Customer Reviews for U-Haul Moving & Storage of Douglasville
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Douglasville
Albert F. on
When I got there to enquire about the truck, the attendant was very lacadaisical. He seems very un-interested in the whereabout of the truck and the time it was suppose to be there for us to pick it up.
Melissa H. on
Just don’t move when raining, trucks leak!!!!!!!
Caroline W. on
Always the worst experience ever. Uhaul College Park, Atlanta NOW that's a uhaul you can recommend
LEVIS P. on
well trained staff and very helpful
David A. on
The left tail light and signal did not work. They tested it and tried to replace it but didn't have a replacement. They had another tow dolly with other problems so couldn't give us another. So they gave us the choice of risking a ticket or getting a tow dolly at another location. It took a long time to get to that point, and we really didn't have time to waste so took the risk with a non-working light. Uhaul needs to provide locations with better equipment, period.
John B. on
There were enough other customers there that were angry about bad service that I felt uncomfortable. They may need security. After one group of angry people left, my service was excellent.
Michael W. on
Fantastic service I have never been treated better.
Matthew C. on
Great Service Always!
Kyle C. on
This location has a GREAT TEAM!!!!
Marie C. on
The location seemed overcrowded with trucks and limited space to park, as well as understaffed. I also never received a call to confirm my reservation for the rental. Thankfully, Mike was still able to get me a truck and help us out
Jerrike W. on
Very friendly and prompt
Roslyn H. on
Great service, location and upkeep!
Ethan G. on
Good just crowded and a little caotic. Guys were litterally running around trying to help customers.
Traci J. on
Everything was great. Customer service was good from start to finish.
Gregory C. on
I rented a truck. The vehicle was already dinged up some and I soon discovered the tailgate didn't work. Also, the other worker gave my vehicle to another customer. The vehicle was made ready for me by my rep Alex, who was great and professional. My customer service guy was great, but his co-worker overstepped her boundaries by interfering his workflow and it didn't appear to be the first time either. It really appeared to bother him. Won't rent from that location again.
Kathleen S. on
The location was clean but not necessarily inviting as the lot was quite full of rental equipment and made for a bit of confusion as to how to go about returning. We also got held up when trying to leave because there was a rental truck being looked over directly in our exit path. Just a bit too crowded with trucks and trailers making it difficult to get in and out.
Frank B. on
Mike took real good care of me...
Dina H. on
Long wait in line.
shaquitta g. on
Very professional employees. It was really busy and I still had speedy service. A+
MYRA BERDINE A. on
Thank u to Ms. Holly Greene & her staff for all of their help in this transition.
Matthew V. on
Had a very good rental experience. Wish the location was easier to access.
Miste A. on
I had submitted a reservation online to pick up the trailer in Newnan, GA. Two days prior to pick up I received a call saying there were no trailers available in Newnan, and I will need to drive 20-30 miles to a different location for pick up. My question, why even bother making a reservation???? In my opinion, UHaul employees should have gone to pick up the trailer at the other location and had it available where my reservation was made.
frances e. on
Our sales guy mike was amazing. Joe was also great. Everyone so helpful and friendly.
Mike D. on
Bunch of good guys and the checkout guy was awesome. Thanks for the easing my mind on 1st time towing.
Quince C. on
The location carries all the items required for a Stressfree moving experience. Lots of vehicles and readily available.
Moses B. on
Very friendly people
Shakeidra K. on
Dont allow them to drive a truck that needs brakes or maintenance. However the customer service is great!!
Clinton S. on
The facility was first-rate; clean, well organized, and made a good first impression upon arrival. The staff were friendly and professional. The drop-off experience couldn't have been easier.
william t. on
Very secure well lite cameras and under surveillance
Kathryn N. on
The lot itself is very tight and difficult to navigate In the store it would be helpful to have a clearly visible sign stating “line here”.
Randy B. on
It’s a pleasure working with Joe he’s always professional and knowledgeable about the equipment and very good at what he does thanks so much Joe
JEAN H. on
Good Job!
walter p. on
AAA+++
Debrah D. on
Was not satisfied with several employees. They were distracted with what the other one was doing. Poor customer interaction. One young girl was very rude she raised her hands and walked away from me asking another girl to take care of me and that girl said she didnt know her name when I asked her. Didn't gei a response when asked if a manager was there
Ronthel P. on
The air conditioner seemed to be going out on the truck.
Panzie M. on
continue to be courteous and pleasant
Kearia T. on
Misleading information.
Ingrid C. on
Unfortunately my uhaul truck broke down in the middle of my move. I had to wait 2 hours for a mechanic to come and fix the truck. The mechanic was very nice and informative. He even trailed me most of my route back to ensure the truck would not break down again. I had some difficulty getting in contact with the local center to inform them of the situation. I had to ask a friend to physically go to the local center while I was on the phone. Once she got there the manager was very accommodating, and for that reason I would recommend this local center to my friends.
Jason P. on
I do not like the process of now everything is sent to your phone and no one walks out with you to look at the truck. I think that’s very impersonalable and can create an issue with customer.
Kimberlly P. on
This drop-off location was Night and Day from the pickup location they were unprofessional dirty location rude and not knowledgeable of their job responsibilities. This location overcharged me in gas and I'm still trying to get my money back. I would not recommend this location to any one of my loved ones. I just find it so frustrating that a different location but the same company can have such poor customer service.
Paul G. on
They got the miles off on my move location I ended up spending $29 over the $200.00 for my move to Newnan
walter p. on
AAA+++
Antoine H. on
Need more trained employees working the desk. You had too many customers waiting in line as a result of untrained emplyees.
Deborah N. on
There is no way my 25 mile round trip ended up being 40 miles. I believe the odometers are rigged!
Dawson M. on
The man that checked us back in was so friendly, they always are at this location
CLIFFORD C. on
Very good experience with check in and check out. All my questions and concerns were addressed promptly, which made me feel comfortable.
Randy B. on
For some reason the process was a little different
keith b. on
The car trailer that I rented was quite old and had 2 leaking hub oil seals! There were 3 trailers at this location however they said that was the one that I had to take ! Also marker lights were out on the trailer. The staff was pleasant and they tried to do something but were unable to!
SHARON L. on
The contact did not have the right equipment number. And I get email of a bill that had a total of 645. And change. I only rented a trailer for 3 days. 6 X 12
JAMES H. on
Good experience overall
Reuben E. on
You don’t have enough parking for customers. The entire lot is packed with your vehicles.
richard d. on
Ban smoking in the vehicles. My eyes burned the whole trip from some clown smoking in the vehicle.
walter p. on
AAA+++
jonn g. on
Great service! James was so professional. They helped me, even changed my fuses!
James S. on
extremely over priced for what you get. Local usage was outrageous. I will never use any U-Haul products again.
Theo D. on
Let them all meet Jimmy Mitchell and the crew...THE BEST GROUP OF PEOPLE
Yvonne S. on
This location always has the truck size I need to rent. I've rented from them 3 times and the service is always excellent. The staff has always been courteous.
carol g. on
Fabulous customer service!! I had to keep van for longer than I expected. Called them, got time limit changed and my job is done. Great price!
Paige R. on
Very nice employees
Jonathan T. on
This location is on a one way highway. Friendly customer service but would not allow me to park car there. Recommend I park at the business next to them. That is completely unacceptable for a number of reasons. Besides the fact that its on a one way highway and to make that loop is dangerous and takes about 20 minutes, im also paying a dollar a mile for an intown rental and should be able to leave my car there a few hours. Not to mention the fact i could be towed for illegally parking at another business. I will certainly never, ever use the Douglasville U Haul again.
cassie S. on
Rude employees, rude customer service. Idiot driver wrecked truck before they even turned it over to me.
Robert T. on
Great help hooking up Transport.
Tateanna S. on
I love you all and if I have to come back I will come back
sean n. on
3 and half hours to get a truck rental. Jennifer was good at trying to assist me but when she asked for help from a male co worker (don’t know first name but his last name was Kirkland) he ignored her. This took 3 hours of my move time away. The store manager Holly took care of me as well as a wonderful understanding woman in the customer service department. I had a smaller bad experience before with uhaul about 3 years ago with same location and was told customer service would contact me but never did. I never ask for anything bad in compensation for bad service or experiences but I refund or partial refund would keep me coming back to Uhaul. If there is anything to help improve service for the next customer or myself would be better training for employees and the IT department needs to fix there computers and there cars reader machines.
Penelope H. on
Service in the rental process was great! The really,really bad thing was the truck. Doors had difficulty closing, interior lights and dashboard lights did not work, the transmission was very rough, all of which made for a difficult day, especially in ATL traffic. Basic systems should work.
Johnnie A. on
The customer service people at that the U-Haul location were excellent they were friendly courteous and well well versed in their knowledge. If I would recommend them highly to anybody that needs to go use U-Haul for a movement of stuff. They score of five stars in my book.
Ashia M. on
Nothing
Walter P. on
AAA+++
Allen V. on
Joe really knows what he's doing. 9 yrs with Uhaul. Very conscientious. Takes pride in his work. Goes the extra mile when it comes to customer service. Very well run business. Office manager very on top of her responsibilties. Allen
Wiley D. on
Outstanding customer service.....Holly is a rock star. Only issue I had is that the truck leaked really badly and ruined many of my boxes as well as stained my furniture. This is by no means a reflection on the Douglas location. Again, great customer service.
Tim M. on
They did a great job all around
Tommy S. on
Check out and check back in was quick and easy. All the employees were very friendly and professional. No pressure to buy anything extra. Although I did not need boxes, tape, licks, straps or anything else they had a well stocked store for all those items. Even had a bun for free boxes if you needed some. This location also has a storage facility.
Joseph H. on
Friendly staff. They had my vehicle ready and waiting. I was informed of all details and was on my way in minutes.
Latanya M. on
Very pleasant experience.
EILEEN P. on
Stephen & Holly were the only good thing about this location.
robert p. on
Great experience. Easy in/easy out. No changes needed
stacey p. on
I will NOT recommend the Uhaul to ANYONE!! Look at my account and you will see why! I rented a truck on 6/1/2019 at around 9:18am and returned the truck before close of business on the SAME day!!! Truck was inspected, employee told us our receipt would be emailed to us and to have a great night. However on 6/3 Monday morning I recieved an alarming text about a reservation for 6/1-6/4. Immediately I called and was routed to the call center. They explained that the location does not have the truck marked as returned... this was even more alarming! I then checked my bank and found 2 extra holds on my account and I was livid! We had several failed attempts by myself and the people from the call center of not being able to reach the physical store I rented from. Finally I recieved an email that the truck was marked returned by someone on 6/3 so I went to check my bank. The funds had been refunded but I was very disappointed that no one contacted me to address this issue. Today 6/4 I check my account again and BOOM all 3 hold are back on my account!! I called and spoke with someone at your call center who was very confused herself with all the modifications made to my account. I was persistent in speaking to a manager. She tried explaining to me that I had authorized these charges and that the 2 extra hold are because they did not know the truck had been returned 2 days ago!! Wait excuse me... she referenced your pamphlet #17 under additional terms and conditions. However I followed my end of the contract in that I returned the equipment in my allotted time I was given, fuel was returned full and truck was returned in the same condition it was given to me in. I did authorize Uhaul to take my initial hold as well as go in to receive the extra money if I went over. However I did NOT give Uhaul permission to put a hold on 2 extra days for late fee!!! It is not my fault they did not do their job properly on their end. That store was in chaos when we picked the truck up as well as when we returned it. At the end of the call with your manager I said... so my only option is to sit back and wait up to 10 days for the hold to fall off of my account. Yet no one wants to address that UHAUL made the mistake?!? I am beyond furious!! At this point I would NEVER consider using this company again!!
laura j. on
Original mileage was incorrect. Was suppise to have been corrected. It was not corrected. Not hapoy with that.
Elizabeth N. on
Every single person that helped me at this location was Excellent! I spoke to the assistant manager, a woman and a young man. They were all friendly and knowledgeable and helpful. THANK YOU!
Paula S. on
AC kept going in and out. Hired loaders and unloaders through U-Haul website. Furniture was broken.
gregory b. on
Check in a little slow.
David L R. on
Thank you to all the staff in Ontario and also Douglasville. Everyone was professional, friendly and very helpful. Good job everyone
ikebudu a. on
So far, so good.
Robert C. on
Na
John L. on
Have the correct truck at the location. Booked a week in advance and still got ran in circles. The $50.00 guarantee should have been paid twice since 2 locations failed to have the reserved equipment.
Barbara D. on
The girl at the counter that helped us may have been a new employee. She really did not know what she was doing. The card reader did not work. You could tell the truck just came in from another rental. There were bugs all over the windshield. I had to wash it before we could leave on our trip. When time to pick up the truck in the yard no one came out to show us where it was parked. When someone finally came out they asked if we needed help. then he just pointed to where the truck was sitting instead of walking us to the truck. This may be a service that was not provided.
Alex S. on
My only issue is that I waited in line for 15 minutes only to be told that I needed to go outside and have the trailer hooked up to my SUV and then come back in to check out. The staff was cordial and professional, but some signage describing the process would be very helpful.
LESLIE S. on
This is not where I dropped off the truck nor did I promise to drop it off in this location. The entire experience has been one of the biggest hassles I've ever experienced with a company. I'm to the point I'd rather spend more with a different company than ever deal with UHaul again.
Randy B. on
When I brought the dolly back the system to check in was down so I went inside to make sure I was credited for the return because my prior return was not checked in properly and the young lady inside although she may have been conducting business just made me stand there not saying anything then called on someone else as though I wasn't there just a little irritating
Arthur K. on
perfect . team u haul were great.
Grant C. on
My original Reservation: 20834293 was for pickup at 4375 Fulton Industrial Blvd SW Atlanta, GA 30336 When I get there they do not have a trailer for me and did not seem Very Concerned over the issue. I now had to find another location that would be able to accommodate me, 9416 Hwy 5 Douglasville, Ga which was a good bit out of my way. But the staff at this location were Extremely Nice and helpful.
NICOLE O. on
They need additional staff to help customers in a timely fashion!
TOMMY A. on
I received a call from this location. They informed me that I might be charged for dropping the truck off at the wrong location. He informed me that if he call back that there would be charge, if no return call that ther would be no charge. I will be checking my credit card for additional charges.
andrew c. on
The unit smelled like smoke. I had to add 3 gallons of coolant to the radiator.
keshia h. on
The employees was real good and they help me a lot thank u
Jonathan M. on
The most professional clean and mazing unit I have ever seen and I say unit as in they were a team they worked as a unit they helped each other there was just no I in this crew amazing people these people need to be a training crew for the nation showing how professional and courteous a staff can be I can't say nothing bad about these people oh my God amazing amazing amazing
Warren S. on
The UHaul team were very helpful and courteous...
traclen d. on
i was over charged from the agreement & filled the truck up where it was supposed to be & still got charged more for fuel . i will GLADLY NEVER use UHAUL again
Sharon T. on
Everyone was really nice and reserving the dolly online was super easy. Overall a great experience!
Joshler M. on
I have to say I’ve been a customer with 4 10x20 storage units for about 2 years now I have never had any bad experience there I’m sad I’m leaving caused I really appreciate the fact they go above duty
Janice T. on
Service provided was prompt, friendly, and professional
jennifer b. on
🌟🌟🌟🌟🌟
gale h. on
The staff were extremely helpful!
SHARETTE D. on
I prefer a drive up storage area so I am rating this location as a 3. Also they were not flexible with changing payment due date. I had to pay for a whole month even though I moved out on the 8th
Sheri B. on
Thank you for everything.
MARIO M. on
Thanks Holly for always treating your customers with respect and understanding things happen to good people. She should be managing all stores. I've had my storage for 4yrs she always returned calls.
ANTHONY R. on
The associates at U- Haul storage Douglasville, Ga Hwy 5 get two THUMBS UP!!!!!! Great job guys Keep up the good work.
Dennis D. on
would use services again anytime.
Micah H. on
I wish the units had about 2 more feet of head room, but all in all Holly and the crew were awesome.
Connie P. on
Your storage unit apparently has rats. I had curtains and bedspreads that have holes in them now, and we're covered in rat feces!!! I am very disappointed and will not be paying for the last mo fee!!
Karyn J. on
Everyone was kind and friendly. I will use U-Haul again. I have always used U-Haul for my moving needs.
timothy C. on
After the day we had with uhaul and being routed to three different locations in the rain and tired, this location was more than accommodating. They walked me through everything and we're really nice.
Andrew s. on
The staff & overall facility were excellent. Access to specific unit was less than desirable. Elevator down- WALK UP made usage difficult. Recommendation would depend upon what is needed to store
Dennis D. on
the gentleman that attended to me was very courteous and helpful. no problems encountered.
ROSALIND L. on
Associates were very helpful, and professional.
Tammika S. on
Great service from staff
Erdsley P. on
Staff was very helpful and ready to assist.
Janice T. on
My debit card was charged on 11/30/18 for moving supplies ordered online on 11/27/18 but cancelled online 11/28/18 and less than 24 hours after the order was placed. A refund has not been applied.
CIARRA F. on
.
LINDSAY W. on
None
Kimberlyn S. on
The young man that owns this business has been amazing. and patient. I've had a few issues with the closing of selling my home and getting things moved. He has been so understanding. Thank you so much
Stephanie H. on
.
Jason m. on
Na
Christopher M. on
Great storage space for what I needed, convenient and clean. Ideal location to truck rental facility with easy access.
Romonda M. on
Overbook and customer service suck
PATRICIA L. on
The only thing that was problem was the location.
Tawni B. on
Very clean!
andrea h. on
👍🏾
Georgia K. on
Served my needs for a few months.
Angela T. on
I really appreciated the courteous nature of the staff during my time.
cheryl m. on
I was told I would have to pay $14.00 more for insurance when I paid the $84.00 up front. Also, I dropped the uhaul off a day early and told there would be no refund for the extra day I didn't use.
Jeri F. on
All things great except elevator was out of order which made moving heavy items difficult, especially for a 79 year old man.
RUSSELL D. on
Fix the elevator
Ruthie G. on
The elevator was broken & the staff attitude was deplorable
CAROL C. on
NEVER LEFT D'VILLE!! LEFT W/UHAUL2CHI.AV (4.7M) WNT TO SANITATION + BACK CHI.AV(.07Mx2) TRCK STAYED HOME ALLNIGHT W/ FURN IN IT. LEFT2UHAUL(4.7M)CHARGED 103M! HAD 2ASK4 RECEIPT. POLICE CALLED ON ME!
kimberly c. on
Too expensive over charged
Maurice J. on
Movers by Faith was excellent.
Renee M. on
Great Service
DE`IVORY J. on
The staff was rude everytime I called or they called me. I will not be renewing my storage with them ever.!
Mike K. on
Great staff.
TRACIE W. on
Holly and staff are wonderful!!!! The gentlemen that helped me were awesome.) You have a great crew in Douglasville.
Dennis D. on
would use service again