Employees do not explain fees charged and terrible customer service. Assistant manager unprofessionalRyan C.
U-Haul Moving & Storage of Dayton
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Give the customer a discount since U-Haul is now using covid as an excuse to make the customer do the majority of the work of checking in, dropping off,, confirming mileage,, cleanliness, etc.Chad K.
Keep up the good work!Christina E.
Customer did not leave a comment.Kathleen O.
Customer did not leave a comment.Timothy M.
Good staff. Everyone was helpful and nice.Joshua P.
at the same pick up location first Engine start i saw dashboard oil lamps open, i Turn it i stop at same pick up location to Solve this problem i called the costumer Service and they transfer me to the maintenance and the maintenance Transfer me back to the customer service I spent one hour and 20 minutes in same pick up Location Between holds , so i decide to cancel this reservation because I'm so late to done my work they told me the manager is going to call you to get your money back within 3 days . so i will cancel my account and i do t want to rent again.SHERIF G.
Customer did not leave a comment.Jason L.
Customer did not leave a comment.Antonio G.
Customer did not leave a comment.BLAKE P.
Don't change anything... Thank you EmilyMONICA P.
Customer did not leave a comment.Michele U.
Continue providing service and continue giving good customer service.Kathy B.
Customer did not leave a comment.Robert G.
Customer did not leave a comment.David R.
Unfortunately, everything inside my unit was ruined. I wish someone could’ve called and told me there was rodents!Jalynn M. | Overall Experience
The location and equipment needs a serious makeover/updating. There is an active pest/mice problem which is why I left, choosing to take my belongings to another storage facilityCharles L.
Customer did not leave a comment.Charles L.
Great service - both pick up and return.James B.
Customer did not leave a comment.Thomas B.
I have nothing else to add for this visit . Everything went well and exceeded my expectations.Douglas L.
When the vehicles are returned, the interior should be vacuumed, wiped down and deoderized for the next customer. My vehicle smelled like cigarettes and could have used a wipe down and vacuum.Cheryln S.
Customer did not leave a comment.Ashley W.
I want to thank AJ and his staff for the pleasant long term friendshipBERNARD O. | Overall Experience
The transmission in the truck is going bad. Dangerous. Staff and location was great. Drop off guy admitted that they new the transmission in the vehicle was not optimal.Taylor T.
Customer did not leave a comment.MEAGHAN F.
Very impressed with this place. They have a clearly marked return location.Kenneth G.
I no longer recommend uhaul to my fellow military members. Trucks are not maintained. Facilities do not honor posted access times. Storage facilities infested- and their supplemental insurance does not cover your losses. My family incurred a $2800 replacement cost of a front load washer/dryer set due to rodents chewing wires and nesting, our couch was chewed and covered in feces... their insurance does not cover rodent damage. I was ripped off, and left feeling disgusted. Never again. Shame, U-haul used to be an upstanding company to do business with.Patricia R.
Customer did not leave a comment.MARY KATHLEEN M.
Truck ran hot and had to stop which put me behind schedule.WILLIAM A.
Clean comfortable riding truck. No problems for the 70+ one way drive. I fought high winds halfway there and it handled perfectly. I only had one problem when I brought the truck back to its destination. I couldn't find the return button to check back in due to not remembering my password. When I got home and tried to check it in on my laptop I couldn't find the return button after logging in. I sent an email to headquarters alerting them that I didn't want any overdue charges due to not being able to check-in. My receipt was correct the following day. All is well, life is good.Joan D.
Customer did not leave a comment.Scott D.
Customer did not leave a comment.Rodney M.
Customer did not leave a comment.John C.
Although the Truck was clean and seemed well maintained ....It was not a very good pc of equipment. This is no fault of the people there ! They were very good .....But if I had bought that truck....I would be disappointed !Brian N.
Customer did not leave a comment.Karen P.
It was a great experience.Marian S.
Customer did not leave a comment.Alisha H.
Not impressed with the chargesGerald A.
Should lower pricesLakeisha H.
Customer did not leave a comment.Kimberly H.
Customer did not leave a comment.Antonia S.
Customer did not leave a comment.LARHONDA B.
I never received my receipt by email like the attendant saidERIC K.
Customer did not leave a comment.Steven B.
Customer did not leave a comment.Elena S.
Customer did not leave a comment.Margo J.
I sat in the truck forever waiting for a guy to tell me what to do. He was cleaning another truck and just kept ignoring me until I approached him. I've called the manager AJ at this location 5x to ask a question I've left 2 voicemails and NEVER have gotten a return call.Melissa S.
It's awkward to keep distanced in this store - but the attempt is being made. Store could also use some refresh.Ellen I.
Customer did not leave a comment.Charles W.
Customer did not leave a comment.Johnny S.
Nothing to improve from my experience. Very efficient in and out. Given the zero contact nature of the current pandemic, everything was well doneMichael M.
Customer did not leave a comment.James D.
Very helpful People. Nice operation.Gregory L.
Great customer serviceTonya B.
Easy move with uhaul truck,thank you.Kenneth G.
Customer did not leave a comment.Sumone T.
Customer did not leave a comment.SHANE E.
Customer service is awesome! I had an issue checking the truck back in after hours, but that may have been a cellphone issue. Also, please be sure the truck is cleaned/sanitized between patrons, especially during the pandemic.Onita M.
The guy did not have help he called for help it took ten minutes for three other cashiers to come up to help with the long lineTamesha C.
The cab of the truck was very smelly, however the truck ran perfectly.DAVID E.
Charged way too damn much. I paid damn near 360$ just for 3 day and this was local in Dayton Ohio.Larry M.
You're driver literally banged the vehicle into another one trying to pull it out. Was smoking in the parking lot AND the truck when taking me to it. Same employee was talking about how "Josh" quit earlier that day and he sucked AND forgot to put my dolly on the truck, costing me an HOUR worth of travel time in my own vehicle to pick it up.CHRISTOPHER E.
Customer did not leave a comment.AARON O.
Customer did not leave a comment.andy R.
Customer did not leave a comment.Sharon C.
Picked end of month to move my daughter, location was clean and well organized just a bit more of a drive out of the way. this was mainly because of busy weekend.Paul S.
Customer did not leave a comment.Steven C.
Customer did not leave a comment.Roger O.
Customer did not leave a comment.Taya H.
Customer did not leave a comment.Clifford H.
Customer did not leave a comment.Ghmal m. | Overall Experience
Customer did not leave a comment.Jun W.
Customer did not leave a comment.michael K.
Customer did not leave a comment.SAMUEL A.
The step is high for me. Half way through the day I was extremely tired of having to pull myself up on that high step.MICHELLE K.
Customer did not leave a comment.NICOLA R.
Customer did not leave a comment.Mark F.
Originally had a reservation on Brandt Pike. Got there, no 15 foot trucks. Besides me it was two other clients in line. Sent us 25 miles away. The truck I was driving the transmission was going out. I was two hours behind schedule.KELLIE R.
Upon returning the truck I pulled into the lot and within 1.5 minutes a very nice and pleasant young man ( Jeff Coots) greeted me, "Hi, How are you doing today? and "how did everything go!" as I handed him the keys I said " Hi, I'm doing good and everything went well Thank you ". We had a little more conversation and he informed me that my receipt would be sent to my Email. I will definitely reccomend this U-haul location to others.CARLA J.
Customer did not leave a comment.SUSAN E.
Customer did not leave a comment.Gail B.
Customer did not leave a comment.John M.
i rented a car dolly ....returning the equipment was a breezeCARL M.
Great customer service and very helpful staff. The storage needs frequent walk throughs to insure that people are there who are renting units and not just hanging out trying to steal stuffNicholas S. | First Impressions
Customer did not leave a comment.Greg S.
Customer did not leave a comment.Ryan E.
Customer did not leave a comment.mark A.
Knowledgeable representative That assisted me helped the hook up and verified everything was ready for the 3 hr driveGREGORY M.
Customer did not leave a comment.Jeffrey T.
Customer did not leave a comment.Laura P.
Everything was perfect... Friendly helpful staff.Robertb W.
Customer did not leave a comment.Amy B.
Customer did not leave a comment.Michael V.
We were very happy with the entire experience!Brittany H.
Customer did not leave a comment.Kevin K.
Customer did not leave a comment.SUSAN E.
Customer did not leave a comment.Mark S. | Overall Experience
The front desk were very polite.VICTOR L.
Customer did not leave a comment.KENNETH R.
great service. very nice trailer. reasonable rate. what more can i say?KATHY L.
Your employee with black hair and a beard wasn't wearing mask. The other Caucasian employee was wearing his like a chin strap. The goodness the African American employee who helped me wore his mask correctly.Steven W.
Customer did not leave a comment.Kayla R.
everything was quick and smoothKerry G.
Customer did not leave a comment.DERRICK W.
A.J. was a rude sob that needs to be fired, but the people above him belive anything he says, but losing clients will show you idiots..Franklin W. | Overall Experience
After paying for my storage unit around 5pm, I was told it would be unlocked by the time I returned later that night to access it. When I returned at 9pm, a lock was still on the unit forcing me to return once again the next morning during business hours. This prevented me from being able to return the truck at the scheduled drop off time. Thankfully, I was not charged with another day for the truck at the drop off location after explaining what happened.Kyle R. | Overall Experience
Customer did not leave a comment.Laureen R. | Overall Experience
Staff was very helpful and professionalmarcus r. | Overall Experience
Customer did not leave a comment.Teresa G. | Overall Experience
Good afternoon, My overall experience with U-Haul was a good one. I was greeted by a pleasant young man the day I moved my stuff into the storage. My original request was for a larger unit, after paying for the larger unit walking to the back this unit was already reserved. We walked back to the front, he asked about refunding me the difference since I now needed to downsize. The manager on duty told him, "not to worry about it, I would receive a credit the next month." The day I signed up for the unit I explained I would only need the unit for two weeks, I was informed U-haul doesn't prorate so I would be paying for the whole month. Fine no problem I needed the unit. I walk in on Friday July 31, 2020 to inquire about my refund and inform the staff I was moving out. I was then again informed the funds would be refunded to my card on file. I don't question anything the same information was provide by two different employees. Fast forward to an email telling me I was going to be charged a late fee. I make my way to the U-haul store on E. Third street to inquire about the late and why my money wasn't refunded to my account. I found out the overpayment was applied to the next month, even though I moved out and informed the staff the morning of. When the manager on dust asked me how he could help, my request was simple make sure your team understands and is aware of the information they are passing along to customers. As a customer it's not my job to know your system or how it works, it's also not my jo to police units prior to paying for it. Add the system been properly updated I would have been informed prior to paying for the unavailable unit. Easy fix I would have been offered the small unit and charged for proper amount. Customer service is key for me, I had not problem paying for the unit, I do have a problem not getting what I paid for the bigger unit. Best regards, Kia A. Richardsonkia r. | Overall Experience
Customer did not leave a comment.Tanya M. | Overall Experience
Everything went very smoothly. Impressed with the facility.Larkin V. | First Impressions
Staff very RUDE and I purchased insurance staff noted my valuables in the amount of $0! So why am I paying for insurancecrystal h. | First Impressions
Customer did not leave a comment.Jason G. | First Impressions
Thank you for the opportunity to express our opinion and share our experience with our rental unit. We had a very bad experience and would like to offer the feedback. The day after my daughter and I rented the storage unit, we returned to drop off some more items. We walked into the storage unit, and to say the place was an incredible mess is a giant understatement. We have a video clip of what we came across upon entering the storage unit, as it appeared everything was grossly vandalized. The isles were so cluttered with miscellaneous items and broken glass that we could not get through to get at our unit. We were slightly frightened as we did not know if there were perpetrators of any sort still in the building, and no other customers or staff were around to assist if any danger presented itself. We then left the building to go to the office and report what we found, and a staff member came to check it out. He was very nice and offered to clear a path but it was obvious this was going to take quite a long while. We were not able to wait for this as we were heading out of town, so we needed to send our items with a friend as they did not fit in our vehicle (the reason we rented the storage unit in the first place). We now need to make arrangements to drive to Chicago (3 hours away) to pick these items up. We tried to call the GM of the Dayton location, AJ Ross, on 3 separate occasions but did not receive a call back. He did finally respond to an email and simply stated, it was an auction and things got out-of-hand. He did not offer anything in the form of compensation for this despite being asked. He just did not reply any further. Please feel free to call for any additional information or clarification. We would share the video of what we witnessed as well. We will also be taking this to a higher level as this is really quite unacceptable service.carissa b. | Overall Experience
Customer did not leave a comment.Phillip B. | First Impressions
Customer did not leave a comment.alexander c. | First Impressions
Customer did not leave a comment.James C. | Overall Experience
I had over ten thousand dollars worth of things stolen from my uhaul truck when I’m the possession of the third street uhaul in Dayton ohioElkanah H. | Overall Experience
Customer did not leave a comment.Mark S. | First Impressions
So the staff were super nice, but gave us pretty confusing directions to get to our storage unit. It was so hot out and we had to move our stuff more than once because we were confused about which door to go into. Overall, it was overly confusing. I think that someone should go with you to your unit instead of you trying to figure it out based off of confusing directions. Now that I know how to get in, I’m sure it won’t be a problem. Just took way way way longer than needed to find our unit in the first place.Lilly D. | First Impressions
Customer did not leave a comment.nathan s. | Overall Experience
Customer did not leave a comment.Adrian G. | First Impressions
Customer did not leave a comment.Denise S. | Overall Experience
Customer did not leave a comment.John G. | Overall Experience
Customer did not leave a comment.TAVARES J. | Overall Experience
Great customer service..Jennifer B. | Overall Experience
Customer did not leave a comment.Heather J. | First Impressions
Uhaul was recommended to me from a family friend. I had the insurance for my rental unit. All of my things were covered in mice urine, feces and bed bugs. Upon filing my claim was told that insurance does not cover bedbugs. I lost everything! This location has very rude workers.lamarq b. | Overall Experience
Everyone was so helpful from beginning to end. I very much enjoyed the overall experienceMackenzie R. | Overall Experience
Customer did not leave a comment.brianna c. | First Impressions
Please cease any contact with me. I have no knowledge of Eugene,s intentions. He has moved what he wanted out. Anything left he left because he didn’t want it.eugene j. | Overall Experience
Very helpful and great service!nathan s. | First Impressions
If needed, we will rent again.Sheryl W. | Overall Experience
Very good serviceJayakumar S. | First Impressions
I am very satisfiedchris e. | Overall Experience
Friendly staff.Kristina D. | First Impressions
Thanks to AJ and the entire crew for excellent service!JERRY L. | Overall Experience
Started well but got progressively worse. Final straw was dealing with Mark, the “president.” Horrible customer service dealing with issues. Treated me disrespectfully. UHaul is off my list for good.AARON R. | Overall Experience
Despite handling a large volume of customers, both u-haul personnel were friendly and helpful. After driving for four days, I really appreciated their courtesy.george a. | First Impressions
After dealing directly with the staff I was told they closed out both my rentals on 2 separate occasions and was inconveniently charged for both units. I called 3 times total in order to get it fixed.Chordae L. | Overall Experience
Ryan was so nice and super helpful. Made a rough day so much easier.Mackenzie R. | First Impressions
Was glad to have my storage unit within moments of wanting it. Appreciate the good service. Thanks!Alvin A. | First Impressions
Very friendlyrachel g. | First Impressions
Happy that it was close to UD. Nice facility!mary m. | Overall Experience
Setting up the storage unit account was easy with the expert help of the U-Haul folks. Cody was great to work with.Rick M. | First Impressions
Great customer servicecharlene h. | First Impressions
The employee there really caused me an inconvenience.melicia w. | Overall Experience
Customer service for us was very good and very helpfulchris e. | First Impressions
However i didnt appreciate being charged $50 for loosing my keys and them having to drill.out the lock $50 is wayyyy over priced so i will not be back cancelled after my 1st month and taking my moneylatoya s. | Overall Experience
Because you are such a sought after facility, it can be difficult to reach you at that location by telephone. Other than that, this is a wonderful place to do business!DEBORAH S. | Overall Experience
Completely disgusting and unprofessional. AJ needs to be fired!justin b. | Overall Experience
Thanks for the help when the tornado came around, really helped with moving around my stuff until we could move into our new place!Jordan S. | Overall Experience
Simply better than the rest.eric c. | Overall Experience
Very Helpful and also guiding us through the whole process Thank You so MuchVICTOR R. | First Impressions
Everything was great according to my sonAngela L. | First Impressions
Very helpful.Laureen R. | First Impressions
Personal could be there to help you out not some kind person off the streets all they cared about was making money not helping you out.Kimberly R. | Overall Experience
Everyone one was always nice and helpful when I talked with them.ANGELIC P. | Overall Experience
A great experience all around.Craig L. | Overall Experience
Everything was fine I just hope my checking account gets removed from my U-Haul account this time quickly and not get billed as last time for several months afterwards..gerald m. | Overall Experience
Awesome took care of my belongings.Kendra A. | Overall Experience
Excellent customer serviceMichael P. | First Impressions
It helped me at a time when I needed it was happy you could help outanne j. | Overall Experience
Would recommend to people who have storage needsLucinda L. | Overall Experience
Very friendly staff! I felt safe in the facility. When VA messed up our pay, was very nice about it until I could get everything paid. Great place!mary c. | Overall Experience
well everything was fine during our visit..the fella was very helpful and the prices were surprisingly lowdawn b. | First Impressions
Facility was clean when I moved in upon move out my things was ruined mice droppings all over my things. It’s a mess.Shantea b. | Overall Experience
Why on the world would you sand the floors of a facility without properly sealing off all units?Ian M. | Overall Experience
the stuff worked with me since i had no income at all but then when i was moving out they went raising my rent with fee and interests like crazy so i could not afford to finish my moveshalicia g. | Overall Experience
Will never use again!Sonya E. | Reservation
Prices of storage units are more expensive than certain other places..no discounts or specials like other storage places..donte j. | Overall Experience
Everyone was so helpful and really helped me during a really rough time. I truly appreciate the professionalism and compassion I was shown.mary c. | Reservation
Staff is helpful and nice. One of my best Uhaul experiences.BRITTNEY H. | Overall Experience
Not helpful when my lock, that they told me to buy from them broke. I was told it was my fault. This has happened to me the past three years when using this storage unit.nora s. | Overall Experience
A 24 hour access card was a valuable thing while moving in and out. I love me some u-haul. LolTheresa S. | Overall Experience
clean, easy access, well lit.eileen s. | Overall Experience
The manager did not communicate with me even after I went into the store and a left message & request to be called. The unit was filthy and my belongings had to be cleaned before I could move them outKelly Z. | Overall Experience
Great experience! Great staff! We wii definitely have our son store his college junk at your facility next summer and the next summer!Mark S. | Overall Experience
Main door was broken, always appeared open because of the damage. Hours of operation were restricted unless paying a premium. Even during business hours the garage doors were not unlocked- had to callmatt w. | Overall Experience
Poor customer service and was not pleased and will not rent or store againjade H. | Overall Experience
The facility was clean but I had mouse bm in and on some of my things. I had to throw out. It was people cleaning up and living in there storage. One lady was walking around smoking. staff is niceLeandrea A. | Overall Experience
Great experience.Toni W. | Overall Experience
Mold Everywhere and Rats infested throughout the whole storage facility... very gross place and unethical management taking advantage of less fortunate people.Nicholas S. | Overall Experience
Focused on meeting my needs!jesse s. | Overall Experience
Freight elevator malfunctioned twice while we were trying to unload. Cancelled contract immediately, but have been billed twice. Staff was helpful in trying to resolve the issue.Philip C. | Overall Experience
Everything was fine. Customer Service as well.deborah w. | Overall Experience
Everyone was very helpful. Just need more staff.Jessica S. | Overall Experience
I do NOT recommend this storage facility. The facility is not maintained well, constantly losing payment checks mailed to them and new staff every 6 months.ANDREA G. | Overall Experience
The timing of the offer to rent was perfect for me. I wounded my hand and required surgery a week after my arrival so having taken the offer provided me the time to move my items at a slower pace.Michelle C. | Overall Experience
We stored our belongings for over 8 years and everything was as good as when we placed them into storage.JOSEPH M. | Overall Experience
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