Customer Reviews for U-Haul Moving & Storage of Crystal

5,382 reviews

5465 Lakeland Ave   Crystal, MN 55429
(Located on North side of frontage road of Hwy 81)

(763) 537-5701

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(763) 537-5701

5465 Lakeland Ave
Crystal, MN 55429
(Located on North side of frontage road of Hwy 81)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The truck ended up dying on us not once but twice never had that happen before

January R. 
Rating:
5.0

Jeremy assisted me with the pick up of equipment, and Darrek helped me with the return of equipment. Both team members were friendly and quick to get me in and out. The location was also clean and well organized.

JOSEPH I. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
5.0

Excellent service

WILLIAM J. 
Rating:
4.0

Customer did not leave a comment.

SABRINA C. 
Rating:
5.0

Customer did not leave a comment.

SIERRA R. 
Rating:
5.0

The representative that I returned the truck to was helpful and courteous

brian R. 
Rating:
5.0

Excellent

JOHNSON T. 
Rating:
4.0

Customer did not leave a comment.

Brian L. 
Rating:
4.0

Nothing I saw, employees were helpful, accommodating and friendly. These days what more can you ask for?

PAUL A. 
Rating:
4.0

Customer did not leave a comment.

Victor R. 
Rating:
5.0

Great service. The team member even cleared the frost off the windshield.

Christina B. 
Rating:
5.0

Staff is excellent

WILLIAM J. 
Rating:
4.0

They were very nice to us they man was very nice was very happy to meet him. The van was very clean Thanks.

SUSAN O. 
Rating:
5.0

Customer did not leave a comment.

SHARMEEN R. 
Rating:
5.0

Customer did not leave a comment.

Warren K. 
Rating:
4.0

If possible, I would recommend that people try to reserve pickup during store hours even when using 24/7 truck share. 24/7 truck assigned me a truck that someone was also checking out via 24/7 truck share. Then it tried to assign me another truck number, but the window refreshed as I was looking for the equipment. Then it told me to go speak with a store associate as my reservation no longer met contract requirements. It was busy. The employee working said he was the only one there as two others didn't come in. Spent almost an hour on the pickup process all together. But the employee was helpful. Drop off process with 24/7 share went relatively smoothly, however this location the drop off area was full when we arrived. So we had to park which was difficult with the lot's spacing and other equipment. The equipment had a strong smell of French vanilla coffee, as it was spilled throughout the truck's cargo area. So also spent some time vacuuming when I would have like to have been focusing on moving. I'm not sure that I will use U-Haul again for any of their trucks. I have used them for six moves, and the process for me has always had a hiccups that take up time throughout your reservation to correct.

Kira S. 
Rating:
4.0

Customer did not leave a comment.

Darah W. 
Rating:
5.0

Customer did not leave a comment.

Terrence R. 
Rating:
5.0

Excellent

WILLIAM J. 
Rating:
5.0

Can't think of a thing that you could improve. As usual, great service!!

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

ANTWAN G. 
Rating:
5.0

Fast and convenient

TIMOTHY B. 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH B. 
Rating:
5.0

Customer did not leave a comment.

SUSAN H. 
Rating:
5.0

Customer did not leave a comment.

JERMAINE W. 
Rating:
5.0

Great all the way. Helpful and friendly prerental calls to confirm location ot equipment. No surprises.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
3.0

Customer did not leave a comment.

Dominik E. 
Rating:
5.0

Derek was amazing.

Tammie W. 
Rating:
5.0

Customer did not leave a comment.

Seneca B. 
Rating:
5.0

You're already doing everything right!

DEBRA T. 
Rating:
3.0

Fix your app. Cannot take gauge photos when doing a mobile/24 hr return. Can underneath the seats.

Touxhue V. 
Rating:
5.0

Customer did not leave a comment.

HANNAH D. 
Rating:
5.0

The representatives at both pick up and drop off were knowledgeable and friendly! I would definitely recommend this location.

DESIREE S. 
Rating:
3.0

It was a smaller location. Selection was more limited and had to drive up to larger uhaul to pick up some dollies and rags. It's not a bad store but I can tell it is at the bottom when it comes to getting restocked.

Logan B. 
Rating:
5.0

Customer did not leave a comment.

mike H. 
Rating:
5.0

Didn't catch the gentleman's name. Said he was typically the mechanic and had to work alone that night (11/1/2021). Incredible customer service, friendly and accommodating. Above and beyond in all regards.

Seth W. 
Rating:
5.0

I had an excellent rental experience. Equipment was clean and ready to go. The real highlight was the incredible customer service from Janelle. She was warm, friendly, and knowledgeable. She didn't rush us and took time to explain everything and make sure we understood every aspect of the rental agreement and equipment. It was easily the best customer service experience I've had in years. More than anything it was our experience with Janelle that will bring me back in the future and make me recommend Uhaul to people without hesitation.

ANDREW H. 
Rating:
4.0

Customer did not leave a comment.

SHAWN S. 
Rating:
3.0

Eliminate the smell of liquor in the truck cab by a more thorough cleaning prior to re-renting the vehicle.

JONATHAN B. 
Rating:
5.0

Fast approach from the sales representative today and I must say I'm excited.

Moses D. 
Rating:
5.0

staff was informative, efficient and kind

BRUCE H. 
Rating:
4.0

Janelle was very friendly and helpful. I would say She went above and beyond. She lent me a trailer hitch when I showed up and realized I had forgotten mine. She stayed on site when I was a few minutes late returning my equipment. She help me park the trailer. She definitely deserves a raise! She is a wonderful employee. And I hope she is still working there next time I need a trailer.

TRACY E. 
Rating:
5.0

Thanks for the saver, good day, l Hope to get saver for you guys.

Paul W. 
Rating:
4.0

There was grease/oil left on the door handle/steering wheel

Peter A. 
Rating:
5.0

Customer did not leave a comment.

Edward R. 
Rating:
1.0

Bad customer service

Raoul D. 
Rating:
5.0

N/A...Place and staff are Awesome. Very clean, well organized. Even had the truck warming up for me.

JOHN M. 
Rating:
5.0

I have rented at this location at least once a month and have never been disappointed. Always easy and hassle free. The manager is very hands on and professional!

Thomas B. 
Rating:
5.0

It wasn't enjoyable experience all my needs were met

Michael L. 
Rating:
5.0

Excellent service

WILLIAM J. 
Rating:
5.0

Customer did not leave a comment.

james O. 
Rating:
3.0

Make sure you measure the actual fuel level and miles before the car goes to the customer. 1. I rented the truck and looked at mileage before leaving and when I came back: it was 24 miles, but you said it was 26. This is not possible unless you round down the miles before giving the car to the customer and round up upon return. The cost difference is less than a $1, but why do this? 2. I was told the fuel tank is full and to return the car with the same fuel level. I entered the car and gauge was on full, but there is no way to tell how if some gas was already gone from the tank. I went 24 miles and filled up to full tank at a gas station across the facility. Total fuel I filled up: 3.7 gallons! For 24 miles of light duty driving in your smaller pickup that is rated for 15 miles/gallon. That means my usage was closer to 6.5 miles per gallon. Or the other possibility is that the tank wasn't truly full, yet I had to fill up all the way or be charged for the remainder. Make sure the staff measures the truck right before the customer leaves and make it right. Don't make the customer feel cheated over $5-$10: it makes for a bad experience and you can easily make it better.

Veniamin F. 
Rating:
1.0

Sticky and dirty cupholders and floor. Staff passed but didn't offer to help. When I told them I reserved a 15 footer, I was told to wait and that they didn't know why the truck would be rented to me. The truck was still being cleaned and it was dirty (don't Uhaul owes me $50 for not having my reservations ready??).

Touxhue V. 
Rating:
5.0

The woman who checked my truck in was friendly and professional. A very smooth experience.

Luke Q. 
Rating:
5.0

Customer did not leave a comment.

STEVEN H. 
Rating:
5.0

Customer did not leave a comment.

Va Y. 
Rating:
5.0

There was a beer bottle left in the van but over all excellent experience!

Patrick B. 
Rating:
4.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE G. 
Rating:
5.0

Customer did not leave a comment.

Mustaq M. 
Rating:
5.0

Customer did not leave a comment.

Michael O. 
Rating:
5.0

Excellent customer service

WILLIAM J. 
Rating:
5.0

Customer did not leave a comment.

Mia M. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

TODD V. 
Rating:
5.0

Customer did not leave a comment.

LARRY S. 
Rating:
5.0

Janelle was awesome at checkout!!!!! (Hope I remembered her name correctly)

Brett B. 
Rating:
5.0

Customer did not leave a comment.

EMILY D. 
Rating:
5.0

Big John was very helpful.

Mark W. 
Rating:
5.0

Very friendly and knowledgeable staff. The equipment was clean and in good condition. The wait time was not too long either.

SUSAN J. 
Rating:
5.0

Everything is good excellent service

Pedro T. 
Rating:
1.0

no obne there, no truck at meadowbrook

Nathan D. 
Rating:
4.0

Clean all windows

DARRELL L. 
Rating:
4.0

Nothing. My check in and check out were extremely quick and efficient. If I need to rent a van again, I would come back to this u-haul location. I extremely satisfied with this location.

DEAN S. 
Rating:
3.0

Customer did not leave a comment.

CORBY P. 
Rating:
4.0

Customer did not leave a comment.

MARYJO H. 
Rating:
5.0

Excellent customer service

WILLIAM J. 
Rating:
5.0

Your customer service was top of the line. John is so friendly and cool. What a way to start and end my day.

Edith P. 
Rating:
5.0

John was very helpful. He made made my return easy

Samuel S. 
Rating:
4.0

Customer did not leave a comment.

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

Mahogany C. 
Rating:
5.0

Close to my house and I use it multiple times a year. Just need to reserve in advance if you want a specific trailer. Otherwise you are going up the road.

Louis O. 
Rating:
5.0

Customer did not leave a comment.

Amy D. 
Rating:
3.0

The 6x12 trailer was on 4'9”. The Manager did refund my money but did so after I provided a reminder a week later. I would recommend this location and the Manager did remedy the issue. U-Haul needs to correct their advertising.

DAVID G. 
Rating:
4.0

Customer did not leave a comment.

RAMONA L. 
Rating:
5.0

All is perfect. Clean, knowledgeable staff. I'll diffently use this UHaul again. Great, fun people.

JOHN M. 
Rating:
5.0

Excellent service

WILLIAM J. 
Rating:
4.0

The online rental process was useful, but also a bit cumbersome. For example, if I'd have known additional identification was necessary I could have avoided the delay of requiring a confirmation call to an alternate contact.

David S. 
Rating:
5.0

Nice and personable workers. John, Jake and especially Derrick when we returned the vehicle. Thanks Guys!

BRET H. 
Rating:
3.0

I made a reservation for 6:30AM the morning before my pickup, we clicked the mobile check in/pickup. it said there was plenty of inventory for the truck we needed. got there the next morning tried to check in where it told us I had to wait till the store opened because something was wrong with my order. Irritated, we waited until store open. We explained the situation to the guy who said it was just because the crew the day before didn't get the truck ready. The guy that helped us was great though.

Jonathan H. 
Rating:
5.0

Customer did not leave a comment.

Zach R. 
Rating:
5.0

After our moving company flaked on us, we need a truck right away. The Crystal location had what we needed on short notice and the staff was great!!

DAWN L. 
Rating:
5.0

Excellent service

WILLIAM J. 
Rating:
5.0

Customer did not leave a comment.

Kipkoech C. 
Rating:
5.0

Customer did not leave a comment.

Sandra W. 
Rating:
5.0

Excellent customer service

Karlos D. 
Rating:
4.0

The only problem I had and it was a big one was I had no idea it wouldn't be a normal sized pick up truck. I had to get into a truck whose floor was the ht of my hip. Maybe if there's a way to differentiate it would help the next short senior. A step up would have been awesome, but there wasn't one and should have been. It was like trying to climb into a semi with no step, at least to me.

KATHERINE H. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

Back
To Top