Customer Reviews for U-Haul Moving & Storage of Douglasville

5,612 reviews

9416 Hwy 5   Douglasville, GA 30135

(678) 838-0121

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(678) 838-0121

9416 Hwy 5
Douglasville, GA 30135

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Super friendly and helpful staff! Thanks for letting me keep my truck parked to switch out the u-haul, excellent experience overall!!

Talia D. 
Rating:
4.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

nothing you have a great place to visit

Marvin T. 
Rating:
4.0

I’d like to thank Ashley for her assistance. I reported the thef of my keys and requested a new lock be put on. They were too late doing so, probably my fault. When I picked up my belongings they had been gone through and items missing. When I put my belongings in storage there were no empty or open boxes. When I told the female working there on Monday the 8th, she called me a liar so I left the empty boxes for her. Those human traffickers are conning, conniving and commit grand fraud against people.

naarai a.  |  Overall Experience 
Rating:
5.0

Great vehicles and staff Gary Wenzel and Elaine Roberts

Gary W. 
Rating:
5.0

Customer did not leave a comment.

LaMarlon W. 
Rating:
4.0

Customer did not leave a comment.

andre A. 
Rating:
5.0

Customer did not leave a comment.

Amy F. 
Rating:
5.0

Customer did not leave a comment.

Jose R. 
Rating:
5.0

Customer did not leave a comment.

Natasha G. 
Rating:
5.0

Always awesome service.

Peter C. 
Rating:
4.0

Customer did not leave a comment.

Raleigh C. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Joyce H.  |  First Impressions 
Rating:
2.0

At first the truck that they were attempting to provide me did not have any gas in it (it was EMPTY) and they were going to credit my account with $45; however, I opted out of that because I did not want to begin my use of the truck putting gas in it. The truck that I ended up with smelled of cigarettes and pets. It was also dirty. I did not have the time to wait on another truck. Upon returning the truck I was charged $25 for clean up, which I DO NOT AGREE WITH given I was provided a dirty truck. Then when I go in to rectify my balance they tell me that they have not processed my payment of $226.04 where I can pay the remaining balance instead they want me to pay again. Your system is MESSED up and needs to be updated. I was supposed to receive a call from a person in higher management on Monday (8/8/22) and I still have not heard from anyone from U-Haul to rectify this account. ALL OF THIS IS TOTALLY UNACCEPTABLE and VERY UNPROFESSIONAL!!!!!!! I am truly an unhappy customer. The only good thing with this transaction was Ms. Debra who was very understanding and did all she could to assist me. I can't speak for anything else. JUST HORRIBLE!!!

MONICA B. 
Rating:
5.0

Staff was extremely helpful , upbeat and customer friendly. Great experience.

KARL S. 
Rating:
4.0

The employees is what made me like this place. Their personalities alone was a joy when going into the store. They are real people tell you like it is funny and very helpful. No problems with reserving a truck and pick up and drop off.

angela S. 
Rating:
5.0

Everything is always hands down perfect when I use your service the only thing missing is someone to drive me to the location I'm going to lol. Penske my ass!!! Uhaul is my go to for sure.

Edward P. 
Rating:
5.0

Customer did not leave a comment.

Jacinta R. 
Rating:
3.0

Customer did not leave a comment.

Peter K. 
Rating:
4.0

Very friendly and professional.

Gwen W. 
Rating:
4.0

Customer did not leave a comment.

Delores O. 
Rating:
5.0

Great service

Laura W. 
Rating:
5.0

Customer did not leave a comment.

Valerie W. 
Rating:
3.0

I would have given 5 stars had the items I ordered been in stock prior to my move date like they usually are.

Larry M. 
Rating:
5.0

Customer did not leave a comment.

kayyon h.  |  Overall Experience 
Rating:
4.0

Test drive the trucks before you rent them out

Nathaniel K. 
Rating:
5.0

Everything was fine

Denise C. 
Rating:
5.0

keep brandy her and her team are awsome

Charles L. 
Rating:
4.0

I was told I'd receive $34 off the bill if is returned with 1/4 tank. I did but upon receiving my email it stated the tank was below 1/4. I dispute that.

Barry B. 
Rating:
5.0

The only problem I had was that the rate was raised twice in a 6 month period. I didn't feel this was right

CATHY l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natalie S. 
Rating:
5.0

Customer did not leave a comment.

Arthur S. 
Rating:
5.0

Customer did not leave a comment.

Desi A.  |  Overall Experience 
Rating:
1.0

they gave me the truck on E then charge me for gas after I put the gas back above E

Rodriguez W. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

Customer did not leave a comment.

francisco A. 
Rating:
5.0

Customer did not leave a comment.

LAQUANA A. 
Rating:
4.0

My two pair of leather work gloves were stolen out of my rental truck on the lot in the time it took me to go into the office and ask the manager, brandy, a question. Brandy is also rude and not helpful.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

Antonio W. 
Rating:
5.0

Brandi, Thank you!

Gwendolyn H. 
Rating:
5.0

Customer did not leave a comment.

Roy D. 
Rating:
5.0

Customer did not leave a comment.

Aderonke A. 
Rating:
5.0

Customer did not leave a comment.

Tiffany M. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
5.0

keep brandy she is great

Charles L. 
Rating:
5.0

Customer did not leave a comment.

William J. 
Rating:
5.0

No improvement needed. Great location with great employees!

MIKE C. 
Rating:
4.0

The staff was friendly.

Latoya B. 
Rating:
5.0

Very nice and professional staff. They were knowledge of the equipment and eager to offer advice.

Alvin H. 
Rating:
5.0

Customer did not leave a comment.

Aqurial W. 
Rating:
5.0

Customer did not leave a comment.

ERIC W. 
Rating:
4.0

Customer did not leave a comment.

Henry H. 
Rating:
5.0

Customer did not leave a comment.

Larry B. 
Rating:
5.0

The location was great easy in and easy out

Marvais J. 
Rating:
3.0

I was told would get a discount as the truck I rented had no A/C on 100 degree day and no discount was applied.

Eric C. 
Rating:
5.0

Customer did not leave a comment.

Antonio W. 
Rating:
5.0

Fast and easy service friendly staff always a pleasure

Stanley P. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Everything was great. No need to improve. Excellent service, great staff. Perfect truck

Rafael R. 
Rating:
1.0

Horrible staff and rotten attitude from management.

Drew W.  |  Overall Experience 
Rating:
5.0

One string was short, I had to improvise, the side bar was missing one securement latch, it fell and had to secure it manually. But a good store overall.

EVANS O. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
4.0

Customer did not leave a comment.

Robert L. 
Rating:
4.0

Have an entry that doesn't require a U-turn. If you are coming from a certain direction.

Richard A. 
Rating:
5.0

I was very impressed at the organization, professionalism and amazing customer service. The whole process of getting a Uhaul here and returning was super easy. Definitely using this location again.

Jennifer S. 
Rating:
4.0

Lot is very crowded hard to maneuver

Louie B. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN M. 
Rating:
5.0

Excellent people Ms. Debra and team keep up the great job

Ezekiel K. 
Rating:
5.0

Customer did not leave a comment.

randy H. 
Rating:
4.0

Customer did not leave a comment.

Douglas D. 
Rating:
4.0

I was charged for an additional day due to the fact there was an accident on the street and entering the parking lot there was a wait. I thought this was unfair since this was out of my control.

Antionette S. 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn H. 
Rating:
5.0

Customer did not leave a comment.

Pete J. 
Rating:
5.0

Fast and easy! Great service

TERRELL S. 
Rating:
5.0

Customer did not leave a comment.

Youdeline F. 
Rating:
5.0

It is hard to reach by phone. But once there, great service!

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

Simone H. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Customer did not leave a comment.

Antonio W. 
Rating:
5.0

Customer did not leave a comment.

Tina S. 
Rating:
5.0

Customer did not leave a comment.

GEORGE M. 
Rating:
4.0

Customer did not leave a comment.

Nicole F. 
Rating:
5.0

Great customer service

Ingrid Y. 
Rating:
5.0

Customer did not leave a comment.

Larry C. 
Rating:
4.0

The truck needed maintenance as it was shaking bad and seemed to drop into lower gears by its self.

KIMBERLY L. 
Rating:
3.0

Customer did not leave a comment.

Stephanie F. 
Rating:
5.0

Amazing customer service and vehicle

Taylor F. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
4.0

Customer did not leave a comment.

Keia T. 
Rating:
5.0

We love dealing with Ms Debra. She always provides the best service hands down

Gregory U. 
Rating:
5.0

The staff at the Douglasville, GA Hwy 5 location were exceptional. Specifically, they were professional, courteous, effective, and efficient. The trailer I reserved was available when I pulled into the lot. I went into the office and presented my credit card for payment and the trailer was already hooked up to my truck before I came out of the office! Thank you Hwy 5 staff.

Robert A. 
Rating:
5.0

These guys were great. I pulled up, they disconnected my trailer and emailed me a receipt. I was in and out in less than 2 minutes!

Andy B. 
Rating:
5.0

Customer did not leave a comment.

Stephanie G. 
Rating:
3.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Friendly! !!

CHARLES S. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
5.0

Customer did not leave a comment.

Micah H. 
Rating:
5.0

Easy! Painless!

James H. 
Rating:
5.0

Customer did not leave a comment.

manuel A. 
Rating:
4.0

Customer did not leave a comment.

Alberta A.  |  First Impressions 
Rating:
2.0

Your team member tried to get an extra $215 out of me I still don't know what's going on I'm only glad I didn't have the money to make the payment cuz I would have been bamboozled by U-Haul

tierre s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald L. 
Rating:
5.0

Customer did not leave a comment.

Cynthia C. 
Rating:
5.0

Clean the vehicles thoroughly. My vehicle had no way to adjust the mirrors. I tried from inside and out. My drive was extremely dangerous and frightening. I've never experienced any of these issues in prior so it must be this specific location.

Lori B. 
Rating:
5.0

Return truck renter from this location Always have great service

michael W. 
Rating:
5.0

Great customer service, friendly, and knowledgeable!

Michelle F. 
Rating:
5.0

Customer did not leave a comment.

Laura w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheronica M.  |  Overall Experience 
Rating:
5.0

So far good

Laura w.  |  First Impressions 
Rating:
3.0

I will be contacting the manager regarding not being told at the time of looking into and making the decision about the renting the unit that the final month is not prorated. I would have made a better de ion regarding move out. As it turns out I am paying for 3 weeks of rental that I am not using. I think that is bad business and I should be refunded those 3 weeks. I have been on time with my payments for 14 months. Any one I talk to about your storage unit I will be sure to let them know

DEBORA S.  |  Overall Experience 
Rating:
5.0

Even though I wasnt able to get a larger storage unit to hold what i had(no fault to U Haul) due to so many people needing storage units at that time u haul on Hwy 5 Douglasville, ga did their best to keep me updated and did call me when something a little larger opened up but just wasnt latger enough to serve my needs. I would rent a storage unit from u haul again.

EDWARD M.  |  Overall Experience 
Rating:
5.0

The staff went above and beyond to meet my need on short notice.Wonderful service.

Gary C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sonja C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LaQuitcha W.  |  Overall Experience 
Rating:
5.0

Happy

michael o.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexandra M.  |  Overall Experience 
Rating:
4.0

Great management and staff

Willie S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rhonda S.  |  First Impressions 
Rating:
5.0

Thanks for everything

james v.  |  First Impressions 
Rating:
5.0

Great customer service and very clean facility

jennifer j.  |  Overall Experience 
Rating:
5.0

The staff was very helpful and knowledgeable

Cindy P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samuel B.  |  Overall Experience 
Rating:
5.0

This a very convenient and excellent facility

Karen T.  |  First Impressions 
Rating:
5.0

I was actually assisted by the owner who was very friendly. I initially spoke to Ashley who works there and she relayed the message of time sensitivity regarding my check in to storage. I appreciate it is consideration

Tiffany G.  |  First Impressions 
Rating:
5.0

I wish i could find more people like the ones here. ON TOP OF THERE GAME. HATS OFF TO THEM.

david b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LISA I.  |  First Impressions 
Rating:
5.0

Great people there — it makes an incredible positive impact on the experience l!

ANDREW G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dominic W.  |  Overall Experience 
Rating:
5.0

The staff was so wonderful and helpful especially Derek and Deborah, please keep them. The facility was very clean and easily accessible. I can see why so many people have units here. All in all I have to say the whole process was perfect for me and my family. Brady you have an amazing staff don't you dare change a thing.

Derek T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shandrica R.  |  Overall Experience 
Rating:
4.0

Elevator doesn’t work consistently

Jennifer J.  |  Online Move In 
Rating:
5.0

I stored my things for over a year and I had no problem. Everyone was helpful and nice. When I forget to pay Ashley would call and remind me. Thanks Ashley 💜 I give it a 👍🏾

Vickie H.  |  Overall Experience 
Rating:
4.0

The unit I rented has a large concrete pillar. This was not disclosed during the online purchase.

charles M.  |  Online Move In 
Rating:
5.0

The nicest staff and so very helpful

lacrystal b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brian m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LINDA J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Megan S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ariel P.  |  First Impressions 
Rating:
5.0

My items have been in storage since 2018 and when I moved them out on Nov 23rd, all my items we in good condition. No mold, dry rot, insect infestation or rodent damage of any kind. I'm very happy I chose U-Haul!

steven l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TOM B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Renee D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deirdre S.  |  First Impressions 
Rating:
5.0

The associates were kind, friendly, and so helpful.I would definitely recommend U haul.

eric l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GERALD D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberlye G.  |  First Impressions 
Rating:
3.0

When I did pay for after hours the door was broken. But staff was very nice and helpful. I just think there are a lot of issues. And the prices started to go up. It was just time for me to go. It’s good for temporary use but not for the daily.

Jaeda B.  |  Overall Experience 
Rating:
5.0

This U-Haul location is very clean and secure. The staff is extremely helpful and professional. I would definitely use this location again for my storage needs.

Gregory F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

shanika j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly G.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Anechia B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheronica M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Dimitris H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stephanie B.  |  Overall Experience 
Rating:
5.0

The staff was very friendly and professional

lacrystal b.  |  First Impressions 
Rating:
5.0

Everything is great about the facility and employees, they just need to get more carts and up their security to watch over cart and location

Shanna A.  |  Overall Experience 
Rating:
5.0

The unit was clean & safe. We had an inside/downstairs unit.

Ty M.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Shavonne J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anissa S.  |  First Impressions 
Rating:
2.0

I was surprised by the roaches that came out if my unit before I move anything in. I'M CONCERNED my things may have roaches in it when pick up my things. . Then there was a rat trap in my unit also.

Janice C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David R.  |  Overall Experience 
Rating:
5.0

Very nice people that work there. They were very accommodating and helpful. I can’t say enough good about this location. Thank you very much.

Molly L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David R.  |  First Impressions 
Rating:
5.0

My furniture was safe and secure. The staff was friendly and the hours and location was convenient.

Allison G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany C.  |  First Impressions 
Rating:
5.0

Excellent location, convenient loading and unloading area and safe environment even after-hour visitation to the storage facility.

Emmanuel O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shari D.  |  First Impressions 
Rating:
2.0

I Ordered and reserved a 10x10 unit abd was told it's no longer available... They gave me a 10x15 for almost $200.00 A MONTH.. NOT PLEASED WITH THAT

DeBorah H.  |  First Impressions 
Rating:
5.0

Alexandra performed an excellent customer service—extremely courteous and helpful.

Emmanuel O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keshia W.  |  Overall Experience 
Rating:
5.0

The Manager Debra is awesome! she is located at the Douglasville, GA location on Hwy 5. Always helpful.

Rose D.  |  First Impressions 
Rating:
4.0

In any business there is room for improvements, thus my rating. I’ve never experienced any customer service issues since I became a customer! Thank you for the excellence!!!

FELICIA R.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Linda L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JERMAINE S.  |  Overall Experience 
Rating:
5.0

Great Staff's keep up the good work, you guys two thumbs 👍up. U-Haul Douglasville, Ga hwy5.

ANTHONY R.  |  Overall Experience 
Rating:
5.0

They were so nice and pleasent with smiles the customer service was great . very helpful just made me smile with relief .

Gracia S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rocio A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JARED c.  |  First Impressions 
Rating:
4.0

Debra and her trainee was very helpful and professional.

KATHY H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

jasmine c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Meloda S.  |  Overall Experience 
Rating:
5.0

Great service

SHERICE T.  |  Overall Experience 
Rating:
3.0

Two of our boxes had water damage on the bottom of them from the back corner of our storage unit. I was not very happy about the damage to the box and the wet stuff inside.

Davin E.  |  Overall Experience 
Rating:
4.0

Only issue was the low hanging sprinkler which I smashed my head into and received a big well on my head. Had a huge headache for a few hours.

MARVY D.  |  First Impressions 
Rating:
1.0

We reserved a unit but it had been double booked. They made us pay extra for the climate controlled unit even though we didn’t need one. We asked if they would at least split the cost since we didn’t want the more expensive unit and were told they didn’t have the authority. They were very nice and helpful about everything except this and we have to pay almost $200 a month for a unit with many more features than what was agreed upon at rental time. In my opinion, a confirmed reservation should be the same as a contract and upheld as such. They should have honored the price of the other unit since they messed up in their system.

Katherine M.  |  First Impressions 
Rating:
4.0

I was confused as to where my storage unit is located. There wasn't a lock waiting in the unit as stated in my online paperwork. Also, there's no lift available to get to the upper units on the lower levels; therefore I had to carry a lot of heavy items up stairs and down the hall to reach my particular unit.

KIA K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Molly L.  |  First Impressions 
Rating:
5.0

I had no issues but the rates are more expensive than most.

pamela j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marlo D.  |  Overall Experience 
Rating:
5.0

Please try to have a different means of access(where you use your code or uhaul pass) in case the elevators stop working and it’s not an emergency situation. During my move, the elevator would not close properly in order for us to use it but the staff got us out through the stairs safely after we called.

Christina F.  |  First Impressions 
Rating: