Customer Reviews for U-Haul Moving & Storage of Downtown Cincinnati

1,572 reviews

2001 Dalton Ave   Cincinnati, OH 45214

(513) 904-4169

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(513) 904-4169

2001 Dalton Ave
Cincinnati, OH 45214

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Very disorganized & couldn't find our ticket at first. Seemed as if they didn't really know what they were doing.

ALLEN H. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY E. 
Rating:
5.0

Customer did not leave a comment.

RACHELLE B. 
Rating:
3.0

Cargo vans weren't available

SIDNEY K. 
Rating:
5.0

Customer did not leave a comment.

CLAUDIA G. 
Rating:
5.0

Customer did not leave a comment.

Jessica D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT A. 
Rating:
3.0

Customer did not leave a comment.

CRYSTAL D.  |  Overall Experience 
Rating:
5.0

Great personell....

JOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

ERIC K. 
Rating:
4.0

It's a large location, so it took a second to track down an employee who was walking around outside

Natalie J. 
Rating:
5.0

Speedy and friendly

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Stella J. 
Rating:
3.0

Customers should earn reward points for returning to use U haul services.

SANDRA J. 
Rating:
5.0

Customer did not leave a comment.

ANTWAN P. 
Rating:
5.0

Customer did not leave a comment.

WOLFHARD G. 
Rating:
5.0

Customer did not leave a comment.

Joe M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lora G. 
Rating:
5.0

Customer did not leave a comment.

CORBIN P. 
Rating:
3.0

Truck was dirty and had a rattle great gas mileage though even if it was expensive

TARA JACQUILEE K. 
Rating:
5.0

Customer did not leave a comment.

BRUCE K. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Thanks for keeping my stuff save

sheena j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
2.0

Gas was totally empty, the truck smelled like cigarettes inside and it was not very clean.

Abdiel A. 
Rating:
3.0

Customer did not leave a comment.

Bryan T. 
Rating:
5.0

The ladies that worked at this location were awesome and very helpful

Aysha M. 
Rating:
5.0

This location is way better than the Glenncrossing. They are just very professional and possess an excellent customer service skills. They are polite and respectful. I will surely recommend this location but will never recommend the Uhaul Glenncrossing to anybody because some of them are mean to customers.

Emmanuel O. 
Rating:
5.0

The requested furniture dolly and pads were not in the truck, however, the staff quickly remedied the issue and got the necessary equipment for me.

Theodore P. 
Rating:
5.0

Customer did not leave a comment.

CORBIN P. 
Rating:
5.0

Customer did not leave a comment.

CLARK C. 
Rating:
5.0

only complaint was the outside windshield was very dirty and hard to see so we just cleaned it.

KATHLEEN H. 
Rating:
5.0

Customer did not leave a comment.

MARTHA B. 
Rating:
5.0

Everyone was nice

KAMEELAH W. 
Rating:
5.0

Excellent customer service.

carl P.  |  First Impressions 
Rating:
5.0

Customer service is excellent. Each and every attendant was Uber helpful especially the evening attendant/male with long blond hair and champagne colored pickup truck

Carla P. 
Rating:
3.0

this location is very busy. i arrived at rush hour, can be difficult to get into at times because of traffic and left hand turns. again, it was hard to know where i was supposed to go when i pulled into the lot ( first time there) there are so many signs , promos and trucks that i was clueless where i needed to report to. once i found the right section, the people there were very nice and helpful.

David N. 
Rating:
5.0

Customer did not leave a comment.

PAUL H. 
Rating:
5.0

Customer did not leave a comment.

Jason E. 
Rating:
5.0

Very nice place . The lady was very helpful.

Wayne K. 
Rating:
5.0

I will definitely recommend this location to my family and friends. The Van was clean and in very good condition and , employee was very professional , friendly and knows what he iwas doing.

MOUSSA D. 
Rating:
5.0

Customer did not leave a comment.

JESSICA R. 
Rating:
5.0

Customer did not leave a comment.

BAKARY D. 
Rating:
1.0

I was overcharged by $49. I accidentally clicked i wanted safetrip on the website and the person told me I did this. I told him to take it off and it said the bill would be $61 and looked on my statement any it was $110. I do not recommend this location.

ZACHARIAH R. 
Rating:
5.0

Customer did not leave a comment.

Kellie M. 
Rating:
5.0

Customer did not leave a comment.

Shibu P. 
Rating:
3.0

I left something in the truck and tried to call the store the next day. Sat in the queue for 15 minutes for the person still not to be able to help because she couldn't get in contact with the store either. It makes no sense that I can't get in contact wit the store I spent my money with. Frustrated to say the least.

Tra'Von A. 
Rating:
3.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Great ppl.

ELLIS S.  |  First Impressions 
Rating:
3.0

Have your sorry assocs get off their asses and learn customer service techniques or get out the damn business. Project yourself and speak up and out. I came down to follow up on my res, she was slow sitting and whispering. Returned today, another assoc , 10 minute wait, she was slow, and too quiet. Wasn't impressed with her sprew. Had to ask Jeyson too check the truck in. You have to stop your conversation when the buzzer rings. I had to wait until he got his lazy ass up as he slowly walked to the truck. Sad, same ole bus as usual at U-Haul.

ROBERT H. 
Rating:
5.0

I was overcharged !! I need to get the correct price!! I just found out you people charge $1 per mile I should have been told at the time of rental. Trying to get through to customer service is a joke, unless you can wait on hold for 40 minutes. No one seems to be able to correct this. Consumer BEWARE !!

JAMES A. 
Rating:
5.0

Customer did not leave a comment.

Sade T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SUNJEONG K. 
Rating:
5.0

Customer did not leave a comment.

tom M. 
Rating:
5.0

You have a nice female staff and they are very professional and patient.

PATRICE F. 
Rating:
5.0

Customer did not leave a comment.

CORBIN P. 
Rating:
5.0

Customer did not leave a comment.

Palash A. 
Rating:
5.0

Customer did not leave a comment.

Kyle M. 
Rating:
1.0

Worst experience of my life! Got charged double and lied to the entire time! I understand being short staffed but at least follow through and make sure your customers are taken care of!

Lisa Y. 
Rating:
5.0

Staff was great. I had a issue with towing lights and staff went out of their way to solve the problem. I would definitely use this location again.

TIMOTHY D. 
Rating:
4.0

Keep up the good work

luwana/ frank p.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

luwana/ frank p.  |  First Impressions 
Rating:
5.0

I had a long distance trip and dealt with 3 different people and all were fantastic, the service was 1000% great

brian S. 
Rating:
4.0

Customer did not leave a comment.

ROGER M. 
Rating:
5.0

Customer did not leave a comment.

Ashleigh G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Greg kreutzjans K. 
Rating:
4.0

after difficult times with all phone contacts and online reservation, Dalton's manager was kind, knowledgeable, efficient and friendly! he made a two college moving gap- easy to maneuver! would recommend to any UC families.

Angela B. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey E. 
Rating:
5.0

Great service by the young ladies this morning. Very nice and professional.

HERBERT C. 
Rating:
5.0

Always helpful and friendly

CHRISTINE H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

STEVEN B. 
Rating:
1.0

I picked up the truck it never showed up in my account for me to return then they charged me for 170 miles when I went 40-50 ,I sat in the truck trying to return it for nearly 2 hours. This is a week later and it still doesn't show in my account I took odometer pic for the email prior to leaving the driveway.

TIFFANY G. 
Rating:
4.0

Customer did not leave a comment.

Courtney G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan R. 
Rating:
5.0

Customer did not leave a comment.

james peter K. 
Rating:
4.0

In two rentals from this facility in the past month I was given a truck where the documented gas level did not match the actual level. The first time I did not check and learned it was SIGNIFICANTLY off. I drove the truck 10 miles and put $25 in gas back in but it still did not reach the documented level. The second time the truck I was given has almost no gas. I was given another truck to use. On this rental I was charged a $7 "damage/missing" fee for the furniture dolly rental which was returned exactly as I received it. I filed a complaint when I received the receipt but have yet to hear back.

Ann M. 
Rating:
5.0

Customer did not leave a comment.

Scott K. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

judy t.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ALEXANDER S. 
Rating:
5.0

Customer did not leave a comment.

Bruce F. 
Rating:
2.0

I scheduled a pick up time of 7am. I was paying in cash. The employee they had opening the store didn't have access to a cash drawer...? Managers wouldn't pick up the phone. Employee told me to come back at 9am which put us farrrr behind schedule. Get there at 9 and still had to wait another additional half hour for someone to arrive that had access to the cash drawer. Very unorganized.

Anna S. 
Rating:
5.0

Customer did not leave a comment.

Jason K. 
Rating:
4.0

Customer did not leave a comment.

JOSHUA B. 
Rating:
4.0

Pricey. Felt like U-Haul was charging a lot for small things.

Atul A.  |  Overall Experience 
Rating:
5.0

I received excellent service. I have no complaints

DARLENE M. 
Rating:
5.0

All good Thanks everyone was vey helpful and friendly. Thanks

Ronald L. 
Rating:
4.0

There was no dolly inside the truck even though I paid for one.

Michelle E. 
Rating:
5.0

Customer did not leave a comment.

Troy R. 
Rating:
5.0

Could not of had a better experience at this location!!

LYNNE A. 
Rating:
4.0

Customer did not leave a comment.

DAVID F. 
Rating:
5.0

The van was clean inside but could have needed a wash on the exterior. The staff was amazingly friendly. Thank you.

DONALD P. 
Rating:
5.0

Customer did not leave a comment.

SHAWN F. 
Rating:
5.0

Customer did not leave a comment.

Cameron S. 
Rating:
4.0

Customer did not leave a comment.

Nia M. 
Rating:
1.0

Customer did not leave a comment.

STEVE C. 
Rating:
1.0

Stop emailing me you did not have a truck available as was told to me on the phone day day of pick up you did not have a truck for me very unhappy with uhaul

MARVEN S. 
Rating:
4.0

Customer did not leave a comment.

Iain W. 
Rating:
5.0

I got a phone call from someone at U-haul, and there was some confusion about my rental. Pretty sure she straightened it out. I think that the check-in guy maybe entered the check-in incorrectly.

Vernon H. 
Rating:
5.0

I made my reservation in Sioux Falls but had to pick it up at Pipestone. It was good service at Pipestone but didn't expect to have to drive that far.

Teresa W. 
Rating:
5.0

Customer did not leave a comment.

Bruce L.  |  First Impressions 
Rating:
5.0

Great service and help from all employees. Patiently answered all our questions to put us at ease.

tim V. 
Rating:
5.0

Customer did not leave a comment.

Tamara M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey N. 
Rating:
5.0

Great service and super friendly!

Trenton K. 
Rating:
5.0

Customer did not leave a comment.

MARY M. 
Rating:
5.0

Customer did not leave a comment.

Craig W. 
Rating:
5.0

Customer did not leave a comment.

Emily A.  |  Overall Experience 
Rating:
5.0

Great service, friendly staff, ready to help

Henry B.  |  Overall Experience 
Rating:
3.0

When i first moved in the place was immaculate started going down after more people moved in but i would use the service again if needed thank you for everything

jaqueline c.  |  Overall Experience 
Rating:
5.0

Clean equipment, kind staff.

BRIAN C. 
Rating:
5.0

I appreciate the service it was great.

ELLIS S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jodi W. 
Rating:
4.0

Customer did not leave a comment.

Pablo O. 
Rating:
5.0

Customer did not leave a comment.

Ann M. 
Rating:
5.0

Customer did not leave a comment.

Ann M. 
Rating:
5.0

Everyone I dealt with was pleasant, friendly and helpful. I picked up at a not particularly busy time, so it was very smooth and efficient. May not be quite as easy if busy, but would expect them to have more people working during a busy time.

KENNETH M. 
Rating:
5.0

Customer did not leave a comment.

JULIO E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TODD J. 
Rating:
5.0

Customer did not leave a comment.

ann M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David E G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laceva W.  |  First Impressions 
Rating:
5.0

We literally wouldn’t be anywhere without Gary he helped us through our whole moving process a true blessing!!! 10/10 would recommend

PRINCESS P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERIC K.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Marie F.  |  Overall Experience 
Rating:
5.0

Excellent Service

Larry T.  |  First Impressions 
Rating:
5.0

Great location! Employee that helped out was super helpful.

Conor S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JULIO E.  |  First Impressions 
Rating:
5.0

Fantastic establishment.

CHANTAL H.  |  Overall Experience 
Rating:
5.0

Everything was great

john C.  |  First Impressions 
Rating:
3.0

The person working was incredibly helpful, unfortunately, the facility was a mess. I think they are probably understaffed. They couldn't find my reservation, then they did, but there were no storage units left of the size that I had reserved. Finally, we got a unit, but when we went to open it up, it was already taken. After that, we got a room, but there was no lock on the room. We put our own lock on, but moments earlier they expressed concern about our type of lock that someone could easily cut it off. They told us to call back this morning, but no one is available on the phone. They have security cameras set up, but I doubt there's anyone available to watch them. There are under staffed, very clearly and there is too much to do for only 2 people.

Corinne W.  |  First Impressions 
Rating:
5.0

Mr. Smith and his team were very professional , service orientated, and helpful

ARTHUR B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stella o.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ebony b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

William D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROSE W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alexander B.  |  Overall Experience 
Rating:
5.0

Great experience with this location - thank you!

Bailey B.  |  Online Move In 
Rating:
5.0

Gary smith was very helpful and knowledgeable.

CHRISTINE H.  |  First Impressions 
Rating:
3.0

The experience was what I expected it to be.

Atul A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

QUANIECE G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Molly D.  |  Online Move In 
Rating:
5.0

I had my storage unit for about a year and a half and never had one issue. The faculty was clean and very well maintained.

Andrea C.  |  Overall Experience 
Rating:
5.0

I really appreciate the management. They were very professional .

helen B.  |  Overall Experience 
Rating:
5.0

Everything was great!. I would definitely use this facility again

Anthony R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSHUA L.  |  First Impressions 
Rating:
5.0

Everyone made this experience easier than I thought it would be. Staff was very professional

Anthony R.  |  First Impressions 
Rating:
1.0

I called this facility prior to going in person to explain the situation, the person who answered seemed to be clueless to the "online move in experience" that the website refers to when you sign up. When my brother went to the facility, he stated that he gave them the confirmation # to access my reservation/online move in experience. While completing this move in he stated the staff attempted to sell him a higher monthly rate, a lock, and the insurance. He showed them the lock he had (previous U-Haul lock), he attempted to show them the PDF of my insurance, and he also showed them that the confirmation reflecting the monthly rate along with the free month given. My brother got me moved in. I checked my bank account a few days later. I was charged $68+ I called the facility to resolve the situation and even asked to speak with the person noted (Gary) who was supposed to resolve any issues. Gary explained that he felt my brother had an attitude and expected his staff to know everything from the confirmation/receipt I sent him in PDF form. I let him talk about everything he felt, we as consumers had done wrong. When I attempted to ask questions according to the "virtual move in process" I'd read about, ask for confirmation of my contract, and clear up any misunderstanding he repeatedly interrupted me to tell me how unpleasant my brother was to him and his staff. Without allowing me to ask any questions or understand what we could do to resolve my current issues. I still never received an electronic copy of my contract or access. Nor have I received a confirmation that the $68+ charge was credited back to my account. Instead I was interrupted, phone disconnected, and left feeling confused. This is quite possibly the WORST U-haul experience I have ever had after several interactions, different types of services/products, several locations.

Tolandra C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

donnie J.  |  First Impressions 
Rating:
4.0

The brother with the long locs was an excellent representative for UHaul. He was courteous, kind, knowledgeable. Thank you

Robin C.  |  First Impressions 
Rating:
4.0

I will be renting another U Haul within the next month

Priest L.  |  First Impressions 
Rating:
4.0

Everything was perfect on their end, they made my hectic day less stressful with their kindness.

pat f.  |  First Impressions 
Rating:
5.0

Very friendly and helpful

vanessa g.  |  First Impressions 
Rating:
4.0

The staff was friendly and helpful. The move in process was so quick and easy.

Andrea C.  |  First Impressions 
Rating:
5.0

The guy in the store was extremely helpful an nice, I'm so happy they made my move less stressful

Ashley T.  |  First Impressions 
Rating:
4.0

Thanks

george c.  |  First Impressions 
No reviews have been submitted for this location.

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