Customer Reviews for U-Haul Moving & Storage of Dakota Ridge

1,118 reviews

13412 W Coal Mine Ave   Littleton, CO 80127

(720) 844-6684

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Office Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(720) 844-6684

13412 W Coal Mine Ave
Littleton, CO 80127

Services at this Location:

Office Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Had to go back because they logged truck back in 5 hours after I actually returned it and charged an extra day. Required time and an extra trip to the location to resolve it.

EUGENE K 
Rating:
5.0

Customer did not leave a comment.

KENNETH M 
Rating:
1.0

Everything seemed great until about 4 miles in. I tentacled a 26’ truck and car doily. Also a 6x12 trailer to move 1000 miles one way. All loaded completely and started the drive at 9pm. By 9:05, driving downhill in the Rocky Mountain traffic, all trailer lights shutoff. My pick up warns check trailer connection. I pull over and look close to find the 4 pin wiring crushed and damaged in the middle about three inches long. Come to find out later, when you remove the trailer, it drops yo the ground off the ball and crushes the wiring. Surprised the location technician did not catch this before I rented. Called roadside service, at 1 am, wiring fixed at the crush. Left again and all was good until the next night. The trailer electrical failed at least 20 times inspected same area and underneath, no damage. That ment the problem was inside the trailer corners, but I could turn off and back on my ignition to reset my 2025 Ram computer, allowing the lights to come back on. The new truck detected a surge in the wiring and disabled the circuit. Shutting down the truck and restarting it, reset my truck’s computer allowing me to continue driving from in the middle of nowhere in the dark on a weekend. The surge was from damaged wiring inside the trailer corners, the fully loaded trailer! I had to stop over 20 times to reset because curtain bumps would cause the lights to go out in traffic. NO LIGHTS MEANS NO MARKER LIGHTS NO TAIL LIGHTS AND NO BRAKE LIGHTS WHILE MOVING AT 55 MPH WITH TRAFFIC BEHIMD ME. Sure I could pull over call again and ask for repairs in the dark. What do I do with my contents inside so the wiring can be repaired? So I continued the drive, resetting my truck’s computer each time after the lights went out. I changed my route, increasing the distance 200 miles over a weekend to reduce the traffic and hoping that prevent a semi from barreling into me when the lights went out after bumps. Don’t worry, when turning in my equipment, U-Haul app detected I drove more than thier routing and charged me $200 more because their wiring failed. What to do? What would you do? Unload your fully packed trailer in a parking lot so a roadside technician could find the wiring damage during a weekend move? Or forced to drive a safer route, resetting your computer to finish the lat 8 hours in the dark? Sure, I could pull over, stay on a hotel with my entire family and pets to wait for daylight. If they took my animals and my sized family, but that would cost several hundred dollars! Not realistic! But don’t worry, because of poor maintenance or defective equipment and my need to reach my next home over my only available weekend with my entire house contents and family, U-haul charged me even more money because I drove a different route. Thanks U-Haul! Sad that I could spend that much and then more for poorly maintained equipment and get charged a penalty in the middle of the dark

Robert W 
Rating:
1.0

Everything seemed great until about 4 miles in. I tentacled a 26’ truck and car doily. Also a 6x12 trailer to move 1000 miles one way. All loaded completely and started the drive at 9pm. By 9:05, driving downhill in the Rocky Mountain traffic, all trailer lights shutoff. My pick up warns check trailer connection. I pull over and look close to find the 4 pin wiring crushed and damaged in the middle about three inches long. Come to find out later, when you remove the trailer, it drops yo the ground off the ball and crushes the wiring. Surprised the location technician did not catch this before I rented. Called roadside service, at 1 am, wiring fixed at the crush. Left again and all was good until the next night. The trailer electrical failed at least 20 times inspected same area and underneath, no damage. That ment the problem was inside the trailer corners, but I could turn off and back on my ignition to reset my 2025 Ram computer, allowing the lights to come back on. The new truck detected a surge in the wiring and disabled the circuit. Shutting down the truck and restarting it, reset my truck’s computer allowing me to continue driving from in the middle of nowhere in the dark on a weekend. The surge was from damaged wiring inside the trailer corners, the fully loaded trailer! I had to stop over 20 times to reset because curtain bumps would cause the lights to go out in traffic. NO LIGHTS MEANS NO MARKER LIGHTS NO TAIL LIGHTS AND NO BRAKE LIGHTS WHILE MOVING AT 55 MPH WITH TRAFFIC BEHIMD ME. Sure I could pull over call again and ask for repairs in the dark. What do I do with my contents inside so the wiring can be repaired? So I continued the drive, resetting my truck’s computer each time after the lights went out. I changed my route, increasing the distance 200 miles over a weekend to reduce the traffic and hoping that prevent a semi from barreling into me when the lights went out after bumps. Don’t worry, when turning in my equipment, U-Haul app detected I drove more than thier routing and charged me $200 more because their wiring failed. What to do? What would you do? Unload your fully packed trailer in a parking lot so a roadside technician could find the wiring damage during a weekend move? Or forced to drive a safer route, resetting your computer to finish the lat 8 hours in the dark? Sure, I could pull over, stay on a hotel with my entire family and pets to wait for daylight. If they took my animals and my sized family, but that would cost several hundred dollars! Not realistic! But don’t worry, because of poor maintenance or defective equipment and my need to reach my next home over my only available weekend with my entire house contents and family, U-haul charged me even more money because I drove a different route. Thanks U-Haul! Sad that I could spend that much and then more for poorly maintained equipment and get charged a penalty in the middle of the dark!

Robert W 
Rating:
4.0

Nothing !well done

WILLIAM H 
Rating:
5.0

keep the team at this location. They are friendly and helpful.

TODD M 
Rating:
5.0

Excellent service and support!

JC L 
Rating:
3.0

Opened 20 minutes late.

HEATHER P 
Rating:
5.0

Beautiful location and friendly, efficient staff.

Shari D 
Rating:
2.0

What's the deal with the fueil level in the truck? It should go out full and be returned full. I know you are charging customers big $ for gas if they don't return it full, but they you don't fill the truck ? This means the next customer is supposed to fill it back to some non-full level ? What am I supposed to do? Run the truck and the pump trying to hit the level it was given to me ? It says there is supposed to be some kind of fuel estimator under the fuel gauge picture on the rental agreement. That is not able to be found. Feels very scammy.

Timothy P 
Rating:
5.0

Something is wrong with the transmission on the truck I rented. It didn't smoothly change gears. I was very impressed with the service and the affordability.

SHERIE Z 
Rating:
5.0

Everything went great. Thank you 😊

BRYAN T 
Rating:
5.0

Great attendant! Clean crisp location. Just one small issue for me, being an invalid, is distance to traverse from parking to service desk. Not sure what can be done short of motorized vehicle being available at front door. But overall great experience!

JOHN S 
Rating:
5.0

Deal with this location anytime…

DEXTER G 
Rating:
5.0

Customer did not leave a comment.

KEVIN G 
Rating:
3.0

Stop charging for the use of the dollie

JOSE S 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D 
Rating:
5.0

Easy to rent and fast to get back on the road.

PAUL B 
Rating:
5.0

The manager there was great!

LEONARD A 
Rating:
5.0

Manager at this location helped with the rental, hookup, return, and most of all the return of an item left in the cab. I'll be back to this location for my next rental.

DOUGLAS S 
Rating:
5.0

The gentleman that rented our equipment to us to begin with was extremely helpful and very personable. He unfortunately was all alone at the counter and overwhelmed with so many people in line. But kept us cool and was an awesome professional representative of Uhaul. He went above and beyond to make everything awesome for us.

JOYCE S 
Rating:
5.0

It was all great ! No improvements necessary. Thanks!

ROBERT D 
Rating:
5.0

I was very satisfied.

Christy T 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M 
Rating:
5.0

Water coming out of the fountains. :)

ROBERT G 
Rating:
5.0

Might want to discuss tips for pulling a trailer, not all of us pull trailers for a living. Other than that the trailer was attached safely and properly at the pickup site. The guy at the dropoff site was helpful getting me backed in. The over 700 mile journey went better than expected. I'll use you again.

EDWARD F 
Rating:
5.0

Thanks for the brilliant work diagnosing the issues with the trailer lights and generously fixing the fuse!

JOHN H 
Rating:
4.0

Customer did not leave a comment.

CODY W 
Rating:
1.0

I waited over 25 minutes for someone to come to the customer service desk - and this was after I used the walkie talkie to let them know I was there. Drop off required that I install the U-Haul app. When I followed the instructions on the sign they did not match the app. I had to call the 800 number and they could not check-in me in - it could only be done through the app. I was also told to take a photo of the mileage - AFTER I had locked the vehicle and dropped the keys off. I was told to call the location in the morning to ensure it was checked in so I would not be charged the extra fee.

VICKI H 
Rating:
5.0

Very helpful and courteous staff!

JOHN S 
Rating:
5.0

Great experience and nice staff

ROBERT B 
Rating:
2.0

Honestly, this truck was very difficult to drive because the steering wheel was not straight. It felt unsafe and uncomfortable the whole time. I don’t think it’s fair to pay the full price for a vehicle in this condition.

JUN Z 
Rating:
4.0

Customer did not leave a comment.

DAVID L 
Rating:
5.0

Customer did not leave a comment.

KEVIN T 
Rating:
5.0

Everybody was nice. Essy experience

Ty S 
Rating:
4.0

Customer did not leave a comment.

John F 
Rating:
4.0

Customer did not leave a comment.

DENISE C 
Rating:
5.0

The General Manager was incredible and the staff very helpful!

ALBERT T 
Rating:
5.0

I didn’t realize how long it was going to take and I had appointments to get to in the afternoon.

Jessie K 
Rating:
5.0

Nothing.

WILLIAM M 
Rating:
5.0

Customer did not leave a comment.

VICTORIA C 
Rating:
5.0

Customer did not leave a comment.

BEVERLY G 
Rating:
5.0

Trailer had 12 psi in the tire, and he tire had two plugs in it

JAMES N 
Rating:
4.0

Customer did not leave a comment.

KAREN B 
Rating:
5.0

This place is great! I did not know it was there. Very friendly service, they had exactly what I needed, the while experience was outstanding. I will definitely return!

JENNIFER B 
Rating:
4.0

I found the virtual check in and drop off time consuming and cumbersome. The process of uploading photos was lengthily and kept crashing forcing me to start over several times. I never was able to fully complete the return on line due to crashes and finally gave up. I hope Uhaul doesn't charge me for this.

Mike B 
Rating:
5.0

Customer did not leave a comment.

Zachery T 
Rating:
5.0

Nothing really.

RONALD K 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY K 
Rating:
5.0

Customer did not leave a comment.

ADRIAN A 
Rating:
5.0

The associates, and owner, were very friendly and helpful.

Stephen C 
Rating:
5.0

Staff very courteous!

JOHN S 
Rating:
5.0

Great service when we dropped off the trailer.

RICHARD R 
Rating:
4.0

Customer did not leave a comment.

LISA C 
Rating:
5.0

Customer did not leave a comment.

MINDY S 
Rating:
5.0

Customer did not leave a comment.

DANIEL U 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN N 
Rating:
5.0

Customer did not leave a comment.

JEFFREY V 
Rating:
5.0

Always very friendly and well stocked for trailers and supplies

STEPHEN J 
Rating:
4.0

Helpful young man, hooked everything up for me, same guy when I brought it back. He saw me pull in, stopped what he was doing. Came out to the parking lot to unhooked everything and sent me on my way.

TRAVIS W 
Rating:
5.0

the 29 dollar charge for one day late, while understandable is a bit frustrating to see numerous surplus of trailers 5x8 size sitting on lot unused when returned my trailer

ROBERT L 
Rating:
5.0

Great customer service! Very friendly!

JOHN S 
Rating:
4.0

Customer did not leave a comment.

RANDALL K 
Rating:
5.0

Exceptional service at this location, great people there, and our van was immaculate and in top condition. Highly recommend this location!

DIANNA H 
Rating:
5.0

Excellent service! The manager (Sheri) did an excellent job.

DANIEL F 
Rating:
4.0

Customer did not leave a comment.

JERRY K 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA R 
Rating:
5.0

Customer did not leave a comment.

Ryan D 
Rating:
5.0

Customer did not leave a comment.

SHARI Z 
Rating:
4.0

Staff was wonderful, easy experience! Thank you!

Aimee L 
Rating:
5.0

Everything went very efficiently, friendly employees were appreciative.

JOHN B 
Rating:
5.0

NOTE: I was charged for 16 extra miles. I requested pickup in Longmont and was relocated to Boulder for pickup and then had to drive back to Longmont. I do not believe that was a good decision by the U-Haul software algorithm.

Jc L 
Rating:
5.0

Customer did not leave a comment.

DAMIAN M 
Rating:
5.0

Customer did not leave a comment.

EDWARD F 
Rating:
5.0

This place was very big with lots of people to help even though we were just dropping off the trailer.

Trina B 
Rating:
5.0

Professional, Knowledgeable and Courteous Staff. Fast service. Thank you,

ROBERT R 
Rating:
5.0

I ended up dropping 4 days and 1200 miles earlier in a much bigger population, probably rented the next day. But no credit on my rental. Call in support was horrid. The elko staff were great, it’s uhaul I have my issues with.

HAROLD K 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G 
Rating:
4.0

Customer did not leave a comment.

JAMES B 
Rating:
4.0

Customer did not leave a comment.

Joe C 
Rating:
5.0

Great service wish all places were as nice

ERIC T 
Rating:
5.0

Amazing General Manager

MONIQUE G 
Rating:
5.0

Customer did not leave a comment.

ROLANDA B 
Rating:
5.0

After hours self check out was just what we needed, very good!

ROBERT W 
Rating:
1.0

Uhaul sucks. They blatantly lie to you. Their equipment isn't maintained or in the location they say it is when you reserve it. Mine had expired plates and a tail light out to which I was told was no big deal.

JOAN B 
Rating:
5.0

Customer did not leave a comment.

STEPHEN J 
Rating:
5.0

Great place. Professional friendly and very knowledgeable! All of the U-Haul equipment was in very good shape and well taken care of.

HANNAH H 
Rating:
5.0

worked with me to get a 26' truck the day of. had to drive to a third location from my original truck order was a long day and team helped greatly.

EDWARD F 
Rating:
5.0

Customer service was fantastic. Very helpful, informative and friendly.

KATHLEEN V 
Rating:
4.0

Customer did not leave a comment.

CLIFTON B 
Rating:
5.0

Customer did not leave a comment.

Whitney N 
Rating:
5.0

Customer did not leave a comment.

DARRELL R 
Rating:
5.0

Drop location was changed AFTER I paid for and picked up the trailer. The new drop location required nearly 3 hours of additional driving. I would have done something different if at the time of reservation I was told I could not drop in my destination city.

ERIC S 
Rating:
5.0

It should be somebody at the front countered all the time

BRYAN W 
Rating:
5.0

The app check in was not working, so we parked our truck/trailer in the line of returns, handed the gentleman the key, and walked away. He made it easy for us. If the app had worked properly, it would have been easier for him.

Richard S 
Rating:
5.0

Customer service is exceptional.

Lindsay B 
Rating:
5.0

The general manager was always so friendly, I love that every time I went in to rent a truck it was always two women at the front desk! Wish I could go back to CO just to rent a U-Haul!

DUSTY D 
Rating:
5.0

Customer did not leave a comment.

THOMAS P 
Rating:
1.0

Minneapolis auto car was my assigned drop off but the owner told me to go somewhere else. It led to over a week of U-Haul reaching out to me assuming my trailer wasn’t returned but it was - to the como ave location.

JAMES S 
Rating:
5.0

AMBER AND RANDY ARE THE BEST. I cant say good enough things about this location! Already made a review about this location. They are on it!

AMANDA S 
No reviews have been submitted for this location.
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