Customer Reviews for U-Haul Moving & Storage of De Soto

3181 reviews

1245 S I-35   De Soto, TX 75115
(I-35 S Of Parkerville)

(972) 230-1337

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(972) 230-1337

1245 S I-35
De Soto, TX 75115
(I-35 S Of Parkerville)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

KEVIN C. 
Rating:
5.0

Very friendly and helpful

Kevin N. 
Rating:
5.0

My experience was wonderful and refreshing working with Wykettia the on staff manager. She as very helpful and professional.

JANICE M. 
Rating:
5.0

Customer did not leave a comment.

MARCUS K. 
Rating:
5.0

Customer did not leave a comment.

daundre d.  |  First Impressions 
Rating:
5.0

Mgr was awesome!

STEVE H. 
Rating:
5.0

I love that James your employee for the owner I'm not sure James he explains everything that needed to be done I thought when I came and brought the equipment back I was supposed to have my paperwork he took very good care of me made me understand all instructions and make sure that I know how to utilize the equipment the right corrected way I wouldn't change anything if I had to go again I would make sure I go to the same person James so that that way I can get the full 100% satisfied guarantee from him thank you so much James women don't know how to do a lot of traffic men do not teach them when it comes to equipment like this I appreciate what you have done 👍🙏✌️

JOYCEANNA C. 
Rating:
5.0

Have rented from this location a few times. James has always made it a smooth process. Even when I had to switch equipment at last minute. He was very Respectful and Courteous throughout. He makes me want to rent at this location

JACQUELINE W. 
Rating:
5.0

Customer did not leave a comment.

mary A. 
Rating:
5.0

Great team work, and good spirit employees.

ALLEY C. 
Rating:
2.0

They said that they had to add fuel to get the tank up to 1/4 and I know that to be incorrect. It was above 1/4 when I dropped it off and I got charged extra money for what they said was 4 gallons under 1/4 tank.

Larry C. 
Rating:
5.0

Customer did not leave a comment.

Shatanya F. 
Rating:
5.0

Customer did not leave a comment.

MARQUET N. 
Rating:
5.0

Customer did not leave a comment.

Fernando J. 
Rating:
5.0

Gr8 Service

LARRY WAYNE H. 
Rating:
5.0

Customer did not leave a comment.

DEMENTRE L G. 
Rating:
3.0

Customer did not leave a comment.

CHARLES J. 
Rating:
5.0

Customer did not leave a comment.

TIANA J. 
Rating:
5.0

Customer did not leave a comment.

robert C. 
Rating:
5.0

Customer did not leave a comment.

Tanequa M. 
Rating:
5.0

Customer did not leave a comment.

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

MARC D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Great Service Representative. She was very professional and courteous. Will rent again

CHANNING G. 
Rating:
5.0

Customer did not leave a comment.

MARQUET N. 
Rating:
5.0

Customer did not leave a comment.

Kelley W. 
Rating:
5.0

NA

SHAWN H. 
Rating:
5.0

Wykethia Johnson was a great help. She is an exceptional manager and take care of her customers.

LESTER L. 
Rating:
5.0

N/a

George R. 
Rating:
5.0

Not a thing everthing was A 1 service

Hector G. 
Rating:
5.0

Very friendly and helpful !!

DALE T. 
Rating:
5.0

Great customer service and knowledgeable of the job

CECIL C. 
Rating:
5.0

Customer did not leave a comment.

IVORY S. 
Rating:
5.0

Customer did not leave a comment.

CLARENCE H. 
Rating:
5.0

Customer did not leave a comment.

DORIAN W. 
Rating:
5.0

Excellent staff!! Can't say enough good. I worked with Dana who was a professional through and through! Kudos!!

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

KIM STERLING I. 
Rating:
5.0

Customer did not leave a comment.

Erik M. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth J. 
Rating:
5.0

Woman at the counter was very helpful.

LaShonda B. 
Rating:
5.0

Customer did not leave a comment.

JUAN S. 
Rating:
5.0

Very helpful and very professional

MICHAEL S.  |  Overall Experience 
Rating:
4.0

choices/comments based on drop off only- didn't go inside, simply pulled up, gentleman came out and looked over the equipment and we parked it out back. very easy drop off.

Rhonda P. 
Rating:
5.0

Customer did not leave a comment.

Careen J. 
Rating:
4.0

Customer did not leave a comment.

cecil b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia G. 
Rating:
5.0

Keda is a great leader with her team.

CATHERINE M.  |  Overall Experience 
Rating:
5.0

Who'll pick up and drop off locations were ok. Uhaul over pissed me off to no end. I tried to drop off at my home town. But was turned away as their lot was full. BS. I was threatened with a $300 fee if I dropped it off at my home town uhaul. Called customer service and wait oh hold forever. After being tired and sour I was getting the run around from the company. I was told to take it to de Soto for drop off, then Corp texted me a drop off location that doesn't exist. All this at $.40 a mile. I called for support and endless hold times again while lost in a bad neighborhood. To hold longer than two minutes for customer support completely unacceptable utterly unacceptable. Your words are bullshit. Corporation is demonstrating how they value the customers or in this case devalue their customers no fearful of a $300 charge for dropping off at the wrong location I started calling all nearby locations and they were closed for the day. I finally found the place and talked to the guy there I showed him the mileage and fuel gauge of when I tried to drop it off in Waxahachie vs now and he made it right on the ticket. But Waxahachie is lazy, full of shit, and rude. Corporate's behaviors do not mirror words therefor lies. .

PATRICK M. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA C. 
Rating:
5.0

The staff was great. Was late picking the truck up but she pulled my reservation up anyway The entire staff were very helpful.

MICHAEL R. 
Rating:
5.0

Nothing, this is the only uhaul location I use. They are always so friendly, fast and knowledgeable about what you need from them..

Jewel W. 
Rating:
5.0

The new manager at this location was amazing! Super informative, quick and very friendly. Love her!

ANGELA B. 
Rating:
5.0

I will never rent a truck from Uhaul again. You are liers, this is the 2nd time I didn't get my CASH deposit back when returning truck.

MARK V.  |  Overall Experience 
Rating:
5.0

Wonderful customer service

ANGELA E. 
Rating:
5.0

None

thomas J. 
Rating:
5.0

The tech was very courteous.

MCKENZIE B. 
Rating:
5.0

Customer did not leave a comment.

SONIA J. 
Rating:
3.0

Customer did not leave a comment.

ENRIQUETA I. 
Rating:
5.0

Customer did not leave a comment.

JACLYN B. 
Rating:
5.0

Customer did not leave a comment.

KeAndra C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frank C. 
Rating:
5.0

Very polite and customer oriented, made renting easy, and went beyond to meet my budget!

VERNON D. 
Rating:
3.0

Made a reservation, they gave uhaul to someone that didn't have a reservation and I had to wait until they fix a flat 20min to get a uhaul

PATRICIA ANN W. 
Rating:
4.0

Trailer kept throwing a message to "check brakes" on vehicle dashboard - was not informed when I picked up trailer but found out later when returned this was a possibility... would suggest maybe giving future trailer customers a heads-up of the possibility of this happening to avoid confusion.

MIGUEL JR L. 
Rating:
5.0

NOTHING THEY ARE GREAT!!!

JEWEL W. 
Rating:
5.0

Customer did not leave a comment.

JUAN S. 
Rating:
3.0

Customer did not leave a comment.

BELINDA M. 
Rating:
3.0

Make sure that all personnel are properly trained on every aspect of the job, especially when customers return rental equipment.

EDDIE H. 
Rating:
5.0

Caidyn was super nice! Everything went smooth & great.

CATHERINE M.  |  First Impressions 
Rating:
5.0

I'm not sure what his name was but the gentleman that checked me in for my reservation was extremely professional and helpful. A+ employee, he deserves a raise!

MARNA M. 
Rating:
4.0

If someone has asked for an appliance dolly . Please make sure it is there when you pick up your truck.

REGINALD B. 
Rating:
5.0

I have a continuously rented from this location and they have always had what I needed or was able to recommend what I needed.

Victor P. 
Rating:
5.0

Customer did not leave a comment.

THOMAS TERRY M. 
Rating:
5.0

Sean was helpful. My experience was quick and efficient. Good price for what I needed.

TENACIA W. 
Rating:
4.0

Have the truck available that was reserved

JUDY W. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL ELVIS J. 
Rating:
5.0

I have used this location several times and each time they are friendly, fast and extremely helpful.

VICKIE ROSE G. 
Rating:
5.0

Thank you so much.

eric W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT N. 
Rating:
3.0

The storage facility could be cleaner, I wain unit 27 & there was garbage sitting in front of the unit next to mine for a month & was still there when I moved out also there was a brick in the parking lot I almost hit

Gary J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ascheley D. 
Rating:
4.0

Customer did not leave a comment.

Traci T. 
Rating:
5.0

Customer did not leave a comment.

howard G. 
Rating:
5.0

Customer did not leave a comment.

PHARRIS H. 
Rating:
5.0

My only problem was that the website was down and I was not able to reserve online. Once I called and made the reservation over the, it all went smoothly. Pick up and drop off we're both easy. Staff was great.

MICHAEL E. 
Rating:
4.0

No issues! Thanks for the assistance!

Anitra C. 
Rating:
4.0

Nothing keeps up the good work!!!

PAUL M. 
Rating:
5.0

Loved the service and will most definitely use them again

Cynthia G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CEDRIC F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AVA S.  |  Overall Experience 
Rating:
2.0

Reserved a 10 x 10 storage unit. When I got there they said they didn’t have any. Had to take a 20 x 20 Because I didn’t have any alternative to unload my trailer. Also there was water all over the floor. Very disappointed. I’ll be finding another storage unit at the end of April.

Lance S.  |  First Impressions 
Rating:
5.0

I enjoyed my reservation, They both went above and beyond, Very professional and kind, Thank you so much🙌🙏📖😇⛪

Ruby B. 
Rating:
2.0

Customer did not leave a comment.

anthony w.  |  Overall Experience 
Rating:
2.0

I called customer service to extend my rental for one day and was charged over 400 dollars to go down the street. When I called the store they fixed the issue without hesitation which was helpful and I commend them for that its just a big Inconvenience that the customer support line knows less then the store. Other then that my rental was prefect and had a speedy check out.

BRANDON W. 
Rating:
5.0

Customer did not leave a comment.

Ervin S. 
Rating:
5.0

Customer did not leave a comment.

Eddie M. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA B. 
Rating:
5.0

The gentleman at counter was great!

EDMUNDO R. 
Rating:
4.0

Customer did not leave a comment.

Asberry H. 
Rating:
5.0

Nothing, EVERYTHING was GREAT!!

antoinette S. 
Rating:
4.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

ROQUE R. 
Rating:
5.0

Customer did not leave a comment.

Asberry H. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

Thank you for all your help.

Isfrain G. 
Rating:
5.0

Available equipment and friendly staff keep me coming back!!

Adrien C. 
Rating:
5.0

Customer did not leave a comment.

TACORRIE J. 
Rating:
5.0

Everyone was very helpful thank you for your service

GEORGETTE A. 
Rating:
5.0

Everyone here were friendly, offered help with my supplies I purchased as well as a small box to carry it in and they all treated me with respect.

DEBRA H. 
Rating:
5.0

Love the service here. Dana is the sweetest young man there is. He did his best to keep everyone entertained when the computers were freezing. He showed my youngest daughter how to juggle. My first time meeting him. The manager is awesome. They seem like they would be partners in crime.

COURTNEY H. 
Rating:
4.0

Continue Learning and apply new skillsets.

KEVIN C. 
Rating:
5.0

Didn't quite understand the extra miles charges.

BILLY W. 
Rating:
5.0

Job well done

Micheal H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shenika T.  |  Overall Experience 
Rating:
5.0

Always great

Kelly J.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Matt P.  |  Overall Experience 
Rating:
5.0

Thanks so much for all the help and a good place to business with.

Martin w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MAriano F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

damion t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bianca f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

misty p.  |  Overall Experience 
Rating:
3.0

Slightly disorganized. Storage unit I reserved wasn’t available, even though a bigger one was offered at the same price, what happened with the original reservation. Had to wait for a lock to be cut off and also waited about 10 minutes to be let in the gate.

De Evin J.  |  First Impressions 
Rating:
3.0

The main reason I participated in this survey was because of Kevin. He is a true professional and met all of our needs. Not only that, he was very kind!

joyce g.  |  Overall Experience 
Rating:
5.0

Thank you

Danny P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sybil C.  |  Overall Experience 
Rating:
5.0

I have rented this unit for OVER a year and there were no rodents, roaches or anything in my belongings; that was amazing in itself but I expect that from that EXCELLENT FACILITY in DeSoto! Thank you!

STEPHANIE P.  |  Overall Experience 
Rating:
5.0

Everything went well and the young lady employee was most helpful and courteous.

cecil b.  |  First Impressions 
Rating:
5.0

Great Customer Service

Michelle C.  |  First Impressions 
Rating:
2.0

This place is crawling with Rats!!! Rat poop EVERYWHERE in our unit.

Lisa G.  |  Overall Experience 
Rating:
4.0

No comments

Dessa S.  |  Overall Experience 
Rating:
5.0

Had no problems the service was great

misty p.  |  First Impressions 
Rating:
4.0

Kevin was extremely helpful and provided great customer service rarely seen anymore. I would recommend this facility to anyone.

KERRY A.  |  Overall Experience 
Rating:
5.0

The manager Kevin Clayton provided excellent customer service during my truck and storage rental!

Corey G.  |  First Impressions 
Rating:
5.0

every thing went find

LARRY D.  |  Overall Experience 
Rating:
1.0

Mice butchered my items.

Kourtney M.  |  Overall Experience 
Rating:
5.0

I talked with angel and she was so nice, professional and very knowledgeable with all the questions i had. I will definitely be a returning customer. Couldn’t ask for better customer service!!

Stephanie D.  |  First Impressions 
Rating:
5.0

Kevin and staff are great

Michelle j.  |  Overall Experience 
Rating:
5.0

AWESOME

Daniel P.  |  First Impressions 
Rating:
5.0

The Manager was extremely nice and helpful.

CHERYL B.  |  Overall Experience 
Rating:
5.0

Kevin The general manager wad OUTSTANDING! VERY PROFESSIONAL! VERY FRIENDLY! Went above and beyond to ensure I was taken care of! Will always rent from this facility!

Michael H.  |  Overall Experience 
Rating:
2.0

I showed up yesterday to the location and found out that someone had taken the unit that I had reserved, put their things in it and locked it. No one knows who the person is, who allowed them to do

Adrea M.  |  Overall Experience 
Rating:
4.0

It was a pleasure having my things stored there. Kevin went above and beyond to help my family and I. I did have an issue with rats towards the end of my stay. There was a dead mice inside my storage.

LAKENYA S.  |  Overall Experience 
Rating:
5.0

Kevin Clayton is the BEST. Very good customer service skills.

Tonia W.  |  First Impressions 
Rating:
4.0

Staff were friendly and accomodating. Kevin Clayton the manager was very helpful and made my experience very stressfree. Thank you !

Sue S.  |  Overall Experience 
Rating:
5.0

Very Professional

tammi w.  |  First Impressions 
Rating:
5.0

The manager at this facility was awesome!!! I wanted to shop around but he made believe this was “ the best” deal. He was so professional and a great salesman! Loved the experience!

Shereka B.  |  First Impressions 
Rating:
5.0

Thanks for service

Yaritza P.  |  Overall Experience 
Rating:
4.0

I specifically recommend DESOTO, TX Uhaul. Friendly and helpful staff.

Carmela L.  |  Overall Experience 
Rating:
5.0

Kevin is great I always rent from his location

Wednesday A.  |  Overall Experience 
Rating:
5.0

Excellent customer services

paulette s.  |  First Impressions 
Rating:
2.0

Was not notified about the rodent problem, so when I went to go empty my storage unit rat poop was everywhere.

Nina S.  |  Overall Experience 
Rating:
5.0

It was very good the facility was nice the management good everybody and I would represent I will represent people I know to that facility today is excellent they did excellent me excellent condition.

David M.  |  First Impressions 
Rating:
5.0

This was a great place with great staff.

Kerry D.  |  Overall Experience 
Rating:
4.0

After having our items stored for many years the previous Mangers did a trouble job keeping rodents out of our unit.

BETTY J.  |  Overall Experience 
Rating:
4.0

When I needed them the most they were there. Truly appreciate that and A Special thanks to Ms. Sara Coleman, from my heart you are appreciated.

sharon p.  |  Overall Experience 
Rating:
5.0

They were always kind and helpful. Times got tough and they were understanding and worked with me. I never thought I would meet such kind people at a business. Uhaul in desoto is the best!

erica w.  |  Overall Experience 
Rating:
4.0

Staff was great, but my unit had problems getting in and out of.

RODNEY B.  |  Overall Experience 
Rating:
5.0

Came in a little before closing and the treated me like the time didn’t matter. Didn’t rush me in any kind of way. I will recommend and return for more services when needed!

ambrosia a.  |  First Impressions 
Rating:
5.0

God bless you. Your guys were awesome.

Vern r.  |  Overall Experience 
Rating:
5.0

Great Staff!

Tarsha W.  |  Overall Experience 
Rating:
5.0

Thank you very much for your help!

Hope W.  |  Overall Experience 
Rating:
5.0

Great costumer service!!!

Amanda M.  |  Overall Experience 
Rating:
5.0

Good customer service and manager was very helpful

Natassia G.  |  Reservation 
Rating:
3.0

I like the fact that you have security cameras, however the entry to the units is ridiculous for and car or truck to pass through. I scraped the bottom of my car moving to the side for another car.

Latrece R.  |  Reservation 
Rating:
5.0

Already said it all

steven z.  |  Overall Experience 
Rating:
5.0

I was really pleased with the service I received. It’s a family friendly atmosphere.

betty w.  |  Reservation 
Rating:
4.0

Staff was very helpful. Facility is convenient to where we moved.

becky p.  |  Overall Experience 
Rating:
2.0

Late fees after 2 days a bit much will NEVER

dwalla j.  |  Overall Experience 
Rating:
3.0

Kevin was friendly and very helpful i would rate his sevice excellent ...their was a female their who seemed to be confused and very unfriendly ..an older gentleman who was very helpful and friendly.

Olene K.  |  Overall Experience 
No reviews have been submitted for this location.

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