Customer Reviews for U-Haul Moving & Storage of Dayton

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Dayton

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Kevin R. on

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Great customer service

Brian W. on

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Key drop box was not easy to find and did not match the example picture.

Alvin T. on

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Everything was excellent from start to finish. We will use Uhaul for next year's event. I highly recommend this location!

Andrew H. on

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David S. on

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William C. on

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Cost far too high. Otherwise, no problems.

Brittany H. on

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The truck we rented had a/c that wouldn't work no air at all. It would for the 5 or so minutes after started the truck then not work at all. The breaks on the truck would break when they wanted too pretty much throwing us toward the windshield at any given time. We did not have a good expierence AT ALL with our rental as it took twice as long to move because of the break issue bc my boyfriend was terrified to drive it so I was the only one able and could take loads until I was off work. Causing us twice the exspense that now I have to find a way to pay

wayne m. on

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greg m. on

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Drew M. on

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I always use this location. Great customer service!! Keep up the good work.

Suzanne B. on

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william E. on

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Not thing. It has it's busy time but still never takes long. Great staff

veronica w. on

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On 07/13/19 I want to return my uhaul truck I knew I was going to unload the truck by myself I didn’t need any help but I did have a storage area on reserve and someone canceled it . And when I unloaded my couch It wouldn’t fit into the storage area so I push the button on the intercom to ask for help and he replied that there’s no one to help me and there’s nothing that he can do and all I wanted was another Storage area to put my couch in because they canceled my first Storage area without a phone call or text or anything to let me know they had cancel it I just wanted to be accommodated so my couch Would have a strange area but I got no good customer service that night. and they kick the customers that was in line out the store to close the store .That was very rude of Keith but next day when I went back Ross the Manager was there he is a good worker he was pulling them trucks in and cleaning by him self and had them ready before the store open the and he gave me top-of-the-line customer service he gave me another storage area to put my couch in I am now satisfied with his customer service only . And if I was Ross I would have to have my employees meet my standards of customer service or they will have to go .Ross was very helpful.I would only tell a friend to go when Ross is they only .l give Ross a 10 he needs a raise or a award or a bonus .And a team that works like him to please customers.

Thomas T. on

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Online return process was easy to use, and worked well.

Murray J. on

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David B. on

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JOSHUA S. on

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Paul B. on

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Randy T. on

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Excellent staff.

melicia w. on

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The employee there really caused me an inconvenience.

shannon m. on

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michael r. on

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Fast service and friendly at all times - at counter and at installation.

Jeffrey R. on

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I didn't know there was a 100 dollar deposit i pulled the u haul from my atm and was blindsided at the store used u haul in the past bever had a deposit my last time using uhaul it should be clear when reserving the truck

chris e. on

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Customer service for us was very good and very helpful

latoya s. on

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However i didnt appreciate being charged $50 for loosing my keys and them having to drill.out the lock $50 is wayyyy over priced so i will not be back cancelled after my 1st month and taking my money

Jack S. on

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John S. on

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Easy in and easy out. Would be even better if there was a gas pump on site and you filled up instead of doing half a tank upon return.

DEBORAH S. on

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Because you are such a sought after facility, it can be difficult to reach you at that location by telephone. Other than that, this is a wonderful place to do business!

dan m. on

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olim s. on

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Greg J. on

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justin b. on

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Completely disgusting and unprofessional. AJ needs to be fired!

Latonya B. on

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Brittani G. on

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Eric C. on

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A well organized and considerate team working to provide a true service in trade. Representing Uhaul and the ownership in the best reasonable light. Over the last 6 months my circumstances led me to rent 3 vans and kept a storage unit. I highly reccommend this location for the highest standards in service security and maintenance. Thank you AJ for building and managing a great team.

David H. on

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Robert S. on

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Excellent U-Haul location. The paperwork phase of the rental was smooth and timely. The equipment was in great condition and clean.

Gracian M. on

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Very good.

Christopher D. on

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Didn't have any problems to need anything improved

Danny B. on

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Cynthia S. on

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The guys were so, so helpful!!! Easiest return ever!! Good job guys!!!

Joshua J. on

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jeorge m. on

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The representative at this location was so busy smoking cigarettes that she rented a broken truck switched files rented a truck with wrong information resulting in a 1 day rental less than 20 mile trip ending in a charge for 3days and 88 miles. 58.00 to 227.00 and on top of it rude and in no customer service skills. I was very displeased with how this was handled especially from such a large corporation. After trying to get someone on the line to handle the problem. I only got out on hold for 30 minutes or more to be told let get you to another department. Horrible experience in with this.

Debra B. on

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Easy, fast, reliable

joseph b. on

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My only complaint is I picked the self checkout option but I still had to go inside and wait on an associate to finish a transaction to get the key. One of the associates walked right past me when I was standing at the edge of the counter and helped the next person in line. If you are going to offer the service do it right.

Jordan S. on

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Thanks for the help when the tornado came around, really helped with moving around my stuff until we could move into our new place!

Angela S. on

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Linda C. on

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Kathleen G. on

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eric c. on

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Simply better than the rest.

Michael K. on

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Kyle M. on

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HERMINIO L. on

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jim c. on

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CHRIS M. on

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Herminio G. on

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Nothing; everything was exactly what we needed. Thank you!

rami a. on

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Boyd G. on

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Did not have our trailer when we arrived. Had to drive across town to pick up and then return. Added an hour to the ordeal.

Eric S. on

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Your App for checking out the vehicle condition is terrible!! It kept freezing up in the process and having to start over. I finally had to go back into the desk to get someone to do a manual check and then they didn't want to do it! Time wasting for the customer!!!

CHRISTOPHER G. on

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With all the issues with identity theft, it is a bit concerning that someone is taking a picture of my license and my person with what appeared to be a personal cellphone. And given I was not prewarned about this it really but me in a position I could not back out of. I certainly will consider other rental places in the future.

eric v. on

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Took too long. Forgot dolly, so I had to drive back and fetch it, losing another hour.

Stacyrose P. on

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Catherine S. on

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Gregory L. on

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Todd K. on

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Awesome staff. Good and friendly people. Thank you!

TITUS M. on

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Rick B. on

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Nothing. great service

Victor A. on

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Richard W. on

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Cynthia H. on

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Brakes were in need of checking and/or repair. Brakes were slow to respond and had to pump to stop.

Andrea K. on

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Folks were nice, location was easy to get to, and by using the app the whole process went really smoothly. I highly recommend using the app to start and complete your rental.

NICK D. on

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Brandon R. on

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This location had no one present at the pick appointment. After several phone calls. I got ahold of the person that should have been there. However he told me I had to do my pick up via the app. I set up my app for purchase and he called me back and told me I cant and to wait till his wife to showed up to handle my rental. She arrived 20 minutes later and had no clue what she was doing. I was at the point in check in where I put in my credit card info and she told me not to do it and took my card information herself and typed it into her computer. (Not sure why I wasnt allowed to just finish my check in since she took so long. She Inspected nothing with me did not check vehicle, milage, gas amount or anything. I am not even sure if she got any of it right or if I paid too much. She did not inspect the dolly with me I connected it my self. There was no light check be it I think she was gone by the time I got it all connected so I just prayed the were working till I got to my residence and had my son validate that they worked for me.

Kim S. on

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N/A I APPRECIATED YOU BEING THERE WHEN I NEEDED YOU (TORNADO)

james k. on

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The service at this location is excellent. Also, I called the central number 3 times to reschedule this rental and the operators were helpful and efficient. I appreciate your flexibility!

Amanda B. on

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The attendant was pleasant and said some things were not up to par with the truck we drove which is why it was such a rough truck to drive

Leah A. on

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Please see above comments regarding my UHaul experience.

Micah M. on

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Appreciated the online check in. Easy pick up at location with info already in the system.

Jason S. on

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My initial appointment was at the Salem location. Upon arrival I was not greeted. When I declared that I have a 445pm appointment for hitch install...."i dont have time for that" was the response i was given. Then immediately told to "find another location that does". With no offer to help find another location. With that treatment I refuse to ever use uhaul again for ANY service or rentals. I will gladly pay more money to a competitor if need be.

jackie h. on

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Benita T. on

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Your customer service manager Emilee Fleming was very kind and helpful, it was a very stressful time right after the tornado and she made the time in and out smooth as silk. Thank you Emilee

WILLIAM T. on

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The management and staff at U-Haul on Third Street have always provided excellent, reliable, and consistent service. If any issue should ever arise, they are professionally addressed and resolved to everyone's satisfaction. If this were not true, I would not lease from U-Haul whom I have been happy to do business with for many years and recommend to anyone in the Dayton area.

Makeda g. on

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Neil M. on

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Zachary D. on

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Personnel were nice and helpful.

charci g. on

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when first talking to the rep. on the phone, she was not knowledgeable on the products available she advised us on a truck that was too small. The storage unit she said would store the size of a one bedroom apartment was the size of a small coat closet! a queen size mattress could not fit inside. (disaster) When I got to the storage unit Tim showed me a deceitful display of what the unit size would be, but in reality it was half the size. I purchased two of them hoping it would be a fit, but it was not I got two small coat closets.

Barbara w. on

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Everyone worked quickly and was very informative. The lines were long due to our recent tornado damage but the staff remained friendly and processed clients quickly. Thank you.

Brenda T. on

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andrew g. on

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They were not problem with the location, but the only things had ..lost the key and when I called in they told that I will pay $100 to make an other copy, but later on they send one to do it for me and I was over charge I paid $200. That wasn't fair seems like some going on with people whom you working with to help the customer. I did like the way they laid to me. If they're some you can do about it. Plz Let me know.

Jennifer J. on

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Aracca R. on

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Excellent service, staff friendly, understanding and patient helpful knowing the national weather disaster people in Dayton and surrounding areas just went through.

Steven P. on

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Damon J. on

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crystal s. on

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neosha h. on

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Mildred C. on

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We had several disappointing things happen two locations that we were sent to didn’t have our truck. We are supposed to have a $50.00 credit which I have not seen.

Marquetta M. on

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They were very nice and helpful.

Phillip H. on

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Very pleased with the professionalism of the employees, in the midst of a most busy environment, due to the tornado's that hit Dayton.

Brenda M. on

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I wont go anywhere else for my moving needs u all are awesome ty so much

Stephen R. on

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This is one of the best locations around.

Abdulwahab A. on

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I really like the Uhaul truck share 24/7 . I did everything using only my phone!

Christopher P. on

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Truck was in bad shape inside and out.

sara s. on

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They were exemplary. I had an appointment to install a hitch. They advised me when it was taking longer than expected so I could leave and come back. Then they helped me reserve a trailer and hooked it up and had it ready when I returned. They were really wonderful to work with. Thank you so much for everything. I can’t tell you how much I appreciate it. Janelle

Mohammed A. on

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ANGEL W. on

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I have been doing business with this location for years and never had a problem with the staff nor service I have received. Keep the good work up.

Matt G. on

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Joseph C. on

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Clerk was excellent.

STEVEN G. on

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The location was no where close to where I wanted. The person that took the reservation did not do her job . What a hell of a person to represent your organization ! ! ! I am not a happy person with your company ! ! !

ANGEL W. on

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JENELL C. on

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They were efficient, polite and easy to work with. I will rent from here again!

Michael E. on

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brain m. on

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James W. on

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James H. on

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Scott K. on

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Molly O. on

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Loved my experience. AJ was incredibly helpful and I am very grateful for his help!

Brenda O. on

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donald G. on

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Sonia J. on

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ANTHONY B. on

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JANELLE s. on

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They were wonderful. Not only did they get me in quick, they helped me find a trailer to rent told us how to hook and unhook. Made my moving life simple as pie! I can’t thank Cody enough for all his help.

Eva M B. on

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Anthony G. on

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I was forced to pick up my truck at a different location. The online check in didn't work. The air conditioner didn't work. I Only drove 33 miles. I put in 2 gallons of gas before returning and I was charged $30 for fuel. Never again. I knew I should of stayed with Enterprise.

Tiffanie S. on

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Customer service was awesome

Stephen E. on

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Emily was very helpful inside the store. The mobile app was very difficult to use. It makes it hard to return or pick up equipment with the store closing at 8 and the mobile app being a headache.

MICHAEL D. on

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Ck in and out at counter service OK but two phone number policy coupled with "no tickey no washy attitude" is less than customer focused, Upon return of equipment while backing trailer into spot there was permitted a consumer auto in area and site personnel ignored the return unit and refused to offer spot check and guidance. The situation was such that manipulation of unit into spot required extreme reverse turn cut. Although there was store personnel right in area who approached to connect new outbound customer, unit right next to vacant spot for the return unit, their focus ignored the return and revealed an impatient mentality in favor of focus driven toward outbound unit. As such, the blind spot backing caused inbound customer to submit to second class consumer although inbound customer was there first and was backing in before inbound customer and site personnel arrived on location area. This situation could have been easily resolved by assisting inbound customer while backing by spotting and directing instead of playing the dead beat worker role concentrating on his inbound customer and just ignoring inbound customer, standing around without spotting, directing although there could be no progress with the outbound customer until inbound unit was either staged or inconvenienced. For safety the inbound customer was forced to become inconvenience due to the site personnel's lack of consumer focus.

Brian S. on

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Patrick U. on

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matthew l. on

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The guy who checked me in was awesome. It took less than 2 minutes and everything worked well. I would definitely come back again!

Chin K. on

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michael b. on

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Hubert M. on

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VICTOR R. on

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Very Helpful and also guiding us through the whole process Thank You so Much

April K. on

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The System for employees kept rebootting. This time and the last time l used uhaul. Not sure why ur system has problems

Luke H. on

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dan h. on

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The call center scheduled me for a time when the place wasn't even open so I had to wait. They had a bunch of call offs and were short staffed when they eventually did open. When I dropped the truck off I had exactly the same amount of fuel I started with but was still charged an additional $10.

Ron J. on

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Angela L. on

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Everything was great according to my son

Seth M. on

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Veronica M. on

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Very good customer service! Definitely my "go to" location!

Evan T. on

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The evening staff was very helpful and had excellent customer service. Will order again from this location hands down.

adam B. on

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Friendly employees and quick service.

Elton G. on

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Marc B. on

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Nothing at all. Great service.

Diana B. on

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The agent was great, I haven't experienced such customer service from a Uhaul in a long time!! I'd definitely recommend the 1340 E 3rd street site to others!

Laureen R. on

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Very helpful.

AMBER H. on

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james c. on

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WILLIAM T. on

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When you are serving the community as well as you are, I honestly cannot see anyway in which you might improve. U-Haul at this facility has excellent, capable, and courteous staff. I use them frequently, and they have never failed to assist me in meeting my responsibilities through their service. If I am to make a suggestion at all, sometimes employers surprise their staff with an unexpected bonus. Just a small thank you for saying, "Well done." I am an acquaintance of one of your regional directors. He is paid well. Let a little of it trickle down. A company is built through good management, but it stands upon the integrity and commitment of its individual employees. William Tudor

Brian I. on

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Heather K. on

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Tristan C. on

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Jordan S. on

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Your self service returns app needs work. When logged in, the app had no record of my order, nor could it find it when I looked it up. Using the website on my browsers (I tried Chrome, Brave and Firefox on Android) I couldn't get past the stage where I needed to take photos of the cab. It always asked for a "more recent" photo, though I was attempting to submit them right after I took the picture. Additionally: including a zip-tied dolly and bag of sheets in the hopes that I'll cut the ties and incur a fee is pretty scummy. Why not ask before taking up valuable truck space with something I don't want?

Robert B. on

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dwayne m. on

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Ryan was great. Worked quickly to take care of my needs and was extremely friendly. Great job Ryan!!

greg b. on

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Emily was very helpful at the Dayton location. Jeremy was great with the 1-800 line. We were given a confirmation number by Ashley confirming we had a big U-Haul truck to pick up at 8am Saturday morning. We were leaving the house and Jeremy called stating they did not have a truck for us. So he looked all over and found one in Dayton and gave us a discount on the mileage. That was great customer service. Sure we had to drive an hour back out of our way. But that was ok. I had my hubby take me to dinner ??! Thanks u-haul. From Mr and Mrs Greg Brown.

Joseph G. on

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leRecia T. on

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donald b. on

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Matt S. on

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Keep it up!

Kimberly R. on

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Personal could be there to help you out not some kind person off the streets all they cared about was making money not helping you out.

Patrick L. on

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SUSAN E. on

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This is an excellent location. You can tell management cares for its employees because the trickle-down is obvious. :)

Kevin B. on

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joann v. on

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Tomas H. on

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ANGELIC P. on

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Everyone one was always nice and helpful when I talked with them.

molly g. on

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david r. on

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Efficient, professional and police service, thanks!

Michael G. on

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April K. on

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Return fees for insurance. If u do not use they.

johnathan p. on

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Craig L. on

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A great experience all around.

gerald m. on

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Everything was fine I just hope my checking account gets removed from my U-Haul account this time quickly and not get billed as last time for several months afterwards..

Kendra A. on

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Awesome took care of my belongings.

Michael P. on

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Excellent customer service

anne j. on

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It helped me at a time when I needed it was happy you could help out

Lucinda L. on

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Would recommend to people who have storage needs

mary c. on

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Very friendly staff! I felt safe in the facility. When VA messed up our pay, was very nice about it until I could get everything paid. Great place!

dawn b. on

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well everything was fine during our visit..the fella was very helpful and the prices were surprisingly low

Shantea b. on

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Facility was clean when I moved in upon move out my things was ruined mice droppings all over my things. It’s a mess.

Ian M. on

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Why on the world would you sand the floors of a facility without properly sealing off all units?

shalicia g. on

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the stuff worked with me since i had no income at all but then when i was moving out they went raising my rent with fee and interests like crazy so i could not afford to finish my move

Sonya E. on

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Will never use again!

donte j. on

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Prices of storage units are more expensive than certain other places..no discounts or specials like other storage places..

mary c. on

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Everyone was so helpful and really helped me during a really rough time. I truly appreciate the professionalism and compassion I was shown.

BRITTNEY H. on

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Staff is helpful and nice. One of my best Uhaul experiences.

nora s. on

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Not helpful when my lock, that they told me to buy from them broke. I was told it was my fault. This has happened to me the past three years when using this storage unit.

Theresa S. on

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A 24 hour access card was a valuable thing while moving in and out. I love me some u-haul. Lol

eileen s. on

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clean, easy access, well lit.

Kelly Z. on

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The manager did not communicate with me even after I went into the store and a left message & request to be called. The unit was filthy and my belongings had to be cleaned before I could move them out

Mark S. on

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Great experience! Great staff! We wii definitely have our son store his college junk at your facility next summer and the next summer!

matt w. on

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Main door was broken, always appeared open because of the damage. Hours of operation were restricted unless paying a premium. Even during business hours the garage doors were not unlocked- had to call

jade H. on

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Poor customer service and was not pleased and will not rent or store again

Leandrea A. on

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The facility was clean but I had mouse bm in and on some of my things. I had to throw out. It was people cleaning up and living in there storage. One lady was walking around smoking. staff is nice

Toni W. on

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Great experience.

Nicholas S. on

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Mold Everywhere and Rats infested throughout the whole storage facility... very gross place and unethical management taking advantage of less fortunate people.

jesse s. on

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Focused on meeting my needs!

Philip C. on

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Freight elevator malfunctioned twice while we were trying to unload. Cancelled contract immediately, but have been billed twice. Staff was helpful in trying to resolve the issue.

deborah w. on

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Everything was fine. Customer Service as well.

Jessica S. on

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Everyone was very helpful. Just need more staff.

ANDREA G. on

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I do NOT recommend this storage facility. The facility is not maintained well, constantly losing payment checks mailed to them and new staff every 6 months.

Michelle C. on

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The timing of the offer to rent was perfect for me. I wounded my hand and required surgery a week after my arrival so having taken the offer provided me the time to move my items at a slower pace.

JOSEPH M. on

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We stored our belongings for over 8 years and everything was as good as when we placed them into storage.