Customer Reviews for U-Haul Moving & Storage of Douglasville

5,810 reviews

9416 Hwy 5   Douglasville, GA 30135

(678) 838-0121

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(678) 838-0121

9416 Hwy 5
Douglasville, GA 30135

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Inspect vehicle better. Brake engine light was prevalent the entire rental

Stephen C. 
Rating:
4.0

Customer did not leave a comment.

Yolanda W. 
Rating:
2.0

The first location apparently gave us an in town truck rather than a one-way. We did not know this, since we had scheduled a one way. And even told the pick up location where we were dropping off. It took a while…. Long while… but this location finally worked with us and accepted the uhual. But they were not accepting it at first and did not believe us and wanted us to pay extra or drive it back 1hr away. How were we to know the other location gave us the wrong truck?!? lots of stress and hassle added to a already busy and tiring day of moving. Atleast they finally agreed to take the truck back and not charge us extra. As it wasn't our fault.

Katelyn H. 
Rating:
5.0

Customer did not leave a comment.

Regina M. 
Rating:
5.0

Customer did not leave a comment.

Dave R. 
Rating:
5.0

Nothing. The management and staff of this location work well together.

robert H. 
Rating:
5.0

On the website said that if I did not get the reservation that I would receive 50.00. I have not.

Joan N. 
Rating:
5.0

People are so great. Service is fast

Donald B. 
Rating:
1.0

Employees are rude. got 2 trucks. 1 of them smelled like the landfill, the other drove like it had busted belts in the tire. Charged me for extra gas in both of them even with both being returned exactly the same as when I left. All around bad service.

cody L. 
Rating:
4.0

Customer did not leave a comment.

thomas B. 
Rating:
5.0

Friendly and very understanding staff

Antrice W. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

JEANNIE A. 
Rating:
5.0

Friendly manager Friendly Tech both outstanding

robert H. 
Rating:
5.0

Customer did not leave a comment.

Zyn L. 
Rating:
4.0

Customer did not leave a comment.

Ulysees J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

william F. 
Rating:
5.0

Keep doing what your doing.

Peter D. 
Rating:
5.0

Always great

william F. 
Rating:
3.0

Customer did not leave a comment.

DELORES B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Armani H. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
1.0

I want to get the 50.00 guarantee credited to my account and lodge a complaint. My original reservation df070ccb83 was cancelled after I sent all of my info via the link. I took a pic, sent a pic of the front/back of my license, confirmed my credit card received the # to the cargo van got in adjusted everything only to be humiliated and told that was someone else's . The people that I gave as contact received 2 calls which mean that one did go through. I had to go inside and deal with Miss Chuckles. She said she cancelled mine because someone else needed it for 24 hours. It was initially made to seem that it didnt go through, even though I received a pic and the car #. If you roll the footage you can see I didnt think it was funny at all. I did get into a cargo van for 1pm when I scheduled for 1230. The 50.00 won't begin to cover how that experience made me feel. Then when I brought it back Miss Chuckles was rude and dismissive. I did all of that online just to have to go into the facility. To add insult to injury she had the nerve to say someone else was next and made me stand in line after I was booted from the van. If she wasnt laughing in my face like it was a joke an simply apologized I would still be upset but not pissed off.

Lisa P. 
Rating:
5.0

Customer did not leave a comment.

Eddie H. 
Rating:
5.0

Customer service representatives has always been extremely professional at this location. I've been renting from here for many years. I was in and out in minutes. Would definitely recommend them anytime.

Richard T. 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn H. 
Rating:
5.0

Customer did not leave a comment.

WILLIE S. 
Rating:
5.0

Customer did not leave a comment.

Marcus M. 
Rating:
5.0

It was pretty seemless and easy. Don't change anything

Manuel T. 
Rating:
5.0

Brandy was AWESOME! She took great care of me and was fabulous. The men hooking up the trailer were awesome too. THANK YOU!

Karen P. 
Rating:
5.0

Super friendly and helpful

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Ryan K. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Terri I. 
Rating:
5.0

Everything was excellent

Peter D. 
Rating:
5.0

Customer did not leave a comment.

ken S. 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn H. 
Rating:
5.0

n/a

Stephen C. 
Rating:
4.0

Customer did not leave a comment.

paul J. 
Rating:
5.0

Everyone was friendly quick and helpful.

Dawn R. 
Rating:
5.0

Customer did not leave a comment.

clotilda C. 
Rating:
2.0

I love the staffs they are very nice and friendly people and I love the way they Greet people 😘😘😘

Lawanda J. 
Rating:
5.0

Customer did not leave a comment.

JUAN F. 
Rating:
5.0

The staff was eager to help and down to earth folks.

KINTORIA W. 
Rating:
5.0

Customer did not leave a comment.

Shelby D. 
Rating:
5.0

You all did great, no improvement necessary.

Marvina C. 
Rating:
5.0

Customer did not leave a comment.

Griffin T. 
Rating:
5.0

Customer did not leave a comment.

Alexandra G. 
Rating:
5.0

Customer did not leave a comment.

D'Andrea J. 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn H. 
Rating:
5.0

nothing you can do the team at this location is awesome. i love going to this location they make me feel like family

Charles L. 
Rating:
3.0

Moving is already stressful. At the very least, you should not have a problem getting the sized truck you need especially reserved in adequate timing. I had to get a much smaller truck. I reserved in one place, was sent to another location a few days before pickup, and the customer who had the big truck didn't return it. I was told while on my way to get the truck. 2nd mishap with Uhaul, different location. I may look elsewhere for any other moving experience. I'm dissappointed.

Shajuana K. 
Rating:
5.0

Customer did not leave a comment.

Peter D. 
Rating:
5.0

Very Up Scale Location, always clean on the inside, The people are courteous and Professional.

JOE J. 
Rating:
5.0

Customer did not leave a comment.

Azizullah A. 
Rating:
5.0

Customer did not leave a comment.

Mildred S. 
Rating:
5.0

Customer did not leave a comment.

Caryssa S. 
Rating:
5.0

Customer did not leave a comment.

Allen T. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

Angela L. 
Rating:
3.0

Customer did not leave a comment.

Marjorie G. 
Rating:
4.0

You have so staff members that are friendly & have great customer service skills. Then there are the ones who talk impolite or dismiss you as if you're second rate & not as a paying customer. Other than that the facility is very clean & convenient. I would definitely recommend friends and family, however I will tell them about the rudeness from a couple of the staff members that I've encountered.

JACQUELINE A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Forends D. 
Rating:
1.0

Be truthful about your prices first of all

Shaquel H. 
Rating:
5.0

Great location. With a lot of inventory but can get congested at times.

ralph G. 
Rating:
1.0

I have to compliment, the associate who assisted me, Brandy is awesome, professional, knowledgeable amd courteous! All though the equipment was hooked and ready for me to leave. The inside of the unit smell like cigarette smoke. It was overwhelming and I have asthma! I literally road with the windows down and it was not warm enough for that. It came out of the vents as I used the heat, awful! I did inform Brandy when I returned it just a few hours later, because of the odor. She apologized and told the employees to focus on a thorough cleaning.

Latrece R. 
Rating:
1.0

NA

jasmaine S. 
Rating:
1.0

I arrived to the store at my point of time. It was 2 women at the counter talking amongst themselves never gave me a acknowledgement or anything. By this time a second customer came in the store,The lady sitting at the window then told the other lady you take one of them and I'll take 1 of them. At the time she was servicing me she was talking to the associate, At 1 point when she asked me for my ID. I had to ask her are you talking to me or are you talking to you're associate. Counter services need to be trained on customer adequate.

Demetrius W. 
Rating:
5.0

Customer did not leave a comment.

Jeremiah P.  |  Overall Experience 
Rating:
3.0

Is it normal for the customer service person to take a picture of your driver's license with a cellphone? Please advise, that is very concerning to me.

Rodney R. 
Rating:
3.0

-Fix the fuel gauge. I have no idea if it was full or not, I have a picture of it telling me it was full. -I need a major credit card? I need it? I have more history in my debit card, more money than my credit limit. One card isn't as good as another? They're both Visa. -Um, I paid for six hours and it says I was only given five. I called the location and was in touch with a representative who sold me on renting a pickup from this Douglasville location for six hours. I was a little late returning, but I hope that's taken into consideration. I wouldn't really recommend this location, but I wouldn't steer people away.

alec K. 
Rating:
5.0

Customer did not leave a comment.

jim B. 
Rating:
5.0

This is the best U-Haul rental location. Knowledgeable, professional. They do what they say

SHELLEY E. 
Rating:
5.0

Brandi & crew are great! Thanks for a smooth transaction.

Gwendolyn H. 
Rating:
5.0

Customer did not leave a comment.

Toshiba M. 
Rating:
2.0

The owner of the Douglasville location was rude when I went to go ask for my pin# and earlier I had called over the phone and she seem very bothered that I got a free month discount of storage. It was uncomfortable and poor customer service.

Priscilla G. 
Rating:
5.0

Customer did not leave a comment.

Lewaun B. 
Rating:
5.0

Customer did not leave a comment.

Kimberly B. 
Rating:
5.0

Na

Jurrell H. 
Rating:
5.0

Customer Service Agents at this location are the best! Very professional and efficient.

Manuel C. 
Rating:
4.0

You all were on point. Thanks for being there for me and my family.

ANGELA B. 
Rating:
1.0

Poor client service, unprofessional behavior and price gouging. Very deceptive !!!!

Kehinde T. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
3.0

The truck smelled like cigarettes, or that someone had been smoking in it. Did not like this at all.

Marian A. 
Rating:
5.0

I rented two trucks, One drove well, the other not so much. All the employees were wonderful and helpful. When returning the uhual the tall, african american gentleman was amazing.

KORTNEY C. 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn H. 
Rating:
4.0

Customer did not leave a comment.

Latessa W.  |  Overall Experience 
Rating:
5.0

Jimmy Wright top notch employee! Kind, committed to great customer service.

Robert S. 
Rating:
4.0

Better keeping up with what a location has available. I reserved online and when I went to pick it up, they didn't have the size I reserved. They only had one truck available.

Allan C. 
Rating:
5.0

Customer did not leave a comment.

Allen B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CHARLES B. 
Rating:
3.0

They told me i had to return the truck to their location when i requested to return to another location on my reservation and they charged me for the extra mileage to return to them instead of where I requested.

Nicole R. 
Rating:
5.0

Service was good no need to change anything

Danny J. 
Rating:
5.0

Everything was simple and easy

Ahsune M. 
Rating:
5.0

Customer did not leave a comment.

Stephen C.  |  First Impressions 
Rating:
5.0

I always use this Uhaul for my moving needs. Everyone is always nice and helpful. I would use this Uhaul as my go too.

ingrid P. 
Rating:
5.0

Over charged

Willie M. 
Rating:
4.0

Customer did not leave a comment.

JohnS L. 
Rating:
3.0

Was given a trailer to travel completely cross country with (GA to Montana) with an expired tag. When brought to the attention of the location we received it from (while just down the road and not yet loaded), they wouldn't swap it out. Made for an unpleasant trip with unnecessary concerns every time we were being followed by law enforcement. Should never have been put on the road, especially after being brought to their attention. Hindsight 20/20 I believe it was intentional to clear it from their inventory and pass it on to another location. Otherwise, was a very pleasant transaction and experience.

William L. 
Rating:
5.0

Customer did not leave a comment.

Venis G. 
Rating:
5.0

No additional comments.

SANDRA T. 
Rating:
5.0

Great service

Terry M. 
Rating:
5.0

Customer did not leave a comment.

Star W. 
Rating:
5.0

Customer did not leave a comment.

Alice K. 
Rating:
3.0

Cooper was awesome!

Edwina P. 
Rating:
4.0

Customer did not leave a comment.

KAMEL W. 
Rating:
5.0

Customer did not leave a comment.

simon D. 
Rating:
5.0

Customer did not leave a comment.

Johnny R.  |  First Impressions 
Rating:
2.0

The manager was so incredibly rude. Everyone else was great.

MELISSA G.  |  Overall Experience 
Rating:
5.0

Staff was always willing to help and it was always clean.

Twyla M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VENIS G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lashawn J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Raymond B.  |  Overall Experience 
Rating:
5.0

All of the front desk reps were always polite and pleasant....

JOANNE A.  |  Overall Experience 
Rating:
1.0

Tiny low units. Needed 2 to store what was on one in another facility

paul l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Antoinette L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Linda S L.  |  Overall Experience 
Rating:
1.0

The elevator kept getting stuck so I was unable to finish unloading. So hope- fully I can finish the or 29th of Aug.

Mark S.  |  Online Move In 
Rating:
4.0

I’d like to thank Ashley for her assistance. I reported the thef of my keys and requested a new lock be put on. They were too late doing so, probably my fault. When I picked up my belongings they had been gone through and items missing. When I put my belongings in storage there were no empty or open boxes. When I told the female working there on Monday the 8th, she called me a liar so I left the empty boxes for her. Those human traffickers are conning, conniving and commit grand fraud against people.

naarai a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joyce H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kayyon h.  |  Overall Experience 
Rating:
5.0

The only problem I had was that the rate was raised twice in a 6 month period. I didn't feel this was right

CATHY l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Desi A.  |  Overall Experience 
Rating:
1.0

Horrible staff and rotten attitude from management.

Drew W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alberta A.  |  First Impressions 
Rating:
2.0

Your team member tried to get an extra $215 out of me I still don't know what's going on I'm only glad I didn't have the money to make the payment cuz I would have been bamboozled by U-Haul

tierre s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheronica M.  |  Overall Experience 
Rating:
5.0

So far good

Laura w.  |  First Impressions 
Rating:
3.0

I will be contacting the manager regarding not being told at the time of looking into and making the decision about the renting the unit that the final month is not prorated. I would have made a better de ion regarding move out. As it turns out I am paying for 3 weeks of rental that I am not using. I think that is bad business and I should be refunded those 3 weeks. I have been on time with my payments for 14 months. Any one I talk to about your storage unit I will be sure to let them know

DEBORA S.  |  Overall Experience 
Rating:
5.0

Even though I wasnt able to get a larger storage unit to hold what i had(no fault to U Haul) due to so many people needing storage units at that time u haul on Hwy 5 Douglasville, ga did their best to keep me updated and did call me when something a little larger opened up but just wasnt latger enough to serve my needs. I would rent a storage unit from u haul again.

EDWARD M.  |  Overall Experience 
Rating:
5.0

The staff went above and beyond to meet my need on short notice.Wonderful service.

Gary C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sonja C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LaQuitcha W.  |  Overall Experience 
Rating:
5.0

Happy

michael o.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexandra M.  |  Overall Experience 
Rating:
4.0

Great management and staff

Willie S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rhonda S.  |  First Impressions 
Rating:
5.0

Thanks for everything

james v.  |  First Impressions 
Rating:
5.0

Great customer service and very clean facility

jennifer j.  |  Overall Experience 
Rating:
5.0

The staff was very helpful and knowledgeable

Cindy P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samuel B.  |  Overall Experience 
Rating:
5.0

This a very convenient and excellent facility

Karen T.  |  First Impressions 
Rating:
5.0

I was actually assisted by the owner who was very friendly. I initially spoke to Ashley who works there and she relayed the message of time sensitivity regarding my check in to storage. I appreciate it is consideration

Tiffany G.  |  First Impressions 
Rating:
5.0

I wish i could find more people like the ones here. ON TOP OF THERE GAME. HATS OFF TO THEM.

david b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LISA I.  |  First Impressions 
Rating:
5.0

Great people there — it makes an incredible positive impact on the experience l!

ANDREW G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dominic W.  |  Overall Experience 
Rating:
5.0

The staff was so wonderful and helpful especially Derek and Deborah, please keep them. The facility was very clean and easily accessible. I can see why so many people have units here. All in all I have to say the whole process was perfect for me and my family. Brady you have an amazing staff don't you dare change a thing.

Derek T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shandrica R.  |  Overall Experience 
Rating:
4.0

Elevator doesn’t work consistently

Jennifer J.  |  Online Move In 
Rating:
5.0

I stored my things for over a year and I had no problem. Everyone was helpful and nice. When I forget to pay Ashley would call and remind me. Thanks Ashley 💜 I give it a 👍🏾

Vickie H.  |  Overall Experience 
Rating:
4.0

The unit I rented has a large concrete pillar. This was not disclosed during the online purchase.

charles M.  |  Online Move In 
Rating:
5.0

The nicest staff and so very helpful

lacrystal b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brian m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LINDA J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Megan S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ariel P.  |  First Impressions 
Rating:
5.0

My items have been in storage since 2018 and when I moved them out on Nov 23rd, all my items we in good condition. No mold, dry rot, insect infestation or rodent damage of any kind. I'm very happy I chose U-Haul!

steven l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TOM B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Renee D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deirdre S.  |  First Impressions 
Rating:
5.0

The associates were kind, friendly, and so helpful.I would definitely recommend U haul.

eric l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GERALD D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberlye G.  |  First Impressions 
Rating:
3.0

When I did pay for after hours the door was broken. But staff was very nice and helpful. I just think there are a lot of issues. And the prices started to go up. It was just time for me to go. It’s good for temporary use but not for the daily.

Jaeda B.  |  Overall Experience 
Rating:
5.0

This U-Haul location is very clean and secure. The staff is extremely helpful and professional. I would definitely use this location again for my storage needs.

Gregory F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

shanika j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly G.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Anechia B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheronica M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Dimitris H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stephanie B.  |  Overall Experience 
Rating:
5.0

The staff was very friendly and professional

lacrystal b.  |  First Impressions 
Rating:
5.0

Everything is great about the facility and employees, they just need to get more carts and up their security to watch over cart and location

Shanna A.  |  Overall Experience 
Rating:
5.0

The unit was clean & safe. We had an inside/downstairs unit.

Ty M.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Shavonne J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anissa S.  |  First Impressions 
Rating:
2.0

I was surprised by the roaches that came out if my unit before I move anything in. I'M CONCERNED my things may have roaches in it when pick up my things. . Then there was a rat trap in my unit also.

Janice C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David R.  |  Overall Experience 
Rating:
5.0

Very nice people that work there. They were very accommodating and helpful. I can’t say enough good about this location. Thank you very much.

Molly L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David R.  |  First Impressions 
Rating:
5.0

My furniture was safe and secure. The staff was friendly and the hours and location was convenient.

Allison G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany C.  |  First Impressions 
Rating:
5.0

Excellent location, convenient loading and unloading area and safe environment even after-hour visitation to the storage facility.

Emmanuel O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shari D.  |  First Impressions 
Rating:
2.0

I Ordered and reserved a 10x10 unit abd was told it's no longer available... They gave me a 10x15 for almost $200.00 A MONTH.. NOT PLEASED WITH THAT

DeBorah H.  |  First Impressions 
Rating:
5.0

Alexandra performed an excellent customer service—extremely courteous and helpful.

Emmanuel O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keshia W.  |  Overall Experience 
Rating: