Customer Reviews for U-Haul Moving & Storage of Dadeland

Rating:

1.0

Never moved in the storage but was still charged a month for it.

Rating:

5.0

Bery good.

Rating:

5.0

Very appreciative of the professionalism displayed by staff and the effort and integrity they displayed throughout this process to accomplish a successful outcome and meet all of our needs

Rating:

5.0

more rental agents at peak times or express line if you are already checked in with equipment confirmation

Rating:

5.0

Fui atendida con gran amabilidad y profesionalismo. Me ayudaron siempre que lo necesite. El lugar de almacenamiento siempre limpio . Es un lugar que siempre lo voy a recomendar y a utilizar.

Rating:

5.0

I wouldn't change anything

Rating:

5.0

Great services and quick and no problems.

Rating:

5.0

Guys that helped me secure the trailer to the car were excellent! Customer service in the office too was A+

Rating:

4.0

Kenneth was very friendly, kind, and resourceful.

Rating:

5.0

No additional advice, just keep doing what you're doing. Friendly and informative service rep. Explained options well. Installation was complete within the time frame promised.

Rating:

1.0

Bad customer service, extremely dirty facility, no lock inside the storage room.

Rating:

5.0

Thank you U-Haul team ! Always helpful.

Rating:

5.0

The employees are very helpful at this location.

Rating:

2.0

No strap to hold container to trailer. Two furniture pads instead of four. Wooden box falling apart. Door would not close. Lock hasp not secure. Velcro on cover so old it would not connect.

Rating:

5.0

I highly recommend this UHsul facility for Storsge as well as moving supplies, they allow others to give back boxes free. Additionally, the rental program is great. Good selection of. Vehicles at reasonable prices. Staff is extremely helpful in every category!

Rating:

5.0

Great service

Rating:

4.0

My pick up location was changed, despite having a reservation. I had to call to get it changed back to my original location.

Rating:

4.0

I had booked a unit here over a month ago but when I got to the facility it wasn’t available. No problem though bc the manager helped me and was able to find something different

Rating:

1.0

The storage was reserved with a credit card yet it was simply a “waiting list”. Let’s be clear those are two separate things. I even called to confirm. That’s ludicrous. The staff tried to be nice but I cannot recommend you

Rating:

5.0

Employees were easy to locate when I arrived and made the drop-off a seamless process. Very courteous crew.

Rating:

5.0

The windshield and exterior was filthy.. it couldn’t hurt to wipe down the dashboard and clean the windshield/ side windows…

Rating:

5.0

When I arrived to pick up the 6 X 12 trailer, the technician checked the wiring on the trailer. He noted a bad wire and replaced the harness within minutes.I was very appreciative of his job knowledge.

Rating:

5.0

Quick easy and professional

Rating:

4.0

The entry keypad may need to be replaced. Some number keys are fatigued. I appreciate the added security.

Rating:

5.0

20 yrs of storage and not 1 complaint

Rating:

5.0

Great customer service!

Rating:

5.0

keep up the good work U-Haul Team

Rating:

5.0

Such an easy experience. Will definitely recommend AND be returning myself. Thank you!

Rating:

1.0

Stop overcharging for fuel. I drove 30 miles and was charged 7 gallons on top of the 3 I put. The math says I drove 120 miles.minimum

Rating:

1.0

Employee wouldn't give me time to transfer my money my debit card before he charged my card. Now I too wait to pay.. ridiculous

Rating:

5.0

The best service!

Rating:

5.0

The interior was fine, the tires were filled with dirt. I did not mind at all though, until 10 hours later, when I returned the truck and was told that the tires were not acceptable. The gant also told me that I was going to get charged for 1/2 tank of gas, but I showed him the picture I took of the dashboard gages indicating I received it with an empty tank, had I not taken the picture, there was no record.

Rating:

5.0

I like yours location because always have my trucks available

Rating:

5.0

Very good

Rating:

5.0

The truck smelled like smoke and weed. In addition, lots of feathers inside like bird feathers which caused me lots of allergies. Truck is in really bad condition, no alignment- dangerous to drive in my opinion. Not a good experience.

Rating:

1.0

When we picked up, the young lady taking care of us told us that if we paid there the amount she was quoting us, it would be unlimited miles, we paid it; but when we returned the truck they charged us for extra miles. Unlimited is Unlimited. Why scam us?

Rating:

5.0

Everything was great. I wish there was better lighting deep within the storage units, but that's just a "nice to have", not a necessity.

Rating:

5.0

All was completed online, very easy and fast, Thank You

Rating:

3.0

The elevator was broken in January’s when I came to clear the storage room out. Had to carry everything from fourth floor down to ground.

Rating:

5.0

Easy reservation and pickup. Friendly staff! Definitely recommend it!!!!

Rating:

5.0

This is my home base for U-Haul. I have had great success with this location. Friendly and equipment has always been 100%

Rating:

5.0

Everyone was polite and professional.

Rating:

5.0

Very easy to use the app. Whole process very smooth. No complaints .

Rating:

2.0

Whenever I rent in this place there are problems with the person who receives always puts incorrect data . right now I have the photos of receipt and delivery . they are charging me

Rating:

1.0

Was not told I only had to fill the tank 1/2 way. Put 11 gallons in for 32 miles. Total ripoff

Rating:

3.0

Checkin slow. Overcharged for gas

Rating:

3.0

Strong small of tobacco.

Rating:

3.0

Truck was filthy

Rating:

4.0

There is an older African-American gentleman who works at this location who is flat-out rude to customers. When I attempted to show him my rental confirmation on my phone, he yelled "YOU SHOWING ME A PHONE. THAT DON'T MEAN NOTHING TO ME. I ONLY WANNA SEE PAPER." Well, sir, your employer uses an electronic reservation process, and those rental confirmations are sent electronically, so... As I was walking out to my truck a few moments later, I observed the same employee berating another customer for not being familiar with the location of the button for the hazard lights on his rental. This employee has no business working in a customer service position if this is how he is going to interact with customers. On the other hand, every other employee I dealt with at this location was friendly and helpful.

Rating:

5.0

Great customer service and the truck was great. Did it’s job.

Rating:

3.0

Very busy and crowded. Had to wait to get in yard to return trailer.

Rating:

3.0

More parking up front

Rating:

5.0

Good

Rating:

5.0

Good job!

Rating:

4.0

I use the van for only two hours and it was expensivw

Rating:

5.0

Muy bueno servicio

Rating:

4.0

The line was very long because there was only one person working but he was really a great worker.

Rating:

5.0

Exelente atencion del personal muy atenta,el storage super limpio lo recomiendo 100% gracias por su Exelente servicio saludos

Rating:

5.0

The gentleman who helped us was very professional and provided great service and answered all our questions in detail

Rating:

5.0

The gentleman who helped me was very sharp and knowledgeable. Very Kind & helpful! Thank tou

Rating:

5.0

Great service

Rating:

5.0

This is a great place to store U of Miami students' belongings over the summer or year-round. Very easy to access. Carts always available to transport loads to or from your car.

Rating:

3.0

Thank you.

Rating:

5.0

We store our daughters belongings there every summer and have always be happy

Rating:

5.0

Thank you for service

Rating:

4.0

Office staff NEVER answers the phone.

Rating:

5.0

Miguel was super helpful and knowledgable.

Rating:

3.0

Free lock not in unit. Moved in after hours. Almost a disaster. Fortunately I had my own lock to secure belongings. Please don’t break my lock. Attach the free lock and mail me the keys. Call me regarding the lock problem Thanks.

Rating:

5.0

Manager and staff very helpful

Rating:

4.0

It would be good if remote control receipt instructions were provided as part of online movin bc access after hours is awkward when not expected to be.

Rating:

5.0

I will U Haul Storage when I need storage.

Rating:

5.0

The staff couldn’t have been more helpful. They are truly amazing. I had a great experience. 👍

Rating:

5.0

Excellent service and staff

Rating:

5.0

Staff were friendly and helpful.

Rating:

5.0

Dadeland U-Haul and Storage is an excellent provider of moving and storage needs. I have used this business more than once and will continue.

Rating:

3.0

I was told the facility would be open until 10 PM on weekdays, but often times, I would not be able to get access after 7 PM.

Rating:

5.0

Very well organized place

Rating:

5.0

Thanks, renting the space worked out really well for me. Very satisfied with the quality and maintenance of the rental space.

Rating:

5.0

Exelente services

Rating:

5.0

Unfortunately, the gates don't work at night time. They're broken and they need to fix them. So after seven p m, we don't have access

Rating:

5.0

Great staff! Very helpful and informative. My moving process was smooth because of this location. The staff helped me get a truck and even let me see the storage unit before I got it. I highly recommend this location to all of Miami for any UHaul services!

Rating:

1.0

Roaches all over my unit

Rating:

5.0

Amanda was a very courteous person and explained very well what our needs were. She is a super clerk!!

Rating:

2.0

You need to contract more & better staff. You need to have trained and educated staff

Rating:

5.0

Amanda and staff were absolutely amazing, helpful and professional!

Rating:

5.0

Above all and to fault of UHaul or it’s staff.. What was supposed to be a two week storage, ended up being 5 months… But when I came to get my property it was in the same good condition I left it in. I am a happy customer 😇. Just a bit pricey for what size I rented, and the stairs…

Rating:

5.0

Look forward working with you in the future.

Rating:

4.0

Check in went very well, however no one was available to show us our locker and keypad access procedures. The check in agent had said “there are guys outside” but we couldn’t find any. We eventually asked another customer for help. When we raised the locker door, alarms went off even though we followed all the procedures. No one came even then to check on things. We were able to lock up out things, though a second trip from the car to bring things up resulted in alarms going off again.

Rating:

1.0

My God this was the WORST service I have ever received 3 days later and I'm still waiting for manager to call me.

Rating:

5.0

Great experience and lovely staff. Everyone has been efficient, helpful, professional, and friendly.

Rating:

5.0

Very professional staff

Rating:

5.0

Amazing team. Specifically the guy with tied up long hair. He went above and beyond to help us and make our experience a very positive one. That guy is a hero, deserves a bonus!

Rating:

4.0

Thank you for having me. Looking forward

Rating:

5.0

I returned my storage and they said that all was complete and I wouldn't be charged next month cause I was checked out the day I left...very assuring that they wouldn't charge me after I left the rental unit!

Rating:

5.0

Great customer service!

Rating:

5.0

Appreciate u-haul storage and I appreciate them for all the help thanks again.

Rating:

2.0

Between the harassment from the storage facility after I moved out and the lack of overall care from the horrific experience I had driving down here I will have to be hard pressed to use uhaul again. Not sure if it’s a regional thing but the entire experience became a nightmare once I crossed the Florida line. And I’m still fixing damage that was caused to my vehicle from a bad tire that blew

Rating:

4.0

None

Rating:

1.0

I got trapped in the elevator. Systems inside elevator failed to notify anybody. The A/C was frequently out of service. I asked for the balance (21 days) of my rent that was already paid be applied to the U Haul storage unit I am getting this Saturday in Danvers, Ma. I am using one of U Hauls trailers to get my stuff between the 2 units. My request to a manager for a credit on the balance to be applied to my next U Haul unit was dismissed.

Rating:

5.0

Just the main door of the storage building wasn’t working, hope it is fix by now

Rating:

5.0

I believe his name was Miguel, he was beyond helpful and friendly. He’s the first person we encountered upon arriving in Miami. We’re glad it was him! Overall the experience was effortless and enjoyable. Can’t rate Miguel highly enough!

Rating:

5.0

I was very satisfied with the service I received at uhaul moving and storage

Rating:

5.0

I have nothing but positive things to say about my time I rented with U-Hual. The staff at this location is wonderful. I rented for over 10 years and the staff were always friendly, helpful and professional. I would have continued renting at U-Haul but the rent continued to increase and I found another rental unit at a different facility for a considerably lower rate. I’m going to miss seeing the staff. You are very lucky to have such great employees.

Rating:

5.0

Amanda was great! Very helpful.

Rating:

3.0

Very good!!!!

Rating:

1.0

The manager never called me to cancel the unit. He didn’t even answer the phone when corporate told him to call me and cancel my storage unit

Rating:

5.0

My experience with U-Haul Moving & Storage of Dadeland in Miami, FL was excellent in every respect. I worked with several different employees while renting a box truck and a storage unit and in each case I received excellent service that was pleasant and helpful. Only because I know their names, Amanda Felix and Kenneth Calhoun, were especially helpful but the others whose names I don’t know were equally as helpful and accommodating so they deserve my compliments as well. This business is top notch in my estimate and I will be a long time customer.

Rating:

5.0

I have been a customer for 3 years. Management is very helpful. Miguel has been amazing to deal with. Highly recommended

Rating:

5.0

The whole process went well. My only suggestion would be for you to hire more help up front. We had good service but we had to wait in line for a while.

Rating:

5.0

10 years of storage required no personal service. but the facility was always clean and in good condition. so our clothes were, too.

Rating:

5.0

Everything was convenient and no hassle. Very good and friendly staff.

Rating:

5.0

The two gentlemen who helped us were great.

Rating:

5.0

Jesus was helpful when I needed to move in!

Rating:

5.0

Great facility, friendly staff

Rating:

5.0

Amazing staff

Rating:

5.0

My furniture and my stuff was in good condition and they not smell bad not even humid and have the unit almost three years. Thank you ❤️

Rating:

2.0

The elevator kept me stuck for 30 minutes. No joy from call button or phone call. U Haul call center could not raise the facility either. Only a passing customer helped me out of this situation.

Rating:

5.0

Staff was helpful and friendly.

Rating:

4.0

We lost our car keys and even after hours the folks working there hung in and helped us look for them. Above and beyond!

Rating:

5.0

The lady who helped me. Very polite, friendly, always smile. Is a shame I forgot her name. Let me tell you all employees at the store (dadeland) very friendly.

Rating:

5.0

The storage facility building itself was secure and well lit but the storage unit itself was a bit dark inside. Not a big deal, we managed but does not match the question “well lit”.

Rating:

5.0

Very good.

Rating:

4.0

Great service

Rating:

1.0

This was the worst storage experience I’ve ever had in my life. I was unable to contact staff to complete my move out despite contacting them for 3 months. I don’t even know if my account has been closed and cleared yet. Even reaching out to corporate was unhelpful for 2 months.

Rating:

5.0

I Love UHAUL

Rating:

5.0

Siempre use sus vehiculos pero me e quedo sorprendido con sus instalacones de almacenamiento,

Rating:

4.0

I wish the prices weren't so expensive

Rating:

5.0

Thanks !!! 😊

Rating:

5.0

The sole lady at check-in on a Saturday morning did a great job handling the long line of impatient people waiting (manager: you need to add another person). Jesus was very helpful with our uboxes. The cleaning lady also very friendly and helpful providing a clean storage unit.

Rating:

4.0

The 5x10 unit I was in the door stuck at the top it could use some maintenance. But very helpful staff.

Rating:

5.0

The employees there, Amanda & Jesus (I hope I remember their names correctly), are 10 or 10. Help me in every way possible and answered all my questions patiently. Although you guys seem short staffed, the people you have their now are doing a terrific job. Make sure they know they are appreciated !

Rating:

5.0

I rented a storage space for 5 years and I always had the best service and attention. Staff is great and facility is outstanding.

Rating:

1.0

I can’t access my unit. Code doesn’t work. Staff unable to fix it

Rating:

5.0

Staff were very helpful. No issues with the Dadeland location. I did have issues with the app reserving a room at a different site that was not available.

Rating:

2.0

Staff was slow and lacked knowledge of their business. Understaffed—long lines, had to wait to be served a long time.

Rating:

5.0

Everything is ok

Rating:

5.0

I wish I had names, but there are 2 African-American gentlemen who I encountered and they extended the warmest hospitality and customer service that I have experienced anywhere in a long time. 1 was on the outdoors, other as a sales agent inside.

Rating:

3.0

Everything was good except I did see a few very small roaches crawling around when I was packing up my storage. Also, the bathroom on the first floor did not have the air dryer - it seems it was removed, and there is no paper to dry your hands.

Rating:

2.0

Son un pésimo lugar y dejan el nombre de UHAUL por los suelos. A nadie lo recomendaría

Rating:

2.0

Súper mal educados, no ayudaron en lo absoluto mis necesidades, muy racistas y peor poco profesional. Por lugares y personas como los empleados del mostrador lugares como estos caen en bancarrota, ya puse un reclamo y espero devuelta mi dinero.

Rating:

5.0

Excellent site Used the same facility for over 10 years and only reason I left was due to me moving away and it was too far for me to keep using. Truzck rentals were easy and return process seamless. Highl recommend this site in particular. M.O.

Rating:

5.0

Great service! Staff were friendly

Rating:

4.0

As I will only be using the facility for maybe a week or two, I would have appreciated if you could have charged me from 1/18/2022 thru 1/31/2022 instead of 1/18/2022 thru 2/18/2022. So I was really disappointed about that.

Rating:

4.0

Staff were lovely and price was right, but front desk lines exceeded 40 minutes every time I was there.

Rating:

1.0

Compre un candado porque olvide que teníamos uno que ya habíamos comprado en ocasión anterior l, solicite el retorno de mi dinero y nunca lo hicieron eso no se hace con los clientes

Rating:

5.0

We were in a desperate situation and the staff at UHaul went above and beyond to help us in every way! So grateful to everyone involved!

Rating:

2.0

Overall the storage unit and area was clean and well maintained but when the air conditioning in my unit’s area was broken for multiple summer months, I tried communicating with the store manager via email and phone and received no response. I even reached out to the district manager, who assured me I would be receiving an update and never received a response from anyone. The font line staff were friendly but the management was completely unresponsive This was honestly the worst customer service I have experienced in a long time.

Rating:

2.0

Some of your staff in Miami need some more training.

Rating:

5.0

Very helpful staff!

Rating:

1.0

I continuously made an attempt to reach the manager to the store and left various messages in regards to my unit and no one got back to me and my unit was sold for $50.

Rating:

5.0

Marcia was excellent. Exceeded all our expectations. Give her a big bonus for her attitude!

Rating:

3.0

I don’t like the fact that it’s really not climate controlled. I didn’t feel difference between outside and being inside. I believe the only thing is that inside it just has a Dehumidifier.

Rating:

5.0

Shoutout to my man Carlton. Good dude and the lady at the front desk very helpful.

Rating:

5.0

Thanks for the great service.

Rating:

5.0

Excelente atención, lo recomiendo ….! ⭐️⭐️⭐️⭐️⭐️

Rating:

1.0

manager doesn’t respond

Rating:

2.0

I’ve had my stuff in storage for almost 4 years. A rat somehow got in there, but luckily it didn’t ruin anything. I had my things packed pretty good. Hopefully it didn’t get into any other units. When I closed, I had a manager on site and followed all instructions. They haven’t closed my contact and it’s been almost 3 weeks. I’ve called and called customer service and the store with no call back.

Rating:

5.0

Amazing customer service i highly recommend.

Rating:

2.0

I cancelled online and continue getting emails to pay. I got stuck in the elevator for over 45 mins I ranged the bell many times no one came. I called front desk 3 times and told in their way. I ended up calling the fire dept directly to get me out during regular hours. Shameful the black lady isn’t friendly or her customer service is bad nor dies she care.

Rating:

5.0

parking infant of the store always full, at time with no beers, who is parking there?

Rating:

5.0

We stored items for 3 months. We intended on needing to wash all the bedding and clothing. We have unpacked and everything is odor free. The facility is cleaner than I could have ever imagined. The staff is helpful. I would use this location again and I would not hesitate to recommend to friends.

Rating:

1.0

Was not informed the elevator would not be working for months on end. Had to carry my belongings up 4 flights of stairs and was not even offered a discount on my monthly rate.

Rating:

1.0

Me rentaron en el 3 piso sin decirme q elevador esta roto. No me explico nada. Mal servicio Y todo bulding demaciado sucio No hay parqueo Muy mal todo

Rating:

5.0

Cleanest storage facility I have ever seen. All employees I encountered were helpful.

Rating:

3.0

Everyone was very helpful EXCEPT one gentleman. Jesus! He was extremely rude to me and a few other costumers that I noticed. The first day I came in to rent a truck he was rude I thought to myself he was maybe having a bad day, but No he was worst the second time. Almost lost my business. But the rest of the staff was so pleasant I decided to overlook his unfortunate rudeness.

Rating:

4.0

staff was very helpful but had a longer wait than expected to get to the help. one counter person working with 6-7 people in line and everything takes a it of time.

Rating:

4.0

Counter help was amazing. card entry was a problem. wasn't working and had to wait for a while for help.

Rating:

2.0

The person who I got my unit from gave me the wrong number unit, so when I unloaded my car and brought everything up to what I thought was my unit, it was apparently not my unit. I had to unload everything back into my vehicle, go into the store and wait in line to get my correct storage unit, go back and load everything again and bring my stuff up. Also, when I pushed the help buttons to talk to an associate while inside the storage area, nobody answered. Wasn't happy to say the least!

Rating:

5.0

A million thumbs up. Thank God for the storage option.

Rating:

5.0

Prices are ridiculous. Florence KY to Miami FL 4 x 8 trailer one way was 319, and for a 5 x 8, only 1 foot more was $150 more. Was told by rep in Florence KY a TRUCK goes from Florida to KY for what I paid for the 4 x 8.

Rating:

3.0

The wait time at the counter took about 30 minutes and I was the only one there. When I went again to buy supplies it was another 30 minute wait. Other then that it was a good experience.

Rating:

4.0

The only issue we had this time versus other times was that when we registered online we could not automatically get the First month free promotional. In the past every time we got the first month free when we checked in at the office. However, the management has informed us that they will adjust the payment in the following month. Other than that, we have had an excellent experience at this facility! Thank you

Rating:

1.0

I pay for a truck on Sunday May 8 2021 to take out my things from two storages that I had and two guys got stuck on the elevator been there for an hour without any help until we realize nobody was helping them and went to call a worker and he said that he was going to call another coworker to come but the guys were in desperte need of air and water since the emergency bottom was not working becouse no one but one went to see them since we were there taking our stuff from the first floor so they call the fire rescue who were the only ones to come and Open the elevator. No one of the staff did anything to try to help the guys on the elevator or fix the elevator after it was open. Because of that we could not take our stuff from the 4th floor when we already had the truck paid. I need someone to tell me how to proceed on this since it’s not fair that I have to pay other truck to take my things from the 4th floor. When I ask the lady at the front desk if uhual could provide me with at least a van so I could take my stuff another day when the elevator it’s fixed her answer was I could use the stairs which I find nonsensical. How she can pretend I will go 4 floors up and down with furniture and stuff ?.

Rating:

5.0

Thank you so much , for all your service and keep doing for long time.

Rating:

1.0

Hacen muy mal su trabajo

Rating:

5.0

Thanks so much !

Rating:

1.0

The worst customer service from the all the employees working. Refusal to help when there was an issue that’s I specifically asked about. Blatant disrespectful while speaking. Failed to mention that the gate to storage was broken and would not be able to access after hours which I specifically requested multiple times. Lied to customer multiple times. Failed to write correct information after I gave him all my info, he said it didn’t matter. Terrible service, police was called

Rating:

5.0

Don’t worry I will be back soon!

Rating:

5.0

Love the staff! Very friendly and very helpful!!

Rating:

2.0

When moving in I was not given a lock or key and told they would open the unit when I returned. When attempting to move out I was told that I should’ve received one and a lock. I was told I’d have to pay $50 to get my things out. Horrible service and I was not able to get my belongings until my dad drive up to speak to the employee. Will not be using this company ever again and will tell others not to go here.

Rating:

5.0

We would not hesitate to come back -thank you

Rating:

3.0

While removing my items from storage, I saw 2 roaches that I could not have previously had. Same roaches I saw dead in the hallway. The lady who set me up with the storage unit was extremely rude. The guys in the back near the storage were great! Always kind and helpful. They are the only reason why I’m giving 3 stars and not 1.

Rating:

1.0

Terrible experience with the sales rep. There is no manager at the hours. They do not know the rate. I think that they overchaged to me. Working in a formal complaint to send to Headquater thanks

Rating:

3.0