Customer Reviews for U-Haul Moving & Storage of Dartmouth

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Dartmouth

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Terry W. on

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Staff was very accommodating

Courtney B. on

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I have used this location a few times in the past month and have found the communication from the desk staff is not as informative as the yard staff which has caused mine and my husband's confusion when in the yard. We come back to this location because of the yard staff not the desk staff. The desk staff are distant and tend to talk in their radios instead of direct their attention to the service they provide to the person at the counter. The yard staff is much friendlier and helpful. They take the time to help make your experience with Uhaul better and easier for the next time you require their services. The desk staff could improve in these areas.

Tammy M. on

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Customer did not leave a comment.

SCOTT H. on

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Zero help when dropping rental off . Given a phone number to call and charged 63 dollars for a rental that was supposed to be 42

Kristen Marilyn K. on

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Couldn't have done anything better. The staff were amazing and went above and beyond for me. Would recommend!

Terry W. on

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Excellent customer service.

Janet t. on

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Excellent staff, vehicle and experience!

Matthew B. on

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I had to go to windmill road location because when I arrived at my nearby neighbourhood dealer the keys were not in the lock box. This was inconvenient as the windmill location is much further away and added to my cost; mileage; and time.

Brian Gordon C. on

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We saw a long line up for returning our vehicle and we were on a time limit. A very helpful employee saw our situation and he helped us out with our return. All in all a great rental with Uhaul. Thankyou

clarence s. on

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People were very nice to deal with and were very helpful. They run a nice operation.

jason d. on

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Customer did not leave a comment.

Shawn M. on

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Clean vehicle prior to giving it to somebody, there seem to be lots of confusion with the staff.

Christopher C. on

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Need a bigger place , really tight moving the trailer around

Randall H. on

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Customer did not leave a comment.

Erin S. on

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I stood in line for 5-10 minutes until the person at the desk said that I was supposed to give my keys to the guy outside. It wasn't clear from any signage that this was the case and no one greeted me when I parked truck at drop off bay. I picked up truck with a tank between 1/2 and 3/4 full and returned it the same way. The guy said I returned it short and charged me an extra $20. I have pictures showing tank was the same as when I picked it up. Gas tank does not show anything other than 1/2 and 3/4 so it seems subjective to say it was less than when I picked it up. Left a bad taste in my mouth. Woman inside at desk was very helpful and friendly.

Landon Y. on

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Customer did not leave a comment.

donald c. on

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129% perfected

lisa t. on

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I believe the trucks should be better maintained The price I paid was outrageous for the truck condition Very disappointed for being my first experience renting from Uhaul Will need to rent another truck in awhile but will not be Uhaul

Melissa H. on

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Expect long wait times -- answering phones is prioritized over in-person customers.

nick c. on

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Nothing,everything went smooth

William K. on

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Customer did not leave a comment.

Aaron S. on

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Pick up and drip off were super fast. Great experience.

bartec l. on

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Staff was very nice people I really appreciate their help awesome service

Pascal G. on

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Only few parking to pick up the rental we end up parking our car way up The street Very crowded store inside not much room to move between aisle

PAT M. on

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great STAFF

TERRY D. on

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Employee attitudes were very arrogant upon return. Employee wiped hand across back of truck and said "this is dirty. I'm charging you for that". No debris in back, just slight dust after sweeping out back. Really did not appreciate the way the man spoke to me like he was accusing me of something. Will not use UHaul again. Previous experiences were always fine up until this one.

WALTER M. on

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Kim was very knowledgeable and helpful

Douglas M. on

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I wanted to change my drop off location in Toronto, but was told by the rep in Dartmouth I could just call one of two numbers she gave me when I got to Toronto. This proved to be very difficult in the end. It would have been so much simpler if the rep at the Pick Up location had of made the change at the time of pick up. The first phone number she gave me was for the old drop off location, and of course they were closed. The second number was the UHAUL contact centre - the first person I talked to at that number wasn't able to change the drop off location, so I had to be passed to a second agent, who in the end was very helpful. The process to get to the second agent, however, took over 30 minutes of my time on the phone.

Robert M. on

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Very friendly and helpful staff. Willing to go the extra mile for customer service.

Shawn D. on

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We use this location often and they are always friendly and helpful.

Zachary G. on

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The van we rented absolutely stunk. Strongly smelled like there were farm animals in it. After we returned the van with the exact same amount of gas as when we picked it up, we were still charged $10 for gas.

mark t. on

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Customer did not leave a comment.

Rejean L. on

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everything was great for me, thanks

Riley M. on

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It took an hour to get my cargo van, and I was charged for the time I was waiting to get the van, without an extension of time given for this mistake.

Danielle A. on

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Customer did not leave a comment.

James R. on

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Quick and easy move-in. Facility is in great shape and seems secure.

amanda b. on

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The service was inconsistent. The staff were too busy to be friendly customers or even one another. There was a lot of confusion multiple times I was there. I had to call 3 times to confirm acct close

Cody B. on

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Great customer service!

Annie I. on

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N/A

ricardo s. on

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Thanks for the great service.

Commerical E. on

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Friendly and knowledgeable staff, and good back up center when they are busy.

Ahmed G. on

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Great experiences. Kim the manager in Dartmouth was very helpful. She was exceptional.

Benedetta H. on

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A little expensive but it was very clean and in great shape!

Ciara P. on

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Disappointing. Always issues with my account at uHaul.

Jennie A. on

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You guys rock!! very nice staff clean units and trucks well maintained . Best moving company around .

cheryl n. on

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They did not have the right size room I had reserved so they gave me 2 smaller units at the price of the one I reserved and then gave me a discount for the inconvenience. Very pleasant customer servic

Jennie A. on

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Great staff fast service clean units :) Please let us know if any lockers come up for Grabs soon ;) Thanks for the Services UHaul.

Kara R. on

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Excellent customer service. No complaints

Zena R. on

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thanks for the opportunity to rate .. the staff at the U-Haul in Dartmouth are exceptional ! the service I received was friendly, helpful and a blessing after a long drive and a long move.

palma h. on

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Everything was well attended. Thank you.

roderick m. on

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It was very convenient and well designed

joseph j. on

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i recommend to everyone people are amazing friendly knowledgeable plus their office clean organized

simon o. on

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General Manager, Kim was rude and difficult to work with, she did not appear to know the policy around credit card returns and made me have to wait for 3 days to get my money back.

SHERI B. on

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The manager at the Dartmouth location was excellent. I was very pleased with the service I received.

Kara R. on

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Recieved excellent customer service

david w. on

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I rented a storage unit sight unseen. When it came time for moving the belongings to the unit, it became clear that the unit was inaccessible. The staff quickly gave me a better placed unit. Thanks.

milton v. on

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Very friendly and fast service.

debbie j. on

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I have used this storage facility a few times and I am always impressed with the great customer service. Everyone has always been friendly, helpful and professional. Highly recommend this facility!

KEITH M. on

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Staff at U-Haul we're very knowledgeable friendly and had a great attitude would recommend U-Haul to all my friends and family thank you for a great experience.

julianna b. on

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Not very nice when I went back and found out I was getting charged for kilometers and they never informed me when I got the truck that I would be getting charged for the kilometers I drove.

Murray S. on

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The other day I found no lock on my door. The service counter determined that, for some inexplicable reason, their yard man marked me as "moved out" and cut the lock off 3 days earlier w/o notice!

Zandra A. on

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There was some confusion about the delivery time, but my uBox arrived safe and sound!

Jodi O. on

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I was dealing with a bad situation from out of town and this facility was accommodating. More accommodating than they had to be. I would 100% recommend them to anyone, and would 100% use them again

debbie j. on

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Great customer service, as usual! I have used your facilities a few times and have always been impressed with every employee there! More companies could learn from your focus on good customer service.

Steven R. on

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The manager at this location is very unprofessional...

glenna p. on

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I realized once home that I didn't sign anything or receive any "contract" stating the terms of rental but must say that the professionalism and caring of the gentleman I spoke with was excellent!

Yogesh B. on

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Very Good Service

Carrie B. on

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The staff were beyond Friendly and helpful with the exception of forgetting to provide the storage unit number to me and then along with that the hours to access it to unload.

Denis L. on

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Well for starters I cancelled my uhaul storage on December 21st and I got an email yesterday stating I owe 155$ for late payment on the storage unit. I'm not paying that. Not my fault.

Jeff S. on

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The staff at Uhaul Moving and Storage on Windmill road are very helpful. The alarm at the storage unit goes off frequently.

John D. on

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Very helpful, inforative, polite...couldnt have had a better experience!!!

Rick p. on

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The fact that your employees are friendly, well mannered and very informed says a lot about your company. It must be a nice place to work because your employees go above and beyond.

Rick p. on

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Service was above and beyond! Your staff are some of the best, you should be proud of them. You must treat them right because they seem to be happy at their work, and that is nice to see.

Silvina G. on

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Thanks!

Jan M. on

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With a power outage they were able To help me out of a predicament, things prior weren’t going as smoothly as planned. They had helped me a couple days earlier! But went above & beyond both times.

Josephus Dean U. on

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Good service.

Michael D. on

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Security code did not work - alarm sounded upon entry to the unit

jill r. on

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was billed for 2 additional months of rental. I had the box for 2 weeks and continued to have my credit card charged 2 months after the return

Tracy L. on

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It was very easy to retrieve my things from U-Haul. I used a U-Box for the first time and it went well.

edward b. on

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The staff were quick and very helpful and the unit was very clean

Katherine H. on

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Always worked above and beyond....thank you

ashley b. on

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the manager is horrible I waited 5 weeks before just pulling my stuff out of storage for a phone call from her. The units are filthy and infested with mice would never rent there again

Sophie P. on

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When I was at the office, both times the staff members seemed very stressed and were not speaking to each other professionally! Does not give a good impression to customers

JOAN B. on

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I would recommend U-Haul Storage... very pleased !

Samuel A. on

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I took out the ubox on the last day Aug 31 and was informed I would not be charged for the following month. I was charged and still haven't been refunded for over 2weeks now after several calls.

Emma S. on

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The lighting in the buildings is not terrible but not completely adequate.

chris s. on

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I'm waiting for someone to get back to me to star a insurance claim I have various tools and a piece of furniture that were damage due to water and mold. I notified the manager and she was aware

Gabriel Q. on

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It was a satisfactory experience

Jim R. on

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Kim was both friendly and helpful in all my dealings with her. Only problem I had was twice I had to wait over an hour for my Ubox to be found when they knew that I was coming. All in all a good job.

Gaetan A. on

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The space that I had reserved online was not available as promised. I had no choice but to then spend more money on a a bigger storage unit which did not meet my needs(drive up requested).

Jim M. on

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Very happy with there services.

margie d. on

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The Manager was wonderful and friendly!!

Terry M. on

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I would use this service again

Shereef M. on

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I had booked a storage but when i went there the facility was fully booked

RYAN M. on

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My things became rat infested and nobody helped me at all. I paid over $1000 dollars for storage when I could have had a better chance leaving in on the street. I will never recommend uhaul storage.

Ray Anne t. on

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Great service

Shelley M. on

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From BC to NS my experience with Uhaul has been great. Staff friendly and knowledgeable. Greatly appreciated.

Robert P. on

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Glad I checked the U-Haul website and found out about the U-BOX option. Whole move went very smoothly, and I would recommend U-BOX to anyone. And it was half the cost of other options I looked at!