Customer Reviews for U-Haul Moving & Storage of Douglasville

5,395 reviews

9416 Hwy 5   Douglasville, GA 30135

(678) 838-0121

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(678) 838-0121

9416 Hwy 5
Douglasville, GA 30135

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Anthony W. 
Rating:
2.0

I went to this location on 14 May 2022. When I walked in, there was a woman sitting down behind the counter staring in to space and did not greet us nor asked to assist (I realized later she was the GM) When someone finally could help me, I introduced myself and told her that I am a GM from 806 and was in need of a vehicle for only 2 hours because of an unplanned emergency (the time was 12 noon) the CSR tried to tell me there were NO vans or 10ft trucks available. She claims there were reservations already.... she then tried to send me to a location that was 10 miles away in which I was not able to do. I decided to take a look into their ESL and discovered the CSR lied. There was in fact two 10ft trucks available and did not have any scheduled pick ups until 3:30 pm. I went back into the store and showed another CSR that I know I was lied to and did not appreciate it. I understand the fear of customers not returning and also know the feeling of having to tell the next customer about the inconvenience so I would have never done anything inconsiderate in that manner to them. But the fact that I was never even given the chance to prove my integrity really bothered me. Uhaul wants to accommodate as many customers as possible and I came to them as a paying customer not asking for any freebies. They eventually gave me a truck after pointing out and proving that I have been lied to. However, the truck that was given to me had damage with no X stickers, no level 1 or level 2 inspection stickers along with the tire monitor pressure lights being on. To give me a truck that doesnt show that it has been inspected property and low tire pressure makes me worry about the safety of their customers while renting. GM needs to be more acknowledging of customers and the status of her fleet. Not doing so can cost this location. Very dishonest staff and location.

CHERYSELERAY B. 
Rating:
5.0

I have never had anything but a good experience at the U-haul on Highway 5 in Douglasville

BRANDON M. 
Rating:
5.0

Customer did not leave a comment.

Tina H. 
Rating:
5.0

Great job

Floyd W. 
Rating:
5.0

The representative at the store was wonderful and very efficient. The truck had a hidden problem; once on the highway, we experienced howling sounds from the right-side/passenger window. There is some sort of seal leak that needs to be attended to. I did call roadside assistance to help but they could not ascertain what the issue was. We figured it out a day later and decided to proceed driving because it was not damaging the vehicle. We informed the drop-off location representative.

Julie W. 
Rating:
3.0

The truck was rented to us with a broken back door - we drove it to the location - packed it full and then discovered the lift mechanism was broken. We had to undo the cable and manually close the door. Which was extremely dangerous and could have easily injured if not killed someone with its weight.

Darcy S. 
Rating:
4.0

Customer did not leave a comment.

Terry K. 
Rating:
4.0

Pretty good experience and good customer service. One suggestion, provide additional info for anyone renting a trailer. For instance we didn't have the appropriate plug for the trailer brake lights and another customer outside on-site informed us that we should have that. Glad that we came across a good person, thanks to whoever you are. Not having brake lights could have potentially caused us to get a ticket or something worse like an accident.

Rolanda G. 
Rating:
5.0

Service was excellent! no changes needed!

Mike C. 
Rating:
5.0

So fast and nice people

Chey C. 
Rating:
5.0

Customer did not leave a comment.

Sharen B. 
Rating:
5.0

Customer did not leave a comment.

Lawrence B. 
Rating:
4.0

The U-Haul staff were servicing customers at all of their counters simultaneously. This caused an extremely slow response time on the computer system which delayed my check out by 25 mins. This was extremely frustrating for the staff and the customers.

Tydus H. 
Rating:
4.0

Online Google open/close times don't reflect actual times. Could stand to be updated.

Jordan B. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

I'M NOT EXACTLY SURE THE NAME OF THE PERSON THAT HELPED US WHEN WE WERE IN DOUGLASVILLE - I THINK HER NAME WAS BRANDY? SHE WAS EXCELLENT - SUPER FRIENDLY AND EXTREMELY HELPFUL

AMY C. 
Rating:
5.0

Good Service and Outstanding Staff

estella J. 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn H. 
Rating:
5.0

Customer did not leave a comment.

Eddie P. 
Rating:
5.0

Customer did not leave a comment.

James Z. 
Rating:
5.0

Customer did not leave a comment.

Breeaunna W. 
Rating:
5.0

Has a low tire pressure light on . Told them and they said it was ok. Pressure kept going down . I had to stop and put air in tire . By time I got back ,bathe tire was low again. This made the trip a little more nerve wrecking. It won't keep me from using U-Haul again , but this should be mentioned.

DANNY M. 
Rating:
5.0

Customer did not leave a comment.

DeAngelia M. 
Rating:
5.0

Keep up the good work!

Randy B. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL B. 
Rating:
5.0

Customer did not leave a comment.

Arneshia J. 
Rating:
5.0

buena atencion al cliente exelente personal

Marvin C. 
Rating:
3.0

We had to park next door at another business' parking lot. The vehicle was very rickety with the low air pressure light on, the suspension in the vehicle was terrible, etc.

BRUCE K. 
Rating:
5.0

Great

Letitia H. 
Rating:
5.0

I had an emergency situation and needed to rent a trailer. I have driven with a trailer multiple times and never had an issue with using a ball on the bumper of my personal truck. I don't have a lighting harness. I was not able to rent the trailer and I was upset because of the reason I needed to rent. The lady on the phone that took my order NEVER asked if had a lighting harness. That would have avoided my meltdown and I could have done plan B instead of expecting plan A. The staff at this store were very helpful and friendly and I am writing because of the wonderful service they provided me. The gentleman that assisted me was absolutely wonderful! He went way beyond and I wanted him to know how much I appreciate him taking the time and genuine concern to help me in my time of need. Thank you!

angela T. 
Rating:
5.0

Everyone was friendly and got me on way in a quickly manner.

Philip M. 
Rating:
5.0

Fast in and out! Great customer service!!!

Ronald G. 
Rating:
5.0

Customer did not leave a comment.

Theola H. 
Rating:
5.0

Keep up the good work

Spencer P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J. 
Rating:
1.0

The trailer didn't work for our needs. Tech attached chains horribly. Wasted money.

Danett B. 
Rating:
5.0

Customer did not leave a comment.

Hardyryan H. 
Rating:
4.0

Customer did not leave a comment.

wlliam P. 
Rating:
3.0

Customer did not leave a comment.

Deajada S. 
Rating:
5.0

Customer did not leave a comment.

genevieve C. 
Rating:
5.0

Customer did not leave a comment.

Janet A. 
Rating:
5.0

Customer did not leave a comment.

Charliyah J. 
Rating:
5.0

Na

Paulita T. 
Rating:
4.0

The truck I was given had a strong stench of cigarette smoke where i literally had to shower after dropping it off because of the smell.

Marvin R. 
Rating:
5.0

Excellent product, service, price, and overall experience.

ROBERT B. 
Rating:
5.0

Ms Debra and her team are phenomenal! They greet you upon entering the facility and are very polite and courteous! Love this location.

Antonio B. 
Rating:
5.0

always friendly and my truck pickup is on time

Roger G. 
Rating:
5.0

Customer did not leave a comment.

Guy B. 
Rating:
5.0

The staff was really helpful and friendly. I was in and out of there very quickly.

Amy W. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
3.0

I had to take back the first truck. There was a false “turn off emergency brake” light and loud ringing that would not go off. The truck also shook so badly at 60 that it was unsafe and not drivable. Cost me an hours time on an already tight schedule. Every person at the shop was nice, kind, and professional. Vehicles seem very old

MICHAEL L. 
Rating:
5.0

Already professional

Tyron M. 
Rating:
5.0

Customer did not leave a comment.

Lashawn J. 
Rating:
5.0

Rented from this location many times and never have had an issues. always friendly, and willing to make our experience great.

nancy S. 
Rating:
4.0

The hookup and install of the trailer was fair but very disappointed that spare tires are not giving for emergency road repair and the customer having to sit and wait for hours for the service truck to come and change out a tire strongly disagree with this policy. I know there's always liability involved when changing a tire for the customer versus U-Haul but there are circumstances where having a sitting wait for a service tech to come and change the tire is not appropriate.

greg P. 
Rating:
4.0

Don't change a thing!

Henry M. 
Rating:
5.0

Maintain your professional and welcoming atmosphere that you gave me

GEORGE W. 
Rating:
5.0

great customer service

jean D. 
Rating:
4.0

Customer did not leave a comment.

Ronald G. 
Rating:
5.0

All of the employees at this location were prompt and professional, but Nelly really stood out. She was very attentive when we returned the van and informed us that U-haul buys back unused boxes. Fantastic customer service!

Michelle L. 
Rating:
5.0

Customer did not leave a comment.

Justin B. 
Rating:
5.0

None at this time!

Tiffany P. 
Rating:
5.0

great ppl

steve H. 
Rating:
5.0

Customer did not leave a comment.

GROVER S. 
Rating:
5.0

Customer did not leave a comment.

Alberta W. 
Rating:
5.0

Customer did not leave a comment.

Aaron M. 
Rating:
5.0

I had a great experience with my rental.. Debra was wonderful and is commended for her excellent and professional customer service.

Attys K. 
Rating:
4.0

Customer did not leave a comment.

Andrew F. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Very good experience. The truck ran very good. I've had some bad experiences with these trucks before but this time was PERFECT!!

william A. 
Rating:
5.0

You might give advice to use exit 36 and Douglas Blvd instead of exit 34

Jason P. 
Rating:
5.0

The mobile app was working for me to return the truck so the office person took care of it the next day so overall it was a great experience.

Tracey Y. 
Rating:
3.0

Brandy was amazing. Felt bad for everything we went thru

brandy L. 
Rating:
5.0

Customer did not leave a comment.

Sonyette D. 
Rating:
5.0

Customer did not leave a comment.

Joann W. 
Rating:
5.0

Customer did not leave a comment.

LARRY G. 
Rating:
5.0

Location was Convenient. Employees were friendly and helpful.

Pat K. 
Rating:
3.0

I simply dropped off the truck, and put the key in the dropbox. I had no dealings with any of your staff. I did see a lady that worked for your company leaning over boxes looking on her phone -not looking interested at taking care of any customers at all.

Jeffrey A. 
Rating:
5.0

Customer did not leave a comment.

Gregory B. 
Rating:
5.0

When ever I need some great equipment to work with UHAUL is my first stop...

Felipe H. 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn H. 
Rating:
5.0

Customer did not leave a comment.

Sharie D. 
Rating:
5.0

Truck no clean gas tank empty Truck needed alignment or tires balanced truck shimmed while driving

Roger G. 
Rating:
5.0

Speedy return service

Felicia S. 
Rating:
5.0

Customer did not leave a comment.

Nikki U. 
Rating:
5.0

Not a thing; my experience was perfect. Thank you.

Chris H. 
Rating:
5.0

Customer did not leave a comment.

Jose R. 
Rating:
5.0

Everyone that helped me was professional and very friendly. They made the experience easy and flawless. Thank you all.

Julie C. 
Rating:
5.0

Customer did not leave a comment.

GRADY C. 
Rating:
5.0

Thanks 😊

Arthur A. 
Rating:
5.0

I would like thereto be a faster response regarding the road service I waited 6 hours to change a tire

Marvin C. 
Rating:
5.0

Customer did not leave a comment.

BLANCHE C. 
Rating:
5.0

Customer did not leave a comment.

Paul P. 
Rating:
5.0

Customer did not leave a comment.

Sonja C.  |  Overall Experience 
Rating:
4.0

Lower mileage use rate

Michelle M. 
Rating:
5.0

Customer did not leave a comment.

LaQuitcha W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monte G. 
Rating:
5.0

Trailer pulled well going down the road, but leaked water in rain!

Douglas B. 
Rating:
5.0

Great staff

STEVEN H. 
Rating:
5.0

Happy

michael o.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rufus M. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Alexandra M.  |  Overall Experience 
Rating:
4.0

Great management and staff

Willie S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rhonda S.  |  First Impressions 
Rating:
5.0

Thanks for everything

james v.  |  First Impressions 
Rating:
5.0

Great customer service and very clean facility

jennifer j.  |  Overall Experience 
Rating:
5.0

The staff was very helpful and knowledgeable

Cindy P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samuel B.  |  Overall Experience 
Rating:
5.0

This a very convenient and excellent facility

Karen T.  |  First Impressions 
Rating:
5.0

I was actually assisted by the owner who was very friendly. I initially spoke to Ashley who works there and she relayed the message of time sensitivity regarding my check in to storage. I appreciate it is consideration

Tiffany G.  |  First Impressions 
Rating:
5.0

I wish i could find more people like the ones here. ON TOP OF THERE GAME. HATS OFF TO THEM.

david b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LISA I.  |  First Impressions 
Rating:
5.0

Great people there — it makes an incredible positive impact on the experience l!

ANDREW G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dominic W.  |  Overall Experience 
Rating:
5.0

The staff was so wonderful and helpful especially Derek and Deborah, please keep them. The facility was very clean and easily accessible. I can see why so many people have units here. All in all I have to say the whole process was perfect for me and my family. Brady you have an amazing staff don't you dare change a thing.

Derek T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shandrica R.  |  Overall Experience 
Rating:
4.0

Elevator doesn’t work consistently

Jennifer J.  |  Online Move In 
Rating:
5.0

I stored my things for over a year and I had no problem. Everyone was helpful and nice. When I forget to pay Ashley would call and remind me. Thanks Ashley 💜 I give it a 👍🏾

Vickie H.  |  Overall Experience 
Rating:
4.0

The unit I rented has a large concrete pillar. This was not disclosed during the online purchase.

Mullins M.  |  Online Move In 
Rating:
5.0

The nicest staff and so very helpful

lacrystal b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brian m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LINDA J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Megan S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ariel P.  |  First Impressions 
Rating:
5.0

My items have been in storage since 2018 and when I moved them out on Nov 23rd, all my items we in good condition. No mold, dry rot, insect infestation or rodent damage of any kind. I'm very happy I chose U-Haul!

steven l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TOM B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Renee D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deirdre S.  |  First Impressions 
Rating:
5.0

The associates were kind, friendly, and so helpful.I would definitely recommend U haul.

eric l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GERALD D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberlye G.  |  First Impressions 
Rating:
3.0

When I did pay for after hours the door was broken. But staff was very nice and helpful. I just think there are a lot of issues. And the prices started to go up. It was just time for me to go. It’s good for temporary use but not for the daily.

Jaeda B.  |  Overall Experience 
Rating:
5.0

This U-Haul location is very clean and secure. The staff is extremely helpful and professional. I would definitely use this location again for my storage needs.

Gregory F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

shanika j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly G.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Anechia B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheronica M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Dimitris H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stephanie B.  |  Overall Experience 
Rating:
5.0

The staff was very friendly and professional

lacrystal b.  |  First Impressions 
Rating:
5.0

Everything is great about the facility and employees, they just need to get more carts and up their security to watch over cart and location

Shanna A.  |  Overall Experience 
Rating:
5.0

The unit was clean & safe. We had an inside/downstairs unit.

Ty M.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Shavonne J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anissa S.  |  First Impressions 
Rating:
2.0

I was surprised by the roaches that came out if my unit before I move anything in. I'M CONCERNED my things may have roaches in it when pick up my things. . Then there was a rat trap in my unit also.

Janice C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David R.  |  Overall Experience 
Rating:
5.0

Very nice people that work there. They were very accommodating and helpful. I can’t say enough good about this location. Thank you very much.

Molly L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David R.  |  First Impressions 
Rating:
5.0

My furniture was safe and secure. The staff was friendly and the hours and location was convenient.

Allison G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany C.  |  First Impressions 
Rating:
5.0

Excellent location, convenient loading and unloading area and safe environment even after-hour visitation to the storage facility.

Emmanuel O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shari D.  |  First Impressions 
Rating:
2.0

I Ordered and reserved a 10x10 unit abd was told it's no longer available... They gave me a 10x15 for almost $200.00 A MONTH.. NOT PLEASED WITH THAT

DeBorah H.  |  First Impressions 
Rating:
5.0

Alexandra performed an excellent customer service—extremely courteous and helpful.

Emmanuel O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keshia W.  |  Overall Experience 
Rating:
5.0

The Manager Debra is awesome! she is located at the Douglasville, GA location on Hwy 5. Always helpful.

Rose D.  |  First Impressions 
Rating:
4.0

In any business there is room for improvements, thus my rating. I’ve never experienced any customer service issues since I became a customer! Thank you for the excellence!!!

FELICIA R.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Linda L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JERMAINE S.  |  Overall Experience 
Rating:
5.0

Great Staff's keep up the good work, you guys two thumbs 👍up. U-Haul Douglasville, Ga hwy5.

ANTHONY R.  |  Overall Experience 
Rating:
5.0

They were so nice and pleasent with smiles the customer service was great . very helpful just made me smile with relief .

Gracia S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rocio A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JARED c.  |  First Impressions 
Rating:
4.0

Debra and her trainee was very helpful and professional.

KATHY H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

jasmine c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Meloda S.  |  Overall Experience 
Rating:
5.0

Great service

SHERICE T.  |  Overall Experience 
Rating:
3.0

Two of our boxes had water damage on the bottom of them from the back corner of our storage unit. I was not very happy about the damage to the box and the wet stuff inside.

Davin E.  |  Overall Experience 
Rating:
4.0

Only issue was the low hanging sprinkler which I smashed my head into and received a big well on my head. Had a huge headache for a few hours.

MARVY D.  |  First Impressions 
Rating:
1.0

We reserved a unit but it had been double booked. They made us pay extra for the climate controlled unit even though we didn’t need one. We asked if they would at least split the cost since we didn’t want the more expensive unit and were told they didn’t have the authority. They were very nice and helpful about everything except this and we have to pay almost $200 a month for a unit with many more features than what was agreed upon at rental time. In my opinion, a confirmed reservation should be the same as a contract and upheld as such. They should have honored the price of the other unit since they messed up in their system.

Katherine M.  |  First Impressions 
Rating:
4.0

I was confused as to where my storage unit is located. There wasn't a lock waiting in the unit as stated in my online paperwork. Also, there's no lift available to get to the upper units on the lower levels; therefore I had to carry a lot of heavy items up stairs and down the hall to reach my particular unit.

KIA K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Molly L.  |  First Impressions 
Rating:
5.0

I had no issues but the rates are more expensive than most.

pamela j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marlo D.  |  Overall Experience 
Rating:
5.0

Please try to have a different means of access(where you use your code or uhaul pass) in case the elevators stop working and it’s not an emergency situation. During my move, the elevator would not close properly in order for us to use it but the staff got us out through the stairs safely after we called.

Christina F.  |  First Impressions 
Rating:
5.0

Very quick and easy process..

Allison G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latissa F.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Bobby P.  |  Overall Experience 
Rating:
5.0

Clean well lit and always staffed

Tammiie B.  |  Overall Experience 
Rating:
4.0

The young lady at check in was awesome- explained the important clauses well- needed a unit at the last minute and we were accommodated near closing hours- excellent customer service for going the extra mile 🙂

TANYA S.  |  First Impressions 
Rating:
2.0

My name isn't Wilbur and I've never done business with you, yet you've been sending me receipts and other things via email for literally 10+ years. I'd like it to stop, but I guess it never will.

WIlbur T. P.  |  Overall Experience 
Rating:
5.0

I would definitely use Uhaul again and also recommend to anyone!

Linda F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jesse J.  |  Overall Experience 
Rating:
5.0

We rented a storage unit 3 years ago and Saturday, the 13th, moved to a smaller unit. Each time we received excellent care and help. Thank you!

Neal B.  |  First Impressions 
Rating:
5.0

friendly and helpful

Michael H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cedric W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MAria P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathan S.  |  Overall Experience 
Rating:
5.0

This storage unit is very well sanitized and very clean. I would differently use this storage again if needed.

Sammi C.  |  Overall Experience 
Rating:
5.0

Great customer service! Above and beyond!

Anechia B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ty M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pamela H.  |  Overall Experience 
Rating:
5.0

KEEP UP THE GOOOOOOOOOOOOOOOD WORK!!!!!!!!!!!!!!!!!!!!!!

MARIA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kristi W.  |  Overall Experience 
Rating:
5.0

Highly recommend this storage facility. Staff very friendly and helpful.

Diane F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anita H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

luis r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathleen R.  |  Overall Experience 
Rating:
5.0

Everton was great and clean except for the odor

Asiha E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NATALIE B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

NICHOLE R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karla H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Madelynn C.  |  Overall Experience 
Rating:
5.0

The only thing that I hated was going up and down on the elevator. It took forever to unload and load.

norman a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MARTY S.  |  First Impressions 
Rating:
5.0

I was hesitant about the location because it on a very busy street. However, the staff was super friendly and helpful both days I went up there. On top of that, they have immaculate, clean bathrooms.

Jimi R.  |  First Impressions 
Rating:
3.0

Hard to reach this location by phone.

Petrina M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronesia R.  |  Overall Experience 
Rating:
3.0

wanted a 10X10 was shown a 10 X 15 I said this is perfect. Started unloading and then was told thats a 10 X15 and thats all we have so it will be 179.99 instead of 124.99...

JERMAINE C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerome E V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Asatira L.  |  First Impressions 
Rating:
5.0

Staff is excellent and highly accommodating.

Eric S.  |  Overall Experience 
Rating:
5.0

Great customer service. All of the employees were very helpful courteous and open to any concerns I had regarding my storage unit.

Candace E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHAUNTE O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scot D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Demario C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles M.  |  Overall Experience 
Rating:
5.0

Great experience

tyrone s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

timothy e.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

kobe h.  |  Overall Experience 
Rating:
5.0

Very good staff that was always helpful.

Daniel D.  |  Overall Experience 
Rating:
1.0

I lost my stuff, please never ever again

Yanique J.  |  Overall Experience 
Rating:
5.0

Thank you one and all U-Haul team from the beginning to the end of starting storing my things and belongings you have been more than excellent awesome can't wait till the next time God bless

MARY W.  |  Overall Experience 
Rating:
2.0

Had a very nice storage container but apparently had a lock on it. Was moved to a different one which made moving all the stuff much more difficult and not only that. there is a big post in the middle of it taking up storage in the space.

Kaston S.  |  First Impressions 
Rating:
3.0

The storage room was very far and a lot of walking and stairs were involved. The elevator was very slow and we were stuck on it for a little while. The free carts were very helpful. I wish this location was thought-out more to have drive up access. The parking lot was very tight barely had Room to do anything.

Latanza B.  |  First Impressions 
Rating:
5.0

The staff was all great minus one guy who's name I can't recall (long hair in ponytail with tattoos and poor body language and customer service overall). James went above and beyond to help with what we needed! His attitude was positive while they were slammed with customers. Debra was good too. She thoroughly explained everything to us.

timothy e.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janice T.  |  Overall Experience 
Rating:
5.0

Good People

renard w.  |  Overall Experience 
Rating:
4.0

Great customer service. Professional and friendly.

VIVIAN H.  |  First Impressions 
Rating:
5.0

Staff were always friendly. Rental equipment was clean and well maintained.

NEIL G.  |  Overall Experience 
Rating:
4.0

No comments at this time. Thank you for the one-month tree storage.

Faith B.  |  First Impressions 
Rating:
5.0

You have a great staff

Chancy G.  |  First Impressions 
Rating:
5.0

Check in and check were fantastic.

Mark W.  |  First Impressions 
Rating:
5.0

Yes all services are very well taken care of and trucks available clean and ready staff the best in town units clean an climate great experience thank you Uhaul

Romell H.  |  Overall Experience 
Rating:
5.0

Excellent service and facilities.

William B.  |  First Impressions 
Rating:
1.0

I need more room to explain the terrible experience from 2 years ago and gave a 2nd chance 6 months ago and still terrible if not worse. Been promised a call from a DM both times and nothing.

sean n.  |  Overall Experience 
Rating:
5.0

The staff was very nice and friendly. The hours worked great for us. The only really bad thing is parking. It was horrible, no where to park. To many trucks there. Not easy to get in and out of.

Chancy G.  |  Overall Experience 
Rating:
5.0

Great facility

Deirdre S.  |  Overall Experience 
Rating:
5.0

Thanks

wykessa g.  |  First Impressions 
Rating:
4.0

Polite people and work to please you

Carl C.  |  First Impressions 
Rating:
5.0

I had a terrible experience with the Conyers GA location and then came to the Douglasville HA location and they ALL had the BEST CUSTOMER SERVICE THEY WERE AWESOME!!!

Yalawa Q.  |  First Impressions 
Rating:
5.0

Staff was very friendly and helpful.

Jamesallen C.  |  Overall Experience 
Rating:
5.0

Staff was very friendly and did everything they could to accomodate my needs. (With a smile )

LaZondra H.  |  Overall Experience 
Rating:
5.0

Outstanding Job!!!

Willie S.  |  Overall Experience 
Rating:
4.0

This facility was clean and well maintained but I would suggest they work on the parking situation as there never seems to be enough parking for their customers.

KATHARINE B.  |  Overall Experience 
Rating:
2.0

Staff could upgrade their P&R skills

Brandy P.  |  Overall Experience 
Rating:
5.0

Good customer service they fixed the problem right there

frantz h.  |  First Impressions 
Rating:
5.0

Will definitely use if I ever need storage or Uhaul rental

CHERYL J.  |  Overall Experience 
Rating:
5.0

Great customer service, great staff, everybody was always courteous and respectful whenever I showed up. If ever I have to do any moving, I'd choose U-Haul. Thanks again for everything!

Brenda A.  |  Overall Experience 
Rating:
5.0

well trained staff and very helpful

LEVIS P.  |  Overall Experience 
Rating:
5.0

Great service, location and upkeep!

Roslyn H.  |  Overall Experience 
Rating:
4.0

Thank u to Ms. Holly Greene & her staff for all of their help in this transition.

MYRA BERDINE A.  |  First Impressions 
Rating:
5.0

Our sales guy mike was amazing. Joe was also great. Everyone so helpful and friendly.

frances e.  |  Overall Experience 
Rating:
5.0

Very secure well lite cameras and under surveillance

william t.  |  Overall Experience 
Rating:
5.0

Good Job!

JEAN H.  |  Overall Experience 
Rating:
5.0

I love you all and if I have to come back I will come back

Tateanna S.  |  Overall Experience 
Rating:
5.0

Very pleasant experience.

Latanya M.  |  Overall Experience 
Rating:
5.0

The UHaul team were very helpful and courteous...

Warren S.  |  Overall Experience 
Rating:
5.0

I have to say I’ve been a customer with 4 10x20 storage units for about 2 years now I have never had any bad experience there I’m sad I’m leaving caused I really appreciate the fact they go above duty

Joshler M.  |  Overall Experience 
Rating:
5.0

Service provided was prompt, friendly, and professional

Janice T.  |  First Impressions 
Rating:
5.0

🌟🌟🌟🌟🌟

jennifer b.  |  First Impressions 
Rating:
5.0

The staff were extremely helpful!

gale h.  |  Overall Experience 
Rating:
3.0

I prefer a drive up storage area so I am rating this location as a 3. Also they were not flexible with changing payment due date. I had to pay for a whole month even though I moved out on the 8th

SHARETTE D.  |  Overall Experience 
Rating:
5.0

Thank you for everything.

Sheri B.  |  Overall Experience 
Rating:
5.0

Thanks Holly for always treating your customers with respect and understanding things happen to good people. She should be managing all stores. I've had my storage for 4yrs she always returned calls.

MARIO M.  |  Overall Experience 
Rating:
5.0

The associates at U- Haul storage Douglasville, Ga Hwy 5 get two THUMBS UP!!!!!! Great job guys Keep up the good work.

ANTHONY R.  |  Overall Experience 
Rating:
5.0

would use services again anytime.

Dennis D.  |  Overall Experience 
Rating:
5.0

I wish the units had about 2 more feet of head room, but all in all Holly and the crew were awesome.

Micah H.  |  Overall Experience 
Rating:
1.0

Your storage unit apparently has rats. I had curtains and bedspreads that have holes in them now, and we're covered in rat feces!!! I am very disappointed and will not be paying for the last mo fee!!

Connie P.  |  Overall Experience 
Rating:
5.0

Everyone was kind and friendly. I will use U-Haul again. I have always used U-Haul for my moving needs.

Karyn J.  |  First Impressions 
Rating:
5.0

After the day we had with uhaul and being routed to three different locations in the rain and tired, this location was more than accommodating. They walked me through everything and we're really nice.

timothy C.  |  First Impressions 
Rating:
3.0

The staff & overall facility were excellent. Access to specific unit was less than desirable. Elevator down- WALK UP made usage difficult. Recommendation would depend upon what is needed to store

Andrew s.  |  Overall Experience 
Rating:
5.0

the gentleman that attended to me was very courteous and helpful. no problems encountered.

Dennis D.  |  First Impressions 
Rating:
5.0

Associates were very helpful, and professional.

ROSALIND L.  |  First Impressions 
Rating:
5.0

Great service from staff

Tammika S.  |  Overall Experience 
Rating:
5.0

Staff was very helpful and ready to assist.

Erdsley P.  |  Overall Experience 
Rating:
1.0

My debit card was charged on 11/30/18 for moving supplies ordered online on 11/27/18 but cancelled online 11/28/18 and less than 24 hours after the order was placed. A refund has not been applied.

Janice T.  |  Reservation 
Rating:
1.0

.

CIARRA F.  |  Overall Experience 
Rating:
1.0

None

LINDSAY W.  |  Overall Experience 
Rating:
5.0

The young man that owns this business has been amazing. and patient. I've had a few issues with the closing of selling my home and getting things moved. He has been so understanding. Thank you so much

Kimberlyn S.  |  Reservation 
Rating:
3.0

.

Stephanie H.  |  Overall Experience 
Rating:
3.0

Na

Jason m.  |  Overall Experience 
Rating:
5.0

Great storage space for what I needed, convenient and clean. Ideal location to truck rental facility with easy access.

Christopher M.  |  Reservation 
Rating:
1.0

Overbook and customer service suck

Romonda M.  |  Reservation 
Rating:
4.0

The only thing that was problem was the location.

PATRICIA L.  |  Overall Experience 
Rating:
5.0

Very clean!

Tawni B.  |  Overall Experience 
Rating:
3.0

👍🏾

andrea h.  |  Reservation 
Rating:
5.0

Served my needs for a few months.

Georgia K.  |  Overall Experience 
Rating:
3.0

I really appreciated the courteous nature of the staff during my time.

Angela T.  |  Overall Experience 
Rating:
3.0

I was told I would have to pay $14.00 more for insurance when I paid the $84.00 up front. Also, I dropped the uhaul off a day early and told there would be no refund for the extra day I didn't use.

cheryl m.  |  Reservation 
Rating:
5.0

All things great except elevator was out of order which made moving heavy items difficult, especially for a 79 year old man.

Jeri F.  |  Overall Experience 
Rating:
4.0

Fix the elevator

RUSSELL D.  |  Overall Experience 
Rating:
1.0

The elevator was broken & the staff attitude was deplorable

Ruthie G.  |  Overall Experience 
Rating:
1.0

NEVER LEFT D'VILLE!! LEFT W/UHAUL2CHI.AV (4.7M) WNT TO SANITATION + BACK CHI.AV(.07Mx2) TRCK STAYED HOME ALLNIGHT W/ FURN IN IT. LEFT2UHAUL(4.7M)CHARGED 103M! HAD 2ASK4 RECEIPT. POLICE CALLED ON ME!

CAROL C.  |  Reservation 
Rating:
3.0

Too expensive over charged

kimberly c.  |  Overall Experience 
Rating:
5.0

Movers by Faith was excellent.

Maurice J.  |  Overall Experience 
Rating:
5.0

Great Service

Renee M.  |  Overall Experience 
Rating:
1.0

The staff was rude everytime I called or they called me. I will not be renewing my storage with them ever.!

DE`IVORY J.  |  Overall Experience 
Rating:
5.0

Great staff.

Mike K.  |  Overall Experience 
Rating:
5.0

Holly and staff are wonderful!!!! The gentlemen that helped me were awesome.) You have a great crew in Douglasville.

TRACIE W.  |  Overall Experience 
Rating:
5.0

would use service again

Dennis D.  |  Overall Experience 
No reviews have been submitted for this location.

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