Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I normally went to the location on 17-92 in orange city, however by mistake when I made my reservation I made the pick up at this location. And when I have to use u-haul again, I will make sure to use this location again. The lady at the counter was so nice and helpful. There's this one lady at the other location that is just rude and unpleasant. I really liked this location and the lady that worked there. I will definitely refer y'all to other people
Anna A.
Rating:
5.0
Customer did not leave a comment.
Adrina M.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Jose Q.
Rating:
5.0
Everything was perfect
zachary J.
Rating:
2.0
5th location that finallyntook truck. I dont understand how i got charged mileage and a extra day because nobody had room for this truck. Thats not my problem.
JEREMY H.
Rating:
5.0
The manager at the storage and drop off location was absolutely courteous and helpful with all my needs. Very professional and knowledgeable of everything that needed to be done. Very pleasant experience.
Natanael T.
|
First Impressions
Rating:
3.0
I like the damage/ contest options with the pictures.
Gerald S.
Rating:
5.0
Customer did not leave a comment.
MELVIN T.
Rating:
5.0
The woman helping me (I think she was the manager maybe? Not sure…) at 4:45 on 8/31 was extremely quick, pleasant, and got me on the road easily. She really made me feel like she was there for me! When I couldn't get the air to come on in the van, she came out side right away and helped me. Would definitely rent from this location again!!
Brandon E.
Rating:
5.0
Customer did not leave a comment.
Patricia S.
Rating:
5.0
Customer did not leave a comment.
RACHEL S.
Rating:
5.0
I wish it was more clear that a uhaul self pickup order will automatically cancel if you are more than 15 minutes late to pick up the rental. That has nothing to do with the location, which was a very bright ray of sunlight in a stressful day.
Brian S.
Rating:
5.0
Miss Millie was superb made the rental easy thanks Miss Millie
MARY D.
Rating:
5.0
Customer did not leave a comment.
Reychelle V.
|
Overall Experience
Rating:
5.0
Thanks! Best UHAUL ever!
Gregory C.
Rating:
5.0
Customer did not leave a comment.
MICHAEL J.
Rating:
5.0
Customer did not leave a comment.
MICHAEL S.
Rating:
4.0
A lot of Uhaul trucks at the end of Ailes making it hard to maneuver around them.
Nancy V.
|
Overall Experience
Rating:
5.0
I don't think we should be charged for use of the dolly. If it is there we should be allowed to use it without being charged extra.
Dominick D.
Rating:
5.0
I would highly recommend this location! I have had 2 excellent experiences with them!
Arlene B.
Rating:
5.0
The staff was accommodating to all my needs and friendly. Facility well kept and well lit.
Stacey S.
|
Overall Experience
Rating:
5.0
I would not go anywhere else!
Josephine O.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
norman S.
Rating:
5.0
Customer did not leave a comment.
ROBERT H.
|
First Impressions
Rating:
5.0
I wish I could remember her name. The employee was very knowledgeable. We hit a few bumps in the rental process and she fixed every one of them. She was kind and professional. Amazing experience.
CHRISTINA M.
Rating:
5.0
Customer did not leave a comment.
TINA A.
|
Overall Experience
Rating:
5.0
Everything was good clean and a good ride the only thing was the gas mileage like we had to stop every hour to get gas
Timothy V.
Rating:
1.0
I had to stop at 5 different locations before I could find one to drop off the equipment.
GIOVANNI M.
Rating:
5.0
Customer did not leave a comment.
kimberly e.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Barbara L.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christopher D.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LUZ R.
Rating:
5.0
Customer did not leave a comment.
Robert L.
Rating:
3.0
Customer did not leave a comment.
Reina M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Victoria J.
|
Overall Experience
Rating:
5.0
The staff is always so friendly and eager to assist. Great location and great people.
Keith B.
|
Overall Experience
Rating:
5.0
Caryl was very pleasant and a great help to us!
Arlene B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Wayne C.
Rating:
5.0
The process was very easy and the person who assisted me was fantastic! Thank you!
Marina R.
Rating:
5.0
Customer did not leave a comment.
Darryl M.
Rating:
5.0
I returned the truck early and with fewer miles a coupon to use for next time would have really made my day. As a multiple time user of uhaul, I have really had mixed experience. It seems that for each good experience I have there is equally one just as bad. I think next time, I will just use a rental truck from Home Depot.
ELIZABETH A.
Rating:
5.0
The units that are outside but enclosed in the buildings need fans installed they are very hot when you are inside them that’s the only thing I found wrong with this storage unit
Garland S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joseph N.
Rating:
5.0
Customer did not leave a comment.
Natalee F.
Rating:
5.0
Customer did not leave a comment.
Victor A.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Arnold R.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TONI A.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rosita C.
Rating:
5.0
Customer did not leave a comment.
Danielle H.
Rating:
5.0
The lady was nice and helpful
Cherita B.
|
First Impressions
Rating:
5.0
Nothing. I went twice in two weeks and the gal there was super friendly and helpful.
Matthew W.
Rating:
2.0
Person working the desk was extremely rude. Apparently U-Haul policy is that if you don't pick up at exactly the time you request, they cancel your reservation ( should make that clearer during reservation process). She acted like she was doing me a favor to call me with an attitude to tell me it was going to cancel. When I apologized and told her it was not clear on the website, she continued to tell me it was my problem and I should have known. Very unprofessional. I will not be using this location again in the future and would never recommend anyone to them for anything. In fact, I may not be using U-haul again because I believe if you are going to have insane company policies, you should make customers aware so they can avoid being chastised by the employee when they arrive to pick-up.
Christopher W.
Rating:
2.0
The truck had a bottle and pieces of pretzels behind and under seat, cup holders were dirty, and the truck leaks in the back
Sandra M.
Rating:
4.0
Customer did not leave a comment.
Katherine M.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Teashia J.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Derick R.
Rating:
2.0
Took us 3 hours to finally pick up the trailer. One if the ladies was rude& gruff.
Trailer leaked a little
GREGG W.
Rating:
5.0
Very friendly lady
Tyler P.
Rating:
5.0
Customer did not leave a comment.
JAMES C.
Rating:
5.0
Customer did not leave a comment.
Kenneth and Magaly S.
|
First Impressions
Rating:
5.0
Have really liked the employees and the owner.
All have been great to work with.
CHARLOTTE L.
Rating:
5.0
Was a very good experience. Was in and out quickly. Appreciate the great service. Cheers!
BRADLEY P.
Rating:
5.0
Customer did not leave a comment.
DENISE S.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Sheila G.
|
Overall Experience
Rating:
5.0
This store does an excellent job every time. Not much they can do to improve.
Denise S.
Rating:
5.0
Customer did not leave a comment.
Roderick B.
Rating:
3.0
The office manager is very rude. The few times I have gone into the office she would interrupt anytime I was trying to speak and wouldn’t listen to me.
Taylor K.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Trai A.
Rating:
4.0
Customer did not leave a comment.
Melissa C.
Rating:
5.0
I tried to use the website to return the truck. It didn't work.
Carol S.
Rating:
5.0
Excellent store and management to visit.
Gihan S.
Rating:
5.0
Customer did not leave a comment.
Leylia M.
Rating:
3.0
Truck had burn Mark's all over from cigarettes and smelled like cigarettes then was over charged for miles when a photo was taken during check out of the actual miles
Tamara D.
Rating:
5.0
Had to cancel unit but we are long time customers of this facility. Millie and staff are absolutely phenomenal! Dropping moving trucks off Monday the 14th . As always this staff goes above and beyond customer expectations!
Connie L.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CHARLOTTE L.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Keywon B.
Rating:
5.0
Very knowledgeable and helpful at this location.
Randolph C.
Rating:
5.0
for some reason loading my driver's licence pictures in advance didn't work, and they needed to be photographed again once I arrived onsite
Raffaele L.
Rating:
5.0
God Bless You All
Louise S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brant B.
Rating:
5.0
Customer did not leave a comment.
Pedro V.
Rating:
5.0
Thank you!
mark c.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
josue R.
Rating:
5.0
I rented here for over a decade - and had ZERO issues. Millie was extremely helpful with anything I ever needed. I would definitely recommend this facility. It is very well kept, and clean. I rented an air conditioned unit, and it was perfect - no bugs/rodents. The rent was affordable - and was not a bait and switch, after my move in - like a lot of other places I've rented. Thank you to the staff here, I appreciate your kindness!
MICHELLE Y.
|
Overall Experience
Rating:
5.0
Well operated site
Cheryl B.
Rating:
5.0
Customer did not leave a comment.
Eduardo B.
Rating:
5.0
Customer did not leave a comment.
Wilfredo C.
Rating:
5.0
Excellent
John M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cheryl B.
Rating:
5.0
Customer did not leave a comment.
Carolyn G.
Rating:
5.0
Customer did not leave a comment.
Francisco A.
Rating:
5.0
good as is
andres b C.
Rating:
5.0
Excellent service as always!
Sandra P.
Rating:
5.0
friendly, fast costumer service.!
MARK B.
Rating:
5.0
Customer did not leave a comment.
BETSY E.
Rating:
5.0
Customer did not leave a comment.
Joseph D.
Rating:
5.0
Customer did not leave a comment.
Antonio B.
Rating:
5.0
Customer did not leave a comment.
Carl G.
Rating:
5.0
Customer did not leave a comment.
Alan W.
Rating:
3.0
Customer did not leave a comment.
Johnnie K.
Rating:
5.0
Exceeded my expectations
Carl G.
|
First Impressions
Rating:
5.0
Millie was awesome and the truck was great ðŸ‘ðŸ¼
David G.
Rating:
5.0
Customer did not leave a comment.
emma H.
Rating:
5.0
Customer did not leave a comment.
CRISTINA O.
Rating:
5.0
Excellent employees.
Extremely friendly and helpful as I have a very hard time walking.
I will always use this location and will highly recommend these wonderful people.
Thank you.
Sandra P.
Rating:
5.0
Always friendly and helpful.
JAMES A.
|
First Impressions
Rating:
5.0
Online communication should be faster.
Gustavo A.
Rating:
5.0
The experience was excellent from start to finish. The staff at this location were amazingly friendly and helpful. They are the ones that definitely make this site. The location was clean and well maintained. I would do business there again for sure!
Rodney U.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cynthia E.
Rating:
5.0
Customer did not leave a comment.
Mirinda H.
Rating:
5.0
Customer did not leave a comment.
David S.
Rating:
5.0
Outstanding customer experience!
RONALD L.
Rating:
5.0
Excellent experience! Earned a repeat customer for sure!
Jose V.
Rating:
5.0
Customer did not leave a comment.
Amanda P.
Rating:
5.0
Customer did not leave a comment.
Jason G.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Elena D.
Rating:
5.0
Customer did not leave a comment.
Candido V.
Rating:
5.0
I have been a Uhaul Customer for a few years. I have used the storage unit, rented Uhaul trucks and also used the Uhaul Hired Help feature on their site. Everytime, the Debary general manager Millie McClure went over and beyond. I can not express how grateful I am. Thank you Millie!!! You definitely helped ease my moving anxiety.
Dora T.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Aileen v.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Freddie B.
Rating:
5.0
Customer did not leave a comment.
Jason G.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Marina C.
Rating:
5.0
I I have a very difficult time walking.
The employees are so very nice and helpful.
I have dealt with them many times.
I will highly recommend this location.
Thank God so very much.
Sandi
Sandra P.
Rating:
5.0
Customer did not leave a comment.
Brad R.
Rating:
5.0
Millie McClure is very customer focused and exactly the type of person you need facing your customers!
Timothy B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MICHAEL M.
Rating:
5.0
The sales representative at this location was very friendly and helpful. Second time we've used this location in 2 years always good service.
Dea F.
Rating:
5.0
Customer did not leave a comment.
Jason G.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
larry P.
Rating:
5.0
A+ positive experiences at this Uhaul in Debary. Friendly and overall a great place to rent a truck.
Christopher O.
Rating:
5.0
Very nice agent. Quick and painless rental and return.
KEVIN M.
Rating:
3.0
Van smelled horrible, I think somebody used it to transport manure, and the air conditioner didint work well
Anthony R.
Rating:
4.0
Where we rented, the people were great. Got a vehicle trailer that broke down. Called roadside assistance, got three different stories of what to do. Frustrating and set us back a full day. Then where they told us to drop it off would not accept it. Had to drop trailer off at a different place than truck. Again frustrating. But all the folks at drop off an pick up were professional an courteous. Felt like maybe uhaul would cut us a small break on cost. Nope.
David C.
Rating:
5.0
I've known Ms. Millie for many years..She always has a spectacular staff. Everyone is knowledgeable and courteous. Thank You
TERRIE A.
Rating:
5.0
Customer did not leave a comment.
Leif E.
Rating:
5.0
Very nice people working here.
Sandra J.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
La Toya E.
Rating:
5.0
Customer did not leave a comment.
Hilda T.
Rating:
5.0
Customer did not leave a comment.
Cynthia B.
|
Overall Experience
Rating:
5.0
No issues moving in..
Alana A.
|
First Impressions
Rating:
5.0
I would recommend this facility!
Lori C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
william n.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michel M.
|
Overall Experience
Rating:
5.0
Everything was perfect. Everyone is prompt and friendly I couldn't ask for better
Barbara A.
Rating:
5.0
Los storages de UHaul son buenos y accesibles en todo, son espaciosos y hasta el precio está bien, como cuando llegamos al de Enterprice un buen lugar de almacenaje, los empleados son amables, yo recomiendo no hay mejores storages que los de UHaul.
Percy M.
|
Overall Experience
Rating:
5.0
Friendly, helpful and professional.
A shout out to Millie!
Thank you.
Sandra P.
Rating:
5.0
Customer did not leave a comment.
John M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Travis C.
Rating:
5.0
Everything was perfect. Melissa who was there upon my arrival was very pleasant and accommodating
BARBARA A.
Rating:
5.0
Staff was super, especially Millie and I think her name is Christina...
RITA H.
|
Overall Experience
Rating:
5.0
It's nice to see a smile, moving day isn't pleasant. The staff is!
Jennifer M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Steve Z.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John M.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
TODD L.
|
Overall Experience
Rating:
5.0
Very friendly staff and manager Would highly recommended
Barry L.
|
Overall Experience
Rating:
3.0
You have to buy their lock. I felt like a bother to the employee working- I believe her tag said owner.
Annika L.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Yenisey P.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tabetha J.
|
Overall Experience
Rating:
5.0
Thank you so very much for everything! Excellent staff! Great customer service!
Michelle H.
|
Overall Experience
Rating:
5.0
Excellent experience!
Steve Z.
|
First Impressions
Rating:
5.0
Millie was extremely helpful the day I checked in (compared to the other location on 17-92.) I'm glad I was turned away from them otherwise I wouldn't have had the less-stressed experience with my out-of-state move.
Thanks Ms. Millie.🤩
KAREN W.
|
Overall Experience
Rating:
5.0
Very nice facility. Good location.
John R.
|
Overall Experience
Rating:
5.0
Young lady working was awesome
Tabetha J.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Constance E.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Victoria J.
|
First Impressions
Rating:
5.0
Millie is awesome and always a pleasure to deal with. I will definitely use her facility again if I ever need another storage unit.
Joseph R.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
sam c.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert L.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John R.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cynthia B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOANNE C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert L.
|
First Impressions
Rating:
5.0
Customer service very professional and helpful and friend
I definitely and highly recommend the uhaul of orange city (debary)
Victor P.
|
First Impressions
Rating:
5.0
Millie was extremely accommodating and professional
. My move was a lot less complicated bc of her.
KAREN W.
|
First Impressions
Rating:
5.0
Keep up the Great work- Wendy & Mellie
Stanley A.
|
First Impressions
Rating:
5.0
Millie and the whole crew are very good people to work with. Never ever a problem. I would give them ten stars if they had it.
Richard T.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Michelle H.
|
First Impressions
Rating:
5.0
I have been using this facility off and on for years. Millie and her crew are always friendly and happily go about about their work.
It is a pleasure to do business with them.
I cannot say that about all Uhaul locations I have used through the years.