Customer Reviews for U-Haul Moving & Storage of Douglasville

The app was down and it took me 40 minutes to rent truck through app. Please improve self renting option.

Keep on having employees like you have in this location. They were all wonderful.

Keep up your great customer service!!

Great service - as always!!!

The windshields needed a good cleaning

Nothing

good experience this time.

This storage unit is very well sanitized and very clean. I would differently use this storage again if needed.

Keep pod dry on the inside. Moisture got inside and ruined several of my items. Fortunately the majority of my belongings were in plastic tubs. I would have put it all in plastic

Nothing at this time. I was very pleased with the friendly and professional service provided.

The truck I received had some damage but it didn't hamper the move or the quality of the truck.

Great customer service!!!

Great customer service! Above and beyond!

Self check-in had a couple of hiccups (app wouldn't read my license(. It was freezing outside which made it more difficult. Especially with trying to operate the word lock with frozen fingers. I'd suggest a keypad system one can use even with gloves on.

Have more employees like the lady that helped me.

While returning the trailer, I wasn't sure when the transaction was over. I asked the question "Is that all? " Even though the personnel was friendly, a little more info would have been helpful. However, I would still use this location again and I recommend it to others.

Excellent customer service

The parking lot is way to small for the amount of business you receive.

Location was great, phone customer service trash

Fast & Easy process!!

VERY smooth process thru the app.

Well organized in all aspects, pleasant staff, well functioning equipment. All around a great experience

Nothing I can think of right now.

KEEP UP THE GOOOOOOOOOOOOOOOD WORK!!!!!!!!!!!!!!!!!!!!!!

Better equipment the look like it had been abandoned and half cleaned before given to me.

The whole crew were picture perfect!! No one could have done better! The vehicle handled great too!!

Highly recommend this storage facility. Staff very friendly and helpful.

Explain the new process to return a vehicle after hours. I filled my truck up I made sure it was clean I lock the doors and drop the keys. Logged in to process the return only to realize I was supposed to take a picture of the miles, gas and the truck. I had already left the location

This place is an absolute joke

Great experience start to finish. Thanks Kelli

keep it up

Try not to give the customer the worst truck on the lot. Also the lady at the counter could be a little more personable.

I reserved a pickup truck three weeks ago online, but when I arrived there were no pickup trucks available because someone had not returned theirs on-time. That's unacceptable. A reservation and a confirmation should mean than when I show up, what I reserved is there for me. The folks there made it right and gave me a box truck instead at the same mileage rate as the pickup would have been, but I still couldn't believe that something I reserved three weeks ago wasn't there when I showed up! Everyone was great and made it all work OK. Except that we couldn't get our key to turn in the ignition about 20 times. When we returned the truck, the explanation was, "Yep, they're getting old. Sometimes they won't turn over." So, in summary, I didn't get what was confirmed in my order three weeks ago. But they made it right. But when we had problems with the truck, all we got was, "Yep. They're old." Reservation process was excellent. Folks at the shop were great and made it right. But I need to know that the truck will actually work when i have it!

Hi. I use this location a lot for my business. They are all wonderful people and take very good care of my needs every time. Thank you

Truck wasn't cleaned luckily I had sanitizer wipes

Nothing, everything was just fine.

I need someone to call me about my experience

This entire rental was a train wreck.. how does the scheduler call and schedule a location that is closed on the day I need to pick up? I requested and modified my reservation so I could pick up at one location and did she do that? Absolutely not. Calling customer service was also a horrible experience as the rep wanted me to pick up the trailer without a truck... I had to explain three times to her and she kept telling me I was at the wrong location to get the trailer... then she transferred and hung up on me.. did she call back.. nope I had to call back again wasting more that 40 minutes just calling U-Haul.. I drove to the original location that I scheduled with and they fixed the reservation but when he scheduled the drop off it was 8 miles away when there was one right down the street.. overall I think this has been a horrible experience

Easy peasy, was great

Super easy transaction!

To me the service is excellent the way I was treated

The service was great!

Service was timely and courteous.

Location was fine. First location didn't have vehicle in stock so I called customer service who directed me to this place, but said I could return to the first location. Come to find out that wasn't true. I did get a $50 discount, but put more miles on the rental. Much bigger hassle than I wanted it to be, but not the fault of the people at this place.

All thought the service at this location was great. The experience was horrible. My original reservation was canceled after 20 minutes late pickup. Which caused a two-hour delay in my scheduled event. Your online service had me going to places where there weren't any trucks available.

I was so impressed with the customer service at Douglasville location on highway 5. When they hooked up the trailer to my truck they realize that the blinkers were not working. They took the time to locate the blown fuse on my truck and replace it. I would definitely recommend this location to any of my friends needing to rent a U-Haul. Also I was so surprised by the reasonable price for one of the small U-Haul trailers. I will definitely be renting one more often to help with moving. Thank you so much.

Everton was great and clean except for the odor

The only thing that I hated was going up and down on the elevator. It took forever to unload and load.

I was hesitant about the location because it on a very busy street. However, the staff was super friendly and helpful both days I went up there. On top of that, they have immaculate, clean bathrooms.

Hard to reach this location by phone.

wanted a 10X10 was shown a 10 X 15 I said this is perfect. Started unloading and then was told thats a 10 X15 and thats all we have so it will be 179.99 instead of 124.99...

Staff is excellent and highly accommodating.

Great customer service. All of the employees were very helpful courteous and open to any concerns I had regarding my storage unit.

Great experience

Very good staff that was always helpful.

I lost my stuff, please never ever again

Thank you one and all U-Haul team from the beginning to the end of starting storing my things and belongings you have been more than excellent awesome can't wait till the next time God bless

Had a very nice storage container but apparently had a lock on it. Was moved to a different one which made moving all the stuff much more difficult and not only that. there is a big post in the middle of it taking up storage in the space.

The storage room was very far and a lot of walking and stairs were involved. The elevator was very slow and we were stuck on it for a little while. The free carts were very helpful. I wish this location was thought-out more to have drive up access. The parking lot was very tight barely had Room to do anything.

The staff was all great minus one guy who's name I can't recall (long hair in ponytail with tattoos and poor body language and customer service overall). James went above and beyond to help with what we needed! His attitude was positive while they were slammed with customers. Debra was good too. She thoroughly explained everything to us.

Good People

Great customer service. Professional and friendly.

Staff were always friendly. Rental equipment was clean and well maintained.

No comments at this time. Thank you for the one-month tree storage.

You have a great staff

Check in and check were fantastic.

Yes all services are very well taken care of and trucks available clean and ready staff the best in town units clean an climate great experience thank you Uhaul

Excellent service and facilities.

I need more room to explain the terrible experience from 2 years ago and gave a 2nd chance 6 months ago and still terrible if not worse. Been promised a call from a DM both times and nothing.

The staff was very nice and friendly. The hours worked great for us. The only really bad thing is parking. It was horrible, no where to park. To many trucks there. Not easy to get in and out of.

Great facility

Thanks

Polite people and work to please you

I had a terrible experience with the Conyers GA location and then came to the Douglasville HA location and they ALL had the BEST CUSTOMER SERVICE THEY WERE AWESOME!!!

Staff was very friendly and helpful.

Staff was very friendly and did everything they could to accomodate my needs. (With a smile )

Outstanding Job!!!

This facility was clean and well maintained but I would suggest they work on the parking situation as there never seems to be enough parking for their customers.

Staff could upgrade their P&R skills

Good customer service they fixed the problem right there

Will definitely use if I ever need storage or Uhaul rental

Great customer service, great staff, everybody was always courteous and respectful whenever I showed up. If ever I have to do any moving, I'd choose U-Haul. Thanks again for everything!

well trained staff and very helpful

Great service, location and upkeep!

Thank u to Ms. Holly Greene & her staff for all of their help in this transition.

Our sales guy mike was amazing. Joe was also great. Everyone so helpful and friendly.

Very secure well lite cameras and under surveillance

Good Job!

I love you all and if I have to come back I will come back

Very pleasant experience.

The UHaul team were very helpful and courteous...

I have to say I’ve been a customer with 4 10x20 storage units for about 2 years now I have never had any bad experience there I’m sad I’m leaving caused I really appreciate the fact they go above duty

Service provided was prompt, friendly, and professional

🌟🌟🌟🌟🌟

The staff were extremely helpful!

I prefer a drive up storage area so I am rating this location as a 3. Also they were not flexible with changing payment due date. I had to pay for a whole month even though I moved out on the 8th

Thank you for everything.

Thanks Holly for always treating your customers with respect and understanding things happen to good people. She should be managing all stores. I've had my storage for 4yrs she always returned calls.

The associates at U- Haul storage Douglasville, Ga Hwy 5 get two THUMBS UP!!!!!! Great job guys Keep up the good work.

would use services again anytime.

I wish the units had about 2 more feet of head room, but all in all Holly and the crew were awesome.

Your storage unit apparently has rats. I had curtains and bedspreads that have holes in them now, and we're covered in rat feces!!! I am very disappointed and will not be paying for the last mo fee!!

Everyone was kind and friendly. I will use U-Haul again. I have always used U-Haul for my moving needs.

After the day we had with uhaul and being routed to three different locations in the rain and tired, this location was more than accommodating. They walked me through everything and we're really nice.

The staff & overall facility were excellent. Access to specific unit was less than desirable. Elevator down- WALK UP made usage difficult. Recommendation would depend upon what is needed to store

the gentleman that attended to me was very courteous and helpful. no problems encountered.

Associates were very helpful, and professional.

Great service from staff

Staff was very helpful and ready to assist.

My debit card was charged on 11/30/18 for moving supplies ordered online on 11/27/18 but cancelled online 11/28/18 and less than 24 hours after the order was placed. A refund has not been applied.

.

None

The young man that owns this business has been amazing. and patient. I've had a few issues with the closing of selling my home and getting things moved. He has been so understanding. Thank you so much

.

Na

Great storage space for what I needed, convenient and clean. Ideal location to truck rental facility with easy access.

Overbook and customer service suck

The only thing that was problem was the location.

Very clean!

👍🏾

Served my needs for a few months.

I really appreciated the courteous nature of the staff during my time.

I was told I would have to pay $14.00 more for insurance when I paid the $84.00 up front. Also, I dropped the uhaul off a day early and told there would be no refund for the extra day I didn't use.

All things great except elevator was out of order which made moving heavy items difficult, especially for a 79 year old man.

Fix the elevator

The elevator was broken & the staff attitude was deplorable

NEVER LEFT D'VILLE!! LEFT W/UHAUL2CHI.AV (4.7M) WNT TO SANITATION + BACK CHI.AV(.07Mx2) TRCK STAYED HOME ALLNIGHT W/ FURN IN IT. LEFT2UHAUL(4.7M)CHARGED 103M! HAD 2ASK4 RECEIPT. POLICE CALLED ON ME!

Too expensive over charged

Movers by Faith was excellent.

Great Service

The staff was rude everytime I called or they called me. I will not be renewing my storage with them ever.!

Great staff.

Holly and staff are wonderful!!!! The gentlemen that helped me were awesome.) You have a great crew in Douglasville.

would use service again