Customer Reviews for U-Haul Moving & Storage of Dadeland

8,249 reviews

6701 S Dixie Hwy   Miami, FL 33143
(Ludlam & Us 1)

(305) 661-2182

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(305) 661-2182

6701 S Dixie Hwy
Miami, FL 33143
(Ludlam & Us 1)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jonathan S. 
Rating:
4.0

Customer did not leave a comment.

Stephen B. 
Rating:
5.0

Registering girl was amazing

Pedro G. 
Rating:
5.0

Carleton was the best!

Charlene C. 
Rating:
3.0

Customer did not leave a comment.

Syndi N. 
Rating:
5.0

The person who outside who helped us get going and checked us back in was really cool and helpful.

Todd E. 
Rating:
5.0

Good services

ANGEL M. 
Rating:
5.0

Great customer service everything was as promised and given in a timely manner

James G. 
Rating:
5.0

Customer did not leave a comment.

Frederick D. 
Rating:
5.0

Customer did not leave a comment.

MATEO G. 
Rating:
5.0

Customer did not leave a comment.

Luis D. 
Rating:
5.0

I always come to this location for over 10 years and I will not go anywhere else as of today

Dennis F. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO P. 
Rating:
5.0

Excellent service

Robert U. 
Rating:
1.0

The truck I was given had 160,000 miles and had the engine light on. It drove terrible and the transmission was screaming. I told that to the guy receiving the return and he made a smart ass comment. He wanted me to mop the inside of the truck because it had been raining and there was wet marks inside. He continued to make more smart ass comments and then told me he was charging me $25 to mop truck and for 69 miles. I left to avoid an incident with your employee. Terrible customer service

Daniel V. 
Rating:
4.0

Customer did not leave a comment.

mike J. 
Rating:
5.0

Customer did not leave a comment.

Kristine S. 
Rating:
3.0

Customer service can always be better. It was okay, nothing happened. As first time users we had questions and answers were not always readily available. A simple “do you need assistance to get more familiar with the equipment” would have been better than just being given the keys and on with the next customer.

Monica D. 
Rating:
5.0

Customer did not leave a comment.

Silvia P. 
Rating:
1.0

People attending were really slow.

Cristian M. 
Rating:
5.0

Also the person help me outside when I received my trailer, was very nice and very gentleman.

Jorge C. 
Rating:
5.0

Please have a more reliable return system whereby I do not receive a follow up phone call and email advising that I had not yet returned the vehicle when in fact i had returned it on time.

Vanessa A. 
Rating:
5.0

Fast and friendly service. Equipment was available and ready when I arrived.

AJonathan L. 
Rating:
5.0

Customer did not leave a comment.

Rafael T. 
Rating:
1.0

Customer service was terrible. Phone consultants have little knowledge of what they are doing and will provide incorrect information with confidence even when they know they're wrong. Information was recorded but never asked, the pricing and package was communicated incorrectly, talked with several different people and they all said different things, no one is on the same page and notes are either disregarded or never written down in the first place. Website is not user friendly. Options are non existent. Gas station attendants don't have any knowledge of the company or contract information.

Adrian H. 
Rating:
5.0

Customer did not leave a comment.

Rafael T. 
Rating:
5.0

Keep going with the great job

Yanisley H. 
Rating:
5.0

Customer did not leave a comment.

Andres S. 
Rating:
1.0

Needs to be more informative. The front desk people need to tell the customers the after hour rules.

Kierstyn C. 
Rating:
5.0

Customer did not leave a comment.

Jonathan S. 
Rating:
4.0

Add more friendly staff in the office pick up area , the big black guy that took care of me was rude and should not be dealing with customers

Jose M. 
Rating:
4.0

The 5x10 unit I was in the door stuck at the top it could use some maintenance. But very helpful staff.

James W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hugo S. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

Jose R. 
Rating:
5.0

I appreciated that the pick up and drop off locations could be different.

Martha G. 
Rating:
4.0

Check engine light & airbag light were on. The truck I drove had very bad steering which made it more difficult. All the people were great though!

Alison W. 
Rating:
5.0

Customer did not leave a comment.

Lauro M. 
Rating:
5.0

Keep doing what you doing. Very courteous to the customers.

MARIA P. 
Rating:
5.0

Need more counter staff

Gerry B. 
Rating:
5.0

Customer did not leave a comment.

Nina G. 
Rating:
5.0

Customer did not leave a comment.

Mcdonald N. 
Rating:
1.0

I was overcharged. I picked up a van at 6:30 PM on 7/14 and dropped it off around 6:15 PM the following day. The times were booked at 6:59 PM the first day and 7:00 PM the following day allowing you people to overcharge me. I will call customer service and never rent anything from U-Haul again.

Mateo V. 
Rating:
5.0

Customer did not leave a comment.

Bernardo P. 
Rating:
5.0

Customer did not leave a comment.

Rufino V. 
Rating:
5.0

Customer did not leave a comment.

Steven K. 
Rating:
5.0

Customer did not leave a comment.

Ryan K. 
Rating:
5.0

The trailer I rented looked like it might need new tires soon.

Carlos G. 
Rating:
3.0

The truck was garbage did not run good at all

yasmany S. 
Rating:
5.0

thank you!!! awesome customer service

Rodrigo P. 
Rating:
5.0

No improvements are necessary. It was quick gtg a truck and no hassle returning

Sharon B. 
Rating:
4.0

Customer did not leave a comment.

JAY C. 
Rating:
5.0

Customer did not leave a comment.

eliana M. 
Rating:
5.0

Very good but everything else changed in the drop off.

Nancy R. 
Rating:
3.0

Inside person who was “filling in”” (his words) was not helpful and a bit rude. All he wanted to do was chat with his friends and some customers he knew. The outside man who helped with the trailer was awesome

Lorraine W. 
Rating:
5.0

Customer did not leave a comment.

PEDRO O. 
Rating:
5.0

everything was fine

JUAN G. 
Rating:
4.0

Waiting in hot sun for over 20 minutes to turn in truck. Workers were there but were busy in cleaning trucks ahead rather than assist waiting customer

Ignacio M A. 
Rating:
5.0

Customer did not leave a comment.

LES M.  |  Overall Experience 
Rating:
5.0

The employees there, Amanda & Jesus (I hope I remember their names correctly), are 10 or 10. Help me in every way possible and answered all my questions patiently. Although you guys seem short staffed, the people you have their now are doing a terrific job. Make sure they know they are appreciated !

HERVIC A.  |  First Impressions 
Rating:
2.0

No customer parking. On picking up trailer two tires on one side were under inflated.One had 28 psi the other had 42psi. This is third time I've found a rental trailer from your company dangerously low an air. This is safety issue guy's get it together.

thomas H. 
Rating:
5.0

Customer did not leave a comment.

Carlo D. 
Rating:
5.0

Customer did not leave a comment.

Max B. 
Rating:
5.0

Customer did not leave a comment.

Veronica A. 
Rating:
4.0

Customer did not leave a comment.

Carlos B. 
Rating:
2.0

Customer did not leave a comment.

Ali S. 
Rating:
4.0

Engine light on making the drive a concern. Told it would be ok. The air conditioner only worked when going under 30 mph. When on the highway, the a/c didn't work. The driver seat was all torn.

Debra L. 
Rating:
5.0

Customer did not leave a comment.

Gleny L. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH W. 
Rating:
5.0

Customer did not leave a comment.

Morgan H. 
Rating:
5.0

Very good service! Professional and courteous.

Jean J. 
Rating:
5.0

Customer did not leave a comment.

Gonzalo R. 
Rating:
3.0

Customer did not leave a comment.

leonel V. 
Rating:
5.0

Muy atentos y serviciales

Luis V. 
Rating:
4.0

Customer did not leave a comment.

robert I. 
Rating:
5.0

Customer did not leave a comment.

Ammer C. 
Rating:
3.0

Customer did not leave a comment.

Immaculata B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

immaculata b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alejandro V. 
Rating:
3.0

return equipment takes way to long

Emmanuel A. 
Rating:
5.0

increase their accessibility more

Jean T. 
Rating:
5.0

Equipment needs to be free of maintenance lights .. change of oil etc

RICARDO A. 
Rating:
5.0

New truck :) it was great!

altrese M. 
Rating:
4.0

Customer did not leave a comment.

Jeanpaul M. 
Rating:
5.0

I have been renting from this location for a while now and every time they are quick and straight with the rental process and no issues. They are friendly and courteous.

Eugenio L. 
Rating:
1.0

You said we could drop off vehicle at other location and then charged $190 what type of lie is that????? I will make this public! You lied to us! Bad customer service... customer was Rudy Gonzalez

Rudy G. 
Rating:
1.0

Customer did not leave a comment.

Eliana H. 
Rating:
5.0

Customer did not leave a comment.

Elena A. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
4.0

Customer did not leave a comment.

Frankel H. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

german A. 
Rating:
5.0

Customer did not leave a comment.

Zyriea S. 
Rating:
4.0

Customer did not leave a comment.

Rene I. 
Rating:
5.0

Excellent service and great attitudes.

WILLIAM G. 
Rating:
4.0

Customer did not leave a comment.

peter L. 
Rating:
5.0

Really good and Good Prices!!👌👌🆗🤓🙏

Juan A. 
Rating:
5.0

Staff is really helpful and have given me the best service throughout the process. Thanks

Thomas E. 
Rating:
5.0

The facilty and truck were excellent. However, my rental had to be redirected to that facilty because my original pick-up location did not have the truck or any other vehicle availabe, even though I had reserved it online. This ended up costing me additional mileage fees and wasted 1 1/2 hours of time

David F. 
Rating:
5.0

I rented a storage space for 5 years and I always had the best service and attention. Staff is great and facility is outstanding.

THOMAS E.  |  Overall Experience 
Rating:
1.0

I can’t access my unit. Code doesn’t work. Staff unable to fix it

Steven M.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

David W. 
Rating:
5.0

We were very satisfied.

Peggy H. 
Rating:
5.0

Customer did not leave a comment.

Diego O. 
Rating:
4.0

Friendly people when I went to return the equipment on Sunday. Super nice older gentlemen.

Ivan M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth H. 
Rating:
5.0

Customer did not leave a comment.

Gary W. 
Rating:
5.0

Staff were very helpful. No issues with the Dadeland location. I did have issues with the app reserving a room at a different site that was not available.

KARI K.  |  First Impressions 
Rating:
2.0

Staff was slow and lacked knowledge of their business. Understaffed—long lines, had to wait to be served a long time.

Carol M.  |  Overall Experience 
Rating:
5.0

Everything is ok

Gordon T.  |  First Impressions 
Rating:
5.0

I wish I had names, but there are 2 African-American gentlemen who I encountered and they extended the warmest hospitality and customer service that I have experienced anywhere in a long time. 1 was on the outdoors, other as a sales agent inside.

Sandra L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose C.  |  Overall Experience 
Rating:
3.0

Everything was good except I did see a few very small roaches crawling around when I was packing up my storage. Also, the bathroom on the first floor did not have the air dryer - it seems it was removed, and there is no paper to dry your hands.

EILEEN G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HECTOR M.  |  First Impressions 
Rating:
2.0

Son un pésimo lugar y dejan el nombre de UHAUL por los suelos. A nadie lo recomendaría

Alicia M.  |  Overall Experience 
Rating:
2.0

Súper mal educados, no ayudaron en lo absoluto mis necesidades, muy racistas y peor poco profesional. Por lugares y personas como los empleados del mostrador lugares como estos caen en bancarrota, ya puse un reclamo y espero devuelta mi dinero.

Alicia M.  |  First Impressions 
Rating:
5.0

Excellent site Used the same facility for over 10 years and only reason I left was due to me moving away and it was too far for me to keep using. Truzck rentals were easy and return process seamless. Highl recommend this site in particular. M.O.

MEL THOMAS O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessenia A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WENDY L.  |  First Impressions 
Rating:
5.0

Great service! Staff were friendly

Elizabeth T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RAFAEL L.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

CRISTINA A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lynn o.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

TOSHEA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BERTA E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daniel G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

mukunda p.  |  First Impressions 
Rating:
4.0

As I will only be using the facility for maybe a week or two, I would have appreciated if you could have charged me from 1/18/2022 thru 1/31/2022 instead of 1/18/2022 thru 2/18/2022. So I was really disappointed about that.

CARL H.  |  First Impressions 
Rating:
4.0

Staff were lovely and price was right, but front desk lines exceeded 40 minutes every time I was there.

Liz W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lynn o.  |  First Impressions 
Rating:
1.0

Compre un candado porque olvide que teníamos uno que ya habíamos comprado en ocasión anterior l, solicite el retorno de mi dinero y nunca lo hicieron eso no se hace con los clientes

ANGELICA R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SANFORD B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jorge B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOSE H.  |  First Impressions 
Rating:
5.0

We were in a desperate situation and the staff at UHaul went above and beyond to help us in every way! So grateful to everyone involved!

Claudia G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHAEL F.  |  Overall Experience 
Rating:
2.0

Overall the storage unit and area was clean and well maintained but when the air conditioning in my unit’s area was broken for multiple summer months, I tried communicating with the store manager via email and phone and received no response. I even reached out to the district manager, who assured me I would be receiving an update and never received a response from anyone. The font line staff were friendly but the management was completely unresponsive This was honestly the worst customer service I have experienced in a long time.

MICHELLE H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CLARA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lazara R.  |  First Impressions 
Rating:
2.0

Some of your staff in Miami need some more training.

Kayla H.  |  Overall Experience 
Rating:
5.0

Very helpful staff!

MIMI K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SOL C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUISSANTIAGO N.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

David Z.  |  First Impressions 
Rating:
1.0

I continuously made an attempt to reach the manager to the store and left various messages in regards to my unit and no one got back to me and my unit was sold for $50.

Roxana C.  |  Overall Experience 
Rating:
5.0

Marcia was excellent. Exceeded all our expectations. Give her a big bonus for her attitude!

JOSE O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TONY F.  |  First Impressions 
Rating:
3.0

I don’t like the fact that it’s really not climate controlled. I didn’t feel difference between outside and being inside. I believe the only thing is that inside it just has a Dehumidifier.

Bryan F.  |  First Impressions 
Rating:
5.0

Shoutout to my man Carlton. Good dude and the lady at the front desk very helpful.

Kendall G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael G.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

emel y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tatiana M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSE O.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ANDRES G.  |  Overall Experience 
Rating:
5.0

Thanks for the great service.

Drew H.  |  Online Move In 
Rating:
5.0

Excelente atención, lo recomiendo ….! ⭐️⭐️⭐️⭐️⭐️

ELIZABETH H.  |  First Impressions 
Rating:
1.0

manager doesn’t respond

amy h.  |  Overall Experience 
Rating:
2.0

I’ve had my stuff in storage for almost 4 years. A rat somehow got in there, but luckily it didn’t ruin anything. I had my things packed pretty good. Hopefully it didn’t get into any other units. When I closed, I had a manager on site and followed all instructions. They haven’t closed my contact and it’s been almost 3 weeks. I’ve called and called customer service and the store with no call back.

MIKA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian M.  |  Overall Experience 
Rating:
5.0

Amazing customer service i highly recommend.

KAYLEY N.  |  First Impressions 
Rating:
2.0

I cancelled online and continue getting emails to pay. I got stuck in the elevator for over 45 mins I ranged the bell many times no one came. I called front desk 3 times and told in their way. I ended up calling the fire dept directly to get me out during regular hours. Shameful the black lady isn’t friendly or her customer service is bad nor dies she care.

Osvaldo L.  |  Overall Experience 
Rating:
5.0

parking infant of the store always full, at time with no beers, who is parking there?

Giora I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jiaxi L.  |  First Impressions 
Rating:
5.0

We stored items for 3 months. We intended on needing to wash all the bedding and clothing. We have unpacked and everything is odor free. The facility is cleaner than I could have ever imagined. The staff is helpful. I would use this location again and I would not hesitate to recommend to friends.

JENNIFER K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna B.  |  Overall Experience 
Rating:
1.0

Was not informed the elevator would not be working for months on end. Had to carry my belongings up 4 flights of stairs and was not even offered a discount on my monthly rate.

Jenna P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LIGIA D.  |  First Impressions 
Rating:
1.0

Me rentaron en el 3 piso sin decirme q elevador esta roto. No me explico nada. Mal servicio Y todo bulding demaciado sucio No hay parqueo Muy mal todo

Lina R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carolina G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Geraldine C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luis S.  |  Overall Experience 
Rating:
5.0

Cleanest storage facility I have ever seen. All employees I encountered were helpful.

JENNIFER K.  |  First Impressions 
Rating:
3.0

Everyone was very helpful EXCEPT one gentleman. Jesus! He was extremely rude to me and a few other costumers that I noticed. The first day I came in to rent a truck he was rude I thought to myself he was maybe having a bad day, but No he was worst the second time. Almost lost my business. But the rest of the staff was so pleasant I decided to overlook his unfortunate rudeness.

NATHANIEL J.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Colin C.  |  First Impressions 
Rating:
4.0

staff was very helpful but had a longer wait than expected to get to the help. one counter person working with 6-7 people in line and everything takes a it of time.

Brian M.  |  First Impressions 
Rating:
4.0

Counter help was amazing. card entry was a problem. wasn't working and had to wait for a while for help.

Donna B.  |  First Impressions 
Rating:
2.0

The person who I got my unit from gave me the wrong number unit, so when I unloaded my car and brought everything up to what I thought was my unit, it was apparently not my unit. I had to unload everything back into my vehicle, go into the store and wait in line to get my correct storage unit, go back and load everything again and bring my stuff up. Also, when I pushed the help buttons to talk to an associate while inside the storage area, nobody answered. Wasn't happy to say the least!

Todd R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PEDRO D.  |  Overall Experience 
Rating:
5.0

A million thumbs up. Thank God for the storage option.

Angela B.  |  First Impressions 
Rating:
5.0

Prices are ridiculous. Florence KY to Miami FL 4 x 8 trailer one way was 319, and for a 5 x 8, only 1 foot more was $150 more. Was told by rep in Florence KY a TRUCK goes from Florida to KY for what I paid for the 4 x 8.

VANESSA C.  |  First Impressions 
Rating:
3.0

The wait time at the counter took about 30 minutes and I was the only one there. When I went again to buy supplies it was another 30 minute wait. Other then that it was a good experience.

Tracy S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luis S.  |  First Impressions 
Rating:
4.0

The only issue we had this time versus other times was that when we registered online we could not automatically get the First month free promotional. In the past every time we got the first month free when we checked in at the office. However, the management has informed us that they will adjust the payment in the following month. Other than that, we have had an excellent experience at this facility! Thank you

Rini V.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

LINDA C.  |  Overall Experience 
Rating:
1.0

I pay for a truck on Sunday May 8 2021 to take out my things from two storages that I had and two guys got stuck on the elevator been there for an hour without any help until we realize nobody was helping them and went to call a worker and he said that he was going to call another coworker to come but the guys were in desperte need of air and water since the emergency bottom was not working becouse no one but one went to see them since we were there taking our stuff from the first floor so they call the fire rescue who were the only ones to come and Open the elevator. No one of the staff did anything to try to help the guys on the elevator or fix the elevator after it was open. Because of that we could not take our stuff from the 4th floor when we already had the truck paid. I need someone to tell me how to proceed on this since it’s not fair that I have to pay other truck to take my things from the 4th floor. When I ask the lady at the front desk if uhual could provide me with at least a van so I could take my stuff another day when the elevator it’s fixed her answer was I could use the stairs which I find nonsensical. How she can pretend I will go 4 floors up and down with furniture and stuff ?.

Maria P.  |  Overall Experience 
Rating:
5.0

Thank you so much , for all your service and keep doing for long time.

Nubia V.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sergio A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gerald C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth E.  |  First Impressions 
Rating:
1.0

Hacen muy mal su trabajo

MILENA H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.