Customer Reviews for U-Haul Moving & Storage of Danbury

2448 reviews

75 Division St   Danbury, CT 06810
(@ West St)

(203) 794-9435

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm

Services at this Location:

Contact Us

(203) 794-9435

75 Division St
Danbury, CT 06810
(@ West St)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Tim K.  |  Overall Experience 
Rating:
5.0

Good customer service

Lee S. 
Rating:
4.0

Customer did not leave a comment.

JULIO G. 
Rating:
4.0

The gentleman who installed my hitch was courteous and helpful. My one comment for improvement is the condition of the restroom.

Justin S. 
Rating:
5.0

Excellent customer service, very helpful and flexible!

Ryan K. 
Rating:
5.0

Customer did not leave a comment.

MAURICIO S. 
Rating:
4.0

45 minute wait for the vehicle says it all

Rachel S. 
Rating:
5.0

Representative greeted us outside. He was helpful. When we returned the truck the representative was quick and friendly. Loved the experience. The store was clean and inviting.

David P. 
Rating:
5.0

Customer did not leave a comment.

VALLF M. 
Rating:
5.0

The young lady who made the reservation for me is attentive, personable and very professional. Thanks!

SIXTO F. 
Rating:
5.0

Nice job

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

LAUREN G. 
Rating:
4.0

Customer did not leave a comment.

GLENN G. 
Rating:
5.0

Everybody was nice and professional made a rental transaction very easy

DEREK G. 
Rating:
5.0

Very helpful and professional staff. Obviously a well managed facility! High recommend.

ROBERT M. 
Rating:
5.0

The gentleman went out of his way to take care of me

MICHAEL S. 
Rating:
5.0

Nothing

Bruce G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Outstanding service!

PAUL R. 
Rating:
5.0

Overall it was outstanding. My one issue was the size of the vehicle and the challenges driving around Danbury. I had to turn around several times because of low bridges, which was not easy. I would recommend discussing this with customers and providing a map for routes in different directions.

STEVENALAN C. 
Rating:
5.0

U-Haul app did not work on Android when taking pictures of odometer, mileage, etc. It should be fixed. App worked fine on iOS.

Luis J. 
Rating:
5.0

Customer did not leave a comment.

SANDERM S. 
Rating:
5.0

Customer did not leave a comment.

Chris E. 
Rating:
5.0

The 2 people I had where very professional

TIMOTHY B. 
Rating:
4.0

Female clerk outside taking in returns was very abrupt

David F. 
Rating:
4.0

When I moved my staff and I had to do check out the gentlemen at check out had an ANGRY ATTITUDE toward me or toward the fact the I was not going to rent the storage unit any longer. It was bad costumer service experience at the end.

Franklin I.  |  Overall Experience 
Rating:
5.0

Very friendly and professional service!

KELLEYARLENE H. 
Rating:
4.0

Phone Charger port didn't work and gas tank wasn't full

james F. 
Rating:
5.0

Good & easy experience!

MICHAEL M. 
Rating:
5.0

The woman who checked me in was an absolute pleasure

Stephen T. 
Rating:
5.0

Customer did not leave a comment.

ANDREW K. 
Rating:
3.0

Provide the truck with a full gas tank.

THOMAS R. 
Rating:
5.0

When picking up my trailer the lady was very helpful and knowledgeable. I had a different lady when I dropped it off and she was also very helpful. They made the whole process great. I always use this location because of the ease of pickup and drop off.

THOMAS B. 
Rating:
3.0

Wrong key in lock box; app froze during sign-in; just weird looking location

Alexander S. 
Rating:
1.0

Worst customer service and rude people. I will never rent from you again

Abdelrahman M. 
Rating:
5.0

Wait time to check in and pick up a vehicle was long as a large number of customers show up between the hours of 4 to 6:00 p.m. 2 people are needed for this process.

Joseph L. 
Rating:
5.0

Great job. Excellent customer service.

DOMINICK V. 
Rating:
4.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

The app is horrible

Quinn S. 
Rating:
4.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

SUSAN L. 
Rating:
5.0

Customer did not leave a comment.

Randi M. 
Rating:
5.0

Staff was very professional and helpful

James W. 
Rating:
5.0

Customer did not leave a comment.

NEIL T. 
Rating:
5.0

Customer did not leave a comment.

DEBRA C. 
Rating:
5.0

Customer did not leave a comment.

MARK Y. 
Rating:
4.0

Customer did not leave a comment.

EDWARD C. 
Rating:
4.0

Truck was not available on reservation date due to prior customer's delay.

TIMOTHYSHAWN K. 
Rating:
5.0

Customer did not leave a comment.

ANDREW K. 
Rating:
5.0

We had a sidetrip that my wife had added additional mileage onto, but that wasn't included in our mileage which resulted in an additional fee. Please have your people not just go by the start and end point.

DAVID A. 
Rating:
5.0

The lady at front desk was very nice and knowledgeable. Thank you!

HELOISA H. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Possibly have more staff at the counter when it gets busy.

JOHN B. 
Rating:
5.0

Staff was courteous and helpful both on pickup and return. Staff connected, checked, and disconnected on return. I would use this site in the future.

Albert S. 
Rating:
4.0

Customer did not leave a comment.

PAUL T. 
Rating:
5.0

Customer did not leave a comment.

Wade T. 
Rating:
5.0

Jasmine should get a raise. Very professional and knowledgeable.

LISA N. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

I was able to rent a uhaul in the middle of the night and it was perfect!

James C. 
Rating:
5.0

Customer did not leave a comment.

RONALD L. 
Rating:
5.0

Customer did not leave a comment.

Larry H. 
Rating:
5.0

Customer did not leave a comment.

VIRGINIA C. 
Rating:
5.0

It was a little expensive. But everything went really well

DANA V. 
Rating:
5.0

The only thing I would change is the wait time between servicing customers. Maybe if more representatives could be at the front desk for checkout it would move much faster. Otherwise my experience went very well.

RUSSELL C. 
Rating:
4.0

It took quite a while to check in. I've tried the mobile check on before and it makes very little difference.

PETER F. 
Rating:
1.0

The only positive I have was that the young kid that checked me in after I brought the truck back was very polite. The rest of the experience was terrible. I ordered the uhaul over a week in advance, I was told the NIGHT BEFORE that there wouldn't be a furniture dolly available via text message. had I been given notice, I could would have changed locations or rented a dolly from somewhere else. The check in process was also poor. One of my “additional contacts” received a text message and no phone call so they could not verify him, and I could not re enter his information, even though he was right next to me, and his was the “alternate driver” listed on the uhaul. Finally, I hadn't noticed until I was on the highway that the hood of the uhaul was OPEN, which could have caused a major accident, and could've killed me. As a Realtor, I've been recommending uhauls to customers, but after this experience I will warn rather than recommend.

Brandi H. 
Rating:
5.0

Customer did not leave a comment.

ANDREW K. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
4.0

Customer did not leave a comment.

Naomi C. 
Rating:
5.0

N/A. Excellent experience

THOMAS H. 
Rating:
2.0

THEY never answer the phone at this location 45 min on hold, there is no way they were that busy

Chris A. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
1.0

The uhaul in Danbury was disorganized. I returned the truck and the young lady sent me to the front desk where I waited for 15 minutes for someone to showup. Then two young men showed up and the clerk took care of them first. So I waited another 10 minutes while they decided if they could afford a truck. Then the clerk decided to take another customer ahead of me so I complained which almost started an altercation between the customers and my safety was threatened.

REYNOLDO R. 
Rating:
5.0

easy pick up and drop off

ANN K. 
Rating:
5.0

Currently I am rating the INITIAL intake and sign-on experience. Lisa who helped me was beyond informative, helpful, and kind. I have yet to actually use this facitlity but it did look clean and environmentally beneficial to store things in. I will let you know on that once I have utilized it. Thank you!

Deb S.  |  First Impressions 
Rating:
5.0

Danbury Uhaul is always a pleasure to work with, I wish the other locations I had to deal with this weekend were equally as professional.

KENNETH B. 
Rating:
5.0

Customer did not leave a comment.

Eric K. 
Rating:
5.0

I am very please with the location. But the uhaul website did not allow me to drop off and finalize the rental transaction after hour. After a long day moving, which took longer than I anticipated, it was very frustrating. I changed the parameters and settings of my phone to allow the location and nothing (screen shots of my phone to prove it). We called customer service and we had been put on hold for an excruciating amount of time. NOT HAPPY WITH THE AFTER HOURS DROP OFF services. Seems like to me a glitch is there in purpose to collect extra $.

LUDOVIC C. 
Rating:
5.0

Customer did not leave a comment.

David N. 
Rating:
5.0

Fast efficient and easy experience. Very pleasant versus other locations

ERIC H. 
Rating:
1.0

I had a issues with the track. Essentially at the end of the trip, I filled the tank with gas but the gas gage was not working and did not recognize the full tank. The Customer Service Rep at 75 Division Street told me that they would have to charge me for the gas. I asked to speak to the Manager. The CS person went inside to get the manager, but emerged only to tell me that the Manager (Chelsea) said that they are going to charge me and would not come out and speak with me. This is very poor management and bad customer service. Terrible job by the folks at 75 Division Street in Danbury. Not only do I pay the price for poorly maintained equipment, but the managers does not not speak with me directly to discuss the issue. Will be my last time using UHAL,

Stephen B. 
Rating:
5.0

Very smooth operation, easy, convient, and accommodating

ANTHONY R. 
Rating:
5.0

Staff is friendly and helpful

ANDREW K. 
Rating:
5.0

Customer did not leave a comment.

VALERIA O. 
Rating:
5.0

Customer did not leave a comment.

JOSEO L. 
Rating:
5.0

Always a great experience at this location

DAVID N. 
Rating:
5.0

Customer did not leave a comment.

Andrea R. 
Rating:
5.0

When my electric connection for the trailer didn't work, the staff patiently helped me diagnose the issue and got me on the road in a timely fashion. They were extremely polite, helpful and efficient at pick up and return and they made the entire experience pleasant.

Claudia P. 
Rating:
5.0

Customer did not leave a comment.

ZACHARYBUSH E. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN H. 
Rating:
5.0

Making a reservation through the national line the system was bugged - on the phone over an hour - one rep had all my reservation info, another could find nothing and the process had to be started over. Made no sense.

Christopher G. 
Rating:
5.0

Well organized and efficient

Jonathan O. 
Rating:
5.0

Completely satisfied with entire experience.

Arthur S. 
Rating:
5.0

Customer did not leave a comment.

nanci B. 
Rating:
5.0

Very helpful young lady at desk, helped with trailer hookup and a taillight fuse replacement - excellent!!

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

DANALEIGH G. 
Rating:
5.0

Customer did not leave a comment.

Nancy B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HERMAN S. 
Rating:
5.0

You servise is the best

BRAULIO P. 
Rating:
3.0

30 minute wait to get my reservation Fuel gauge looked full at pickup; drove a total of 16 miles; refilled tank upon return and was surprised it took over three gallons…..that tank was not full when I picked up the van

Michael T. 
Rating:
5.0

Customer did not leave a comment.

RODOLFO A. 
Rating:
4.0

The people at this location were great. Very helpful and nice to work with. The truck was clean but the steering was really loose. The online system is good for reservations but sucks for the pickup. Thankfully the employees at the location were able to step in.

STEPHEN T. 
Rating:
4.0

Customer did not leave a comment.

Vincent C. 
Rating:
5.0

Customer did not leave a comment.

Samantha C. 
Rating:
4.0

My storage unit had a hole in the wall and I couldn’t see inside

HANNAH C.  |  Overall Experience 
Rating:
4.0

The storage facility was secure but not well lit. I would have given 5 stars if the unit had some type of lighting inside as the hallway light is not enough,

Maria C.  |  Overall Experience 
Rating:
3.0

Hours not good for working people

Lusvin E.  |  Overall Experience 
Rating:
5.0

Helpful, knowledgeable, and friendly staff made this move easy!

Nancy B.  |  First Impressions 
Rating:
3.0

The electric door never worked right..

ed p.  |  Overall Experience 
Rating:
5.0

Great experience ALL around!! She has taken care of me for a truck rental last week and has helped me get storage unit. Best customer service!! Wish I remembered her name! Maybe Erin?? Sorry I’m bad with names! She is a keeper!!! 😉

Dawn V.  |  First Impressions 
Rating:
5.0

Lisa was great and very helpful

Louis B.  |  First Impressions 
Rating:
5.0

Every worker I met was very friendly & knowledgeable. Kept the place spotless. Well stocked with boxes. Was awesome - had 3 carts for our use. I have piece of mind my belongings will be safe.

Heather M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JULIA C.  |  Overall Experience 
Rating:
5.0

The entire staff of U-Haul were excellent from buying supplies, renting a vehicle and physical storage. They all made our moving experience a lot less stressful than it could have been. Thank You for all for what you do. Keep it up. Respectfully Yours Jose Agosto Jr.

Jose A.  |  Overall Experience 
Rating:
1.0

Lisa Garcia-Hall should not be working there. She’s rude, takes forever & I didn’t feel confident working with her that she was doing everything properly.

Shandora W.  |  Overall Experience 
Rating:
5.0

I'm so grateful for the way Tony at U-Haul Moving & Storage of Danbury helped everything go so smoothly yesterday when we unloaded two trailers (one after a cross-country drive!) and moved into a storage unit at the facility here in Connecticut. Tony was polite, efficient, fair, and good at his job, but more than that, I was struck by his warmth — talking to him, you know he wants to help you. What I'd anticipated would be a stress-filled day of tight connections and challenging logistics turned into a joy. From little things like recommending the best products for protecting our mattress and sofas to helping to quickly resolve a billing question, Tony really was the cherry on top of a two-week cross-country moving odyssey. My wife and I felt so taken care of, to the point that we were sad to say goodbye to Tony when our storage unit move-in and trailer returns were complete. I really can't thank him enough for the way he conducts business. Tony is a credit to the U-Haul organization, and deserving of every accolade it can muster.

Andrew H.  |  First Impressions 
Rating:
5.0

I never had a problem with anybody I love renting from here my favorite is Chelsea when ever I have a problem with my storage she goes out of her way to help me

Patricia R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Louis F.  |  First Impressions 
Rating:
5.0

Friendly and courteous staff. Good explanation of services.

Jeanette B.  |  First Impressions 
Rating:
5.0

The manager of the Danbury Uhaul is a very kind soul!

NICHOLAS S.  |  Overall Experience 
Rating:
3.0

I don't believe that they don't have a elevator to get to the second floor

Madesia D.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Katie T.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Cassandre M.  |  First Impressions 
Rating:
3.0

Hi, Facility generally in very good condition. Where there is opportunity here is with the staff. One female staffer runs the show and is clearly a leader. If they could get more support like her the wait times would not be as long as they normally are. . PS move out day was 8/11 for the record. Thanks!

Robert M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VENAE N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

William R.  |  Online Move In 
Rating:
5.0

Chelsie was incredible and provided an excellent customer experience that began on the phone through to the in person visit. She was very friendly, a great commutator and was so helpful. I rented the unit on the spot and it was because of Chelsie.... Thank you!!!!

Michael V.  |  First Impressions 
Rating:
5.0

My transaction was handled by Jherri. She was AMAZING and very knowledgeable. She was patient and answered all my questions very professionally. She is one in a million, A BIG SHOUT-OUT TO JHERRI

spencer O.  |  First Impressions 
No reviews have been submitted for this location.

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