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Yolanda B.Customer Reviews for U-Haul Moving & Storage of Douglasville
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent customer service! They are fast and efficient.
tammera F.Tire monitoring light was on (representative brushed it off blaming a third party tire service). Inside of windshield was filthy making it difficult to see out of while sun was on it. Checkout lady had an attitude and was not focused on us (yelling at others while processing my info). Check-in person was friendly and otherwise unremarkable. If I do use U-Haul in the future, it won't be at this location.
Donald M.Everything was fast and smooth.
MaxAntonio D.Every thing was great good service nice people. Good experience from your company
Earlie R.The representative was phenomenal with excellent customer service skills and a winning personality.
Ivee R.Always good customer service with Ms. Debra and team good people
Ezekiel K.Always helpful - would definitely recommend!
Rosella P.Nice
James G.Great place to rent from
Eric T.This location was great but the overall experience was not good. I originally booked my reservation with Paulding Storage, then it was changed by UHaul to 1247 Veterans Memorial Hwy. When I got there, they didn't have the truck available so the guy there found me a truck at another location / UHaul Moving & Storage of Douglasville. They were great but I thought reservations are guaranteed?
JONATHAN N.Poor customer service when ran into an issue. Was called by the store and threatened by the person to be arrested and put in prison due to the trailer not having been returned. I had been in constant communication the entire time through the issue of my vehicle breaking down so to be called by the store itself to be told I will have a warrant for my arrest was uncalled for and unprofessional. I will not use U-Haul again.
Daniel H.I always have a great experience at this location.
Peter C.All of the front desk reps were always polite and pleasant....
JOANNE A. | Overall ExperienceThe truck was not maintained well. First the passenger seatbelt does not work and second the truck shakes very bad like the wheel was about to come off when you reach 45 miles per hour and above. It needs to be put into the shop and fixed before they rent this truck out to any other family. Did not feel safe driving this truck on the highway.
Ronald W.Thank you
Arthur S.Nothing! Great customer service.. EVERYTIME!!
Beatrice H.Dan's out of trailer was dirty when we picked it up
JOHN E.Great service fast efficient
JAYLA G.Nothing
DAVID H.Billing clarification
KEESHAN C.The most unorganized U-Haul I have ever encountered. They never do anything correctly. Never have equipment if you have someone paying for something AHEAD OF TIME and get there and you talking about you don't have the equipment but ready to charge a card. First time paid for the equipment and didn't get it until 4 hour later. Save your time and go with a more reputable source. If I could give negative stars I would. Shitty company!
Nadia M.Check out and check in was fast. The truck was very clean, ran well, and the AC was ice cold. All of the employees were polite, cheerful, and professional.
Debbie K.Very smooth process. Will rent again soon.
Donna H.Tiny low units. Needed 2 to store what was on one in another facility
paul l. | First ImpressionsThe owner Sharon helped from start to finish. Very helpful I will be back to rent a truck again.
Joshua J.I wish that this location made it easier to reach from Hwy 5. Leaving the site and having to cross the interstate just to make a legitimate U-turn is very out of the way.
Audrey W W.N/A
Weida F.Give more miles to destination
richard M.The location was pristine, the truck was very clean and in excellent condition. The owner/operator was incredibly friendly and helpful and the staff on-site at dropoff was terrific. 10/10 experience.
Melissa L.The elevator kept getting stuck so I was unable to finish unloading. So hope- fully I can finish the or 29th of Aug.
Mark S. | Online Move InExcellent experience! I even left my AirPods by accident after returning and the office held onto them until I could retrieve them. Really friendly staff.
Johnnie B.Nothing....great pickup, quick, friendly and efficient
Chris C.Keep the same attitude
Royce N.The truck was apparently rented by someone hauling animals. The hand truck and the inside of the truck had shit in it. It smelled real bad. And I didn't have time to return it. I had to clean the suit up as best I could and cover my furniture up in plastic garbage bags. Terrible! When I returned the truck I told the gentleman at the front desk and he just handed me the managers business card and said to call her. He did not address the issue at all. Not even an apologize on behalf of UHAUL of anything.
Sabrina D.I have sent 2 emails where I was charged for fuel when I put fuel in the truck. I have pictures of the fuel gauge before I drive it off the lot and when I returned it. There was more fuel in it when I returned it.
Darla C.Super friendly and helpful staff! Thanks for letting me keep my truck parked to switch out the u-haul, excellent experience overall!!
Talia D.nothing you have a great place to visit
Marvin T.I’d like to thank Ashley for her assistance. I reported the thef of my keys and requested a new lock be put on. They were too late doing so, probably my fault. When I picked up my belongings they had been gone through and items missing. When I put my belongings in storage there were no empty or open boxes. When I told the female working there on Monday the 8th, she called me a liar so I left the empty boxes for her. Those human traffickers are conning, conniving and commit grand fraud against people.
naarai a. | Overall ExperienceGreat vehicles and staff Gary Wenzel and Elaine Roberts
Gary W.Always awesome service.
Peter C.At first the truck that they were attempting to provide me did not have any gas in it (it was EMPTY) and they were going to credit my account with $45; however, I opted out of that because I did not want to begin my use of the truck putting gas in it. The truck that I ended up with smelled of cigarettes and pets. It was also dirty. I did not have the time to wait on another truck. Upon returning the truck I was charged $25 for clean up, which I DO NOT AGREE WITH given I was provided a dirty truck. Then when I go in to rectify my balance they tell me that they have not processed my payment of $226.04 where I can pay the remaining balance instead they want me to pay again. Your system is MESSED up and needs to be updated. I was supposed to receive a call from a person in higher management on Monday (8/8/22) and I still have not heard from anyone from U-Haul to rectify this account. ALL OF THIS IS TOTALLY UNACCEPTABLE and VERY UNPROFESSIONAL!!!!!!! I am truly an unhappy customer. The only good thing with this transaction was Ms. Debra who was very understanding and did all she could to assist me. I can't speak for anything else. JUST HORRIBLE!!!
MONICA B.Staff was extremely helpful , upbeat and customer friendly. Great experience.
KARL S.The employees is what made me like this place. Their personalities alone was a joy when going into the store. They are real people tell you like it is funny and very helpful. No problems with reserving a truck and pick up and drop off.
angela S.Everything is always hands down perfect when I use your service the only thing missing is someone to drive me to the location I'm going to lol. Penske my ass!!! Uhaul is my go to for sure.
Edward P.Very friendly and professional.
Gwen W.Great service
Laura W.I would have given 5 stars had the items I ordered been in stock prior to my move date like they usually are.
Larry M.Test drive the trucks before you rent them out
Nathaniel K.Everything was fine
Denise C.keep brandy her and her team are awsome
Charles L.I was told I'd receive $34 off the bill if is returned with 1/4 tank. I did but upon receiving my email it stated the tank was below 1/4. I dispute that.
Barry B.The only problem I had was that the rate was raised twice in a 6 month period. I didn't feel this was right
CATHY l. | Overall ExperienceHorrible staff and rotten attitude from management.
Drew W. | Overall ExperienceYour team member tried to get an extra $215 out of me I still don't know what's going on I'm only glad I didn't have the money to make the payment cuz I would have been bamboozled by U-Haul
tierre s. | Overall ExperienceSo far good
Laura w. | First ImpressionsI will be contacting the manager regarding not being told at the time of looking into and making the decision about the renting the unit that the final month is not prorated. I would have made a better de ion regarding move out. As it turns out I am paying for 3 weeks of rental that I am not using. I think that is bad business and I should be refunded those 3 weeks. I have been on time with my payments for 14 months. Any one I talk to about your storage unit I will be sure to let them know
DEBORA S. | Overall ExperienceEven though I wasnt able to get a larger storage unit to hold what i had(no fault to U Haul) due to so many people needing storage units at that time u haul on Hwy 5 Douglasville, ga did their best to keep me updated and did call me when something a little larger opened up but just wasnt latger enough to serve my needs. I would rent a storage unit from u haul again.
EDWARD M. | Overall ExperienceThe staff went above and beyond to meet my need on short notice.Wonderful service.
Gary C. | First ImpressionsHappy
michael o. | Overall ExperienceGreat management and staff
Willie S. | Overall ExperienceThanks for everything
james v. | First ImpressionsGreat customer service and very clean facility
jennifer j. | Overall ExperienceThe staff was very helpful and knowledgeable
Cindy P. | Overall ExperienceThis a very convenient and excellent facility
Karen T. | First ImpressionsI was actually assisted by the owner who was very friendly. I initially spoke to Ashley who works there and she relayed the message of time sensitivity regarding my check in to storage. I appreciate it is consideration
Tiffany G. | First ImpressionsI wish i could find more people like the ones here. ON TOP OF THERE GAME. HATS OFF TO THEM.
david b. | First ImpressionsGreat people there — it makes an incredible positive impact on the experience l!
ANDREW G. | Overall ExperienceThe staff was so wonderful and helpful especially Derek and Deborah, please keep them. The facility was very clean and easily accessible. I can see why so many people have units here. All in all I have to say the whole process was perfect for me and my family. Brady you have an amazing staff don't you dare change a thing.
Derek T. | First ImpressionsElevator doesn’t work consistently
Jennifer J. | Online Move InI stored my things for over a year and I had no problem. Everyone was helpful and nice. When I forget to pay Ashley would call and remind me. Thanks Ashley 💜 I give it a 👍🏾
Vickie H. | Overall ExperienceThe unit I rented has a large concrete pillar. This was not disclosed during the online purchase.
charles M. | Online Move InThe nicest staff and so very helpful
lacrystal b. | Overall ExperienceMy items have been in storage since 2018 and when I moved them out on Nov 23rd, all my items we in good condition. No mold, dry rot, insect infestation or rodent damage of any kind. I'm very happy I chose U-Haul!
steven l. | Overall ExperienceThe associates were kind, friendly, and so helpful.I would definitely recommend U haul.
eric l. | First ImpressionsWhen I did pay for after hours the door was broken. But staff was very nice and helpful. I just think there are a lot of issues. And the prices started to go up. It was just time for me to go. It’s good for temporary use but not for the daily.
Jaeda B. | Overall ExperienceThis U-Haul location is very clean and secure. The staff is extremely helpful and professional. I would definitely use this location again for my storage needs.
Gregory F. | Overall ExperienceThe staff was very friendly and professional
lacrystal b. | First ImpressionsEverything is great about the facility and employees, they just need to get more carts and up their security to watch over cart and location
Shanna A. | Overall ExperienceThe unit was clean & safe. We had an inside/downstairs unit.
Ty M. | Overall ExperienceI was surprised by the roaches that came out if my unit before I move anything in. I'M CONCERNED my things may have roaches in it when pick up my things. . Then there was a rat trap in my unit also.
Janice C. | First ImpressionsVery nice people that work there. They were very accommodating and helpful. I can’t say enough good about this location. Thank you very much.
Molly L. | Overall ExperienceMy furniture was safe and secure. The staff was friendly and the hours and location was convenient.
Allison G. | Overall ExperienceExcellent location, convenient loading and unloading area and safe environment even after-hour visitation to the storage facility.
Emmanuel O. | Overall ExperienceI Ordered and reserved a 10x10 unit abd was told it's no longer available... They gave me a 10x15 for almost $200.00 A MONTH.. NOT PLEASED WITH THAT
DeBorah H. | First ImpressionsAlexandra performed an excellent customer service—extremely courteous and helpful.
Emmanuel O. | First ImpressionsThe Manager Debra is awesome! she is located at the Douglasville, GA location on Hwy 5. Always helpful.
Rose D. | First ImpressionsIn any business there is room for improvements, thus my rating. I’ve never experienced any customer service issues since I became a customer! Thank you for the excellence!!!
FELICIA R. | First ImpressionsGreat Staff's keep up the good work, you guys two thumbs 👍up. U-Haul Douglasville, Ga hwy5.
ANTHONY R. | Overall ExperienceThey were so nice and pleasent with smiles the customer service was great . very helpful just made me smile with relief .
Gracia S. | First ImpressionsDebra and her trainee was very helpful and professional.
KATHY H. | First ImpressionsGreat service
SHERICE T. | Overall Experience