Customer Reviews for U-Haul Moving & Storage of Daytona Beach

Rating:

5.0

Quick an easy

Rating:

5.0

I've rented trucks from U-Haul many times and have never been disappointed.

Rating:

5.0

Check out was very efficient. Lori did a great job checking us

Rating:

4.0

Wait time was a little longer than expected due to limited staff.

Rating:

1.0

The truck that I reserved was given to another customer even after I called ahead to inform them that I was in heavy traffic and would be later than anticipated. There were at least 6 other 10 foot trucks in sight. Since I had no other option, I took a larger truck and was given the keys and told the truck was in the lot. No one assisted me in locating the truck and going through the checking process. This was a very unpleasant and unprofessional experience. I have requested a call back and to date no call.

Rating:

4.0

BEST LOCATION, BAD DAY. SHORT STAFFED. Took 40 min to get a utility trailer. 5 more to get it connected.

Rating:

4.0

The main number I called had someone that booked me at a different location than the one I went to, so initially I was told that I would have to go to Orlando to get the trailer I had reserved. Luckily the CSR was able to find one in stock and everything worked out. Be careful when you reserve that you are talking about the same pickup location with the reps...

Rating:

4.0

Stop scamming people with inaccurate level in gaz tank. Start having customer filling the gaz tank so when you take the truck it is full and you return full also. That schem ah it is 5/8 full is inaccurate an give you a bad taste Alain

Rating:

5.0

Great U-Haul store-always friendly and helpful-very efficient

Rating:

2.0

I spent 30 minutes searching for the truck, it wasn’t in the place the agent told me it was. I went inside the store telling the agent it wasn’t there and she told me the same inaccurate place as before. The temperature was windy and chilly near 50 degrees. I returned inside the store to seek help and was told again it was in an inaccurate parking space, I asked if there was a lot person who could assist me and was told no. Finally another agent helped me find the truck

Rating:

5.0

Personnel took the equipment and checked it in without issue. They were friendly.

Rating:

3.0

Check equipment more thoroughly before renting to the next customer. The trailer I rented had several LEDs out on the right tail/brake lamp and the wiring harness pigtail was damaged (partially cut, with exposed wire) and had to be repaired during use.

Rating:

4.0

This was my first time using this location. The only issue I had was the truck only had a quarter of a tank of gas and that is not acceptable. The truck should have a full tank at pick up. Also the truck door was not closed all the way when I got it from the lot and the battery had a slow start.

Rating:

5.0

This service is great! So impressed from start to finish! Great job!

Rating:

3.0

I like U-Hail as a company, but as a loyal, long time customer, I am offended by some of your new policies.

Rating:

5.0

This is the kind of place I would use again.

Rating:

1.0

vehicle had damage and was dirty, you could not even see out of the mirrors. hard to find any agents to assit with checkout to show proof of damage since app was not working properly. Took almost 30 minutes to get help and he did not really care about it. All together was there almost an hour after receving papers.

Rating:

2.0

Too long to check out. Ended up pushing key through key slot. Gad to be at an import meeting and almost lost out. Stood in line for 40 mins. ad to leave.

Rating:

5.0

Brandon very professional, friendly and knowledgeable. Good experience from this location.

Rating:

5.0

Thanks

Rating:

5.0

well worth the money. great staff, very friendly and helpful.

Rating:

3.0

The truck was roach infested. My wife’s purse has roaches crawling out of her purse, after riding in the truck for 20 mins to move a small few items of furniture. Very disheartening. I am concerned now we have brought roaches in to my premises from U-Haul unsanitary rental.

Rating:

5.0

Everything was great

Rating:

1.0

Truck was on E when I got and all I got was a 17.50 credit for gas. Just about ran out of gas when i picked up the truck tell I could put gas in it

Rating:

3.0

A real nightmare! They installed a hitch & wiring (took 2 days to accomplish) and then two days later I went to pickup my Uhaul rental trailer but the trailer lights would not work properly. They claimed it must be my car's trailer wiring or fuses (remember, they just installed that wiring..). They told me I would have to come back two more days later to have someone check it out. I cancelled the trailer pickup, went home and upon reviewing the Uhaul wiring job, found that the installation was incorrect (they wired as if my vehicle had a 3-wire type system when in fact the car is a 2-wire type system according to the wiring install instructions I found on the Uhaul website itself - I took pictures of the mis-wire). I corrected their wiring mistake, tested everything to be OK and then returned to this pickup location, rented my trailer and made my trip without any problems... The second attempt at trailer pickup went without any problems and they were surprised that their trailer lights worked correctly this time. Overall, this location was very disappointing because the hitch installation failure resulted in their taking no ownership for their mistake at all, and nobody seemed to care much that my move would be delayed a few more days...

Rating:

2.0

Mechanically, the vehicle wasn’t working properly. When I checked out, he didn’t check me out with the mileage till I was gone, which added an extra day to my bill and a cleaning fee that wasn’t necessary.

Rating:

1.0

The staff was not very helpful at drop off and then I was charged additional $ for fuel even though I returned it at the same fuel level as when I picked it up. Very disappointed in the communication and professionalism of the Daytona beach location.

Rating:

5.0

Very nice and helpful.

Rating:

5.0

I love the app check in and out The experience was flawless

Rating:

5.0

Employees were helpful, advised I could have a refund for unused items [queen mattress bag], explained procedure, was all fine

Rating:

5.0

The staff went out of their way to help me with reloading to a different truck. Wonderful people

Rating:

4.0

An orientation regarding operation of the van would have been helpful . I couldnt figure out how to turn the headlights on at night! Kind of unsafe !

Rating:

5.0

The rear passenger tire had a huge gas in it.

Rating:

5.0

Great service, but the layout of the place makes it hard to get in and out. They were very busy and traffic was backed up around the entrance. I had to pull into the back. Thanks to the service technician for helping me out.

Rating:

4.0

When there was likely to be a delay in pick up from my storage unit for several days with a truck that broke down, I texted and U-Haul got a truck out for the next day. I appreciate the prompt attention. I had my belongings stored for much longer than anticipated and everything was in good condition.

Rating:

2.0

I rented a trailer... and when got home I opened the door on the back side... Lowered the ramp... I found the loading ramp covered with grease.... The inside was a mess it was apparently not cleaned.... Very poor condition....

Rating:

1.0

Tryck kept shutting off at stoplights.

Rating:

5.0

Outstanding service.

Rating:

3.0

Both entrances were blocked where I want to return a trailer. That's sit out on the road, blocking traffic until room became available

Rating:

4.0

Horrible experience. U-haul sent my U-boxes to the incorrect location.

Rating:

5.0

Lot was full and busy,gentleman that helped me unhooked us fast and allowed us to move our vehicle as to not get blocked in by other vehicles. Great experience on both end of the rental!! Highly recommended

Rating:

5.0

Multiple customer service personnel Very helpful with the process

Rating:

4.0

Pretty straight forward . Had some trouble finding truck in the yard but was very happy. Truck still smelled new!

Rating:

1.0

Employee attitude, was bad. Maybe be a little nicer?

Rating:

5.0

Very professional and helpful staff.

Rating:

3.0

No organization. They don't walk you to the assigned truck. Makes us loose alot of time by handing us the key and sending us the customers on a wild goose chase to look for the numbers on top of the truck. For most part slow tedious process.

Rating:

5.0

need visible entrance and exits signs

Rating:

1.0

Long lines. Poor communication skills. No working bathroom. Insufficient parking. Reserved equipment unavailable.

Rating:

5.0

They didn't have the vehicle I wanted but put me in one the did the job thank you

Rating:

3.0

Counter staff was very rushed working with customers. Not very friendly

Rating:

4.0

Keep up the good work

Rating:

5.0

No lmprovement needed. Staff was very friendly, professional and proficient.

Rating:

3.0

My storage unit needed to swept out. the floor wasn't clean from whoever used it last.

Rating:

5.0

The staff was great

Rating:

2.0

The way the storage units are set up, it is very difficult to move your items in and out of the facility.

Rating:

3.0

It was ok

Rating:

5.0

Excellent location. Brandon went above and beyond to help me and the guys. Would definitely rent from this location again.

Rating:

5.0

Very nice staff that helped us right away.

Rating:

4.0

Its all good

Rating:

3.0

The parking is a nightmare, about 5 spaces for customers. Facility is old/outdated, needs painted, cleaned, no lights in unit working, very bad musty smell, ceiling in unit damaged from rain, looks like it would fall in.

Rating:

4.0

Everyone that works there was very polite and helpful

Rating:

2.0

This is a joke. The light is out on the ceiling, floor dirty, dead bugs all over.I had to ask to have it swept out, they acted as if I had 4 heads ! NO PLACE TO PARK !! THEY NEED a complete do over,remodel,etc. A few employees were pleasant, the rest were jerks.

Rating:

1.0

Lied about 24 hr access, and cost us money for a hotel due to our condo not allowing us to have a trailer on the property, so we had to get a hotel to park the uhaul trailer cause we couldn’t unload into your storage unit.

Rating:

4.0

Easy process, affordable unit pricing with insurance for belongings available. Moving our stuff to storage was a simple process, although I wish Uhaul had more storage units at our Location Daytona Beach. It was a challenge to fit into the only unit left! Tetris masters, fit things in like puzzle pieces! Overall I can not complain.

Rating:

1.0

I was given the truck 24 miles to go for empty. I returned it with more gas than I picked it up with. I was still charged an additional $30 for fuel. Even though I had already spent $30 on fuel. I was never given any copies of the paperwork, I had to ask. I find this to be very wrong. They said they gave me a $30 fuel credit to begin with, which I see see, but it is not reflected in the original bill or anywhere. Never again with uhaul unless I feel getting ripped off again.

Rating:

4.0

They closed too early without telling me

Rating:

5.0

The storage unit itself could use a light in it, other than that, never there at night so not sure how well lit the faculty is lit.

Rating:

5.0

Thank you for your service.

Rating:

5.0

Keep up the good work

Rating:

2.0

The gas mileage on the rental truck was wrong, I told them before I left and they said just use the app, I’m busy. Today they charged my bank account for November payment which over draft my account. Obviously I should not have been charged since this very survey says I left. I’m beyond unhappy and would like corporate to contact me.

Rating:

5.0

Amazing access and Excellent Customer Service.... now I'm Customer for Life for the storage Unit ,wouldn't use any other storage.

Rating:

4.0

Check in was easy, but had to wait too long to drop equipment. Ladies inside and I think the day manager were excellent but drop off guys didn’t have sense of urgency to get you out.

Rating:

5.0

Helpful professional and pleasant

Rating:

5.0

Everyone helped me in a professional timely manner and made my move a lot less stress.And I would like to say thanks again staff for making my move stress free....

Rating:

5.0

We had our unit for many months, and never had any problems.

Rating:

5.0

Excellent customer service!!

Rating:

5.0

The staff & everyone at U-Haul at 700 Intl.Speedway Blvd in Daytona is amazing. Everyone is super helpful, super friendly, super courteous and I express my gratitude for everything

Rating:

1.0

My U-Box was given to us on the trailer backwards so we got it home, and had to take the whole thing back to have it switched around. Everything I own was in their storage, and is covered in rat poo.

Rating:

5.0

Excellent Delivery was earlier than promised which helped with our move

Rating:

5.0

The representative we dealt with was outstanding. His people skills and knowledge make U-haul Daytona successful. His name was Israel.

Rating:

4.0

When I called the facility to find out if I would be charged if I couldn't unload my Ubox on the specified date, the agent didn't know. I was able to change the unload date twice and was not charged.

Rating:

5.0

Excellent customer service

Rating:

5.0

Manager Stan Norton of the Daytona Beach store is very customer-focused. He and his team were friendly and helpful. A smooth finish to a long moving process.

Rating:

5.0

I didn't go to the u-haul facility, everything was handled by phone, I had a U-Box not a moving truck, we packed it and U-haul shipped it. Few miscommunications but was able to resolve issues quickly.

Rating:

5.0

Excellent place and the manager was extremely helpful.

Rating:

4.0

Thank you

Rating:

1.0

no problem solver employees. they could care less. even the corporate office couldn't get them to answer phone. loiteringpeople hang about at times. not clean.

Rating:

4.0

There were some issues with the key card and password when trying to access

Rating:

3.0

we did not access the facility. We had a UBox delivered to us from Daytona Beach location that we had shipped from Minnesota. The main concern we had was the lack of personal contact. Frustrating

Rating:

5.0

Staff very polite and helpful

Rating:

5.0

Great job by Alvin who provided me with quality customer service. He showed true concern for my problems and made sure that everything was resolved to my satisfaction. Great employee.

Rating:

5.0

I was very, very, pleased with the quality customer service that I received from Alvin at the Daytona Beach location at International Speedway. He resolve all my issues to my satisfaction.

Rating:

4.0

The only concern I had was with a ubox shipment. I had two uboxes shipped from ca to Fl. When the uboxes arrived in Fl only one could be verified as being on site. I had to wait six days before both

Rating:

5.0

Stan is the Man!

Rating:

1.0

Will never use uhaul again. Told one thing & was treated another.

Rating:

5.0

I did not visit the facility, but they went above and beyond helping me have my U-Haul container delivered. I was completely satisfied. Angie Martinez was a godsend.

Rating:

5.0

Loved the service