Customer Reviews for U-Haul Moving & Storage of Dayton

3,017 reviews

1340 E 3rd St   Dayton, OH 45403
(2 blocks East Of Keowee)

(937) 222-7082

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(937) 222-7082

1340 E 3rd St
Dayton, OH 45403
(2 blocks East Of Keowee)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Felisha H.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Brian K. 
Rating:
3.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Vanessa M.  |  Overall Experience 
Rating:
3.0

The manager isn’t people friendly the workers aren’t really knowledgeable. The answering service people now are extremely friendly and more knowledgeable than the actual workers they need to possible switch.

Shalyn G.  |  Overall Experience 
Rating:
5.0

Best Uhaul I have worked with. Check in was quick and honest. The system was wrong on mileage/gas and she looked up the picture I uploaded at pick up. Confirmed and corrected the error and sent me on my way. 10 Minutes max....

Brian H. 
Rating:
5.0

Customer did not leave a comment.

Myron C. 
Rating:
5.0

Great staff! Great location 👌🏾 👏🏾

DARRYL S.  |  Overall Experience 
Rating:
5.0

Stay away from all non corporate sites, U-HAUAL needs to get rid of a lot of trash; I was given an original business in Marion, Ohio many miles away from Fairborn and Dayton, Ohio location I needed for 164 Loretta Av. Apt 21, Fairborn, Ohio 45324

Rick M. 
Rating:
5.0

Customer did not leave a comment.

Timothy P. 
Rating:
5.0

Customer did not leave a comment.

OLIVIA R. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER B. 
Rating:
3.0

Customer did not leave a comment.

KENNETH F. 
Rating:
5.0

Very easy process from start to finish. Pickup and drop off was a breeze. I would recommend this location to anyone looking for a uhaul truck.

David B. 
Rating:
4.0

Customer did not leave a comment.

MANDY B. 
Rating:
5.0

Customer did not leave a comment.

Jennifer m.  |  Overall Experience 
Rating:
5.0

24 hr service. Couldn't figure out how to return truck. Had no internet and that's all the worker told me to do it online.

TARA K. 
Rating:
4.0

Customer did not leave a comment.

Phillip K. 
Rating:
1.0

Customer did not leave a comment.

Hayley R. 
Rating:
5.0

Customer did not leave a comment.

Lang S. 
Rating:
5.0

Customer did not leave a comment.

ADONIS M. 
Rating:
3.0

Customer did not leave a comment.

TRUMAN C. 
Rating:
5.0

Customer did not leave a comment.

Vivek Mahesh R. 
Rating:
1.0

They charged me after return for items I did not order or receive, furniture dolly and furniture pads. And an additional charge of 13.99 for what I have no idea because I never received a receipt of any kind! My full charge of 131.92 FULLY paid from my account 2 days ago and now this morning there are 2 more additional charges of 21.52 and 13.99. Shady and underhanded

Gaylene G. 
Rating:
3.0

Customer did not leave a comment.

Charles B. 
Rating:
1.0

I closed my unit on the 12th of December. Told the man i was done. Later on you send me a past due notice to my friend's house. It's took four days for your system to close out my account. Aj was super nice and apologetic. You book keeping system sucks.

matthew n.  |  Overall Experience 
Rating:
2.0

You tell the customer your only being charged for one day and you turn around and charge me for hole weekend. Really I picked up Friday morning and returned at 1330 on Saturday. Your u haul rep say no don't come in we are only charging for one day and I will email the receipt this afternoon . I didn't get a email till Sunday around lunchtime

James J. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
3.0

Customer did not leave a comment.

Fronia H. 
Rating:
5.0

Customer did not leave a comment.

Racheal L.  |  Overall Experience 
Rating:
3.0

Prices are getting ridiculously high and they won't even take a AAA discount don't know if I'll use them again because of the prices

Mark C. 
Rating:
3.0

The truck rented to me was in need of a wheel alignment

KIMBERLY B. 
Rating:
4.0

No complaints, fast service. Quick and to the point. No BS.

DOUGLAS B. 
Rating:
5.0

AJ and the whole crew had smiling faces and were very friendly! I will definitely be doing business with this location. Keep up the good work. Even the bathroom is modern and well kept.

DENNIS B. 
Rating:
5.0

The equipment was great worked well and the staff was very friendly and very very helpful would highly recommend your location

Brian M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

Danyill H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AEGC L.  |  Overall Experience 
Rating:
4.0

The wiring on the harness was not connected when installed a few days earlier at the Linden Ave/Riverside location. The staff at this location connected it and all was good - except for the extra hour spent waiting for something that should have been done during installation.

Timothy B. 
Rating:
3.0

Customer did not leave a comment.

DAVID P. 
Rating:
3.0

Customer did not leave a comment.

JOCELIN C. 
Rating:
1.0

Absolutely horrible will never use this service again.

Chase M. 
Rating:
5.0

Nothing: always receive excellent service from any UHaul we use.

MARK M. 
Rating:
4.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

Matthew T. 
Rating:
5.0

Customer did not leave a comment.

Albina M. 
Rating:
5.0

Great service 👏

CLIFTON B. 
Rating:
1.0

I was over charged for rental over two months and still have not received my refund. It was over$2,500 I will be taken legal action starting tomorrow for theft .

Devontay M. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Thank you

ALEXIS D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DENNIS G. 
Rating:
5.0

Customer did not leave a comment.

NATHANAEL S. 
Rating:
5.0

Friendly people helped me with my trailer rental. Good selection of well maintained equipment. This is a full service UHaul location with better (i.e. longer) daily operating hours.

JAMES G. 
Rating:
3.0

Got our truck to unload the storage unit, got everything in the truck and it wouldn't start.

WHITNEY A. 
Rating:
3.0

Customer did not leave a comment.

sara s.  |  Overall Experience 
Rating:
5.0

I never had a problem with the facility

anthonia m.  |  Overall Experience 
Rating:
5.0

Nothing

Shameka L. 
Rating:
5.0

Customer did not leave a comment.

Teddy H. 
Rating:
5.0

Customer did not leave a comment.

Anthony K. 
Rating:
5.0

Customer did not leave a comment.

TAYLOR Z. 
Rating:
5.0

Customer did not leave a comment.

Lynn C. 
Rating:
5.0

Customer did not leave a comment.

Felipe B. 
Rating:
5.0

I LOVE THIS LOCATION!!!!! 😊

Susan E. 
Rating:
5.0

Staff are very friendly & helpful!

NICHOLAS B. 
Rating:
4.0

Your employees were great. It was very busy and they handled it well and were very courteous. Jeff definitely deserves a raise, you want to keep an employee like him to help grow your business.

jeanette R. 
Rating:
5.0

Customer did not leave a comment.

Dale B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth G. 
Rating:
5.0

The people at this location have always been very friendly, helpful, respectful of me over the many years I have been a customer. They go out of their way to be sure to give their very best service.

Joann V. 
Rating:
5.0

I asked for a certain size hitch and was given the wrong size. Other than that everything was good. But couldn't find the key return

Billie C. 
Rating:
5.0

My experience with U-Haul's storage was fantastic. The staff were friendly and the storage facility very well maintained. These folks are pros!

Rick M.  |  Overall Experience 
Rating:
3.0

It was very difficult to adjust the driver's seat. I went back into the building to see if someone could come out to help me with the seat. It took quite a while for someone to come out. When they did come out they said some of their seats are difficult to adjust. It would be nice if someone would initially walk you out and show you all the features of how to use the vehicle properly.

Cheryl R. 
Rating:
5.0

Customer did not leave a comment.

Kiel C. 
Rating:
4.0

The gentleman who helped me at pick up and again when dropping off was kind, friendly, and overall good demeanor. I wish more customer facing representatives were like him. If I owned a business, I would hire him immediately. Nobody wants to work the day after thanksgiving and seemed happy to do what he was hired to do.

JAMIE U. 
Rating:
5.0

Customer did not leave a comment.

James V. 
Rating:
5.0

The only problem I had is my access code does not work which created an additional cost of having to keep the rental truck extra days not being able to unload my items.

Fernando W.  |  First Impressions 
Rating:
5.0

I love U-Haul!!!!

Susan E. 
Rating:
5.0

Customer did not leave a comment.

GLORIA W. 
Rating:
1.0

I keep getting text saying I rented from u-haul and I did not, so idk

Carlotta D. 
Rating:
5.0

Simple and easy to return the truck! Quick process and use of the truck was a great experience overall! Thanks for being available on short notice. Would definitely use your services again.

Amy E. 
Rating:
5.0

Customer did not leave a comment.

FRED C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

I would be stricter on the no smoking policy in the vehicles.Because some people are allergic to cigarettes smoke.I would test the vehicle wen each person comes back and do a fee of $25 .Just a suggestion.Thw service people were all great.

Julia A. 
Rating:
2.0

The front desk was not well staffed. It took over an hour to get our rental complete. The manager was very helpful once he was involved. The drop off was a different story. No one greeted us at the pull up station, but once they knew we were waiting the return was easy and fast.

Christine H. 
Rating:
4.0

Customer did not leave a comment.

Allegro M. 
Rating:
5.0

Customer did not leave a comment.

Zeva S. 
Rating:
3.0

Customer did not leave a comment.

canisse c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Molly W. 
Rating:
5.0

Customer did not leave a comment.

normand j.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nichlos B.  |  Overall Experience 
Rating:
4.0

Vehicles wasn't clean or sanitized during a pandemic.

Kristina W. 
Rating:
4.0

Customer did not leave a comment.

ralph K. 
Rating:
5.0

U-haul's online and phone interfaces are not good, but the staff at the E. 3rd St. store in Dayton is consistently very good

Jeremy K. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Stephon J. 
Rating:
3.0

Staff was exceptionally helpful.

JAMES N. 
Rating:
4.0

Good

FELICIA B.  |  First Impressions 
Rating:
2.0

Because of your storage unit I have a roach in my house now staff members real nasty and belligerent and disrespectful towards you I would never ever do you all again

LInda H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tremayne A.  |  Overall Experience 
Rating:
3.0

The gas gauge on the paper read ½ tank but it was actually at ¼ tank. I took a picture of it and submitted it to uhaul before I took the truck to move some things. Brought it back will the same amount of gas and they still charged me for it. I went in to talk to Jeff. He was the guy behind the counter. He said I would be refunded $16+ but I haven't received any refund.

Leanna S. 
Rating:
5.0

Customer did not leave a comment.

TA-KIESHA H. 
Rating:
5.0

Awesome customer service

Lois W. 
Rating:
4.0

I appreciated the facility support explaining my hitch however I did not receive my warranty for the bike rake purchased at this U-Haul location. I will call the office Monday making this request, but know that the service from everyone I spoke to or worked with was stellar!!

Brenda A. 
Rating:
2.0

Let them return the uhaul at any location that's convenient for them.

James R. 
Rating:
4.0

Customer did not leave a comment.

Ronald P. 
Rating:
5.0

AJ and Jeff are the best! 5 Stars! Wonderful people! They run a " tight ship"! Thanks for a great experience storing my daughter's things! God bless! Joy Lisle

joy l.  |  Overall Experience 
Rating:
3.0

I have a problem with your general manager, i shut my storage door but didn't lock it because i had to use the bathroom and he said i was living out of it. Which was not true, i tried to talk to him but he just ignored me

CHRISTOPHER H.  |  Overall Experience 
Rating:
5.0

Just fix your trucks Where they can pass gas stations

Charles G. 
Rating:
5.0

Send me the rest of my money why are yall still holding it

Areial W. 
Rating:
4.0

Customer did not leave a comment.

Gary D. 
Rating:
5.0

Customer did not leave a comment.

Lori C. 
Rating:
5.0

Customer did not leave a comment.

Beverly A. 
Rating:
3.0

Customer did not leave a comment.

Mourtada S. 
Rating:
5.0

Customer did not leave a comment.

Liana R. 
Rating:
4.0

Customer did not leave a comment.

Douglas S. 
Rating:
5.0

I love this location!!!!!!

SUSAN E. 
Rating:
5.0

Make sure that the vehicle are maintained properly at all times...

Robert H. 
Rating:
3.0

Returning truck was not understood and confusing for us. We were there early in AM and no one to ask what we were to do. For this I paid 20.00. It used to be so easy

Patricia M. 
Rating:
2.0

Staff is not helpful or knowledgeable

MACEY S. 
Rating:
3.0

Customer did not leave a comment.

debbie c.  |  Overall Experience 
Rating:
3.0

I had to report a few scratches on truck along with the check off paper said full of gas but it was actually only half full.

Vincent G. 
Rating:
4.0

Customer did not leave a comment.

Lona W. 
Rating:
2.0

Finding the drop box took a long time given it's odd location.

Douglas A. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH R. 
Rating:
5.0

Customer did not leave a comment.

APOLLOS D.  |  First Impressions 
Rating:
5.0

The facility was clean and our unit was ready as soon as I ordered it! The gentleman who helped me at the front desk was great explained the code and getting into the building perfectly and he was very nice and professional! I would def recommend this facility to anyone needing a storage unit especially if you need it fast!

Olivia N.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Amanda K.  |  First Impressions 
Rating:
4.0

It was hard to get everything to the 3rd floor with so many people moving and using carts, but I don’t think UHaul could have done any better for that situation. Having more flat carts would have been nice.

KATHERINE M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Raymond H.  |  First Impressions 
Rating:
5.0

Everything went well

Kalvin K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victoria C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Denver M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dana W.  |  First Impressions 
Rating:
5.0

Everything went very smoothly. Impressed with the facility.

Larkin V.  |  First Impressions 
Rating:
1.0

Staff very RUDE and I purchased insurance staff noted my valuables in the amount of $0! So why am I paying for insurance

crystal h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Phillip B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heather J.  |  First Impressions 
Rating:
5.0

Was glad to have my storage unit within moments of wanting it. Appreciate the good service. Thanks!

Alvin A.  |  First Impressions 
Rating:
5.0

Setting up the storage unit account was easy with the expert help of the U-Haul folks. Cody was great to work with.

Rick M.  |  First Impressions 
Rating:
5.0

Great customer service

charlene h.  |  First Impressions 
Rating:
5.0

Everything was great according to my son

Angela L.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top