Customer Reviews for U-Haul Moving & Storage of Douglasville

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Douglasville

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Christine C.
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Explain the new process to return a vehicle after hours. I filled my truck up I made sure it was clean I lock the doors and drop the keys. Logged in to process the return only to realize I was supposed to take a picture of the miles, gas and the truck. I had already left the location

Kathleen L.
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Customer did not leave a comment.

Charles S.
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Customer did not leave a comment.

Cory N.
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This place is an absolute joke

Kelli H.
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Great experience start to finish. Thanks Kelli

Giovanni C.
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Customer did not leave a comment.

Carlton C.
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Customer did not leave a comment.

Lisa G.
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Customer did not leave a comment.

Rhonda B.
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keep it up

Natterly H.
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Try not to give the customer the worst truck on the lot. Also the lady at the counter could be a little more personable.

Jessica R.
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Customer did not leave a comment.

Forends D.
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Customer did not leave a comment.

Rebecca H.
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Customer did not leave a comment.

Demarcus H.
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Customer did not leave a comment.

Deanna D.
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I reserved a pickup truck three weeks ago online, but when I arrived there were no pickup trucks available because someone had not returned theirs on-time. That's unacceptable. A reservation and a confirmation should mean than when I show up, what I reserved is there for me. The folks there made it right and gave me a box truck instead at the same mileage rate as the pickup would have been, but I still couldn't believe that something I reserved three weeks ago wasn't there when I showed up! Everyone was great and made it all work OK. Except that we couldn't get our key to turn in the ignition about 20 times. When we returned the truck, the explanation was, "Yep, they're getting old. Sometimes they won't turn over." So, in summary, I didn't get what was confirmed in my order three weeks ago. But they made it right. But when we had problems with the truck, all we got was, "Yep. They're old." Reservation process was excellent. Folks at the shop were great and made it right. But I need to know that the truck will actually work when i have it!

Terry B.
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Customer did not leave a comment.

ANTONIO B.
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Hi. I use this location a lot for my business. They are all wonderful people and take very good care of my needs every time. Thank you

Lisa W.
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Truck wasn't cleaned luckily I had sanitizer wipes

James H.
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Nothing, everything was just fine.

Paul S.
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Customer did not leave a comment.

Melissa T.
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Customer did not leave a comment.

Cory N.
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I need someone to call me about my experience

Rebecca W.
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This entire rental was a train wreck.. how does the scheduler call and schedule a location that is closed on the day I need to pick up? I requested and modified my reservation so I could pick up at one location and did she do that? Absolutely not. Calling customer service was also a horrible experience as the rep wanted me to pick up the trailer without a truck... I had to explain three times to her and she kept telling me I was at the wrong location to get the trailer... then she transferred and hung up on me.. did she call back.. nope I had to call back again wasting more that 40 minutes just calling U-Haul.. I drove to the original location that I scheduled with and they fixed the reservation but when he scheduled the drop off it was 8 miles away when there was one right down the street.. overall I think this has been a horrible experience

Lyndon D.
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Easy peasy, was great

Annette M.
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Super easy transaction!

Thomas R.
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Customer did not leave a comment.

Filiberto J.
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To me the service is excellent the way I was treated

latesa B.
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The service was great!

ATTYS K.
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Service was timely and courteous.

Michael H.
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Location was fine. First location didn't have vehicle in stock so I called customer service who directed me to this place, but said I could return to the first location. Come to find out that wasn't true. I did get a $50 discount, but put more miles on the rental. Much bigger hassle than I wanted it to be, but not the fault of the people at this place.

HAROLD P.
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All thought the service at this location was great. The experience was horrible. My original reservation was canceled after 20 minutes late pickup. Which caused a two-hour delay in my scheduled event. Your online service had me going to places where there weren't any trucks available.

Rontashala W.
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Customer did not leave a comment.

Rebecca B.
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Customer did not leave a comment.

Jana B.
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I was so impressed with the customer service at Douglasville location on highway 5. When they hooked up the trailer to my truck they realize that the blinkers were not working. They took the time to locate the blown fuse on my truck and replace it. I would definitely recommend this location to any of my friends needing to rent a U-Haul. Also I was so surprised by the reasonable price for one of the small U-Haul trailers. I will definitely be renting one more often to help with moving. Thank you so much.

Gwendolen H.
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Customer did not leave a comment.

Anita H. | First Impressions |
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Customer did not leave a comment.

Barbara C.
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Customer did not leave a comment.

Michael C.
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Customer did not leave a comment.

luis r. | Overall Experience |
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Customer did not leave a comment.

Charles R.
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Customer did not leave a comment.

Milton Ballard B.
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Customer did not leave a comment.

Clarence W.
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Very happy with the service

Mary W.
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Customer did not leave a comment.

Naomi W.
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Customer did not leave a comment.

james A.
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I would have felt more comfortable if the attendant wore a mask, especially due the nature of it's business. Everything else was good.

James P.
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Customer did not leave a comment.

JOYCE H.
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Everyone was professional., courteous and willing to serve the customers.

Calvin D.
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Customer did not leave a comment.

Mathews C.
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Let the customer know that the has dents or damaged prior to renting.

Mark W.
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Customer did not leave a comment.

Jacqueline M.
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Customer did not leave a comment.

Toni P.
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Customer did not leave a comment.

Matthew C.
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Super team at this location. Always take great care of us.

Patrick F.
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Customer did not leave a comment.

Limweechie W.
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My visit was just smooth and easy. The staff was very professional and friendly.

Matthew C.
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Holli and Team always take great care of us!!! Highly recommend this location.

Cameron S.
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Customer did not leave a comment.

Joshua B.
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The vehicle was well maintained but the exterior had mud from last customer still on it. That didn't effect the quality of the van though.

Deandra C.
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I have no recommendations for improvement. Great experience!

Reuben E.
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Customer did not leave a comment.

Mark W.
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Customer did not leave a comment.

lester F.
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Customer did not leave a comment.

Denise B.
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Customer did not leave a comment.

Rueben P.
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Customer Service was magnificent. Steven and Cooper were true professionals.

Bruce I.
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Nothing. All were courteous, efficient, friendly and quick to help me. I also had a permanent hitch installed two days before renting the trailer. Excellent work by Jeremy.

Ayeshia H.
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Customer did not leave a comment.

MICHAEL C.
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Your online check-in process is very slow and laggy after showing up at the site it took roughly 25 to 30 minutes to get my vehicles from that one line check in process

Mary H.
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Customer did not leave a comment.

Anita H.
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Great Service!

Shirley P.
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Customer did not leave a comment.

Todd S.
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Customer did not leave a comment.

Reynaldo R.
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Customer did not leave a comment.

Valerie I.
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Better communication with the customer, I arrived to pick up my rental van, I was told that they didn't have any available. I reserved this vehicle online way in advanced so if the vehicle wasn't there at the location, I should've been notified. I was charged more for the insurance due to the replacement vehicle was larger than the van I requested. I should've been charged the same due to the store's error. Point blank period.

Terry C.
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n/a

Judy G.
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Parking situation is very bad at this location. When I went to pick up the truck I could not get out of the place. There were cars parked everywhere there was a traffic jam and it took about 30 minutes for me to leave with the truck.

PAMELA A.
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Customer did not leave a comment.

Lawrence W.
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Customer did not leave a comment.

Quincey P.
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Quick and easy pick-up/drop-off

DANIEL S.
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I rented a truck from U-Haul , the truck was great and would rent another when I need one. The only problem was I rented it for 2 days and turned out I only needed it for one. It wasn't clear that if I dropped it off after only one day that I would still be charged for 2 days. The drop off location said sometimes they just charge for one day and sometimes they don't refund the money for the second day. I still like U-Haul but I think this is a bad policy.

Salvatore V.
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Customer did not leave a comment.

mistee R.
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Nothing. All of the employees I delt with we're very nice, got me in and out quickly.

Nesha T.
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Customer did not leave a comment.

Adolfo M.
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Employees standing around while several people in line

Debra S.
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Customer did not leave a comment.

Floyd P.
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The process was very quick renting and returning my only issue is maneuvering out and into the establishment its very tight.

ROBERT E.
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Customer did not leave a comment.

Valerie M.
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Staff at Douglasville GA location, simply awesome! Thank you.

Kerry W.
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The truck was clean, it sounded as if it had an exhaust leak.

Deborah T.
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Clean your vehicles. I am allergic to tobacco and the smell was terrible. I am now losing my voice and very hoarse due to my allergies. The truck was nasty and had food left in the glove compartment .

Kathleen R. | Overall Experience |
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Customer did not leave a comment.

LuJuana B.
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Customer did not leave a comment.

Theodore S.
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The cleanliness and the staff were great but the location requires a crappy right turn only next to the interstate on ramp which takes an additional u turn if going the other way... horrible during commuter traffic hours..

Thomas R.
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Customer did not leave a comment.

Antwan M.
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Keep the internet up, and functional.

Yakesha O.
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Customer did not leave a comment.

Clarence W.
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Customer did not leave a comment.

Tatyana S.
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Customer did not leave a comment.

CLAUDE T.
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You can never get through you have to wait about 30 or more minutes to speak to an operator I left my garage opener in the vehicle I rented I tried for two days to speak to someone at the store when I did get through I was told that they'll pass the message on and someone will be in touch no one did I finally went there and was told that they found I waited 15 minutes for them to inform me they didn't know where it was not good costumer service I will not recommend.

Michael W.
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Customer did not leave a comment.

Vasilios K.
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With a two week advanced booking, they did not have my reserved vehicles at my reserved location. Made me travel 40 minutes out of my way to pick up reserved trailer. Then I had to argue the price because it was higher than my booking price. Terrible experience and waste of time. Zero social distancing and no masks, even after doing online check-in and wearing a mask myself. Shame on U-Haul for not taking service and COVID seriously.

sherrie W.
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The truck was very shaky and out of alignment. The emergency brake was difficult to release.

Asiha E. | First Impressions |
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Everton was great and clean except for the odor

Michael S.
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Air conditioning didn't work. It rained quite a bit during my move and I had to constantly be wiping the windows as the defrost didn't work. This created a unsafe condition using the truck. Please repair.

David N.
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Customer did not leave a comment.

NATALIE B. | Overall Experience |
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Customer did not leave a comment.

NICHOLE R. | Overall Experience |
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Customer did not leave a comment.

Karla H. | Overall Experience |
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Customer did not leave a comment.

Madelynn C. | Overall Experience |
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Customer did not leave a comment.

norman a. | Overall Experience |
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The only thing that I hated was going up and down on the elevator. It took forever to unload and load.

Deborah S. | Overall Experience |
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Customer did not leave a comment.

Michelle P. | Overall Experience |
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Customer did not leave a comment.

MARTY S. | First Impressions |
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Customer did not leave a comment.

Jimi R. | First Impressions |
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I was hesitant about the location because it on a very busy street. However, the staff was super friendly and helpful both days I went up there. On top of that, they have immaculate, clean bathrooms.

Petrina M. | Overall Experience |
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Hard to reach this location by phone.

Ronesia R. | Overall Experience |
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Customer did not leave a comment.

JERMAINE C. | First Impressions |
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wanted a 10X10 was shown a 10 X 15 I said this is perfect. Started unloading and then was told thats a 10 X15 and thats all we have so it will be 179.99 instead of 124.99...

Jerome E V. | Overall Experience |
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Customer did not leave a comment.

Asatira L. | First Impressions |
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Customer did not leave a comment.

Eric S. | Overall Experience |
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Staff is excellent and highly accommodating.

Candace E. | Overall Experience |
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Great customer service. All of the employees were very helpful courteous and open to any concerns I had regarding my storage unit.

CHAUNTE O. | First Impressions |
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Customer did not leave a comment.

Scot D. | Overall Experience |
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Customer did not leave a comment.

Demario C. | First Impressions |
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Customer did not leave a comment.

Michael B. | Overall Experience |
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Customer did not leave a comment.

Charles M. | Overall Experience |
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Customer did not leave a comment.

tyrone s. | Overall Experience |
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Great experience

timothy e. | Overall Experience |
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Customer did not leave a comment.

kobe h. | Overall Experience |
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Customer did not leave a comment.

Daniel D. | Overall Experience |
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Very good staff that was always helpful.

Yanique J. | Overall Experience |
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I lost my stuff, please never ever again

MARY W. | Overall Experience |
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Thank you one and all U-Haul team from the beginning to the end of starting storing my things and belongings you have been more than excellent awesome can't wait till the next time God bless

Kaston S. | First Impressions |
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Had a very nice storage container but apparently had a lock on it. Was moved to a different one which made moving all the stuff much more difficult and not only that. there is a big post in the middle of it taking up storage in the space.

Latanza B. | First Impressions |
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The storage room was very far and a lot of walking and stairs were involved. The elevator was very slow and we were stuck on it for a little while. The free carts were very helpful. I wish this location was thought-out more to have drive up access. The parking lot was very tight barely had Room to do anything.

timothy e. | First Impressions |
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The staff was all great minus one guy who's name I can't recall (long hair in ponytail with tattoos and poor body language and customer service overall). James went above and beyond to help with what we needed! His attitude was positive while they were slammed with customers. Debra was good too. She thoroughly explained everything to us.

Maria S. | Overall Experience |
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Customer did not leave a comment.

Janice T. | Overall Experience |
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Customer did not leave a comment.

renard w. | Overall Experience |
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Good People

VIVIAN H. | First Impressions |
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Great customer service. Professional and friendly.

NEIL G. | Overall Experience |
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Staff were always friendly. Rental equipment was clean and well maintained.

Faith B. | First Impressions |
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No comments at this time. Thank you for the one-month tree storage.

Chancy G. | First Impressions |
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You have a great staff

Mark W. | First Impressions |
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Check in and check were fantastic.

Romell H. | Overall Experience |
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Yes all services are very well taken care of and trucks available clean and ready staff the best in town units clean an climate great experience thank you Uhaul

William B. | First Impressions |
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Excellent service and facilities.

sean n. | Overall Experience |
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I need more room to explain the terrible experience from 2 years ago and gave a 2nd chance 6 months ago and still terrible if not worse. Been promised a call from a DM both times and nothing.

Chancy G. | Overall Experience |
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The staff was very nice and friendly. The hours worked great for us. The only really bad thing is parking. It was horrible, no where to park. To many trucks there. Not easy to get in and out of.

Deirdre S. | Overall Experience |
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Great facility

wykessa g. | First Impressions |
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Thanks

Carl C. | First Impressions |
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Polite people and work to please you

Yalawa Q. | First Impressions |
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I had a terrible experience with the Conyers GA location and then came to the Douglasville HA location and they ALL had the BEST CUSTOMER SERVICE THEY WERE AWESOME!!!

Jamesallen C. | Overall Experience |
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Staff was very friendly and helpful.

LaZondra H. | Overall Experience |
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Staff was very friendly and did everything they could to accomodate my needs. (With a smile )

Willie S. | Overall Experience |
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Outstanding Job!!!

KATHARINE B. | Overall Experience |
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This facility was clean and well maintained but I would suggest they work on the parking situation as there never seems to be enough parking for their customers.

Brandy P. | Overall Experience |
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Staff could upgrade their P&R skills

frantz h. | First Impressions |
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Good customer service they fixed the problem right there

CHERYL J. | Overall Experience |
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Will definitely use if I ever need storage or Uhaul rental

Brenda A. | Overall Experience |
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Great customer service, great staff, everybody was always courteous and respectful whenever I showed up. If ever I have to do any moving, I'd choose U-Haul. Thanks again for everything!

LEVIS P. | Overall Experience |
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well trained staff and very helpful

Roslyn H. | Overall Experience |
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Great service, location and upkeep!

MYRA BERDINE A. | First Impressions |
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Thank u to Ms. Holly Greene & her staff for all of their help in this transition.

frances e. | Overall Experience |
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Our sales guy mike was amazing. Joe was also great. Everyone so helpful and friendly.

william t. | Overall Experience |
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Very secure well lite cameras and under surveillance

JEAN H. | Overall Experience |
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Good Job!

Tateanna S. | Overall Experience |
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I love you all and if I have to come back I will come back

Latanya M. | Overall Experience |
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Very pleasant experience.

Warren S. | Overall Experience |
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The UHaul team were very helpful and courteous...

Joshler M. | Overall Experience |
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I have to say I’ve been a customer with 4 10x20 storage units for about 2 years now I have never had any bad experience there I’m sad I’m leaving caused I really appreciate the fact they go above duty

Janice T. | First Impressions |
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Service provided was prompt, friendly, and professional

jennifer b. | First Impressions |
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🌟🌟🌟🌟🌟

gale h. | Overall Experience |
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The staff were extremely helpful!

SHARETTE D. | Overall Experience |
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I prefer a drive up storage area so I am rating this location as a 3. Also they were not flexible with changing payment due date. I had to pay for a whole month even though I moved out on the 8th

Sheri B. | Overall Experience |
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Thank you for everything.

MARIO M. | Overall Experience |
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Thanks Holly for always treating your customers with respect and understanding things happen to good people. She should be managing all stores. I've had my storage for 4yrs she always returned calls.

ANTHONY R. | Overall Experience |
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The associates at U- Haul storage Douglasville, Ga Hwy 5 get two THUMBS UP!!!!!! Great job guys Keep up the good work.

Dennis D. | Overall Experience |
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would use services again anytime.

Micah H. | Overall Experience |
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I wish the units had about 2 more feet of head room, but all in all Holly and the crew were awesome.

Connie P. | Overall Experience |
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Your storage unit apparently has rats. I had curtains and bedspreads that have holes in them now, and we're covered in rat feces!!! I am very disappointed and will not be paying for the last mo fee!!

Karyn J. | First Impressions |
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Everyone was kind and friendly. I will use U-Haul again. I have always used U-Haul for my moving needs.

timothy C. | First Impressions |
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After the day we had with uhaul and being routed to three different locations in the rain and tired, this location was more than accommodating. They walked me through everything and we're really nice.

Andrew s. | Overall Experience |
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The staff & overall facility were excellent. Access to specific unit was less than desirable. Elevator down- WALK UP made usage difficult. Recommendation would depend upon what is needed to store

Dennis D. | First Impressions |
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the gentleman that attended to me was very courteous and helpful. no problems encountered.

ROSALIND L. | First Impressions |
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Associates were very helpful, and professional.

Tammika S. | Overall Experience |
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Great service from staff

Erdsley P. | Overall Experience |
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Staff was very helpful and ready to assist.

Janice T. | Reservation |
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My debit card was charged on 11/30/18 for moving supplies ordered online on 11/27/18 but cancelled online 11/28/18 and less than 24 hours after the order was placed. A refund has not been applied.

CIARRA F. | Overall Experience |
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.

LINDSAY W. | Overall Experience |
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None

Kimberlyn S. | Reservation |
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The young man that owns this business has been amazing. and patient. I've had a few issues with the closing of selling my home and getting things moved. He has been so understanding. Thank you so much

Stephanie H. | Overall Experience |
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.

Jason m. | Overall Experience |
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Na

Christopher M. | Reservation |
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Great storage space for what I needed, convenient and clean. Ideal location to truck rental facility with easy access.

Romonda M. | Reservation |
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Overbook and customer service suck

PATRICIA L. | Overall Experience |
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The only thing that was problem was the location.

Tawni B. | Overall Experience |
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Very clean!

andrea h. | Reservation |
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👍🏾

Georgia K. | Overall Experience |
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Served my needs for a few months.

Angela T. | Overall Experience |
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I really appreciated the courteous nature of the staff during my time.

cheryl m. | Reservation |
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I was told I would have to pay $14.00 more for insurance when I paid the $84.00 up front. Also, I dropped the uhaul off a day early and told there would be no refund for the extra day I didn't use.

Jeri F. | Overall Experience |
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All things great except elevator was out of order which made moving heavy items difficult, especially for a 79 year old man.

RUSSELL D. | Overall Experience |
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Fix the elevator

Ruthie G. | Overall Experience |
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The elevator was broken & the staff attitude was deplorable

CAROL C. | Reservation |
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NEVER LEFT D'VILLE!! LEFT W/UHAUL2CHI.AV (4.7M) WNT TO SANITATION + BACK CHI.AV(.07Mx2) TRCK STAYED HOME ALLNIGHT W/ FURN IN IT. LEFT2UHAUL(4.7M)CHARGED 103M! HAD 2ASK4 RECEIPT. POLICE CALLED ON ME!

kimberly c. | Overall Experience |
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Too expensive over charged

Maurice J. | Overall Experience |
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Movers by Faith was excellent.

Renee M. | Overall Experience |
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Great Service

DE`IVORY J. | Overall Experience |
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The staff was rude everytime I called or they called me. I will not be renewing my storage with them ever.!

Mike K. | Overall Experience |
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Great staff.

TRACIE W. | Overall Experience |
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Holly and staff are wonderful!!!! The gentlemen that helped me were awesome.) You have a great crew in Douglasville.

Dennis D. | Overall Experience |
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would use service again

No reviews have been submitted for this location.

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