Customer Reviews for U-Haul Moving & Storage of Danbury

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Danbury

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ANTHONYJOHN C.
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Customer did not leave a comment.

TRAVIS M.
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Customer did not leave a comment.

Michael R.
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Very helpful and knowledgeable

JAMES R.
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Service was quick, professional, attentive, friendly, helpful. Recent upgrades to automate processes were excellent (keep going). My only concern is too tight parking of vehicles. Even with rear camera, angle were so tight, I almost hit a truck while backing a van out of the equipment line.

WILLIAM C.
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Very professional and helpful. On time, clean, and out processed quickly! Great experience.

Steven O.
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Customer did not leave a comment.

GERARD A.
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MICHAEL C.
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Great customer service and friendly and fast

ELISSADOROTHEA L.
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Lovely staff, great cargo van, efficient pickup and drop off

DILEK T.
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Customer did not leave a comment.

LORIANN B.
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Lisa was very customer friendly, greatly appreciated.

MILTON M.
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The Manager was extremely unprofessional and did not properly explain all extra add on costs when I was renting the truck. When the subject came up he became very vulgar and even cursed at me. I will never go back and will do everything in my power to make sure no one else goes there.

MIGUEL O.
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The pickup truck I rented smelled of cigarettes so bad I had to drive with the windows opened in temperatures of 30 degrees.

EDGAR G.
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Thomas R.
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Jose F.
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Jairo G.
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BRYAN G.
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CLAIRE V.
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NICHOLAS S. | Overall Experience |
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The manager of the Danbury Uhaul is a very kind soul!

DAVID S.
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Mr Wilouby was very helpful and personable

Jennifer C.
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Stephen L.
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Alyssa R.
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FELICE C.
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everyone there is REAL good.

Mark G.
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Andrew K.
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Stephen M.
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DANIEL B.
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Robert W.
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Mark V.
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JOHANNES T.
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Manuel P.
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MICHAEL P.
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ROBERT Z.
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Very friendly and professional staff made the rental process very quick and easy. Thank you.

MATTHEW R.
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The staff member that helped us was very helpful and customer service oriented.

Steven K.
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Upon return which was the same day; the two women at front desk had masks on. A man leaning over female staff my right had no mask. I brought that to his attention and he ignored me. Female staff apologetic. I said I had to go outside as the gentleman would not acknowledge me in anyway and continued leaning over woman's shoulder looking at computer screen. Female staff was very accommodating and professional.

ROBERT K.
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Lisa - checked me I and attached the trailer and detached it upon return and had a very pleasant attitude at all times. Great individual

KEVIN M.
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PATRICK G.
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Donald A.
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HECTOR O.
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ROBERT K.
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Both the fellow who checked me in and the woman who unhooked the trailer were very friendly and knew there job very well

Lisa B.
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If you could improve your website for returns as it wasn't working on 12/16/2020 at 5pm

ANNA P.
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The employees are friendly, curtious, and helpful. I can't think of any improvement that should be implemented.

THOMAS A.
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Customer did not leave a comment.

Kenneth E.
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Timing for check in was slow

MICHAEL C.
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Easy to make reservation great customer service. Very nice trailer.

Christopher A.
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Diane B.
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JOSE R.
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Myself as a maneger from my job. I like to explain to my co workers all the sea tails especially when there have been changes in the facility.I belive there's is lack of explaining from this location.I see they try more to be fast but that dosnt help when some one needs to know details.that makes the customer come back most of the time furious .and it's not good for the company .

Carl K.
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The desk clerk told me that if I didn't purchase the damage waiver, I would be expected to pay for any damage in cash when I returned the vehicle. This tactic seems to be misleading and pressure to purchase insurance, which I believe my auto insurance carrier already provides. I will be checking with my carrier, and I am tempted to contact the state insurance commissioner's office to ask about his comments. He also did not provide us with a paper contract, which I would have needed, should I be pulled over, stating that the printer was not working. The lot is very crowded with vehicles, and backing the vehicle from the parking spot would have been impossible without my son guiding me. They should offer to back the vehicle out for the customer. I find this to be a bit shady, and if the opportunity arises in the future, I will not do business with the Danbury location again.

MaryBeth P.
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Make sure the side view mirrors are adjustable and explain the fact that the HAUL LIAD option needs to be disengaged with every new "turn-on" of the ignition. The staff here at the Division St location is WONDERFUL!

IRWIN P.
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Drop off couldn't have been easier and the staff was incredibly friendly and helpful.

ALAN S.
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Customer did not leave a comment.

Peter R.
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Equipment was generally in satisfactory shape HOWEVER both side view mirrors could NOT be adjusted at all (believe me, we would've broken the mirrors to get them to move!) I had to move my body substantially in different ways to take any advantage of either mirror. This was especially "sketchy" in the dark. Also,since my cell phone died and I had to use another phone, the "after closing" check-in was impossible as a code to my phone wasn't useful. Hope a "workaround" other authorization could be made available for this kind of situation in the future

MICHAELP W.
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ALBERT P.
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GARY L.
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ALAN L.
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Everything went as it should. We were in and out and the return was quick and friendly. They also had plenty of boxes, etc. available if necessary. Good experience. We would use them again.

michael R.
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The uhaul website could use some improvement.

BARRY D.
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Michael P.
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robert F.
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nothing..fine location

Theodore B.
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Thank you!!

JAMES D.
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Eduardo R.
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The front desk lady I forgot her name sorry was awesome and helped me out soo much thank you

KATHLEEN P.
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LAWRENCE C.
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Great customer experience. Thank you!

Viktor J.
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Nothing

Ernest A.
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The cube truck I rented had two codes set on the ride to my move location (stabilitrack and traction control). More problematic was that the truck had no break lights which we didn't realize until it was pointed out on the ride. We called for roadside and the tech that showed up claimed to have fixed it (he did not) and the break lights were out again when I dropped off the truck. Additionally, the drop off location changed three times, the final drop off location has absolutely no signage and was behind an old warehouse. Nobody expects a great experience with U-Haul but this one was really terrible.

MARK B.
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Customer did not leave a comment.

DAVIDJOHN O.
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Joseph L.
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LOUISJAMES F.
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Truck clean but battery terminals were loose

Michael H.
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Customer did not leave a comment.

FELITA S.
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NATHANIEL S.
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Excellent service—especially considering the line of customers and her ability to “perform well” under pressure !!! (with testy customers)

George R.
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Peter F.
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Madesia D. | First Impressions |
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I don't believe that they don't have a elevator to get to the second floor

FRANKJOHN W.
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Customer did not leave a comment.

Sharyn O.
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The staff at the facility was polite, efficient and helpful. I would recommend this site to anyone who wants quality service. The equipment was clean. Pick-up and drop-off were flawless. We will be utilizing this facility again.

JOHN B.
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Customer did not leave a comment.

donna R.
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Busy day of course it was Saturday. Everyone was thorough and polite. Very good!

STANLEY K.
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Our rental got bumped from Bethel to Danbury. All the employees here were so very helpful and friendly. Thanks for making our rental experience perfect!!!

Joseph M.
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All the employees are very helpful and courteous

Mark F.
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Sambath S.
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Byron G.
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PETERA M.
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Great job!

JOHN BROCK H.
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Gabrielle A.
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kevin K.
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JOHNMICHAEL D.
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Chelsea was excellent! Do not lose that girl as an employee. She was friendly, knowledgeable and efficient. Great experience.

PAT S.
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Great service, but the check-out area was a little cumbersome. Having said that it was most likely COVID related so other than that nothing to complain about. The employees were great and the service was fantastic. if ever the need arose, I would definitely travel back to the Danbury UHaul location

Eddy J.
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Customer service lady was great. (sorry, forgot her name)

Zachary L.
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JOHN M.
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KENNETH C.
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Nothing in my opinion. They were all terrific. I am a repeat customer and will stay with the Division Street team in Danbury. A +

Jim B.
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Customer did not leave a comment.

Aileen P.
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Katie T. | First Impressions |
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Customer did not leave a comment.

Cassandre M. | First Impressions |
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Customer did not leave a comment.

Robert M. | Overall Experience |
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Hi, Facility generally in very good condition. Where there is opportunity here is with the staff. One female staffer runs the show and is clearly a leader. If they could get more support like her the wait times would not be as long as they normally are. . PS move out day was 8/11 for the record. Thanks!

GHULAM HUSEIN A A. | Overall Experience |
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I have no disputes. However I told the person at the desk to whom I handed over the keys that though I wanted NOTHING back the room I was vacating, it contained several boxes of brand new and expensive books, video cassettes, CDCs, sheets of stamps for collectors, unused new greeting cards for all occasions, unopened packages of stationery etc etc and it broke my heart that all this would be thrown into garbage. I pleaded that the boxes be opened and checked and these materials be salvaged NOT FOR RETURN TO ME but either to be kept by an employee for personal use or for sale or for donation to library or goodwill stores. I was promised that not only would this be done but that any bank statements that may be there would be shredded and that any family photographs that may be found would be returned to me or I would be called to pick them up. The lady even asked me for my phone number and wrote it down. She promised that I would be informed. My only regret is that I have not heard a word from your office in this matter. So, NO DISPUTES, ONLY REGRETS, I feel that someone who had the storage for years deserved this courtesy. Except for this, I found the staff friendly and helpful and the facility the best that one can have.

Jonathan M. | Overall Experience |
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Minor issue: I usually had to find staff to get the sliding glass door unlocked during normal open hours. The main door has a large threshold that makes it difficult to move a heavy or fully loaded cart into the facility without risk of damage from items falling off. This can get pretty frustrating when you need to move a large volume of items in a hurry. It'd be less of an issue if the threshold of the main door is fixed to allow carts to easily roll in. Otherwise, it's a great facility and I'd be happy to rent a space again if I return to the Danbury area.

VENAE N. | First Impressions |
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Customer did not leave a comment.

William R. | Online Move In |
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Customer did not leave a comment.

Anthony F. | Overall Experience |
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Customer did not leave a comment.

Sergio M. | Overall Experience |
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Great stuff very friendly Thank you for making easy to work with you

Juan O. | Overall Experience |
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Customer did not leave a comment.

Robert M. | Overall Experience |
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Good experience. Office always busy and return calls a bit slow but overall was a good experience. Chelsea is a gem. Don't lose her.

anna p. | Overall Experience |
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Customer did not leave a comment.

Michael V. | First Impressions |
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Chelsie was incredible and provided an excellent customer experience that began on the phone through to the in person visit. She was very friendly, a great commutator and was so helpful. I rented the unit on the spot and it was because of Chelsie.... Thank you!!!!

Evelyn L. | Overall Experience |
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Friendly and very helpful staff. Thankful for everything they do to deliver great customer service

spencer O. | First Impressions |
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My transaction was handled by Jherri. She was AMAZING and very knowledgeable. She was patient and answered all my questions very professionally. She is one in a million, A BIG SHOUT-OUT TO JHERRI

cecelia h. | Overall Experience |
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Very considerate, understanding associate to work with...definitely would strongly recommend your facility and staff!!!

Yitan C. | First Impressions |
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Excellent service,very helpful thank your!

James R. | First Impressions |
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U-Haul seems seems to offer relatively above-average service with respect to reasonably priced storage options, moving supplies, and so forth. Customer service also seems to be excellent.

Susanne M. | Overall Experience |
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Very satisfied. It was a great short term storage solution.

Craig W. | Overall Experience |
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This is a GREAT facility. Very clean. It’s a large dedicated U-Haul shopping center...

Bruce W. | First Impressions |
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Great service!

Susanne M. | First Impressions |
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The staff were pleasant and courteous. I did not have a long wait to get my truck or during its return. The storage space was clean and the staff made sure the lock would fit with ease.

Sandra A. | Overall Experience |
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Perfect

Michelle R. | First Impressions |
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The employees were polite and attentive. I liked how clean it was kept.

julie h. | Overall Experience |
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Great friendly place to go to have all your needs taken care of

Nicole M. | First Impressions |
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I was in a crunch and Lisa was able to get me the unit I needed in record time without any issues. She was patient and nice. She was great!

john R. | Overall Experience |
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Called in UHAUL and told them I was storing a Motorcycle, they said to come to your location. I go, prepare paperwork nside store. As I walk out with Rep, he says they don't take motorcycles.

chelsea w. | Overall Experience |
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They have roaches and blamed it on me and did nothing about it.

david c. | Reservation |
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Fast and easy!

IVAN C. | Overall Experience |
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Excellent people working in this facility

DAN A. | Reservation |
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Very good sevitce

Barbara B. | Overall Experience |
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Thank u for helping me out god bless u all great service

Tracy C. | Overall Experience |
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N/a

JULIE R. | Overall Experience |
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Sufficient. Clean, friendly enough staff, solid security.

IVAN C. | Reservation |
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Excellent professional and human beings. Assisted us in all the way to understand the local culture and customs’.

DAVID R. | Overall Experience |
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The manager was not here on two occasion when I sought to speak with him nor does he believe in calling customers that leave a message for him to the customer. This was touted by the staff that he wou

Terrence H. | Overall Experience |
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My Uhaul was robbed, Uhaul never reimbursed me!

MILDRED G. | Overall Experience |
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The were very friendly.

No reviews have been submitted for this location.

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