Customer Reviews for U-Haul Moving & Storage of Daytona Beach

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Daytona Beach

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Alan H. on

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Leonard A. on

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David C. on

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Nothing at all - my online reservation was transferred seamlessly to this location to accommodate my equipment request - upon arrival all went as expected - great experience!

Lynnette D. on

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Upon picking up the 6X12 Trailer, the worker "Checked" the tail lights by having me turn on my headlights and my flashers, gave me the "thumbs-up" and sent me on my way. After I had loaded the trailer and was about to leave my driveway, I once again turned my headlights on and flashers to check the lights on the trailer. The drivers side light did not work!!! Very unsafe for me!

Lulu C. on

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Paul H. on

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Appreciate this location’s help with moving up my pick up time.

Sen V. on

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All good!

Monica C. on

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Forgot dolly at first but was very nice when I went back. Good location.

William T. on

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Great service... Please try to clean equipment before it is rented . Just hit it with hose! 😀 Thx

azhane S. on

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Angela C. on

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There was a lady named Jennifer that was supposed to contact me back and then an hour and 20 minutes later I had to go up there for my answer when I called her prior..... she was not very professional as far as I'm concerned other than that I was happy with the place!

Geoffrey P. on

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Brandon D. on

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Great customer service. Fast and pleasant to deal with

Connie H. on

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I was very satisfied. The representatives were very courteous and helpful.

Mallorie M. on

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Brittany S. on

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Make drop off signs more obvious

Albert H. on

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The truck was not as clean as in the past. Windshield and outside of truck was dirty. Several dents were not marked. Gas Guage seemed to be malfunctioning ( would not move). The appliance dolly was broken. All and all not a good experience.

Burnadette W. on

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I really think you all did a great job I will be back

Alexis B. on

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Rick H. on

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Big place - fast service

janet M. on

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Brandon G. on

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The people gave me a furniture dolly instead of the utility dolly. I lived and moved to a second story place. My wife then had to help me move all the heavy stuff because the dolly I was given was useless and not what I ordered. Also now after I returned the equipment I am seeing another charged on my account. If that charge and the charge for the dolly I didnt recieve doesnt not get reversed I will never use uhail again

John D. on

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Very good experience, professional people. My only complaint is there is too much equipment making the area very crowded to get through with a trailer.

James D. on

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James M. on

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Ratchets for hold down straps were hard to use due to lack of proper maintenance.

Jon F. on

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Stephan F. on

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Seth G. on

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Jeffrey M. on

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No issues what so ever.

Brady S. on

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Yard was kind of tight and not a definitive place to wait to pick up or drop off a rental since only one person working each go around.

Latedra Y. on

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Completely explain to the customer the rates And how its works. Also i havent recieved my monies from my deposit either.

dana A. on

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All the staff I dealt with were wonderful. Thank you for a great experience.

Glenn B. on

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Curtis M. on

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Cindy S. on

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Tried to explain to the lady about the tail lights missing and she said it must be our new truck but our boat pulls fine and all the lights work. It's like no one cares that the lights don't work. Luckily we used it only in the day. Whoever rents it for night driving is in a world of hurt for accidents or being stopped by police. Shameful

Christine E. on

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Lynde M. on

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Kazuco R. on

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Service and value of the service was superb. It maybe my own limitations, I did not know wich way to drive the truck toward the back of the building to access the storage area. At night time was difficult to figure to go onto Speedway street to go to the back. Is there any other way around? More signage will be helpful.

Kim Q. on

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Sheryl W. on

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I had initially gone to the location on Mason Av. I had my reservations given my calling the day before with no answer. I had to call the 800 number to get questions answered and advised no one was answering. Of course the next day I arrive to find the location was closed. Prompting me to go to the location I leased from in the end.

Richard C. on

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Selection, check in and check out were easy, and I got the job done quickly thanks to Uhaul's equipment! Will definitely use again! RC

Etelka A. on

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Julitza L. on

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Wade B. on

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jahson L. on

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Not charge people for gas when the gauge clearly is at where it said it should in the rental agreement. I’ve rented many cars and U-Hauls and never had someone charge me for fuel when the Gauge was not as much as a hair difference if any from the agreed return amount. just a little bit petty of the woman who handled my return if you ask me. I could be wrong but like I said I never had this issue before in the over 20 times I have rented either passenger cars or U-Haul trucks. Otherwise service was as expected.

ken A. on

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Luis C. on

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Not very friendly

Travis M. on

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Richard R. on

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The person who checked us in was very kind and very competent. However the person who attached the trailer to our car left the cord which operated the trailer lights too short, so when we turned the car on the highway, it pulled the cord out, and we did not have trailer lights and had to stop.

Robert B. on

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Terry P. on

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The truck was in need of maintainence

Jerry J. on

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Morgan is always on point. Vary pleasant

Kevin K. on

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The receptionist scoffed at my comment of getting a discount for returning equipment early, quite rude in my opinion. We will seek services elsewhere.

david C. on

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Dustin A. on

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Just have some blocks of wood around sometimes when we hook up the trailers on uneven ground it's a height issue getting it off the truck. Overall great experience here everyone was nice

Jon G. on

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Sarah J. on

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Excellent service even during holiday hours

Rodney L. on

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Robert S. on

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Everything went well !! Thanks for your help!!

Sheila H. on

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Very nice folks!!

Cassandra R. on

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Have people that are more knowledgeable with the product and with customer service. I was there for more than 30 minutes because they didn't know how to do my transaction.

Derek W. on

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Placing a bug killer in the vehicle might help...

Randall M. on

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randi C. on

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william T. on

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Not a thing , fast , convenient and the return process was quick.

Scott G. on

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i was quoted a one day price plus mileage after 100 miles and charged per every mile couldnt dispute due to return after 5 pm. would like the agreed charges applied instead of the un agreed to charges

Michele H. on

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Nothing

Gabriel M. on

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The lady no good actitud

Jeffrey A. on

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Stay to the quoted price. The manager and staff at physical location were great. The telephone agent mixed up the rates. That was the problem. She was great and helpful except for the rates transposition.

TANGELA B. on

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Julie H. on

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N/A

Petrina O. on

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The staff was excellent! The owner was very understanding and helpful in my moving process! This business was very professional. I would definitely use again and refer to friends.

Michael S. on

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The truck needs an alignment. I noticed as soon as I pulled out of the parking lot it pulls to the right. Did fine on my trip, but if you wanna save some tires I would get it aligned.

Joan M. on

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This was the best U-Haul location I ever have been to! They had very friendly staff, had a store with everything you would need for moving, did trailer hitch installations right there on the premises and were conveniently located.

Giovanna T. on

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MARTY B. on

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Have more people available to work the front desk

george W. on

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Jeremy M. on

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We were refused drop off of the trailer at the Kaiser classic location where we were originally contracted to deliver the trailer. We were told, “we don’t have no room” “you have to take it to a different location”! There was absolutely no concern or apologies offered. At the expense of my time, my fuel and at MY LIABILITY, I had to drive the trailer to another location because your location would not be inconvenienced to come outside and help me. Unacceptable.

Beth G. on

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The vehicle was not maintained. The engine raced when you accelerated. The windshield wipers did not clean off the windshield when it started to rain. The check tire light was on the whole time I had the vehicle for the right rear tire, but the front right tire went flat.

James H. on

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The girl that took care of me is awsome

Donald E. on

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Lynn W. on

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The vehicle had an sensor issue quickly after using it, it was only filled to 3/16 of a tank which is nearly impossible to bring it back at such standards adding great stress to my move and the lost of $$ on gas because the low number is so impossible to meet. It was absolutely absurd.

Jeanne S. on

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The interior wasn’t that clean. Candy on the floor and the cup holder area was dirty. Other than that, the truck was fine. Drove great. I would definitely rent again from them if I needed to.

Anna E C. on

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No suggestions for improvement. Great location

Dawn C. on

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Ted B. on

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Staff are friendly and knowledgeable.

Joseph S. on

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Jimmy D. on

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Very freindly

Rafael S. on

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helen H. on

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Hanns Dieter J. on

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It was quick and easy to return the trailer. Friendly and helpful staff.

Lawrence C. on

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Nicholas M. on

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Everything was efficient and easy for rental

William D. on

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clean vehicle

Paul B. on

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No one present; had to wait for someone to show up

Betsaida F. on

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Customer did not leave a comment.

Jeremy F. on

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Customer service seemed as if they didn’t care

Richard T. on

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I have used this location a number of times. Always good friendly, quick service.

Jerry S. on

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Customer did not leave a comment.

mike K. on

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krysten l. on

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My U-Box was given to us on the trailer backwards so we got it home, and had to take the whole thing back to have it switched around. Everything I own was in their storage, and is covered in rat poo.

joe f. on

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Excellent Delivery was earlier than promised which helped with our move

gary a. on

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The representative we dealt with was outstanding. His people skills and knowledge make U-haul Daytona successful. His name was Israel.

Mary D. on

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When I called the facility to find out if I would be charged if I couldn't unload my Ubox on the specified date, the agent didn't know. I was able to change the unload date twice and was not charged.

Robert S. on

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Excellent customer service

Jane B. on

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Manager Stan Norton of the Daytona Beach store is very customer-focused. He and his team were friendly and helpful. A smooth finish to a long moving process.

tenielle w. on

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I didn't go to the u-haul facility, everything was handled by phone, I had a U-Box not a moving truck, we packed it and U-haul shipped it. Few miscommunications but was able to resolve issues quickly.

Doug Z. on

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Excellent place and the manager was extremely helpful.

Yolonda B. on

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Thank you

Pamela B. on

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no problem solver employees. they could care less. even the corporate office couldn't get them to answer phone. loiteringpeople hang about at times. not clean.

keith s. on

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There were some issues with the key card and password when trying to access

Barbara B. on

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we did not access the facility. We had a UBox delivered to us from Daytona Beach location that we had shipped from Minnesota. The main concern we had was the lack of personal contact. Frustrating

Jeanette D. on

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Staff very polite and helpful

Mary T. on

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Great job by Alvin who provided me with quality customer service. He showed true concern for my problems and made sure that everything was resolved to my satisfaction. Great employee.

Mary T. on

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I was very, very, pleased with the quality customer service that I received from Alvin at the Daytona Beach location at International Speedway. He resolve all my issues to my satisfaction.

Stephen S. on

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The only concern I had was with a ubox shipment. I had two uboxes shipped from ca to Fl. When the uboxes arrived in Fl only one could be verified as being on site. I had to wait six days before both

Donald M. on

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Stan is the Man!

Mary J. on

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Will never use uhaul again. Told one thing & was treated another.

Janice K. on

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I did not visit the facility, but they went above and beyond helping me have my U-Haul container delivered. I was completely satisfied. Angie Martinez was a godsend.

KIMBERLY W. on

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Loved the service

Thomas G. on

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Cannot rate the above. Had a UHaul Bix delivered. I know the location from having lived in the area since 1984. Have never been at the property. Only driven by numerous times.