Customer Reviews for U-Haul Moving & Storage of Dadeland

Rating:

5.0

Staff is really helpful and have given me the best service throughout the process. Thanks

Rating:

5.0

The facilty and truck were excellent. However, my rental had to be redirected to that facilty because my original pick-up location did not have the truck or any other vehicle availabe, even though I had reserved it online. This ended up costing me additional mileage fees and wasted 1 1/2 hours of time

Rating:

5.0

I rented a storage space for 5 years and I always had the best service and attention. Staff is great and facility is outstanding.

Rating:

1.0

I can’t access my unit. Code doesn’t work. Staff unable to fix it

Rating:

5.0

We were very satisfied.

Rating:

4.0

Friendly people when I went to return the equipment on Sunday. Super nice older gentlemen.

Rating:

5.0

Staff were very helpful. No issues with the Dadeland location. I did have issues with the app reserving a room at a different site that was not available.

Rating:

5.0

Great newer van with 8,700 miles, but it had german roaches in the cabin. Reported when returned.

Rating:

2.0

Staff was slow and lacked knowledge of their business. Understaffed—long lines, had to wait to be served a long time.

Rating:

2.0

The truck was not in good condition need to be fixed expended to much gas on the road with mechanic problem !

Rating:

5.0

Great customer service. The reservation agent was nice and friendly. Quick and easy! Wouldn't definitely use again and recommend to other!

Rating:

5.0

Everything is ok

Rating:

5.0

I wish I had names, but there are 2 African-American gentlemen who I encountered and they extended the warmest hospitality and customer service that I have experienced anywhere in a long time. 1 was on the outdoors, other as a sales agent inside.

Rating:

5.0

Everything was great!

Rating:

5.0

Nothing comes to mind. Thanks! CA

Rating:

5.0

Great service

Rating:

3.0

The staff was not educated on mobile pick-up. While on site, I was directed to call the 1-800 U-Haul number to get the information I needed to create a mobile pick-up reservation. When I pick-up the vehicle, the change oil light & washer fluid light were on and constantly sending reminders while driving. The vehicle clearly had not been cleaned. Additionally, the huge rubber panel/bumper from the right side of the vehicle was missing. This seemed very unsafe. All said, it was 6:30 a.m. and we had to move our belongings out. If it weren't for that, I would not have accepted the vehicle. It seems like U-Haul should have policies in place that vehicles should not be rented to customers with services lights on or missing exterior safety guards. Super disappointed.

Rating:

3.0

I did find that the team was helpful even though I felt like I was never given the correct information on what to expect or when it actually would arrive.

Rating:

5.0

Very kind people great equipment

Rating:

5.0

This 5 x 8 Van trailer was clean but way dated, tires were in good shape but bolts and nuts way too rusted! I will say this trailer needs an overhaul or being decommissioned soon. Service at the pick up location was great and we accomplished what we were looking for so in those terms it was all great!

Rating:

4.0

Have attendant give driver a short orientation of window, door locks and headlight controls. Bring vehicles out of tight congested space to allow walk around inspection before client drives away

Rating:

5.0

Great customer service. 👍

Rating:

5.0

It was a nice clean van. It was easy to rent online, easy to pick up and return to attentive staff. The van was perfect for moving a few small pieces of furniture.

Rating:

4.0

I had a good experience with this location however the prime location located at 16500 South Dixie Highway should be closed Down after paying for a trailer to rent they discovered that they do not have the trailer on the lot everyone in there no one in there seem to care they moved like they were in a coma

Rating:

4.0

Even when you pre register, when you go to p/u the equipment there seems to be alot of the same info you gave before.

Rating:

4.0

I was charged for 2 gallons of gas and I only drove 10 miles. It was arbitrary and unfair

Rating:

5.0

First rate service

Rating:

4.0

Return equipment took too much time to assist me.

Rating:

3.0

Long lines and wait to pickup vehicle and VERY long lines 20+ waiting when I came back to return truck abs return some unneeded boxes.

Rating:

3.0

More counter/check-in people. Man was good, but took an hour to get checked in. Only one on a Friday morning in Miami? Also, express check-in line?

Rating:

2.0

Only 1 person working at the desk. We arrived 25 minutes before our rental time and waited in a long line for over an hour to get the keys to the truck. Then outside we had to wait in the pick up area to get the truck as there was only one person. How can this be when it is moving season? Unacceptable service. Basically it stole an hour and a half off my rental.

Rating:

3.0

When picking up van only one person was at the counter so I was waiting for 20 minutes before someone else came out to help with the line. When getting the truck there was no one there to get the keys from me so I was just standing in hot sun without knowing who to ask. When I returned the truck the guy said I had to go put gas in the tank or else I'd be charged $40 for gas and $30 for service which is absurd for only a fourth tank of gas! That's fucking stupid. And when I went to get gas and came back the wait was so long and i refused to stand in the hot sun so I had the AC in the car on waiting and the guy said that it's just below 1/4 but he'll “let me slide”. If someone was there when I pulled up the tank would have still been at 1/4 of a tank but the wait for service was TERRIBLE AND LONG so yes some gas was released during my wait for service. They need more organization with service.

Rating:

5.0

I did not get a breakdown of the total bill what was billed to my credit card

Rating:

5.0

Awesome & Prompt Service and Support

Rating:

5.0

Excelente

Rating:

4.0

My rental had a TPMS light on, bad alignment, and no windshield washer fluid.

Rating:

5.0

Excellent service and attention.

Rating:

3.0

Staff are the front desk to finalize paperwork to rent the equipment was incredibly slow, although polite. Equipment (pick up truck) was very dirty and dusty on the inside and was faulty; therefore had to wait to fix the issue.

Rating:

5.0

More people at check out when busy

Rating:

5.0

Significant improvement over last time. Two people working behind the counter and a reasonable wait time.

Rating:

1.0

Terrible customer service. Terrible employees. Only 1 cashier attending everyone in one line. I had a reservation and still had to wait for the 5 people to be assisted before me by the ONE cashier. After I was given my keys I was told “to hand them to any of the guys out there” so I proceeded to do so, as I handed it to the first guy I see he tells me “he's too busy so to find someone else” (mind you he was too busy just standing there). The Spanish employee was very nice and very helpful, he is the only one.

Rating:

5.0

Tried to sign up for prepaid milage but got hit with 79 per mile at return

Rating:

1.0

Chaotic pick up by movers. Movers were not the problem, Uhaul was. The computer system was down, so Uhaul sent movers to another location where they said the box would be ready It was not. Many hours later, the box was delivered. Poor.

Rating:

5.0

Nothing everything is fine

Rating:

5.0

Unfortunately the wheel straps did not fit my large tire so I could not transport to where I wanted to.

Rating:

3.0

Improve the costumer service attention. Terrible experience.

Rating:

5.0

Everything was perfect!!

Rating:

1.0

I arrived just prior to my pickup time (9:30am). There were 20 people in line waiting to pick up their vehicles and only one attendant. It took almost 2 hours to get my truck and that is unacceptable. The equipment was great and clean, but the wait is ridiculous.

Rating:

1.0

They gave us a damage truck which caused us to be stranded on I-95. The whelk was crooked. While driving, the cabin was heating up under our feet which made us very concern, and the steering wheel was very loose. When we reported to u-haul roadside assistance, it took them 11 hour to get us a tow truck. the nightmare continued for a second day with us waiting for another full day for a replacement truck. This is unacceptable.

Rating:

1.0

Poor coordination of reservations with available cars. I had a reservation for yesterday Saturday and when I got to pick up there was no truck available, they changed the reservation for today Sunday and when I arrived they also had no available, after almost 1 hour they offered me a Van that was booked and I imagine that the person who booked it has the same problem. The slogan that we guarantee the reservation or give you $50 is not true.

Rating:

2.0

Inside the guys behind the desk have attitude and even though u do online checking they still make you wait at counter so why waste time online? Also Corporate is always overbooking… like the airlines. I needed and requested a pickup 2 days before and when I get there they have me in a cargo van!! Really, come on so why reg on line ?? Another waste of time!!

Rating:

1.0

I waited in line 2 hours even though I did the digital check in to get my truck. I told the gentleman at the time I needed it two days. He told me to call the next morning to extend it a day. When I did, he literally gave me a guilt trip about how I was taking someone else's truck, and that I hope that I was happy hurting another family on their moving day.

Rating:

2.0

The office is always short staffed, took almost an hour to get to the counter. The truck was fine, but the trailer didn't work well, like it could be given some maintenance or replaced?? Also, they won't rent me the truck with a tow ball??? I never had to before? I had to spend extra on that. Lastly, the U-Haul/share.com was completely useless last night, and this wasn't my phone signal but the website not working properly. It wouldn't let me drag the gasoline icon. I tried so many times, I just had to gave up and leave. This seem to be very convenient to U-Haul, since they charge $20 extra if not done by the customer. Times are rough, but this type of price gouging is very disrespectful to repeated customers like myself. Very unsatisfied.

Rating:

5.0

Excelente servicio

Rating:

4.0

The communication for the initial ubox dropoff and pickup was very proactive. But the communication when the ubox arrived at the destination city did not happen. We had to call/chat into support to find the location of our ubox and when it arrived. We were expecting a call when it arrived. The website timeline interface was confusing on where the ubox was and what amount was owed and when. Additionally, some charges seemed to have happened automatically vs others required proactive interaction from us. My assumption was that my card would be automatically charged each step of the way without requiring manual intervention from me.

Rating:

3.0

The drop off was excellent and took only a few minutes. The pick up not so much. There was only one person working behind the counter and they were involved in a long complicated rental of a car trailer. But the fact that there was only one person working meant that all of us had to wait a very long time. I seriously considered going somewhere else. I think the one person working did a very good job. Calm, polite and efficient. But for the number of customers in line there should have been three people behind the counter, not just one. And the vehicle reeked of cigarette smoke which is an unsafe condition https://no-smoke.org/smokefree-threats/thirdhand-smoke

Rating:

5.0

Surcharges were exorbitant

Rating:

2.0

Better service

Rating:

5.0

Your setup is fine and works well.

Rating:

1.0

Brakes malfunctioned and would activate when not actually pressing the pedal. Additionally, brake would get stuck in the depressed position.

Rating:

3.0

Everything was good except I did see a few very small roaches crawling around when I was packing up my storage. Also, the bathroom on the first floor did not have the air dryer - it seems it was removed, and there is no paper to dry your hands.

Rating:

2.0

Son un pésimo lugar y dejan el nombre de UHAUL por los suelos. A nadie lo recomendaría

Rating:

2.0

Súper mal educados, no ayudaron en lo absoluto mis necesidades, muy racistas y peor poco profesional. Por lugares y personas como los empleados del mostrador lugares como estos caen en bancarrota, ya puse un reclamo y espero devuelta mi dinero.

Rating:

5.0

Excellent site Used the same facility for over 10 years and only reason I left was due to me moving away and it was too far for me to keep using. Truzck rentals were easy and return process seamless. Highl recommend this site in particular. M.O.

Rating:

5.0

Great service! Staff were friendly

Rating:

4.0

As I will only be using the facility for maybe a week or two, I would have appreciated if you could have charged me from 1/18/2022 thru 1/31/2022 instead of 1/18/2022 thru 2/18/2022. So I was really disappointed about that.

Rating:

4.0

Staff were lovely and price was right, but front desk lines exceeded 40 minutes every time I was there.

Rating:

1.0

Compre un candado porque olvide que teníamos uno que ya habíamos comprado en ocasión anterior l, solicite el retorno de mi dinero y nunca lo hicieron eso no se hace con los clientes

Rating:

5.0

We were in a desperate situation and the staff at UHaul went above and beyond to help us in every way! So grateful to everyone involved!

Rating:

2.0

Overall the storage unit and area was clean and well maintained but when the air conditioning in my unit’s area was broken for multiple summer months, I tried communicating with the store manager via email and phone and received no response. I even reached out to the district manager, who assured me I would be receiving an update and never received a response from anyone. The font line staff were friendly but the management was completely unresponsive This was honestly the worst customer service I have experienced in a long time.

Rating:

2.0

Some of your staff in Miami need some more training.

Rating:

5.0

Very helpful staff!

Rating:

1.0

I continuously made an attempt to reach the manager to the store and left various messages in regards to my unit and no one got back to me and my unit was sold for $50.

Rating:

5.0

Marcia was excellent. Exceeded all our expectations. Give her a big bonus for her attitude!

Rating:

3.0

I don’t like the fact that it’s really not climate controlled. I didn’t feel difference between outside and being inside. I believe the only thing is that inside it just has a Dehumidifier.

Rating:

5.0

Shoutout to my man Carlton. Good dude and the lady at the front desk very helpful.

Rating:

5.0

Thanks for the great service.

Rating:

5.0

Excelente atención, lo recomiendo ….! ⭐️⭐️⭐️⭐️⭐️

Rating:

1.0

manager doesn’t respond

Rating:

2.0

I’ve had my stuff in storage for almost 4 years. A rat somehow got in there, but luckily it didn’t ruin anything. I had my things packed pretty good. Hopefully it didn’t get into any other units. When I closed, I had a manager on site and followed all instructions. They haven’t closed my contact and it’s been almost 3 weeks. I’ve called and called customer service and the store with no call back.

Rating:

5.0

Amazing customer service i highly recommend.

Rating:

2.0

I cancelled online and continue getting emails to pay. I got stuck in the elevator for over 45 mins I ranged the bell many times no one came. I called front desk 3 times and told in their way. I ended up calling the fire dept directly to get me out during regular hours. Shameful the black lady isn’t friendly or her customer service is bad nor dies she care.

Rating:

5.0

parking infant of the store always full, at time with no beers, who is parking there?

Rating:

5.0

We stored items for 3 months. We intended on needing to wash all the bedding and clothing. We have unpacked and everything is odor free. The facility is cleaner than I could have ever imagined. The staff is helpful. I would use this location again and I would not hesitate to recommend to friends.

Rating:

1.0

Was not informed the elevator would not be working for months on end. Had to carry my belongings up 4 flights of stairs and was not even offered a discount on my monthly rate.

Rating:

1.0

Me rentaron en el 3 piso sin decirme q elevador esta roto. No me explico nada. Mal servicio Y todo bulding demaciado sucio No hay parqueo Muy mal todo

Rating:

5.0

Cleanest storage facility I have ever seen. All employees I encountered were helpful.

Rating:

3.0

Everyone was very helpful EXCEPT one gentleman. Jesus! He was extremely rude to me and a few other costumers that I noticed. The first day I came in to rent a truck he was rude I thought to myself he was maybe having a bad day, but No he was worst the second time. Almost lost my business. But the rest of the staff was so pleasant I decided to overlook his unfortunate rudeness.

Rating:

4.0

staff was very helpful but had a longer wait than expected to get to the help. one counter person working with 6-7 people in line and everything takes a it of time.

Rating:

4.0

Counter help was amazing. card entry was a problem. wasn't working and had to wait for a while for help.

Rating:

2.0

The person who I got my unit from gave me the wrong number unit, so when I unloaded my car and brought everything up to what I thought was my unit, it was apparently not my unit. I had to unload everything back into my vehicle, go into the store and wait in line to get my correct storage unit, go back and load everything again and bring my stuff up. Also, when I pushed the help buttons to talk to an associate while inside the storage area, nobody answered. Wasn't happy to say the least!

Rating:

5.0

A million thumbs up. Thank God for the storage option.

Rating:

5.0

Prices are ridiculous. Florence KY to Miami FL 4 x 8 trailer one way was 319, and for a 5 x 8, only 1 foot more was $150 more. Was told by rep in Florence KY a TRUCK goes from Florida to KY for what I paid for the 4 x 8.

Rating:

3.0

The wait time at the counter took about 30 minutes and I was the only one there. When I went again to buy supplies it was another 30 minute wait. Other then that it was a good experience.

Rating:

4.0

The only issue we had this time versus other times was that when we registered online we could not automatically get the First month free promotional. In the past every time we got the first month free when we checked in at the office. However, the management has informed us that they will adjust the payment in the following month. Other than that, we have had an excellent experience at this facility! Thank you

Rating:

1.0

I pay for a truck on Sunday May 8 2021 to take out my things from two storages that I had and two guys got stuck on the elevator been there for an hour without any help until we realize nobody was helping them and went to call a worker and he said that he was going to call another coworker to come but the guys were in desperte need of air and water since the emergency bottom was not working becouse no one but one went to see them since we were there taking our stuff from the first floor so they call the fire rescue who were the only ones to come and Open the elevator. No one of the staff did anything to try to help the guys on the elevator or fix the elevator after it was open. Because of that we could not take our stuff from the 4th floor when we already had the truck paid. I need someone to tell me how to proceed on this since it’s not fair that I have to pay other truck to take my things from the 4th floor. When I ask the lady at the front desk if uhual could provide me with at least a van so I could take my stuff another day when the elevator it’s fixed her answer was I could use the stairs which I find nonsensical. How she can pretend I will go 4 floors up and down with furniture and stuff ?.

Rating:

5.0

Thank you so much , for all your service and keep doing for long time.

Rating:

1.0

Hacen muy mal su trabajo