Customer Reviews for U-Haul Moving & Storage of Douglasville
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Douglasville
Paul G. on
They got the miles off on my move location I ended up spending $29 over the $200.00 for my move to Newnan
walter p. on
AAA+++
Antoine H. on
Need more trained employees working the desk. You had too many customers waiting in line as a result of untrained emplyees.
Deborah N. on
There is no way my 25 mile round trip ended up being 40 miles. I believe the odometers are rigged!
Dawson M. on
The man that checked us back in was so friendly, they always are at this location
CLIFFORD C. on
Very good experience with check in and check out. All my questions and concerns were addressed promptly, which made me feel comfortable.
Randy B. on
For some reason the process was a little different
keith b. on
The car trailer that I rented was quite old and had 2 leaking hub oil seals! There were 3 trailers at this location however they said that was the one that I had to take ! Also marker lights were out on the trailer. The staff was pleasant and they tried to do something but were unable to!
SHARON L. on
The contact did not have the right equipment number. And I get email of a bill that had a total of 645. And change. I only rented a trailer for 3 days. 6 X 12
JAMES H. on
Good experience overall
Reuben E. on
You don’t have enough parking for customers. The entire lot is packed with your vehicles.
richard d. on
Ban smoking in the vehicles. My eyes burned the whole trip from some clown smoking in the vehicle.
walter p. on
AAA+++
jonn g. on
Great service! James was so professional. They helped me, even changed my fuses!
James S. on
extremely over priced for what you get. Local usage was outrageous. I will never use any U-Haul products again.
Theo D. on
Let them all meet Jimmy Mitchell and the crew...THE BEST GROUP OF PEOPLE
Yvonne S. on
This location always has the truck size I need to rent. I've rented from them 3 times and the service is always excellent. The staff has always been courteous.
carol g. on
Fabulous customer service!! I had to keep van for longer than I expected. Called them, got time limit changed and my job is done. Great price!
Paige R. on
Very nice employees
Jonathan T. on
This location is on a one way highway. Friendly customer service but would not allow me to park car there. Recommend I park at the business next to them. That is completely unacceptable for a number of reasons. Besides the fact that its on a one way highway and to make that loop is dangerous and takes about 20 minutes, im also paying a dollar a mile for an intown rental and should be able to leave my car there a few hours. Not to mention the fact i could be towed for illegally parking at another business. I will certainly never, ever use the Douglasville U Haul again.
cassie S. on
Rude employees, rude customer service. Idiot driver wrecked truck before they even turned it over to me.
Robert T. on
Great help hooking up Transport.
Tateanna S. on
I love you all and if I have to come back I will come back
sean n. on
3 and half hours to get a truck rental. Jennifer was good at trying to assist me but when she asked for help from a male co worker (don’t know first name but his last name was Kirkland) he ignored her. This took 3 hours of my move time away. The store manager Holly took care of me as well as a wonderful understanding woman in the customer service department. I had a smaller bad experience before with uhaul about 3 years ago with same location and was told customer service would contact me but never did. I never ask for anything bad in compensation for bad service or experiences but I refund or partial refund would keep me coming back to Uhaul. If there is anything to help improve service for the next customer or myself would be better training for employees and the IT department needs to fix there computers and there cars reader machines.
Penelope H. on
Service in the rental process was great! The really,really bad thing was the truck. Doors had difficulty closing, interior lights and dashboard lights did not work, the transmission was very rough, all of which made for a difficult day, especially in ATL traffic. Basic systems should work.
Johnnie A. on
The customer service people at that the U-Haul location were excellent they were friendly courteous and well well versed in their knowledge. If I would recommend them highly to anybody that needs to go use U-Haul for a movement of stuff. They score of five stars in my book.
Ashia M. on
Nothing
Walter P. on
AAA+++
Allen V. on
Joe really knows what he's doing. 9 yrs with Uhaul. Very conscientious. Takes pride in his work. Goes the extra mile when it comes to customer service. Very well run business. Office manager very on top of her responsibilties. Allen
Wiley D. on
Outstanding customer service.....Holly is a rock star. Only issue I had is that the truck leaked really badly and ruined many of my boxes as well as stained my furniture. This is by no means a reflection on the Douglas location. Again, great customer service.
Tim M. on
They did a great job all around
Tommy S. on
Check out and check back in was quick and easy. All the employees were very friendly and professional. No pressure to buy anything extra. Although I did not need boxes, tape, licks, straps or anything else they had a well stocked store for all those items. Even had a bun for free boxes if you needed some. This location also has a storage facility.
Joseph H. on
Friendly staff. They had my vehicle ready and waiting. I was informed of all details and was on my way in minutes.
Latanya M. on
Very pleasant experience.
EILEEN P. on
Stephen & Holly were the only good thing about this location.
robert p. on
Great experience. Easy in/easy out. No changes needed
stacey p. on
I will NOT recommend the Uhaul to ANYONE!! Look at my account and you will see why! I rented a truck on 6/1/2019 at around 9:18am and returned the truck before close of business on the SAME day!!! Truck was inspected, employee told us our receipt would be emailed to us and to have a great night. However on 6/3 Monday morning I recieved an alarming text about a reservation for 6/1-6/4. Immediately I called and was routed to the call center. They explained that the location does not have the truck marked as returned... this was even more alarming! I then checked my bank and found 2 extra holds on my account and I was livid! We had several failed attempts by myself and the people from the call center of not being able to reach the physical store I rented from. Finally I recieved an email that the truck was marked returned by someone on 6/3 so I went to check my bank. The funds had been refunded but I was very disappointed that no one contacted me to address this issue. Today 6/4 I check my account again and BOOM all 3 hold are back on my account!! I called and spoke with someone at your call center who was very confused herself with all the modifications made to my account. I was persistent in speaking to a manager. She tried explaining to me that I had authorized these charges and that the 2 extra hold are because they did not know the truck had been returned 2 days ago!! Wait excuse me... she referenced your pamphlet #17 under additional terms and conditions. However I followed my end of the contract in that I returned the equipment in my allotted time I was given, fuel was returned full and truck was returned in the same condition it was given to me in. I did authorize Uhaul to take my initial hold as well as go in to receive the extra money if I went over. However I did NOT give Uhaul permission to put a hold on 2 extra days for late fee!!! It is not my fault they did not do their job properly on their end. That store was in chaos when we picked the truck up as well as when we returned it. At the end of the call with your manager I said... so my only option is to sit back and wait up to 10 days for the hold to fall off of my account. Yet no one wants to address that UHAUL made the mistake?!? I am beyond furious!! At this point I would NEVER consider using this company again!!
laura j. on
Original mileage was incorrect. Was suppise to have been corrected. It was not corrected. Not hapoy with that.
Elizabeth N. on
Every single person that helped me at this location was Excellent! I spoke to the assistant manager, a woman and a young man. They were all friendly and knowledgeable and helpful. THANK YOU!
Paula S. on
AC kept going in and out. Hired loaders and unloaders through U-Haul website. Furniture was broken.
gregory b. on
Check in a little slow.
David L R. on
Thank you to all the staff in Ontario and also Douglasville. Everyone was professional, friendly and very helpful. Good job everyone
ikebudu a. on
So far, so good.
Robert C. on
Na
John L. on
Have the correct truck at the location. Booked a week in advance and still got ran in circles. The $50.00 guarantee should have been paid twice since 2 locations failed to have the reserved equipment.
Barbara D. on
The girl at the counter that helped us may have been a new employee. She really did not know what she was doing. The card reader did not work. You could tell the truck just came in from another rental. There were bugs all over the windshield. I had to wash it before we could leave on our trip. When time to pick up the truck in the yard no one came out to show us where it was parked. When someone finally came out they asked if we needed help. then he just pointed to where the truck was sitting instead of walking us to the truck. This may be a service that was not provided.
Alex S. on
My only issue is that I waited in line for 15 minutes only to be told that I needed to go outside and have the trailer hooked up to my SUV and then come back in to check out. The staff was cordial and professional, but some signage describing the process would be very helpful.
LESLIE S. on
This is not where I dropped off the truck nor did I promise to drop it off in this location. The entire experience has been one of the biggest hassles I've ever experienced with a company. I'm to the point I'd rather spend more with a different company than ever deal with UHaul again.
Randy B. on
When I brought the dolly back the system to check in was down so I went inside to make sure I was credited for the return because my prior return was not checked in properly and the young lady inside although she may have been conducting business just made me stand there not saying anything then called on someone else as though I wasn't there just a little irritating
Arthur K. on
perfect . team u haul were great.
Grant C. on
My original Reservation: 20834293 was for pickup at 4375 Fulton Industrial Blvd SW Atlanta, GA 30336 When I get there they do not have a trailer for me and did not seem Very Concerned over the issue. I now had to find another location that would be able to accommodate me, 9416 Hwy 5 Douglasville, Ga which was a good bit out of my way. But the staff at this location were Extremely Nice and helpful.
NICOLE O. on
They need additional staff to help customers in a timely fashion!
TOMMY A. on
I received a call from this location. They informed me that I might be charged for dropping the truck off at the wrong location. He informed me that if he call back that there would be charge, if no return call that ther would be no charge. I will be checking my credit card for additional charges.
andrew c. on
The unit smelled like smoke. I had to add 3 gallons of coolant to the radiator.
keshia h. on
The employees was real good and they help me a lot thank u
Jonathan M. on
The most professional clean and mazing unit I have ever seen and I say unit as in they were a team they worked as a unit they helped each other there was just no I in this crew amazing people these people need to be a training crew for the nation showing how professional and courteous a staff can be I can't say nothing bad about these people oh my God amazing amazing amazing
Warren S. on
The UHaul team were very helpful and courteous...
traclen d. on
i was over charged from the agreement & filled the truck up where it was supposed to be & still got charged more for fuel . i will GLADLY NEVER use UHAUL again
Sharon T. on
Everyone was really nice and reserving the dolly online was super easy. Overall a great experience!
JAMES A. on
To many mistakes with with the computer and slow help in getting vehicle. Plus the truck run rough the front tires were bouncing. It was just an old truck. Bad experience
Cindy H. on
My experience today was very professional. Just keep up the good work for the next customers. Also the young man who helped me named Alex was awesome. Thanks Alex!??
ANH C. on
Customer service was lacking. I would never come back to this location
stephanie w. on
Need more space but the location is perfect.
Daniel B. on
Quick in and out process.
Gerald W. on
I am completely disappointed that I have a complaint regarding a truck we were put in that had issues with the breaks. I called on Sunday 5/5 to speak with someone regarding my experience which was very stressful along with telling the representative on the phone to pull the truck before someone else got it. Customer Services has yet to return my call. I have rented from U-haul for years. I can not believe that it will be a week on Sunday with no response. I feel ignored and frustrated...Still Waiting on You (Costumer Service) to Call me back!!!! 404-414-2447
Kourtney O. on
Was there over an hour checking out & lost out on a car that I was purchasing cause of that so end up renting just to lose out
Shai W. on
My account has been charged $936.00 3 times from my checking account by Uhaul.Uhaul is in the process of returning my money back to my checkings account, but during the process they have charged my checkings account again for $503.00 plus $936.00. This company is not a trust worthy company when it comes to charging your account and owning up to there mistakes. The total amount that they have mistakenly taken from me is over $2000.00 by people that was clearly not trained or the company is doing something illegally.To everyone please make sure that you are following the amount of money in your checking accounts no matter how big and small you work hard for your money not for a company to take away that you have already paid for.
Joshler M. on
I have to say I’ve been a customer with 4 10x20 storage units for about 2 years now I have never had any bad experience there I’m sad I’m leaving caused I really appreciate the fact they go above duty
Alexandra M. on
Almond was very helpful and getting a rental truck was an easy process.
Dana D. on
Nothing! Service was excellent!
Janice T. on
Tina was exceptional! She exceeded my expectation and ensured my overall experience was extremely good.
Randy B. on
Since I’ve been coming to this location I’ve usually had professional service the time before my rental was not properly checked in but it was rectified the next day
Lauren J. on
Everything was good
Herbert M. on
Can' think of anything. All went well. Thank you.
Amanda B. on
Nothing. Everything was great.
Randy B. on
Although the person that checked me in Sunday evening did not actually check me in and I was charged an extra day which was quickly refunded the following day
Janice T. on
Service provided was prompt, friendly, and professional
Thomas D. on
Money was taken from me several days in a row, more than what was due. A formal complaint was filed. This locations workers were clueless as to what charges were taken from my card. They were still telling me I owed them more money after they took over $400+ for 5 days. Still have not had a resolution and it caused my bank account to be in the negative/overdraft
jennifer b. on
🌟🌟🌟🌟🌟
Raymond F. on
Dropping off after hours was problematic due to space issues, and the check in app was behaving erratically. Forced me to return in a.m., which defeated the whole purpose of dropping it off last night.
Cassie s. on
I have rented from this dealer several times in the last few years, they are great people to work with.
Daniel M. on
check your equipment before you leave. I failed to do so because I trusted they would give me working equipment. when I got home I discovered the Auto transport tow traps were ripped and inoperable, Tire was flat because It had a nail in it.
Stacy M. on
Rental facility did not ask for a drop off location and then charged $500 to drop off in a different location. Was in the phone a total of 5 hours with ridiculously rude workers and never received a call back from the manager. Facility was unprofessional and I will never use your service again.
Christopher M. on
I told U-Haul it was one way to St. Simons but when I tried to drop off trailer they told me it an”in town” rental. No problem U-Haul took care of it but when my wife rented a trailer 2 days later the exact same thing happened. Contracted as “in town” but should have been on way. We moved 5.5 hrs away. No way in hell we asked for an in town rental. There is obviously a problem with the people working the desk at U-Haul but the customer is left with hours of phone calls and then we are told that “we” made the mistake and have to pay a $500 fee for dropping it off at our desired location. GM of Douglasville branch has been left messages with no return call, but I was told that the GM has been making notes on my contract because the same exact problem occurred 2 days prior with another trailer.
Randy G. on
First time user of U-Haul and definitely was pleased. Economical way to move college student items and loved the easy experience and friendly workers at the location!
Donald F. on
Nuttin'
mike p. on
very helpful staff
Kyle C. on
Great customer service - always at this location!
yolanda h. on
No problems
William F. on
Easy to park the ‘15, clean and easy.
Everett S. on
It was alright
gale h. on
The staff were extremely helpful!
Martha P. on
Wonderful service
Dennis H. on
They seemed short handed.
Jim C. on
We have rented with U-Haul many times in the past. On this occasion while making reservations, we were offered “mobile check-in” for a faster experience at the pick up location. As part of the instructions, we were told our phone would be needed to pick up the truck. All of this led us to believe, we would be able to skip the line at the actual location and that our vehicle would be ready at our indicated time. We were encouraged to complete all personal info and to pay with a credit card online. So we did...fast forward to day of pick up. We were never asked for our phone and were told to wait in line to complete paperwork for our truck...WHAT?? The girl who checked us in didn’t even know what “mobile check-in was. While I agree that it saves time to have your paperwork complete, there was no reason for us to pay online and in all honesty, it did not save much time. Your “mobile check-in” is misleading and should be addressed. At the very least, there should be a separate line for those customers.
SHARETTE D. on
I prefer a drive up storage area so I am rating this location as a 3. Also they were not flexible with changing payment due date. I had to pay for a whole month even though I moved out on the 8th
Gregory L. on
-bad location off the street. -small locate compared to the amount of customers and u-haul equipment. -poor training on the types of hitches that can be used on my car. -The last time I rented a 10x12 u-haul trailer was not correct equipment and Information from the same place different rep. -the incorrect trail 10x12 that I rented from u-haul last time may have damaged my transmission. -computer issues that put 2 pending charges that it can access until the 16 April ($190.41 and $185.11). After requesting several times to fax over to my bank for release to end U-haul reps. Can't or want do it. - now I have almost $400 of pending charges due to error in u-haul computer system that I can't access.
damian l. on
EVERYTHING IS EXCELLENT SO FAR. I ACTUALLY WENT ON TODAY TO WATER MY PLANTS. THE CUSTOMER SERVICE WAS EXCELLENT. I LEARNED HOW TO ENTER THE BUILDING UTILIZING THE CODE. I WISH I HAD FOUND A LOCATION CLOSER TO WHERE I WILL BE MOVING ON THE WEST SIDE OF TOWN.
Kevin R. on
just keep up the good work
Kevin L. on
The rating of average was because at the time of pick up the location was under staffed. I have used this location for other services in the past few years and found that to be normal for this location.
Sheri B. on
Thank you for everything.
MIKE M. on
Fast, effective, courteous, and professional staff checked me in within moments of my arrival. Excellent example of customer service.
Craig O. on
U-Haul, move your equipment around! This place was so packed with trucks and trailers you could barely pull in there. Three trucks and two employees cars blocking the loading dock. Not the employees fault as they had nowhere else to park. An employee moved a truck so I could back up to the dock. Overall, the place was clean and the employees were great.
Jeffrey S. on
Photos provided 2 dispute or not didn't really show the dents or scratches or scrapes on the vehicle rented....last time I rented from u-haul (different state) someone walked around the truck with u....the guy that brought vehicle n had it running 4 us was the most helpful n answering our questions...vehicle rented on a clear day had dry mud on side mirror, cleaned it up at a gas station....guy that checked it n and gave me final bill did a great job as he had a lot of customers on lot and inside... so do that walk around with the consumer n at least clear the wind shield n side mirrors
MARIO M. on
Thanks Holly for always treating your customers with respect and understanding things happen to good people. She should be managing all stores. I've had my storage for 4yrs she always returned calls.
Troy M. on
We did not realize at pick up until we were driving that the cab of the u-haul truck smelled like dog and that there was tobacco spit in several places in the truck. We did not have time to go back to show the u-haul staff because we had movers coming to the house. First time this has happend in 5 rentals from this location. The staff was very nice.
IKORO N. on
I don't know. To me everything looks excellent and manager very humble and hardworking.
Christopher F. on
Allow customers to drop of trucks at any location in order to avoid charging them for mileage that could have been avoided. Not happy with my final bill 20.95 ended up being $68, not happy.
sidney t. on
They need to get their act together
ANTHONY R. on
The associates at U- Haul storage Douglasville, Ga Hwy 5 get two THUMBS UP!!!!!! Great job guys Keep up the good work.
Scot M. on
Every one very helpful and nice. They could use more counter help ! They did the best job they could and apologized for us having to wait .
Christopher K. on
My experience at this location was awful ..they charge me for 2 days instead of 1 day which I only had it for..
Jeremiah C. on
No issues. Great service.
Pamela P. on
Fantastic, just pulled in, hopped out, and heir employee checked me in via their device. I was gone within 5 minutes. No paperwork at all, since I booked thru the Uhaul share app! Cost way less than I anticipated. Amazing process during an emotional move. Thanks UHaul Smooth, low cost by using your app.
James G. on
One employee was quite overwhelmed and may have been having a bad day but he kept getting upset in front of customers and saying how he hated his job. But the other two guys were very professional and made up for it.
Taylor W. on
Unfortunately I can't remember the name of the guy that helped me but he was very nice and knowledgeable. The store was also very nice and well maintained!
Hugh G. on
rip off
lana c. on
Check your inventory to make sure the contract has the right vehicle typed on it. I was given the wrong truck. The number on the key didn’t match what was on my contract. The whole process was awful. Explain to the customer what the process is when the customer is extending the number of days they need the truck. I called and left a message for someone to call me. I never received a call back.
Paul L. on
Return took less than 3 minutes. Fast, friendly and efficient.
Shari W. on
My rental experience at this location has been horrible. It took a long time just to pick up the cargo van. The van that was initially reserved for me apparently smelled like gas, so I was switched to another van which happened to be reserved for another customer. They ended up giving her another vehicle (she was not happy), but this process took 45 minutes. The charges on my final receipt do not add up, and I've been getting the run around for 2 days about this which is pissing me off. The rental charge does not add up AND I was charged an EZ fuel sales charge for no reason! The gallon was at 7/8 when I took the van and I brought it back on full (by accident). Why is it that they are quick to take money from your account but slow in resolving issues with charges? Now I have to come back up here again tomorrow since the manager and person who entered the charges are not available. I live 20 minutes away. I should not be inconvenienced for their mistake. I will never rent from this location again.
Reuben E. on
I had to call back the day after i dropped off to have my receipt emailed to me.
Peggie J. on
Clear space for customers to park. That would make entry/exit easier (at least for me). Excellent counter service.
ERIC B. on
Hire more counter help.
Stephen G. on
Vehicles need to be clean and well maintained. Going down I20 with a vehicle that's out of alignment, overdue for an oil change and that handles like a wagon is not an enjoyable experience nor a safe one. The cigarette ashes in the door was a welcome sign as soon as I stepped in. Also having to drive the vehicle back to the same location was an unwelcome and expensive burden because of the lack of "one way" vehicles.
David W. on
By the time I walk in the door he took almost hour for me to complete my business and drive away with the autotransporter.
DANIEL M. on
The waiting time to be attended to was too long.
jesse h. on
Excellent staff And customer service. All the employees were very polite and quick in the process of getting the truck rented. The vehicle was a little concerning as far as mechanical condition, but it was overall clean and in good shape.
Sylvia B. on
The transaction was quick and easy. The restrooms were also clean inside the facility. The truck I rented was clean and well maintained. No issues.
Sharon L. on
Get a better computer system. It's slow
teresa g. on
None
Eric G. on
Hire a manager that know how to handle a customer complain The store manager Was very unprofessional and did not take care of a complaint i had when they charge me extra for gas that I did not use
gail a. on
Everything was great!!
dale h. on
check in was very slow. There should be additional multi function personal who can cover the check in process.
dwane l. on
Nothing.. everyone has a nice personality..
Dennis D. on
would use services again anytime.
Micah H. on
I wish the units had about 2 more feet of head room, but all in all Holly and the crew were awesome.
Connie P. on
Your storage unit apparently has rats. I had curtains and bedspreads that have holes in them now, and we're covered in rat feces!!! I am very disappointed and will not be paying for the last mo fee!!
Karyn J. on
Everyone was kind and friendly. I will use U-Haul again. I have always used U-Haul for my moving needs.
timothy C. on
After the day we had with uhaul and being routed to three different locations in the rain and tired, this location was more than accommodating. They walked me through everything and we're really nice.
Andrew s. on
The staff & overall facility were excellent. Access to specific unit was less than desirable. Elevator down- WALK UP made usage difficult. Recommendation would depend upon what is needed to store
Dennis D. on
the gentleman that attended to me was very courteous and helpful. no problems encountered.
ROSALIND L. on
Associates were very helpful, and professional.
Tammika S. on
Great service from staff
Erdsley P. on
Staff was very helpful and ready to assist.
Janice T. on
My debit card was charged on 11/30/18 for moving supplies ordered online on 11/27/18 but cancelled online 11/28/18 and less than 24 hours after the order was placed. A refund has not been applied.
CIARRA F. on
.
LINDSAY W. on
None
Kimberlyn S. on
The young man that owns this business has been amazing. and patient. I've had a few issues with the closing of selling my home and getting things moved. He has been so understanding. Thank you so much
Stephanie H. on
.
Jason m. on
Na
Christopher M. on
Great storage space for what I needed, convenient and clean. Ideal location to truck rental facility with easy access.
Romonda M. on
Overbook and customer service suck
PATRICIA L. on
The only thing that was problem was the location.
Tawni B. on
Very clean!
andrea h. on
👍🏾
Georgia K. on
Served my needs for a few months.
Angela T. on
I really appreciated the courteous nature of the staff during my time.
cheryl m. on
I was told I would have to pay $14.00 more for insurance when I paid the $84.00 up front. Also, I dropped the uhaul off a day early and told there would be no refund for the extra day I didn't use.
Jeri F. on
All things great except elevator was out of order which made moving heavy items difficult, especially for a 79 year old man.
RUSSELL D. on
Fix the elevator
Ruthie G. on
The elevator was broken & the staff attitude was deplorable
CAROL C. on
NEVER LEFT D'VILLE!! LEFT W/UHAUL2CHI.AV (4.7M) WNT TO SANITATION + BACK CHI.AV(.07Mx2) TRCK STAYED HOME ALLNIGHT W/ FURN IN IT. LEFT2UHAUL(4.7M)CHARGED 103M! HAD 2ASK4 RECEIPT. POLICE CALLED ON ME!
kimberly c. on
Too expensive over charged
Maurice J. on
Movers by Faith was excellent.
Renee M. on
Great Service
DE`IVORY J. on
The staff was rude everytime I called or they called me. I will not be renewing my storage with them ever.!
Mike K. on
Great staff.
TRACIE W. on
Holly and staff are wonderful!!!! The gentlemen that helped me were awesome.) You have a great crew in Douglasville.
Dennis D. on
would use service again