Customer Reviews for U-Haul Moving & Storage of Crystal

5,336 reviews

5465 Lakeland Ave   Crystal, MN 55429
(Located on North side of frontage road of Hwy 81)

(763) 537-5701

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(763) 537-5701

5465 Lakeland Ave
Crystal, MN 55429
(Located on North side of frontage road of Hwy 81)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Edward R. 
Rating:
1.0

Bad customer service

Raoul D. 
Rating:
5.0

N/A...Place and staff are Awesome. Very clean, well organized. Even had the truck warming up for me.

JOHN M. 
Rating:
5.0

I have rented at this location at least once a month and have never been disappointed. Always easy and hassle free. The manager is very hands on and professional!

Thomas B. 
Rating:
5.0

It wasn't enjoyable experience all my needs were met

Michael L. 
Rating:
5.0

Excellent service

WILLIAM J. 
Rating:
5.0

Customer did not leave a comment.

james O. 
Rating:
3.0

Make sure you measure the actual fuel level and miles before the car goes to the customer. 1. I rented the truck and looked at mileage before leaving and when I came back: it was 24 miles, but you said it was 26. This is not possible unless you round down the miles before giving the car to the customer and round up upon return. The cost difference is less than a $1, but why do this? 2. I was told the fuel tank is full and to return the car with the same fuel level. I entered the car and gauge was on full, but there is no way to tell how if some gas was already gone from the tank. I went 24 miles and filled up to full tank at a gas station across the facility. Total fuel I filled up: 3.7 gallons! For 24 miles of light duty driving in your smaller pickup that is rated for 15 miles/gallon. That means my usage was closer to 6.5 miles per gallon. Or the other possibility is that the tank wasn't truly full, yet I had to fill up all the way or be charged for the remainder. Make sure the staff measures the truck right before the customer leaves and make it right. Don't make the customer feel cheated over $5-$10: it makes for a bad experience and you can easily make it better.

Veniamin F. 
Rating:
1.0

Sticky and dirty cupholders and floor. Staff passed but didn't offer to help. When I told them I reserved a 15 footer, I was told to wait and that they didn't know why the truck would be rented to me. The truck was still being cleaned and it was dirty (don't Uhaul owes me $50 for not having my reservations ready??).

Touxhue V. 
Rating:
5.0

The woman who checked my truck in was friendly and professional. A very smooth experience.

Luke Q. 
Rating:
5.0

Customer did not leave a comment.

STEVEN H. 
Rating:
5.0

Customer did not leave a comment.

Va Y. 
Rating:
5.0

There was a beer bottle left in the van but over all excellent experience!

Patrick B. 
Rating:
4.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE G. 
Rating:
5.0

Customer did not leave a comment.

Mustaq M. 
Rating:
5.0

Customer did not leave a comment.

Michael O. 
Rating:
5.0

Excellent customer service

WILLIAM J. 
Rating:
5.0

Customer did not leave a comment.

Mia M. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

TODD V. 
Rating:
5.0

Customer did not leave a comment.

LARRY S. 
Rating:
5.0

Janelle was awesome at checkout!!!!! (Hope I remembered her name correctly)

Brett B. 
Rating:
5.0

Customer did not leave a comment.

EMILY D. 
Rating:
5.0

Big John was very helpful.

Mark W. 
Rating:
5.0

Very friendly and knowledgeable staff. The equipment was clean and in good condition. The wait time was not too long either.

SUSAN J. 
Rating:
5.0

Everything is good excellent service

Pedro T. 
Rating:
1.0

no obne there, no truck at meadowbrook

Nathan D. 
Rating:
4.0

Clean all windows

DARRELL L. 
Rating:
4.0

Nothing. My check in and check out were extremely quick and efficient. If I need to rent a van again, I would come back to this u-haul location. I extremely satisfied with this location.

DEAN S. 
Rating:
3.0

Customer did not leave a comment.

CORBY P. 
Rating:
4.0

Customer did not leave a comment.

MARYJO H. 
Rating:
5.0

Excellent customer service

WILLIAM J. 
Rating:
5.0

Your customer service was top of the line. John is so friendly and cool. What a way to start and end my day.

Edith P. 
Rating:
5.0

John was very helpful. He made made my return easy

Samuel S. 
Rating:
4.0

Customer did not leave a comment.

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

Mahogany C. 
Rating:
5.0

Close to my house and I use it multiple times a year. Just need to reserve in advance if you want a specific trailer. Otherwise you are going up the road.

Louis O. 
Rating:
5.0

Customer did not leave a comment.

Amy D. 
Rating:
3.0

The 6x12 trailer was on 4'9”. The Manager did refund my money but did so after I provided a reminder a week later. I would recommend this location and the Manager did remedy the issue. U-Haul needs to correct their advertising.

DAVID G. 
Rating:
4.0

Customer did not leave a comment.

RAMONA L. 
Rating:
5.0

All is perfect. Clean, knowledgeable staff. I'll diffently use this UHaul again. Great, fun people.

JOHN M. 
Rating:
5.0

Excellent service

WILLIAM J. 
Rating:
4.0

The online rental process was useful, but also a bit cumbersome. For example, if I'd have known additional identification was necessary I could have avoided the delay of requiring a confirmation call to an alternate contact.

David S. 
Rating:
5.0

Nice and personable workers. John, Jake and especially Derrick when we returned the vehicle. Thanks Guys!

BRET H. 
Rating:
3.0

I made a reservation for 6:30AM the morning before my pickup, we clicked the mobile check in/pickup. it said there was plenty of inventory for the truck we needed. got there the next morning tried to check in where it told us I had to wait till the store opened because something was wrong with my order. Irritated, we waited until store open. We explained the situation to the guy who said it was just because the crew the day before didn't get the truck ready. The guy that helped us was great though.

Jonathan H. 
Rating:
5.0

Customer did not leave a comment.

Zach R. 
Rating:
5.0

After our moving company flaked on us, we need a truck right away. The Crystal location had what we needed on short notice and the staff was great!!

DAWN L. 
Rating:
5.0

Excellent service

WILLIAM J. 
Rating:
5.0

Customer did not leave a comment.

Kipkoech C. 
Rating:
5.0

Customer did not leave a comment.

Sandra W. 
Rating:
5.0

Excellent customer service

Karlos D. 
Rating:
4.0

The only problem I had and it was a big one was I had no idea it wouldn't be a normal sized pick up truck. I had to get into a truck whose floor was the ht of my hip. Maybe if there's a way to differentiate it would help the next short senior. A step up would have been awesome, but there wasn't one and should have been. It was like trying to climb into a semi with no step, at least to me.

KATHERINE H. 
Rating:
4.0

Customer did not leave a comment.

Christopher W. 
Rating:
5.0

I have rented a pickup 4 times a year for several year and the service has always been great, the return people have been super fast.

LARRY W. 
Rating:
5.0

Customer did not leave a comment.

ALLISON G. 
Rating:
4.0

Have more than one employee working to avoid long wait times.

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

Cyprian M. 
Rating:
4.0

Furniture Pads were NOT included in my cargo van, and yet I was charged for them. I was in a rush and did not get a chance to check before leaving for my move.

RAJAT S. 
Rating:
1.0

Customer did not leave a comment.

Karon C. 
Rating:
4.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

John was super helpful and friendly checking me back in. He was extremely courteous and professional. He took his time to make me feel welcome and I appreciate the exemplary customer service.

Brent N. 
Rating:
5.0

the staff are friendly and strive to do their job better

jose L. 
Rating:
5.0

Customer did not leave a comment.

Amber K. 
Rating:
5.0

I want to thank your manager/owner. Upon returning they noticed some damage to the tailgate. It didn't look fresh and I was certain it was not caused by me. 2 employees stated I should be charged $150 for the damage. They called over Mr Whitehead and he agreed with me. I rent vehicles regularly and want you to know you have a customer for life. In the future I will video the entire vehicle before leaving with it. I just want to say thanks and God Bless Mr. Whitehead!!

Gregory H. 
Rating:
5.0

Clean, organized, well run. Very friendly and efficient.

KAREN M. 
Rating:
4.0

Increase your closing hours

JOSEPHUSKUMEH S. 
Rating:
4.0

I had a reservation for Sunday morning, 8/29/2021, checked in online, and arrived just after 9:00 am. Unfortunately, the customer had not yet returned the trailer I had rented. I understand that is out of the company's control and the staff had already called the customer about their late return. I was told "he was 5 minutes away" and then at 9:30 pm I was told "he was at the stoplight nearest the location." It wasn't until 9:45 am that the trailer was available. It took another 15 minutes to confirm my reservation and hook up the trailer so I was exactly one hour late, which set me back for the day. Again, no fault of this staff or this location, but I was disappointed in the experience, especially when I went to load the trailer and it hadn't been swept out by the previous renter.

Troy L. 
Rating:
5.0

Derrick the owner and his staff were amazing!

Allison G. 
Rating:
4.0

Customer did not leave a comment.

Jasmine B. 
Rating:
4.0

Only difficulty was knowing where to park my car to go in and get my rental paid for and picked up. Lots of indications of where to return rentals but most northern spots labeled for rental parking and wasnt sure where I could park.

Jennifer C. 
Rating:
5.0

Very nice and helpful employees with pick up and drop off

CAITLIN V. 
Rating:
5.0

Customer did not leave a comment.

JAY S. 
Rating:
5.0

From checking out the truck to turning it back in, the service was impeccable. I would definitely use this location again!

James H. 
Rating:
2.0

Difficult to pick up vehicle. The van keys were missing. We ended up wanting for the clerk to change the reservation and that alone took an hour. The box car was rented was messy and the gas was under. It was old and smelled. My quote was double of what I wanted to rent. Manager did not apologize for any of the mix up. Clerk John was nice.

LENG L. 
Rating:
5.0

The location was great but the fact that you didn't have my equipment I ordered a month ago leaves a lot to be desires

PAUL C. 
Rating:
5.0

The whole process went smoothly so I have no suggestions. Keep up the good work.

Peter R. 
Rating:
5.0

Customer did not leave a comment.

Joshua A. 
Rating:
5.0

Customer did not leave a comment.

joseph P. 
Rating:
4.0

The filling out of information is overwhelming too much information needing just for rental of a storage unit asking for multiple names and phone numbers when you have a credit card on file for direct payment overkill on information needed very dissatisfied with that

david M. 
Rating:
4.0

Customer did not leave a comment.

Claire B. 
Rating:
5.0

I've used this location many times. Always a good experience.

Beth H. 
Rating:
5.0

Great service

WILLIAM J. 
Rating:
5.0

The easiest process ever… and the individual who helped me was so friendly! Loved it

Deanna F. 
Rating:
5.0

Great service when we picked up the truck.

Sophia M. 
Rating:
5.0

Customer did not leave a comment.

Kevin G. 
Rating:
5.0

This location had nothing to do with the bad service, I literally just parked the truck there

MATTHEW K. 
Rating:
5.0

Customer did not leave a comment.

Latasha F. 
Rating:
5.0

The owner was friendly and the staff was helpful.

Gabriel S. 
Rating:
5.0

I'm just thankful for great customer service and promptness of service. Keep up the great work

Daphne B. 
Rating:
5.0

Customer did not leave a comment.

TALMADGE K. 
Rating:
5.0

Customer did not leave a comment.

awana M. 
Rating:
5.0

Great service!

JAMES K. 
Rating:
5.0

If someone is a little over mileage by 3to4mile give them a break

KERRY G. 
Rating:
5.0

The employees I encountered were all friendly and more then willing to help. The pick up process was completed quickly with virtually no wait, and the return was just as fast.

Trent W. 
Rating:
2.0

Customer did not leave a comment.

JOSEPH P. 
Rating:
5.0

Customer did not leave a comment.

BERT K. 
Rating:
5.0

The person who helped me at pick up was super nice.

CRAIG O. 
Rating:
5.0

Excellent

william J. 
No reviews have been submitted for this location.

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