Customer Reviews for U-Haul Moving & Storage of Debary

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Debary

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Michelle M. on

Rating:

Customer did not leave a comment.

barbara a. on

Rating:

Easy transaction. People always very very helpful.

Rafael D. on

Rating:

I was able to walk in and walk out with a rental, and a storage room in less than 30 mins, returned and stored my goods all within 4 hours. Thank you

barbara A. on

Rating:

Millie was great took care of me in an exceptional way. Highly recommend.

Abraham F. on

Rating:

Everything was great!

Vivian K. on

Rating:

Very courteous, efficient, professional young men who really knew how to pack a truck. The owner and his wife are wonderful people to work with and both are make sure you understand everything.

Julian S. on

Rating:

Customer did not leave a comment.

Thomas N. on

Rating:

The whole experience could not have been better. Great customer care, thank you

Nichole M. on

Rating:

Customer did not leave a comment.

Joseph C. on

Rating:

Customer did not leave a comment.

Gary P. on

Rating:

The women that helped us with our check-in was fantastic and extremely friendly.

sharon m. on

Rating:

Thank you for keeping my belongings safe and secure. Well done!

Diane B. on

Rating:

your prices are too high you're not competitive with other places you want $75 for five by five I just got a 10 by 5 for $64 and only $1 for the first month's rent comparatively speaking for the 10 b

Philip M. on

Rating:

Carol was very nice and made the experience perfect:)

Dorita B. on

Rating:

Customer did not leave a comment.

Jason W. on

Rating:

Super easy, inexpensive!

carlos R. on

Rating:

Customer did not leave a comment.

Jovanna B. on

Rating:

The manager At the Orange City location was so friendly and went above for me and my family. Stakes were since I was moving Christmas Eve. I was a nervous wreck. Then I met her and she was Accommodating with us and our last minutes Request right Before the holidays. It didn’t feel like a transaction it felt like she was a family member making sure we had Everything we needed for the holidays. Her customer service was beyond exceptional it was more like passion. I wish I could remember her name, but with moving the day before Christmas it’s hard to remember. Her drive was so infectious, I’m so grateful for her help.

Reginald G. on

Rating:

N/A

jennifer D. on

Rating:

Customer did not leave a comment.

Jerry H. on

Rating:

Customer did not leave a comment.

Edward T. on

Rating:

Customer did not leave a comment.

Wilfredo G. on

Rating:

Customer did not leave a comment.

paul B. on

Rating:

Customer did not leave a comment.

Garry S. on

Rating:

Customer did not leave a comment.

Philip M. on

Rating:

Everyone was so friendly????

dawn S. on

Rating:

The employee was awesome! Thanks!

Jeffrey V. on

Rating:

Customer did not leave a comment.

yolonda h. on

Rating:

They was very helpful respectful and polite I highly recommend this place

Irene M. on

Rating:

Customer did not leave a comment.

Felix R. on

Rating:

Staff and facilities were awesome. Thanks

Jo O. on

Rating:

Millie is excellent. Using the internet did not work for me personally. Millie got me through it.

Rich V. on

Rating:

Great customer service by owner/operator and staff...

Jafet C. on

Rating:

Customer did not leave a comment.

Brooke C. on

Rating:

Millie is incredibly rude and despite the fact that I had a 24 hour rental, I picked up at 3:30 in the afternoon and was told I had to have the van back by 10:00 am the following morning. When I called the next morning to tell them I couldn’t return the van until a bit later, I was told it had to be back by 1:00 pm because someone else was renting it with a 2:00 pm pick up time. It is not right that I was forced to return the van before the end of the 24 hour period...dishonest and double dipping. Not to mention the fact that the van steering wheel is loose and the van was dirty in the back. I was loading a bed and two mattresses...the mattresses got dirty because the van was never cleaned out. ??

John M. on

Rating:

Office more accessible

Carlos H. on

Rating:

Excellent

Plamen S. on

Rating:

Perfect every time!

yolonda H. on

Rating:

Nothing the customer service was excellent

Carlos H. on

Rating:

Todo muy bien, lo único fue que el camión tenía un pequeño liqueo de agua en la parte del cajón y estaba lloviendo y se mojaron un poco varias cosas

Simon L. on

Rating:

Customer did not leave a comment.

James W. on

Rating:

Fast, easy and friendly. Great equipment. My new go to place.

Eunice J. on

Rating:

The young and, customer service, was pleasantly professional.

Sherrisa V. on

Rating:

Customer did not leave a comment.

Megan P. on

Rating:

Customer did not leave a comment.

SARA P. on

Rating:

Customer did not leave a comment.

Thomas III C. on

Rating:

Customer did not leave a comment.

Melissa B. on

Rating:

Ive used this office on the past as well. Very friendly staff. Service was great. Thank you.

ARMANDO R. on

Rating:

smooth

thomas S. on

Rating:

Customer service was very helpful,and curtious. Would definitely use them again.

Linda M. on

Rating:

I was told it was unlimited mileage and it wasn’t when I returned truck I was told to drop off truck at Doyle Road and when I did they would not accept the truck . I phoned another U haul and they would not accept my truck . I had to make phone calls and drive around in the truck looking for a drop off

Patricia W. on

Rating:

Customer did not leave a comment.

Tonya E. on

Rating:

Customer did not leave a comment.

Toni F. on

Rating:

Customer did not leave a comment.

Magdalena O. on

Rating:

Thank you for the wonderful service.

Luis R. on

Rating:

Great service, they came out just as we pulled in. Quick and easy.

MILDRED M. on

Rating:

Customer did not leave a comment.

Paul L. on

Rating:

Not secure, no locks on storage facilities exterior doors. Used to have 'em, now just walk right in. Probably not too difficult to break into a locker.

Paula M. on

Rating:

Customer did not leave a comment.

Charity P. on

Rating:

Customer did not leave a comment.

Stephanie M. on

Rating:

Nothing. Staff was very attentive and made renting a smooth process

Heather S. on

Rating:

Customer did not leave a comment.

Anita N. on

Rating:

All the staff were friendly and professional.

William R. on

Rating:

Very friendly service, an absolute pleasure to deal with

MILDRED M. on

Rating:

Customer did not leave a comment.

Kyle L. on

Rating:

The rental was extremely easy and quick. The owner was very nice.

jeffery h. on

Rating:

Extremely professional

PAUL K. on

Rating:

Millie always does a great job; she’s the best!

Colleen C. on

Rating:

My experience was outstanding! From the online rental and check in, to picking up my supplies prior to rental, to the whole in-office pick up and return, i have not one bad thing to say. THIS is excellent customer service and the same woman, long blonde hair, helped me throughout. Both friendly and professional, this location is better than five stars

KENNETH S. on

Rating:

I would like to thank you at U-Haul in DeBary with the deepest sincerity in the cooperation you gave me after I injured myself in picking the U-Haul truck up at my house after I injured myself ,,that is what I call true customer service,, I appreciate it in words that I cannot express thank you for your customer service and your assistance in my time of need mr. Snow. I sincerely wish that other businesses would show the caring and concern that you all have in there customers , when it was explained buy me that I could not after my injury climbing to the cab of a truck and drive it thank you very much I will be back to rent from you and purchase from you in the future many times over thank you for your cooperation and understanding

Frances H. on

Rating:

Customer did not leave a comment.

Desi Rae M. on

Rating:

Always professional and courteous staff. Only place I use when I need storage. And I highly recommend.

Sheila S. on

Rating:

Customer did not leave a comment.

Brandon M. on

Rating:

The heart that the owner and staff have is so big and awesome. Everyone was helpful and professional.

David K. on

Rating:

Not a problem. Very professional & courteous.

Richard C. on

Rating:

The staff is really great to work with. Very helpful to me. Accommodating to my request of a particular truck.

jennifer d. on

Rating:

Staff was very friendly and helpful.

Vicki W. on

Rating:

Customer did not leave a comment.

Jason R. on

Rating:

Great lady, very nice and helpful.

Teddie S. on

Rating:

Representative was very helpful in connecting and disconnecting trailer. Millie did a great job!

Dominick D. on

Rating:

I really like the after-hours drop-off, I am so tired at the end of our rental term that having to take the truck back the following day would be exhausting.

Sherry W. on

Rating:

Enjoyed traveling in the rental truck. Smooth ride gas efficient.

Miguel A. on

Rating:

Do not need.

Terrie A. on

Rating:

Continue to select and train an EXCELLENT staff such as your Debary U haul location..Thank you

jeffery h. on

Rating:

Very professional and understanding to our needs

Esteban C. on

Rating:

Customer did not leave a comment.

Jeffrey E. on

Rating:

Thanks Linda!

Ryan M. on

Rating:

Customer did not leave a comment.

Cynthia H. on

Rating:

Millie is Great To to do business with.

Cyndi W. on

Rating:

This location is a good one...very helpful and the two trucks I rented while in DeBary were great.

DANNY F. on

Rating:

The truck was supposed to be a 15 foot box it's only 12

Judith R. on

Rating:

Customer did not leave a comment.

Alexander R. on

Rating:

Customer did not leave a comment.

KELLY G. on

Rating:

Place was very nice and

Deana N. on

Rating:

Customer did not leave a comment.

Jennifer C. on

Rating:

The customer service representative at the Debary location was super knowledgeable. After making a mistake ordering online, the rep helped us find the best truck and deal for our move, which was much appreciated. Thank you.

lisa s. on

Rating:

Wonderful service

jennifer G. on

Rating:

Na

christopher F. on

Rating:

It took 26 min to check in and get the key from the box. That experience sucked. I got a truck that takes only e85 which isn’t sold any place nearby. How stupid to rent a truck to someone who can’t put gas in it.

Rita N. on

Rating:

Very courteous and helpful during the whole process. The equipment was a different story. The straps for a car transport didn't work properly. At every stop we checked the car straps and one side always had to be put back on.

Cora R. on

Rating:

We received excellent service and the staff went over and beyond to help us get our shipment stored. Thank you!!!

andrew S. on

Rating:

Customer did not leave a comment.

MILDRED M. on

Rating:

Customer did not leave a comment.

Jesus A. on

Rating:

Great place! Excellent customer service

Charlzetta W. on

Rating:

Everything was great

MERCEDES H. on

Rating:

I was over charged and i put more gas than i was supposed to back in the van.

Ana C. on

Rating:

I have nothing negative to say or improvement. You have been giving to all customers including my business a good! and reliable! Equipment. Thank you U-haul for an outstanding customer service!.

Julio Z. on

Rating:

customer service agents at that location were very polite ,helpful, a pleasure and extremely fast picking up and dropping off the truck its very important to complete the reservation on line it will make everything faster for picking up and using the app on the phone for dropping off excellent service from the customer service person at this office it was a pleasure

John D. on

Rating:

Debary Florida was a pleasure to deal with.

ANGEL B. on

Rating:

Your guys are great!!!... Thank you Angel L. Berrios jr

arcadio r. on

Rating:

Monthly rental for the size storage and climate control was within reasonable cost to rent, compared to other storage facilities that are overrated and unrealistic rental cost.

Tyler A. on

Rating:

Customer did not leave a comment.

William H. on

Rating:

Customer did not leave a comment.

ANN W. on

Rating:

Customer did not leave a comment.

kevin F. on

Rating:

Customer did not leave a comment.

Joy R. on

Rating:

Customer did not leave a comment.

Bruce D. on

Rating:

Customer did not leave a comment.

Jeanet C. on

Rating:

Customer did not leave a comment.

Richard S. on

Rating:

Customer did not leave a comment.

Scott T. on

Rating:

All the folks here are very friendly and helpful. Move in and move out was made very easy. Would definitely use them again. Thanks U-Haul of Debary.

Betty W. on

Rating:

Everything was great. Thank you!

Ralph B. on

Rating:

Awesome people at this location. Will definitely use again.

Kevin W. on

Rating:

Thank you!

Steve C. on

Rating:

Friendly staff, knowledgeable

Jose R. on

Rating:

Awesome customer service, friendly and very helpful staff.

Jorge a. on

Rating:

Clean very easy and fast service

Kevin W. on

Rating:

Thank you for pleasant experience

Sandra L. on

Rating:

There were significant issues to my move in. Things cleared once the manager intervened.

DALE D. on

Rating:

MY moving out was as good as my moving in.

pam h. on

Rating:

Best place!

Susan R. on

Rating:

I can't say anything negative. They resolved my need.

coty m. on

Rating:

The lady that was at the desk was just amazing The Owner kept blowing up her phone and I thought that was really rude of the owner but the girl who was working was just AMAZING

Marquis D. on

Rating:

I was overcharged for fuel I had proof the fuel was not full of the Uhaul I picked up. I was overcharged for fuel, my dispute wasn't settled properly. Need my refund handled professionally!!!!!

Georgia G. on

Rating:

Everything was great

Paul B. on

Rating:

Very impressed and pleased with the staff and the facility! Highly recommend them

Robert G. on

Rating:

Water leak in unit. Ruined some of my stuff. BAD NEWS!!! Lights inside the indoor facility are on a timer. The light time goes out too fast. My wife has a walking disability,Lights went off on timer!

Stacey B. on

Rating:

The entire process was flawless. The manager was so friendly and helpful.

David A. on

Rating:

Excellent choice.

SHERLIE M. on

Rating:

My main concern was the increase in the price of the unit.

Emmanuel A. on

Rating:

It was nice to keep my things in a clean and safe place.

mary w. on

Rating:

The staff was very friendly and helpful. The overall experience was very good.

Gwendolyn M. on

Rating:

Had to wait a long time while attendant waited on others renting trucks, etc. Need two people in office when it's busy time.

Thomas B. on

Rating:

My problem wasn't the ones who own or run the storage place. But the first day apon moving in some junkies were locked out asking about cutting the bolts on their unit.

Cindy D. on

Rating:

The service that was provided on the day we arrived in Florida was excellent. Millie provided great customer service for our needs especially after a long drive from Ohio. Thank you!

David R. on

Rating:

Very professional. Team will help with a good attitude.

Donnella H. on

Rating:

Always helpful.

beverly m. on

Rating:

Thank you Melinda and Millie for all your help for the past year, this facility is tops because of you two ladies

HECTOR A. on

Rating:

Awesome experience, a will highly recommended.

Jeremy R. on

Rating:

It really was a nice, quiet, clean and convenient facility. Easy access and excellent service.

Donald P. on

Rating:

A very convenient and painless storage space experience. Staff was very helpful and attentive.

diane g. on

Rating:

STAFF WERE EXCEPTIONALLY HELPFUL AND ALWAYS COURTEOUS. THANK YOU FOR A GOOD EXPERIENCE DURING A STRESSFUL TIME OF MOVING.

Esemralda S. on

Rating:

This place is clean, great customer service. If i needed a storage unit I will use them again.

Shauna M. on

Rating:

Millie is very helpful in helping choose a storage unit that was large enough for all our stuff. Her storage units are clean and don't have any bugs. I HIGHLY recommend her storage units.

Terry M. on

Rating:

The first free month certificate is a joke. I got locked in the facility for three hours.The insulation on the ceiling fell all over my stuff