Customer service picking up was awful. The employee that completed my pickup was incredibly rude. My reservation was incorrect when I arrived and I was charged full price for an incorrect reservation. The â€œService Stabilitrackâ€ light was on when inspecting the truck before leaving the store and we asked it be added to me account notes. I rented for 24 hours but was able to return to the store before they closed at 7pm. When I got there before they were advertised to close, the store was completely locked and closed and no one was in the building. The truck did not have running tail lights or a license plate light, it reeked of tobacco smoke and none of the windows had been properly wiped down.
Moving Truck Rental in Reno, NV at U-Haul Moving & Storage of Double Diamond
Moving to or from Reno, NV 89521? Get FREE truck rental rate quotes at U-Haul Moving & Storage of Double Diamond.
Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul Moving & Storage of Double Diamond
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Reno, NV.
Cargo vans and pickup truck rentals in Reno, NV
U-Haul cargo van rentals and pickup trucks in Reno, NV are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Reno, NV 89521. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
Could be a bit more attentive to customers.
This store was helpful and had friendly staff during my visit. I needed the equipment to be extended for another day and were able to accommodate me with no problem.
Absolutely terrible experience. The whole venture will end up costing me over 1000.00 dollars more than it should have. All due to the incompetence of UHaul.
When I returned the trailer it seemed under staffed. there was only one person that was trying to help a handful of people. I ended up un hooking and dropped the trailer myself. No problem for me, I drive combination trailers so it was hassle free. It was getting late and I had a very long day.
The gentleman who helped me was very courteous. He was very helpful.
Nothing. Everyone was really nice. I will recommend this location.
Not much. Online registration made for zero wait time inside the store. My truck was already up front and running. Returning it was just as seamless.
ERIC the Manager was the one that helped me with my Reservation. ERIC was very polite and very helpful. This is my first time ever using a UHAUL vehicle for moving needs. I will for sure will use your services again. Very friendly, polite, and clean vehicle thank you ERIC
Equipment should have a full tank of fuel at the time of rental. It would be a good business idea for the sake of efficiency, in instances where the u-haul dealer doesn't have time to gas up every truck every time, to reward customers who bring a vehicle back with a full tank (i.e. bring your receipt and we'll reimburse (discount your rental) you at the same rate as our charge per gallon). While this may seem like potentially lost revenue the amount saved in labor cost, plus mileage, etc...would make it a win win situation and a best practice.
Staff was great. No suggestions
Location did not have the truck or any type of substitute truck substitute. I received no notification until I was at the counter. We ended up getting a tow behind trailer because there were no trucks available. This cost me time and money. There was Apparently a mistake made in the system. Even in processing the new trailer that I rented the system was down. The person that helped me tried and worked with me but everything was fouled up.
Great customer service, better than any Uhaul I've been to before! The van I rented ran great and was well maintained. Very happy with this location. Thank you to the people who work there!
All staff was very helpful and knowledgeable.
Staff was helpful and courteous.
Clean the inside of the window!!!! Of the truck
Crew was very helpful. Wore masks, but some not covering the nose, rendering the mask nearly useless for the customers.
Don't make customers drive to Susanville, CA to pick up reservation.
They always do a great job!
Friendly helpful staff, clean equipment and they were conscientious about safety.
CS wa S great. Joe very helpful and polite.
The man that helped me was absolutely wonderful! After a problem at another location (truck not returned) we had to rent at this location. He got us all set up quickly and was a pleasure to work with. We really appreciated him!
The gal answering the phones sounded less than enthused to be working - almost to a point where she was just plain rude. However the girl who helped check us in and into a truck was super nice and well prepped for the day. She had all of her truck keys lined up for her am pick-ups and knew exactly which truck I was there for. SUPER amazing since half of the U-haul locations around the west coast can't even manage to have the truck you reserved in stock.
they worked with me to get my most important things into this area. I am extremely satisfied.
Understaffed ; a $19.95 rental became $90 by the time I left. Felt like false advertising