Seemed a little slow and understaffed. Young gentleman did step up and start the process while helping another customer at the same time.Eric S.
Customer Reviews for U-Haul Moving & Storage of Daytona Beach
Daytona Beach, FL 32114
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nasty wet packing blankets and roaches in the trailer. A first for all the times I've rented a trailer. The rental counter people were efficient.Dominic B.
The service was professional and the equipment was clean.Nora S.
This location tried to scam me on the gas guage a d charge me a $20 ree. I am glad I took a picture of the needle location. They claimed it was supposed to be 3/8 when it was actually 5/16. I drove a total of 12 miles and put in 2 gallons to make the needle 5/16.Donald P.
The young lady's who handled my reservation was very kind and courteous. I was late and needed a different vehicle from which I originally requested. She was able to accommodate my wife and I in both regards.Kristofer-Dennis B.
Great Staff... very friendlyJose R.
My truck was full of dead roachesMarge C.
The equipment performed as expected (Car Hauler). The only problem was improper tire wear on the driver-side tires of the trailer which caused some unenjoyable vibration but there was plenty of treads so safety wasn't an issue. Otherwise, I think this is the best U-Haul anywhere in the Daytona area, with convenient hours, ample supplies, and equipment, the staff from the check-in girls to the yard guys were experts as far as knowledge of rental options and their equipment. I highly recommend this location, and would definitely use them again if the need arisesPeter D.
waiting time for returns of equipment can be reduced.Brenda R.
Customer did not leave a comment.Tibor B.
Did not acknowledge us was talking to each other when I say each other the employees I said have a nice day goodbye thank you got nothing. I've use U-Haul a half a dozen times in my life and this was the worst location everBrianna B.
The staff just seemed happy. That's something you don't see these days.SCOT H.
Customer did not leave a comment.Bernard C.
Check in was easy, but had to wait too long to drop equipment. Ladies inside and I think the day manager were excellent but drop off guys didn’t have sense of urgency to get you out.Alan H. | First Impressions
My original drop off location would not accept the cargo trailer said they had too many on site. The second place she sent me up the road was fenced in closed. I went back to original location and requested largest uhaul dealer and was directed to Daytona Beach. They were great. It took 1.5 hrs.to return instead of 20 min.Thomas C.
After-hours Returns were a mess. We were the 3rd Return and the previous 2 occupied any available space. Fortunately, we had a pickup and ended up parking it at the front, after we dodged the skateboarders.Wesley W.
Customer did not leave a comment.Jarvis W.
Customer did not leave a comment.HELENA C.
Customer did not leave a comment.Juergen E.
Customer did not leave a comment.Oscar S.
Customer did not leave a comment.Dominic L.
Customer did not leave a comment.Lynnette B.
Customer did not leave a comment.Norma M.
I was charged incorrectly for gas. Uhaul provided a refund to me.Stephan H.
Employees were extremely professional and helpful.Richard H.
Great job... easy to obtain trailer. easy to return.ROBERT S.
The truck was beat to hell and I used 15 gallons ($50.00!!!!) of gas to drive 68 miles!!! That's less than 5 mpgâ€¦I could almost hear the Eskimos screaming (over the rattling and banging of the truck) about their igloos melting due to UHauls contribution to global warming.George S.
Customer did not leave a comment.Mary M.
Customer did not leave a comment.Bradley S.
Customer did not leave a comment.Dwight D.
This U-Haul location was Great!! Everyone was friendly and totally knew how to do their job!! Wonderful Experience!!Christopher S.
Customer did not leave a comment.Laura T.
Drew wa0s very helpful, intelligent and patient. Extremely long wait times. Employee appearance disturbing, and look like they are homeless people.DIANA W.
Lower the pricedennis U.
I can't think of anythingWillie W.
Very crowded place. Drove in had to backup 200 ft, not safe. Then was directed to another area. Crowded there too with a semi unloading something.Larry N.
Lot was packed with trucks and trailers bumper to bumper. Only saw outside one worker, he was helping another customer but checked us in immediately after. No issues at all on return, efficient and was helped in a reasonable time.LE VERE S.
Customer did not leave a comment.Richard H.
Customer did not leave a comment.Cindy S.
I paid for 1 furniture dolly and 1 regular dolly which were NOT added to the truck we rented. I was then charged for not returning them. My husband picked up the truck but the "confirmation" text was sent to my phone on pickup. I was not present and therefore unable to confirm the equipment I rented was in there.Franklin C.
Lot was very congested making it unsafe to pick up and return the trailer. The trailer was full of trash.vivian T.
Customer did not leave a comment.Charles B.
Customer did not leave a comment.Richard H.
Customer did not leave a comment.JOHN T.
Making the reservation I thought it was easy. I was unable to get into my account I talk to a representative for an hour and a half on the phone it was still unable to get into my account. They had me pick up the U-Haul at a different location and I had to call and they told me the correct location meanwhile I had workers I paid for already at my house for 45 minutes. Scheduling a U-Haul online does not work and they screwed up my reservation twice.Elizabeth D.
Customer did not leave a comment.DONNELL B.
Smoothest service ever. Very nice people to work with. They gave me the best deal possible. I will use them again and again.Shanaud H.
Nothing needs improvementJENNIFER C.
Customer did not leave a comment.Jeanne S.
Great placeMaurice H.
The agent that checked me in was friendly, but the guy who installed my hitch had no people skills. The parking lot was messed with litter and very confusing on where to go.Nancy G.
Location could not provide me with a copy of my receipt that showed my charges, only a receipt with $0.00 and no sign of the total charges.CHARLES H.
Customer did not leave a comment.Sergio G.
Customer did not leave a comment.Richard H.
Customer did not leave a comment.Deonna W.
Everyone was so helpful and knowledgeable.Susan I.
Customer did not leave a comment.Tyrone M.
Customer did not leave a comment.TYRONE M.
Customer did not leave a comment.TYRONE M.
Slightly disappointed that I reserved the equipment on line and put all my information in at that time. Then I had to give the same information when I picked up the equipment.Michael S.
Customer did not leave a comment.Jesus I.
Customer did not leave a comment.Yaitza M.
Customer did not leave a comment.JASON L.
seamless, great staffSam D.
Pay attention to the customer. Rude employees. We will look for a different facility.Timothy S.
Find a way to move the line along more quickly. Maybe space reservations out by 1t5 minute increments?Constance B.
Customer did not leave a comment.Allison C.
Everything was smooth and worked out wellRocky D.
Customer did not leave a comment.KALEB C.
Customer did not leave a comment.Joseph M.
My first reservation with a closer location was ruined because uhaul trusted some poorly run storage place called All Around LLC of Flagler County to do business with and when I got there early for my reservation, no one was even in the building, it was closed early. So that sucked and put me behind. The next place was far better run, clean, and professional. I thought it was funny that there was SO MUCH business, that when I went to drop off the equipment, there was a long line of other drop offs that put me almost in the road. No complaint, just funny.James O.
Customer did not leave a comment.Ashley B.
Customer did not leave a comment.Cherie Z.
Very good experience!Joseph M.
They didn't have my truck at the time of pick up but I had to run an errand so it was fine. When I came back, my truck and dolly was ready and all I had to do was pay for it.Kymanni B.
Customer did not leave a comment.KURT Z.
Nothing because I couldn't have asked for better. When we entered there was a couple of people before me, no big deal, but the young lady at the counter was patient, kind, and light-hearted with every guest, including myself, and made the whole transaction an easy process. The other people who get the vehicles, though I never seen them, by the time I was checked out and ready to walk out the door - there was our vehicle all ready to go for us. Great job and please keep up the excellent work.Brandon P.
Charged for shit that was next explained to me in the beginningLloyd W.
the truck leaked, and the strap on the car carrier trailer...one strap would not lock. We had to stop every few hundred miles and put strap back on.Debra R.
Customer did not leave a comment.Edward C.
Very helpful which my tire issues and check out processHarry J.
Customer did not leave a comment.Mitchell C.
Customer did not leave a comment.DOUGLAS S.
I was over charged for fuel and cleaning I turned vehicle in before closing took a picture of fuel and miles checkin personal was busy talking with police and couldn't check me in I have pictures of roaches in passenger side of truck I will be calling customer serviceJames B.
Customer did not leave a comment.Gary C.
Customer did not leave a comment.Randy C.
Customer did not leave a comment.Christine M.
Customer did not leave a comment.Dorothy H.
Very nice experience, if and when the occasion arises I will definitely consider Uhaul company. The staff at the staff at the Daytona Beach ISB location were excellent. Their is one other Uhaul location that I must commend for their efforts in finding me the proper rental vehicle. It was the lady at the Palm Coast route 100 location. I personally feel she went over and above to find me my rental vehicle. Thanks again, D. J. BrooksDennis B.
Customer did not leave a comment.agnes W.
Every thing was greatMary H.
Customer did not leave a comment.Lewis H.
OMG where to begin? I couldn't drop off night before because there was no place to drop off unless the street parking because they parked a 26 foot truck across the opening. The mobile app wasn't working for me. I arrived at 8:30 am and no one there. I pulled up and waited. STaff arrived and said I needed to move truck - then I had to park on street and then 10 people came into pick up vehicles while I was moving truck and I waited again. I waited and then they said I was late at 9:20 which I said I was here before them. Then I had to move truck again. This place is unorganized and no place to pull vehicles in. They blocked the lot - It didn't make any sense. Horrible location.TODD H.
Hire/Schedule more staff for weekends. Waited half hour to check in and was still told to have back by stated rental time when booked; not when actually given truck. Example books for 1230 PM was checked in at 1255 PM and told to have back by 0230 PM for 2 hr rental. Truck had empty water bottles and brown bag behind passenger seat. Check was easy when done and overall truck was cleanScott D.
Customer did not leave a comment.Anthony R.
The equipment was excellent and like new. My reservation was moved to different location the evening before my pickup, which created additional mileage. The employees who checked me in when I arrived were excellent; friendly, professional and efficient. Unfortunately the same was not true when I returned the equipment, different personnel and not nearly as efficient.Robert M.
Customer did not leave a comment.Michael O.
Having the vehicle positioned where you can easily leave the lot would be nice.Ryan C.
Customer did not leave a comment.Elza Perry B.
Customer did not leave a comment.Richard C. | Overall Experience
Customer did not leave a comment.Craig h. | First Impressions
Customer did not leave a comment.MATTHEW G. | Overall Experience
Helpful professional and pleasantDamion S. | First Impressions
Customer did not leave a comment.MATTHEW G. | First Impressions
Customer did not leave a comment.Peggy H. | Overall Experience
Everyone helped me in a professional timely manner and made my move a lot less stress.And I would like to say thanks again staff for making my move stress free....Felicia W. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!