Customer did not leave a comment.TERRY A.
Customer Reviews for U-Haul Moving & Storage of Cumming
Cumming, GA 30041
(1 Mile East of Hwy 400 behind strip mall)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure the vehicle is cleaned of dust and grime.. doesn't stink. Ensure the vehicle is running properly and has no issues before allowing it to be rented.Kelly G.
Customer did not leave a comment.Kareem K.
I was forced to use this location because the original location where I reserved my truck gave my truck away. That location, Wee Willy's at 1190 Jesse Jewell Pkwy SE, Gainesville, GA was an abysmal experience. They weren't apologetic and had no alternatives to the predicament they created other than to "call Uhaul". Luckily there was another location only 30 miles away that had a truck available and was open until 8pm. Otherwise I would have been stranded without a vehicle for my moving day.Jason K.
I had a terrible experience with this rental at time of return. I was charged almost $10 for gas (I am disputing w/ manager) even though I filled up to appropriate level. The clerk insulted me by saying I stole 4 blankets. I rented 12 blankets and 4 were damaged/lost in the move. I was happy to pay the $5/blanket charge for my error...but, the clerk should not have insulted me with implying that I stole her blankets. It was a terrible experience and I will not rent from this location ever again. I usually lease from McEver Rd/Oakwood GA (they didn't have the truck I needed on 9/11)DARLA E.
Customer did not leave a comment.Dan B.
Customer did not leave a comment.randy K.
Customer did not leave a comment.Gregory B. | Overall Experience
Customer did not leave a comment.AHMED Z.
Customer did not leave a comment.Michael G.
Da'mon is very customer focused, very friendly, and dealt with 3 customers simultaneously very effectively and efficiently.Jack F.
I had a flat on the trailer that we picked up from a different location because the truck was not available at the correct place. The trailer ended up having a flat even before we left on a 700 mile trip. The tire service man was spectacular but put me behind 2 hours. Not his fault just timing.Jason B.
Customer did not leave a comment.PATRICK B.
Kyle was polite, professional, and great to work with to get a quick truck rental. He offered additional help when he didn't have to, and seemed to sincerely appreciate my business (which surprisingly is not as frequent as one would expect). Will definitely use this location in the future and recommend.Daniel B.
Smooth process. Truck was getting up there in age. A little loose on the road. Windshield wipers need repair. ByronByron D.
Customer did not leave a comment.Nakia B.
Customer did not leave a comment.Saundis L.
Customer did not leave a comment.Anna A. | First Impressions
Kyle was great to work withPaula t. | First Impressions
Customer did not leave a comment.MICHAEL K.
Customer did not leave a comment.michele m. | First Impressions
Friendly and informativeStephen K.
Customer did not leave a comment.David P.
Customer did not leave a comment.AUBREY G.
It was easy in and out. Everyone was friendly and made what used to be a pain in the buy stress free.Jason Y.
Had a great experience at this location. All went according to information we were given as we rented the space including the move out. Very clean space and felt very comfortable and safe in area. Staff members were helpful. Will definitely return to this Cumming location if storage or rental are needed in the future.Mary F. | Overall Experience
Customer did not leave a comment.DEBORAH A.
Associate was very helpful hooked up the trailer for me and walked me around to check all the components and that everything was hooked up safely.Timothy M.
Customer did not leave a comment.Evan P.
This location is an embarrassment to the uhaul brand! Rented 200 uhaul trucks and I've never been treated like I was today! While they are the closest store to my house I will have to find another store! SO disappointing!DAVID H.
Great customer service and very friendly staff!!! I'm a repeat customer and will continue coming to this location for all my moving needs.Jose Antonio V.
Great people. Always willing to help.William R.
Customer did not leave a comment.Michael S.
Mr. Goode was very helpful.Larry H. | Overall Experience
Customer did not leave a comment.Robert K.
Customer did not leave a comment.wade T.
Customer did not leave a comment.William R.
The only item I was not able to figure out on the FORD truck was how to disengage the Tow light on the dash which probably made the transmission shift a little rough. Maybe they can check to see if customer is actually towing something or not and turn it off if not towing.Winnie R.
The staff was friendly and very helpful!Marthalyn H.
Customer did not leave a comment.JIMMY C.
Customer did not leave a comment.Kenneth W.
Took a two truck from this location and had all roaches more than 20-30 some dead and some alive. I could also smell cockroach spray in it. I also have a picture of it. I had to broom clean it myself and trash the roaches before I could put my stuff in.Mateen Uddin Sid M.
Customer did not leave a comment.Linda Sue M. | First Impressions
Customer did not leave a comment.Nancy M. | Overall Experience
Customer did not leave a comment.Elena D.
Hassle Free Experience.....Great Job!James M.
I would rent from this location again and I will highly recommend it to folks who ask. However, I would speak with corporate about the Android version of the Uhaul App as it has some serious flaws in regards to the return process.John C.
Customer did not leave a comment.Larry H.
best uhaul store everJohn B.
Customer did not leave a comment.SUSAN M.
The truck was in rough shape. Felt uncomfortable driving, when I called uhaul I was disconnected 2xs after holding for OVER 30 MIN each. Then told they couldn't help me.BRETT B.
Customer did not leave a comment.Adam G.
Uhaul is the worst company ever. Had to spend 5 hours on the phone to get my reserved truck and drove an hour and a half to get it. It was also more expensive than my original quote. Worst customer service ever.Jared F.
Customer did not leave a comment.Christina W.
Customer service was great but what I eventually ended up paying - had no idea what mileage was because the check tire system was on! WILL NOT BE USING UHAUL AGAIN!! Be better off just hiring movers.JULIE W.
Customer did not leave a comment.Heather S.
When I rented the truck, it was parked between another truck and trailer, so I had to go back inside and ask someone to move the truck so I could leave. When I returned the truck at 6:57 PM, the door was already locked and the woman inside refused to help me; instead she insisted that I use the overnight key dropbox.Glen G.
On the first call, De'mon answered and he took care of our needs immediately. I couldn't have asked for a kinder, more efficient employee. Throughout this entire year he has helped us through our needs for storage, always with a smile on his face, and a wonderful attitude. At last we were able to take our furniture home and begin our lives again. Sad to leave U-Haul and De'mon, Thank you for having such an exemplary employee. Sincerely, Jeanne Peterson and Paul Danielson 701 Somerton pl Cumming ga 30040jeanne p. | Overall Experience
Great management at this locationBRETT B.
Staff have gone well above board to insure support for me.Larry H. | First Impressions
Nada, everything goodFRANCISCO H.
The employees were very helpful and would go out there way to make sure you are happy. They will even help if you accidentally have a flat tire on their property they will help as much as they canChristina W. | Overall Experience
Customer did not leave a comment.Judith M.
Customer did not leave a comment.Hope C. | First Impressions
Great service very friendlyDavid R.
Customer did not leave a comment.Gregory P.
Customer did not leave a comment.ALISON P. | Overall Experience
2nd time we have been screwed over on our bill. We returned the trailer after hours. Although the sales guy had highlighted that we needed to get online and say we returned it, after a long day of moving, we did not read the contract until it was too late. Got a $20 charge which is ridiculous. The sales guy should have verbally told us about hidden fees before we left the store.. This was our 2nd incident. On the first visit, we rented a truck. They sent a text to take a picture of the gas gauge after I was already on the road driving. Cant look at texts while driving. Got charged an extra $40 when in fact, the truck was returned with the exact amount of gas as when it was picked up. Will think twice the next time we need to rent something.James D.
Customer did not leave a comment.JAMES S.
Customer did not leave a comment.Patrick S.
The lady who helped us was kind and very helpful.CHRISTY M.
The worker ( guy ) was soooooo cool and amazing ! Thank you !KANIQWA J.
Send me 53 miles to oxford only to find out that morning when I call because the place was closed that the truck would not be there then sent me 67 miles to Cummings so I drove over 100+ out of my way just to get a truck the one driving me around was not happy putting my miles on his car.RONNIE W.
Customer did not leave a comment.Jim K.
Customer did not leave a comment.SANDIP A. | Overall Experience
Picking up was really easy and the associate was friendly and helpfulVICTORIA C.
Customer did not leave a comment.DAVID D.
Customer did not leave a comment.SCOTT D.
Everything a nd everybody was excelentJAMES W.
Customer did not leave a comment.Jerry O. | Overall Experience
The staff is amazing and the service is simply the best!Thomas R. | Overall Experience
Customer did not leave a comment.James S.
Customer did not leave a comment.MICHAEL S.
Customer did not leave a comment.JEFFREY P. | Overall Experience
The employees were great.MELISSA T.
Customer did not leave a comment.JOSEPH C.
Demond and his team are very friendly.Stephen G. | Overall Experience
Customer did not leave a comment.Javier R.
Friendly and courteous staff.Kendra B. | Overall Experience
Friendly staff. They are courteous and quick to own up to their mistakes along with making it right.Vernon C.
Never even knew this was an option to store until the Manager advised me... Was the best decision I ever made. Will always use U-Haul for any move in the future!!Elizabeth G. | Overall Experience
Your app for check in check out is kind of a pain to use. Otherwise, the staff at Keith Bridge location is awesome Kyle and Demond? They are customer service kings.Victor F.
Excellent service, availability, location.Very informative, kind, and helpful. Highly recommend.Michael I.
Customer did not leave a comment.William B. | Overall Experience
De'mon was outstanding.Gary C. | First Impressions
Customer did not leave a comment.Clarence B. | Overall Experience
Customer did not leave a comment.John G.
Very fast and convenient ... I wish my pick up is 1/10 as good as this.malla R.
I forgot the name of the gentleman on duty at the time; however, he did a great professional and courteous job in signing me in, hooking up the trailer and signing me out. He even advised me that the furniture pads I ordered to be rented were excessive and he kindly refunded my wife the following day for their rental fee after we indeed did not use them during the loading of the trailer. Thank you very much :)Emad H.
The folks in staffing were friendly and very helpful. While I would be on site, I would always see one of them making security checks and doing a walk through. It’s a good feeling to know that my possessions were safe. Would definitely use them again! Thanks!Stephen F. | Overall Experience
Customer did not leave a comment.Lyle C.
Service and location were excellent. Not able to have the trailer we reserved caused issues with our move. 5x10 is not 6x12. Could not transport all the items we needed due to trailer change. Had no options when notified less than an hour before pick-up. Honor the reservation!Robert S.
Noticed many complaints from customers who used helpers to load and unload. Companies cancelled jobs or didn't show up. Mine also backed out 2 days prior to my scheduled appointment. Suggestion would be to not to list companies that have done this more than 2-3 times. They are using you to get jobs but are not dependable which frustrates your customers.Alan H.
Customer did not leave a comment.Kathryn V.
Customer did not leave a comment.Todd M.
Customer did not leave a comment.ERNEST D.
Customer did not leave a comment.Brittany D. | Overall Experience
I was asked to pick up from a different location which 10 plus miles away for a confirmed reservation and when I asked for a courtesy credit it was denied . I am charged for the extra miles I had to drive due to thisMUHAMMED ABDUL N K.
Give me a winning lottery ticket!!!! LolKent T.
I have used this location several times in the past 4 years after moving to Georgia from Washington state. they have always been courteous, friendly, answered questions and given great service. equipment has always been in good shape. If they did not have what I needed they were able to get it. All of the staff I have dealt with have always been top notch.Frank L.
Customer did not leave a comment.Wesley B.
Customer did not leave a comment.Victor F.
Keep up the great work!Aaron P.
De'Mon and his team are awesome and go out of their way to make sure everything is handled well. It Is also fully equipped with everything you need for a move or towing.ANTHONY R.
Customer did not leave a comment.TRAVIS G.
The Personnel at this location - have been life savers.. My move was so stressful, but the personnel worked to assist me with each issue I had - from advising about the moving boxes and the storage facility. I would never have made it without all of their helpful insight. The manager made me feel as if he truly cared about me a person - rather than a dollar sign.... De'Mon Goode - Thank you for all your help...You saved me ! U-Haul - > Never let him go.... Thanks again to the team and theElizabeth G. | First Impressions
Customer did not leave a comment.JOSEPH M.
The U-Haul team at the Keith Bridge location in Cumming are the best folks we've worked with in a long time. They went the extra mile to help us during a very challenging and stressful relocation. The professionalism and genuine kindness provided by their team brought tears to my wife's eyes. Job well done indeed!!!Danilo G.
Nothing, was the best experience of picking up a rental unit that we have ever had!! GREAT JOB!!Larry D.
Very friendly, efficient, and helpful! Thank you!John H.
Truck broke down three timesTodd M.
Kyle was great!! He was not only training a new employee, but also he and the new employee helped hook up the tow dolly to the truck. Then Kyle took extra time to walk through and explain how to ensure my car was safely connected. He was great. De'mon runs a great location and he helped get everything reserved correctly. This location is fully equipped and well-run, by people who know what they are doing and who care.Anthony R.
Customer did not leave a comment.Joseph M.
Hire managers that actually give a shit about customer satisfaction. Lady on duty was incredibly rudeMICHAEL S.
Nothing The manager had all my information when I arrived from the UHaul database and My return literally took a minute to complete Outstanding PerformanceJOHN T.
U-haul charges a full month for any portion of a month. They did say maybe one or 2 day additional will avoid paying another entire month. The do not pro-rate. That gives them the opportunity to collect 2 rent amounts from 2 different renters for the same space. It would be very good business to pro-rate so the renter could move when the timing works for them. I will probably look elsewhere the next time. The Management for this Cumming Office were very nice, but their hands were tied by Corporate. Also, keep in mind if you reserve a space or vehicle in an office the Corporate computer order system can negate your reservation.Robert A. | Overall Experience
When we came to pick up truck on Friday, it was a little busy and only one representative was working. Kyle did an excellent job getting everyone taken care of. When we came back the next day to get the car trailer, Kyle was outstanding with his help and knowledge with hooking up the car trailer and loading the car! Your representative Kyle is a very outstanding associate.Cindy W.
Love the managerPaula P. | First Impressions
Customer did not leave a comment.Christina W. | First Impressions
Excellent customer service! Friendly, super helpful staff and management. Kyle helped us. He is an excellent representative for the company and for the Keith Bridge location.Thomas R. | First Impressions
This is by far the best experience renting a storage unit. De’Mon did a wonderful job . He is personable, knowledgeable and extremely helpful. Will definitely recommend this company and this location without a doubt!elena h. | Overall Experience
The staff of Uhaul are always helpful and courteous. The only problem with Uhaul is its computer system, needs upgrading. Too many problems encountered to mention and this thakes up staff time to correct or get data entered.Ronald S. | Overall Experience
Failure to prorate my last months rent after 18 months is disappointing. I was delayed moving into rebuilt house by one day It cost me one months storage fee. I will never use U-Haul againPaul P. | Overall Experience
Customer did not leave a comment.Jared W. | Overall Experience
De'Mon is sincerely THE BEST manager I've EVER dealt with. The 2-weeks prior to physically visiting his location, I had tried to call (6x) and get info about a 10x10 Climate Controlled Unit. The person on the phone said that didn't have any and I'd have to keep trying. So, a few days later, I physically paid-a-visit to the store and De'Mon was there. He did a little research and got me into a 10x10 CCU...in 5 minutes. Now THAT is customer service!! De'Mon is friendly, professional, knowledgeable & accommodating...all with a sense of humor. The following note DOES NOT apply to/concern De'Mon: My only issue is that, 8 out of 10 times, I can't reach a CSR at the location.Michael G. | First Impressions
U-Haul Corporate is great, but this is the second time this particular location has tried to rip me off. The first time they tried claiming that I drove over 100 miles and loaded a full large truck came back and unloaded it into the unit within an hour and a half. This was obviously false and corporate fixed the issue. This time I submitted online that I was ready to move out cleaned out the unit and submitted all necessary info including photos and the manager was not approving the move out. I almost got charged for another month because he wasn't doing his job and processing move out requests. I had to call corporate to get it done so I wasn't charged again. Again corporate is awesome, but this location has literally tried to drain me of hundreds of dollars due to ineptitude or malice with a bad attitude in the process. Whatever reason, this location just needs better management and live up to the level of service U-Haul corporate provides. I shouldn't have to go to corporate to work out the issues every time. I think this location just hopes people won't go or won't know to call corporate and will pay the money and let themselves be taken advantage of.Christopher B. | Overall Experience
I sincerely appreciate the time you took making sure my needs were met in such short notice. Thank you!Brian L. | First Impressions
Customer did not leave a comment.MARY W. | First Impressions
Customer did not leave a comment.Olivia P. | Overall Experience
Customer did not leave a comment.Jamie W. | First Impressions
Customer did not leave a comment.david a. | Overall Experience
Great staff!Russell C. | Overall Experience
Unit and the building was very clean. The location is convenient.Adam T. | First Impressions
I relocated several years ago to take care of my parents. My things were in storage for 5 years, They were excellent and facility was secure thigs were as I left them. Great jobTHERESA A. | Overall Experience
We had nothing but positive experiences with anyone that we dealt with.We will recommend this place to anyone in need of a storage unit. .Cory S. | Overall Experience
De'Mon is wonderful! Very helpful staff!!Frank T. | Online Move In
The staff was very friendly, and extremely helpful.Anna M. | Overall Experience
De’Mon was very helpful & accomodating about our Covid concerns and I really appreciate that. The whole rental process went very smoothly.William H. | First Impressions
Customer did not leave a comment.Cory S. | First Impressions
De’Mon and the folks up at Uhaul storage were top notch in my book. They treated me better than most of my family does. These guys truly care about the people that they help. And I really needed that in the situation I was in, truly grateful. Thank you, thank you, thank y’all.James P. | Overall Experience
The manager (name I forgot ) and Kyle were both exceptionally helpful to us. They really were friendly and easy to work with.Angela F. | Overall Experience
The young man on the counter was excellent.Alex B. | First Impressions
Customer did not leave a comment.DOROTHY W. | Overall Experience
Customer did not leave a comment.Joseph B. | Overall Experience
Kyle was very helpful during the entire process. The only issue we ran into was an employee giving away my unit reservation which was very inconvenient. Kyle apologized and helped me get into another unit, although it is more expensive.Alexis Y. | First Impressions
Customer did not leave a comment.MASOOD A. | First Impressions
From the first phone call till I actually met Mr. Goode, I was pleasantly and efficiently welcomed to the Facility. My requirements were met and everything I needed was attended to. I wish the outside door was secure, perhaps that will be attended to in the future. I WOULD HIGHLY RECOMMEND THIS U-HAUL TO OTHERS. THANK YOU, J.P.jeanne p. | First Impressions
Very good experience for the couple of months I needed to store some things in order to work on the house.cathy s. | Overall Experience
Customer did not leave a comment.Jack O. | First Impressions
Staff was fantastic and always very helpful!JOHN V. | Overall Experience
Customer did not leave a comment.Carol L. | First Impressions
Very Friendly and helpful Staff. Very clean and easy access to the storage.Jude R. | Overall Experience
Customer did not leave a comment.Tonjaih J. | Overall Experience
The entire staff was always helpful and my items were always secure. This is the only place I would recommend in the area. Thanks!sharon m. | Overall Experience
Customer did not leave a comment.jerry b. | First Impressions
The staff was very helpful and friendly. I showed up 10 days early for a unit I reserved and I had no issues getting what I needed! I will highly recommend this facility.mike r. | First Impressions
Customer did not leave a comment.Jason W. | First Impressions
Very nice and efficient. Also took heed of social distancing guidelines which are important right now.BRITTNEY C. | First Impressions
Staff are awesome. Hours are lousy.Andrea K. | First Impressions
Fast service even with many other groups in before me. I was greeted promptly and taken care of in quality time. Store Manager was very kind and great at multitasking quick quality service.Madison C. | First Impressions
Everyone has been very attentive and helpful. Very pleased with the overall experience. *U-Box model is convenient and cost affordable. UHaul, take the logistics to nxt lvl, using RFID tags on boxeschris s. | First Impressions
Owner operator was extremely helpful an personable. Ensured I got the equipment I needed for a family move and onsite storage.Jim C. | First Impressions
Everything was handled with professionalism and courtesy. The young lady who helped us was a great example of providing great customer service!Sandra B. | First Impressions
I called in to reserve a parking spot for my car. Customer service sent me to a location that didn’t have a parking spots available. I was quoted $54.00 a month. Now I’m paying $144 a month for storagAmos G. | First Impressions
The attendant explained all fees and drove me personally to the unit.Tonjaih J. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!