Customer Reviews for U-Haul Moving & Storage of Dadeland

Have more help when equipment was rented. I had to wait a bit as there were inadequate service folks to help get the equipment at pick up location.

super very expency de cost

Thanks so much !

This was not my only recent rental from uhaul so all my information was already on file but the clerk insisted on doing it all again as thought I had never rented from uhaul before. Make sure the system has the information readily available.

Everything was great

Never actually saw a bill, when I dropped the van back, not sure what the extra charges were.. but the service was wonderful

Truck had a mal function alert about tires and took too much time to rent. Very old renting process.

Do nothing, everything is good and also the location. Keep the good work. Congrats.

later return time

never again will I use a uhaul from this location.

Horrible experience! 3rd time in. Never again!!!

Improve customer service. Consistently awful the last two times I have used this location. No doubt a reflection of ownership.

The location was understaffed and completely unorganized. Every customer there was upset with service and employees were combative blaming everything on ownership. This is the time I'll ever give my business with U-Haul!

Great costumer service They helped me with the return Thank

My guaranteed reservation for order 20042674 was not honored because the equipment was not there. Somebody owes me $50.

Courteous and helpful staff.

Even though I did online check in and document signing ahead of time, it still takes quite a while to do paperwork, etc before getting what your renting

Dylan very helpful. Mobil experience a bit daunting. Had trouble finding location barcode there.

Great overall!!

I was charged a higher rate than advertised due to “ subject to availability “ absolutely ridiculous.

Make sure the electrical system is 100% on your trailers.

Exelente todo.

I have asked for simple receipts and was told to go to log in to the website. I was unable to open the receipts. What a hassle!!!!!!!!!!!!!!

Seamless drop-off/return process

Everything was great

The customer service at this location needs serious change. I went to pick up my reservation and was ignored and the rep walked away. I went the next day and the gentleman put my credit card information in the system wrong and my card was blocked for an hour.

Office customer service is amazing Maintenance not good. After 2 miles the "require oil change sign" came up

Your computer system was down for quite sometime during my visit

we returning van. Uhaul worker proceeded to blame me for dirt in the back of van and wanted to charge me $25.00 to clean. I used van for 3 hours to mover furniture. Van had marks in the back that look old but he insisted it was my fault. I felt strong armed and frankly a cheap move by uhaul.

The location & truck of Uhaul are admirable, but their policy on "gas fuel" I've been screwed three (3) times in my recent rentals. The inflexibility of not returning back to a customer the $35 extra dollars out of their pocket to fill the tank (tank given 1/2 full) or compromising somewhat has left a very bad taste in my mouth. Home Depot trucks for me from now on - I'm DONE with Uhaul.

People were friendly, efficient, straightforward, no pressure, courteous, and service was excellent. Truck was clean, ran well, and the charges had no hidden additions. Best rental I've ever had, and there have been plenty.

Provide a vehicle with not 91,000 miles & with a better working transmission. Most importantly; if consumer doesnt want hand dolly then it should be marked on customers slip as such just like mileage is; that way the returned vehicle knows that the dolly was never provided to consumer.

nothing, everything was great

The worst customer service from the all the employees working. Refusal to help when there was an issue that’s I specifically asked about. Blatant disrespectful while speaking. Failed to mention that the gate to storage was broken and would not be able to access after hours which I specifically requested multiple times. Lied to customer multiple times. Failed to write correct information after I gave him all my info, he said it didn’t matter. Terrible service, police was called

I did not have a nice experience at locations. Was told something on the phone, then was told something else at locations. Person in charge was very rude to myself and husband, young girls in the front did not have control of situation. I phoned and complained to customer service, (Taryn) she said someone would reach out to us, no one did! I also emailed my comments via contact form, no one called me either!! My husband upon returning the truck explained to the person in the front that truck was dirty. Looks like they may have rented it to someone who had a dog, hair all over the place, and no wiper solution available. Nice to find out when you are on the expressway at 1;00 am. Overall if you are going to strive for greatness and you bother to send out these surveys, get your game on. Otherwise there is really no point!

Staff very helpful, attentive and thorough. Began sanitization immediately upon entering the vehicle upon return

Marcia is by far the best customer service agent I ever met. She solved all my problems, always called back when she promised to, and was extremely helpful and patient. She even helped me on things that another location was supposed to do (the other location, Inglewood, never answered the phone) Thanks a lot Marcia!!!! She made U-haul be an amazing experience for me. The Ubox driver in Miami, Cindy, was also awesome, careful and proficient. Thanks!

👍

Your personnel were courteous and helpful, please give them a raise as you wouldn't want to loose them.

The van smelled like a horse stable and there were ants everywhere.

Charging $50 for 2 gallons of gas is a nonsense. The day I did the reservation they told me that they have enough dollies but the day I picked up the truck they say they don't have the furniture Dolly available for rent so I had to buy it. I was short 2 gallons of gas and they charged $30 for the fee and $20 to fill that 2 gallons, the Gas station is across the street. I never wrote a review, but they pissed me off big time.

Mike in the front desk has poor customer service skills. Rude to customers on phone and to myself as well. You need someone with more people skills representing your company

Great customer service!

customer service was very bad, the ladie in the counter, never answered my questions, the old men at the time to return the van, was with very bad actitud. I'm very desapoiment. I used that location before and was good.

Great services!!!!

Overall, this location is good. The employees are professional, courteous, and knowledgeable. The facilities are clean and well maintained. Parking could be improved. The check-in process is slow, even if you check in on the app beforehand; I hope this process can be improved.

the van was clean however it has a message on the dashboard to change engine oil.

Clean the vans/truck. There were a bunch of big ants. Also if the reservation is for 24 hours them you shouldn't charge customers for dropping it early overnight. . I got charged $20 cause I took it back after hours. Ridiculous.

Though everyone at this U-Haul facility was friendly enough, I did not have a good experience. I reserved my truck using the Mobile Pick-Up option on my phone. I got everything set up, and when I got to U-Haul of Dadeland, I followed all of the steps on my phone so that all I needed to do was get the key and drive away. Except it didn't work out that way. I was made to get in a long line, even though I showed them that I had the reservation all set on my phone. When I finally got to the counter, the gentleman made me go through everything again, even though I showed him that I had already done it on my phone. I got there before 10 AM (my reserved time), thinking I'd be driving away in 10 minutes. Instead, I was driving away more than 45 minutes later. When I returned the truck (about an 1 1/2 hours earlier than scheduled), the gentleman told me he was emailing my receipt. I never got it. I had to call when I got home, wait 20 minutes for someone to come on the line, and that person, whose name was Alesha (and the only hero of this story), emailed it right away. She also told me that I'd been charged for gas, even though I filled it past the point that I'd been told to (1/4 tank). Alesha refunded that amount. Other than Alesha, I was not treated the way I had expected to be treated at U-Haul of Dadeland. Next time, I'll go with Penske, where I've never had any issues.

I can't remember the last time I rented a UHaul truck, and was not looking forward to it since my brother recently rented one at another location and had a bad experience. I was pleasantly surprised to find that from the reservation through the return it was an excellent experience. From the professionalism of the staff to the quality of the vehicle, I was very impressed and will use this business again.

Don’t worry I will be back soon!

Love the staff! Very friendly and very helpful!!

When moving in I was not given a lock or key and told they would open the unit when I returned. When attempting to move out I was told that I should’ve received one and a lock. I was told I’d have to pay $50 to get my things out. Horrible service and I was not able to get my belongings until my dad drive up to speak to the employee. Will not be using this company ever again and will tell others not to go here.

We would not hesitate to come back -thank you

While removing my items from storage, I saw 2 roaches that I could not have previously had. Same roaches I saw dead in the hallway. The lady who set me up with the storage unit was extremely rude. The guys in the back near the storage were great! Always kind and helpful. They are the only reason why I’m giving 3 stars and not 1.

Terrible experience with the sales rep. There is no manager at the hours. They do not know the rate. I think that they overchaged to me. Working in a formal complaint to send to Headquater thanks

I notified 3 DIFFERENT Male employees ABOUT HOW uneven THE lock didn't match up to door hinges every TIME I TRIED TO unlock alarm would blast EVERY TIME it was very bothersome I HAVE VACATED MY LOCKER SHOULD RECIEVE PARTIAL REFUND THE BEST PERSON PROFESSIONAL POLITE ALWAYS WAS THE WOMAN FROM TRIADAD OR CARIBBEAN WAS THE BEST COUNTER PERSON IN YOUR DADELAND OPERATION ALWAYS POLITE AND KNEW EVERYTHING ASPECTS OF SERVICE

Excellent support from the time I rented a trailer to the 30 day storage I used

I’ve used it for years and will use it again !!

Michael was very helpful.

Thank you for a great service

Horrible customer service. The employees didn’t know how to do their job. Waited over an hour and a half to return my UHUAL trailer. I wouldn’t recommend going to this specific store.

I appreciate the fact that your building was air conditioned. It made a world of difference on moving in the heat. Thank You.

Cannot beat a FREE month! Everyone there was friendly and helpful. We got our stuff out within the month and our charge we $0!

Last May, when we started our rental, I waited in line two hours, despite having done all the online registration. (Uhaul advertised the online registration as the way to skip the line and save time.)

they helped me out in many ways. things could have fallen through if they didn't

Great Staff!

Team is outstanding! Facilities are clean and well kept. Location is excellent. This place is 5 stars all the way. No wonder they are always so busy, but is worth the wait!

Excellent service!

My only concern was that there are always only two people at the office to help clients. The average wait time is almost 20-25 minutes wait in the line for service! Especially with Umiami events.

Great place!

Recently rented a storage and moving equipment. Excellent to be served by management/ Danny Feliu, thanks

Excellent experience! Reserved a cargo van for moving items out of a dorm room at University of Miami. Your location is perfect, only 1 mile from campus. Everything was great, start to finish.

This is a clean pleasant facility. I used it for the past 4.5 years. Just emptied my storage unit after one week of making a payment and wondered why I would not be reimbursed for the 3 unused weeks.

After securing storage/ordering supplies online last mo. I still waited in line for the ONE empl. 45 min. He never apologized/wasn’t friendly. Ppl. were mad. One lady left cash/grabbed boxes. More...

Guy who checked me in had the personality of a dead fish. No enthusiasm for customer service, almost rude,Didn't give out info freely and barely when you asked. Assistant manager was awsome,keeper👍❗

Everything was great with great employees.

Excellent service. Mr. Feliu answer all my questions and make sure that everything was taking of care of.

Although my previous experience trying to rent a car dolly was a disaster, this experience and location was great and closer yo my house , thank you

My U-Haul box experience was not good at all. We used Moving Helpers who was a terrible experience. My second box was delivered to Philadelphia and arrive late to Miami two weeks late.

Very professional

Always!

Location was always easily accessible. Employees always willing to assist.

Very happy with the servive and facility.

Everything was great and everyone treated me super nice. Even Francisco stayed a few minutes after ours and helped us loading my stuff into the unit I just rented. Really really good

Nice and clean with service minded staff.

nice people in the store

Clean and nice facilities with service minded staff. You could have a little bit more generous opening hours.

Both Marcia and Cintia have provided me with an excellent service. They were kind helpful but mostly knowledgeable. Great people for a great company

Nothing to add

Thanks

The people at this facility, especially those behind the counter, were great. Thank you.

Customer service has been excellent. Everyone at the location has been friendly and very professional. Would definitely recommend to anyone looking for storage.

Very professional, courteous and helpful.

Thank you

I notified the staff on 8/15 that I was moving out. They logged me out on 8/31 and auto pay still charged me on 9/1. I left a complaint with customer service still have not received my money back.

Good experience. However, my experience in PA with UHaul was quite difficult. You were not helpful at all.

Thank you Uhaul for you professionalism. The staff really try to take care of your needs. We will continue to use your services as long as your company continues to take care of your customers.

x

Thank you!

Had a horrible experience...spent over 3000 dollars with uhaul and worst the worst service ever.... Inadequate incompetence just lack of common sense..bunch of young kids that really dont care...

Great folks! Very courteous, very helpful!

The storage unitdoor handle was very hard to open I reported it-everyone was very helpful and nice partcularly the spanish woman who opened/showed me unit she was great (can’t remember name) the best

Long wait at counter (1:15) to rent storage unit.

Long waits to install hitch at Erie, PA forced me to go to another shop. It was quite frustrating. You did not have specific electrical part for my car light. Had to splice my car cables. Expensive.

Thanks Miguel for the assistance.

This was my first time using Uhaul Storage, and I have to say that I am impressed and very satisfied with Uhaul's service and facility.

Marcia, the manager of the facility is one of the most professional people our company has had the pleasure of doing business with. Please convey our thanks to Marcia & staff for the excellent service

Thank you for your help..

The employees were friendly and helpful but the office is under staffed. It was frustrating to have to wait in a long line with only one employee attending everyone. It’s too bad.

None

Facility was immaculate and staff very professional and helpful!

Thanks for your service

Great customer Service. Friendly staff.

Excellent