Customer Reviews for U-Haul Moving & Storage of Daytona Beach

Rating:

5.0

Had to switch to this location because original location “car guru” closed for a Sunday drop off. Anthony at 700 Int’l Speedway extremely competent and helpful!!

Rating:

3.0

Get the restroom fixed

Rating:

1.0

There was no parking left to drop off the truck. I had to have someone who was also dropping off equipment help me get the tow dolly out of a vey busy travel lane by disconnecting it a forcibly dragging it over the curb into the parking spot.

Rating:

5.0

I got a trailer from the main hub in isb in Daytona. They were fast, organized, and very accommodating.

Rating:

2.0

Crowded

Rating:

4.0

You can find a larger lot / center. It was tight and you couldn't move around the lot, it was slightly dangerous to say the leased (busy)

Rating:

4.0

Staff was great. Location has so much equipment that entering the facility and parking is difficult. Some rearrangement of equipment to allow customer parking would help tremendously.

Rating:

5.0

Très bon service jr le recommande

Rating:

3.0

From the moment I picked up this U-Haul until the moment I returned it, the entire experience was a disaster. I would give this location zero stars if that were an option. I was scheduled to pick up the truck at 11:30 PM after getting off work. I Ubered to the location specifically to pick up my U-Haul, and it was extremely difficult to even figure out which truck was mine. I literally had to walk around almost the entire property by myself, in the dark, trying to find the truck. After finally locating it, I discovered that there was no key available for the truck. And to make matters worse, the truck was completely blocked in and I couldn't get it out of either entrance. So after Ubering there from work late at night, walking around the property alone in the dark just trying to locate my truck, I finally found it only to discover that there was no key and I was completely blocked in. I contacted U-Haul customer service through text, and the representative offered me a different truck. I explained that I would rather just come back in the morning, and she told me that was fine and changed my rental agreement to 7:00 AM–7:00 AM. Because I couldn't get the truck that night, I had to Uber back home without the U-Haul and then Uber back to the location again the next morning to pick it up — all before I had to go to work. This caused me additional time, inconvenience, and transportation expenses that I should never have had to deal with. When I went inside and finally spoke with the employee at the counter, she simply said, “We were just talking about you and wondering where you were.” I explained that I had been there but was literally blocked in and could not get the U-Haul out even if I had the key. After finally getting the key from her, I got into the truck and immediately noticed that the fuel gauge said 22 miles to empty. I went back inside and asked the employee if that was normal and what I was supposed to do. She told me that if I could return it with a quarter tank, that would be great and that I would receive a gas credit. I ended up putting approximately $140 worth of gas into the truck and filling it up. I'm not quite sure why I filled it completely, but after everything that had already happened, I wanted to make sure there were no issues with the fuel. The problems continued throughout the day. While I was at work, my sister went to the truck to begin loading it for me so we could get things started. She could not even get the back door open because it was broken. She contacted the location where I picked up the U-Haul and was told to call roadside assistance. She called roadside assistance and was told someone would arrive within approximately 30 minutes. Instead, she waited about two hours before a man and a woman finally showed up. The man explained that he had a broken foot and was barely able to do anything to fix the problem. The only reason my sister was able to load anything into the truck before I got off work was because she had to hold the door open with a trash can. Can you imagine trying to load an entire U-Haul truck when the back door can only be opened as high as a trash can? It was an absolute nightmare and completely unacceptable. Then, when I was ready to drop the truck off, I contacted customer service again because I wanted to make absolutely sure I wasn't going to be charged anything extra. After everything I had dealt with, if anything, I felt that I should have been receiving a refund or some type of compensation for the amount of trouble, additional transportation costs, time, and inconvenience this rental caused. I spoke with a gentleman named Jay, and I want to specifically acknowledge him because he was fantastic. He listened to everything I explained, documented the situation in the notes, and advised me not to complete the return through the app because it could result in additional charges. Jay was the only part of this entire experience where I felt like someone was actually trying to help me. From the pickup, to being unable to find the truck, to walking around the property alone in the dark, to not having a key, to being completely blocked in, to having to Uber home and then Uber back the next morning, to the fuel issue, to a broken cargo door, waiting two hours for roadside assistance, having my sister hold the door open with a trash can just to load the truck, and then worrying about being incorrectly charged at return — it was one problem after another from beginning to end. This was an extremely stressful and frustrating experience, and I would absolutely not recommend this location to a friend. The equipment should have been properly inspected and maintained before being rented to another customer. I strongly encourage U-Haul to review what happened with this rental and address both the condition of the equipment and the customer service issues at this location.

Rating:

2.0

When I arrived the person that met me was obviously upset and stated I have no where to put the trailer and expressed frustration that they keep sending us trailers and we have no where to put them and ask me back the trailer up into a tight space and when I questioned it said oh let me guess you can't back a trailer up.

Rating:

5.0

The whole experience in TN made us never want to use U-Haul ever again

Rating:

1.0

The Manager is extremely rude and unprofessional. She completely mislead me when I asked questions about the process and refused to assist when I questioned why she changed the terms we had agreed upon when renting the vehicle. She also refused to provide me with her Manager name stating "I am the manager". Very poor customer service and unprofessional/unethical practices at this location. I need someone to reach out to me and do things right.

Rating:

4.0

Was a great unit but could not find the light for my storage unit.

Rating:

5.0

Truck does have a leak in the back. Furniture got wet.

Rating:

4.0

Minimum people working made for extended wait times and a large crowd waiting for one person to help them.

Rating:

4.0

No comment

Rating:

5.0

Excellent service

Rating:

5.0

Always go there they treat you with respect and curious. Thanks

Rating:

5.0

Nothing

Rating:

5.0

Staff was friendly, patient and professional.

Rating:

3.0

Friendly knowledgeable staff

Rating:

5.0

Very helpful

Rating:

4.0

Too busy not enough staff to cover, also need better designed dropoff parking after hours. Truck returns just leave them and block the little space available. Not complaining just honest feedback. David is great staff member, .

Rating:

1.0

We were told to leave the truck behind a blue canopy. Then charged 59 dollars. We have requested this additional charge to be refunded. As we left the vehicle with an additional half a tank of gas swept and clean, and we also had to spend over $100 on a dolly since one wasn’t available as we requested.

Rating:

5.0

The employees moving the vehicles around need to have more awareness of people that may be walking around the lot. I was nearly ran over by a large truck swiftly backing up. Yes, he was honking the horn but so were several others. It was hard to tell what was going on.

Rating:

3.0

You have too much inventory on the lot. I actually ran over a hitch that was sticking out 4 feet into the driveway at a corner turn. Luckily no damage. Entrance to property was totally blocked for 10 minutes with cars and returning truck totally hemmed in, with no where to move to.

Rating:

5.0

Staff was super polite and helpful, prompt service.

Rating:

5.0

More clear signage pointing to equipment return and pickup would be helpful. There are some very hard workers there that do a fantastic job. Much appreciated. Very friendly and efficient. Thank you!!

Rating:

2.0

The lack of signage for where to bring in the trucks and how to return is a hazard. I was charged for an incident with a trailer when I had insurance and there were tons of hazards in the way on the path to the return area. Not exactly happy about that extra charge. $600

Rating:

5.0

The guy came out in the pouriong rain to unhook my trailer. I have been to this location before and love it. They have more equipment than any other place I have visited.

Rating:

4.0

The air conditioning wasn't working. The truck's rear door was in poor condition. The unit was dirty.

Rating:

1.0

I was charged for miles I did not drive I appealed this charge sent pictures of miles and was still charged. The manager never called me back except when final bill was sent I have contacted my credit card company and having charged removed. Always used u haul over the years my experience with this manager never will I rent again

Rating:

5.0

Customer parking is scarce. Any way to shift the equipment to make room for some more parking spaces by the front door?

Rating:

5.0

Even the intake person on the phone was very knowledgeable and suggested things. every time I go to this Daytona International Speedway location the representatives are always nice courteous and presentable

Rating:

5.0

Brandon and Lori were very helpful!

Rating:

1.0

I've rented from this location numerous times but after this last experience never again. I was assisted by Lori who was the rudest person I've ever encountered. The level of disorganization and utter chaos at this location is astonishing.

Rating:

5.0

My move from NY to FL went on without a hitch. My property arrived when I was ready for it and stayed in their storage until drop off was determined. Great customer service and assistance from U-Haul. Thank you! 😊

Rating:

5.0

Explain how long the equipment is rented for. I rented the trailer and was under the assumption it was for 24hrs. I was only allotted 6hours and now have been charged DOUBLE!

Rating:

5.0

These guys and girls are always great

Rating:

3.0

I had to ask one of the workers to check the torque on the ball for my hitch and he just looked at it and said it was OK but I had to ask him a second time to just do please check the torque. I wanted to make sure it was OK..

Rating:

5.0

Quick and easy check in and very friendly staff.

Rating:

5.0

The best Uhaul operation I have seen in a long time.

Rating:

5.0

While returning vehicle via u-haul app during off business hours; u-haul app was crashing which wasted my 15 mins then I had to do it via u-haul website. Returning via app should not be mandatory as it may cause trouble to non-technical person.

Rating:

5.0

Check tires for wear; Lift door gets stuck going up or down.

Rating:

3.0

Tried calling this Daytona location and Could not get in touch with anyone push back the pick up time and apparently the reservation gets canceled when you do not pick up on time.

Rating:

1.0

I moved out for the following reasons; 1) Tough moving my supplies when there are U-Haul trucks ALWAYS parked in front of the door entrance ALL the time!!!! 2) the price per month is too much for my budget where I can go a couple miles east and get a storage locker for 4 months for what I paid at the U-Haul storage.

Rating:

5.0

Amazing people working there really nice

Rating:

5.0

The staff was very helpful and professional.

Rating:

4.0

Be sure to have enough staff on hand to manage all your customers.

Rating:

5.0

Easy drop off process.

Rating:

4.0

Saturday morning had a wait almost an hour to check out a vehicle that I had reserved. There was only one agent on and they were at one time a dozen people in line waiting this was it about 10 o’clock.

Rating:

5.0

Nothing is was good 👍🏼👍🏼

Rating:

5.0

Please help the web user to know 1) locations they select may not have the truck you want, 2) pads only get rented with the truck.

Rating:

4.0

Space is conveniently located. Unable to find the light in the unit.

Rating:

5.0

Good customer service returning my rental

Rating:

4.0

There wer3e no notes on my reservation like a free months' rent. However, the customer service representative honored this once I showed my text message indicating such. Luckily, I was able to find my text message otherwise that might have caused a problem. No one was available to assist at first, even though there were several UHaul employees standing around "chatting'. Once I did get help, the customer service reps were very helpful and welcoming.

Rating:

5.0

Awesome experience

Rating:

1.0

We had our u- boxes towed because the company did not pick up on sat which we were contacted about and told they would pick up Sunday. But Sunday came and no pick up and the police were going to be mauling the road where they were and Monday they had our boxes towed to local company. You did get that taken care of but than the big mix up in Florida they were supposed to to be delivered on Saturday which we had changed the date from original due to travel plans or so we thought that. But instead they delivered Friday and picked up Saturday so we never got our pods until Wednesday because they could not bring them back until they state 2 days later which they than told us they would waive re delivery fee well that didn’t help we still lost 5 days of our 10 days in Florida to unload and work on our house 1 was all tools and 1 was meds , clothes and household items needed fridge, grill , etc. so we lost a lot of time waiting. So we WERE going to use you for the big move again with at least 4-6 pods but we do not want to especially after the Daytona store did not seem to give a care that I was crying waiting for my stuff we were even suggested to hire our own private company to bring our stuff to us and pay that cost !! We felt very poorly treated and never want to use U-Haul again after this issue which cost os time and money since we had to purchase some items that were in our boxes. And this delayed our house being further along than it should be by now.. so you can do alot to improve for the next person. I felt very on edge so we were going to store our item in you facility for next time we come down but we emptied them and stored them elsewhere due to the unprofessionalism and the way we were treated by staff at the Daytona store.

Rating:

1.0

Didn’t like walking into a pot shop and when I got to U-Haul, the air conditioner didn’t work and she wasn’t very helpful of me trying to find another one. I found it on my own when I had men waiting to load the truck cost me a lot more money, but your agent did take 200 and something off the bill.

Rating:

5.0

The staff was professional ordering online was simple and same day readiness was a life saver U-Haul has been there for me for over 40 years being a mover my entire career U-Haul has been working for me for ever

Rating:

5.0

Excellent customer service

Rating:

4.0

Thankyou.

Rating:

2.0

Facility is overstocked with trucks. Storage facilities are blocked by 6-7 trucks. Had to maneuver around trucks to get to unit/facility.

Rating:

4.0

Storage was clean and staff was very friendly. Unfortunately there were trucks parked in front of storage doors blocking the exit making it hard to remove items being taken out. Had to go into office to see if the truck could get moved. Just inconvenient.

Rating:

5.0

Brandon was amazing! He helped assist me amazingly in a way that best benefited my needs. He kept a clean store and I really enjoyed how the staff were as well based off his professionalism.

Rating:

1.0

They were rude and very dismissive I moved here on my own paid for storage they charged me for two even though I didn’t use it was no reimbursed which is a scam I asked for assistance moving a few things since I was all by myself the lady said “no there busy rudely” and they were outside laughing I’ve used U-Haul for years and never gotten this kind of treatment the worst I’ve ever been to not that this review will change anything but good luck with this group

Rating:

5.0

I had no issues and the Staff was Remarkable very apt and knowledgeable

Rating:

5.0

Thank for you great service.

Rating:

5.0

Brandon the manager is always literally exceptional. From the first time we met until every meeting after he has always went above and beyond. He’s just a genuinely nice guy. Good hearted! My experience has exceeded my expectations!

Rating:

5.0

I love ❤️ my space and the location. And love how it’s so secured. When you have to have a card to enter . I was referred the very FRIST time with courtesy complementary from U-Haul during the hurricane Milton. They were so friendly and helpful. With my other storage closed due to the hurricane very early . And I rented a U-Haul van . And I had to keep your ba. Over nite . But your U-Haul company SAVE ME 😀. And I will NEVER . Forget that . And will very much do use you guys again. . If I have to . Without a doubt. Take care and keep up The great work !! 😊

Rating:

5.0

Very helpful staff and especially the general manager

Rating:

5.0

Personnel was friendly and knew exactly how to handle things great job

Rating:

5.0

As a longtime and frequent UHaul customer in multiple locations across the US, the Daytona Beach facility on Intl Speedway Blvd has one of the friendliest and most efficient staffs ever. I also must give Jennifer big props as she is very customer service oriented and knowledgable regarding all aspects of the rental process, and a real asset to the company.

Rating:

3.0

My storage unit needed to swept out. the floor wasn't clean from whoever used it last.

Rating:

5.0

The staff was great

Rating:

2.0

The way the storage units are set up, it is very difficult to move your items in and out of the facility.

Rating:

3.0

It was ok

Rating:

5.0

Excellent location. Brandon went above and beyond to help me and the guys. Would definitely rent from this location again.

Rating:

5.0

Very nice staff that helped us right away.

Rating:

4.0

Its all good

Rating:

3.0

The parking is a nightmare, about 5 spaces for customers. Facility is old/outdated, needs painted, cleaned, no lights in unit working, very bad musty smell, ceiling in unit damaged from rain, looks like it would fall in.

Rating:

4.0

Everyone that works there was very polite and helpful

Rating:

2.0

This is a joke. The light is out on the ceiling, floor dirty, dead bugs all over.I had to ask to have it swept out, they acted as if I had 4 heads ! NO PLACE TO PARK !! THEY NEED a complete do over,remodel,etc. A few employees were pleasant, the rest were jerks.

Rating:

1.0

Lied about 24 hr access, and cost us money for a hotel due to our condo not allowing us to have a trailer on the property, so we had to get a hotel to park the uhaul trailer cause we couldn’t unload into your storage unit.

Rating:

4.0

Easy process, affordable unit pricing with insurance for belongings available. Moving our stuff to storage was a simple process, although I wish Uhaul had more storage units at our Location Daytona Beach. It was a challenge to fit into the only unit left! Tetris masters, fit things in like puzzle pieces! Overall I can not complain.

Rating:

1.0

I was given the truck 24 miles to go for empty. I returned it with more gas than I picked it up with. I was still charged an additional $30 for fuel. Even though I had already spent $30 on fuel. I was never given any copies of the paperwork, I had to ask. I find this to be very wrong. They said they gave me a $30 fuel credit to begin with, which I see see, but it is not reflected in the original bill or anywhere. Never again with uhaul unless I feel getting ripped off again.

Rating:

4.0

They closed too early without telling me

Rating:

5.0

The storage unit itself could use a light in it, other than that, never there at night so not sure how well lit the faculty is lit.

Rating:

5.0

Thank you for your service.

Rating:

5.0

Keep up the good work

Rating:

2.0

The gas mileage on the rental truck was wrong, I told them before I left and they said just use the app, I’m busy. Today they charged my bank account for November payment which over draft my account. Obviously I should not have been charged since this very survey says I left. I’m beyond unhappy and would like corporate to contact me.

Rating:

5.0

Amazing access and Excellent Customer Service.... now I'm Customer for Life for the storage Unit ,wouldn't use any other storage.

Rating:

4.0

Check in was easy, but had to wait too long to drop equipment. Ladies inside and I think the day manager were excellent but drop off guys didn’t have sense of urgency to get you out.

Rating:

5.0

Helpful professional and pleasant

Rating:

5.0

Everyone helped me in a professional timely manner and made my move a lot less stress.And I would like to say thanks again staff for making my move stress free....

Rating:

5.0

We had our unit for many months, and never had any problems.

Rating:

5.0

Excellent customer service!!

Rating:

5.0

The staff & everyone at U-Haul at 700 Intl.Speedway Blvd in Daytona is amazing. Everyone is super helpful, super friendly, super courteous and I express my gratitude for everything

Rating:

1.0

My U-Box was given to us on the trailer backwards so we got it home, and had to take the whole thing back to have it switched around. Everything I own was in their storage, and is covered in rat poo.

Rating:

5.0

Excellent Delivery was earlier than promised which helped with our move

Rating:

5.0

The representative we dealt with was outstanding. His people skills and knowledge make U-haul Daytona successful. His name was Israel.

Rating:

4.0

When I called the facility to find out if I would be charged if I couldn't unload my Ubox on the specified date, the agent didn't know. I was able to change the unload date twice and was not charged.

Rating:

5.0

Excellent customer service

Rating:

5.0

Manager Stan Norton of the Daytona Beach store is very customer-focused. He and his team were friendly and helpful. A smooth finish to a long moving process.

Rating:

5.0

I didn't go to the u-haul facility, everything was handled by phone, I had a U-Box not a moving truck, we packed it and U-haul shipped it. Few miscommunications but was able to resolve issues quickly.

Rating:

5.0

Excellent place and the manager was extremely helpful.

Rating:

4.0

Thank you

Rating:

1.0

no problem solver employees. they could care less. even the corporate office couldn't get them to answer phone. loiteringpeople hang about at times. not clean.

Rating:

4.0

There were some issues with the key card and password when trying to access

Rating:

3.0

we did not access the facility. We had a UBox delivered to us from Daytona Beach location that we had shipped from Minnesota. The main concern we had was the lack of personal contact. Frustrating

Rating:

5.0

Staff very polite and helpful

Rating:

5.0

Great job by Alvin who provided me with quality customer service. He showed true concern for my problems and made sure that everything was resolved to my satisfaction. Great employee.

Rating:

5.0

I was very, very, pleased with the quality customer service that I received from Alvin at the Daytona Beach location at International Speedway. He resolve all my issues to my satisfaction.

Rating:

4.0

The only concern I had was with a ubox shipment. I had two uboxes shipped from ca to Fl. When the uboxes arrived in Fl only one could be verified as being on site. I had to wait six days before both

Rating:

5.0

Stan is the Man!

Rating:

1.0

Will never use uhaul again. Told one thing & was treated another.

Rating:

5.0

I did not visit the facility, but they went above and beyond helping me have my U-Haul container delivered. I was completely satisfied. Angie Martinez was a godsend.

Rating:

5.0

Loved the service