Customer Reviews for U-Haul Moving & Storage of Downtown Cincinnati

1,627 reviews

2001 Dalton Ave   Cincinnati, OH 45214

(513) 904-4169

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(513) 904-4169

2001 Dalton Ave
Cincinnati, OH 45214

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Pick up location was great, the front desk person was very efficient, friendly, and helpful. Great service!!!! Truck was parked, warmed up, and running for me when I finished paper work.

TERRANCE C. 
Rating:
5.0

I LOVE working with folks at Uhaul. I have moved 4 times in the past year and uhaul always worked perfectly for me. Forever a customer!!

Robin C.  |  Overall Experience 
Rating:
5.0

The workers there are great good job.

PERRY A. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

DONNA B. 
Rating:
5.0

Customer did not leave a comment.

Alan M.  |  Overall Experience 
Rating:
5.0

The lady that set me up for my tow dolly was great.

JAMES S. 
Rating:
3.0

Customer did not leave a comment.

JAMAH D. 
Rating:
4.0

I paid for rented moving pads and they were not provided.

CLAIRE S. 
Rating:
5.0

Front Desk Was Great And Helpful Especially Ms.Deb Perfect 👍

Dajuan B.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

NICOLE L. 
Rating:
5.0

This is the best ran, most secure storage facility I've rented from.

Tonia B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SCOTT K. 
Rating:
5.0

Customer did not leave a comment.

INDONESHA A. 
Rating:
4.0

The carts provided for renters were incredibly helpful, the facility is well maintained, and the staff on Dalton St. are very helpful. I will use this location for storage and rentals again when I need it!

Courtney G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRED PAUL S. 
Rating:
5.0

This is my favorite place to rent trucks! Excellent service and a great staff. Thanks guys.

CORBIN P. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY C. 
Rating:
5.0

Customer did not leave a comment.

Debra W.  |  Overall Experience 
Rating:
5.0

Change nothing very nice people very fast in service

PAUL L. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE M. 
Rating:
4.0

Computer system wasn't working so check in took forever. Everyone was nice though.

Matt I. 
Rating:
1.0

Rude customers service a bunch of the stores lied had me to go to 4 differant location then no rentals available told me cash was fine till i got there then said sorry i wasted half tank of gas by getting sent to differant locations just to be told nothing available i will go to budget or enterprise before ever going bere again and u haul was always my best place to go sorry i had to tell the truth my name is Joey Eversole 8594094974

JOEY E. 
Rating:
3.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

CORBIN P. 
Rating:
5.0

Customer did not leave a comment.

KURTIS A. 
Rating:
5.0

Customer did not leave a comment.

danel s.  |  Overall Experience 
Rating:
5.0

Staff was always very helpful. Process was easy to sign up and move out.

PAUL S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RUSSELL F. 
Rating:
4.0

Customer did not leave a comment.

ANTONIO L. 
Rating:
5.0

Customer did not leave a comment.

Gregory J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alan M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Randi M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEISHA S. 
Rating:
5.0

Customer did not leave a comment.

robert d.  |  Overall Experience 
Rating:
4.0

Had trouble with showing my location when I returned the truck. So just dropped the key in drop box.

VANESSA K. 
Rating:
3.0

Upon arrival I was helped right away.

JONATHAN A. 
Rating:
3.0

Customer did not leave a comment.

Chiquita W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CORBIN P. 
Rating:
4.0

Being that my uhaul was not ready when I got there I had to drive to another location to pick it up. I would have like a small discount for the inconvenience. Overall good service tho!

Kenyada W. 
Rating:
5.0

Personnel great...great location and great service...and easy to do business.

JOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

Jack S. 
Rating:
5.0

Customer did not leave a comment.

Jack S. 
Rating:
1.0

Need to improve customer service. Employees on dalton have no customer service skills

MARSHANDA B. 
Rating:
2.0

Customer did not leave a comment.

Bernard R.  |  First Impressions 
Rating:
5.0

It might not be a bad idea to add a pickup or two to the fleet. That's what I came for and you were out. Luckily a van served my purposes just as well.

PATRICK H. 
Rating:
5.0

this U-Haul facility was & is of good satisfactory standings .

Arthur t.  |  Overall Experience 
Rating:
1.0

My drop off wasn't set correctly and was set back to the pickup location. I had to call again and get this fixed and then come back the next day. This whole experience just made my day a living hell.

TIMOTHY T. 
Rating:
5.0

Customer did not leave a comment.

SHADORA E. 
Rating:
5.0

Very nice & friendly. They go out of their way to help you.

DONNA B. 
Rating:
5.0

Customer did not leave a comment.

Dalaisha C.  |  Overall Experience 
Rating:
1.0

I left because manager Greg cut my lock off (and cut the locks off other units) without notice or even a phone call, allegedly because we did not have right kind of lock. Not even a phone call to let me know. Without having notice that , I showed up with a large load with no way to put it in my unit. And when I called to complain and ask to be let in my unit, Greg cussed me out, dropping the F bomb. He also treats his staff poorly. I would never recommend this location.

Jeffrey B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JASMINE M. 
Rating:
3.0

Have a key drop box as described on the website for contactless drop off.

Matthew K. 
Rating:
2.0

Very disorganized & couldn't find our ticket at first. Seemed as if they didn't really know what they were doing.

ALLEN H. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY E. 
Rating:
5.0

Customer did not leave a comment.

RACHELLE B. 
Rating:
3.0

Cargo vans weren't available

SIDNEY K. 
Rating:
5.0

Customer did not leave a comment.

CLAUDIA G. 
Rating:
5.0

Customer did not leave a comment.

Jessica D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT A. 
Rating:
3.0

Customer did not leave a comment.

CRYSTAL D.  |  Overall Experience 
Rating:
5.0

Great personell....

JOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

ERIC K. 
Rating:
4.0

It's a large location, so it took a second to track down an employee who was walking around outside

Natalie J. 
Rating:
5.0

Speedy and friendly

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Stella J. 
Rating:
3.0

Customers should earn reward points for returning to use U haul services.

SANDRA J. 
Rating:
5.0

Customer did not leave a comment.

ANTWAN P. 
Rating:
5.0

Customer did not leave a comment.

WOLFHARD G. 
Rating:
5.0

Customer did not leave a comment.

Joe M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lora G. 
Rating:
5.0

Customer did not leave a comment.

CORBIN P. 
Rating:
3.0

Truck was dirty and had a rattle great gas mileage though even if it was expensive

TARA JACQUILEE K. 
Rating:
5.0

Customer did not leave a comment.

BRUCE K. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Thanks for keeping my stuff save

sheena j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
2.0

Gas was totally empty, the truck smelled like cigarettes inside and it was not very clean.

Abdiel A. 
Rating:
3.0

Customer did not leave a comment.

Bryan T. 
Rating:
5.0

The ladies that worked at this location were awesome and very helpful

Aysha M. 
Rating:
5.0

This location is way better than the Glenncrossing. They are just very professional and possess an excellent customer service skills. They are polite and respectful. I will surely recommend this location but will never recommend the Uhaul Glenncrossing to anybody because some of them are mean to customers.

Emmanuel O. 
Rating:
5.0

The requested furniture dolly and pads were not in the truck, however, the staff quickly remedied the issue and got the necessary equipment for me.

Theodore P. 
Rating:
5.0

Customer did not leave a comment.

CORBIN P. 
Rating:
5.0

Customer did not leave a comment.

CLARK C. 
Rating:
5.0

only complaint was the outside windshield was very dirty and hard to see so we just cleaned it.

KATHLEEN H. 
Rating:
5.0

Customer did not leave a comment.

MARTHA B. 
Rating:
5.0

Everyone was nice

KAMEELAH W. 
Rating:
5.0

Excellent customer service.

carl P.  |  First Impressions 
Rating:
5.0

Customer service is excellent. Each and every attendant was Uber helpful especially the evening attendant/male with long blond hair and champagne colored pickup truck

Carla P. 
Rating:
3.0

this location is very busy. i arrived at rush hour, can be difficult to get into at times because of traffic and left hand turns. again, it was hard to know where i was supposed to go when i pulled into the lot ( first time there) there are so many signs , promos and trucks that i was clueless where i needed to report to. once i found the right section, the people there were very nice and helpful.

David N. 
Rating:
5.0

Customer did not leave a comment.

PAUL H. 
Rating:
5.0

Customer did not leave a comment.

Jason E. 
Rating:
5.0

Very nice place . The lady was very helpful.

Wayne K. 
Rating:
5.0

I will definitely recommend this location to my family and friends. The Van was clean and in very good condition and , employee was very professional , friendly and knows what he iwas doing.

MOUSSA D. 
Rating:
5.0

Customer did not leave a comment.

JESSICA R. 
Rating:
5.0

Customer did not leave a comment.

BAKARY D. 
Rating:
1.0

I was overcharged by $49. I accidentally clicked i wanted safetrip on the website and the person told me I did this. I told him to take it off and it said the bill would be $61 and looked on my statement any it was $110. I do not recommend this location.

ZACHARIAH R. 
Rating:
5.0

Customer did not leave a comment.

Kellie M. 
Rating:
5.0

Customer did not leave a comment.

Shibu P. 
Rating:
3.0

I left something in the truck and tried to call the store the next day. Sat in the queue for 15 minutes for the person still not to be able to help because she couldn't get in contact with the store either. It makes no sense that I can't get in contact wit the store I spent my money with. Frustrated to say the least.

Tra'Von A. 
Rating:
3.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Great ppl.

ELLIS S.  |  First Impressions 
Rating:
3.0

Have your sorry assocs get off their asses and learn customer service techniques or get out the damn business. Project yourself and speak up and out. I came down to follow up on my res, she was slow sitting and whispering. Returned today, another assoc , 10 minute wait, she was slow, and too quiet. Wasn't impressed with her sprew. Had to ask Jeyson too check the truck in. You have to stop your conversation when the buzzer rings. I had to wait until he got his lazy ass up as he slowly walked to the truck. Sad, same ole bus as usual at U-Haul.

ROBERT H. 
Rating:
5.0

I was overcharged !! I need to get the correct price!! I just found out you people charge $1 per mile I should have been told at the time of rental. Trying to get through to customer service is a joke, unless you can wait on hold for 40 minutes. No one seems to be able to correct this. Consumer BEWARE !!

JAMES A. 
Rating:
5.0

Customer did not leave a comment.

Sade T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SUNJEONG K. 
Rating:
5.0

Customer did not leave a comment.

tom M. 
Rating:
5.0

You have a nice female staff and they are very professional and patient.

PATRICE F. 
Rating:
5.0

Customer did not leave a comment.

CORBIN P. 
Rating:
5.0

Customer did not leave a comment.

Palash A. 
Rating:
5.0

Customer did not leave a comment.

Kyle M. 
Rating:
1.0

Worst experience of my life! Got charged double and lied to the entire time! I understand being short staffed but at least follow through and make sure your customers are taken care of!

Lisa Y. 
Rating:
5.0

Staff was great. I had a issue with towing lights and staff went out of their way to solve the problem. I would definitely use this location again.

TIMOTHY D. 
Rating:
5.0

I had a long distance trip and dealt with 3 different people and all were fantastic, the service was 1000% great

brian S. 
Rating:
4.0

Customer did not leave a comment.

ROGER M. 
Rating:
4.0

Customer did not leave a comment.

Greg kreutzjans K. 
Rating:
4.0

after difficult times with all phone contacts and online reservation, Dalton's manager was kind, knowledgeable, efficient and friendly! he made a two college moving gap- easy to maneuver! would recommend to any UC families.

Angela B. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey E. 
Rating:
5.0

Great service by the young ladies this morning. Very nice and professional.

HERBERT C. 
Rating:
4.0

Customer did not leave a comment.

STEVEN B. 
Rating:
1.0

I picked up the truck it never showed up in my account for me to return then they charged me for 170 miles when I went 40-50 ,I sat in the truck trying to return it for nearly 2 hours. This is a week later and it still doesn't show in my account I took odometer pic for the email prior to leaving the driveway.

TIFFANY G. 
Rating:
4.0

Customer did not leave a comment.

Courtney G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bruce L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David E G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laceva W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERIC K.  |  First Impressions 
Rating:
5.0

Excellent Service

Larry T.  |  First Impressions 
Rating:
5.0

Everything was great

john C.  |  First Impressions 
Rating:
3.0

The person working was incredibly helpful, unfortunately, the facility was a mess. I think they are probably understaffed. They couldn't find my reservation, then they did, but there were no storage units left of the size that I had reserved. Finally, we got a unit, but when we went to open it up, it was already taken. After that, we got a room, but there was no lock on the room. We put our own lock on, but moments earlier they expressed concern about our type of lock that someone could easily cut it off. They told us to call back this morning, but no one is available on the phone. They have security cameras set up, but I doubt there's anyone available to watch them. There are under staffed, very clearly and there is too much to do for only 2 people.

Corinne W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

William D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROSE W.  |  First Impressions 
Rating:
5.0

Great experience with this location - thank you!

Bailey B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

QUANIECE G.  |  First Impressions 
Rating:
1.0

I called this facility prior to going in person to explain the situation, the person who answered seemed to be clueless to the "online move in experience" that the website refers to when you sign up. When my brother went to the facility, he stated that he gave them the confirmation # to access my reservation/online move in experience. While completing this move in he stated the staff attempted to sell him a higher monthly rate, a lock, and the insurance. He showed them the lock he had (previous U-Haul lock), he attempted to show them the PDF of my insurance, and he also showed them that the confirmation reflecting the monthly rate along with the free month given. My brother got me moved in. I checked my bank account a few days later. I was charged $68+ I called the facility to resolve the situation and even asked to speak with the person noted (Gary) who was supposed to resolve any issues. Gary explained that he felt my brother had an attitude and expected his staff to know everything from the confirmation/receipt I sent him in PDF form. I let him talk about everything he felt, we as consumers had done wrong. When I attempted to ask questions according to the "virtual move in process" I'd read about, ask for confirmation of my contract, and clear up any misunderstanding he repeatedly interrupted me to tell me how unpleasant my brother was to him and his staff. Without allowing me to ask any questions or understand what we could do to resolve my current issues. I still never received an electronic copy of my contract or access. Nor have I received a confirmation that the $68+ charge was credited back to my account. Instead I was interrupted, phone disconnected, and left feeling confused. This is quite possibly the WORST U-haul experience I have ever had after several interactions, different types of services/products, several locations.

Tolandra C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

donnie J.  |  First Impressions 
Rating:
4.0

The brother with the long locs was an excellent representative for UHaul. He was courteous, kind, knowledgeable. Thank you

Robin C.  |  First Impressions 
Rating:
4.0

I will be renting another U Haul within the next month

Priest L.  |  First Impressions 
Rating:
4.0

Everything was perfect on their end, they made my hectic day less stressful with their kindness.

pat f.  |  First Impressions 
Rating:
5.0

Very friendly and helpful

vanessa g.  |  First Impressions 
Rating:
5.0

The guy in the store was extremely helpful an nice, I'm so happy they made my move less stressful

Ashley T.  |  First Impressions 
Rating:
4.0

Thanks

george c.  |  First Impressions 
No reviews have been submitted for this location.

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