Customer Reviews for U-Haul Moving & Storage of De Soto

3145 reviews

1245 S I-35   De Soto, TX 75115
(I-35 S Of Parkerville)

(972) 230-1337

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(972) 230-1337

1245 S I-35
De Soto, TX 75115
(I-35 S Of Parkerville)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

KIM STERLING I. 
Rating:
5.0

Customer did not leave a comment.

Erik M. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth J. 
Rating:
5.0

Woman at the counter was very helpful.

LaShonda B. 
Rating:
5.0

Customer did not leave a comment.

JUAN S. 
Rating:
5.0

Very helpful and very professional

MICHAEL S.  |  Overall Experience 
Rating:
4.0

choices/comments based on drop off only- didn't go inside, simply pulled up, gentleman came out and looked over the equipment and we parked it out back. very easy drop off.

Rhonda P. 
Rating:
5.0

Customer did not leave a comment.

Careen J. 
Rating:
4.0

Customer did not leave a comment.

cecil b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia G. 
Rating:
5.0

Keda is a great leader with her team.

CATHERINE M.  |  Overall Experience 
Rating:
5.0

Who'll pick up and drop off locations were ok. Uhaul over pissed me off to no end. I tried to drop off at my home town. But was turned away as their lot was full. BS. I was threatened with a $300 fee if I dropped it off at my home town uhaul. Called customer service and wait oh hold forever. After being tired and sour I was getting the run around from the company. I was told to take it to de Soto for drop off, then Corp texted me a drop off location that doesn't exist. All this at $.40 a mile. I called for support and endless hold times again while lost in a bad neighborhood. To hold longer than two minutes for customer support completely unacceptable utterly unacceptable. Your words are bullshit. Corporation is demonstrating how they value the customers or in this case devalue their customers no fearful of a $300 charge for dropping off at the wrong location I started calling all nearby locations and they were closed for the day. I finally found the place and talked to the guy there I showed him the mileage and fuel gauge of when I tried to drop it off in Waxahachie vs now and he made it right on the ticket. But Waxahachie is lazy, full of shit, and rude. Corporate's behaviors do not mirror words therefor lies. .

PATRICK M. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA C. 
Rating:
5.0

The staff was great. Was late picking the truck up but she pulled my reservation up anyway The entire staff were very helpful.

MICHAEL R. 
Rating:
5.0

Nothing, this is the only uhaul location I use. They are always so friendly, fast and knowledgeable about what you need from them..

Jewel W. 
Rating:
5.0

The new manager at this location was amazing! Super informative, quick and very friendly. Love her!

ANGELA B. 
Rating:
5.0

I will never rent a truck from Uhaul again. You are liers, this is the 2nd time I didn't get my CASH deposit back when returning truck.

MARK V.  |  Overall Experience 
Rating:
5.0

Wonderful customer service

ANGELA E. 
Rating:
5.0

None

thomas J. 
Rating:
5.0

The tech was very courteous.

MCKENZIE B. 
Rating:
5.0

Customer did not leave a comment.

SONIA J. 
Rating:
3.0

Customer did not leave a comment.

ENRIQUETA I. 
Rating:
5.0

Customer did not leave a comment.

JACLYN B. 
Rating:
5.0

Customer did not leave a comment.

KeAndra C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frank C. 
Rating:
5.0

Very polite and customer oriented, made renting easy, and went beyond to meet my budget!

VERNON D. 
Rating:
3.0

Made a reservation, they gave uhaul to someone that didn't have a reservation and I had to wait until they fix a flat 20min to get a uhaul

PATRICIA ANN W. 
Rating:
4.0

Trailer kept throwing a message to "check brakes" on vehicle dashboard - was not informed when I picked up trailer but found out later when returned this was a possibility... would suggest maybe giving future trailer customers a heads-up of the possibility of this happening to avoid confusion.

MIGUEL JR L. 
Rating:
5.0

NOTHING THEY ARE GREAT!!!

JEWEL W. 
Rating:
5.0

Customer did not leave a comment.

JUAN S. 
Rating:
3.0

Customer did not leave a comment.

BELINDA M. 
Rating:
3.0

Make sure that all personnel are properly trained on every aspect of the job, especially when customers return rental equipment.

EDDIE H. 
Rating:
5.0

Caidyn was super nice! Everything went smooth & great.

CATHERINE M.  |  First Impressions 
Rating:
5.0

I'm not sure what his name was but the gentleman that checked me in for my reservation was extremely professional and helpful. A+ employee, he deserves a raise!

MARNA M. 
Rating:
4.0

If someone has asked for an appliance dolly . Please make sure it is there when you pick up your truck.

REGINALD B. 
Rating:
5.0

I have a continuously rented from this location and they have always had what I needed or was able to recommend what I needed.

Victor P. 
Rating:
5.0

Customer did not leave a comment.

THOMAS TERRY M. 
Rating:
5.0

Sean was helpful. My experience was quick and efficient. Good price for what I needed.

TENACIA W. 
Rating:
4.0

Have the truck available that was reserved

JUDY W. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL ELVIS J. 
Rating:
5.0

I have used this location several times and each time they are friendly, fast and extremely helpful.

VICKIE ROSE G. 
Rating:
5.0

Thank you so much.

eric W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT N. 
Rating:
3.0

The storage facility could be cleaner, I wain unit 27 & there was garbage sitting in front of the unit next to mine for a month & was still there when I moved out also there was a brick in the parking lot I almost hit

Gary J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ascheley D. 
Rating:
4.0

Customer did not leave a comment.

Traci T. 
Rating:
5.0

Customer did not leave a comment.

howard G. 
Rating:
5.0

Customer did not leave a comment.

PHARRIS H. 
Rating:
5.0

My only problem was that the website was down and I was not able to reserve online. Once I called and made the reservation over the, it all went smoothly. Pick up and drop off we're both easy. Staff was great.

MICHAEL E. 
Rating:
4.0

No issues! Thanks for the assistance!

Anitra C. 
Rating:
4.0

Nothing keeps up the good work!!!

PAUL M. 
Rating:
5.0

Loved the service and will most definitely use them again

Cynthia G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CEDRIC F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AVA S.  |  Overall Experience 
Rating:
2.0

Reserved a 10 x 10 storage unit. When I got there they said they didn’t have any. Had to take a 20 x 20 Because I didn’t have any alternative to unload my trailer. Also there was water all over the floor. Very disappointed. I’ll be finding another storage unit at the end of April.

Lance S.  |  First Impressions 
Rating:
5.0

I enjoyed my reservation, They both went above and beyond, Very professional and kind, Thank you so much🙌🙏📖😇⛪

Ruby B. 
Rating:
2.0

Customer did not leave a comment.

anthony w.  |  Overall Experience 
Rating:
2.0

I called customer service to extend my rental for one day and was charged over 400 dollars to go down the street. When I called the store they fixed the issue without hesitation which was helpful and I commend them for that its just a big Inconvenience that the customer support line knows less then the store. Other then that my rental was prefect and had a speedy check out.

BRANDON W. 
Rating:
5.0

Customer did not leave a comment.

Ervin S. 
Rating:
5.0

Customer did not leave a comment.

Eddie M. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA B. 
Rating:
5.0

The gentleman at counter was great!

EDMUNDO R. 
Rating:
4.0

Customer did not leave a comment.

Asberry H. 
Rating:
5.0

Nothing, EVERYTHING was GREAT!!

antoinette S. 
Rating:
4.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

ROQUE R. 
Rating:
5.0

Customer did not leave a comment.

Asberry H. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

Thank you for all your help.

Isfrain G. 
Rating:
5.0

Available equipment and friendly staff keep me coming back!!

Adrien C. 
Rating:
5.0

Customer did not leave a comment.

TACORRIE J. 
Rating:
5.0

Everyone was very helpful thank you for your service

GEORGETTE A. 
Rating:
5.0

Everyone here were friendly, offered help with my supplies I purchased as well as a small box to carry it in and they all treated me with respect.

DEBRA H. 
Rating:
5.0

Love the service here. Dana is the sweetest young man there is. He did his best to keep everyone entertained when the computers were freezing. He showed my youngest daughter how to juggle. My first time meeting him. The manager is awesome. They seem like they would be partners in crime.

COURTNEY H. 
Rating:
4.0

Continue Learning and apply new skillsets.

KEVIN C. 
Rating:
5.0

Didn't quite understand the extra miles charges.

BILLY W. 
Rating:
5.0

Job well done

Micheal H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John V. 
Rating:
5.0

I would like to comment on Caidyn (Gen Mgr) at this location. Super professional. And turned an absolute nightmare of a day for me around with his customer services! Top of the line in all catagories in my book. Very patient with a not so patient customer (me). He is a great choice for your operation, as was the gentleman (didnt catch his name) at drop off. And super fast service throughout it all! Wonderful experience on a stressful day for me! Great job guys!

JOHN WILLIAM R. 
Rating:
5.0

Customer did not leave a comment.

Dennis E. 
Rating:
5.0

Caidyn is the BEST!!

SHARON MITCHELL M. 
Rating:
5.0

Customer did not leave a comment.

Shenika T.  |  Overall Experience 
Rating:
3.0

Renting the Truck was Excellent. Returning the Truck was Poor. Read below for details: The man that rented me the truck was friendly and accommodating. I talked to him on the phone earlier in the day. He remembered me and was very helpful. The lady that was there when I returned was on her phone and did nothing to help me. I walked in two minutes before closing and she said, "Oh, we're closed. I forgot to lock the door." I said, "Isn't there a $20 fee for late check in?". She instructed me to follow the instructions above the lock box and do it myself. I did the check-in online. The app works fine and is okay and it wasn't that big a deal, but I expect better customer service than that. The man that rented me the truck should get an excellent review. The lady should get a poor review. Opinion: People expect service anytime a business is open. If employees want to leave at 7pm, then close at 6:45pm. Don't advertise that your open to 7pm. Conversely, if you plan to stay open until 7pm, make sure employees understand that this will frequently mean working for 15-30 minutes after closing. That's just good business.

STEPHEN N. 
Rating:
5.0

The manager was very friendly and helpful, i highly recommend this U Hall location.

SALADIN P. 
Rating:
5.0

Everything was great very efficient

Regenia D. 
Rating:
5.0

The organization is working perfect, I appreciate the great service of the employees. I will recommend this place.

GERMAN M. 
Rating:
5.0

Nothing had a great experience. Dana the young man at the counter was 110% professional. Also just a all-round nice person. The young men that hooked my trailer up was awesome too.

Garth B. 
Rating:
5.0

Customer did not leave a comment.

RONALD S. 
Rating:
5.0

I've had my belongings in a Ubox for almost a year. The only downside was that I had to go to UHaul every month because the Ubox is $69.99 a month but the system charges $99.99, so I had to get an adjustment every month. Considering I didn't have to pay the extra $30 the drive to UHaul was a small price to pay. Initially I was going to get a storage unit that would've cost me about $130 a month, but the GM told me about the Ubox, so I'm very grateful. I just got my items out of the Ubox, I rented a UHaul which was so convenient because I didn't have to travel to another storage unit to get my belongings. When I rented the UHaul the employee back the UHaul right up to the door, and it took 30 minutes or less to unload the items from the Ubox into the UHaul. Upon bring the the truck back, the GM walked up to the truck as I was pulling in and I checked the UHaul in within a minute. Quick and seamless process. My property was in the same condition it was in when I loaded it into the Ubox. I really appreciate them as a business. They have great employees. I am loyal to UHaul and will always recommend them.

LaNita B. 
Rating:
5.0

There's nothing need to be improved. Customer Service was amazing,

ANGELIE T. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY J. 
Rating:
5.0

Customer did not leave a comment.

Asberry H. 
Rating:
5.0

Dane is the man. The other girl wasn't too welcoming. I Like the new management although I didn't get to meet the owner.

Raymond W. 
Rating:
1.0

Customer did not leave a comment.

RYAN PAUL M. 
Rating:
5.0

Customer did not leave a comment.

shirley S. 
Rating:
5.0

Nothing, very friendly and professional

SANDRYA M. 
Rating:
5.0

Customer did not leave a comment.

Silvia S. 
Rating:
5.0

The surge brakes on the trailer were shot. It caused unstable braking when I had a load in the trailer. The people working at the location were great.

William B. 
Rating:
5.0

Customer did not leave a comment.

Alvarez L. 
Rating:
5.0

Overall an exceptional experience. Dana is a very charming young man. Very reassuring to see that this new generation still has manners.

TURANIA J. 
Rating:
4.0

Customer did not leave a comment.

Beverly S. 
Rating:
5.0

Customer did not leave a comment.

DEMETRIUS D. 
Rating:
4.0

First of all, I thank you for the review survey. Despite the good service that I received. I'm very disappointed that the person who closed out my paperwork charged my bank card for $23.00 with no explanation despite the fact that I put gas in the truck before I returned it. I notified the person who processed the rental that the vehicle only had just over half a tank of gas. The salesman took a photo of the fuel gauge and told me to put gas the vehicle to the point of just over half a tank when I return the vehicle which is what I did. If my account is not credited, I will file a complaint.

OLIVER C. 
Rating:
5.0

Keep current staffing

Eugene L. 
Rating:
4.0

Unsure at this time.

EVERETT W. 
Rating:
4.0

Customer did not leave a comment.

FAZAL A. 
Rating:
1.0

The cashier was very rude. And did not have a mask one

ADDISON A. 
Rating:
5.0

Customer did not leave a comment.

NORA A. 
Rating:
5.0

Customer did not leave a comment.

SHARON J. 
Rating:
5.0

Customer did not leave a comment.

Crystal B. 
Rating:
5.0

1st time using location; but based on customer service, ease of transaction plus cleanliness of vehicle, will definitely use again

Reginald V. 
Rating:
5.0

The Customer Service Agent James was excellent, knowledgeable, friendly and very helpful. He was a very nice person to deal with and made the entire experience smooth and pleasant. He's an excellent employee.

MARK I. 
Rating:
5.0

Customer did not leave a comment.

PAMELA F. 
Rating:
5.0

Always great

Kelly J.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Matt P.  |  Overall Experience 
Rating:
5.0

Thanks so much for all the help and a good place to business with.

Martin w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MAriano F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

damion t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bianca f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

misty p.  |  Overall Experience 
Rating:
3.0

Slightly disorganized. Storage unit I reserved wasn’t available, even though a bigger one was offered at the same price, what happened with the original reservation. Had to wait for a lock to be cut off and also waited about 10 minutes to be let in the gate.

De Evin J.  |  First Impressions 
Rating:
3.0

The main reason I participated in this survey was because of Kevin. He is a true professional and met all of our needs. Not only that, he was very kind!

joyce g.  |  Overall Experience 
Rating:
5.0

Thank you

Danny P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sybil C.  |  Overall Experience 
Rating:
5.0

I have rented this unit for OVER a year and there were no rodents, roaches or anything in my belongings; that was amazing in itself but I expect that from that EXCELLENT FACILITY in DeSoto! Thank you!

STEPHANIE P.  |  Overall Experience 
Rating:
5.0

Everything went well and the young lady employee was most helpful and courteous.

cecil b.  |  First Impressions 
Rating:
5.0

Great Customer Service

Michelle C.  |  First Impressions 
Rating:
2.0

This place is crawling with Rats!!! Rat poop EVERYWHERE in our unit.

Lisa G.  |  Overall Experience 
Rating:
4.0

No comments

Dessa S.  |  Overall Experience 
Rating:
5.0

Had no problems the service was great

misty p.  |  First Impressions 
Rating:
4.0

Kevin was extremely helpful and provided great customer service rarely seen anymore. I would recommend this facility to anyone.

KERRY A.  |  Overall Experience 
Rating:
5.0

The manager Kevin Clayton provided excellent customer service during my truck and storage rental!

Corey G.  |  First Impressions 
Rating:
5.0

every thing went find

LARRY D.  |  Overall Experience 
Rating:
1.0

Mice butchered my items.

Kourtney M.  |  Overall Experience 
Rating:
5.0

I talked with angel and she was so nice, professional and very knowledgeable with all the questions i had. I will definitely be a returning customer. Couldn’t ask for better customer service!!

Stephanie D.  |  First Impressions 
Rating:
5.0

Kevin and staff are great

Michelle j.  |  Overall Experience 
Rating:
5.0

AWESOME

Daniel P.  |  First Impressions 
Rating:
5.0

The Manager was extremely nice and helpful.

CHERYL B.  |  Overall Experience 
Rating:
5.0

Kevin The general manager wad OUTSTANDING! VERY PROFESSIONAL! VERY FRIENDLY! Went above and beyond to ensure I was taken care of! Will always rent from this facility!

Michael H.  |  Overall Experience 
Rating:
2.0

I showed up yesterday to the location and found out that someone had taken the unit that I had reserved, put their things in it and locked it. No one knows who the person is, who allowed them to do

Adrea M.  |  Overall Experience 
Rating:
4.0

It was a pleasure having my things stored there. Kevin went above and beyond to help my family and I. I did have an issue with rats towards the end of my stay. There was a dead mice inside my storage.

LAKENYA S.  |  Overall Experience 
Rating:
5.0

Kevin Clayton is the BEST. Very good customer service skills.

Tonia W.  |  First Impressions 
Rating:
4.0

Staff were friendly and accomodating. Kevin Clayton the manager was very helpful and made my experience very stressfree. Thank you !

Sue S.  |  Overall Experience 
Rating:
5.0

Very Professional

tammi w.  |  First Impressions 
Rating:
5.0

The manager at this facility was awesome!!! I wanted to shop around but he made believe this was “ the best” deal. He was so professional and a great salesman! Loved the experience!

Shereka B.  |  First Impressions 
Rating:
5.0

Thanks for service

Yaritza P.  |  Overall Experience 
Rating:
4.0

I specifically recommend DESOTO, TX Uhaul. Friendly and helpful staff.

Carmela L.  |  Overall Experience 
Rating:
5.0

Kevin is great I always rent from his location

Wednesday A.  |  Overall Experience 
Rating:
5.0

Excellent customer services

paulette s.  |  First Impressions 
Rating:
2.0

Was not notified about the rodent problem, so when I went to go empty my storage unit rat poop was everywhere.

Nina S.  |  Overall Experience 
Rating:
5.0

It was very good the facility was nice the management good everybody and I would represent I will represent people I know to that facility today is excellent they did excellent me excellent condition.

David M.  |  First Impressions 
Rating:
5.0

This was a great place with great staff.

Kerry D.  |  Overall Experience 
Rating:
4.0

After having our items stored for many years the previous Mangers did a trouble job keeping rodents out of our unit.

BETTY J.  |  Overall Experience 
Rating:
4.0

When I needed them the most they were there. Truly appreciate that and A Special thanks to Ms. Sara Coleman, from my heart you are appreciated.

sharon p.  |  Overall Experience 
Rating:
5.0

They were always kind and helpful. Times got tough and they were understanding and worked with me. I never thought I would meet such kind people at a business. Uhaul in desoto is the best!

erica w.  |  Overall Experience 
Rating:
4.0

Staff was great, but my unit had problems getting in and out of.

RODNEY B.  |  Overall Experience 
Rating:
5.0

Came in a little before closing and the treated me like the time didn’t matter. Didn’t rush me in any kind of way. I will recommend and return for more services when needed!

ambrosia a.  |  First Impressions 
Rating:
5.0

God bless you. Your guys were awesome.

Vern r.  |  Overall Experience 
Rating:
5.0

Great Staff!

Tarsha W.  |  Overall Experience 
Rating:
5.0

Thank you very much for your help!

Hope W.  |  Overall Experience 
Rating:
5.0

Great costumer service!!!

Amanda M.  |  Overall Experience 
Rating:
5.0

Good customer service and manager was very helpful

Natassia G.  |  Reservation 
Rating:
3.0

I like the fact that you have security cameras, however the entry to the units is ridiculous for and car or truck to pass through. I scraped the bottom of my car moving to the side for another car.

Latrece R.  |  Reservation 
Rating:
5.0

Already said it all

steven z.  |  Overall Experience 
Rating:
5.0

I was really pleased with the service I received. It’s a family friendly atmosphere.

betty w.  |  Reservation 
Rating:
4.0

Staff was very helpful. Facility is convenient to where we moved.

becky p.  |  Overall Experience 
Rating:
2.0

Late fees after 2 days a bit much will NEVER

dwalla j.  |  Overall Experience 
Rating:
3.0

Kevin was friendly and very helpful i would rate his sevice excellent ...their was a female their who seemed to be confused and very unfriendly ..an older gentleman who was very helpful and friendly.

Olene K.  |  Overall Experience 
No reviews have been submitted for this location.

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