Customer Reviews for U-Haul Moving & Storage of Downtown Cincinnati

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Downtown Cincinnati

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Tiffany R.
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Customer did not leave a comment.

Alicia M.
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Personnel was not helpful and was nasty and rude. We won't be going back to that location.

Brian L.
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Customer did not leave a comment.

Malave-Frascuelo C.
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Because of the Coronavirus, this location was affected---meaning customers were not able to enter the UHaul site to be served by a knowledgeable, mature and professional personnel. I understand that the site had to improvised with having staff who doesn't provide these customer services has been placed in an "front office" customer service role and not their usual "back office" or unseen job roles"; but the experience was not well organized---causing many of the customers to be irritated and frustrated (because we are used to a more organized transaction). Overall I will return to do business with this site, because I am understanding that we are not apart of "normal times" with the global health threat. But in closing today's experience was BELOW AVERAGE.

Mohamed I. | Overall Experience |
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Customer did not leave a comment.

judi S.
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Great customer Very clean store and equipment.

Michael S.
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Customer did not leave a comment.

Valerie S.
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Customer did not leave a comment.

CHRISTOPHER E.
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Customer did not leave a comment.

Valeria V.
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I have never experience a worse customer service anywhere else. The people that work there are absolutely terrible.

ANDREW B.
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Customer did not leave a comment.

Jagath R.
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Customer did not leave a comment.

Margo A.
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Customer did not leave a comment.

Charles N.
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Your counter person was very friendly and very helpful.

Vicki B.
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Customer did not leave a comment.

Katarina W.
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Customer did not leave a comment.

Philippi B.
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Well as i was moving the back door got stuck.

YENTLE P.
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The guy must have been old but it took an hour to get the truck and 30 min checking in he was just tooooo OLD

Edward T.
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Customer did not leave a comment.

Monica H.
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Customer did not leave a comment.

Corbin P.
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Customer did not leave a comment.

JENNIFER S.
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Customer did not leave a comment.

leah N.
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I had a very bad experience and I will NEVER COME BACK.

Danielle M.
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Everything was so easy all the reps were friendly

Sarah W.
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Customer did not leave a comment.

Michelle C. | First Impressions |
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Always friendly patience helpful and very happy employees.

Carl G.
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Customer did not leave a comment.

Damarco M.
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Customer did not leave a comment.

Toni E.
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Customer did not leave a comment.

Rayshawn P.
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Check engine light came on 10 miles down the road.

Vanessa J.
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Very good very helpful this is my way of moving I won't go nowhere else but you haul I really enjoy customer service I really enjoy a downtown area and the Western hills area customer service in both area was very great and fun and very helpful

jalil R.
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Customer did not leave a comment.

Courtney S.
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Customer did not leave a comment.

JON S.
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The Women who helped us today was wonderful. We would definitely come back.

Stephen H.
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Customer did not leave a comment.

THOMAS W. R.
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Customer did not leave a comment.

April D. | Overall Experience |
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The staff was very helpful.

danita O.
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Customer did not leave a comment.

Christiana L.
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Accept cash for the van rentals would be a great addition to the services provided.

susan K.
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Customer did not leave a comment.

Sue K.
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Customer did not leave a comment.

Allen A.
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Customer did not leave a comment.

Michael S.
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Very friendly and efficient !! Did I mention friendly?

Dwayne S. | First Impressions |
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Your teams in both Katy and Cincinnati did an amazing job making this an easy transition. I am very happy with my experience with your company!

Angela F.
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Friendly service, great inventory and an easy process. The woman who accepted our return was especially delightful.

Zachary P.
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Customer did not leave a comment.

JaVon B.
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Customer did not leave a comment.

Neil M.
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Harry and the staff were great!

Kendra B.
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Customer did not leave a comment.

Alexander L.
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Friendly customer service. However, this location did not have a furniture dollie, though we ordered one online. So the morning of our move we were blindsided and had to run to another uhaul to get the furniture dollie because it was essential to our moving. Also the online check in after hours was broken. We tried multiple browser apps on multiple phones and the website got stuck when trying to verify our location. Fortunately the uhaul mobile app worked, though nowhere in our paperwork were we told we could check in that way so we were lucky that we tried that and it worked out.

Michele M.
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Customer did not leave a comment.

Jamenah M.
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Customer did not leave a comment.

BHAVIKKUMAR P.
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Customer did not leave a comment.

dakota Z. | Overall Experience |
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I absolutely love this facility. Good price, new storage unit, clean truck. Uhaul has made moving so affordable and convenient for us.

James N.
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Customer did not leave a comment.

Jessica S.
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Customer did not leave a comment.

Christopher S.
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The people were nice and they made sure I had everything that I need or if i needed anything

Melissa P.
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Customer did not leave a comment.

Andre F.
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Everything was perfect

Joseph H.
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The inside of the rental van was soaking yet. Additionally I was told it would cost $19.95 to rent the van excluding gas and miles; however, after having used the van it was $89.00 because of going out of town. It is completely unacceptable that I was not notified of the price increase at any time during this process until after dropping the van off. It is ridiculous that I should have to pay $70 more even though I returned the van to the initially rental location. The woman who was working was friendly though.

enable I.
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Customer did not leave a comment.

Timothy L.
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Stephen P.
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Jeffrey W.
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Customer did not leave a comment.

Charlie C.
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Customer did not leave a comment.

crystal w. | Overall Experience |
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Soon as we paid our storage unit. Two days later we ask to leave by the manager. He accused us of using the electric and another things he also said that we needed a place to say. He start cussing .

Michele M.
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Customer did not leave a comment.

Vida M.
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Customer did not leave a comment.

Rachel B. | Overall Experience |
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I have been using Uhaul for many years and recommend it to everyone

GEORGE J. | Overall Experience |
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Mister Harry hurdle and company did a fine job of helping me with renting a truck and getting a storage bin. Very professional

Dakota Z.
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Customer did not leave a comment.

Krishna S.
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Customer did not leave a comment.

Willie S.
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Customer did not leave a comment.

denise O.
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Customer did not leave a comment.

Patricia O.
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Customer did not leave a comment.

Carrie Q.
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I was surprised to see a location open, but very happy. This site needs a few more parking slots for customers to park. Maybe put customer car in slot where van came from ok? Had all I needed for move like dolly, blankets. Friendly professional service.

shirley b. | First Impressions |
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I don't have access to my storage yet. None of the key cards would work, so I couldn't move items in yesterday. Regular customers had the problem. same

Kristina W.
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Continue to be courteous and friendly

Peng W.
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Good service.

William H.
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Customer did not leave a comment.

Brian F.
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Customer did not leave a comment.

Rebecca H.
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The app reservation was fine, but the app for pickup was not very useful and delayed me. However the in-person customer assistance at the location was very help, kept me from making a mistake in my choice, and friendly.

angela A.
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Customer did not leave a comment.

Keith C.
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was disappointed that the people who worked there 1) did not tell me anything about the truck, how to drive it, what to watch out for, who to call in case of emergencies, etc, 2) did not show me where the truck was (I had to wander around the lot to find it) and 3 did not offer to adjust the mirrors for me (they required a tool to loosen them, adjust them and then retighten them).

Fredrick P.
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Nothing

Corbin P.
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Customer did not leave a comment.

ajia p. | Overall Experience |
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There were at least 3 changes of how the pricing of the "free" unit worked out. I was very annoyed with that. It went from free to...I had to buy a lock for the unit, to the day of I had purchase ins.

Michael B.
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I felt rushed to load the U-Boxes I reserved. Online reservations really only assign two days for loading. On-site loading on a weekend means that you arrive Sat morning, but everything must be complete by 4:00 Sunday so that boxes can be stored. In the end, it really only gives you a little over 24 hours to get boxes loaded. Boxes that are not loaded just get turned back, even though you rented them for a month. Online reservations could be smoother.

geraldine D.
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Nothing at this time

Sanjeev P.
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I wanted to be nice to Uhaul. So, I filled the gas more than I was told (filled full tank though I was told to fill half) Cleaned the truck before I returned. But I felt a very bad experience with Uhaul at the end. I was charged $ 21.40 as an after-hours service fee. I didn't see this fee written in the contract while renting the truck. I had rented a budget truck before and never changed me any fees other than they mentioned upfront. Normally, most of the rental companies don't charge fees for after-hours drop off or for key drop-off. In conclusion, I will never use Uhaul in my life and never recommend my friends and family to use Uhaul. $21.40 is not a big amount for me and Uhaul, but Uhaul gives me a very bad experience.

Paulinus N.
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Customer did not leave a comment.

Caroline S.
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Don't charge them for unused time or items.

Anderson S.
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Customer did not leave a comment.

Derrick F.
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Customer did not leave a comment.

donna B.
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They go out of their way to help you. Returns quick & easy.

Justin W.
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Customer did not leave a comment.

Marie S. | Overall Experience |
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The staff was all so helpful each time i came up there

Paneendra babu P.
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Customer did not leave a comment.

Jesse D.
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Nothing everything was great, Service and rental.

Lucas S.
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When I picked up the equipment, I was told that my credit card wouldn’t be charged and only used as a “hold” until I dropped off the equipment the following day in which I had a different card to use for the actual processing of payment. My card was charged, which wasn’t authorized, and now I’m being told nothing can be done about it. Also, no one has offered any solutions to rectify the situation.

mary D.
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My only feedback would be that they underestimated the number of containers that I would need and I had given them a very detailed account of my belongings. I had to pay an additional fee to have the additional box delivered even though I had ordered the number of boxes they recommended. Everything else about it was great.

Jonathan G.
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Nothing

Micah B.
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Customer did not leave a comment.

PETRINA W.
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The employee was very rude to me... I got back to the location at 6:47pm and he refused to check me in and would not help me check in on my phone... He told me that i had to be back at 6:45 if not i would have to check in on my phone but i didn’t know how... i tried but no where on the phone said RETURN... he told me and my family member to GET OUT!! I would never go there again... I rented on Friday 15th and Monday the 18th... Friday was perfect but Monday was terrible... i was crying and upset about the whole thing...

Kevin D.
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Customer did not leave a comment.

Albert K.
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Just great service.

Vanessa J.
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Hair some more people

Gabriel T.
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Fantastic customer service, really impressed me.

krystle G.
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Customer did not leave a comment.

Sarah P.
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Customer did not leave a comment.

Margo A.
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Customer did not leave a comment.

Carla R. | Overall Experience |
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No comment

Aramis b. | Overall Experience |
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Great!!

Michael K. | Overall Experience |
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Did not like that I could not access my unit after 10pm. The guys in the office had no idea how to set up these units w/ 1st month free. I was in there for over 2hrs on initial setup

cathy s. | Overall Experience |
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This staff was the best ever. Harry is a great manager. They all should be proud of the great customer service they provide.

BRENDAN M. | Overall Experience |
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Great experience. Staff incredibly friendly and willing to help!

allan g. | Overall Experience |
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Always polite and responsive to all questions and needs.

Braden B. | Overall Experience |
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The staff was very helpful

Andrea C. | First Impressions |
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The staff was friendly and helpful. The move in process was so quick and easy.

carolyn c. | First Impressions |
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Clean well kept facilities and the staff is very friendly.. they made my situation an easy process!!

theresa g. | Overall Experience |
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No

Edward J. | Overall Experience |
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Too many tripped alarms. Felt unsecure at times

aimee N. | First Impressions |
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Customer service was very professional.

William M. | First Impressions |
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Very clean facility. Friendly service

karen s. | First Impressions |
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Slow check in even though we did everything online. Size of unit recommendation was off and we had to get another unit. But otherwise easy and friendly. I like that the place is kept up and clean.

Ashley T. | First Impressions |
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The guy in the store was extremely helpful an nice, I'm so happy they made my move less stressful

annette r. | First Impressions |
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everything was great

shatonnah g. | Overall Experience |
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Good experience

brian j. | First Impressions |
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Not only is customer service lacking but wackado has to go! If u want to collect. Have your boss contact. My lawyer. Do not contact again or else!

Ortegca O. | Overall Experience |
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I want to say thank you U haul for everything.

RICO S. | First Impressions |
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Didn't like wouldn't recommend this location jerks

STACEY K. | First Impressions |
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Good experience! Clean, helpful, and well-secured.

elizabeth h. | Overall Experience |
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Great Service!

beatrice t. | First Impressions |
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The pricing is high for such small storage room

elizabeth h. | First Impressions |
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Friendly!! Got the job done. I had a pleasant experience.

perry w. | First Impressions |
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Great place for storage. Excellent !

george c. | First Impressions |
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Thanks

Angela M. | First Impressions |
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The staff was extremely nice and customer service was great

Quivari J. | Overall Experience |
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This was the best moving experience I have ever had. This UHaul location was prompt, hellpful, and went above and beyond to assist us. I recommend this location for all of your moving needs.

Carla K. | Overall Experience |
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Awesome service!!

beverly e. | Overall Experience |
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I didn't like that I had to go in person toa UHaul location to cancel my storage. Signing up done by ph, confirmation was done thru email, therefore I should have been able cancel on on line or by ph

Peter S. | Overall Experience |
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...

terry r. | First Impressions |
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Great experience

CHARLES W. | Overall Experience |
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Ryan was very helpful and nice

Robert P. | Reservation |
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I rented an auto transport and made reservation for a 30 day storage ,10 by 20 to store a 1927 classic auto and upon arrival I was told my storage area was on the 3rd floor and only a freight elevator

Charles B. | Overall Experience |
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Staff was very helpful.

THOMAS K. | Overall Experience |
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Checking in was a nightmare. At least checking out was not as bad once I finally got up to the counter. Only one person working and 5 people waiting in line.

Kristina B. | Reservation |
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Employees of this store are very helpful.

Kristina B. | Reservation |
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Employees there are great.

THOMAS K. | Reservation |
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Employees kept me standing around while they talked about flat tire on employee car. Could not get the space wanted due to flooding. Would not copnsant anything for larger and less convenient.

lorie m. | Overall Experience |
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it was a very good experience

mellisa s. | Reservation |
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The unit I initially reserved was given to another. Even with this mishap everything happened to work out for the better. I actually needed a larger unit than what I had previously reserved. THANK You

gale j. | Reservation |
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Need access to more than one elevator. People held up the elevator to move their items therefore other people to had to wait until they came down to the main floor, waiting caused me to pay extra!

Ann M. | Overall Experience |
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Convenient and easy. Will use again if needed.

No reviews have been submitted for this location.

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