Please double check the equipment before sending it out. Maybe road test the trailers after a customer returns them to ensure that they are properly working.
RODRIQUEZ CCustomer Reviews for U-Haul Moving & Storage of Douglasville
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I reserved an appliance dolley and was not able to get one. I had to spend $200.00 of my own money to get a dolley.
VICTORIA GBrandy is a good person and she is awesome with customer service!
TRACINE LOnly thing is I feel I got played over the mileage. I got a truck and they changed the drop off so I just took it back in town thinking it’s was cheaper like it should, until I got hit with .85- .87 cents a mile with a truck I wasn’t supposed to get.
ANDRE F | Overall ExperienceAlways a great experience!
Diane RGreat place to do business.
JULIUS HWhen I started unloading my stuff I saw 3 roaches! I did tell the young lady when I dropped the truck off and she was very nice and apologetic.
ZAKIA RTrailer was dinged up quite a bit. I took video before leaving just so the visible damages wouldn't be able to be charged to me. I was charged more than expected or anticipated.
SHADRICK TStaff rented a climate controlled unit, fully aware that the buildings air conditioners are not working. When asked about the climate, I would have to call an off site manager.
Timothy R | First ImpressionsThe U-Haul facility is the best facility in the area. Starting with all The staff members. Specially Mrs brandy the manager and the assistant managers!!
William G | First ImpressionsOnly thing I did not like was the location and difficulty of access arriving or leaving
RICHARD BBrandy is an excellent manager that markets Uhaul's Brand. Job well done Brandy!!!
Perry M | Overall ExperienceEveryone that I encountered at the Douglasville location and over the phone encounters as well gave superb service. They were very accommodating, strived in the spirit of Excellence to make sure that every need and situation was taken care of to the fullest. I rate them a 20++++++. Well Pleased. A special that's to Ms. DEBRA , BRANDY AND THE WHOLE TEAM AT THE DOUGLASVILLE LOCATION.
Betty C | Overall ExperienceNothing to improve from my experience. Everyone was incredibly helpful and knowledgeable of the position that they possess . Have used this location multiple times and the experience was consistent. The entire team was amazing. Special shout out to Brandi, Debra, and the gentlemen on the outside who keep the trucks well kept and for keeping the trucks in rotation for pickups and drop offs. Other parties I would like to say thank you to is Katrina front desk service, Ashley, who I have spoken with a few times via phone. Thank you all UHaul on Hwy 5, Douglasville GA for your great service.
DIONNE PCustomer Service was excellect, no suggestions.
RHONDA RToday my drop off experience was between average and above average. There were not real issues except I didn't receive any paperwork about returning the truck. I asked about this but the worker stated the tablet wasn't working. I just needed paperwork for verification of my returning the truck.
Kellie GAshley and the other lady at the counter made my move Great!! They was so kind to me and helped me along the way !! this has really been an unstressful move and they made that possible for me!!! Thank you Ladies and Uhaul
LOIS HThe people who work at that U-Haul very nice and I had a blowout tire on the highway once they found out about it within 10 minutes I would back up and running again. That was quick to me. I’m not saying that it will always happen like that if an incident happens, but they respond very quickly I gave you how to thumbs up especially this one I would recommend U-Haul to anybody.
Rich MI’ve used UHAUL for many years, off and on. They’ve always been the best and always clean and secure.
Sandra W | Overall ExperienceThe staff at this location are the Best. They are very helpful with all your needs. Brandi is the greatest.
Janice L | Overall ExperienceI have passed this site without a second thought. The staff was friendly knowledgeable and got us on our way quickly after adjusting our hitch ball for the larger trailer.
KENNETH Call good
anthony pMs.Carolyn at the Albany ga office on Oglethorpe was Amazing 10 ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ for her customer service
Danetta A | First ImpressionsTell how to adjust mirrors
LEROY BI love this team! During a very emotional life changing situation my experience with this team was awesome! They kept me laughing and happy the managers Brandy and her team very professional and kind ... so you want to do something leave this team together! In this time a day it's hard to find this many people on the same page getting along with a smile and a great attitude 🙂
NORINE CEverybody was kind and courteous and respectful didn’t have any problems getting the truck. Everything was ready when I got there. I would use them again.
WILLIAM MNothing everyone was super helpful!
SYLVIA WI'm glad I had such a well managed facility to store my belongings. Thank you. Kimberly T.
kimberly t | Overall ExperienceGreat service.
JULIUS Hnothing
CHRISTOPHER LNothing Services are always fast and the customer service is great they get you in and out
CLAUDE TThe parking there sucks…!!!! They block the path dropping off trucks and you can’t park to get to your storage. The only part that sucks…
Dionne C | Overall ExperienceStaff was friendly and very helpful.
JOHN NGreat customer service!!!
LYNN RI've been using this facility on and off for about 10-12 years and have experienced nothing but professional, friendly staff, clean, working equipment, and a safe, secure storage facility.
Gregory F | Overall ExperienceAll good.
DOUGLAS FThank you for being in my corner I really appreciate the service here so much thank you a thousand times thank you
KAREN RI had a very good experience with U-Haul storage. Everyone was always very nice very helpful and met with my needs as well.
Jerri C | Overall ExperienceIt was the location to get to the storage was very bad
Naquita D | Online Move InEvery team member I encountered was knowledgeable, courteous, and had great customer service.
GREGORY BI think it is fine as it is
Henry HNA
Keshia G | Overall ExperienceThe staff was always professional and kind. The African American woman with the locked hair was extremely kind and pleasant to work with, she was very informative and always had a smile on her face. Just an amazing experience.
LESLIE G | Overall ExperienceGreat experience
Darryl M | Overall ExperienceThe woman I spoke to at the middle register was very welcoming and made my experience very easy.
ELBERT JNothing that lady runs a great business
LAKEISHA WCounter personnel was great along with the assistance of locating and connection of the equipment. Return was excellent. The gentleman and young lady showed professional and knowledgeable leadership in taking care me as a valued customer.
PHILLIP SThe lady that called me and took care of me and did everything that I needed and I wish there where more like her she's knows her job and yall keep her and take care of her
karen rYour entire staff on Highway 5 did an excellent job!! From the first encounter to the turning in of the vehicle. Great job and attitudes; all around! Thank you
FRANCIS PThis review is on behalf of my dad, Phil Smith. He has been a customer for many many years and we appreciate the kindness they have shown him through the years but most of all the patience. It takes a lot of patience to deal with him and we know it can be challenging. Thank you for always helping him!
Megan S | Overall ExperienceMuch appreciated for your expertise and consideration.
TONY VThe only suggestion to improve the location is perhaps they buy the lot next door to facilitate the trucks and trailers. Their parking lot is TINY. We got there at 9 a.m. and had to wait in the road the lot was so full and chaotic. This is also a Storage location, which exacerbated the crowding. It was nuts!! A lot going on in a very small space. They handled it great, but YIKES!!!
PEGGY MWow! What a great experience with U today! Fyi- your new branding should be U!
Steven GThe van did hava a engine light on. Was running good
ROSA AAll good. Keep up the good work.
DOUGLAS FEverything is already great no room for improvement.
WILLIAM HThe staff was friendly and professional! Keep up the great work!!!!
Ernest JI had used this UHAUL location several times. Customer service was great and employees were very helpful flexible about the returning policy. Thanks
RALPH SPleasure, like always, doing business with u haul.
Thomas M | First ImpressionsQuick and easy, good customer service
JOY AEvery time I come here, it’s the same. EXCELLENT customer service and they’ve ALWAYS had what I needed, when I needed it. This UHaul location on Hwy 5 in Douglasville that I’ve recommended, is the one to go to…and I will continue to recommend this location to people who’ve asked me.
HERMAN JGreat price and the employees were Amazing!!! Thank you !
Jon GBrandi and the whole crew at Hwy 5 have been nothing but AWESOME every time I need services. I’ve been a loyal customer for years.
Latoya H | Overall ExperienceWe loved brandy the whole time we were there and helped us out a lot we are surely gonna miss her
Jacob C | Overall ExperienceTrucks mechanical NEEDS HELP!!
JOE JKeep doing what you do to efficiently get customers what they need without hassle or disorganized processes. I love the online check-in option; it saved a lot of time on my moving day.
Monica MThe People who work there are just Wonderful 👍👍👍👍😊😊😊 Always Professional and Courteous!!!
JOE JTruck was Rough to drive, and Loud.
JOE JLove the front desk lady who assisted me can’t think of her name but special kudos….
EDWARD W | First ImpressionsThe associates at this Uhaul location are always friendly, accommodating, approachable, and professional.
PATRICE JLet the customers know that $39 a day doesn’t mean 24 hrs. It’s only for eight hours. So I was double billed
SHIBA RThe employee at the reception was very nice friendly n polite, explaining everything well
NELSON SI realize when ordering a 10x10 room I would end up with two smaller rooms and have to go up stairs to move in my items, other than that, there were no problems.
Tasia M | Online Move InBrandy was amazing and very knowledgeable of everything. But her customer service skills were the absolute best!!!!
Michelle H | First ImpressionsGreat place but the parking/loading was less than satisfactory. I found a climate control unit for 1/2 the price and same size
Christine E | Overall ExperienceGood morning Debra assistant manager was very professional and every question that I needed she also assists me in finding the right storage I need and also took information on any upcoming available storages so she can contact me once they come available. Five stars to Debra this location is in Douglasville off of highway 5 in Douglasville, Georgia
Clayton S | First ImpressionsProfessional, and excellent Service. Polite, kind and courteous.
WANDA S | Overall ExperienceEverything was good just hard to get in and out of parking lot
jason g | Overall ExperienceThank you!
Cheryl G | Overall ExperienceGreat Great Great staff. Keep up the great work.
TIMOTHY S | Overall ExperienceVery nice people
CHRISTOPHER G | Overall ExperienceI was very pleased with the ease of my storage unit process!
Deborah W | Online Move In🙏🏿
marcus w | Overall ExperienceKatreena was very helpful and professional! 👍
Kelsey A | First ImpressionsThe ladies, Katrina and Samantha were awesome. Super helpful, friendly and knowledgeable. I will definitely recommend people to go see those two for assistance.
Jacqueline E | First ImpressionsVery good job.
Craig S | First ImpressionsI loved the convenience, cleanliness and great customer service. If and when I need another storage unit, I will definitely rent one at the Uhaul storage facility.
Lawanna P | Overall ExperienceThey lady said they seen ants coming in so they sprayed but it was ants all over my property it was so disgusting they started crawling on me, my toddler, my uncle, my sister and friend. I filled a claim but haven’t heard anything since i have videos and pictures it’s so disgusting.
KIERRA R | Overall ExperienceThank you
Jessica A | First ImpressionsWe moved out in July.
Peter Y | Overall ExperienceGreat. Available on short notice. Very pleased.
April P | Online Move InKatreena B was very helpful, warm and friendly and made the experience pleasant.
Nicholas O | First ImpressionsTheir team is the best Debra and Brandy are excellent. Big shout out to the other lady too. When u need a truck or storage that location is the best choice. I’m saying this from experience. They really have the best customer service. I will I’ve them 100 stars.
david a | Overall ExperienceI would like to thank Uhaul for their service and I’m glad that I kept my items in you all storage. Again thank you so much for the storage
Patricia D | Overall ExperienceAll the people were helpful and kind. I would definitely recommend this u haul to all my friends.
eric l | Overall ExperienceEveryone there is friendly and help when you need it
Lisa C | First ImpressionsGreat staff and service
Andrew P | Overall Experience5 Star Staff & Service always!!!
CARL M | Overall ExperienceAs an U-Haul "INVESTOR," I am GREATLY disappointed! Approximately a year ago I gifted U-haul with a bill a little over $1400 (2 trucks (6 days) + storage). Had a little trash, however, there was no place "dump" it, so I put it in a neat pile next to the facility. The next day, I am deducted ANOTHER $100!😂 Now my property is stored, and the bill is on "autopay." I am a "public" figure, so sometimes malicious attempts are made on my financial accounts (once successfully). To safeguard, if/when many of my accounts are "hit for payment" an alert is sent to me via text and/or email for my approval. Once I SEE it, I approve. For THIS place, that was NOT understood. The finale was, upon me being notified that an attempt to use my information to file taxes, my accounts were "heavily" restricted. Upon notice that "a" payment was not made, I informed the entities that there were no worries, payment was forthcoming. THIS facility had NO EMPATHY and charged me "late" fees!🤔 GOD FORBID if I would have been on another CONTINENT, as I was immediately after my initial rental in 2023.😨 To "top it off," the dumpster that I I couldn't fined in 2023, was INSIDE! Found this time while moving to another facility. Had some blankets that were stored for a year, so I trashed them. Upon walking away, an malafide order came via walkie-talkie, for me to remove the TRASH from the TRASHCAN!🤔 As a Criminology major, I simply replied in the most calmest voice: "Call the Police," which she did not. But I guess as an investor, I should be happy.🙄
RAYCO S | Overall ExperienceBrandy and the store owner helped me and my wife through this difficult time in our life of us having to start all over
Jacob C | First ImpressionsThe prices are way too high. The temp is too warm inside for people that pay for climate controlled. And it is way too crowded at your location. We came a couple times to try to bring things and couldn’t even park. You have way too many trucks there! All 3 of those are what made us move to another storage company all together.
Christy S | Overall ExperienceOur unit had a leak and some of our belongs were damaged but the staff did TRY to assist us in the protection from additional damage.
DEPERLENE R | Overall ExperienceYou guys are great id recomend anyone to come here instead of somewhere where people aren't as kind and helpful as you are thank you and Bless you all
Lisa C | First ImpressionsMy personal feeling is that after a while a person should start getting discounts on their storage.. my property has been there for over a year and never got a discount
CHRISTOPHER D | Overall ExperienceThe location has some of the greatest people. And I can tell it’s a domino effect from the top down. Brandy has been great since day 1 and I won’t forget to Mention Ms Ashley. She’s so sweet and courteous and not aggressive even when I was late. Someone make Brandy a district manager. She’s a bosses boss! Thanks you guys and gals!
Brandon D | Overall ExperienceI moved out of the storage room due to the increase in costs. I am happy with U-Haul but the costs are too expensive.
teresa g | Overall ExperienceThe staff was super helpful!
Natalie P | Overall ExperienceEverything was perfect, I had no problems at all!
TISHAWNA H | Overall ExperienceBrandy and her team were, thorough, professional, and attentive to my needs as a new customer. After our conversation, I had everything I needed to have an excellent experience. EVERONE I spoke with at the facility was EXCEPTIONAL! Great job Team!!!
Baron F | Overall ExperienceEveryone at Uhaul has been absolutely amazing. Great interpersonal skills and service!
MARISOL J | Overall ExperienceEveryone was nice and friendly. Thanks for everything 👍🏾
Betty L | First ImpressionsThe reason I answered no the friendliness of the staff was because there were times when they acted smug & cordial. They kept it professional but overall the politeness was forced. Not only that but a lock mysteriously appeared on my unit for months that I had no key for.I kept telling them it's not my lock. It was verified by housekeeping that it was definitely the facility's lock. However after calling corporate they finally obliged and removed the lock & put one that they had a key for on there & let me get my belongings, so that was appreciated. But the incident went on for too long & I refused to pay a removal fee for a lock that I never put on nor had knowledge about. But in the end all was resolved. And they really have to do something better with parking. If I am renting a Uhaul I shouldn't have to be rudely told that I need to park my car next door @ a restaurant that might even tow it. I'm a customer and should be accommodated. And it was a bigger inconvenience because you literally had to leave the facility go about a half mile up to turn around and another 3/4 of a mile to U tirn to get back to the restaurant next door. I overheard one of the staff say well I'm just going to start towing cars that keep parking where the trucks are. I just that was rudely said. & there should be MORE parking for customers. The only reason they are parking there is because there is lack of parking..But there's definitely a resolution needed. Have a great day
JACQUELINE A | Overall ExperienceThe only reason I did not give 5 Stars was because I didn’t know I was going to have to navigate the elevator and narrow walkways to get to my unit.
Steven G | Overall ExperienceWhen I entered the storage area, a map for Lowered Level 2 was not posted so I thought that my unit was on LL1. Once I went down and couldn't find my unit I had to go to the front desk to ask where my unit was. I was then told it was on LL2. I would recommend posting the map for LL2
Tomiko P | Online Move InThey would charge without authorization. Some of the staff wouldn't know the left or right hand. When moving my things out they never closed out my storage despite we renting a truck from them to load it and and treied to bill me and and wouldn't add the correct move out date.
Janice C | Overall ExperienceVery friendly and helpful.
Agnes G | First ImpressionsThanks for making my life easier!!
IZORA J | First ImpressionsBrandy doesn't know how my entire year has veen She was very engaging and knowledgeable, correcti g errors that was made via phone fof reservations. It fell so amazing to talk and laugh with staff. Laughter is good and I've missed it. Thanks Brandy n coworker
Sandra M | First Impressionsvery pleasant and helpful staff. They help to make my move and truck rental experience a positive one.
CLYDIE C | First ImpressionsI was told 24 hour 7 fay a week access but in reality couldn't get in after 10 pm I hate being lied to
Anthony C | Overall ExperienceGot block in called the 1800 number and tow guy number on the door they called management to get me some help no one answered their phone they said there was nothing that could be done we had to find a way out things needs to change for a emergency like this I didn’t want to sleep in my car help was need and no one came to help
Aletha W | First ImpressionsI have used UHAUL Storage for over10 years. It is safe and clean. I never had to worry about my safety or any risk to the things I stored there. The staff was always very nice and helpful. Climate controlled storage saved all of my possessions. I would recommend UHAUL to anyone.
Sandra W | Overall ExperienceThe staff and store manager were a delight EVERY time I had to come inside the store or had an issue. The manager runs her store as if it’s a family and not a stuffy business which is a great change of pace in this world today. I would definitely bring my business here again because you’re treated like family and not just another #…. Great job D’ville Hwy 5
Dionne C | Overall ExperienceGod bless you u-haul
Catherine J | First ImpressionsLighting and doorway inadequate , price is decent and convenience to my house good. Staff T this location very good!
GALE R | First ImpressionsOne way free storage for one month should be applied to your account within the entire company. That way the customer is not feeling taking advantage of.
Dwayne N | Overall ExperienceThank you for being available throughout the years. When many companies changed U-Haul stay the same. I had a wonderful experience every time I’ve done business with this company.
margaret a | Overall ExperienceOff hour access was apparently available, but not to me. No access card or information made available. App information helpful, but not necessarily accurate to this facility.
Barbara C | Overall ExperienceAlways friendly and well maintained
tyrie b | Overall ExperienceI love Ms. Brandy and her team they are so so helpful! They know their stuff and I felt like they friends helping rather strangers at U-Haul. I hope all you're store operate like they do!!!!
Tammie E | Overall ExperienceAll was great but lower levels could use a couple of extra fans. Kind of hot. Everyone is genuinely helpful and so kind very grateful for that especially when having to move & store your personal belongings is very stressful.
NILDAVERONICA L | Overall ExperienceVery good customer service
nicole s | First ImpressionsVery thoughtful and wonderful to their clients. Great company!
Joseph B | Overall ExperienceI would like to represent the woman who made it happen and her name is Brandy Bodine what an super extraordinary woman that you guys have working for you. Uhaul you guys have a true winner in Brandy Bodine.❤️
James M | Overall ExperienceYour staff at that location is awesome and I mean awesome.
James M | First ImpressionsN/A
Reginald G | First ImpressionsThank you so much for helping to make this extremely difficult situation for my family a little easier. Our current landlord is forcing us to move because they want to tear down and rebuild on the property. We were told if we wanted to stay just 3 more days until our new home is ready for us to move into we would have to pay $1250 . Or be out by 3 pm Friday at 11:30 am yesterday morning . So, im 27 hours we had to find a storage unit rental truck big enough to move 2 house holds , totaling 7 because my in laws live next door and received the same demands. We have lived here 5 years, take care of the property, are very respectful and responsible. And the property manager, who is the property owners mother could not allow us 3 extra days to move. And even started “we were playing games. Wow! You just made 7 human beings homeless because of your selfishness and arrogance. Anyway, thank you Brandy for working it out so that we could keep the truck 5 extra hours, to unload what did not fit into our 1st storage unit. Which btw we were offered 1 months free storage rent for rental of the truck .
Lori B | First ImpressionsMore unloading space for rental units.
Larry M | First ImpressionsWill is awesome he helped me ALL the way. Great customer service. He is definitely an asset to the company!!!
Sophia M | First ImpressionsInside of the storage need to have more lights hard to see what you were doing.
rosemarie p | Overall ExperienceI would recommend this U-Haul facility to anyone that need this type of service. The staff was very friendly, helpful and accomodating to my needed. You don't have to wait for service, they get you in and out, very organized. I would use this facility again if needed.
queenie v | Overall ExperienceGreat staff
Gary H | Overall ExperienceAt this location (HWY 5 Douglasville, GA) the staff was very friendly and helpful. The facility is very clean and maintained. I recommend this location. An awesome job to the each of you that assist me with my move! Thank you!!
latissa s | First ImpressionsWillie was extremely helpful at check in!
Charles S | First ImpressionsSome employees weren't helpful. Just lazy. I couldn't find any of the rolling carts for things and beds other customers had left them out of their place they told me they would send someone to help no one ever did.
priscilla g | Overall ExperienceEveryone was so friendly. It was greatly appreciated.
Richard B | Overall ExperienceMy unit has been safe and secured since 2010. The only problem I have had is an employee that worked from home once compromised my credit card. After, informing another representative of the situation I was not provided credit for the late fee. However, I thence have changed my method of making payments and so far so good.
LAMARTRIA A | First ImpressionsI never moved in your unit it was the size of a out house. 3 bd I want my money returned thank but no price left out 10×10by 6 what is that no thanks can I use the restroom or can I fit boxes only.
Damesha C | Overall ExperienceThe manager of this location is rude and vindictive.
Cynthia W | Overall ExperienceThis isn’t my first visit with Uhaul, I rented a truck in the summer. Each time I experienced great customer service with Brandy and Debra. I hated they didn’t have a unit for me to rent then. I decided to stop by again and was grateful they finally had a unit for me to rent. Brandy and Ashley made my day. Thanks again Douglasville Uhaul
Angela b | First ImpressionsYou have so staff members that are friendly & have great customer service skills. Then there are the ones who talk impolite or dismiss you as if you're second rate & not as a paying customer. Other than that the facility is very clean & convenient. I would definitely recommend friends and family, however I will tell them about the rudeness from a couple of the staff members that I've encountered.
JACQUELINE A | First ImpressionsThe manager was so incredibly rude. Everyone else was great.
MELISSA G | Overall ExperienceStaff was always willing to help and it was always clean.
Twyla M | Overall ExperienceAll of the front desk reps were always polite and pleasant....
JOANNE A | Overall ExperienceTiny low units. Needed 2 to store what was on one in another facility
paul l | First ImpressionsThe elevator kept getting stuck so I was unable to finish unloading. So hope- fully I can finish the or 29th of Aug.
Mark S | Online Move InI’d like to thank Ashley for her assistance. I reported the thef of my keys and requested a new lock be put on. They were too late doing so, probably my fault. When I picked up my belongings they had been gone through and items missing. When I put my belongings in storage there were no empty or open boxes. When I told the female working there on Monday the 8th, she called me a liar so I left the empty boxes for her. Those human traffickers are conning, conniving and commit grand fraud against people.
naarai a | Overall ExperienceThe only problem I had was that the rate was raised twice in a 6 month period. I didn't feel this was right
CATHY l | Overall ExperienceHorrible staff and rotten attitude from management.
Drew W | Overall ExperienceYour team member tried to get an extra $215 out of me I still don't know what's going on I'm only glad I didn't have the money to make the payment cuz I would have been bamboozled by U-Haul
tierre s | Overall ExperienceSo far good
Laura w | First ImpressionsI will be contacting the manager regarding not being told at the time of looking into and making the decision about the renting the unit that the final month is not prorated. I would have made a better de ion regarding move out. As it turns out I am paying for 3 weeks of rental that I am not using. I think that is bad business and I should be refunded those 3 weeks. I have been on time with my payments for 14 months. Any one I talk to about your storage unit I will be sure to let them know
DEBORA S | Overall ExperienceEven though I wasnt able to get a larger storage unit to hold what i had(no fault to U Haul) due to so many people needing storage units at that time u haul on Hwy 5 Douglasville, ga did their best to keep me updated and did call me when something a little larger opened up but just wasnt latger enough to serve my needs. I would rent a storage unit from u haul again.
EDWARD M | Overall ExperienceThe staff went above and beyond to meet my need on short notice.Wonderful service.
Gary C | First ImpressionsHappy
michael o | Overall ExperienceGreat management and staff
Willie S | Overall ExperienceThanks for everything
james v | First ImpressionsGreat customer service and very clean facility
jennifer j | Overall ExperienceThe staff was very helpful and knowledgeable
Cindy P | Overall ExperienceThis a very convenient and excellent facility
Karen T | First ImpressionsI was actually assisted by the owner who was very friendly. I initially spoke to Ashley who works there and she relayed the message of time sensitivity regarding my check in to storage. I appreciate it is consideration
Tiffany G | First ImpressionsI wish i could find more people like the ones here. ON TOP OF THERE GAME. HATS OFF TO THEM.
david b | First ImpressionsGreat people there — it makes an incredible positive impact on the experience l!
ANDREW G | Overall ExperienceThe staff was so wonderful and helpful especially Derek and Deborah, please keep them. The facility was very clean and easily accessible. I can see why so many people have units here. All in all I have to say the whole process was perfect for me and my family. Brady you have an amazing staff don't you dare change a thing.
Derek T | First ImpressionsElevator doesn’t work consistently
Jennifer J | Online Move InI stored my things for over a year and I had no problem. Everyone was helpful and nice. When I forget to pay Ashley would call and remind me. Thanks Ashley 💜 I give it a 👍🏾
Vickie H | Overall ExperienceThe unit I rented has a large concrete pillar. This was not disclosed during the online purchase.
charles M | Online Move InThe nicest staff and so very helpful
lacrystal b | Overall ExperienceMy items have been in storage since 2018 and when I moved them out on Nov 23rd, all my items we in good condition. No mold, dry rot, insect infestation or rodent damage of any kind. I'm very happy I chose U-Haul!
steven l | Overall ExperienceThe associates were kind, friendly, and so helpful.I would definitely recommend U haul.
eric l | First ImpressionsWhen I did pay for after hours the door was broken. But staff was very nice and helpful. I just think there are a lot of issues. And the prices started to go up. It was just time for me to go. It’s good for temporary use but not for the daily.
JAEDA B | Overall ExperienceThis U-Haul location is very clean and secure. The staff is extremely helpful and professional. I would definitely use this location again for my storage needs.
Gregory F | Overall ExperienceThe staff was very friendly and professional
lacrystal b | First ImpressionsEverything is great about the facility and employees, they just need to get more carts and up their security to watch over cart and location
Shanna A | Overall ExperienceThe unit was clean & safe. We had an inside/downstairs unit.
Ty M | Overall ExperienceI was surprised by the roaches that came out if my unit before I move anything in. I'M CONCERNED my things may have roaches in it when pick up my things. . Then there was a rat trap in my unit also.
Janice C | First ImpressionsVery nice people that work there. They were very accommodating and helpful. I can’t say enough good about this location. Thank you very much.
Molly L | Overall ExperienceMy furniture was safe and secure. The staff was friendly and the hours and location was convenient.
Allison G | Overall ExperienceExcellent location, convenient loading and unloading area and safe environment even after-hour visitation to the storage facility.
Emmanuel O | Overall ExperienceI Ordered and reserved a 10x10 unit abd was told it's no longer available... They gave me a 10x15 for almost $200.00 A MONTH.. NOT PLEASED WITH THAT
DeBorah H | First ImpressionsAlexandra performed an excellent customer service—extremely courteous and helpful.
Emmanuel O | First ImpressionsThe Manager Debra is awesome! she is located at the Douglasville, GA location on Hwy 5. Always helpful.
Rose D | First ImpressionsIn any business there is room for improvements, thus my rating. I’ve never experienced any customer service issues since I became a customer! Thank you for the excellence!!!
FELICIA R | First ImpressionsGreat Staff's keep up the good work, you guys two thumbs 👍up. U-Haul Douglasville, Ga hwy5.
ANTHONY R | Overall ExperienceThey were so nice and pleasent with smiles the customer service was great . very helpful just made me smile with relief .
Gracia S | First ImpressionsDebra and her trainee was very helpful and professional.
KATHY H | First ImpressionsGreat service
SHERICE T | Overall ExperienceTwo of our boxes had water damage on the bottom of them from the back corner of our storage unit. I was not very happy about the damage to the box and the wet stuff inside.
Davin E | Overall ExperienceOnly issue was the low hanging sprinkler which I smashed my head into and received a big well on my head. Had a huge headache for a few hours.
MARVY D | First ImpressionsWe reserved a unit but it had been double booked. They made us pay extra for the climate controlled unit even though we didn’t need one. We asked if they would at least split the cost since we didn’t want the more expensive unit and were told they didn’t have the authority. They were very nice and helpful about everything except this and we have to pay almost $200 a month for a unit with many more features than what was agreed upon at rental time. In my opinion, a confirmed reservation should be the same as a contract and upheld as such. They should have honored the price of the other unit since they messed up in their system.
Katherine M | First ImpressionsI was confused as to where my storage unit is located. There wasn't a lock waiting in the unit as stated in my online paperwork. Also, there's no lift available to get to the upper units on the lower levels; therefore I had to carry a lot of heavy items up stairs and down the hall to reach my particular unit.
KIA K | Online Move InI had no issues but the rates are more expensive than most.
pamela j | Overall ExperiencePlease try to have a different means of access(where you use your code or uhaul pass) in case the elevators stop working and it’s not an emergency situation. During my move, the elevator would not close properly in order for us to use it but the staff got us out through the stairs safely after we called.
Christina F | First ImpressionsVery quick and easy process..
Allison G | First ImpressionsClean well lit and always staffed
Tammiie B | Overall ExperienceThe young lady at check in was awesome- explained the important clauses well- needed a unit at the last minute and we were accommodated near closing hours- excellent customer service for going the extra mile 🙂
TANYA S | First ImpressionsMy name isn't Wilbur and I've never done business with you, yet you've been sending me receipts and other things via email for literally 10+ years. I'd like it to stop, but I guess it never will.
WIlbur T | Overall ExperienceI would definitely use Uhaul again and also recommend to anyone!
Linda F | Overall ExperienceWe rented a storage unit 3 years ago and Saturday, the 13th, moved to a smaller unit. Each time we received excellent care and help. Thank you!
Neal B | First Impressionsfriendly and helpful
Michael H | Overall ExperienceThis storage unit is very well sanitized and very clean. I would differently use this storage again if needed.
Sammi C | Overall ExperienceGreat customer service! Above and beyond!
Anechia B | First ImpressionsKEEP UP THE GOOOOOOOOOOOOOOOD WORK!!!!!!!!!!!!!!!!!!!!!!
Kalhia H | Overall ExperienceHighly recommend this storage facility. Staff very friendly and helpful.
Diane F | Overall ExperienceEverton was great and clean except for the odor
Asiha E | First ImpressionsThe only thing that I hated was going up and down on the elevator. It took forever to unload and load.
norman a | Overall ExperienceI was hesitant about the location because it on a very busy street. However, the staff was super friendly and helpful both days I went up there. On top of that, they have immaculate, clean bathrooms.
Jimi R | First ImpressionsHard to reach this location by phone.
PETRINA M | Overall Experiencewanted a 10X10 was shown a 10 X 15 I said this is perfect. Started unloading and then was told thats a 10 X15 and thats all we have so it will be 179.99 instead of 124.99...
JERMAINE C | First ImpressionsStaff is excellent and highly accommodating.
BRYAN S | Overall ExperienceGreat customer service. All of the employees were very helpful courteous and open to any concerns I had regarding my storage unit.
Candace E | Overall ExperienceGreat experience
tyrone s | Overall ExperienceVery good staff that was always helpful.
Daniel D | Overall ExperienceI lost my stuff, please never ever again
Yanique J | Overall ExperienceThank you one and all U-Haul team from the beginning to the end of starting storing my things and belongings you have been more than excellent awesome can't wait till the next time God bless
MARY W | Overall ExperienceHad a very nice storage container but apparently had a lock on it. Was moved to a different one which made moving all the stuff much more difficult and not only that. there is a big post in the middle of it taking up storage in the space.
Kaston S | First ImpressionsThe storage room was very far and a lot of walking and stairs were involved. The elevator was very slow and we were stuck on it for a little while. The free carts were very helpful. I wish this location was thought-out more to have drive up access. The parking lot was very tight barely had Room to do anything.
Latanza B | First ImpressionsThe staff was all great minus one guy who's name I can't recall (long hair in ponytail with tattoos and poor body language and customer service overall). James went above and beyond to help with what we needed! His attitude was positive while they were slammed with customers. Debra was good too. She thoroughly explained everything to us.
timothy e | First ImpressionsGood People
renard w | Overall ExperienceGreat customer service. Professional and friendly.
VIVIAN H | First ImpressionsStaff were always friendly. Rental equipment was clean and well maintained.
NEIL G | Overall ExperienceNo comments at this time. Thank you for the one-month tree storage.
Faith B | First ImpressionsYou have a great staff
Chancy G | First ImpressionsCheck in and check were fantastic.
Mark W | First ImpressionsYes all services are very well taken care of and trucks available clean and ready staff the best in town units clean an climate great experience thank you Uhaul
Romell H | Overall ExperienceExcellent service and facilities.
William B | First ImpressionsI need more room to explain the terrible experience from 2 years ago and gave a 2nd chance 6 months ago and still terrible if not worse. Been promised a call from a DM both times and nothing.
sean n | Overall ExperienceThe staff was very nice and friendly. The hours worked great for us. The only really bad thing is parking. It was horrible, no where to park. To many trucks there. Not easy to get in and out of.
Chancy G | Overall ExperienceGreat facility
Deirdre S | Overall ExperienceThanks
wykessa g | First ImpressionsPolite people and work to please you
CARL C | First ImpressionsI had a terrible experience with the Conyers GA location and then came to the Douglasville HA location and they ALL had the BEST CUSTOMER SERVICE THEY WERE AWESOME!!!
Yalawa Q | First ImpressionsStaff was very friendly and helpful.
Jamesallen C | Overall ExperienceStaff was very friendly and did everything they could to accomodate my needs. (With a smile )
LaZondra H | Overall ExperienceOutstanding Job!!!
Willie S | Overall ExperienceThis facility was clean and well maintained but I would suggest they work on the parking situation as there never seems to be enough parking for their customers.
KATHARINE B | Overall ExperienceStaff could upgrade their P&R skills
Brandy P | Overall ExperienceGood customer service they fixed the problem right there
frantz h | First ImpressionsWill definitely use if I ever need storage or Uhaul rental
CHERYL J | Overall ExperienceGreat customer service, great staff, everybody was always courteous and respectful whenever I showed up. If ever I have to do any moving, I'd choose U-Haul. Thanks again for everything!
Brenda A | Overall Experiencewell trained staff and very helpful
LEVIS P | Overall ExperienceGreat service, location and upkeep!
Roslyn H | Overall ExperienceThank u to Ms. Holly Greene & her staff for all of their help in this transition.
MYRA B | First ImpressionsOur sales guy mike was amazing. Joe was also great. Everyone so helpful and friendly.
frances e | Overall ExperienceVery secure well lite cameras and under surveillance
william t | Overall ExperienceGood Job!
JEAN H | Overall ExperienceI love you all and if I have to come back I will come back
Tateanna S | Overall ExperienceVery pleasant experience.
Latanya M | Overall ExperienceThe UHaul team were very helpful and courteous...
Warren S | Overall ExperienceI have to say I’ve been a customer with 4 10x20 storage units for about 2 years now I have never had any bad experience there I’m sad I’m leaving caused I really appreciate the fact they go above duty
Joshler M | Overall ExperienceService provided was prompt, friendly, and professional
Janice T | First Impressions🌟🌟🌟🌟🌟
jennifer b | First ImpressionsThe staff were extremely helpful!
gale h | Overall ExperienceI prefer a drive up storage area so I am rating this location as a 3. Also they were not flexible with changing payment due date. I had to pay for a whole month even though I moved out on the 8th
SHARETTE D | Overall ExperienceThank you for everything.
Sheri B | Overall ExperienceThanks Holly for always treating your customers with respect and understanding things happen to good people. She should be managing all stores. I've had my storage for 4yrs she always returned calls.
MARIO M | Overall ExperienceThe associates at U- Haul storage Douglasville, Ga Hwy 5 get two THUMBS UP!!!!!! Great job guys Keep up the good work.
ANTHONY R | Overall Experiencewould use services again anytime.
Dennis D | Overall ExperienceI wish the units had about 2 more feet of head room, but all in all Holly and the crew were awesome.
MICAH B | Overall ExperienceYour storage unit apparently has rats. I had curtains and bedspreads that have holes in them now, and we're covered in rat feces!!! I am very disappointed and will not be paying for the last mo fee!!
Connie P | Overall ExperienceEveryone was kind and friendly. I will use U-Haul again. I have always used U-Haul for my moving needs.
Karyn J | First ImpressionsAfter the day we had with uhaul and being routed to three different locations in the rain and tired, this location was more than accommodating. They walked me through everything and we're really nice.
timothy C | First ImpressionsThe staff & overall facility were excellent. Access to specific unit was less than desirable. Elevator down- WALK UP made usage difficult. Recommendation would depend upon what is needed to store
Andrew s | Overall Experiencethe gentleman that attended to me was very courteous and helpful. no problems encountered.
Dennis D | First ImpressionsAssociates were very helpful, and professional.
ROSALIND L | First ImpressionsGreat service from staff
Tammika S | Overall ExperienceStaff was very helpful and ready to assist.
Erdsley P | Overall ExperienceMy debit card was charged on 11/30/18 for moving supplies ordered online on 11/27/18 but cancelled online 11/28/18 and less than 24 hours after the order was placed. A refund has not been applied.
Janice T | Reservation.
CIARRA F | Overall ExperienceNone
LINDSAY W | Overall ExperienceThe young man that owns this business has been amazing. and patient. I've had a few issues with the closing of selling my home and getting things moved. He has been so understanding. Thank you so much
Kimberlyn S | Reservation.
Stephanie H | Overall ExperienceNa
Jason m | Overall ExperienceGreat storage space for what I needed, convenient and clean. Ideal location to truck rental facility with easy access.
Christopher M | ReservationOverbook and customer service suck
Romonda M | ReservationThe only thing that was problem was the location.
PATRICIA L | Overall ExperienceVery clean!
Tawni B | Overall Experience👍🏾
andrea h | ReservationServed my needs for a few months.
Georgia K | Overall ExperienceI really appreciated the courteous nature of the staff during my time.
Angela T | Overall ExperienceI was told I would have to pay $14.00 more for insurance when I paid the $84.00 up front. Also, I dropped the uhaul off a day early and told there would be no refund for the extra day I didn't use.
cheryl m | ReservationAll things great except elevator was out of order which made moving heavy items difficult, especially for a 79 year old man.
Jeri F | Overall ExperienceFix the elevator
RUSSELL D | Overall ExperienceThe elevator was broken & the staff attitude was deplorable
Ruthie G | Overall ExperienceNEVER LEFT D'VILLE!! LEFT W/UHAUL2CHI.AV (4.7M) WNT TO SANITATION + BACK CHI.AV(.07Mx2) TRCK STAYED HOME ALLNIGHT W/ FURN IN IT. LEFT2UHAUL(4.7M)CHARGED 103M! HAD 2ASK4 RECEIPT. POLICE CALLED ON ME!
CAROL C | ReservationToo expensive over charged
kimberly c | Overall ExperienceMovers by Faith was excellent.
Maurice J | Overall ExperienceGreat Service
Renee M | Overall ExperienceThe staff was rude everytime I called or they called me. I will not be renewing my storage with them ever.!
DE`IVORY J | Overall ExperienceGreat staff.
Mike K | Overall ExperienceHolly and staff are wonderful!!!! The gentlemen that helped me were awesome.) You have a great crew in Douglasville.
TRACIE W | Overall Experiencewould use service again
Dennis D | Overall Experience