Customer Reviews for U-Haul Moving & Storage of Double Diamond

5,747 reviews

10400 S Virginia St   Reno, NV 89521

(775) 851-4030

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(775) 851-4030

10400 S Virginia St
Reno, NV 89521

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Thank u haul for being there on such sort notice I truly appreciate u guys thank u 😀

Silvano S. 
Rating:
4.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

Dry friendly and helpful staff

Lisa D. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

Clarence M. 
Rating:
5.0

Tanya was awesome

Cynthia L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
4.0

Customer did not leave a comment.

JULIET MACHUCA E. 
Rating:
5.0

Customer did not leave a comment.

Chris C. 
Rating:
5.0

Tanya Was a great help getting me and on my way I would go there again the truck was great

william T. 
Rating:
5.0

Customer did not leave a comment.

Victor B. 
Rating:
5.0

Customer did not leave a comment.

simone N. 
Rating:
5.0

Went in with no reservation and agent was helpful and courteous. When we returned, checkout was fast

Jane H. 
Rating:
5.0

I was logged as 13 minutes over 24 hours, so charged for an extra day's rental. This was not disclosed at trailer turn-in. When I saw the bill, I called Uhaul and they agreed to back out the extra day's charge. I appreciate Uhaul taking care of this but would have preferred to avoid having to ask for a refund in the first place.

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

Toalima U.  |  Overall Experience 
Rating:
5.0

You need to improve your knowledge of truck inventory at your satellite locations! This location was the THIRD we were sent to wasting our time and gas with all the extra driving! Not appreciated on a busy moving weekend and adding at least 45 extra miles to our rental truck cost! We were disappointed with the service on that end, but the service at the Double Diamond location was excellent. In the end we got a truck that was clean and did the job.

Eric H. 
Rating:
5.0

Customer did not leave a comment.

John W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fogal R. 
Rating:
5.0

Customer did not leave a comment.

Walter H. 
Rating:
1.0

I am autistic and was treated with NO consideration.

Larry H.  |  Overall Experience 
Rating:
1.0

First place had tagged out equipment, they gave me the transportation number who reserved us a trailer on Virginia st, their trailer was going to Tennessee and could t be used, the employee wouldn't call or give us the number to the 1 on south Virginia we got down. Their and Tanya the smcustomer rep bent over. Backward to hel us , got us a trailer.m and customer. 9

Jason R. 
Rating:
5.0

Customer did not leave a comment.

Elisha M. 
Rating:
5.0

The drop off location was awesome. The attendant Tanya was awesome and very helpful in seeing to our needs. She should get a bonus for her awesomeness.

James U. 
Rating:
3.0

Could not extend rental because someone scheduled my trailer 15 mins after I returned it. However, there were 2 other auto trailers at the location when I dropped of the rental.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Bethany F.  |  Overall Experience 
Rating:
4.0

We have had reason to rent moving equipment several times lately. This location on S Virginia was by far more professional, helpful and friendly than the one we went to at Moana Lane near Gentry. Don't go to the one on Moana Lane! The gal was rude, unprofees

Janice G. 
Rating:
3.0

Customer did not leave a comment.

Rachel F.  |  Overall Experience 
Rating:
4.0

My destination was moved 45 minutes further away from where I requested without me being told. Yes, it was on the contract I was given to sign but I believe I was misled by the place I received the truck from.

KODIAK B. 
Rating:
3.0

They are under construction. Will be nice when they are done.

PETER M. 
Rating:
3.0

They are under construction. Should be nice when they are done.

PETER M. 
Rating:
5.0

Customer did not leave a comment.

Clint G. 
Rating:
1.0

They “forgot” to leave the keys to the truck in the lockbox. I was supposed to get my truck at 7 pm thru the mobile check in. When I clicked “pick up my truck,” it said “please come back tomorrow at 7 AM”. I was on hold with Uhaul customer service for OVER TWO HOURS and no one ever came on the line to help. I finally just hung up. HORRIBLE customer service. No help whatsoever. So I got screwed by not being able to get the truck when it said I could. I had to wait 12 HOURS before I could get it. Horrible. I will say that when I did finally get it, the truck was clean and dependable and we had no issues for our 530 mile drive

Ryan H. 
Rating:
4.0

Staff was not all that friendly, but they were helpful, I got my unit.

Brian B.  |  First Impressions 
Rating:
5.0

Very attentive to my needs and helpful

theo n.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah P. 
Rating:
1.0

I should get a free day and my 100$ back the gentleman said that it was going to be 114 . tax and gas if not filled ...they charged me 214.. Tax and gas ... I only used it for less then 24 hours if i know i was getting charged for the extra day i would have used it instead of thinking if i returned it i wouldnt get charged now trying to move more of my stuff i got over charged scammed and still struggling to get everything moved ...

DEANNA G. 
Rating:
5.0

Customer did not leave a comment.

Charlene S. 
Rating:
5.0

Exceptional and friendly customer service from Tanya and all the other staff members including inside staff of the new building! Brand new facility with super clean restrooms. Other than current construction and temporary limited hours to use the building, an overall great experience and would recommend .

matthew c.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brian V. 
Rating:
5.0

I have said this before, but Brad went out of his way to solve a difficult delivery and storage problem for us. This included his working on his day off so that he did not cause any problems with the management. I have never met a better UHaul employee in my life and I have dealt with a lot of them. I hope he has a good career with the company.

michael d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NOI R.  |  Overall Experience 
Rating:
5.0

The lady who helped me was very friendly and explained and answered all my questions. She was excellent!

ague m.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

James B.  |  First Impressions 
Rating:
5.0

Fast, friendly and professional. Than you!

Hazel M.  |  First Impressions 
Rating:
5.0

Very nice staff and helpful

Lisa D.  |  First Impressions 
Rating:
5.0

My original pick up location couldn't get the trailer I ordered so they reserved another a few miles away, which would have been fine. For some reason that location was closed on a Monday requiring me to go 30 miles out of my way to go another location. So I was set back 2 hours and a few gallons of gas. The staff at the location I picked up from was great and so was the staff at the drop off location

John V. 
Rating:
5.0

Customer did not leave a comment.

robert F. 
Rating:
3.0

Warn customers when you are going to be tearing up all the pavement, so equipment return is far less painful.

Stephen S. 
Rating:
4.0

Didn't see hardly any vehicles around but was told there were 10 people ahead of me. Asked me to leave trailer and they would email me confirmation of drop-off in 10 minutes. After multiple phone calls, I finally received confirmation three days later.

Curtis C. 
Rating:
5.0

When renting a trailer, have an option on the website to skip to just renting the trailer. So we don't have to say, “no, I don't need” boxes, a crew, a moving dolly, etc.

william M. 
Rating:
5.0

Customer did not leave a comment.

Nicola O. 
Rating:
5.0

All good!!!

MARK F. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
5.0

truck needed a lot of TLC. Steering issues, rough running at idle, gearshift lever loose. Did not feel safe with it.

Stephen S. 
Rating:
5.0

I needed to order a second U-Box halfway through my mover's packing, but it took too much effort to make sure the second box was added to my order and that the movers got paid. I had to call both Moving Help and U-Haul several times to get it sorted out.

Kathryn R. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
4.0

The young lady that took my order was very pleasant to a point of total boredom. She was slow and unsure of herself. I'm quite sure she was not a 'special' employee but her speed and knowledge was so slow and moderately deliberate i was wondering what was the problem.

Press C. 
Rating:
5.0

Very good service!

Dawn H. 
Rating:
5.0

Thank you for your professionalism and friendly attitude towards customers.

Mishkat A. 
Rating:
4.0

Nothing

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Steve P. 
Rating:
2.0

My reservation was canceled by UHaul just two days prior to my scheduled pick up date. Fortunately the person at UHaul was able to make a new reservation 1 day later. It was a very stressful time. Having to make last minute change like that. The equipment was good. Truck performance was great!

Craig B. 
Rating:
5.0

Customer did not leave a comment.

Shelly C. 
Rating:
1.0

Phil really seemed to have it in for me and I don't understand why. He laid on all the extra charges he could and would not back down from any of them. Had my receipt with all charges on it ready & waiting for me. Said here's your receipt, have a nice day.

Lamont B. 
Rating:
5.0

Customer did not leave a comment.

Devy K. 
Rating:
5.0

Customer did not leave a comment.

steve D. 
Rating:
5.0

Great customer service Timely Van was in excellent condition

Melanie J. 
Rating:
5.0

Great service!

Scott F. 
Rating:
5.0

Customer did not leave a comment.

Amy G. 
Rating:
4.0

Customer did not leave a comment.

celeste F. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Lesley G. 
Rating:
5.0

Great experience. Staff was friendly and helpful. Truck was in great condition.

David H. 
Rating:
5.0

Customer did not leave a comment.

Dana R. 
Rating:
4.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

Christina M. 
Rating:
5.0

Double Diamond U-Haul - great staff, fair prices on equipment rental and lots of trucks - what more could a customer ask for? Thank you!

Anthony Q. 
Rating:
4.0

Customer did not leave a comment.

Philip R. 
Rating:
5.0

Customer did not leave a comment.

Susan W. 
Rating:
5.0

Customer did not leave a comment.

Kenneth K. 
Rating:
5.0

Tunja was very nice to me and explained everything very thoroughly and I felt like I was being taken care of

Travis C. 
Rating:
5.0

Great customer service. Thank you

susie S. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

DON M. 
Rating:
5.0

Customer did not leave a comment.

Frances G. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

The demeanor of you morning clerk appears to be unwelcoming, just an opinion since ask my review

Norberto P. 
Rating:
5.0

Customer did not leave a comment.

Kenneth G. 
Rating:
5.0

Customer did not leave a comment.

Roxanne V. 
Rating:
4.0

I did all the steps for self checkout….or so it seemed. Upon arrival the website asked for additional information, which I didn't have with me. I had to go inside and they had to practically start from the beginning, including scanning my drivers license (again), and taking my credit card information (again) and declining a bunch of upsells (again). As for the additional information they didn't already have…..they didn't request. So, the preregistration process doesn't work. Maybe next time ¯\_(ツ)_/¯

Corby A. 
Rating:
5.0

Very Helpful and convenient service thank you.

JOE C. 
Rating:
5.0

Truck was wonderful—easy to drive, clean, excellent signage on door and front panel, great rear view mirrors. Could not have asked for a better experience. Tonya secretary/manager was a great helper. Did all the paper work quickly and accompanied me to the truck to verify mileage and fluid/gas levels. She is an excellent employee for your company.

Anne C. 
Rating:
5.0

Customer did not leave a comment.

Tim G. 
Rating:
5.0

Customer did not leave a comment.

Douglas K. 
Rating:
5.0

Nothing. Great employee staff! Special thanks to Phil and Joe!

MARK F. 
Rating:
5.0

Can't think of anything

Kim G. 
Rating:
5.0

Nothing. Great staff. Willing and able to always help. Specials thanks to Tonya and Joe!

MARK F. 
Rating:
5.0

Customer did not leave a comment.

Jeff O. 
Rating:
5.0

Tonya provide GREAT customer care and service. I think I missed spelled her name

James S. 
Rating:
5.0

Customer did not leave a comment.

REGINALD T. 
Rating:
5.0

Customer did not leave a comment.

Frank S. 
Rating:
5.0

Great location!

ERICFRANCIS D. 
Rating:
5.0

Customer did not leave a comment.

lincoln B. 
Rating:
5.0

Excellent obtume service and helped me out when I was running behind. Very courteous.

Tawnie B. 
Rating:
5.0

The manager (Phil Burton I think is his name?) did a great job - very friendly and super helpful!

Jens H. 
Rating:
5.0

Customer did not leave a comment.

Nadia M. 
Rating:
5.0

Phil Butler is the gentleman from uhaul that helped me, he went above and beyond to help me with my reservation. I had an issue with a fuse in my pickup where the trailer plugs in at and he was able to help me get it fixed. He is definitely a top employee in my book. Thank you Phil!

Jona A. 
Rating:
5.0

Customer did not leave a comment.

Nicholas F. 
Rating:
5.0

Everyone worked competently and even expedited service to get several purchases and questions answered while working phone queries. One representative worked a difficult call for a person requiring movers, temp storage, shipping to Hawaii and help moving to new home there, maintaining a pleasant and informative assistance.

John H. 
Rating:
5.0

Customer did not leave a comment.

DAVID ARTHUR O. 
Rating:
1.0

The manager was professional. But the primary cashier was rude, abrasive, and charged me for items that I did not use. I will never go back to this location.

Ken L. 
Rating:
5.0

Leave it alone, excellent service

Robert S. 
Rating:
1.0

Fucking dick sucking dick head

Calvin J. 
Rating:
5.0

Customer did not leave a comment.

Dagoberto D. 
Rating:
5.0

Customer did not leave a comment.

Adrian H. 
Rating:
5.0

Really appreciate Mr Mark's user friendliness.

Gregory A.  |  Overall Experience 
Rating:
5.0

Wendy C/S, Acting Manager and staff at 3400 SV where outstanding cant remember there names Staff at 10400 SV also Tanya Marie, just loving during this difficult time for me..

Delia J.  |  First Impressions 
Rating:
5.0

My Reno wide go- to Uhaul dealership.

mark f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacob F.  |  First Impressions 
Rating:
5.0

People are so friendly and helpful.

SUZAN T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shannon C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lisa M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael W.  |  Online Move In 
Rating:
5.0

Tonya was very helpful

BRADLEY c.  |  Overall Experience 
Rating:
5.0

I had the best experience it was my first time having a storage the guys helped me in so many ways. I feel that they went above and beyond!! I would highly recommend this location the service is excellent. Thank you

Alainna D.  |  First Impressions 
Rating:
3.0

Expensive

falicia L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anton D.  |  Overall Experience 
Rating:
5.0

Dominic and David went far and above to help us out when we had an issue with the uhaul trailer that we rent from a sister facility Thank you very much!! You guy are awesome. Really appreciate the service. I would recommend this place to anyone anytime.

Denise K.  |  First Impressions 
Rating:
4.0

The monthly fee got raised the last month with no notice(is this even legal?), and you don’t pro-rate the last month which is shady.

jacob n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHERRY LYN K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victor F.  |  Online Move In 
Rating:
4.0

Continue price increases cause me to remove my belongings

david v.  |  Overall Experience 
Rating:
5.0

All went well. You guys run a nicely organized facility. Thanks for the help.

Robert P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Loretta H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sonia B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Daniel S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Corrie V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSEPH F.  |  First Impressions 
Rating:
5.0

Friendly staff, well-lit, and clean. Good job, UHaul!

Christopher S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marlene B.  |  Overall Experience 
Rating:
4.0

The logistical access to the parking bays is very tight and very difficult to maneuver with a trailer. The staff was fantastic. Thanks for making our move easier.

Tracy B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

nancy w.  |  Overall Experience 
Rating:
5.0

Excellent facility. Rented for several years. Staff and manager always very helpful and easy to work with.

ROBERT P.  |  Overall Experience 
Rating:
5.0

This facility is well maintained and very clean. The staff is friendly and helpful. The carts provided to move in are invaluable. If I ever need storage , I would be sure to use this location.

CHARLES H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randall K M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Amber M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARK B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Blanche S.  |  Online Move In 
Rating:
5.0

Very friendly, flexible and helpful staff: Tanya, Mark, Max, Joe, and those whose names I don’t recall right now. Thanks so much for great service. Hard to find in this day and age !

Heather C.  |  Overall Experience 
Rating:
5.0

Very easy to communicate with staff. The free month of storage with our one way move came in clutch. Lots of uhaul locations made it easy logistically. Overall great experience on our cross country move.

JOHNNY P.  |  First Impressions 
Rating:
5.0

We are on the second floor. We expected to carry our stuff up stairs and down long hallways. To our surprise there is an elevator and carts to wheel our belongings to our storage site. The security is great. Happy to be using this facility.

CHARLES H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Anthony G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MATTHEW B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlia W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike E.  |  Overall Experience 
Rating:
5.0

The guys working there are very helpful, professional and courteous.

Sandra B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

marian b.  |  Overall Experience 
Rating:
5.0

Eric was friendly and very nice . Great experience.

LYDIA H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DEBORAH ELIZABET S.  |  First Impressions 
Rating:
5.0

Best experience i have ever had with storage and moving. These people were human and treated me like a human. Thank you

Julie T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jana B.  |  Overall Experience 
Rating:
3.0

Everything was good until I was moving my stuff out. I had just paid for the whole month of August and the cleaner saw me clearing out my unit. He asked if I was checking out and I told him I didn’t know yet. The next day I attempted to use the web site to determine if I was going to check out and whether I would get some kind of rebate. That didn’t work and after 40 minutes on hold I was told I could only talk to the office on sight. When I called he told me I was already checked out and he had rented the unit out already. I asked about a pro rated return of rent and he said no. I then asked to have my space back until the end of the contract and he said I already checked out. I didn’t check out and I believe the cleaner reported me as checked out without my concurrence. He said if the lock is removed I am checked out but I couldn’t see that anywhere in the contract. After some back and forth he agreed to give me back my unit that I paid for until September. All was good until this point. I think that if Uhaul wants me to occupy my rental until the last day it should be clearly stated.

TED V.  |  Overall Experience 
Rating:
1.0

They did not have the size unit I reserved, and the girl at the front desk (not wearing a nametag - heavy-set Hispanic woman working around 8 a.m. on 7/23/2021) was incredibly rude. Moved as slow as molasses and copped an attitude. As a result, my movers damaged my mattress and new sofa squeezing it into the closet I was rented. How can you not know if you have units coming available? Oh, and the rodent trap in the storage unit is not very encouraging.

Ronald E.  |  First Impressions 
Rating:
4.0

Servicio rapido y eficiente

Jose R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tom J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marco S.  |  Overall Experience 
Rating:
5.0

Great service.

Kenny S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy Z.  |  Overall Experience 
Rating:
4.0

Dominick is awesome to work with

John M.  |  First Impressions 
Rating:
4.0

You need in store staff, one always has to wait for service.

Patricia E.  |  Overall Experience 
Rating:
5.0

Tanya's is wonderful the rest of the staff us friendly they all go out of the way to accommodate you! 5*****

VALERIE E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy Z.  |  First Impressions 
Rating:
3.0

After renting a storage unit, receiving unit number, I was delayed for several days and ultimately assigned a different storage unit all because the lack of communication from uhaul staff. Apparently after all that, the customer 'must' enter the unit and put a padlock on unit the same day the unit is rented. Otherwise uhaul assumes the unit is 'not' rented and will rent it out. Thus leaving the 'tenant' who already paid, without a unit. If I rent the unit, paid for it in advance, who cares what day I physically move in? I actually had a family emergency that delayed my moving into the unit for 3 days after renting it. Though on that day, I couldn't move in because it was rented to someone else. Double renting the same unit? There is laws against such actions. To avoid that, uhaul moved me out. And when I confronted uhaul they scrambled and assigned me a unit they had just luckily had a customer move out. I had to wait for the unit to be cleaned out and prepped for my moving in. Again, it should not matter what the actual day and time I move in for any reason. I paid for the unit and secured it by paying the rent. This type of action by uhaul is illegal in any other tenant/landlord contracts across the nation. This policy should reviewed by uhauls legal department before they get sued. This dispute was "resolved" by the luck that a former tenant had moved out, otherwise there were no other units available to offer me at the time I attempted to move into my original rented unit.

Dean S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michelle D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK B.  |  First Impressions 
Rating:
4.0

online program was hard to use on phone had to use computer to do online registration otherwise went well

Nathaniel R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tracy H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles S.  |  First Impressions 
Rating:
3.0

A little pricey

TED V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheldon T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

NOI R.  |  First Impressions 
Rating:
5.0

Jackson was courteous and professional. Good job!

Christopher S.  |  First Impressions 
Rating:
5.0

Staff was knowledgeable, courteous, thorough. Very professional.

Jonathan C.  |  First Impressions 
Rating:
3.0

The cost of renting a unit is a bit expensive and the hours of operation for access to my unit are not very convenient. I rented a unit from your company because it is close to my house and I will only need it for a short time. If I needed the storage longer, I would have taken more time to find a facility that would be more convenient and less expensive. The positive side is your staff was nice and the facility is clean and close to my home.

cherie h.  |  First Impressions 
Rating:
5.0

Your staff was wonderful! We stopped by earlier in the day to see what the rates were and view the product. We wanted to rent closer to our home than this location. We ended up renting here because your staff was so helpful and the other storage facilities would not open due to COVID. One facility had someone inside who would not open the door because we had not called earlier and made an appointment. Their loss. You have a great staff!!!!!

Kimberly C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Preston S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dayle P.  |  First Impressions 
Rating:
5.0

My visit at the counter went extremely well. The guys, who were there late, were extremely helpful and provided excellent service, and were out of the way friendly and upbeat for the end of the day.

Susan H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james m.  |  Overall Experience 
Rating:
5.0

The staff at the Virginia Avenue location were very helpful and made a stressful move less of a worry. They are great at problem solving with different services and products. Your storage facility is a perfect fit for what I needed.

Jennifer W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy V.  |  Overall Experience 
Rating: