Pay attention to details. I had paid for furniture pads, I didn't receive and went back to get, but my helpers already loaded furniture and used household items to protect furniture. could not be refunded when returned with truck and UNused furniture pads. Was told there were no dollies or furniture lifts, but saw some sitting around. Will consider using different UHaul company in future. Also was very hard to get through on phone when I tried several times to call
Moving Truck Rental in Decatur, IL at U-Haul Moving & Storage of Decatur
Moving to or from Decatur, IL 62526? Get FREE truck rental rate quotes at U-Haul Moving & Storage of Decatur.
Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul Moving & Storage of Decatur
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Decatur, IL.
Cargo vans and pickup truck rentals in Decatur, IL
U-Haul cargo van rentals and pickup trucks in Decatur, IL are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Decatur, IL 62526. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
Prompt helpful courteous service from all employees. Thank you!!
Denise was so awesome to work withâ€”we were doing an emergency move for my daughter, and Denise took great care of us! Everyone at the location was wonderful and really nice. Will definitely use the facility again!
The reps were very helpful and courteous. The only complaint would be the rep that helped me smelled of skunk (weed).
This Uhaul experience was so easy! We had no problems. Plus the price was perfect
The girl in the office was very curtious and explained everything. I had very little wait from the time I got there till the time I left with the rental. My wait was due to her assisting a disabled person with getting a purchase to their vehicle. I thought she went above and beyond in assisting that customer. She was very detailed in explaining my rental and the return proceedure for when I brought it back. She made sure I had everything I needed for my move. When I returned the truck, the same girl was working and she was on the phone. I could hear the customer on the phone yelling and cursing at her. She handled the situation very professionally and remained calm when most people would not have. If I would not have been able to hear the person on the other end yelling I would never have know she was upset by the way your employee was handeling situation. When the call was over she apologized for my wait which was only a minute or two. Im sure she knew as loud as the lady was yelling, I could hear her cursing. Iâ€™m sure that was part of the reason for the appolgy as well. I was not bothered because I thought she handled the situation perfectly and professionally. I was impressed enough if I currently had an opening for a customer service rep at my company, I would have offered her a job on the spot. It was a great experience from beginning to end. The gentleman that was waiting for me when I returned was extremely polite and quickly checked in my rental. He was very thurough and made sure to say aloud any and all observations regarding mileage and fuel level. In all I would rent from this location again simply because of the service I received and the employees I encountered today.
Helpful friendly staff
There doing good keep up good work and keep friendly attitude even if the customer have bad day sound like there bad mood that my tip in all they were perfect will be back rent again
Great Friendly Service!!
No improvement needed! The employee's were very friendly and super helpful! This was one of the smoothest most pleasant service experiences I have had in recent memory!
Only had two issues the back door froze and had to pry it up, moms attic had lead and 4 boxes got wet
Everybody who works there is WONDERFUL, very friendly, courteous and helpful. Great experience. I would highly recommend your place to everybody. Thanks so much for being a number one company to work with.
It was a nice clean truck. Very happy with the equipment. Madison was pleasant to work with. Just wish you had RV storage. Thank you.
Decatur facility was vet clean and staff friendly and helpful
our only complaint was that the man putting the trailer on our vehicle did not screw it down. luckily we realized it before we got on the highway.
Great customer service
Logan and other staff was kind helpful respectful I will in the future use them again thank you Decatur Uhaul any friends of mine that will be ever moving or just need storage uhaul is the best
Nice facility, friendly help
Nothing at this time, I was very happy with the personnel and the service.
If a customer schedules a pick up in Bloomington don't make them go to Decatur.
They did not explain to me about the dolly being used, I was told after I used it that I had to pay I have rent a truck many times but never once explained I was very unhappy
Helpful and friendly staff, eager to make sure all of our moving needs were met. Have used the Pershing location multiple times. Great job as always.
Have staff do walkaround of truck with customer to check for damage.
Very good experience. I have no complaints.
Overall pickup of the 10ft truck went very well - the young lady working was very helpful and did a great job. However drop off did not go well, truck was returned on a Saturday afternoon and the same young lady was working by herself, as she was helping another customer a line started to form and we ended up waiting almost an hour just to return our truck. This was in no way her fault as she was the only one working, needless to say a lot of the people were not happy with the long wait. Please consider extra help in this location on the weekends as this is when most people will tend to use your business. The young lady apologized to us for the wait and we told her it wasn't her fault that more help was needed and under the circumstances she still did a very good job.