Customer Reviews for U-Haul Moving & Storage of De Soto

3,507 reviews

1245 S I-35   De Soto, TX 75115
(I-35 S Of Parkerville)

(972) 230-1337

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(972) 230-1337

1245 S I-35
De Soto, TX 75115
(I-35 S Of Parkerville)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

TELISSA C. 
Rating:
5.0

Customer did not leave a comment.

FRANK S. 
Rating:
5.0

Everything is good

Jarvis N. 
Rating:
4.0

Customer did not leave a comment.

Corey S. 
Rating:
2.0

Customer did not leave a comment.

SEVERIANO J. 
Rating:
4.0

Update website for drop offs in Stephenville, Texas. The storage place does not take trucks. Had to drive an extra 10-15 miles to Morgan Mills to drop off.

STEVEN W. 
Rating:
2.0

Talk to your cashier, she is rude and give you a hard time. When I said who we were, her response you are 15 mins late the truck might not be here. We just got the info from U haul where to get the truck from. Just bad customer service

Terri C. 
Rating:
5.0

Staff was very knowledgeable, helpful and friendly.

Michele W. 
Rating:
5.0

Vehicle was old with excessive mileage..needs to be retired ..

Rodney S. 
Rating:
5.0

Wow, that was easy! Knowledgeable, quick, and efficient. Yeah, this is where I will go if I ever need services in the area!

LANCE EVERETT C. 
Rating:
5.0

Everything was great and thank you.

Anthony D. 
Rating:
5.0

Customer did not leave a comment.

SHARON D. 
Rating:
3.0

Customer did not leave a comment.

Ricky G. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO R. 
Rating:
5.0

Customer did not leave a comment.

lori m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CLAY N. 
Rating:
5.0

Everything was great and well organized check in and check out process. Thank you.

BOBBY N. 
Rating:
5.0

The checkout process and customer service from Mr. Rich was excellent. I would definitely visit this location again.

Nicholas E. 
Rating:
5.0

Customer did not leave a comment.

steven D. 
Rating:
1.0

The Women at the front desk is very rude she needs to Learn how to speak to customers. My experience was very poor if i could give no starts i would this is exactly why i move my items to another storage facility due to her rudeness. She needs to work on her self asap it’s just so sad why black women have such a bad attitude it’s something that we need to work on seriously coming from another black women.

DEVENNAI W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leon H. 
Rating:
5.0

I have had the privilege to deal with management as well as customer support agents at this location, and all were friendly and helpful at each turn. Ms Johnson is an absolute gem and her expertise and customer service is beyond stellar.

Lakenya B.  |  Overall Experience 
Rating:
5.0

Great service

Delinda R. 
Rating:
5.0

everything was excellent!!!

Dashawn R. 
Rating:
2.0

Did not get email or text of my reciept

Brandon V. 
Rating:
5.0

The De Soto location is amazing! From the start of my experience, until check-in the staff were so friendly, helpful and patience. Safety was unparalleled with staff ensuring strict parking and flow standards. Thanks De Soto staff for making my experience the best thus far!! Glen

GLEN P. 
Rating:
5.0

Great service

MARIA DEL C R. 
Rating:
5.0

Customer did not leave a comment.

Laquishia D. 
Rating:
5.0

Customer service was great.

LEONARD D. 
Rating:
5.0

Very excellent service

CHRISTOPHER H. 
Rating:
5.0

Ms. Walker is always helpful and quick.

MARCARLOS D. 
Rating:
5.0

Great CS. Rental was quick and easy

ROBERT E. 
Rating:
4.0

Customer did not leave a comment.

CASSANDRA G. 
Rating:
3.0

Customer service was terrible. Lying about the rental contract 😒 🙄

KATHLEEN C. 
Rating:
1.0

This is not a complaint. Unsure if the attendant who helped me was having a difficult day, or if her attitude is her norm. The customer service was unpleasant. I would simply ask questions to gain an understanding of the fees and rental contract, and her response was as I'm bothering her.

RICKEY B. 
Rating:
5.0

Customer did not leave a comment.

SHANNON A. 
Rating:
5.0

Service is off the chain at this location. I rent a lot of U hauls and go to a lot of different properties. This property is an a plus. Would recommend this location to anyone wish it was closer to me I would use it on the regular.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY M. 
Rating:
5.0

Customer did not leave a comment.

LARRY H. 
Rating:
5.0

Customer did not leave a comment.

GWENDOLYN A. 
Rating:
5.0

Customer did not leave a comment.

Charles L. 
Rating:
2.0

No hay suficientes camiones de 26 pies. Rente una traila pague casi 30 dólares la regrese al siguiente dia me cobraron un día más. Eso lo entiendo pero después me cobraron otros 20 dolares. Exige una explicación y recibí como respuesta que no sabían de porqué el cargo y que twnia que llamar a uhual. Entonces por un día y medio de renta de una traila pequeña cerrada pague casi 80 dolares. Digo esta bie. Solo que manden un correo el porque están cobrando 20 dolares más y no que solo los tomen de la tarjeta.

CHRISTIAN JESUS M. 
Rating:
4.0

Customer did not leave a comment.

vertis H. 
Rating:
5.0

Customer did not leave a comment.

Reginald L. 
Rating:
5.0

Customer did not leave a comment.

BRENDA G. 
Rating:
5.0

No improvement needed, this is an excellent U-Haul store.

ROBERT D. 
Rating:
3.0

Service slow during pick up and drop off.

KEITH G. 
Rating:
5.0

Customer did not leave a comment.

JERMAINE B. 
Rating:
2.0

Office was fine. The storage itself is old and Very much needs some maintenance! My units' door was Extremely difficult to open, rusty rails/etc. are likely the cause. A lady, older person, someone with average strength would Not be able to open/raise the door by themselves. The Main entrance gate Very rarely opens with the access card they give you. Overall- You REALLY need to spend some time and money on Maintaining the old facility, would make for a better Customer Experience.

Richard S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emad A. 
Rating:
3.0

Never received my receipt from drop off

ADRIANE W. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Stan B. 
Rating:
1.0

Customer did not leave a comment.

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

DALE C. 
Rating:
5.0

Nothing very pleased especially with personal (Dean)

Roderick M. 
Rating:
5.0

Customer did not leave a comment.

JAMES A. 
Rating:
5.0

Customer did not leave a comment.

COREY R. 
Rating:
1.0

I was charged for driving over 40 miles when I know that I probably drove no more than 12 of that. One round trip from Lancaster to Red Oak is not 40plus miles!! Rip off!!

Ossie H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL O. 
Rating:
5.0

Nothing. Service was great. very pleased. I'm am a repeat customer of the location. The mgr and staff are wonderful. I used this location several times before and nearby location. This location rate the best over other locations. Thanks again U-Haul. Keep on hauling.

TOMMIE T. 
Rating:
5.0

Customer did not leave a comment.

tonnie w.  |  First Impressions 
Rating:
1.0

Manager was cussing about a customer not being able to speak English when I walked in. Ordered the 40$ truck and all in all ended up paying 200$ for all the fees. Never again

Kristopher H. 
Rating:
5.0

The manager was extremely nice and helpful. She is a people person and that's perfect for speaking with people all day!

EUGENIA S. 
Rating:
2.0

The truck was so dusty/dirty that I could write my name. I came in on a Wednesday eve to get all the paperwork out of the way but told the manager I will pick it up Thursday & return on Friday. So they had plenty of time to go inspect & clean.

DEANA M. 
Rating:
5.0

I think the Uhaul reps name is Laquita but she has the most welcoming personality Ive ever seen at a Uhaul location…….. Its always service with a smile with her and I like

DEIDRA RIGGS P. 
Rating:
5.0

Customer did not leave a comment.

lilian G. 
Rating:
5.0

Customer did not leave a comment.

DALE C. 
Rating:
5.0

She was awesome. Great personality, friendly and very helpful

KEVIN D. 
Rating:
5.0

Customer did not leave a comment.

Helen G. 
Rating:
5.0

Everything was fine. Thank very much

JOSE F. 
Rating:
5.0

N/A

MIGUEL G. 
Rating:
5.0

Great customer service

JACQUELINE T. 
Rating:
5.0

Customer did not leave a comment.

BERNARD L. 
Rating:
5.0

Customer did not leave a comment.

LUIS E. 
Rating:
4.0

The two gentlemen we're very professional. The lady wasn't. At first she didn't have a van. She tried to find us one. After twenty minutes then she gave us one

GARY F. 
Rating:
3.0

Customer did not leave a comment.

Chris G. 
Rating:
4.0

All was great

MELANIE S. 
Rating:
5.0

I very good service

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY C. 
Rating:
5.0

Customer did not leave a comment.

WAYNE S. 
Rating:
5.0

Customer did not leave a comment.

ALFREDO G. 
Rating:
5.0

The lady working the desk was good but she had about 6 customers and was multi tasking she did a great job but she needed help she apologized for us having to wait overall she did a good job.

SHAWN H. 
Rating:
5.0

The manager of this property is STELLAR! God bless her!

ERIC A.  |  Overall Experience 
Rating:
5.0

Associates were polite, fast, and knowledgeable. Would definitely recommend this location to anyone.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

FRANK W. 
Rating:
5.0

Great service and quick and easy process. James was nice and extremely helpful with getting me situated.

GABRIELLE H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

KELLEY W. 
Rating:
5.0

Great customer service from Mrs Johnson I appreciate it u- haul and people like her.

MICHAEL J. 
Rating:
5.0

Customer did not leave a comment.

NINA G. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

BETTY JAMES W. 
Rating:
5.0

Customer did not leave a comment.

DEIDRA RIGGS P. 
Rating:
4.0

Customer did not leave a comment.

JACQUELYN B. 
Rating:
5.0

Customer did not leave a comment.

LAQUITON J. 
Rating:
2.0

When you return a vehicle at the specified closing time you should be helped instead of having the clerk hastily clean and tell you to “just complete the self check in, unless you want to be charged extra”.

BRANDON B. 
Rating:
5.0

I was very pleased with Dana extending a courteous and helpful hand through my rental experience. THANKS AGAIN for your valued employee

JAMES R. 
Rating:
3.0

The only problem I had was that they sometimes don’t send an email letting you know the bill is due

CEDRIC F.  |  Overall Experience 
Rating:
5.0

Hot coffee and donuts

William D. 
Rating:
4.0

Customer did not leave a comment.

KEITH B. 
Rating:
5.0

Customer did not leave a comment.

Erricka H. 
Rating:
4.0

During my reservation, another employee came in on her Bluetooth, talking loud, as she tossed her phone, and keys down on the counter, (very loud sound) as we had to listen to her phone conversation. Then she opens up her chicken basket and starts to eat at the counter, in front of customers. Very, very, very unprofessional. And ghetto. The guy who checked me in was very professional, and friendly though.

darrell A. 
Rating:
2.0

Never will use uhaul again ,such a rip off and overcharged me twice and no one knows nothing

DVARIUS W. 
Rating:
5.0

Customer did not leave a comment.

JAMAAL S. 
Rating:
5.0

One complaint that is directed at the company website. I originally got a 4x8 trailer because the website said you could put a queen size mattress in it, which was true. But if your mattress has box springs forget it. There is no way you can get a queen size box spring into a 4x8 trailer. I had to upgrade to a 5x8 which I would have gotten originally if the website did not led me astray. It all worked out but I lost 1.5 hours driving home then driving back to Uhaul to exchange trailers.

Michael B. 
Rating:
3.0

Truck was dirty outside. Front end was shaking. Like wheels were going to come off. Wind noise so loud could hardly hear anything but that. Mirror loose. Had to adjust it every time the door was closed

WILLIAM H. 
Rating:
3.0

I didnt store there. I was given a unit that was smaller than my truck therefore could not utilize the storage because it was too small. Had to go to the next city over. What an inconvenience! I had to come back to this location to drop off said truck which was effortless... thank God!

Tenisha H.  |  Overall Experience 
Rating:
3.0

This location was great however. This entire experience with uhaul has been awful. Will never use uhaul again will and have told everyone to never use uhaul again.

JAMES C. 
Rating:
5.0

Great customer service!

CECIL BERNARD R. 
Rating:
5.0

Very friendly service!! Highly recommended!

Kayla B.  |  First Impressions 
Rating:
5.0

My trip from up north was a nightmare. Once I got to Dallas I was so done with U-haul. Had a hard time getting my U-haul and auto transport from Minnesota Uhaul . Inside the truck was dirty trash everywhere and big price jump which was almost doubled from my last rental in February. Once I walked into DeSoto location Wykethia was helping 3 different customers at the same time and with a co- working needing her assistances at the same time . The line was out the door as I walked in she greeted me and said she would be with me as soon as she could . My first thought was where is her help at . You talk about multiple tasking she took it to another level. Once she got to me after all the customers we’re watching her amazing ability to multitask at that high level and answer the phone at the same time. Wykethia Answered all my questions and informed me of the company’s policies and pricing and fees . Wykethia could sense I was concerned at the big price difference. She offed me a storage and stated they have storages as well which I did not know and could definitely use and she eased my concerns I had about the prices difference. Wykethia went above and beyond in efforts to ensure I left happy, For that reason and that reason alone I will use Uhaul again. If not for Wykethia great customer service I do not think I would have returned to Uhaul again . I think as consumers we are ready to complain about bad things but not ever great customer service. Thanks you Wykethia!!!

jeff C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

daundre d.  |  First Impressions 
Rating:
5.0

Caidyn was super nice! Everything went smooth & great.

CATHERINE M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CEDRIC F.  |  First Impressions 
Rating:
2.0

Reserved a 10 x 10 storage unit. When I got there they said they didn’t have any. Had to take a 20 x 20 Because I didn’t have any alternative to unload my trailer. Also there was water all over the floor. Very disappointed. I’ll be finding another storage unit at the end of April.

Lance S.  |  First Impressions 
Rating:
5.0

Job well done

Micheal H.  |  First Impressions 
Rating:
5.0

Always great

Kelly J.  |  First Impressions 
Rating:
5.0

Thanks so much for all the help and a good place to business with.

Martin w.  |  First Impressions 
Rating:
5.0

AWESOME

Daniel P.  |  First Impressions 
No reviews have been submitted for this location.

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