Customer Reviews for U-Haul Moving & Storage of Dadeland

8,152 reviews

6701 S Dixie Hwy   Miami, FL 33143
(Ludlam & Us 1)

(305) 661-2182

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(305) 661-2182

6701 S Dixie Hwy
Miami, FL 33143
(Ludlam & Us 1)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Staff is really helpful and have given me the best service throughout the process. Thanks

Thomas E. 
Rating:
5.0

The facilty and truck were excellent. However, my rental had to be redirected to that facilty because my original pick-up location did not have the truck or any other vehicle availabe, even though I had reserved it online. This ended up costing me additional mileage fees and wasted 1 1/2 hours of time

David F. 
Rating:
5.0

I rented a storage space for 5 years and I always had the best service and attention. Staff is great and facility is outstanding.

THOMAS E.  |  Overall Experience 
Rating:
1.0

I can’t access my unit. Code doesn’t work. Staff unable to fix it

Steven M.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

David W. 
Rating:
5.0

We were very satisfied.

Peggy H. 
Rating:
5.0

Customer did not leave a comment.

Diego O. 
Rating:
4.0

Friendly people when I went to return the equipment on Sunday. Super nice older gentlemen.

Ivan M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth H. 
Rating:
5.0

Customer did not leave a comment.

Gary W. 
Rating:
5.0

Staff were very helpful. No issues with the Dadeland location. I did have issues with the app reserving a room at a different site that was not available.

KARI K.  |  First Impressions 
Rating:
5.0

Great newer van with 8,700 miles, but it had german roaches in the cabin. Reported when returned.

Raquel B. 
Rating:
4.0

Customer did not leave a comment.

Angel R. 
Rating:
2.0

Staff was slow and lacked knowledge of their business. Understaffed—long lines, had to wait to be served a long time.

Carol M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AGUSTIN B. 
Rating:
5.0

Customer did not leave a comment.

Ruben N. 
Rating:
2.0

The truck was not in good condition need to be fixed expended to much gas on the road with mechanic problem !

Lesvia V. 
Rating:
5.0

Great customer service. The reservation agent was nice and friendly. Quick and easy! Wouldn't definitely use again and recommend to other!

andy N. 
Rating:
5.0

Everything is ok

Gordon T.  |  First Impressions 
Rating:
5.0

I wish I had names, but there are 2 African-American gentlemen who I encountered and they extended the warmest hospitality and customer service that I have experienced anywhere in a long time. 1 was on the outdoors, other as a sales agent inside.

Sandra L.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Nidia A. 
Rating:
5.0

Customer did not leave a comment.

Alejandro R. 
Rating:
5.0

Everything was great!

Manuel R. 
Rating:
5.0

Customer did not leave a comment.

Enrique M. 
Rating:
5.0

Customer did not leave a comment.

Annete S. 
Rating:
5.0

Nothing comes to mind. Thanks! CA

Carlos A. 
Rating:
5.0

Customer did not leave a comment.

Venkata E. 
Rating:
5.0

Great service

Anthony A. 
Rating:
5.0

Customer did not leave a comment.

Irene S. 
Rating:
3.0

The staff was not educated on mobile pick-up. While on site, I was directed to call the 1-800 U-Haul number to get the information I needed to create a mobile pick-up reservation. When I pick-up the vehicle, the change oil light & washer fluid light were on and constantly sending reminders while driving. The vehicle clearly had not been cleaned. Additionally, the huge rubber panel/bumper from the right side of the vehicle was missing. This seemed very unsafe. All said, it was 6:30 a.m. and we had to move our belongings out. If it weren't for that, I would not have accepted the vehicle. It seems like U-Haul should have policies in place that vehicles should not be rented to customers with services lights on or missing exterior safety guards. Super disappointed.

Theres G. 
Rating:
4.0

Customer did not leave a comment.

Nur Imtiazul H. 
Rating:
3.0

I did find that the team was helpful even though I felt like I was never given the correct information on what to expect or when it actually would arrive.

Stephen D. 
Rating:
5.0

Customer did not leave a comment.

Abel G. 
Rating:
5.0

Customer did not leave a comment.

Orlando C. 
Rating:
5.0

Very kind people great equipment

Diego V. 
Rating:
5.0

This 5 x 8 Van trailer was clean but way dated, tires were in good shape but bolts and nuts way too rusted! I will say this trailer needs an overhaul or being decommissioned soon. Service at the pick up location was great and we accomplished what we were looking for so in those terms it was all great!

Angel F. 
Rating:
4.0

Have attendant give driver a short orientation of window, door locks and headlight controls. Bring vehicles out of tight congested space to allow walk around inspection before client drives away

Lyndonna B. 
Rating:
4.0

Customer did not leave a comment.

Joseph Z. 
Rating:
5.0

Customer did not leave a comment.

benny G. 
Rating:
5.0

Customer did not leave a comment.

Andy S. 
Rating:
5.0

Great customer service. 👍

Carlos S. 
Rating:
5.0

It was a nice clean van. It was easy to rent online, easy to pick up and return to attentive staff. The van was perfect for moving a few small pieces of furniture.

Cliff S. 
Rating:
4.0

Customer did not leave a comment.

RODRIGO A. 
Rating:
4.0

Customer did not leave a comment.

Tavis R. 
Rating:
5.0

Customer did not leave a comment.

Kaixuan L. 
Rating:
5.0

Customer did not leave a comment.

MARIEN T. 
Rating:
5.0

Customer did not leave a comment.

Josef G. 
Rating:
5.0

Customer did not leave a comment.

Charles V. 
Rating:
4.0

I had a good experience with this location however the prime location located at 16500 South Dixie Highway should be closed Down after paying for a trailer to rent they discovered that they do not have the trailer on the lot everyone in there no one in there seem to care they moved like they were in a coma

DARIN H. 
Rating:
4.0

Even when you pre register, when you go to p/u the equipment there seems to be alot of the same info you gave before.

Thomas G. 
Rating:
4.0

I was charged for 2 gallons of gas and I only drove 10 miles. It was arbitrary and unfair

Arthur C. 
Rating:
5.0

First rate service

Kenneth C. 
Rating:
4.0

Return equipment took too much time to assist me.

Joan B. 
Rating:
5.0

Customer did not leave a comment.

MarkA H. 
Rating:
3.0

Long lines and wait to pickup vehicle and VERY long lines 20+ waiting when I came back to return truck abs return some unneeded boxes.

Raul G. 
Rating:
3.0

More counter/check-in people. Man was good, but took an hour to get checked in. Only one on a Friday morning in Miami? Also, express check-in line?

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

Juan P. 
Rating:
2.0

Only 1 person working at the desk. We arrived 25 minutes before our rental time and waited in a long line for over an hour to get the keys to the truck. Then outside we had to wait in the pick up area to get the truck as there was only one person. How can this be when it is moving season? Unacceptable service. Basically it stole an hour and a half off my rental.

Kelli P. 
Rating:
3.0

When picking up van only one person was at the counter so I was waiting for 20 minutes before someone else came out to help with the line. When getting the truck there was no one there to get the keys from me so I was just standing in hot sun without knowing who to ask. When I returned the truck the guy said I had to go put gas in the tank or else I'd be charged $40 for gas and $30 for service which is absurd for only a fourth tank of gas! That's fucking stupid. And when I went to get gas and came back the wait was so long and i refused to stand in the hot sun so I had the AC in the car on waiting and the guy said that it's just below 1/4 but he'll “let me slide”. If someone was there when I pulled up the tank would have still been at 1/4 of a tank but the wait for service was TERRIBLE AND LONG so yes some gas was released during my wait for service. They need more organization with service.

Vivien D. 
Rating:
5.0

I did not get a breakdown of the total bill what was billed to my credit card

Nathan D. 
Rating:
5.0

Awesome & Prompt Service and Support

Marco Antonio G. 
Rating:
5.0

Customer did not leave a comment.

Richard Alan M. 
Rating:
5.0

Customer did not leave a comment.

Gloria E. 
Rating:
5.0

Excelente

yenny S. 
Rating:
4.0

My rental had a TPMS light on, bad alignment, and no windshield washer fluid.

DANIEL G. 
Rating:
5.0

Customer did not leave a comment.

Alex S. 
Rating:
5.0

Excellent service and attention.

Michael M. 
Rating:
3.0

Staff are the front desk to finalize paperwork to rent the equipment was incredibly slow, although polite. Equipment (pick up truck) was very dirty and dusty on the inside and was faulty; therefore had to wait to fix the issue.

Francisco M. 
Rating:
5.0

More people at check out when busy

Robert G. 
Rating:
5.0

Customer did not leave a comment.

ARIEL C. 
Rating:
5.0

Customer did not leave a comment.

Alexis T. 
Rating:
5.0

Significant improvement over last time. Two people working behind the counter and a reasonable wait time.

WILLIAM D. 
Rating:
1.0

Terrible customer service. Terrible employees. Only 1 cashier attending everyone in one line. I had a reservation and still had to wait for the 5 people to be assisted before me by the ONE cashier. After I was given my keys I was told “to hand them to any of the guys out there” so I proceeded to do so, as I handed it to the first guy I see he tells me “he's too busy so to find someone else” (mind you he was too busy just standing there). The Spanish employee was very nice and very helpful, he is the only one.

laysa J. 
Rating:
5.0

Customer did not leave a comment.

Nicole H. 
Rating:
4.0

Customer did not leave a comment.

Jorge A. 
Rating:
5.0

Tried to sign up for prepaid milage but got hit with 79 per mile at return

Robert B. 
Rating:
1.0

Chaotic pick up by movers. Movers were not the problem, Uhaul was. The computer system was down, so Uhaul sent movers to another location where they said the box would be ready It was not. Many hours later, the box was delivered. Poor.

Rita E. 
Rating:
3.0

Customer did not leave a comment.

TRINA B. 
Rating:
5.0

Nothing everything is fine

Javier G. 
Rating:
5.0

Customer did not leave a comment.

Ana M. 
Rating:
5.0

Unfortunately the wheel straps did not fit my large tire so I could not transport to where I wanted to.

ENRIQUE G. 
Rating:
3.0

Improve the costumer service attention. Terrible experience.

Javier D. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Everything was perfect!!

LEE G. 
Rating:
1.0

I arrived just prior to my pickup time (9:30am). There were 20 people in line waiting to pick up their vehicles and only one attendant. It took almost 2 hours to get my truck and that is unacceptable. The equipment was great and clean, but the wait is ridiculous.

Eduardo M. 
Rating:
1.0

They gave us a damage truck which caused us to be stranded on I-95. The whelk was crooked. While driving, the cabin was heating up under our feet which made us very concern, and the steering wheel was very loose. When we reported to u-haul roadside assistance, it took them 11 hour to get us a tow truck. the nightmare continued for a second day with us waiting for another full day for a replacement truck. This is unacceptable.

Douglas G. 
Rating:
1.0

Poor coordination of reservations with available cars. I had a reservation for yesterday Saturday and when I got to pick up there was no truck available, they changed the reservation for today Sunday and when I arrived they also had no available, after almost 1 hour they offered me a Van that was booked and I imagine that the person who booked it has the same problem. The slogan that we guarantee the reservation or give you $50 is not true.

alejandro Q. 
Rating:
2.0

Inside the guys behind the desk have attitude and even though u do online checking they still make you wait at counter so why waste time online? Also Corporate is always overbooking… like the airlines. I needed and requested a pickup 2 days before and when I get there they have me in a cargo van!! Really, come on so why reg on line ?? Another waste of time!!

Jose P. 
Rating:
1.0

I waited in line 2 hours even though I did the digital check in to get my truck. I told the gentleman at the time I needed it two days. He told me to call the next morning to extend it a day. When I did, he literally gave me a guilt trip about how I was taking someone else's truck, and that I hope that I was happy hurting another family on their moving day.

Keli H. 
Rating:
2.0

The office is always short staffed, took almost an hour to get to the counter. The truck was fine, but the trailer didn't work well, like it could be given some maintenance or replaced?? Also, they won't rent me the truck with a tow ball??? I never had to before? I had to spend extra on that. Lastly, the U-Haul/share.com was completely useless last night, and this wasn't my phone signal but the website not working properly. It wouldn't let me drag the gasoline icon. I tried so many times, I just had to gave up and leave. This seem to be very convenient to U-Haul, since they charge $20 extra if not done by the customer. Times are rough, but this type of price gouging is very disrespectful to repeated customers like myself. Very unsatisfied.

Juan S. 
Rating:
5.0

Excelente servicio

Edward M. 
Rating:
4.0

The communication for the initial ubox dropoff and pickup was very proactive. But the communication when the ubox arrived at the destination city did not happen. We had to call/chat into support to find the location of our ubox and when it arrived. We were expecting a call when it arrived. The website timeline interface was confusing on where the ubox was and what amount was owed and when. Additionally, some charges seemed to have happened automatically vs others required proactive interaction from us. My assumption was that my card would be automatically charged each step of the way without requiring manual intervention from me.

Charles N. 
Rating:
5.0

Customer did not leave a comment.

Ramon G. 
Rating:
5.0

Customer did not leave a comment.

Denise H. 
Rating:
5.0

Customer did not leave a comment.

Caroline M. 
Rating:
4.0

Customer did not leave a comment.

Kenneth M. 
Rating:
5.0

Customer did not leave a comment.

Javier O. 
Rating:
3.0

The drop off was excellent and took only a few minutes. The pick up not so much. There was only one person working behind the counter and they were involved in a long complicated rental of a car trailer. But the fact that there was only one person working meant that all of us had to wait a very long time. I seriously considered going somewhere else. I think the one person working did a very good job. Calm, polite and efficient. But for the number of customers in line there should have been three people behind the counter, not just one. And the vehicle reeked of cigarette smoke which is an unsafe condition https://no-smoke.org/smokefree-threats/thirdhand-smoke

William D. 
Rating:
5.0

Surcharges were exorbitant

Andres M. 
Rating:
5.0

Customer did not leave a comment.

Vivian G. 
Rating:
5.0

Customer did not leave a comment.

SyedT A. 
Rating:
1.0

Customer did not leave a comment.

Lenar D. 
Rating:
2.0

Better service

HERLAN D. 
Rating:
5.0

Your setup is fine and works well.

Doina B. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
1.0

Brakes malfunctioned and would activate when not actually pressing the pedal. Additionally, brake would get stuck in the depressed position.

Colin W. 
Rating:
5.0

Customer did not leave a comment.

Jose C.  |  Overall Experience 
Rating:
3.0

Everything was good except I did see a few very small roaches crawling around when I was packing up my storage. Also, the bathroom on the first floor did not have the air dryer - it seems it was removed, and there is no paper to dry your hands.

EILEEN G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HECTOR M.  |  First Impressions 
Rating:
2.0

Son un pésimo lugar y dejan el nombre de UHAUL por los suelos. A nadie lo recomendaría

Alicia M.  |  Overall Experience 
Rating:
2.0

Súper mal educados, no ayudaron en lo absoluto mis necesidades, muy racistas y peor poco profesional. Por lugares y personas como los empleados del mostrador lugares como estos caen en bancarrota, ya puse un reclamo y espero devuelta mi dinero.

Alicia M.  |  First Impressions 
Rating:
5.0

Excellent site Used the same facility for over 10 years and only reason I left was due to me moving away and it was too far for me to keep using. Truzck rentals were easy and return process seamless. Highl recommend this site in particular. M.O.

MEL THOMAS O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessenia A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WENDY L.  |  First Impressions 
Rating:
5.0

Great service! Staff were friendly

Elizabeth T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RAFAEL L.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

CRISTINA A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lynn o.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

TOSHEA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BERTA E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daniel G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

mukunda p.  |  First Impressions 
Rating:
4.0

As I will only be using the facility for maybe a week or two, I would have appreciated if you could have charged me from 1/18/2022 thru 1/31/2022 instead of 1/18/2022 thru 2/18/2022. So I was really disappointed about that.

CARL H.  |  First Impressions 
Rating:
4.0

Staff were lovely and price was right, but front desk lines exceeded 40 minutes every time I was there.

Liz W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lynn o.  |  First Impressions 
Rating:
1.0

Compre un candado porque olvide que teníamos uno que ya habíamos comprado en ocasión anterior l, solicite el retorno de mi dinero y nunca lo hicieron eso no se hace con los clientes

ANGELICA R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SANFORD B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jorge B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOSE H.  |  First Impressions 
Rating:
5.0

We were in a desperate situation and the staff at UHaul went above and beyond to help us in every way! So grateful to everyone involved!

Claudia G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHAEL F.  |  Overall Experience 
Rating:
2.0

Overall the storage unit and area was clean and well maintained but when the air conditioning in my unit’s area was broken for multiple summer months, I tried communicating with the store manager via email and phone and received no response. I even reached out to the district manager, who assured me I would be receiving an update and never received a response from anyone. The font line staff were friendly but the management was completely unresponsive This was honestly the worst customer service I have experienced in a long time.

MICHELLE H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CLARA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lazara R.  |  First Impressions 
Rating:
2.0

Some of your staff in Miami need some more training.

Kayla H.  |  Overall Experience 
Rating:
5.0

Very helpful staff!

MIMI K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SOL C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUISSANTIAGO N.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

David Z.  |  First Impressions 
Rating:
1.0

I continuously made an attempt to reach the manager to the store and left various messages in regards to my unit and no one got back to me and my unit was sold for $50.

Roxana C.  |  Overall Experience 
Rating:
5.0

Marcia was excellent. Exceeded all our expectations. Give her a big bonus for her attitude!

JOSE O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TONY F.  |  First Impressions 
Rating:
3.0

I don’t like the fact that it’s really not climate controlled. I didn’t feel difference between outside and being inside. I believe the only thing is that inside it just has a Dehumidifier.

Bryan F.  |  First Impressions 
Rating:
5.0

Shoutout to my man Carlton. Good dude and the lady at the front desk very helpful.

Kendall G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael G.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

emel y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tatiana M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSE O.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ANDRES G.  |  Overall Experience 
Rating:
5.0

Thanks for the great service.

Drew H.  |  Online Move In 
Rating:
5.0

Excelente atención, lo recomiendo ….! ⭐️⭐️⭐️⭐️⭐️

ELIZABETH H.  |  First Impressions 
Rating:
1.0

manager doesn’t respond

amy h.  |  Overall Experience 
Rating:
2.0

I’ve had my stuff in storage for almost 4 years. A rat somehow got in there, but luckily it didn’t ruin anything. I had my things packed pretty good. Hopefully it didn’t get into any other units. When I closed, I had a manager on site and followed all instructions. They haven’t closed my contact and it’s been almost 3 weeks. I’ve called and called customer service and the store with no call back.

MIKA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian M.  |  Overall Experience 
Rating:
5.0

Amazing customer service i highly recommend.

KAYLEY N.  |  First Impressions 
Rating:
2.0

I cancelled online and continue getting emails to pay. I got stuck in the elevator for over 45 mins I ranged the bell many times no one came. I called front desk 3 times and told in their way. I ended up calling the fire dept directly to get me out during regular hours. Shameful the black lady isn’t friendly or her customer service is bad nor dies she care.

Osvaldo L.  |  Overall Experience 
Rating:
5.0

parking infant of the store always full, at time with no beers, who is parking there?

Giora I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jiaxi L.  |  First Impressions 
Rating:
5.0

We stored items for 3 months. We intended on needing to wash all the bedding and clothing. We have unpacked and everything is odor free. The facility is cleaner than I could have ever imagined. The staff is helpful. I would use this location again and I would not hesitate to recommend to friends.

JENNIFER K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna B.  |  Overall Experience 
Rating:
1.0

Was not informed the elevator would not be working for months on end. Had to carry my belongings up 4 flights of stairs and was not even offered a discount on my monthly rate.

Jenna P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LIGIA D.  |  First Impressions 
Rating:
1.0

Me rentaron en el 3 piso sin decirme q elevador esta roto. No me explico nada. Mal servicio Y todo bulding demaciado sucio No hay parqueo Muy mal todo

Lina R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carolina G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Geraldine C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luis S.  |  Overall Experience 
Rating:
5.0

Cleanest storage facility I have ever seen. All employees I encountered were helpful.

JENNIFER K.  |  First Impressions 
Rating:
3.0

Everyone was very helpful EXCEPT one gentleman. Jesus! He was extremely rude to me and a few other costumers that I noticed. The first day I came in to rent a truck he was rude I thought to myself he was maybe having a bad day, but No he was worst the second time. Almost lost my business. But the rest of the staff was so pleasant I decided to overlook his unfortunate rudeness.

NATHANIEL J.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Colin C.  |  First Impressions 
Rating:
4.0

staff was very helpful but had a longer wait than expected to get to the help. one counter person working with 6-7 people in line and everything takes a it of time.

Brian M.  |  First Impressions 
Rating:
4.0

Counter help was amazing. card entry was a problem. wasn't working and had to wait for a while for help.

Donna B.  |  First Impressions 
Rating:
2.0

The person who I got my unit from gave me the wrong number unit, so when I unloaded my car and brought everything up to what I thought was my unit, it was apparently not my unit. I had to unload everything back into my vehicle, go into the store and wait in line to get my correct storage unit, go back and load everything again and bring my stuff up. Also, when I pushed the help buttons to talk to an associate while inside the storage area, nobody answered. Wasn't happy to say the least!

Todd R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PEDRO D.  |  Overall Experience 
Rating:
5.0

A million thumbs up. Thank God for the storage option.

Angela B.  |  First Impressions 
Rating:
5.0

Prices are ridiculous. Florence KY to Miami FL 4 x 8 trailer one way was 319, and for a 5 x 8, only 1 foot more was $150 more. Was told by rep in Florence KY a TRUCK goes from Florida to KY for what I paid for the 4 x 8.

VANESSA C.  |  First Impressions 
Rating:
3.0

The wait time at the counter took about 30 minutes and I was the only one there. When I went again to buy supplies it was another 30 minute wait. Other then that it was a good experience.

Tracy S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luis S.  |  First Impressions 
Rating:
4.0

The only issue we had this time versus other times was that when we registered online we could not automatically get the First month free promotional. In the past every time we got the first month free when we checked in at the office. However, the management has informed us that they will adjust the payment in the following month. Other than that, we have had an excellent experience at this facility! Thank you

Rini V.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

LINDA C.  |  Overall Experience 
Rating:
1.0

I pay for a truck on Sunday May 8 2021 to take out my things from two storages that I had and two guys got stuck on the elevator been there for an hour without any help until we realize nobody was helping them and went to call a worker and he said that he was going to call another coworker to come but the guys were in desperte need of air and water since the emergency bottom was not working becouse no one but one went to see them since we were there taking our stuff from the first floor so they call the fire rescue who were the only ones to come and Open the elevator. No one of the staff did anything to try to help the guys on the elevator or fix the elevator after it was open. Because of that we could not take our stuff from the 4th floor when we already had the truck paid. I need someone to tell me how to proceed on this since it’s not fair that I have to pay other truck to take my things from the 4th floor. When I ask the lady at the front desk if uhual could provide me with at least a van so I could take my stuff another day when the elevator it’s fixed her answer was I could use the stairs which I find nonsensical. How she can pretend I will go 4 floors up and down with furniture and stuff ?.

Maria P.  |  Overall Experience 
Rating:
5.0

Thank you so much , for all your service and keep doing for long time.

Nubia V.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sergio A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gerald C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth E.  |  First Impressions 
Rating:
1.0

Hacen muy mal su trabajo

MILENA H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSSIEL M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

enrique f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

OSCAR I.  |  Overall Experience 
Rating: