Customer Reviews for U-Haul Moving & Storage of Douglasville

5,691 reviews

9416 Hwy 5   Douglasville, GA 30135

(678) 838-0121

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(678) 838-0121

9416 Hwy 5
Douglasville, GA 30135

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Yolanda B. 
Rating:
5.0

Customer did not leave a comment.

VENIS G.  |  First Impressions 
Rating:
5.0

Excellent customer service! They are fast and efficient.

tammera F. 
Rating:
2.0

Tire monitoring light was on (representative brushed it off blaming a third party tire service). Inside of windshield was filthy making it difficult to see out of while sun was on it. Checkout lady had an attitude and was not focused on us (yelling at others while processing my info). Check-in person was friendly and otherwise unremarkable. If I do use U-Haul in the future, it won't be at this location.

Donald M. 
Rating:
5.0

Everything was fast and smooth.

MaxAntonio D. 
Rating:
5.0

Every thing was great good service nice people. Good experience from your company

Earlie R. 
Rating:
5.0

Customer did not leave a comment.

Steve G. 
Rating:
4.0

Customer did not leave a comment.

Wayne R. 
Rating:
5.0

Customer did not leave a comment.

joseph B. 
Rating:
5.0

Customer did not leave a comment.

Janice H. 
Rating:
5.0

Customer did not leave a comment.

Louise N. 
Rating:
5.0

The representative was phenomenal with excellent customer service skills and a winning personality.

Ivee R. 
Rating:
5.0

Customer did not leave a comment.

Lashawn J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

luis D. 
Rating:
5.0

Always good customer service with Ms. Debra and team good people

Ezekiel K. 
Rating:
4.0

Customer did not leave a comment.

DONALD B. 
Rating:
5.0

Customer did not leave a comment.

Rosella P. 
Rating:
5.0

Customer did not leave a comment.

Jacinda W. 
Rating:
5.0

Always helpful - would definitely recommend!

Rosella P. 
Rating:
5.0

Nice

James G. 
Rating:
5.0

Customer did not leave a comment.

TYLER F. 
Rating:
5.0

Great place to rent from

Eric T. 
Rating:
4.0

Customer did not leave a comment.

Raymond B.  |  Overall Experience 
Rating:
5.0

This location was great but the overall experience was not good. I originally booked my reservation with Paulding Storage, then it was changed by UHaul to 1247 Veterans Memorial Hwy. When I got there, they didn't have the truck available so the guy there found me a truck at another location / UHaul Moving & Storage of Douglasville. They were great but I thought reservations are guaranteed?

JONATHAN N. 
Rating:
5.0

Customer did not leave a comment.

Vincent H. 
Rating:
5.0

Customer did not leave a comment.

Katie W. 
Rating:
5.0

Customer did not leave a comment.

Mohammad F. 
Rating:
5.0

Customer did not leave a comment.

Lavonne T. 
Rating:
1.0

Poor customer service when ran into an issue. Was called by the store and threatened by the person to be arrested and put in prison due to the trailer not having been returned. I had been in constant communication the entire time through the issue of my vehicle breaking down so to be called by the store itself to be told I will have a warrant for my arrest was uncalled for and unprofessional. I will not use U-Haul again.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

Steve G. 
Rating:
5.0

Customer did not leave a comment.

Gregory C. 
Rating:
5.0

I always have a great experience at this location.

Peter C. 
Rating:
5.0

Customer did not leave a comment.

Violet K. 
Rating:
5.0

Customer did not leave a comment.

Justin H. 
Rating:
5.0

Customer did not leave a comment.

Keyezmin F. 
Rating:
5.0

Customer did not leave a comment.

Jose L. 
Rating:
5.0

All of the front desk reps were always polite and pleasant....

JOANNE A.  |  Overall Experience 
Rating:
3.0

The truck was not maintained well. First the passenger seatbelt does not work and second the truck shakes very bad like the wheel was about to come off when you reach 45 miles per hour and above. It needs to be put into the shop and fixed before they rent this truck out to any other family. Did not feel safe driving this truck on the highway.

Ronald W. 
Rating:
5.0

Customer did not leave a comment.

Stanley S. 
Rating:
5.0

Thank you

Arthur S. 
Rating:
1.0

Customer did not leave a comment.

Driana W. 
Rating:
5.0

Nothing! Great customer service.. EVERYTIME!!

Beatrice H. 
Rating:
4.0

Dan's out of trailer was dirty when we picked it up

JOHN E. 
Rating:
5.0

Great service fast efficient

JAYLA G. 
Rating:
5.0

Customer did not leave a comment.

Jacinda W. 
Rating:
5.0

Nothing

DAVID H. 
Rating:
2.0

Billing clarification

KEESHAN C. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
1.0

The most unorganized U-Haul I have ever encountered. They never do anything correctly. Never have equipment if you have someone paying for something AHEAD OF TIME and get there and you talking about you don't have the equipment but ready to charge a card. First time paid for the equipment and didn't get it until 4 hour later. Save your time and go with a more reputable source. If I could give negative stars I would. Shitty company!

Nadia M. 
Rating:
5.0

Customer did not leave a comment.

Jean H. 
Rating:
4.0

Customer did not leave a comment.

Beverly F. 
Rating:
5.0

Check out and check in was fast. The truck was very clean, ran well, and the AC was ice cold. All of the employees were polite, cheerful, and professional.

Debbie K. 
Rating:
5.0

Very smooth process. Will rent again soon.

Donna H. 
Rating:
1.0

Tiny low units. Needed 2 to store what was on one in another facility

paul l.  |  First Impressions 
Rating:
5.0

The owner Sharon helped from start to finish. Very helpful I will be back to rent a truck again.

Joshua J. 
Rating:
4.0

Customer did not leave a comment.

Barbara P. 
Rating:
4.0

I wish that this location made it easier to reach from Hwy 5. Leaving the site and having to cross the interstate just to make a legitimate U-turn is very out of the way.

Audrey W W. 
Rating:
5.0

N/A

Weida F. 
Rating:
5.0

Give more miles to destination

richard M. 
Rating:
5.0

Customer did not leave a comment.

Antoinette L.  |  Overall Experience 
Rating:
5.0

The location was pristine, the truck was very clean and in excellent condition. The owner/operator was incredibly friendly and helpful and the staff on-site at dropoff was terrific. 10/10 experience.

Melissa L. 
Rating:
4.0

Customer did not leave a comment.

Linda S L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deanna M. 
Rating:
5.0

Customer did not leave a comment.

Beverly M. 
Rating:
1.0

The elevator kept getting stuck so I was unable to finish unloading. So hope- fully I can finish the or 29th of Aug.

Mark S.  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

Jassmine W. 
Rating:
5.0

Customer did not leave a comment.

Charles R. 
Rating:
5.0

Customer did not leave a comment.

ADNIE G. 
Rating:
2.0

Customer did not leave a comment.

bettye P. 
Rating:
4.0

Customer did not leave a comment.

Melissa C. 
Rating:
5.0

Excellent experience! I even left my AirPods by accident after returning and the office held onto them until I could retrieve them. Really friendly staff.

Johnnie B. 
Rating:
4.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Andre C. 
Rating:
4.0

Customer did not leave a comment.

Tonya R. 
Rating:
5.0

Nothing....great pickup, quick, friendly and efficient

Chris C. 
Rating:
5.0

Customer did not leave a comment.

Marcus G. 
Rating:
5.0

Keep the same attitude

Royce N. 
Rating:
1.0

The truck was apparently rented by someone hauling animals. The hand truck and the inside of the truck had shit in it. It smelled real bad. And I didn't have time to return it. I had to clean the suit up as best I could and cover my furniture up in plastic garbage bags. Terrible! When I returned the truck I told the gentleman at the front desk and he just handed me the managers business card and said to call her. He did not address the issue at all. Not even an apologize on behalf of UHAUL of anything.

Sabrina D. 
Rating:
1.0

I have sent 2 emails where I was charged for fuel when I put fuel in the truck. I have pictures of the fuel gauge before I drive it off the lot and when I returned it. There was more fuel in it when I returned it.

Darla C. 
Rating:
5.0

Super friendly and helpful staff! Thanks for letting me keep my truck parked to switch out the u-haul, excellent experience overall!!

Talia D. 
Rating:
4.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

nothing you have a great place to visit

Marvin T. 
Rating:
4.0

I’d like to thank Ashley for her assistance. I reported the thef of my keys and requested a new lock be put on. They were too late doing so, probably my fault. When I picked up my belongings they had been gone through and items missing. When I put my belongings in storage there were no empty or open boxes. When I told the female working there on Monday the 8th, she called me a liar so I left the empty boxes for her. Those human traffickers are conning, conniving and commit grand fraud against people.

naarai a.  |  Overall Experience 
Rating:
5.0

Great vehicles and staff Gary Wenzel and Elaine Roberts

Gary W. 
Rating:
5.0

Customer did not leave a comment.

LaMarlon W. 
Rating:
4.0

Customer did not leave a comment.

andre A. 
Rating:
5.0

Customer did not leave a comment.

Amy F. 
Rating:
5.0

Customer did not leave a comment.

Jose R. 
Rating:
5.0

Customer did not leave a comment.

Natasha G. 
Rating:
5.0

Always awesome service.

Peter C. 
Rating:
4.0

Customer did not leave a comment.

Raleigh C. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Joyce H.  |  First Impressions 
Rating:
2.0

At first the truck that they were attempting to provide me did not have any gas in it (it was EMPTY) and they were going to credit my account with $45; however, I opted out of that because I did not want to begin my use of the truck putting gas in it. The truck that I ended up with smelled of cigarettes and pets. It was also dirty. I did not have the time to wait on another truck. Upon returning the truck I was charged $25 for clean up, which I DO NOT AGREE WITH given I was provided a dirty truck. Then when I go in to rectify my balance they tell me that they have not processed my payment of $226.04 where I can pay the remaining balance instead they want me to pay again. Your system is MESSED up and needs to be updated. I was supposed to receive a call from a person in higher management on Monday (8/8/22) and I still have not heard from anyone from U-Haul to rectify this account. ALL OF THIS IS TOTALLY UNACCEPTABLE and VERY UNPROFESSIONAL!!!!!!! I am truly an unhappy customer. The only good thing with this transaction was Ms. Debra who was very understanding and did all she could to assist me. I can't speak for anything else. JUST HORRIBLE!!!

MONICA B. 
Rating:
5.0

Staff was extremely helpful , upbeat and customer friendly. Great experience.

KARL S. 
Rating:
4.0

The employees is what made me like this place. Their personalities alone was a joy when going into the store. They are real people tell you like it is funny and very helpful. No problems with reserving a truck and pick up and drop off.

angela S. 
Rating:
5.0

Everything is always hands down perfect when I use your service the only thing missing is someone to drive me to the location I'm going to lol. Penske my ass!!! Uhaul is my go to for sure.

Edward P. 
Rating:
5.0

Customer did not leave a comment.

Jacinta R. 
Rating:
3.0

Customer did not leave a comment.

Peter K. 
Rating:
4.0

Very friendly and professional.

Gwen W. 
Rating:
4.0

Customer did not leave a comment.

Delores O. 
Rating:
5.0

Great service

Laura W. 
Rating:
5.0

Customer did not leave a comment.

Valerie W. 
Rating:
3.0

I would have given 5 stars had the items I ordered been in stock prior to my move date like they usually are.

Larry M. 
Rating:
5.0

Customer did not leave a comment.

kayyon h.  |  Overall Experience 
Rating:
4.0

Test drive the trucks before you rent them out

Nathaniel K. 
Rating:
5.0

Everything was fine

Denise C. 
Rating:
5.0

keep brandy her and her team are awsome

Charles L. 
Rating:
4.0

I was told I'd receive $34 off the bill if is returned with 1/4 tank. I did but upon receiving my email it stated the tank was below 1/4. I dispute that.

Barry B. 
Rating:
5.0

The only problem I had was that the rate was raised twice in a 6 month period. I didn't feel this was right

CATHY l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natalie S. 
Rating:
5.0

Customer did not leave a comment.

Arthur S. 
Rating:
5.0

Customer did not leave a comment.

Desi A.  |  Overall Experience 
Rating:
1.0

Horrible staff and rotten attitude from management.

Drew W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alberta A.  |  First Impressions 
Rating:
2.0

Your team member tried to get an extra $215 out of me I still don't know what's going on I'm only glad I didn't have the money to make the payment cuz I would have been bamboozled by U-Haul

tierre s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheronica M.  |  Overall Experience 
Rating:
5.0

So far good

Laura w.  |  First Impressions 
Rating:
3.0

I will be contacting the manager regarding not being told at the time of looking into and making the decision about the renting the unit that the final month is not prorated. I would have made a better de ion regarding move out. As it turns out I am paying for 3 weeks of rental that I am not using. I think that is bad business and I should be refunded those 3 weeks. I have been on time with my payments for 14 months. Any one I talk to about your storage unit I will be sure to let them know

DEBORA S.  |  Overall Experience 
Rating:
5.0

Even though I wasnt able to get a larger storage unit to hold what i had(no fault to U Haul) due to so many people needing storage units at that time u haul on Hwy 5 Douglasville, ga did their best to keep me updated and did call me when something a little larger opened up but just wasnt latger enough to serve my needs. I would rent a storage unit from u haul again.

EDWARD M.  |  Overall Experience 
Rating:
5.0

The staff went above and beyond to meet my need on short notice.Wonderful service.

Gary C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sonja C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LaQuitcha W.  |  Overall Experience 
Rating:
5.0

Happy

michael o.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexandra M.  |  Overall Experience 
Rating:
4.0

Great management and staff

Willie S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rhonda S.  |  First Impressions 
Rating:
5.0

Thanks for everything

james v.  |  First Impressions 
Rating:
5.0

Great customer service and very clean facility

jennifer j.  |  Overall Experience 
Rating:
5.0

The staff was very helpful and knowledgeable

Cindy P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samuel B.  |  Overall Experience 
Rating:
5.0

This a very convenient and excellent facility

Karen T.  |  First Impressions 
Rating:
5.0

I was actually assisted by the owner who was very friendly. I initially spoke to Ashley who works there and she relayed the message of time sensitivity regarding my check in to storage. I appreciate it is consideration

Tiffany G.  |  First Impressions 
Rating:
5.0

I wish i could find more people like the ones here. ON TOP OF THERE GAME. HATS OFF TO THEM.

david b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LISA I.  |  First Impressions 
Rating:
5.0

Great people there — it makes an incredible positive impact on the experience l!

ANDREW G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dominic W.  |  Overall Experience 
Rating:
5.0

The staff was so wonderful and helpful especially Derek and Deborah, please keep them. The facility was very clean and easily accessible. I can see why so many people have units here. All in all I have to say the whole process was perfect for me and my family. Brady you have an amazing staff don't you dare change a thing.

Derek T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shandrica R.  |  Overall Experience 
Rating:
4.0

Elevator doesn’t work consistently

Jennifer J.  |  Online Move In 
Rating:
5.0

I stored my things for over a year and I had no problem. Everyone was helpful and nice. When I forget to pay Ashley would call and remind me. Thanks Ashley 💜 I give it a 👍🏾

Vickie H.  |  Overall Experience 
Rating:
4.0

The unit I rented has a large concrete pillar. This was not disclosed during the online purchase.

charles M.  |  Online Move In 
Rating:
5.0

The nicest staff and so very helpful

lacrystal b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brian m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LINDA J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Megan S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ariel P.  |  First Impressions 
Rating:
5.0

My items have been in storage since 2018 and when I moved them out on Nov 23rd, all my items we in good condition. No mold, dry rot, insect infestation or rodent damage of any kind. I'm very happy I chose U-Haul!

steven l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TOM B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Renee D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deirdre S.  |  First Impressions 
Rating:
5.0

The associates were kind, friendly, and so helpful.I would definitely recommend U haul.

eric l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GERALD D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberlye G.  |  First Impressions 
Rating:
3.0

When I did pay for after hours the door was broken. But staff was very nice and helpful. I just think there are a lot of issues. And the prices started to go up. It was just time for me to go. It’s good for temporary use but not for the daily.

Jaeda B.  |  Overall Experience 
Rating:
5.0

This U-Haul location is very clean and secure. The staff is extremely helpful and professional. I would definitely use this location again for my storage needs.

Gregory F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

shanika j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly G.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Anechia B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheronica M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Dimitris H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stephanie B.  |  Overall Experience 
Rating:
5.0

The staff was very friendly and professional

lacrystal b.  |  First Impressions 
Rating:
5.0

Everything is great about the facility and employees, they just need to get more carts and up their security to watch over cart and location

Shanna A.  |  Overall Experience 
Rating:
5.0

The unit was clean & safe. We had an inside/downstairs unit.

Ty M.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Shavonne J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anissa S.  |  First Impressions 
Rating:
2.0

I was surprised by the roaches that came out if my unit before I move anything in. I'M CONCERNED my things may have roaches in it when pick up my things. . Then there was a rat trap in my unit also.

Janice C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David R.  |  Overall Experience 
Rating:
5.0

Very nice people that work there. They were very accommodating and helpful. I can’t say enough good about this location. Thank you very much.

Molly L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David R.  |  First Impressions 
Rating:
5.0

My furniture was safe and secure. The staff was friendly and the hours and location was convenient.

Allison G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany C.  |  First Impressions 
Rating:
5.0

Excellent location, convenient loading and unloading area and safe environment even after-hour visitation to the storage facility.

Emmanuel O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shari D.  |  First Impressions 
Rating:
2.0

I Ordered and reserved a 10x10 unit abd was told it's no longer available... They gave me a 10x15 for almost $200.00 A MONTH.. NOT PLEASED WITH THAT

DeBorah H.  |  First Impressions 
Rating:
5.0

Alexandra performed an excellent customer service—extremely courteous and helpful.

Emmanuel O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keshia W.  |  Overall Experience 
Rating:
5.0

The Manager Debra is awesome! she is located at the Douglasville, GA location on Hwy 5. Always helpful.

Rose D.  |  First Impressions 
Rating:
4.0

In any business there is room for improvements, thus my rating. I’ve never experienced any customer service issues since I became a customer! Thank you for the excellence!!!

FELICIA R.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Linda L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JERMAINE S.  |  Overall Experience 
Rating:
5.0

Great Staff's keep up the good work, you guys two thumbs 👍up. U-Haul Douglasville, Ga hwy5.

ANTHONY R.  |  Overall Experience 
Rating:
5.0

They were so nice and pleasent with smiles the customer service was great . very helpful just made me smile with relief .

Gracia S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rocio A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JARED c.  |  First Impressions 
Rating:
4.0

Debra and her trainee was very helpful and professional.

KATHY H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

jasmine c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Meloda S.  |  Overall Experience 
Rating:
5.0

Great service

SHERICE T.  |  Overall Experience 
Rating: