Customer Reviews for U-Haul Moving & Storage of Double Diamond

5,679 reviews

10400 S Virginia St   Reno, NV 89521

(775) 851-4030

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(775) 851-4030

10400 S Virginia St
Reno, NV 89521

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Amy G. 
Rating:
4.0

Customer did not leave a comment.

celeste F. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Lesley G. 
Rating:
5.0

Great experience. Staff was friendly and helpful. Truck was in great condition.

David H. 
Rating:
5.0

Customer did not leave a comment.

Dana R. 
Rating:
4.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

Christina M. 
Rating:
5.0

Double Diamond U-Haul - great staff, fair prices on equipment rental and lots of trucks - what more could a customer ask for? Thank you!

Anthony Q. 
Rating:
4.0

Customer did not leave a comment.

Philip R. 
Rating:
5.0

Customer did not leave a comment.

Susan W. 
Rating:
5.0

Customer did not leave a comment.

Kenneth K. 
Rating:
5.0

Tunja was very nice to me and explained everything very thoroughly and I felt like I was being taken care of

Travis C. 
Rating:
5.0

Great customer service. Thank you

susie S. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

DON M. 
Rating:
5.0

Customer did not leave a comment.

Frances G. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

The demeanor of you morning clerk appears to be unwelcoming, just an opinion since ask my review

Norberto P. 
Rating:
5.0

Customer did not leave a comment.

Kenneth G. 
Rating:
5.0

Customer did not leave a comment.

Roxanne V. 
Rating:
4.0

I did all the steps for self checkout….or so it seemed. Upon arrival the website asked for additional information, which I didn't have with me. I had to go inside and they had to practically start from the beginning, including scanning my drivers license (again), and taking my credit card information (again) and declining a bunch of upsells (again). As for the additional information they didn't already have…..they didn't request. So, the preregistration process doesn't work. Maybe next time ¯\_(ツ)_/¯

Corby A. 
Rating:
5.0

Very Helpful and convenient service thank you.

JOE C. 
Rating:
5.0

Truck was wonderful—easy to drive, clean, excellent signage on door and front panel, great rear view mirrors. Could not have asked for a better experience. Tonya secretary/manager was a great helper. Did all the paper work quickly and accompanied me to the truck to verify mileage and fluid/gas levels. She is an excellent employee for your company.

Anne C. 
Rating:
5.0

Customer did not leave a comment.

Tim G. 
Rating:
5.0

Customer did not leave a comment.

Douglas K. 
Rating:
5.0

Nothing. Great employee staff! Special thanks to Phil and Joe!

MARK F. 
Rating:
5.0

Can't think of anything

Kim G. 
Rating:
5.0

Nothing. Great staff. Willing and able to always help. Specials thanks to Tonya and Joe!

MARK F. 
Rating:
5.0

Customer did not leave a comment.

Jeff O. 
Rating:
5.0

Tonya provide GREAT customer care and service. I think I missed spelled her name

James S. 
Rating:
5.0

Customer did not leave a comment.

REGINALD T. 
Rating:
5.0

Customer did not leave a comment.

Frank S. 
Rating:
5.0

Great location!

ERICFRANCIS D. 
Rating:
5.0

Customer did not leave a comment.

lincoln B. 
Rating:
5.0

Excellent obtume service and helped me out when I was running behind. Very courteous.

Tawnie B. 
Rating:
5.0

The manager (Phil Burton I think is his name?) did a great job - very friendly and super helpful!

Jens H. 
Rating:
5.0

Customer did not leave a comment.

Nadia M. 
Rating:
5.0

Phil Butler is the gentleman from uhaul that helped me, he went above and beyond to help me with my reservation. I had an issue with a fuse in my pickup where the trailer plugs in at and he was able to help me get it fixed. He is definitely a top employee in my book. Thank you Phil!

Jona A. 
Rating:
5.0

Customer did not leave a comment.

Nicholas F. 
Rating:
5.0

Everyone worked competently and even expedited service to get several purchases and questions answered while working phone queries. One representative worked a difficult call for a person requiring movers, temp storage, shipping to Hawaii and help moving to new home there, maintaining a pleasant and informative assistance.

John H. 
Rating:
5.0

Customer did not leave a comment.

DAVID ARTHUR O. 
Rating:
1.0

The manager was professional. But the primary cashier was rude, abrasive, and charged me for items that I did not use. I will never go back to this location.

Ken L. 
Rating:
5.0

Leave it alone, excellent service

Robert S. 
Rating:
1.0

Fucking dick sucking dick head

Calvin J. 
Rating:
5.0

Customer did not leave a comment.

Dagoberto D. 
Rating:
5.0

Customer did not leave a comment.

Adrian H. 
Rating:
5.0

Equipment I reserved was not available and I was 'upgraded' to a larger vehicle for the same price. While this worked out ok I would have preferred the equipment I reserved. If I wanted to use a larger truck I would have reserved that.

Keith D. 
Rating:
5.0

Customer did not leave a comment.

Allen H. 
Rating:
3.0

Customer did not leave a comment.

Jesse R. 
Rating:
5.0

Nothing. All good. Great employees!!!

MARK F. 
Rating:
5.0

Customer did not leave a comment.

Valerie K. 
Rating:
5.0

Customer did not leave a comment.

Susan W. 
Rating:
5.0

Everything went smooth everyone was helpful

Robert U. 
Rating:
5.0

The e.registration and pick up was great.

Bradley M. 
Rating:
5.0

Thanks for having nice equipment to rent!

Eric R. 
Rating:
1.0

I received a order confirmation for 26 feet moving truck but was told that the pick up location had changed to 200 miles away. I was only aware of this because I called the day before to confirm the reservation. Poor communication process from uhaul throughout the process. Spoke with 4 different people and only one person was helpful to adjust the pick up location to the correct store in my area. This smaller truck resoluted in more trips than planned and extra moving crews. This move costed an extra $900 due to the poor communication from Uhaul.

DONNIE T. 
Rating:
5.0

Fast, clean, efficent

Zachary W. 
Rating:
2.0

Very poorly hooked up the trailer, ended up dragging a chain to find out that the chains weren't hooked up correctly, trailer was covered in sandy grit aswell as the strap on the left side kept locking up

Lane R. 
Rating:
5.0

The truck was hard to put in gear and burned a lot of gas. Mark did a good job.

Dawn U. 
Rating:
5.0

Location is in the middle of construction was difficult to figure out the access to the drop off point. Arrows on location driveway were not helpful as they were pointed in the wrong direction.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Michele Z. 
Rating:
5.0

Nothing. This is my go to Uhaul dealer. Great employees. Always helpful!

MARK F. 
Rating:
5.0

Customer did not leave a comment.

SARAH L. 
Rating:
3.0

The clerk checking me out was rude. I ordered a furniture dolly, didn't check the back of the truck, the clerk didn't check but assured me it was there, and then I got to my house to move and the dolly wasn't there. The clerk did apologize, but that didn't really help the moving situation. Thanks

Jason C. 
Rating:
5.0

Customer did not leave a comment.

michael D. 
Rating:
5.0

Customer did not leave a comment.

Cynthia H. 
Rating:
5.0

Customer did not leave a comment.

Jeffery W. 
Rating:
5.0

Customer did not leave a comment.

Blair H. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
4.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Really appreciate Mr Mark's user friendliness.

Gregory A.  |  Overall Experience 
Rating:
3.0

We were from out of state. Car broke down. People were great. The box truck scared me to drive. Plus has never towed anything. Felt like the truck was old and out of date and wasn't even sure the engine had been serviced lately. We did make it home but couldn't wait to drop the Uhaul off. Appreciated the service to get us back home.

Andie F. 
Rating:
5.0

Customer did not leave a comment.

FRED S. 
Rating:
5.0

Tanya was a great help and made sure I was good!!

Aaron M. 
Rating:
5.0

I think this location does a great job and I don't see anyway to improve at this time

Graeme P. 
Rating:
3.0

Under construction, can't wait until it's finished.

David B. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Customer did not leave a comment.

Amber F. 
Rating:
5.0

Great team, very on point, super friendly. Chevy pickup new and strong.

Edward C. 
Rating:
4.0

staff is 5 star

terry L. 
Rating:
5.0

Customer did not leave a comment.

jesse B. 
Rating:
2.0

They charged me for gas even though I filled the tank higher than it was when I got it.

Madeline A. 
Rating:
5.0

Customer did not leave a comment.

Patricia H. 
Rating:
5.0

Mark (manager) is terrific.

William D. 
Rating:
3.0

Customer did not leave a comment.

DEJANAE W. 
Rating:
5.0

Wendy C/S, Acting Manager and staff at 3400 SV where outstanding cant remember there names Staff at 10400 SV also Tanya Marie, just loving during this difficult time for me..

Delia J.  |  First Impressions 
Rating:
5.0

The truck was horrible. The suspension was crap and it made a banging noise the whole time from Buffalo to Reno. I will probably look at different trucks the next time I rent

Richard H. 
Rating:
4.0

Customer did not leave a comment.

HAL L. 
Rating:
3.0

Better explanation of the pick-up and drop off process. The agent was not able to tell me that I could just use the text message link to return the rental which made the process much easier. They just said our check in process takes time and not to worry. I wanted a receipt before I left the site. The app allows you to take photo's and complete the return process and get a receipt. Your employees should let customers know this instead of having to figure it out on our own.

Henry G. 
Rating:
5.0

Simple and quick. Staff was very helpful

Alisha C. 
Rating:
4.0

Customer did not leave a comment.

jeff W. 
Rating:
5.0

Get trucks with electric side mirrors.The manual ones are hard to set properly!!!!!.

CARL V. 
Rating:
5.0

Thank you so much for your help to replace my stolen towing electric plug. The best service ever!

Nataliya Z. 
Rating:
5.0

Customer did not leave a comment.

Lyle D. 
Rating:
5.0

The staff and location was great. After hours drop off was a nightmare. It is ridiculous that I can't just leave the keys in the Dropbox. Didn't that work fine for 50 years. Your app didnt work at all. I didnt get the 2 step verification ( seriously 2 step verification for drop off!?!?) And I was too tired to have to take a bunch of pictures. What a pain in the ass!!

Cary C. 
Rating:
5.0

Mark Swanner assisted me with the equipment - Mark provided the best UHAUL experience I have ever had - great guy. Thanks!

Ken D. 
Rating:
5.0

Customer did not leave a comment.

Larry C. 
Rating:
5.0

Nothing. The staff is well organized and always willing to help customers.

MARK F. 
Rating:
4.0

Customer did not leave a comment.

Josh D. 
Rating:
5.0

Outstanding customer service.

PHIL B. 
Rating:
5.0

Friendly and professional staff and easy check-in and out.

David B. 
Rating:
5.0

My Reno wide go- to Uhaul dealership.

mark f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacob F.  |  First Impressions 
Rating:
5.0

People are so friendly and helpful.

SUZAN T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shannon C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lisa M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael W.  |  Online Move In 
Rating:
5.0

Tonya was very helpful

BRADLEY c.  |  Overall Experience 
Rating:
5.0

I had the best experience it was my first time having a storage the guys helped me in so many ways. I feel that they went above and beyond!! I would highly recommend this location the service is excellent. Thank you

Alainna D.  |  First Impressions 
Rating:
3.0

Expensive

falicia L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anton D.  |  Overall Experience 
Rating:
5.0

Dominic and David went far and above to help us out when we had an issue with the uhaul trailer that we rent from a sister facility Thank you very much!! You guy are awesome. Really appreciate the service. I would recommend this place to anyone anytime.

Denise K.  |  First Impressions 
Rating:
4.0

The monthly fee got raised the last month with no notice(is this even legal?), and you don’t pro-rate the last month which is shady.

jacob n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHERRY LYN K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victor F.  |  Online Move In 
Rating:
4.0

Continue price increases cause me to remove my belongings

david v.  |  Overall Experience 
Rating:
5.0

All went well. You guys run a nicely organized facility. Thanks for the help.

Robert P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Loretta H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sonia B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Daniel S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Corrie V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSEPH F.  |  First Impressions 
Rating:
5.0

Friendly staff, well-lit, and clean. Good job, UHaul!

Christopher S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marlene B.  |  Overall Experience 
Rating:
4.0

The logistical access to the parking bays is very tight and very difficult to maneuver with a trailer. The staff was fantastic. Thanks for making our move easier.

Tracy B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

nancy w.  |  Overall Experience 
Rating:
5.0

Excellent facility. Rented for several years. Staff and manager always very helpful and easy to work with.

ROBERT P.  |  Overall Experience 
Rating:
5.0

This facility is well maintained and very clean. The staff is friendly and helpful. The carts provided to move in are invaluable. If I ever need storage , I would be sure to use this location.

CHARLES H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randall K M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Amber M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARK B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Blanche S.  |  Online Move In 
Rating:
5.0

Very friendly, flexible and helpful staff: Tanya, Mark, Max, Joe, and those whose names I don’t recall right now. Thanks so much for great service. Hard to find in this day and age !

Heather C.  |  Overall Experience 
Rating:
5.0

Very easy to communicate with staff. The free month of storage with our one way move came in clutch. Lots of uhaul locations made it easy logistically. Overall great experience on our cross country move.

JOHNNY P.  |  First Impressions 
Rating:
5.0

We are on the second floor. We expected to carry our stuff up stairs and down long hallways. To our surprise there is an elevator and carts to wheel our belongings to our storage site. The security is great. Happy to be using this facility.

CHARLES H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Anthony G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MATTHEW B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlia W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike E.  |  Overall Experience 
Rating:
5.0

The guys working there are very helpful, professional and courteous.

Sandra B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

marian b.  |  Overall Experience 
Rating:
5.0

Eric was friendly and very nice . Great experience.

LYDIA H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DEBORAH ELIZABET S.  |  First Impressions 
Rating:
5.0

Best experience i have ever had with storage and moving. These people were human and treated me like a human. Thank you

Julie T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jana B.  |  Overall Experience 
Rating:
3.0

Everything was good until I was moving my stuff out. I had just paid for the whole month of August and the cleaner saw me clearing out my unit. He asked if I was checking out and I told him I didn’t know yet. The next day I attempted to use the web site to determine if I was going to check out and whether I would get some kind of rebate. That didn’t work and after 40 minutes on hold I was told I could only talk to the office on sight. When I called he told me I was already checked out and he had rented the unit out already. I asked about a pro rated return of rent and he said no. I then asked to have my space back until the end of the contract and he said I already checked out. I didn’t check out and I believe the cleaner reported me as checked out without my concurrence. He said if the lock is removed I am checked out but I couldn’t see that anywhere in the contract. After some back and forth he agreed to give me back my unit that I paid for until September. All was good until this point. I think that if Uhaul wants me to occupy my rental until the last day it should be clearly stated.

TED V.  |  Overall Experience 
Rating:
1.0

They did not have the size unit I reserved, and the girl at the front desk (not wearing a nametag - heavy-set Hispanic woman working around 8 a.m. on 7/23/2021) was incredibly rude. Moved as slow as molasses and copped an attitude. As a result, my movers damaged my mattress and new sofa squeezing it into the closet I was rented. How can you not know if you have units coming available? Oh, and the rodent trap in the storage unit is not very encouraging.

Ronald E.  |  First Impressions 
Rating:
4.0

Servicio rapido y eficiente

Jose R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tom J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marco S.  |  Overall Experience 
Rating:
5.0

Great service.

Kenny S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy Z.  |  Overall Experience 
Rating:
4.0

Dominick is awesome to work with

John M.  |  First Impressions 
Rating:
4.0

You need in store staff, one always has to wait for service.

Patricia E.  |  Overall Experience 
Rating:
5.0

Tanya's is wonderful the rest of the staff us friendly they all go out of the way to accommodate you! 5*****

VALERIE E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy Z.  |  First Impressions 
Rating:
3.0

After renting a storage unit, receiving unit number, I was delayed for several days and ultimately assigned a different storage unit all because the lack of communication from uhaul staff. Apparently after all that, the customer 'must' enter the unit and put a padlock on unit the same day the unit is rented. Otherwise uhaul assumes the unit is 'not' rented and will rent it out. Thus leaving the 'tenant' who already paid, without a unit. If I rent the unit, paid for it in advance, who cares what day I physically move in? I actually had a family emergency that delayed my moving into the unit for 3 days after renting it. Though on that day, I couldn't move in because it was rented to someone else. Double renting the same unit? There is laws against such actions. To avoid that, uhaul moved me out. And when I confronted uhaul they scrambled and assigned me a unit they had just luckily had a customer move out. I had to wait for the unit to be cleaned out and prepped for my moving in. Again, it should not matter what the actual day and time I move in for any reason. I paid for the unit and secured it by paying the rent. This type of action by uhaul is illegal in any other tenant/landlord contracts across the nation. This policy should reviewed by uhauls legal department before they get sued. This dispute was "resolved" by the luck that a former tenant had moved out, otherwise there were no other units available to offer me at the time I attempted to move into my original rented unit.

Dean S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michelle D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK B.  |  First Impressions 
Rating:
4.0

online program was hard to use on phone had to use computer to do online registration otherwise went well

Nathaniel R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tracy H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles S.  |  First Impressions 
Rating:
3.0

A little pricey

TED V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheldon T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

NOI R.  |  First Impressions 
Rating:
5.0

Jackson was courteous and professional. Good job!

Christopher S.  |  First Impressions 
Rating:
5.0

Staff was knowledgeable, courteous, thorough. Very professional.

Jonathan C.  |  First Impressions 
Rating:
3.0

The cost of renting a unit is a bit expensive and the hours of operation for access to my unit are not very convenient. I rented a unit from your company because it is close to my house and I will only need it for a short time. If I needed the storage longer, I would have taken more time to find a facility that would be more convenient and less expensive. The positive side is your staff was nice and the facility is clean and close to my home.

cherie h.  |  First Impressions 
Rating:
5.0

Your staff was wonderful! We stopped by earlier in the day to see what the rates were and view the product. We wanted to rent closer to our home than this location. We ended up renting here because your staff was so helpful and the other storage facilities would not open due to COVID. One facility had someone inside who would not open the door because we had not called earlier and made an appointment. Their loss. You have a great staff!!!!!

Kimberly C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Preston S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dayle P.  |  First Impressions 
Rating:
5.0

My visit at the counter went extremely well. The guys, who were there late, were extremely helpful and provided excellent service, and were out of the way friendly and upbeat for the end of the day.

Susan H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james m.  |  Overall Experience 
Rating:
5.0

The staff at the Virginia Avenue location were very helpful and made a stressful move less of a worry. They are great at problem solving with different services and products. Your storage facility is a perfect fit for what I needed.

Jennifer W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy V.  |  Overall Experience 
Rating:
4.0

In my (just about) three years storage contract there was one major billing / payment correction problem which I was unable to get resolved. I rented two units for storage use. Within the last twelve months I paid for both units with my Debit Card. POSSIBLY DUE TO MY ERROR? one large, incorrect amount error was charged to my Debit account. At this moment, I do not have exact amounts - so I will therefore give you approximate dollar amounts. The actual amounts will be most obvious to one of your associates when they look at my account. I initiated a lump-sum payment for both units, which was to have been AROUND $320.00. The amount charged to my account was in excess of $1,000.00. I discovered this error few days after the transaction cleared by bank account. I repeatedly called the storage location and was immediately transferred to a recording which lamented how they were receiving vastly excessive numbers of phone calls, and that I should give an explanation, by recording, when I was FINALLY CONNECTED TO THE "RESPONSE SEGMENT" of the same recording. I did as requested a few times (3 or 4 times), and was told, by a recording, that I would be called back in (an unacceptable time frame) - again, I was put on hold. After a reasonable length of (my judgement call) waiting to be finally connected to an alive person - I chose to hang up --- and try again. A few days later I called a published phone number for some sort of customer service assistance. The woman with whom I spoke was exceptionally proper, pleasant,and accommodating. She said she would give this situation to someone above her, and that someone would CALL Me BACK. This never happened! After a week or so, I tried again to make local contact and received the same, ,outrageous wait time for a response. AGAIN, I was told by recording that they were horribly overloaded (due to the Carona Virus), and that I should wait--------! I waited, and waited, and again hung up in frustration, I am a retired business owner, and I live approx. 44 miles from the storage unit location. I was not going to personally drive there, as I had a very large overpaid account. Later on, I was able to speak with someone locally, and I told him to take the next monthly payment for my surplus. He had looked into my account and acknowledged the large, excessive payment. A few months later I was able to speak with a corporate person, and things worked out - at the end of that unacceptable process. Yesterday, after a three year contract, all belongings were removed, and I terminated the storage. The local gentleman was also very polie and thanked me for my business. That same date I rented a 26 foot truck, and the property, which was in fine condition, was delivered to it's destination. That all ended well. I have use Uhaul exclusively for over 25 years, and have always had excellent truck rental experiences, This storage billing experience was exceptionally frustrating, and I felt compelled to let corporate know what transpired. My total storage expenses for 36 moths was in excess of (approx) $9,700..and I am left with an unpleasant memory. I wish to be acknowledged in some regard -- and not by a recorded, generic message. Sincerely, Mr. Daniel Lediard. Dayton Nevada.

DANIEL L.  |  Overall Experience 
Rating:
4.0

Having to swipe your card every time you go inside the facility during business hours when there are cameras and staff available is excessive. If I was just visiting my stuff, that would be okay - but my hands are full and I'm pushing carts and moving things. It wasn't like this when I moved my things in; just when I moved out. I set the alarms off for being in the doorway too long. Otherwise, great facility just very expensive.

Jennifer O.  |  Overall Experience 
Rating:
5.0

Everything and everyone was super nice and helpful!!! super shot out to Eric, he was amazing and helped us out with our difficult moving trip. thank you all so much!! super clean and we feel so comfortable with our stuff stored here. they even loaned us a dolly because we forgot ours. The best facility ever!! thank you!!!

Kim D.  |  First Impressions 
Rating:
5.0

Great spot. Would definitely use again if need storage.

Dean S.  |  Overall Experience 
Rating:
5.0

helpful and friendly

Dennis B.  |  Overall Experience 
Rating:
1.0

your crew is rude that's why I left could never get no one to answer the phones

Darla M.  |  Overall Experience 
Rating:
5.0

I've used the rental trucks and storage facilities several times and found the to be fantastic over all. Great company, great service!!

Royce J.  |  Overall Experience 
Rating:
5.0

very helpful, courteous employees. It was a very pleasant experience. I HIGHLY RECOMMEND U-HAUL for your moving or storage needs.

Arthur C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elisabeth W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cozette R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRIANA J.  |  Overall Experience 
Rating:
5.0

your employees were very helpful and accommodating in showing me the ropes. It was a pleasant experience. I wholeheartedly recommend U-Haul for your needs.

Arthur C.  |  First Impressions 
Rating:
5.0

Nathan was great. He was fast, friendly, knowledgeable, and he got the job done.

john p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven S.  |  First Impressions 
Rating:
3.0

To many price increases.

Christopher J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darro A.  |  First Impressions 
Rating:
3.0

The facility recently had a security upgrade. There was no communication as to this upgrade and how to access the facility once it was completed. Making multiple trips from a vehicle to the locker now requires multiple uses of an access card to enter the doors. Very inconvenient!

Matthew D.  |  Overall Experience 
Rating:
5.0

Gentlemen at front desk was very helpful and very kind.

Lorrie P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charmayne S.  |  Overall Experience 
Rating:
2.0

The storage unit it self as fine, however the people operating the storage facility were lacking knowledge, empowerment, basic operating skills of the facility. They had rude personalities that were not customer focused, regardless of you called them or talked with them in person. One of the worst customer service experiences I have encountered. Uhaul claims in there messaging and advertising they make the moving experience easier, this facility needs an overhaul on the brand messaging.

william m.  |  Overall Experience 
Rating:
5.0

Joe and his crew were fantastic

Marshall G.  |  Overall Experience 
Rating:
5.0

The staff was friendly, however you only had 1 person working there and waiting to checkout took a ridiculous amount of time. The line got pretty long. Need to staff up a bit more.

Jimmy D.  |  Overall Experience 
Rating:
5.0

Nice friendly people.

john p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDWARD G.  |  Overall Experience 
Rating:
4.0

It took a very long time to get through by phone to check availability and prices before coming to location. Staff was busy with other customers probably, This could have been alleviated if I could have gotten this information either online or by a (up top date) recording. Once I came to location and was met by staff, I received good service.

Glory K.  |  Overall Experience 
Rating:
5.0

Joe Abasta is the man!!! He assisted me with first class customer service.

Alan S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDWARD G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darla M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adriana M.  |  First Impressions 
Rating:
4.0

The only issue I have is the motion light where my unit is located does not turn on until I’m at the unit which is quite a ways down the isle so the walk there is kinda of scary in the dark.

Amber M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kacey W.  |  First Impressions 
Rating:
2.0

Very unfriendly staff. Less than helpful. I reserved a downstairs unit and when I got there was told there were none available on the first floor. I had to take an upstairs unit. The rate I was quoted was not honored and i had to pay even more to be on the 2nd floor which is usually cheaper. The staff told me there was nothing he (Nathan) could do about it. There was no manager available he said. He gave me my paperwork at the end, and didn’t even tell me what unit he assigned me to. When i asked he said he circled it on the paper. Did nobody told me how to use the key card to arm and disarm. I had to go back inside for assistance and was made to feel that they were put out by having to help me. Had I not been in a rush to get the truck unloaded, I definitely would not have stayed and continued with the unit rental.

Antoinette K.  |  First Impressions 
Rating:
5.0

Facility always clean. Plenty of hand trucks/flat carts available for moving things in and out. Staff nearly all friendly and helpful.

Anne S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denielle M.  |  First Impressions 
Rating:
3.0

Stuff was stolen out of my unit, must have reached over the top, The cards never work, alarm always goes off !!

Cote H.  |  Overall Experience 
Rating:
3.0

I’m out of work due to COVID19 & (after almost four years of renting from them) I could no longer afford my storage unit; however, it has been increasingly difficult to afford their monthly rates regardless of this quarantine. • U-Haul was nice enough to let me move out before putting everything up for auction. •When I moved in, I was happy with the 24 hour access & thought the price was fair at about $80 a month. •Over the years the price has been raised 2 or 3 times & random monthly fees tacked on... I admit I have been late to pay them rent (& whatever additional late fees included ($20 at least)) as the result. •Thankfully, U-Haul was very good with communication & giving you a chance to keep your belongings. •On the other hand, my bill being OVER $105 every month (w/out 24h access) for a 5x10 space is totally ridiculous!! •Also, they advertise climate controlled units which isn’t necessarily true -they may heat the building but cooling it is not a thing- so imagine an all metal building in summer... yikes! •lastly the janitor is extremely rude! •the guys that work there are either super duper nice and friendly and helpful or they are reluctant to help & are obviously inexperienced with customer service or interactions in general. So if you’ve got money to burn & your belongings can withstand high temperatures -this place is fantastic!

maria w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Art L.  |  Overall Experience 
Rating:
5.0

Thank you to Tania and Joe for excellent service!

Amy B.  |  First Impressions 
Rating:
5.0

Rented during the start of the coronavirus shelter in place. Added stress having to move to Reno from out of state. But had a great experience with this uhaul facility. Very helpful and courteous staff. Went out of their way to make arrangements for me and address questions repeatedly. Very well run, clean, and safe facility. Overall A+ experience during an especially crazy time.

pam m.  |  Overall Experience 
Rating:
4.0

First, we rented a pickup truck to move our daughter's dorm essentials from her dorm back to the U-Haul facility. Then, we returned the truck and rented a storage unit to store her property for the next several months. Both of these processes went smoothly because we made prior reservations before our arrival and did an early check-in that came with our e-mail confirmation. The employees were extremely helpful and all went well.

Lyle W.  |  First Impressions 
Rating:
4.0

I was renting a cargo trailer and supposed to return it on the Friday but then someone call from the office asking if I can return it on the Thursday and I’ll have some money back, so I did but till now I haven’t have the money they said they’ll give me back ..😭😭😭

DJ W.  |  Overall Experience 
Rating:
5.0

Great facilities

RANDEN B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lucilia M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID Q.  |  Overall Experience 
Rating:
5.0

All was fine, except the corporate policy of not prorated rent return just a few days after paying bill. I feel like you picked my pocket at a vulnerable time when I know you will instantly re-rent.

Leo C.  |  Overall Experience 
Rating:
5.0

Great customer service

Rebecca H.  |  First Impressions 
Rating:
5.0

Will was great! thank you.... all the staff was very helpful

Nora M R.  |  Overall Experience 
Rating:
5.0

They were so helpful and a joy to work with. This was my first time renting a storage unit, they explained the process to me well and were very accommodating. Highly recommended and great experience.

Paul S.  |  First Impressions 
Rating:
5.0

Second time I rented, great facility, clean convenient, friendly knowledgable employees!

Royce J.  |  First Impressions 
Rating:
5.0

Always Good customer service.

willie j.  |  Overall Experience 
Rating:
5.0

Great place great people! Clean storage, nice bath room.

Dennis G.  |  Overall Experience 
Rating:
1.0

Door access is not secure. Just pull on the door and it would open. Customer service was terrible. Spoke to the assistant manager and he was very rude. I would not rent from again.

Sithtra C.  |  Overall Experience 
Rating:
5.0

Good facility, clean and safe. Management and staff are helpful and friendly. Highly recommend.

Karen D.  |  Overall Experience 
Rating:
5.0

great customer service

Nora M R.  |  First Impressions 
Rating:
5.0

Everything was great and the service from the employees terrific very nice and polite

Lucilia M.  |  First Impressions 
Rating:
4.0

The manager was very good at customer satisfaction. I have a problem with the loading dock. Should have removable handrails so as to not have a tripping problem with what is there.

dale s.  |  Overall Experience 
Rating:
5.0

Many thanks to Jackson who made my experience fantastic. He went above and beyond. The facility is extremely clean and organized.

Merrill B.  |  First Impressions 
Rating:
3.0

I like that it’s internal but the only spaces available were too small.

Daniel M.  |  First Impressions 
Rating:
5.0

Loved the casual checkout policy. Only stayed for one month so setting up a lease and giving notice would’ve just been extra work

Sarah J.  |  Overall Experience 
Rating:
5.0

Excellent service all around. The young man who worked with me was very friendly and I didn’t have to wait at all. They were having computer problems which made the process longer.

Joanne B.  |  First Impressions 
Rating:
4.0

I was always taken care of promptly and always had my questions answered. Your staff always greeted me with a caring smile. Thank You for everything Tina Costa

Tina C.  |  Overall Experience 
Rating:
5.0

Everything was great except for the mistake that was made on 10/13/2018 where they gave my personal information to an irate stranger. I was never compensated for that but was glad to know I was secure

Adrian P.  |  Overall Experience 
Rating:
4.0

Your staff was helpful. The loading/unloading area is great, as the cement is raised up and made loading/unloading helpful. Anthony C. helped me and my movers in several ways, once in winter.

Stephani J.  |  Overall Experience 
Rating:
4.0

The truck ran very good but the gas mileage was terrible. Only 7 mpg. Maybe ought to consider going back to Diesel. Plus the rate was about $500 more than Budget.

dale s.  |  First Impressions 
Rating:
5.0

Service was very friendly at the storage place. Just wish I had been given the proper sized truck so I didn't have to make two trips.

RACHEL R.  |  First Impressions 
Rating:
2.0

Steve the Gm and his staff are not accommodating. Steve is not good with people and his staff are just collecting a check. The exception is Christian.Great customer service and goes above and beyond.

Danny G.  |  Overall Experience 
Rating:
5.0

Great facility and very secure. Staff is great a look so.

Tommy J.  |  Overall Experience 
Rating:
5.0

Great guys! If it would have went any better I'd think I was in Heaven! But seriously fantastic equipment my 2033 mile trip went smooth as silk. Thank you all.

Dennis G.  |  First Impressions 
Rating:
5.0

Everything was clean and I felt like my belongings were going to be secure. The staff was very nice and informative. I am very pleased. Thank you.

Eric N.  |  First Impressions 
Rating:
5.0

Great service

evelyn m.  |  Overall Experience 
Rating:
5.0

The management and staff were very considerate and helpful. It was a delight to interact with them. The facility was very sell secured, I felt very safe while working there. It was immaculate.

Kenneth W.  |  Overall Experience 
Rating:
2.0

By the time I moved my things out, the staff was willing to work with me, but only after a flurry of mistakes, insults, unprofessionalim, and down right bad business! I will never recommend them!

amy w.  |  Overall Experience 
Rating:
5.0

The gentlemen of your staff are really excellent in attitude, sincerity, effectiveness and customer orientation. My compliments !

Lewie W.  |  First Impressions 
Rating:
5.0

They were very nice and helpful in trying to accommodate your needs. The units were clean and easy to get in and out of. I would recommend them to friends.

maryann t.  |  Overall Experience 
Rating:
5.0

very helpful and friendly

david v.  |  First Impressions 
Rating:
3.0

The associates need to be trained on proper use of electronic devices. Cussing on swearing on the them when customers are present is unprofessional and unethical.

Irene S.  |  Overall Experience 
Rating:
5.0

My experience with u-haul was extremely positive. I can't think of a single thing that I would change to make my experience with them better than it was.

Patrick M.  |  Overall Experience 
Rating:
5.0

All I can say is Awesome!!!!!!!

Anah N.  |  Overall Experience 
Rating:
5.0

Professional and pleasant. Extremely clean facility.

Alexander B.  |  First Impressions 
Rating:
5.0

Steve was a great help!

Christine L.  |  First Impressions 
Rating:
5.0

I had this storage unit for 16 years...busy with so much including college, injuries, lawsuits...everyone was great throughout my time there and mgr Steve went out of his way to make move out good!

DON N.  |  Overall Experience 
Rating:
1.0

People are not helpful. They don’t know what they are doing. Don’t understand the computer program.

Christine M.  |  Overall Experience 
Rating:
5.0

Very nice facility!

Janis C.  |  Overall Experience 
Rating:
5.0

Every staff member I talked to or that helped me were all very friendly, professional and helpful.

Lorraine M.  |  Overall Experience 
Rating:
5.0

Couldn't be happier. They we above and beyond to meet my needs.

Cynthia M.  |  First Impressions 
Rating:
5.0

On another note, unless you reserve a truck there is never extra but it’s also a popular place to rent a truck. God bless and well done

DON H.  |  Overall Experience 
Rating:
5.0

Both Steve and Graham were exceptionally helpful. I would highly recommend them to other people.

Anne S.  |  First Impressions 
Rating:
5.0

Great crew of knowledgeable and helpful staff who go the mile for the customer. Special thanks to Teddy. Without you we would have been in for a brutal day. Thanks my friend. Travis C

Travis C.  |  Overall Experience 
Rating:
5.0

Never had a bad experience. Everybody is friendly and fast

Jennifer B.  |  Overall Experience 
Rating:
5.0

Thank you guys.

Cory P.  |  Overall Experience 
Rating:
5.0

The guys that work at the S. Virginia Street location are great.

tami g.  |  First Impressions 
Rating:
5.0

Very fast service, walked in and got a storage unit and a trailer very fast. Thank you

Pete A.  |  First Impressions 
Rating:
5.0

Steve and Gordon did an excellent job accommodating my unusual storage needs.

Jocelyn R.  |  Overall Experience 
Rating:
5.0

Thank you

jennifer c.  |  Overall Experience 
Rating:
5.0

The staff was great since I had a minor problem with access which they cleared up immediately. One problem check for nails in driveways.

Al K.  |  Overall Experience 
Rating:
5.0

Your staff that you have working there is very professional extremely friendly and very helpful. I would recommend you highly!

LORI LEE L.  |  Overall Experience 
Rating:
5.0

Everyone was very polite, helpful and professional.

Lorraine M.  |  First Impressions 
Rating:
1.0

Individuals “forgot” to call my when my container arrived so I reached out to them. Then I had to wait an extra day to pick it up and the workers were rude and unprofessional. Never again.

Lester d.  |  Overall Experience 
Rating:
5.0

The U-box was perfect for my move and the employees were very helpful.

Joshua C.  |  Overall Experience 
Rating:
4.0

Christian made it very easy for me when I needed a larger storage than I had originally ordered. The movers were polite and efficient. Really worked out well.

Cynthia L.  |  Reservation 
Rating:
1.0

don't move in until the 18th.

troy W.  |  Reservation 
Rating:
5.0

Great experience!!!

COLLEEN D.  |  Overall Experience 
Rating:
4.0

Only issue was cost effectiveness. I was able to combine storage with a family member for a significantly lower price (less than half).

Shannon H.  |  Overall Experience 
Rating:
2.0

Your staff was very friendly, BUT,,,, It took you almost two hours to find my two U-boxes, and you had no record of my reservation -- which I have copies of on this computer. Do you want them?

MARTIN P.  |  Overall Experience 
Rating:
5.0

Was a very pleasant experience.

NANCY R.  |  Reservation 
Rating:
5.0

This U-Haul and their employess were very nice to me at the time I was there.

Virginia T.  |  Overall Experience 
Rating:
5.0

ready on time, clean, quick to hook up and go.

Rush S.  |  Reservation 
Rating:
4.0

Too much stuff in the way of coming in and out of main doors. Not very safe.

Delvena C.  |  Overall Experience 
Rating:
3.0

Got 1 month of storage and checked out before it was up. Got an email 2 weeks later saying that I was being charged a late fee. They got it resolved and didn’t charge. The security system was out.

Avry S.  |  Overall Experience 
Rating:
5.0

Great truck. Great customer service.

Lee S.  |  Reservation 
Rating:
5.0

I had a storage unit there for about 3 years. When i came back to get my stuff, the whole area and my locker was immaculate! The e-bill and auto-pay features were excellent! Definitely recommend!!

WILLIAM O.  |  Overall Experience 
Rating:
5.0

You were the ONLY company I could get to move my stuff because of the remote location. I hired 2 other companies who both failed to show up at all on moving day. Thank GOD for U-Haul!

Debra B.  |  Overall Experience 
Rating:
5.0

The two gentlemen working were fantastic, even though clearly overworked. The place was understaffed. Kudos to the men, but management needs to staff up better.

Elaina J.  |  Reservation 
Rating:
5.0

I left a poor review at the end of August when I was overcharged for miles (odometer error). The manager responded to my email and corrected the bill. Thank you for the quick resolution of the error!

Rebecca W.  |  Reservation 
Rating:
5.0

Very clean facility with excellent security. Automatic payments with online notifications was really convenient. Probably not the cheapest but definitely one of the best. Would do it again.

JOE D.  |  Overall Experience 
Rating:
5.0

Nice and clean facility. Easy to get to and use.

TRAVIS s.  |  Overall Experience 
Rating:
5.0

Competent and friendly staff.

David H.  |  Reservation 
Rating:
5.0

Easy access and very secure. The log out stopped working correctly stating our units weren't closed, when they were. Staff didn't seem concerned about that. Thank you - we had 2 LG units for 2 yrs

kathryn s.  |  Overall Experience 
Rating:
3.0

Facilities are nice and clean. Easily accessible. Staff in store are unprofessional. My wife was made to feel uncomfortable when they made rude comments about her, unaware she could hear them.

BRET R.  |  Reservation 
Rating:
5.0

We had antique items stored in the climate controlled area and they were exactly as we left them when we returned 5 years later. Great place

JEFF L.  |  Overall Experience 
Rating:
5.0

Rented there for 5+ years. Excellent service and facilities at all times.

mark s.  |  Overall Experience 
Rating:
5.0

Thanks! They were great!

Jamie f.  |  Overall Experience 
Rating:
3.0

Came in a week ahead of time to schedule pick up of my uboxes. Came in to get them. Was told we have no covers so I couldn't access my items. Had to rent a truck and unpack all of my stuff there.

Jeremy E.  |  Overall Experience 
Rating:
5.0

No complaints at all.

RUSSELL W.  |  Overall Experience 
Rating:
5.0

Never a moments problem. Everyone so polite and efficient.

Mary M.  |  Overall Experience 
Rating:
5.0

These guys are amazing. They help however they can, always keep a smile on, are pleasent to do deal with! I will always recommend the uhaul at double diamond!

Jacob L.  |  Overall Experience 
Rating:
3.0

I had difficulty when paying monthly rental. I had four units and often was transferred to another office to pay monthly. The other office was very helpful. The staff was ok otherwise

Sandra W.  |  Overall Experience 
Rating:
5.0

We used this facility November 2017 to Mau 2018 and it has always been extremely clean, well lit and secure. Workers have been friendly and knowledgeable of all moving equipment and supplies.

Neal G.  |  Overall Experience 
Rating:
4.0

I didn't have any significant problems.

RONNY F.  |  Overall Experience 
Rating:
5.0

Great storage facility!

Matthew B.  |  Overall Experience 
Rating:
4.0

Very planned and delivered as indicated on constant updates.

Daniel F.  |  Overall Experience 
Rating:
5.0

Nearly two years at this facility and no problems whatsoever. On line payment is easy, access was as advertised, & the staff was friendly and accomodating. Best storage experience yet -

Randy F.  |  Overall Experience 
Rating:
2.0

billing never seemed to be correct and my swipe card never actually worked. Most every time I went into get into my unit there was an issue with the payment, which was on auto pay, and the unit locked

shane d.  |  Overall Experience 
Rating:
5.0

Vert good quality experience

Royce J.  |  Overall Experience 
No reviews have been submitted for this location.

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