area before leaving lot. The blankets were an nuisance, for 24 of the blankets were loose and not in a plastic that I had to unload and re-load into cargo area to make room for my personal items. I will be renting a 12 foot trailer this Friday 20 September, for I will be traveling from Keller, TX to Sartell, MN.

Louis M. on

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Customer did not leave a comment.

BARBARA P. on

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Excellent!!!

STACY Z. on

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Very upset. Was not notified that I couldn't use the storage unit I rented until I arrived with all of my belongings. Had to go to the Brooklyn Park site, I hate it, had to get 3 units vs 1

BONITA S. on

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JONATHAN B. on

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All staff very friendly and helpful.