Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The process was very easy and the person who assisted me was fantastic! Thank you!
Marina R.
Rating:
5.0
Customer did not leave a comment.
Darryl M.
Rating:
5.0
I returned the truck early and with fewer miles a coupon to use for next time would have really made my day. As a multiple time user of uhaul, I have really had mixed experience. It seems that for each good experience I have there is equally one just as bad. I think next time, I will just use a rental truck from Home Depot.
ELIZABETH A.
Rating:
5.0
The units that are outside but enclosed in the buildings need fans installed they are very hot when you are inside them that’s the only thing I found wrong with this storage unit
Garland S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joseph N.
Rating:
5.0
Customer did not leave a comment.
Natalee F.
Rating:
5.0
Customer did not leave a comment.
Victor A.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Arnold R.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TONI A.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rosita C.
Rating:
5.0
Customer did not leave a comment.
Danielle H.
Rating:
5.0
The lady was nice and helpful
Cherita B.
|
First Impressions
Rating:
5.0
Nothing. I went twice in two weeks and the gal there was super friendly and helpful.
Matthew W.
Rating:
2.0
Person working the desk was extremely rude. Apparently U-Haul policy is that if you don't pick up at exactly the time you request, they cancel your reservation ( should make that clearer during reservation process). She acted like she was doing me a favor to call me with an attitude to tell me it was going to cancel. When I apologized and told her it was not clear on the website, she continued to tell me it was my problem and I should have known. Very unprofessional. I will not be using this location again in the future and would never recommend anyone to them for anything. In fact, I may not be using U-haul again because I believe if you are going to have insane company policies, you should make customers aware so they can avoid being chastised by the employee when they arrive to pick-up.
Christopher W.
Rating:
2.0
The truck had a bottle and pieces of pretzels behind and under seat, cup holders were dirty, and the truck leaks in the back
Sandra M.
Rating:
4.0
Customer did not leave a comment.
Katherine M.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Teashia J.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Derick R.
Rating:
2.0
Took us 3 hours to finally pick up the trailer. One if the ladies was rude& gruff.
Trailer leaked a little
GREGG W.
Rating:
5.0
Very friendly lady
Tyler P.
Rating:
5.0
Customer did not leave a comment.
JAMES C.
Rating:
5.0
Customer did not leave a comment.
Kenneth and Magaly S.
|
First Impressions
Rating:
5.0
Have really liked the employees and the owner.
All have been great to work with.
CHARLOTTE L.
Rating:
5.0
Was a very good experience. Was in and out quickly. Appreciate the great service. Cheers!
BRADLEY P.
Rating:
5.0
Customer did not leave a comment.
DENISE S.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Sheila G.
|
Overall Experience
Rating:
5.0
This store does an excellent job every time. Not much they can do to improve.
Denise S.
Rating:
5.0
Customer did not leave a comment.
Roderick B.
Rating:
3.0
The office manager is very rude. The few times I have gone into the office she would interrupt anytime I was trying to speak and wouldn’t listen to me.
Taylor K.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Trai A.
Rating:
4.0
Customer did not leave a comment.
Melissa C.
Rating:
5.0
I tried to use the website to return the truck. It didn't work.
Carol S.
Rating:
5.0
Excellent store and management to visit.
Gihan S.
Rating:
5.0
Customer did not leave a comment.
Leylia M.
Rating:
3.0
Truck had burn Mark's all over from cigarettes and smelled like cigarettes then was over charged for miles when a photo was taken during check out of the actual miles
Tamara D.
Rating:
5.0
Had to cancel unit but we are long time customers of this facility. Millie and staff are absolutely phenomenal! Dropping moving trucks off Monday the 14th . As always this staff goes above and beyond customer expectations!
Connie L.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CHARLOTTE L.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Keywon B.
Rating:
5.0
Very knowledgeable and helpful at this location.
Randolph C.
Rating:
5.0
for some reason loading my driver's licence pictures in advance didn't work, and they needed to be photographed again once I arrived onsite
Raffaele L.
Rating:
5.0
God Bless You All
Louise S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brant B.
Rating:
5.0
Customer did not leave a comment.
Pedro V.
Rating:
5.0
Thank you!
mark c.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
josue R.
Rating:
5.0
I rented here for over a decade - and had ZERO issues. Millie was extremely helpful with anything I ever needed. I would definitely recommend this facility. It is very well kept, and clean. I rented an air conditioned unit, and it was perfect - no bugs/rodents. The rent was affordable - and was not a bait and switch, after my move in - like a lot of other places I've rented. Thank you to the staff here, I appreciate your kindness!
MICHELLE Y.
|
Overall Experience
Rating:
5.0
Well operated site
Cheryl B.
Rating:
5.0
Customer did not leave a comment.
Eduardo B.
Rating:
5.0
Customer did not leave a comment.
Wilfredo C.
Rating:
5.0
Excellent
John M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cheryl B.
Rating:
5.0
Customer did not leave a comment.
Carolyn G.
Rating:
5.0
Customer did not leave a comment.
Francisco A.
Rating:
5.0
good as is
andres b C.
Rating:
5.0
Excellent service as always!
Sandra P.
Rating:
5.0
friendly, fast costumer service.!
MARK B.
Rating:
5.0
Customer did not leave a comment.
BETSY E.
Rating:
5.0
Customer did not leave a comment.
Joseph D.
Rating:
5.0
Customer did not leave a comment.
Antonio B.
Rating:
5.0
Customer did not leave a comment.
Carl G.
Rating:
5.0
Customer did not leave a comment.
Alan W.
Rating:
3.0
Customer did not leave a comment.
Johnnie K.
Rating:
5.0
Exceeded my expectations
Carl G.
|
First Impressions
Rating:
5.0
Millie was awesome and the truck was great ðŸ‘ðŸ¼
David G.
Rating:
5.0
Customer did not leave a comment.
emma H.
Rating:
5.0
Customer did not leave a comment.
CRISTINA O.
Rating:
5.0
Excellent employees.
Extremely friendly and helpful as I have a very hard time walking.
I will always use this location and will highly recommend these wonderful people.
Thank you.
Sandra P.
Rating:
5.0
Always friendly and helpful.
JAMES A.
|
First Impressions
Rating:
5.0
Online communication should be faster.
Gustavo A.
Rating:
5.0
The experience was excellent from start to finish. The staff at this location were amazingly friendly and helpful. They are the ones that definitely make this site. The location was clean and well maintained. I would do business there again for sure!
Rodney U.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cynthia E.
Rating:
5.0
Customer did not leave a comment.
Mirinda H.
Rating:
5.0
Customer did not leave a comment.
David S.
Rating:
5.0
Outstanding customer experience!
RONALD L.
Rating:
5.0
Excellent experience! Earned a repeat customer for sure!
Jose V.
Rating:
5.0
Customer did not leave a comment.
Amanda P.
Rating:
5.0
Customer did not leave a comment.
Jason G.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Elena D.
Rating:
5.0
Customer did not leave a comment.
Candido V.
Rating:
5.0
I have been a Uhaul Customer for a few years. I have used the storage unit, rented Uhaul trucks and also used the Uhaul Hired Help feature on their site. Everytime, the Debary general manager Millie McClure went over and beyond. I can not express how grateful I am. Thank you Millie!!! You definitely helped ease my moving anxiety.
Dora T.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Aileen v.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Freddie B.
Rating:
5.0
Customer did not leave a comment.
Jason G.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Marina C.
Rating:
5.0
I I have a very difficult time walking.
The employees are so very nice and helpful.
I have dealt with them many times.
I will highly recommend this location.
Thank God so very much.
Sandi
Sandra P.
Rating:
5.0
Customer did not leave a comment.
Brad R.
Rating:
5.0
Millie McClure is very customer focused and exactly the type of person you need facing your customers!
Timothy B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MICHAEL M.
Rating:
5.0
The sales representative at this location was very friendly and helpful. Second time we've used this location in 2 years always good service.
Dea F.
Rating:
5.0
Customer did not leave a comment.
Jason G.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
larry P.
Rating:
5.0
A+ positive experiences at this Uhaul in Debary. Friendly and overall a great place to rent a truck.
Christopher O.
Rating:
5.0
Very nice agent. Quick and painless rental and return.
KEVIN M.
Rating:
3.0
Van smelled horrible, I think somebody used it to transport manure, and the air conditioner didint work well
Anthony R.
Rating:
4.0
Where we rented, the people were great. Got a vehicle trailer that broke down. Called roadside assistance, got three different stories of what to do. Frustrating and set us back a full day. Then where they told us to drop it off would not accept it. Had to drop trailer off at a different place than truck. Again frustrating. But all the folks at drop off an pick up were professional an courteous. Felt like maybe uhaul would cut us a small break on cost. Nope.
David C.
Rating:
5.0
I've known Ms. Millie for many years..She always has a spectacular staff. Everyone is knowledgeable and courteous. Thank You
TERRIE A.
Rating:
5.0
Customer did not leave a comment.
Leif E.
Rating:
5.0
Very nice people working here.
Sandra J.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
La Toya E.
Rating:
5.0
Customer did not leave a comment.
Hilda T.
Rating:
5.0
Customer did not leave a comment.
Cynthia B.
|
Overall Experience
Rating:
5.0
No issues moving in..
Alana A.
|
First Impressions
Rating:
5.0
I would recommend this facility!
Lori C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
william n.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michel M.
|
Overall Experience
Rating:
5.0
Everything was perfect. Everyone is prompt and friendly I couldn't ask for better
Barbara A.
Rating:
5.0
Los storages de UHaul son buenos y accesibles en todo, son espaciosos y hasta el precio está bien, como cuando llegamos al de Enterprice un buen lugar de almacenaje, los empleados son amables, yo recomiendo no hay mejores storages que los de UHaul.
Percy M.
|
Overall Experience
Rating:
5.0
Friendly, helpful and professional.
A shout out to Millie!
Thank you.
Sandra P.
Rating:
5.0
Customer did not leave a comment.
John M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Travis C.
Rating:
5.0
Everything was perfect. Melissa who was there upon my arrival was very pleasant and accommodating
BARBARA A.
Rating:
5.0
nothing, they were great
Christopher J.
Rating:
5.0
Customer did not leave a comment.
Misty G.
Rating:
5.0
Customer did not leave a comment.
Luis B.
Rating:
1.0
Customer did not leave a comment.
Hector R.
Rating:
4.0
Customer did not leave a comment.
Edgardo R.
Rating:
5.0
Customer did not leave a comment.
Patricia S.
Rating:
4.0
Customer did not leave a comment.
RICHARD N.
Rating:
5.0
Staff was super, especially Millie and I think her name is Christina...
RITA H.
|
Overall Experience
Rating:
5.0
It's nice to see a smile, moving day isn't pleasant. The staff is!
Jennifer M.
|
Overall Experience
Rating:
4.0
The tailgate was bent we had a hard time getting the pin out to lower the ramp. The service rep. was very nice and helpful
Jeff L.
Rating:
5.0
Customer did not leave a comment.
Lydia R.
Rating:
5.0
Everyone i talked with was super friendly an fast. The 10' truck i received was really really clean an drive very smooth. You guys rock!
Blake M.
Rating:
5.0
Great customer service. Everything as expected.
Michael W.
Rating:
5.0
Customer did not leave a comment.
Patricia R.
Rating:
5.0
Customer did not leave a comment.
Steve Z.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Logan T.
Rating:
1.0
I reserved a van to run some errands around town. The starter went out on my car. I paid Lyft to get a ride to get to uhaul. When I arrived there was no van for me. They said they tried to call me but I received the call when I got there.
The attendant offered me a box truck for the same price. I told her I couldn't get up into it because I have bad legs. She offered me a small stool. I struggled to get into it and finally did. Problems was it was yo far on the ground to pick it up. So she put it in the truck for me. The problem was not only being in pain getting in and out during my stops, I had to ask people to pick my stool. I had a very bad day and was VERY UNHAPPY.
Sandra P.
Rating:
5.0
Customer did not leave a comment.
John M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
maria V.
Rating:
4.0
Customer did not leave a comment.
TODD L.
|
Overall Experience
Rating:
3.0
I called for reservation and told me I was booked at location I requested and then I found out it was wrong. I ended up waiting, they dialed wrong number and it put me an hour behind.
Robert B.
Rating:
5.0
Customer did not leave a comment.
Richard C.
Rating:
5.0
Very friendly staff and manager Would highly recommended
Barry L.
|
Overall Experience
Rating:
5.0
We had an unfortunate incident where the side door to the rental van came open in the middle of traffic and the plastic base with 4 rollers ejected from the vehicle. By the time I got off the road to close the door someone had stolen it from the road. It ended up costing us $75.00. Maybe you guys could install mounting brackets for this item like you have for the dollys. Otherwise, a positive experience.
Mark M.
Rating:
5.0
The van I rented was very clean and equipped wonderfully.
Very pleasant and helpful lady.
Thank you so much for very nice experience.
Sandra P.
Rating:
3.0
You have to buy their lock. I felt like a bother to the employee working- I believe her tag said owner.
Annika L.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Yenisey P.
|
First Impressions
Rating:
4.0
Millie is a great person to work with.
Jack F.
Rating:
3.0
Customer did not leave a comment.
David S.
Rating:
4.0
Customer did not leave a comment.
Bret N.
Rating:
5.0
Customer did not leave a comment.
Tabetha J.
|
Overall Experience
Rating:
5.0
Thank you so very much for everything! Excellent staff! Great customer service!
Michelle H.
|
Overall Experience
Rating:
5.0
Excellent experience!
Steve Z.
|
First Impressions
Rating:
5.0
Millie was extremely helpful the day I checked in (compared to the other location on 17-92.) I'm glad I was turned away from them otherwise I wouldn't have had the less-stressed experience with my out-of-state move.
Thanks Ms. Millie.🤩
KAREN W.
|
Overall Experience
Rating:
5.0
Very nice facility. Good location.
John R.
|
Overall Experience
Rating:
5.0
Young lady working was awesome
Tabetha J.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Constance E.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Victoria J.
|
First Impressions
Rating:
5.0
Millie is awesome and always a pleasure to deal with. I will definitely use her facility again if I ever need another storage unit.
Joseph R.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
sam c.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert L.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John R.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cynthia B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOANNE C.
|
Overall Experience
Rating:
1.0
There was bugs crawling out of other units and the lights didn’t stay on
Wyatt F.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert L.
|
First Impressions
Rating:
5.0
Customer service very professional and helpful and friend
I definitely and highly recommend the uhaul of orange city (debary)
Victor P.
|
First Impressions
Rating:
5.0
The staff is great
WALTER C.
|
Overall Experience
Rating:
1.0
Had truck reservations in Cocoa Florida was supposed to have a storage unit reserved in Debary Florida and also to be able to return truck it was a mess got ran back-and-forth to Orange city and Debary. Made two trips to each place got charged for over mileage. Got told at one place couldn’t turn the truck In there because they had no room for it.
Pam P.
|
First Impressions
Rating:
5.0
Millie was extremely accommodating and professional
. My move was a lot less complicated bc of her.
KAREN W.
|
First Impressions
Rating:
5.0
great thhks
Olga D.
|
Overall Experience
Rating:
5.0
The 2 females (I wish I could remember their names) that are almost always here are both super kind and run this place extremely efficient. Even when they are busy those 2 women know how to hustle and still provide great customer service. A special thanks to the woman with the blonde hair. When we originally got the storage unit she didn’t have me on their reservation list even though I had a reservation number for their location. She was kind enough to be able to provide us with a 10x20 storage unit that we needed for our things. Overall great service and would recommend this location to everyone.
AMY MARIE B.
|
Overall Experience
Rating:
5.0
Keep up the Great work- Wendy & Mellie
Stanley A.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Maria B.
|
Overall Experience
Rating:
5.0
Millie and the whole crew are very good people to work with. Never ever a problem. I would give them ten stars if they had it.
Richard T.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Michelle H.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jim S.
|
Overall Experience
Rating:
5.0
Customer service was amazing!
stuart f.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Margaret J.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Margaret J.
|
First Impressions
Rating:
5.0
I have been using this facility off and on for years. Millie and her crew are always friendly and happily go about about their work.
It is a pleasure to do business with them.
I cannot say that about all Uhaul locations I have used through the years.
Bruce F.
|
First Impressions
Rating:
5.0
Customer service was accommodating with changes I needed to make during my reservation they were very helpful with everything I needed for my move.
Jonathan M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
eric w.
|
First Impressions
Rating:
5.0
MILLOIE IS THE BEST
JOSE C.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kim H.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Pamela M.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Reychelle V.
|
First Impressions
Rating:
5.0
Very happy! Staff always a pleasure speaking to, and fast & convenient service when paying your bill! Thank you to all that made my experience with Uhaul very nice!
Kathy G.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Fayette B.
|
First Impressions
Rating:
5.0
Loved it- we have used them twice.
Vivian K.
|
Overall Experience
Rating:
5.0
The folks that run this facility are top notch people. Very friendly and extremely helpful. I praise their customer service.
Gary P.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael O.
|
Overall Experience
Rating:
3.0
Need ramps over the door threasholds. A 2 inch drop is impossible to get over with loaded furniture dolly. Damaged oak dresser, dolly stopped, dresser kept going. All doors like that. Tried to check in to unit to unload and return truck 20 mins before closing and giy inside shut computer down so he couldnt help me. Had to come back mext day and go over on milage and jad to hire help the next day to unload.
Walter H.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael O.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Eugene G.
|
Overall Experience
Rating:
5.0
Very, very friendly, knew the answer to every question I asked, and was very patient with the unloading of my truck, couldn't have asked for a nicer person to deal with, very professional, would reccomend this Uhual storage to everyone
James H.
|
First Impressions
Rating:
5.0
We had a new shed installed on our property and no longer had a need for the storage facility.
Dominick D.
|
Overall Experience
Rating:
5.0
I was treated with respect and a knowledgeable person. I was very pleased with the service
Radames M.
|
First Impressions
Rating:
5.0
Easy transaction. People always very very helpful.
barbara a.
|
First Impressions
Rating:
5.0
I was able to walk in and walk out with a rental, and a storage room in less than 30 mins, returned and stored my goods all within 4 hours.
Thank you
Rafael D.
|
First Impressions
Rating:
5.0
Very courteous, efficient, professional young men who really knew how to pack a truck. The owner and his wife are wonderful people to work with and both are make sure you understand everything.
Vivian K.
|
First Impressions
Rating:
5.0
The women that helped us with our check-in was fantastic and extremely friendly.
Gary P.
|
First Impressions
Rating:
5.0
Thank you for keeping my belongings safe and secure. Well done!
sharon m.
|
Overall Experience
Rating:
4.0
your prices are too high you're not competitive with other places you want $75 for five by five I just got a 10 by 5 for $64 and only $1 for the first month's rent comparatively speaking for the 10 b
Diane B.
|
Overall Experience
Rating:
4.0
They was very helpful respectful and polite I highly recommend this place
yolonda h.
|
Overall Experience
Rating:
5.0
Staff and facilities were awesome. Thanks
Felix R.
|
Overall Experience
Rating:
4.0
Not secure, no locks on storage facilities exterior doors. Used to have 'em, now just walk right in. Probably not too difficult to break into a locker.
Paul L.
|
Overall Experience
Rating:
5.0
The rental was extremely easy and quick. The owner was very nice.
Kyle L.
|
First Impressions
Rating:
5.0
Extremely professional
jeffery h.
|
Overall Experience
Rating:
5.0
Always professional and courteous staff. Only place I use when I need storage. And I highly recommend.
Desi Rae M.
|
Overall Experience
Rating:
5.0
The heart that the owner and staff have is so big and awesome. Everyone was helpful and professional.