Customer Reviews for U-Haul Moving & Storage of Dadeland

even with a reservation. The wait in line at the store is/was too long

Too long a wait. In line at the store Even after having a reservation

You mention the price for the truck and the per mile charge. Then you draw a fat line on the gas gauge, hard to determine if accurate. You are not honest about the gas. So I traveled 10 miles and you charged me for 2 gals of gas, $7.50. Highway robbery. This truck must use 5 gals per mile. I said the equipment was not well maintained bc it gets 5 miles to the gallon.

Amazing people at this location!

None. All was perfect

I picked up the truck and the only reminder I was given was to drop the keys off in a lock box if I came in after 5pm. Being new to truck rentals to me that said I had until around 5pm to drop off the truck. When I dropped it off at 5:30, I was charged an extra day and insurance in top of that. A $40 charge I could have avoided had it been better explained. I spoke to Donna a manager in customer service (#860703) and she was completely unsympathetic and unbudging to make any adjustments. Won't recommend uhaul to anyone.

Free lunch!

Fast and friendly service. Jesus explained that the trailer was not as clean as it could be, but still did not charge the cleaning fee...and I was almost 2 hs late and did not get any penalty. Flexible and reasonable customer service is very welcomed.

My vehicle did not fit on the trailer and I only had the trailer for an hour I have pictures to verify the car did not fit when asked if a refund was possible I was rudely told no

It was the first time we used U-Haul and we got impressed with the services (phone assistant and drop off). It was very easy to drop off after hours. Definitely we will recommend.

Your android app sucks, failed on license upload samsung galaxy.

The young guy who "helped" me outside was incredibly difficult and unwilling to actually help or deal with me. He was literally not answering me when I'd ask him a question. Simply stonewalling me and incredibly annoyed that I'd ask him a clarifying question about my hitch. Needless to say I got nowhere with him. That part was a horrible experience, other than that, the facility, the staff inside, the older gentleman who seemed to be the boss outside was all great.

Friendly Staff!

Take care of the smoking smell in the cars.

N/A

Great service friendly people at the store the guys at the field also great they help in everything and even connect the trailer for me excellent work

Not a thing!

Your service was great and the staff was super. Would definitely use them again. Thank you.

I asked about after hours drop of and the representative explained to me how it worked but he never told me about the $20 fee associated with after hours drop off so when I saw that I was charged this fee I was caught off guard. Not a huge deal but it did catch me by surprise. Other than that, all went to plan. I can't say enough about the guy in the yard that hooked me up. Good man......

Keep up the good work and efficient return process you have at the establishment.

Dropped off equipment several days early. Employees extremely helpful

Nothing. Everything went perfect.

I returned the rental at 5pm on Sunday, and was told to leave the equipment on the lot and they would take care of it. On Monday morning, I got an electronic bill that included an extra charge for the late return, an extra charge for fuel (which IO did fill and verified the indicator was at the restored level 9plus have the gas station and gallonage receipt), and an extra charge for cleaning. I called the location and requested that the equipment be checked again, and verified for time return (via the cameras), re-check the fuel gauge and verify the charge for cleaning. I have not heard back form them, and the customer service rep was not very caring on the phone.

If a customer pre-pays, it would be nice if the truck was ready to go with the equipment inside. I am not sure what time was saved by pre-paying?

I have rented from this facility several times. Everyone is nice and friendly unfortunately the vehicles are not serviced. It took them three times to find me a truck that did not have the check engine light on. The guy outside told us the trucks were just overdue for an oil change but I refused to take a truck that was not in perfect mechanical condition. It doesn't matter if the truck is clean if you are just going to break down on the road.

I've rented at this location several times before. Very nice people, professional and helpful. Best of all, everything ordered was delivered. No surprises.

Excellent !!!

Micheal checked me in and was quick, helpful, polite, and professional. It was clear to me Uhaul respects their customer's time and business and wants us to have a positive experience. This was my first time renting from Uhaul, and I couldn't have been happier.

Que tiene. Buenas atención

You charged me an after hours return free of $20 for dropping off the trailer at night. I spoke to your sales rep at the desk who recommended this option to return it after hours. There was no mention of this fee.

Have more help when equipment was rented. I had to wait a bit as there were inadequate service folks to help get the equipment at pick up location.

super very expency de cost

Thanks so much !

This was not my only recent rental from uhaul so all my information was already on file but the clerk insisted on doing it all again as thought I had never rented from uhaul before. Make sure the system has the information readily available.

Everything was great

Never actually saw a bill, when I dropped the van back, not sure what the extra charges were.. but the service was wonderful

Truck had a mal function alert about tires and took too much time to rent. Very old renting process.

Do nothing, everything is good and also the location. Keep the good work. Congrats.

later return time

never again will I use a uhaul from this location.

Horrible experience! 3rd time in. Never again!!!

Improve customer service. Consistently awful the last two times I have used this location. No doubt a reflection of ownership.

The location was understaffed and completely unorganized. Every customer there was upset with service and employees were combative blaming everything on ownership. This is the time I'll ever give my business with U-Haul!

Great costumer service They helped me with the return Thank

My guaranteed reservation for order 20042674 was not honored because the equipment was not there. Somebody owes me $50.

Courteous and helpful staff.

Even though I did online check in and document signing ahead of time, it still takes quite a while to do paperwork, etc before getting what your renting

Dylan very helpful. Mobil experience a bit daunting. Had trouble finding location barcode there.

Great overall!!

I was charged a higher rate than advertised due to “ subject to availability “ absolutely ridiculous.

The worst customer service from the all the employees working. Refusal to help when there was an issue that’s I specifically asked about. Blatant disrespectful while speaking. Failed to mention that the gate to storage was broken and would not be able to access after hours which I specifically requested multiple times. Lied to customer multiple times. Failed to write correct information after I gave him all my info, he said it didn’t matter. Terrible service, police was called

Don’t worry I will be back soon!

Love the staff! Very friendly and very helpful!!

When moving in I was not given a lock or key and told they would open the unit when I returned. When attempting to move out I was told that I should’ve received one and a lock. I was told I’d have to pay $50 to get my things out. Horrible service and I was not able to get my belongings until my dad drive up to speak to the employee. Will not be using this company ever again and will tell others not to go here.

We would not hesitate to come back -thank you

While removing my items from storage, I saw 2 roaches that I could not have previously had. Same roaches I saw dead in the hallway. The lady who set me up with the storage unit was extremely rude. The guys in the back near the storage were great! Always kind and helpful. They are the only reason why I’m giving 3 stars and not 1.

Terrible experience with the sales rep. There is no manager at the hours. They do not know the rate. I think that they overchaged to me. Working in a formal complaint to send to Headquater thanks

I notified 3 DIFFERENT Male employees ABOUT HOW uneven THE lock didn't match up to door hinges every TIME I TRIED TO unlock alarm would blast EVERY TIME it was very bothersome I HAVE VACATED MY LOCKER SHOULD RECIEVE PARTIAL REFUND THE BEST PERSON PROFESSIONAL POLITE ALWAYS WAS THE WOMAN FROM TRIADAD OR CARIBBEAN WAS THE BEST COUNTER PERSON IN YOUR DADELAND OPERATION ALWAYS POLITE AND KNEW EVERYTHING ASPECTS OF SERVICE

Excellent support from the time I rented a trailer to the 30 day storage I used

I’ve used it for years and will use it again !!

Michael was very helpful.

Thank you for a great service

Horrible customer service. The employees didn’t know how to do their job. Waited over an hour and a half to return my UHUAL trailer. I wouldn’t recommend going to this specific store.

I appreciate the fact that your building was air conditioned. It made a world of difference on moving in the heat. Thank You.

Cannot beat a FREE month! Everyone there was friendly and helpful. We got our stuff out within the month and our charge we $0!

Last May, when we started our rental, I waited in line two hours, despite having done all the online registration. (Uhaul advertised the online registration as the way to skip the line and save time.)

they helped me out in many ways. things could have fallen through if they didn't

Great Staff!

Team is outstanding! Facilities are clean and well kept. Location is excellent. This place is 5 stars all the way. No wonder they are always so busy, but is worth the wait!

Excellent service!

My only concern was that there are always only two people at the office to help clients. The average wait time is almost 20-25 minutes wait in the line for service! Especially with Umiami events.

Great place!

Recently rented a storage and moving equipment. Excellent to be served by management/ Danny Feliu, thanks

Excellent experience! Reserved a cargo van for moving items out of a dorm room at University of Miami. Your location is perfect, only 1 mile from campus. Everything was great, start to finish.

This is a clean pleasant facility. I used it for the past 4.5 years. Just emptied my storage unit after one week of making a payment and wondered why I would not be reimbursed for the 3 unused weeks.

After securing storage/ordering supplies online last mo. I still waited in line for the ONE empl. 45 min. He never apologized/wasn’t friendly. Ppl. were mad. One lady left cash/grabbed boxes. More...

Guy who checked me in had the personality of a dead fish. No enthusiasm for customer service, almost rude,Didn't give out info freely and barely when you asked. Assistant manager was awsome,keeper👍❗

Everything was great with great employees.

Excellent service. Mr. Feliu answer all my questions and make sure that everything was taking of care of.

Although my previous experience trying to rent a car dolly was a disaster, this experience and location was great and closer yo my house , thank you

My U-Haul box experience was not good at all. We used Moving Helpers who was a terrible experience. My second box was delivered to Philadelphia and arrive late to Miami two weeks late.

Very professional

Always!

Location was always easily accessible. Employees always willing to assist.

Very happy with the servive and facility.

Everything was great and everyone treated me super nice. Even Francisco stayed a few minutes after ours and helped us loading my stuff into the unit I just rented. Really really good

Nice and clean with service minded staff.

nice people in the store

Clean and nice facilities with service minded staff. You could have a little bit more generous opening hours.

Both Marcia and Cintia have provided me with an excellent service. They were kind helpful but mostly knowledgeable. Great people for a great company

Nothing to add

Thanks

The people at this facility, especially those behind the counter, were great. Thank you.

Customer service has been excellent. Everyone at the location has been friendly and very professional. Would definitely recommend to anyone looking for storage.

Very professional, courteous and helpful.

Thank you

I notified the staff on 8/15 that I was moving out. They logged me out on 8/31 and auto pay still charged me on 9/1. I left a complaint with customer service still have not received my money back.

Good experience. However, my experience in PA with UHaul was quite difficult. You were not helpful at all.

Thank you Uhaul for you professionalism. The staff really try to take care of your needs. We will continue to use your services as long as your company continues to take care of your customers.

x

Thank you!

Had a horrible experience...spent over 3000 dollars with uhaul and worst the worst service ever.... Inadequate incompetence just lack of common sense..bunch of young kids that really dont care...

Great folks! Very courteous, very helpful!

The storage unitdoor handle was very hard to open I reported it-everyone was very helpful and nice partcularly the spanish woman who opened/showed me unit she was great (can’t remember name) the best

Long wait at counter (1:15) to rent storage unit.

Long waits to install hitch at Erie, PA forced me to go to another shop. It was quite frustrating. You did not have specific electrical part for my car light. Had to splice my car cables. Expensive.

Thanks Miguel for the assistance.

This was my first time using Uhaul Storage, and I have to say that I am impressed and very satisfied with Uhaul's service and facility.

Marcia, the manager of the facility is one of the most professional people our company has had the pleasure of doing business with. Please convey our thanks to Marcia & staff for the excellent service

Thank you for your help..

The employees were friendly and helpful but the office is under staffed. It was frustrating to have to wait in a long line with only one employee attending everyone. It’s too bad.

None

Facility was immaculate and staff very professional and helpful!

Thanks for your service

Great customer Service. Friendly staff.

Excellent