Customer Reviews for U-Haul Moving & Storage of Decatur

1,065 reviews

1155 E Pershing Rd   Decatur, IL 62526

(217) 917-4387

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(217) 917-4387

1155 E Pershing Rd
Decatur, IL 62526

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Received email for due date didn't receive one for the previous month

RANDALL T.  |  Overall Experience 
Rating:
5.0

But I won't return uhaul again .. told me it wud b 54.75 then they debit my acct an additional 21.54. Idk why but thats fine

Peggy R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LISA B. 
Rating:
5.0

Customer did not leave a comment.

Sonya W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amirika P.  |  Overall Experience 
Rating:
5.0

The staff is friendly and knowledgeable. I would recommend this facility to everyone.

NICHOLAS L. 
Rating:
3.0

You can clean or shampoo the trucks better because I'm tired of every time I rent a U-Haul it reaks of marijuana I sometimes have to put my kids in the truck with me it's very unprofessional not classy and just makes me wish it was someone else I can rent trucks from. I would also like to say that I really done think mechanically the truck is taken care of well it stalled with me and I'm no mechanic but I can tell these trucks are poorly maintained sorry for such a bad review but I'm just being honest.

EDWARD S. 
Rating:
5.0

I gave good ratings, but I did have 2 major issues. The first time I went to get some things out of my unit it was locked with a U-Haul lock on it. It was an error. The only reason it was an issue is because I was in a super hurry and very jammed up that day. It took extra time to get into the unit. Next, when I did get in, my stuff was soaking wet!! That was a huge problem, again because of my time crunch. Needless to say I was NOT going to put another thing in there. It was a maddening experience. I do think my experience was a rare and unfortunate one, that is why I am not giving a bad rating. I like that your facility looks very nice and so glad you took over the old rundown K-Mart.

paula l.  |  Overall Experience 
Rating:
4.0

I was charged 21.00 more wen I brot truck back ..not sure why

PEGGY R. 
Rating:
5.0

I came a little early to pick up my van. My request was accomodated- which I greatly appreciate. The van hadn't been cleaned yet- but that was fine with me. The tire pressure was low on one tire making the warning lite continuously be shown. I notified the gentleman before I left- and he said he would note it for when I brought it back. Also, even with only 3k miles, the van seemed to shift very differently- like the transmission was slipping.

ERIC B. 
Rating:
5.0

Customer did not leave a comment.

SHIH-SHIAN H.  |  Online Move In 
Rating:
4.0

Can't think of a thing. It all went smoothly

REBECCA R. 
Rating:
5.0

Customer did not leave a comment.

KEEGAN D. 
Rating:
5.0

Everything was great!

ANTHONY B. 
Rating:
5.0

Customer did not leave a comment.

GROVER P. 
Rating:
5.0

It was all excellent!!!

GLENDA L. 
Rating:
5.0

Customer did not leave a comment.

RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

RANDALL S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

SUE L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DANIEL C. 
Rating:
3.0

The reason I answered NO to #5 and #6 is because the facility needs to be fumigated very badly. I only had a storage space for one week, and I noticed cockroaches in my plants as I was removing my property from storage. Many more cockroaches came out of my furniture when I got moved into my new home. They were not in my property prior to being in the Uhaul storage facility and I had to fumigate my new home immediately.

JAMES J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVE B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Staci M. 
Rating:
5.0

CANT THINK OF A THING

Jody B. 
Rating:
5.0

Customer did not leave a comment.

Gladys J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryan B. 
Rating:
5.0

Great service. Couldn't ask for better

RONALD R. 
Rating:
4.0

Customer did not leave a comment.

TRYSTAN A. 
Rating:
4.0

Customer did not leave a comment.

Wendy G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shalondrelle B.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

ALEXIS J. 
Rating:
5.0

Customer did not leave a comment.

Myranda L. 
Rating:
5.0

Customer did not leave a comment.

Edward B. 
Rating:
5.0

Customer did not leave a comment.

Malisha B.  |  First Impressions 
Rating:
4.0

The facility is clean, easy to access and in a convenient location. Customer service is lacking. Called and was on hold for over 15 minutes and no one answered. Tried to rent on the website and the system locked up at the third step on multiple attempts and wouldn't advance to complete the rental. Went to the store in person and was assisted after a short wait. The staff are friendly and knowledgeable.

Nina P.  |  First Impressions 
Rating:
5.0

Great help from the man there tonight

STACEY D. 
Rating:
5.0

Customer did not leave a comment.

KENNETH S. 
Rating:
5.0

Jordan was great, really on top of things.

Wes O. 
Rating:
3.0

I've rented here before and I have always found the service friendly and very good and the equipment in great condition. On this occassion I decided to use the Mobile pickup. I made my reservation online at uhaul.com website. Since I wanted the truck before the location opened and because the service is "electronic" or automated and I work in IT and things aren't always as good as good as they sound, I called ahead to the location to inquire how mobile pickup would work. I was told they prepare the truck the night before and the accessoies I ordered would be in the truck and I would retrieve the keys from the lock box once I arrived and allowed my GPS to locate and there was no way they could not leave keys in the lockbox because they couldn't lock their main facility doors to leave for the evening unless my rental keys were in the mobile pickup lock box. The guy was insistent I give him my credit card # so I informed him that I already had the information filled out on the uhaul website I just had to hit the submit button. So Sunday AM, I arrive a little after 8am trying to do mobile pickup and of course it tells me i have to come back and do a manual pickup when the faciltiy opens. The attendant claims that they forgot to put the keys in the lock box, however, the truck was parked some 1,000 feet away out on Pershing road with none of the equipment I ordered in it and pouring down rain. I honestly beleive an employee at that location changed my mobile pickup to a manual pickup, and I am wondering if it is because I wouldn't give the guy I called there my credit card number over the phone as he asked for it about a half dozen times. Or if they get a commision of some sort for local orders. They also told me during the manual pickup I had to give them my drivers license and credit card all over again after I had supplied it on the web site...being in IT that makes no sense to me. It was on file with my reservation......as my order was not fully billed due to the pending mileage charge added AFTER I use the truck. In addition, they marked that the truck had 3/8 tank of gas and while it did have over a 1/4 tank it was not 3/8. I returned the truck with the same amount of fuel I left with and got hit with a $15 Fuel fee.....what happened to giving me a full tank of gas so I could return it full and didn't have to guess? hmmm? Then the mobile drop-off was never explained to me so I could not do the mobile drop off at 9PM Sunday night as I had just locked the keys in the lock box and then tried to do the drop off in the individuals car who was picking me up. Overall not too pleased with this particular experience...shining example why America is going in the toilet...this whole experience is about the greed of corporate America and the pressure they put on their employees to pad the bottom line. You know the rate was reasonable, accessory rental prices were reasonable, the mileage charge a little high especially with me paying fuel, but then slamming customers with added fees and setting up the system so you can easily add those fees to unsuspecting customers is a little disconcerting. Thank you for taking my feedback.

CHRISTOPHER R. 
Rating:
5.0

Customer did not leave a comment.

Lori H. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

BRITTANY M. 
Rating:
5.0

It should make a difference what color you are or what female or male Charleston Illinois site should have been more courteous to me by not charging me to deposit when I was not supposed to be encharged a deposit so with that being said The employee at the Decatur location was very very nice very very helpful and he was he he did all he could and he would also return my deposit bit might be possible but I also felt like that that put me in a bind after they charge me that so anyways I thank you very much watch what the split services

ERNICE C. 
Rating:
5.0

The service was perfect. I’ve never had anything but a great experience with the staff and the product at U Haul. As a life long resident of Decatur, I am so pleased that U Haul moved into the old Kmart. The building looks great and the area is well kept. This business is a great asset to Decatur in every way!

paula l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MAYRENNIE J.  |  Overall Experience 
Rating:
5.0

Really helpful and fast service

Michael C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAUL L. 
Rating:
5.0

Rental experience was great…had the trailer I needed to use for the day…got me in and out and on schedule. Appreciate that. Thanks.

JASON O. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

CHERYL P.  |  Overall Experience 
Rating:
3.0

The truck cab was not clean. Employee could have explained the process better.

Donna H. 
Rating:
5.0

Customer did not leave a comment.

HOWARD S. 
Rating:
5.0

Customer did not leave a comment.

TINA M.  |  Overall Experience 
Rating:
5.0

Everything was nice and clean, employee was respectful and helpful, only complaint I have is it was kind of uncomfortable sitting straight up. Can't let seat back a little bit.

ANTONIO J. 
Rating:
5.0

Jordan was an excellent help. Great service and very friendly. Top notch.

JAMES H. 
Rating:
3.0

Customer did not leave a comment.

Steven B.  |  First Impressions 
Rating:
5.0

Love the room should have went with 10x15 but I made my choice work. Building was very well maintained. Love the fact you was given a new lock along with your unit. Love the inside unloading and use of carts. Love the access control to the building. Love the fact it's climate controlled.

Lawrence H.  |  Online Move In 
Rating:
4.0

I was charged $7 extra for the dolly that came with the truck, and DID NOT use. It seems to be an excessive charge. Also, the storage rooms need to be fumigated. There were cockroaches in my belongings when I picked them up from storage.

JAMES J. 
Rating:
5.0

Everything was easy to do to reserve the truck online. The free storage unit for 1 month with 1 way rental was a major savings as well as very helpful. The people I interacted with during pick up and drop off were polite and professional. I will use U-Haul again. To be honest you guys are killing it keep it up.

Lawrence H. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

Customer did not leave a comment.

cathy l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyler B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LACEYELIZABETH W. 
Rating:
3.0

They gave me the wrong unit, for starters. I found a charge on my credit card even though the first month is supposedly free. There is a box of poison in each unit, and it concerns me that you have a critter problem. I plan on moving out very soon.

Terry H.  |  First Impressions 
Rating:
5.0

Associate who got us checked in was very friendly and knowledgeable.

Monica C. 
Rating:
5.0

Customer did not leave a comment.

Cody R. 
Rating:
5.0

Because as I ask for more time ,the worker made it so I could get more time. And that is putting customers first,I love service like this one,Thank U

LOIS S.  |  First Impressions 
Rating:
2.0

I paid for a secure unit for several months from day one the alarm did not work on the unit. Multiple times the shop guy was in the building smoking.

Cory J.  |  Overall Experience 
Rating:
5.0

Pleaased

Richard H. 
Rating:
5.0

The guys at my location are awesome

MARGARET F. 
Rating:
5.0

Customer did not leave a comment.

LAURA A. 
Rating:
5.0

Customer did not leave a comment.

Gregory P. 
Rating:
5.0

Clean and well lit facility.

GREGORY P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ABEL G. 
Rating:
5.0

Jordan was amazing I called earlier yesterday about 11am and spoke to John and I told him I moved out. He said he would check and send me an email he never did and I was due to pay on my storage the next day!!! I called back around 5pm and Jordan answered I told him my situation he promptly went and look at my unit saw I moved out. He immediately moved me out and sent me a move out receipt to my email!!!! Thanku so much Jordan great customer service 🙌

LATONYA W.  |  Overall Experience 
Rating:
5.0

vehicle was dirty on the outside and cab smelled of smoke.

TRENTON R. 
Rating:
5.0

Customer did not leave a comment.

Scott B.  |  First Impressions 
Rating:
3.0

Thank you for making my moving experience easy and stress free!

ALLISON L.  |  Overall Experience 
Rating:
5.0

I had difficulty getting my location pulled up through your website. It cost me $20. My only “complaint”

JENNIFER K. 
Rating:
5.0

Customer did not leave a comment.

Lisa E.  |  Overall Experience 
Rating:
5.0

Employee was courteous, friendly and helpful

JAMAAL H. 
Rating:
5.0

The customer service that Cadean gave at the Pershing location in Decatur was amazing and I would recommend anyone to go there. He went above and beyond. Showing me where my storage was and how to use the key pads to get in after hours.?

CHERYL P.  |  First Impressions 
Rating:
5.0

At this point...nothing...

JAMES A. 
Rating:
5.0

Customer did not leave a comment.

DANIEL C. 
Rating:
5.0

This is my first experience renting a U-haul. I wasn't sure what was involved. I downloaded the App and completed it on line. When I arrived it seemed what I had done on line was duplicated. The customer service representative at this location was excellent! So it was no fault of his. I just felt like I didn't need to complete the online process.

STEPHEN M. 
Rating:
5.0

Customer did not leave a comment.

GWENDOLYN M.  |  First Impressions 
Rating:
4.0

Trailer we were pulling the straps were worn. One came undone in transit. Trailer had mud and gravel in grooves. Tires were dangerously worn . Truck engine was loud. Engine made noise in like rocks in it while driving it

CATHY H. 
Rating:
5.0

Excellent staff. They were polite and helpful.

ed y.  |  Overall Experience 
Rating:
4.0

Receiving invoices has been challenging.

Dream Catchers O.  |  First Impressions 
Rating:
5.0

Very friendly and on point with everything I needed

TACARRA W. 
Rating:
4.0

Customer did not leave a comment.

DAVID F. 
Rating:
4.0

Customer did not leave a comment.

RUSSELL A. 
Rating:
5.0

Very professional

MICHAEL S.  |  First Impressions 
Rating:
5.0

Great customer service

ZACHARY H. 
Rating:
4.0

I was charged for using the dolly however I did not use it. It was undone and no seal on it when I got the truck. So, I guess just make sure the equipment is sealed before someone else uses it that way the wrong person does t get charged

BRIANNA M. 
Rating:
5.0

Awesome, thanks

Achim L. 
Rating:
3.0

Customer did not leave a comment.

Adam W. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Sarah J. 
Rating:
5.0

Customer did not leave a comment.

SARAH W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ARCHIBALD P. 
Rating:
5.0

Customer did not leave a comment.

MARSHELLE T. 
Rating:
5.0

Great customer service.

Mohammed K. 
Rating:
5.0

Customer did not leave a comment.

CHARLOTTE C. 
Rating:
5.0

The employee's at this drop off location were awesome!

MATTHEW WAYNE G. 
Rating:
5.0

Customer did not leave a comment.

Lena C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bridget R. 
Rating:
5.0

Customer did not leave a comment.

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

DEAN P.  |  First Impressions 
Rating:
5.0

God Bless You All! Everything was great.

GLENN J. 
Rating:
5.0

Customer did not leave a comment.

Gladys J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRIANC K. 
Rating:
5.0

Layout of the store is confusing.

Lisa I. 
Rating:
4.0

Hire more people.

BILAL F. 
Rating:
3.0

Customer did not leave a comment.

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY M. 
Rating:
5.0

Nothing

RONALD S. 
Rating:
5.0

Customer did not leave a comment.

ADRIANA G. 
Rating:
3.0

Customer did not leave a comment.

BRIANC K. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Good service

BOBBY H. 
Rating:
4.0

I would however warn them that they need to make sure that all the lights are working

Jonathan S. 
Rating:
5.0

Only problem was the mirrors were stuck and could not be adjusted.

REBECCA R. 
Rating:
3.0

Typically the service here is decent. Always friendly employees. Last rental was awful. I'm hoping it's not due to new management. Took over a hour to wait in line and pick the truck up. Then I had to walk a mile to find the truck. Nobody could tell me where it was. It was way out on Pershing road. Then the passenger door would not shut properly didn't realize this until we were on the hiway. And on top of it they gave me no key to the padlock. This was a huge ordeal as I had to pay someone to stay with it to guarantee nothing got stolen out of the back. This rental was totally awful. I use to rent from this location twice a week and I've never experienced such an awful ordeal.

KIMBERLY W. 
Rating:
4.0

We rented a tow dolly and 20 min later didn't need it. Scheduled to return it 45 min away and when I called to change return place since we were still right by uhaul was told I Couldn't do that. So had to drive a empty trailer 45 min to home just to return it there. Noone could help and if I returned it to the place I rented it I would be charged 3x the cost. The place I rented service was fine but getting no help was VERY frustrating

DANNY S. 
Rating:
5.0

Find me a trailer within my requested location instead of 80 miles 1 way.

CHARLES F. 
Rating:
5.0

Customer did not leave a comment.

Greg C. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER G. 
Rating:
4.0

double check for pads and appropriate dollies

Matthew N. 
Rating:
5.0

Customer did not leave a comment.

Justin L. 
Rating:
5.0

Customer did not leave a comment.

Kenneth K. 
Rating:
4.0

The trailer wiring harness needed some work. Found that some of the insulation had come off.

TIMOTHY F. 
Rating:
5.0

Gas gage in the truck was not reading correctly.

MOLLY G. 
Rating:
5.0

Customer did not leave a comment.

GORDON G. 
Rating:
5.0

Customer did not leave a comment.

JORDAN C. 
Rating:
5.0

Everything was great!

MATTHEW E. 
Rating:
5.0

I just want to say thank you to Dennis for all the help, he really made things go smoothly for me during such a stressful time!

JOSEPH N. 
Rating:
5.0

Very good local service. Phone app was pretty bad though.

MATTHEW J. 
Rating:
4.0

Customer did not leave a comment.

ISRAEL F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER J. 
Rating:
1.0

It cost me a great deal of unnecessary money. The guy refuse to give me the key to storage and the truck he said I can get the storage key when I’m finished with the truck. Well when the loading was finished it was closed which cost me 159.00 more dollars to hire new movers to unload the next day. I was given a storage inside at the very end very expensive lesson never again uhaul

marsha c.  |  First Impressions 
Rating:
5.0

Very helpful. Although it said the lock would be in the space it wasn’t but the gentleman at the front desk was super helpful. Asked if I had any issues with checking in and wanted me to know they were there if there were any issues to let him know.

Marybeth A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tiana C.  |  First Impressions 
Rating:
5.0

Professional, friendly & helpful staff. Clean, modern secure facility!!

Tramaine P.  |  First Impressions 
Rating:
4.0

Great service

LINDA C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terra R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dereck U.  |  First Impressions 
Rating:
4.0

Move in was easy, convenient and the entry/access procedure explained to my satisfaction. Further access has been simple and convenient.

Nelson L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff C.  |  First Impressions 
Rating:
1.0

Due to the office being closed, I had know access to a broom to sweep out the very little glass from a small broken lamp that was left behind leaving me to be charged the beyond unacceptable outrageous unacceptable $100 cleaning fee that I was NEVER told about or explained!! Plus the guy lied and said the gas was just under the same level it was when picked up. Me and my 2 sons made sure the gas was definitely returned with the right amount of gas, but still charged me $50. Needless to say I'm outraged at this $150 total RIP off fee!!! And will be spreading the word of how Uhaul will screw you over every chance it gets!! Plus the guy who sold me the lock for my uhaul storage only sold me 1 lock & never told me that my storage would be 2 separate units. I was given the impression it would be 1 big unit, not 2 different ones.

Summer B.  |  First Impressions 
Rating:
5.0

The process was very streamlined and personnel were fabulous and helpful. Thank you.

Kelly B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Junie W.  |  Online Move In 
Rating:
5.0

Kevin was great! Very accommodating and friendly! I would recommend uhaul to anyone looking for moving needs and storage!

Daniel H.  |  First Impressions 
Rating:
5.0

I set the alarm off twice; I didn’t realize I needed to insert my code to deactivate it. It would have been helpful to have that detail highlighted in the email that was sent. The staff was wonderful and helpful and made the move in very easy

Shondra L.  |  Online Move In 
Rating:
5.0

The onsite manager that handled my storage transaction was Extremely knowledgeable and helpful. I recommended a UHAUL storage the same day to my sorority who has been looking for a climate controlled unit to store items for our organization.

Stacey Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelli H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammy P.  |  First Impressions 
Rating:
5.0

The staff was very friendly and very helpful. They were able to answer all of questions and you could tell they enjoyed their job! Great Staff!

Tim W.  |  First Impressions 
Rating:
5.0

The staff at the Decatur store is friendly ,helpful, and knowledgeable.All in all a very pleasant experience.

Frederick C.  |  First Impressions 
Rating:
5.0

My experience was excellent with a very knowledgeable and helpful employee. The unit was clean and easy to access.

Craig B.  |  First Impressions 
No reviews have been submitted for this location.

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