Customer Reviews for U-Haul Moving & Storage of Double Diamond

5,509 reviews

10400 S Virginia St   Reno, NV 89521

(775) 851-4030

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(775) 851-4030

10400 S Virginia St
Reno, NV 89521

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ELI S. 
Rating:
5.0

Domenick was a fantastic help both times we went in. He was very friendly and made our experience at this U-Haul the best we've ever had! From fixing a backwards tow hitch to renting a 20' moving truck, he provided the best service.

JONATHAN EDWARD V. 
Rating:
5.0

Customer did not leave a comment.

DANIEL W. 
Rating:
5.0

Excellent service

Patricia H. 
Rating:
5.0

Keep hiring the types of employees that you have recently brought ono the Team ... Not many improvements needed at this time.

MARK WAYNE E. 
Rating:
5.0

Customer did not leave a comment.

Andrew R. 
Rating:
5.0

Customer did not leave a comment.

Anton D.  |  Overall Experience 
Rating:
5.0

Dominic and David went far and above to help us out when we had an issue with the uhaul trailer that we rent from a sister facility Thank you very much!! You guy are awesome. Really appreciate the service. I would recommend this place to anyone anytime.

Denise K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANDRE R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER RUSS S. 
Rating:
4.0

The monthly fee got raised the last month with no notice(is this even legal?), and you don’t pro-rate the last month which is shady.

jacob n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS R. 
Rating:
5.0

Customer did not leave a comment.

RONALD JAMES M. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

SHERRY LYN K.  |  Overall Experience 
Rating:
5.0

Thank you. Good service. Good customer service. Would rent from again.

CHRISTOPHER R. 
Rating:
4.0

Customer did not leave a comment.

Douglas M. 
Rating:
4.0

Customer did not leave a comment.

DANIEL M. 
Rating:
5.0

We have used this location for ten years to rent equipment, rent a storage unit, buy moving supplies, and have trailer hitches installed. Service and personnel have been great every time. It's also a great place to recycle moving boxes and pick up boxes left for recycle by others.

Michael M. 
Rating:
5.0

Great costumer service

JEFFREY ALLEN C. 
Rating:
5.0

Joseph Duer was excellent. Polite an efficient

MITCHELL DAVID S. 
Rating:
5.0

Everyone there was good to work with. The whole process was smooth.

CLIFFORD JAMES L. 
Rating:
4.0

I was very pleased with my overall experience come as reflected above.

CHARLES EMIL B. 
Rating:
4.0

Customer did not leave a comment.

Dagoberto D. 
Rating:
5.0

I can't think of anything you could do. The staff were quick and professional. The van was clean and ready to go. In fact the truck was much improved from the last time I used your servicé.

David V. 
Rating:
2.0

The person at the desk in the morning did not provide me with basic info about the rental process, like how to inspect the van prior to my trip.

Kevin M. 
Rating:
4.0

Our rental agent was very friendly, knowledgeable and professional. He explained everything. The additional charges were a little surprising and a $ 20 rental quickly jumped to $80 plus. It it was a fair transaction and we will rent again.

BEVERLY JEAN W. 
Rating:
3.0

Ensure moving trucks have basic safety checks prior to renting a truck. Both headlights work, engine and transmission run smoothly, break performance, oil and fluids are full, windshield wipers are in good shape, tires have the appropriate air. These basic safety inspections should occur with the customer.

Andrew N. 
Rating:
5.0

Customer did not leave a comment.

JOEL VALENTIN M. 
Rating:
5.0

Customer did not leave a comment.

Karen G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victor F.  |  Online Move In 
Rating:
5.0

Very nice helpful

Karen G. 
Rating:
3.0

Customer did not leave a comment.

MEAGEN LOUIE S. 
Rating:
5.0

Nothing. They were very helpful.

Brian B. 
Rating:
5.0

If there is a change with my selected "location" for pickup... *Do Not Wait Until Just The Day Before To Inform Me! However, "Tanya" the customer rep, was Excellent! *She truly helped me with various needs.

Robert P. 
Rating:
4.0

Continue price increases cause me to remove my belongings

david v.  |  Overall Experience 
Rating:
5.0

All went well. You guys run a nicely organized facility. Thanks for the help.

Robert P.  |  Overall Experience 
Rating:
5.0

Tanya is a positive asset to the uhaul brand - smart and efficient, plus a great confident personality.

michele G. 
Rating:
5.0

Customer did not leave a comment.

Loretta H.  |  Overall Experience 
Rating:
4.0

I did not receive my final email with charges. Please send my final receipt. Thank you

Scott C. 
Rating:
5.0

Helpful staff, appreciated the free used boxes!

jd H. 
Rating:
5.0

Customer did not leave a comment.

PHILIPPE S P. 
Rating:
4.0

It would be nice to be able to use loading docks for unloading the small trailers. I had to use the deep large dock, and lift my things up the wall. This is exhausting trying to unload that way.

KRISTEN S. 
Rating:
5.0

Outstanding above and beyond service! Made my difficult situation easy and smooth! Great work!!!

IAN ANDREW H. 
Rating:
5.0

Customer did not leave a comment.

Sonia B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ALBERT R. 
Rating:
5.0

Everyone at this place was nice and friendly. We had to keep the truck for a few more days and they were flexible and understanding.

CLARISSA DELA CR M. 
Rating:
5.0

Mark is wonderful!

KENNETH C. 
Rating:
5.0

Customer did not leave a comment.

Joseph S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karl H. 
Rating:
3.0

Customer did not leave a comment.

Moritz M. 
Rating:
5.0

Customer did not leave a comment.

Julie B. 
Rating:
5.0

Everything about this site was great! The persons that waited on me were professional and very friendly.

HAROLD MORRIS T. 
Rating:
5.0

Customer did not leave a comment.

GUSTAVO ADOLFO E. 
Rating:
5.0

Mark did a fantastic job and got me rolling in no time. I will definitely be make recommendations to others. Best service I've had in a long time!!!

TODD WILLIAM C. 
Rating:
4.0

The guys were great to helping us out. But it did suck that the truck had a head light that was out, so I had to use the brights to see and the radio had a short in it and would lose the radio station everytime I went over a bump.

PATRICIA T. 
Rating:
4.0

The person who was helping me to get the van had an attitude that was not welcoming or friendly. It was somewhere between hostile and indifferent. She did her job, but left me with an uncomfortable feeling. The manager and everybody else was naturally friendly, caring and considerate, even nice and personable. Their attitude felt good.

Monique R. 
Rating:
4.0

Customer did not leave a comment.

Daniel S.  |  Overall Experience 
Rating:
5.0

Great location. Well organized. Great staff. My go-to Uhaul dealer.

MARK F. 
Rating:
5.0

Customer did not leave a comment.

Curtis G. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Absolutely nothing, mark was amazing as so helpful, the entire staff was 5 Stars! Appreciate all your help guys!

JESSICA LILLIAN P. 
Rating:
5.0

Customer did not leave a comment.

Jonas G. 
Rating:
5.0

Customer did not leave a comment.

Louis G. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

I had a 2 trailers reserved at the Oddi location. Got a email that one trailer was not available. Reservation transferred to the Moana location. Got there and told no trailer available. Really poor service. They didn't care one way or another. No notification at at all. Finally got thru at the South Virginia Street location and they have their act together. Quick and good service.

DONALD ROBERT S. 
Rating:
4.0

Customer did not leave a comment.

DARREL DAVID R. 
Rating:
5.0

Customer did not leave a comment.

Jeffry L. 
Rating:
5.0

Dominick was great!

NICHOLAS HAROLD D. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL T. 
Rating:
5.0

Great experience, thanks guys!

KRISTY LYNN S. 
Rating:
5.0

Staff was friendly and helpful.

WILLIAM EDWIN C. 
Rating:
4.0

Customer did not leave a comment.

Corrie V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANTHONY Q. 
Rating:
5.0

Have the equipment I reserved be at the location I specified. I had to drive 45 miles to Reno instead of picking up 3 miles from my residence because your dealer wouldn't bring my trailer to his shop. Cost of gas and precious time was certainly an inconvenience for me the customer at the last minute. If I had another option I would not have used U-Haul. Second time I have been screwed at the last minute.

Carl S. 
Rating:
5.0

being open 24 hours for returns is a great feature.

Narciso C. 
Rating:
4.0

They charged me money for gas when it was filled where it should have been I was quoted $40 and was charged $65 when I shouldn't have been

ASHLEE LOUISE R. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DINA LOUISE M. 
Rating:
5.0

Friendly staff, well-lit, and clean. Good job, UHaul!

Christopher S.  |  Overall Experience 
Rating:
3.0

The truck felt as if it would fall apart any minute. The steering wheel was horribly loose. I had to hold it a few degrees over to keep the vehicle moving straight. I did not ask for a dolly but had one taking up valuable real estate in the box. In fact I said I did not want one. The fuel was not accurately recorded when I picked up the trailer. I noted this and took a picture. It was again not accurately reported when I dropped it off. Cost me a few extra dollars needlessly.

James M. 
Rating:
5.0

Customer did not leave a comment.

Marlene B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary P. 
Rating:
3.0

Windows were filthy on the inside … had to stop and clean them myself…. Employees were friendly and nice… got 2 miles down the road and had to pull over and close the hood as it wasn't closed right… just little things that were overlooked but enough to piss u off

Richard H. 
Rating:
4.0

Had a bit of difficulty with the ramp, but nothing major. Overall excellent truck and service and I was in and out quickly.

TIMOTHY P. 
Rating:
5.0

Excellent customer service at this location!!

Carol R. 
Rating:
4.0

Customer did not leave a comment.

RAYMOND D. 
Rating:
2.0

I was disappointed that I was charged 4 gallons of gas for driving the truck only 25 miles. I wasn't going to say anything, but this survey landed in my email ... and so here I am.

BENJAMIN DAVID C. 
Rating:
1.0

Made a reservation and when I arrived they changed it to a smaller trailer, then the manager told me to drive 100 miles away to pick-up the size I ordered, he was very rude to me. The smaller trailer would not work but he changed me one day anyway, not acceptable.

BARRY WILLIAM O. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW PHILIP D. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY L. 
Rating:
5.0

Every employee I encountered was helpful and kind. I was so pleasantly surprised by the incredibly high level of customer service they provided. It truly made a stressful day so much better!

Michele D. 
Rating:
5.0

I highly recommend this location! 2 visits in a week, great employees!

SANDRA B. 
Rating:
4.0

The logistical access to the parking bays is very tight and very difficult to maneuver with a trailer. The staff was fantastic. Thanks for making our move easier.

Tracy B.  |  Overall Experience 
Rating:
3.0

Tried to explain an issue with the truck leaking and the guy just yea it's raining whatever

Joshua S. 
Rating:
4.0

Customer did not leave a comment.

nancy w.  |  Overall Experience 
Rating:
5.0

Windshield wipers didnt work well.

Ryan P. 
Rating:
3.0

the customer service man in the lot let out a huge belch and then smiled at me. Kind of creepy.

Janet R. 
Rating:
4.0

The truck was literally falling apart. First it felt like it was going to fold in half it bounced so bad on the road. Second the interior was literally coming apart. The headliner was starting to peak off the ceiling. Last half way through our trip the check engine light came on. Don't know if I will be using uhaul again. And to top it off when I expressed this to the employee checking it in all I got was “oh”. No apology. No let's make this right. Nothing.

PATRICK C A. 
Rating:
5.0

Tanya was absolutely great

Mark H. 
Rating:
5.0

Great people at the rental yard Friendly and efficient

JEFFERY LAING W. 
Rating:
5.0

Excellent facility. Rented for several years. Staff and manager always very helpful and easy to work with.

ROBERT P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aditya V. 
Rating:
5.0

This facility is well maintained and very clean. The staff is friendly and helpful. The carts provided to move in are invaluable. If I ever need storage , I would be sure to use this location.

CHARLES H.  |  Overall Experience 
Rating:
5.0

Nothing. Everyone was friendly and helpful and got me in and out quickly. Explained the contract so there was no surprises also. Great experience!!!

LYNN CATHERINE W. 
Rating:
5.0

Customer did not leave a comment.

Joshua R. 
Rating:
5.0

Customer did not leave a comment.

Randall K M.  |  First Impressions 
Rating:
2.0

Windshield was filthy. Not sure the truck had ever been vacuumed. Office staff was kind and helpful though.

Monique M. 
Rating:
5.0

I can't say more about the Kent WA location because I didn't notice any of the other vehicles. But rest assured I did notice every one of them at the Reno location. They appeared clean a d well care for. Perhaps the one I rented slipped through the cracks. Then again, paying almost $1200 for a one way rental, it shouldn't be much to ask to have a safe clean vehicle. The cab smelled and was dirty, dusty and hadn't been wiped in who knows how long? Very unprofessional and I would not rent again at that price.

RANDALL M. 
Rating:
4.0

Customer did not leave a comment.

Blanche S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Harriet C. 
Rating:
5.0

Thank you guys for your excellent customer service and overall experience. Well done!!

Josh K. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN GEORGE K. 
Rating:
3.0

Customer did not leave a comment.

JOHN S. 
Rating:
3.0

excellent job working around difficult logistics

bill D. 
Rating:
5.0

balance the tires 🥴

DAVID GEORGE G. 
Rating:
1.0

- Not cancel a reservation 12 hours beforehand when it was made a month in advance

ERIC T. 
Rating:
5.0

Customer did not leave a comment.

MELODY JUNE R. 
Rating:
2.0

Nothing I paid or asked for was included with my order and the mile estimator was wrong. Basically I paid for things I didn't even get and when I have tried to call uhaul about this I can't get through or they hang up on me when someone finally calls me back before I cam even say hello. Not cool uhaul

Toni E. 
Rating:
5.0

We are on the second floor. We expected to carry our stuff up stairs and down long hallways. To our surprise there is an elevator and carts to wheel our belongings to our storage site. The security is great. Happy to be using this facility.

CHARLES H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Anthony G.  |  First Impressions 
Rating:
5.0

The guys working there are very helpful, professional and courteous.

Sandra B.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

DEBORAH ELIZABET S.  |  First Impressions 
Rating:
1.0

They did not have the size unit I reserved, and the girl at the front desk (not wearing a nametag - heavy-set Hispanic woman working around 8 a.m. on 7/23/2021) was incredibly rude. Moved as slow as molasses and copped an attitude. As a result, my movers damaged my mattress and new sofa squeezing it into the closet I was rented. How can you not know if you have units coming available? Oh, and the rodent trap in the storage unit is not very encouraging.

Ronald E.  |  First Impressions 
Rating:
4.0

Dominick is awesome to work with

John M.  |  First Impressions 
Rating:
3.0

After renting a storage unit, receiving unit number, I was delayed for several days and ultimately assigned a different storage unit all because the lack of communication from uhaul staff. Apparently after all that, the customer 'must' enter the unit and put a padlock on unit the same day the unit is rented. Otherwise uhaul assumes the unit is 'not' rented and will rent it out. Thus leaving the 'tenant' who already paid, without a unit. If I rent the unit, paid for it in advance, who cares what day I physically move in? I actually had a family emergency that delayed my moving into the unit for 3 days after renting it. Though on that day, I couldn't move in because it was rented to someone else. Double renting the same unit? There is laws against such actions. To avoid that, uhaul moved me out. And when I confronted uhaul they scrambled and assigned me a unit they had just luckily had a customer move out. I had to wait for the unit to be cleaned out and prepped for my moving in. Again, it should not matter what the actual day and time I move in for any reason. I paid for the unit and secured it by paying the rent. This type of action by uhaul is illegal in any other tenant/landlord contracts across the nation. This policy should reviewed by uhauls legal department before they get sued. This dispute was "resolved" by the luck that a former tenant had moved out, otherwise there were no other units available to offer me at the time I attempted to move into my original rented unit.

Dean S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Charles S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheldon T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

NOI R.  |  First Impressions 
Rating:
5.0

Jackson was courteous and professional. Good job!

Christopher S.  |  First Impressions 
Rating:
5.0

Staff was knowledgeable, courteous, thorough. Very professional.

Jonathan C.  |  First Impressions 
Rating:
3.0

The cost of renting a unit is a bit expensive and the hours of operation for access to my unit are not very convenient. I rented a unit from your company because it is close to my house and I will only need it for a short time. If I needed the storage longer, I would have taken more time to find a facility that would be more convenient and less expensive. The positive side is your staff was nice and the facility is clean and close to my home.

cherie h.  |  First Impressions 
Rating:
5.0

Your staff was wonderful! We stopped by earlier in the day to see what the rates were and view the product. We wanted to rent closer to our home than this location. We ended up renting here because your staff was so helpful and the other storage facilities would not open due to COVID. One facility had someone inside who would not open the door because we had not called earlier and made an appointment. Their loss. You have a great staff!!!!!

Kimberly C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dayle P.  |  First Impressions 
Rating:
5.0

Joe Abasta is the man!!! He assisted me with first class customer service.

Alan S.  |  First Impressions 
Rating:
5.0

Thank you to Tania and Joe for excellent service!

Amy B.  |  First Impressions 
Rating:
5.0

Everything was clean and I felt like my belongings were going to be secure. The staff was very nice and informative. I am very pleased. Thank you.

Eric N.  |  First Impressions 
Rating:
5.0

The gentlemen of your staff are really excellent in attitude, sincerity, effectiveness and customer orientation. My compliments !

Lewie W.  |  First Impressions 
Rating:
5.0

very helpful and friendly

david v.  |  First Impressions 
Rating:
4.0

Christian made it very easy for me when I needed a larger storage than I had originally ordered. The movers were polite and efficient. Really worked out well.

Cynthia L.  |  Reservation 
No reviews have been submitted for this location.

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