Customer Reviews for U-Haul Moving & Storage of Decatur

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Decatur

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Ronnie W.
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Customer did not leave a comment.

Lori R.
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Pay attention to details. I had paid for furniture pads, I didn't receive and went back to get, but my helpers already loaded furniture and used household items to protect furniture. could not be refunded when returned with truck and UNused furniture pads. Was told there were no dollies or furniture lifts, but saw some sitting around. Will consider using different UHaul company in future. Also was very hard to get through on phone when I tried several times to call

Jacob S.
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Customer did not leave a comment.

Caroline B. | First Impressions |
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I will always use U-Haul. They save the day.

Herman B.
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Terrence T.
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Adam R.
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Prompt helpful courteous service from all employees. Thank you!!

Lisa D.
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Denise was so awesome to work with—we were doing an emergency move for my daughter, and Denise took great care of us! Everyone at the location was wonderful and really nice. Will definitely use the facility again!

Caryl F.
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Customer did not leave a comment.

Lisa H.
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Andrew B.
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Stephen M.
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Megan M.
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Myron H.
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Jacqueline B. | Overall Experience |
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Rachael S. | First Impressions |
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Great job

Julie S. | Overall Experience |
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Kevin was fantastic and helped me get the size storage I needed. I will definitely return of the need arises.

Keith R.
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The reps were very helpful and courteous. The only complaint would be the rep that helped me smelled of skunk (weed).

Natasha S.
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This Uhaul experience was so easy! We had no problems. Plus the price was perfect

Jason Y.
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The girl in the office was very curtious and explained everything. I had very little wait from the time I got there till the time I left with the rental. My wait was due to her assisting a disabled person with getting a purchase to their vehicle. I thought she went above and beyond in assisting that customer. She was very detailed in explaining my rental and the return proceedure for when I brought it back. She made sure I had everything I needed for my move. When I returned the truck, the same girl was working and she was on the phone. I could hear the customer on the phone yelling and cursing at her. She handled the situation very professionally and remained calm when most people would not have. If I would not have been able to hear the person on the other end yelling I would never have know she was upset by the way your employee was handeling situation. When the call was over she apologized for my wait which was only a minute or two. Im sure she knew as loud as the lady was yelling, I could hear her cursing. I’m sure that was part of the reason for the appolgy as well. I was not bothered because I thought she handled the situation perfectly and professionally. I was impressed enough if I currently had an opening for a customer service rep at my company, I would have offered her a job on the spot. It was a great experience from beginning to end. The gentleman that was waiting for me when I returned was extremely polite and quickly checked in my rental. He was very thurough and made sure to say aloud any and all observations regarding mileage and fuel level. In all I would rent from this location again simply because of the service I received and the employees I encountered today.

Mark R.
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Helpful friendly staff

Tammy P. | First Impressions |
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Customer did not leave a comment.

Julie B.
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Paul W.
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Trystian B.
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Travis B.
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There doing good keep up good work and keep friendly attitude even if the customer have bad day sound like there bad mood that my tip in all they were perfect will be back rent again

Paul W.
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Customer did not leave a comment.

John R. | Overall Experience |
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Great customer service. Clean environment. Good to have this level of service in Decatur. Thank you.

Fred G.
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Customer did not leave a comment.

Kathleen B.
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Richard M.
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Great Friendly Service!!

Jacob J.
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ERIC P.
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Melodie M. | Overall Experience |
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I was dissappointed because I only had it, storage , for a week. Then did not need it so cancelled it. thought I should of got a refund back for the 3 weeks did not use ANGRY about that. Otherwise ev

Julia D. | Overall Experience |
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The staff was very friendly and helpful. Will use again should the need arise.

David G.
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Customer did not leave a comment.

Melodie M. | First Impressions |
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easy to rent

Tim W. | First Impressions |
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The staff was very friendly and very helpful. They were able to answer all of questions and you could tell they enjoyed their job! Great Staff!

Billy I.
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No improvement needed! The employee's were very friendly and super helpful! This was one of the smoothest most pleasant service experiences I have had in recent memory!

Samantha L.
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Customer did not leave a comment.

Lawrence J.
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Randy T.
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Only had two issues the back door froze and had to pry it up, moms attic had lead and 4 boxes got wet

Marshall W.
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Debbie B.
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Everybody who works there is WONDERFUL, very friendly, courteous and helpful. Great experience. I would highly recommend your place to everybody. Thanks so much for being a number one company to work with.

michael C.
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James E.
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It was a nice clean truck. Very happy with the equipment. Madison was pleasant to work with. Just wish you had RV storage. Thank you.

Dennis P.
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Matthew C.
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Decatur facility was vet clean and staff friendly and helpful

Shania D.
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Dana J.
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our only complaint was that the man putting the trailer on our vehicle did not screw it down. luckily we realized it before we got on the highway.

David B.
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Frederick C. | First Impressions |
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The staff at the Decatur store is friendly ,helpful, and knowledgeable.All in all a very pleasant experience.

Cynthia P. | First Impressions |
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Everyone was very nice and friendly. Process was quick, and staff was very knowledgeable. The van I rented was in excellent condition and drove nice. Storage units are above average and worth the $.

chris S.
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Great customer service

tina J.
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Logan and other staff was kind helpful respectful I will in the future use them again thank you Decatur Uhaul any friends of mine that will be ever moving or just need storage uhaul is the best

Melissa R.
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Customer did not leave a comment.

HARDIK S.
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Thomas B.
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Nice facility, friendly help

Danny H.
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Charles C.
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Susan M.
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Nothing at this time, I was very happy with the personnel and the service.

Ronald P.
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James G.
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Alyssia J.
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Calob N.
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If a customer schedules a pick up in Bloomington don't make them go to Decatur.

Julie M.
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They did not explain to me about the dolly being used, I was told after I used it that I had to pay I have rent a truck many times but never once explained I was very unhappy

troy K.
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Helpful and friendly staff, eager to make sure all of our moving needs were met. Have used the Pershing location multiple times. Great job as always.

Michael W.
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Have staff do walkaround of truck with customer to check for damage.

Amy C.
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Customer did not leave a comment.

dayna B.
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Jonathon L.
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andrew h. | Overall Experience |
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We used them to store some of our belongings during a move. Never had any issues and will use them again!

Laura M.
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Deana D.
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Very good experience. I have no complaints.

Gary S.
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Overall pickup of the 10ft truck went very well - the young lady working was very helpful and did a great job. However drop off did not go well, truck was returned on a Saturday afternoon and the same young lady was working by herself, as she was helping another customer a line started to form and we ended up waiting almost an hour just to return our truck. This was in no way her fault as she was the only one working, needless to say a lot of the people were not happy with the long wait. Please consider extra help in this location on the weekends as this is when most people will tend to use your business. The young lady apologized to us for the wait and we told her it wasn't her fault that more help was needed and under the circumstances she still did a very good job.

Willie H.
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Customer did not leave a comment.

Starlin L.
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I found this location organized and efficent.

Karen B.
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I renting a truck and i had it about 45 minutes. I brought it back and waiting in line for an hour just to return the truck. You need more people to maintain the busy. Everything else was great, customer service was excellent. Thanks

Versina K.
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Customer did not leave a comment.

Jason D.
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Lacresha D.
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I filled tank OVER what it had when I received it and was still charged a fuel refill fee based on technicality.

Scott S.
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William M.
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Tony W.
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Gary P.
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Derek G.
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Michael M.
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Erik F.
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Customer service needs improvement. I reserved online the night before and had to wait 30 minutes in line to pick up the rental and wait over 30 minutes in line to return it.

Jaylen E.
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Customer did not leave a comment.

Keith H.
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Nice, clean facility. Helpful, knowledgeable staff. Clean vehicle. I will definitely use this facility again.

Rachelle R.
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The battery died at the end of the day when I was about to gas up and return the truck. Fortunately, we had jumper cables; otherwise, I would have been sitting for up to 1.5 hours for someone from uHAUL to come jump the battery!

Reena K.
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Bonnie H.
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Hunter S.
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Lisa E.
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They always go out of there way there to accommodate me...I would change nothing!!

Jimmie C.
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Make sure of the correct milage on vehicle before you drive away

Charles W.
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Customer did not leave a comment.

Drew L.
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Kevin provided wonderful customer service from the time we picked up boxes to returning the truck. He made sure we were in the right size truck and got us the best deal possible!

Drake L.
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We were pretty impressed. It was a last minute rental but the staff was helpful and we were able to get exactly what we needed no hassle. We're planning on moving next spring and will definitely come back.

Nat'e R.
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Customer did not leave a comment.

Tuxford W.
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Distribution of carts every day, so you don't have to go hunting for them.

Michael R.
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Customer did not leave a comment.

Treasa B.
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Excellent help behind the counter, organized and thorough. This place is impressive!

Phillip J.
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I was very concerned with leaving the rented dolly in the unlocked truck because this facility is an open parking lot and no one was there to check the truck in. Perhaps you could provide a U-Haul lock if there are going to be unattended drop off areas.

Michael G.
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Amber J.
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John B.
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There are a few Uhaul places in town, but the location on Pershing by far exceeds expectations. The staff go above and beyond. My experience was convenient and quick. They were able to provide me with everything I needed to make my move as easy as possible. Moving is always hard, but Kevin and his team made moving so convenient. From the moment when you walk in and are greeted with a smile to the moment they hand you keys to your equipment, they are an amazing team! Thank you Kevin and team for the extraordinary service you provide!!

Connie B.
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Wait time on phone is excessive.

Laschelle R.
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Customer did not leave a comment.

Joyce R.
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Daniel Keith B.
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The trailer that I was to have was picked up by corporate ?? i.e. don’t know why and trailer I got the left turn signal did not work. Seems every time I have returned the equipment with tow the hookup is never the same need to train all people the same (PLEASE) the fill tub for the fuel had a leak and the check gas cap stayed on the whole trip the shifting leaver would drop into 3rd going down the road and when you were back using reverse you had to put it in park first to make reverse work (neutral to reverse was a hit miss) and the a/c was intermittent run cold then hot never a constant temp the dash lights were dim when turned up max or the dome light came on

brock B.
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Paul B.
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robyn l. | Overall Experience |
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The only I selected the rating at below average is before I moved out of my unit I did a chat with a representative on here asking about refunds she said I would get one from the days I didnt use it.

JOSEPH S. | Overall Experience |
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Staff employees were awesome and very helpful. The manager on the other hand needed a class on Customer Service. Wish this place the best but for us we will not rent or store here again.

Stephanie G. | Overall Experience |
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It would be nice if you prorated. I paid basically an extra month (from the beginning and the end of each months)

Lisa M. | First Impressions |
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Employees were rude and they took forever to complete reservation. When I first walked in the store I was in there 10minutes before someone came in to even acknowledge I was there.

James F. | Overall Experience |
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Kevin and other staff were very pleasant and helpful! Also can’t beat having 1 month unit rental included with truck rental!

Amanda D. | First Impressions |
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The lady that helped me was so friendly and personable. My only complaint was there was broken glass in my storage unit and i had to put stuff in it so i could not sweep it up.

Michael W. | Overall Experience |
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Kevin was great during our uhaul storage and moving events. He is an awesome person and very professional even in tough situations, a truly great person to deal with.

Michael W. | Overall Experience |
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Kevin was an awesome person to work with, he is truly an asset to your company.

Karl S. | First Impressions |
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Please change our mailing address: 804 W. Stratford Dr., Peoria IL 61614. Karl's email is karl_swanson@ymail.com. Thank you

Dan R. | First Impressions |
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Facility was busy. Manager was professional and knowledgeable. Others were not well trained and did not know how to operate system. Made for frustrating experience. All staff was professional.

TRIANA T. | First Impressions |
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Billie was awsome

Dorris B. | Overall Experience |
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Very rude storage unit had roaches and mice and when management was told nothing was done and then he became rude place suck

Donald R. | Overall Experience |
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uh

Duane E. | Overall Experience |
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None

Craig B. | First Impressions |
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My experience was excellent with a very knowledgeable and helpful employee. The unit was clean and easy to access.

Mary D. | Overall Experience |
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The Decatur uhaul employees were everything one could want in customer service. They were friendly, answered questions, solved problems. I would not hesitate to recommend them to anyone. Thank you!

rodney c. | First Impressions |
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Excelent customer service and friendly staff and verry nice storage facility.

Lacora t. | Overall Experience |
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Service was good and professional. Thank you.

BENJAMIN S. | Overall Experience |
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The 30 days free storage was great.

lori w. | Overall Experience |
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Kristina was awesome and a great help to me. It was a crazy move from Illinois to Idaho and then back to Illinois in a month. Everyone I dealt with from uhaul were very helpful. Thank you!

Sandra R. | Overall Experience |
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I had u-boxes delivered, moved and picked up. The driver was wonderful&helped accommodate my move over & beyond. She was excellent. Thank you for having such competent and personable lady.

Wendy D. | Overall Experience |
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I received excellent service from everyone who helped me,

Julie S. | First Impressions |
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Kevin and John were very helpful and accommodating. I had trouble with working the lock, and John worked with me until I "got it". I appreciate their professionalism concerning my storage needs.

robyn l. | First Impressions |
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went Sunday to put items into my storage unit they were to be open at 9am, needless to say they weren't, it was a little after 10am I had to wait for 20+ minutes for someone to get there to open them.

kent w. | Overall Experience |
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The delivery driver Christina was very efficient and polite.

Karen M. | Overall Experience |
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Kevin runs a great facility. Everyone was friendly and knew their job. When we picked up the UBox two safety clips were missing and it took 20+ minutes to correct with one clip being makeshift

Lori H. | Overall Experience |
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Staff very helpful and friendly.

Kari C. | Overall Experience |
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Great customer service with frequent communication!

HSIAO Y. | Overall Experience |
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There is only one lady serving in the area for Ubox delivery service. I was forced to change the delivery date since she did not work on the weekend. My uboxes sit in the facility for four days.

bill w. | Overall Experience |
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We rented them to keep our stuff in for our household auction. They were a lifesaver to have. Very courteous people to work with and they picked them up the morning of the auction so they were not in

Jeff K. | Overall Experience |
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👍🏼

Chamee Y. | Overall Experience |
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Kristina and Jennifer have been extremely helpful and professional with everything from arranging pick-up/drop off schedules and making sure the box was securely stored. It was a pleasant experience.

Suzanne S. | Overall Experience |
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We only had a delivery and worked with Kristina. She was GREAT! We really enjoyed working with her. She was very helpful in answering all our questions and working with us on the timings

beth b. | Overall Experience |
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Online ordering system was not user friendly, slow, hard to use,.selected inappropriate dates and delivery times. Decatur staff were excellent! Never visited facility so questions poorly designed surv

Janet K. | Overall Experience |
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The two U-Haul storage containers were great! I had them for eight weeks. They kept my items clean and dry. I'd definitely recommend using them to others. Thanks for helping make my remodel easier

ted m. | Overall Experience |
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The agents we worked with were very helpful and able to accommodate our schedules. Friendly, prompt on deliver and pick up times for the U-boxes so that there was no disruption to our neighbors.

ted m. | Overall Experience |
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These ladies do a great job!

justin w. | Overall Experience |
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The staff worked well with my needs!

No reviews have been submitted for this location.

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