It felt like your increases were to often which forced me to change to another unit.
Latonda C | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Downtown Cincinnati
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My mobile pickup was not available when I arrived at my reservation time so I had to wait an hour for the store to open, just for the employee to argue with me that it wasn’t their fault. I was not contacted or informed that a vehicle wasn’t available for my reservation, I just had to show up to find out. The employee I spoke with got upset and made every excuse why it wasn’t their fault, why I can’t get a discount. I was told that if I kept arguing that he would not rent to me, even though I had a reservation that this company messed up. I could not believe such an inappropriate reaction. I was late for my appt, I sat for an hour in the parking lot angry, I called customer service and they couldn’t do anything for me. The vehicle needed an alignment badly, the steering wheel was so crooked the abs light was on. The steering felt strange and unsafe. Was really a disappointing experience.
JACOB MOne of our dressers that was brought into the home that was supposed to go into the bedroom was broken. That is the only issue we have.
CHRISTOPHER PThe staff charged my card a month after I cleaned my unit, someone is a thief at the Dalton Location In Cincinnati Ohio,! Investigate,!!!!!!!!!!!!
MICHAEL R | Overall ExperienceOmar, the manager in Orlando helped us wonderfully being that we were dispatched with the incorrect trailer from the Cincinnati location and in addition he was able to get the 12 moving blankets that were supposed to be in our trailer. taken it off our bill because the Cincinnati store did not supply these to us.
Darin DSuper fast drop off and the lady who checked me in was quick and efficient!
MATTHEW NMore support staff
Adolphus M | First ImpressionsNothing thanks for everything
LATONYA FI have spoke to Brooke and she is a good women. But I was over charged by the company
AUSTIN HWhen I came in to pickup my trailer, I had already backed up to the trailer in hopes of expediting the process. I also checked in on line prior to arrival, which proved to be a waste of time given U-Haul’s system was down. When I came in and was standing waiting to be helped I wasn’t greeted nor immediately helped but there was 3 employees behind the counter engaged in conversation. A black lady eventually attempted to help me, but was told by another male employee that he would have to handle it after he finished with the gentleman he was helping due to having to enter all the information manually. After the employee’s conversating awhile about the rehire at work that day a white lady finally came out from the back and helped me. She was also advised that she would have to enter the rental manually due to the system being down. While she was trying to help me another employee needed help taking a storage unit payment, so the lady helping me had to help her and also noticed that she almost under charged her for the monthly rental. After being there for an extended period of time and the process was finally completed a young black guy came out and hooked up the trailer to my truck, and I have to say he was very fast and personable in the process. I am a very patient person and understand that things happen, but the lack of complete individualized attention was very disturbing. The white lady who inputted all the information was on her phone with an earpiece so when I thought she was talking to me it turned out she was talking to someone on her phone. It obviously appears to me that the employees need to be trained better on all aspects of the job, given the system has a tendency to go down and all information must be entered manually, which only 2 of the many employees working that day knew how to do. I took the time to take the General Manager’s card (Robert Jones II)and was gonna send him a long email about my experience, but since this survey came to me I would appreciate you forwarding this to him and having him give me a courtesy call. Thanks You Sincerely displeased, Mr. Freeman
brandon fNothing
CLYDE FSecond time have used this location. Helpful identifying where to return trailer and help g to remove
MATTHEW BEverything was great price sucks!
FERICKA S | Overall ExperienceDid not install the hitch wiring correctly. When I showed them how U-Haul’s own YouTube channel showed the wiring install they refused to make any changes. Would recommend going to to different location for a hitch install.
Jonathan AMy only negative is with the 24/7 truck share pickup. Being Memorial Day, i didn't know if the location would be open which is why i selected the "mobile pick up" option on the app. First it asked if i wanted to enter my info now or later. I hit the "later" button but could never figure out how to get back to it. It then said someone would be in contact with me a day before. I was contacted via text 3 hours before my pickup time. Not that it mattered because it turned out ok, but there was anxiety all the day before wondering if i would ever be contacted. When i was contacted, it never gave me the code to pick up my key. Thankfully this location was open, but given that if it wasn't, i would have had to take another vacation day and spend an extra $150+ on a hotel and food. Electronic communication could have been better.
BRIAN RAll is great
RICHARD SI was in and out in 10 minutes getting a motorcycle trailer and jajuan help me hook it up and everything. He was wonderful.
ANTHONY SGreat customer service!
Jon LThanks to Dee and Mr. Jones.
David K | First ImpressionsThey would not take a partial payment when I was trying to get my stuff out for delinquent payment. Which they auction off. This was all of my things. I was going through a period of hardship after loosing my job. I wasn't able to pay for my things all at once and they sold at least $10,000 worth of tools, furniture bedroom and kitchen set, electronics, snowboards, suits and art work of my personal things for $70. I also paid September rent twice beause of incompetence on there end. After I rented the unit in August, a month later they had no record of who I was. Probably why I ended up paying september twice. I also was unable to pay rent online through the app. . I'm so angrey that they sold all of my things becuse they wouldn't take partial payments! I also had sentimental things that were irreplaceable! I now have to start completely over! Such a disappointed, sad and angrey customer! Jeffrey Blankemeyer 4480 hartman ln Batavia, OH 45103 513-525-9762
Jeffery B | Overall ExperienceYes
HAKEEM S | Overall ExperienceCincinnati Drivers - for drop off and pick up - were incredible. Friendly, efficient, talented, and on time.
Katie GClean out truck a little more.
YOLANDA MGreat equipment professional service
michele nmanager was very friendly and helpful
JOHN SSuper nice. Great customer service.
Susan WStaff was great and the facility was excellent
Jeshurun C | First ImpressionsThe staff was excellent, friendly and professional. The facility was bright and always fully accessible. I will recommend this location in the future.
John G | Overall ExperienceThanks
RONALD W | First ImpressionsGreat service
Darin WNo complaints from me
Ada J | First ImpressionsThe cabin was really dirty and smelled strongly of cigarette smoke. I needed to disinfect and clean it quickly because I was in a rush, and the inside of the truck had dust and debris.
DANIEL TInitial interactions with the staff were pleasant, and they displayed great customer service skills. However, the exit experience was disappointing—a 6:58 AM phone call accusing me of not returning the U-Haul without first checking the facts. The truck was back by 7pm, and the keys were in the night drop box. The agent was extremely rude.
LAKE'SHA C | First Impressionsgreat experience
JUSTIN CService at the Dalton Ave location is always far above average, fast friendly and efficient! Always my preferred location. After hours returns a snap!
JAMES HSales representatives were very friendly and very informative and my storage unit it was clean and they also provided a lock
Latrina W | Overall ExperienceAn excellent location
HINTON BWas charged for a utility dolly we never got! As well as we paid for 2 mattress covers and only received 1!
ISAIAH DExcellent location and helpful personal
Mark PVery great customer service
Bonita C | First ImpressionsThe facility was not the most tidy storage. Overall, it served my purpose for needing some place to put my things due to relocation purposes and timing. I wouldn’t refer my friends to use the facility due to the tidiness and the security alarms don’t serve any purposes. You can still get into your unit without following the proper protocol. The alarm may go off, however, no one is going to show up to make sure your items are secure. I advise you to get the insurance to be on the safe side because your items are not monitored.
Carrie B | Overall ExperienceKeep doing what you guys are doing
DAIREE BWas suppose to get a free month, last minute did not get it and was disappointed and annoyed. It’s my first time at u-haul and I did not get a free month which was weird because I head from multiple people I should get one. Then when I went to get my storage for one they said no.
jayda c | First ImpressionsThere’s always trash in and around the facility, people leaving small to large things behind they don’t want. It felt like a homeless shelter, there were clearly people living inside as we frequently were asked to let people in that “forgot their code”. Unless you were lucky enough to show up when no one else was moving in/out, there were rarely enough carts.
Ryan M | Overall ExperienceThey are running a scam at this location. They bill you for a dolly and then don’t put it in the truck. If you check it on the lot, they can just say “our mistake.” If you don’t check it in the lot, they bill you $120 to replace the dolly they never put in the truck!
STEPHEN CNo comments
MINUETTE DThe windows and mirrors were pretty dirty- I had to stop and clean them. Other than that, it was great.
SHALAIJAH CGreat and friendly service. Price was reasonable for the size of the vehicle I needed. Would recommend every time.
RONALD SI thought it was really fast check-in and the guys working were friendly. No need to change anything at this location
LOUIS CVery nice service
YOUSSOUF MI would recommend checking the doors of the u boxes before delivery. One of them had an extremely difficult lock that we were unable to lock overnight due to the latch being at a different height than where the lock needed to be.
Nicolette BThe two gentlemen who worked the day I picked up/return my rental were very professional and were helpful every step of the way. Great customer service is priceless (especially in today's marketplace) and having it will determine whether customers return. I am grateful for their assistance (5 star service).
JENNIFER WThe manager acted like he was some thug from the streets. He would walk pass you and wouldn't speak. I rented uhauls and trailers maybe 3 to 4 times a week. Something happen where my card was charged 103 and change then 42 and the manager said he would look into it. He never did. He walked pass me daily and then stop renting me uhauls. He would have a lot full of Uhaul but would say they were all reserved. I stop renting uhauls altogether. Still to this day no reply.
VINCENT D | Overall ExperienceGarbage at truck drop off station was overfull and just not tidy. I might be a little obsessive regarding cleanliness but you leave an impression on people when they approach your area to drop trucks off.
JEFFREY RLike I’ve stated earlier- I think I got a contact high - walled in and all you can smell is weed - no one but the man who helped me load up the car on trailer was helpful no one walked me to truck I was to here is key here is the hand truck match key to the truck in yard - I had to figure out everything myself and my paperwork work had the man’s Cheetos all over it - and the fuel on paper was more that fuel in truck but didn’t notice till I was gone but of the man had walked with me to locate truck he would have caught this and caught that the UHual was dirty on inside
REBECCA KWalk In smells like a weed party - no one walked me to truck to show me how to work it or to help me load up the hand truck - truck had white stuff all over the dash and seat belts not clean paper showed way more gas than was was actually on it didn’t notice till I had left - but if I was walked to the uhual and was shown we would have both caught this
REBECCA KPoor communication
Marvin WI have never had an issue with any uhaul location. One of the few companies I can rely to provide what they are supposed to.
SHANON GThe smell of cigarette smoke was utterly disgusting
BOBBY FWay better customer service then the Southgate Kentucky location, will rent from here again
OLIVIA FI am not happy with my Uhaul experience. It's hard to leave a review on a pickup location because my location was changed twice leading up to my pickup. On the day of the move, the location I was sent to didn't even have the 15-foot truck I reserved and my location was changed yet again. I ended up getting the truck an hour later than expected and the location change added 20 miles to my trip. By the end of the move, I was over the limit by ~ 30 miles which I was charged for. It's upsetting to me that I essentially had to pay for these extra miles added to the trip because of the location change initiated by Uhaul on the morning of the move. The pickup experience sucked but the actual location and all personnel I interacted with there were fine.
JACOB HSo I brought the gas in vehicle as close as I could to the mark and I still got charged extra. Also the initial quote in Miles should be what was paid for. I only went over by 12 miles. Simply not enough to charge an extra $40 . I don't appreciate that.
VINCENT RThe staff was very aggressive and rude. I contacted the after hours supervisor. Because when I arrived there was no one in the facility I waited 10 mins. Walked around and even went in the employee area. No one was able to be located. Until I contacted the supervisor who contacted the employees. That's still didn't help because no one was in the facility. I walked outside and noticed and employee. Once I approached her became very aggressive. I simply asked if he worked at the facility. When I was met with anger regarding the fact I reached out to the manager. I tried calling the manager back to make a complaint the phone was hung up every time. The employees name was Wayne and he worked at the Dalton location in contention in Cincinnati OH. This was a very bad instance. My one and only complaint.
Shakira D | Overall ExperienceThe truck you gave me the alignment was messed up and it wouldn't go past 30 35 miles
BRANDY KStaff was super friendly
BRET TEverything went well I only wish you guys had more pickup trucks available.
SAMUEL PNever had a problem with U-Haul after 4yrs, 8 rentals moving college kids. The equipment is there & I always made a reservation. The staff has been nice & not distracted on their phones. No problems.
Dean CNo comment
JACQUETTA RCosts to much they charge for everything 😞
Stanley A | Overall ExperienceThe oil change warning was excessive, the website and app were not working when I made reservations which made drop off unbearable. I personally washed the truck yet received a $25 fee. I am not happy at all . Nicole Cox
GABRIEL MThank u for ur service
DELRICO W | First ImpressionsNeed my job back
jerome g | Overall Experiencethe gal who helped us pick up the uhaul was very kind and helpful!
GHORDAN PThey are always very nice & helpful at this location.
DONNA BVery dirty and with roaches just will not never rent there again
Iiesha C | Overall ExperienceExceptional service. Thorough and professional. Busy but not too rushed. Signed up for a rental
Susan D | First ImpressionsCounter staff seemed to not know what was going on and had difficulty even when we just needed to buy bungie cords
MICHAEL K | Overall ExperienceI like u-Haul but I think the unit costs a bit too much 😞
Stanley A | First ImpressionsEveryone was great!👍🏾
Mr M | Overall ExperienceI’d just recommend better pest control, because since I’ve moved my things from the unit, I’ve seen pests that I didn’t initially have
tajay w | Overall ExperienceMy overall experience met expectations, with one exception. Like many people using storage facilities, money was tight and I was late on one payment. For this, I was assessed two late fees. I’ve never paid two late fees for being late once for anything in my life, until now. That’s bad business, since you asked me, and while I will recommend the facilities, I will also mention this should the occasion present itself for referral business.
Alex L | Overall ExperienceHeidi was so helpful and patient, even with a store full of customers waiting. She was patient ,polite and very professional.
Tonia M | First ImpressionsAbove average was my 1st choice only because I wish you were located in a more convenient location. It's not in the best location when you're trying to find it. Otherwise, I liked it/
Melitsa S | Overall ExperienceMaybe by chance or observance, I appreciate how I was issued a storage unit designated for someone with disabilities. As a veteran, in particular a disabled veteran I personally don't ask for much. I'd like say, "Thank you!" again and it was one of the more positive moments of my day.
Kevin B | First ImpressionsStaff is lazy. They will go into your unit and look around. Place is always dirty and NOT climate controlled. Staff likes to lock the door and take the phone off the hook. Floor is sticky and it smells, they leave trash everywhere. Staff never answers the phone. They’ll charge you a fee basically every 3 days and they threaten you if you pay late.
Brittony S | Overall ExperienceEverything about this place was exceptional Parking Office hours Storage location
Doctor B | First Impressionsonly needed the unit for a short time after moving to the area. everything went well, the staff I encountered were friendly and helpful. I love this city btw, so many good vibes. use this uhaul facility when you decide to move here.
Daniel S | Overall ExperienceThis storage facility is very nice. I only wish I would have saw the size instead of being told the size they had available. Overall, I/we made it work. Thank you.
Melitsa S | First ImpressionsLove this place everyone is so helpful.
VINCENT D | Overall ExperienceThe associate working the desk on August 1 2024 at 6pm was amazing she was very busy but she remained compassionate to everyone needs even though she was so busy with a line to the door. Wish the world had more people like her in it.
JAMES D | First ImpressionsI would recommend them to anyone!
ARNOLD D | First ImpressionsHeidi was very informative and helpful
FRANCINE W | First ImpressionsVery friendly staff Dalton Avenue location
Vernise N | First ImpressionsThank you all so much
SHANEL M | Overall ExperienceI had a great experience the staff are awesome friendly helpful and I would recommend to friends family I only move my storage due to relocation to another state but my mom still lives in Cincinnati if ever we need a storage for her or anyone in the family that's moving too Cincinnati I would recommend you all thank you so much
Laceva W | Overall ExperienceStaff especially friendly and helpful
Linda C | Online Move InThe facility was great and the unit was good. The problem I had was when I reserved a unit 10 months ago to load in. When I arrived with my movers to unload into the unit they said they didn't have one, despite me having one reserved. After some considerable time, which I was paying my movers by the hour for, they were able to get me a unit in the basement. Considering I had water damage on a couple of my items. The other issue is that I had a hitch installed around the same time and they screwed it up enough that I had to go back the day I was supposed to tow a trailer to Florida and wait for hours to have it fixed. The staff was friendly and helpful, but also not customer minded or focused.
JEFF P | Overall Experiencemy location was Dalton Street in Cincinnati Ohio and when I tell you it was the most secure and professional place you better believe it. Very private and extremely clean kept property. I would not hesitate to use it again. Thanks goes out to UHAUL and its staff at the Dalton location in Cincinnati Ohio.
Phyllis A | Overall ExperienceGreat staff!
ERIC W | First ImpressionsGreat worker and clean facilities.
VINCENT D | First ImpressionsI truly appreciate the service! Thank you
Richard C | First ImpressionsI didn't stay in the storage the whole month so I should've been gave money back
Anton J | Overall ExperienceStaff was kool and one gentleman helped me out with a lock even though it was after hours but considering my circumstances he still helped me out
benjamin h | First ImpressionsThe manager was very arrogant disrespectful and thought he knew everything and nobody could tell him nothing and he ain't always right
Lonnie S | Overall ExperienceHelpful and Patient
RAYMOND D | First ImpressionsThe elevator was broken when I came with movers. The movers had to take the steps from the lower level. This cost me so much money due to the elevator being down
LaShunna L | Overall ExperienceI appreciate this storage very convenient, cleaned and maintained.
MY'COLE Y | Overall ExperienceVery rude
Sherri A | Overall ExperienceFor the most, the facility appeared to be clean. I rated average because of the mess of items at storage load area and the rat traps inside the unit.
Carol L | First ImpressionsThey inconvenient me on 2 occasions by having me locked out my storage with head up they both were mistake on there part..they acted like they didn't care about my time..
CHARLES S | Overall ExperienceStaff was helpful and knowledgeable
Anthony M | Overall Experiencetoo expensive for such a small place..
DEONTRINESE W | Overall ExperienceEverything was beautiful, I couldn’t find me a place to move, so I decided to stay in my apartment. I really enjoy this place for a short time. I really enjoyed the ti that I had wit you. Thank you. Rose Tims !
Rose T | Overall ExperienceNeeds more Karts, better floor direction and more inside pickup/ drop off car space.
melvin c | Overall ExperienceIt is a very good facility and always clean
Antoine J | Overall ExperienceStaff could be friendlier they always have a look of inconvenience on their faces whenever anyone is in there asking questions
James M | Overall ExperienceThe online service was great. only complaint I would have is a big water pipe going threw my storage unit made it very difficult to move in. Also it takes up space
ERIKA M | Online Move InThe staff and managers were 1st class. This is an top tier facility.
GREGORY L | Overall ExperienceOther than some minor difficulties in linking my account with my rental, which the staff quickly helped solve, a fantastic experience. Staff in the office was phenomenal, super friendly, super quick, made the moving process headache free every time.
Samantha A | Overall ExperienceAll is good, Thank you UHaul
patricia k | Overall ExperienceExcellent staff. Very clean facility.
CHARLES V | Overall ExperienceIt was nice having my stuff safe for a year. It smell like a sewer had busted. The smell was horrible
vanessa g | Overall ExperienceThe storage facility is extremely clean and very well lit. The convenient, clean, and spacious restrooms were also a plus. Occasionally, the sliding doors between the 1st floor area where the carts are stored and the garage bays were locked during non-office hours. This was VERY inconvenient, as I was not able to pull my car into the garage bays at night or early morning. Otherwise, the facility is great.
WILLIAM L | Overall ExperienceI had a great experience at this uhual multiple times , staff is friendly and helpful and when I had any questions or problems Rob was happy to help ! I would recommend this uhual location over any other one ! Thank you !!!
Brianna S | Overall ExperienceHeidi went above perfect customer service. I've been to a few different u hauls and this one is the nicest I've been at especially for size and location of the city
cash b | First ImpressionsThe was very helpful understanding generous and very considerate
Nicole P | Overall ExperienceCode keypads don't work properly
John D | Online Move InI had one issue and that was the end of the end of the new deposit amount was not shared the increase on the weekend gas mileage was different from the times that I’ve rented before it has always been 69 or $.79 per mileage on the weekend but the clerk said that it’s always been $.99 on the weekend and that is not true and I have proof to show that my mileage is always been on 69 or $.79. I like to know these things prior to renting and not when the transaction is made.
Lettie R | First ImpressionsThe billing kinda sucked since it took my money out so my accounting was accurate for a period. Then somehow all of the bill was placed back into my account so my numbers were way off and I spent money I didn't have. Perhaps this was my fault but I never would have had this issue if the billing was straightforward in the first place. Billing was for the truck I rented along with this storage facility
ANGUS C | Overall ExperienceJerome was very nice and helpful.
Brittany B | First ImpressionsThe Staff Is Very Helpful.. Thank You!!!
SONYA M | First ImpressionsThe staff were all helpful and friendly whenever I interacted with them by phone or in person. My transactions were seamless and quick. The storage area is CLEAN and it smells clean. I saw housekeeping and maintenance staff inside working. The van I rented was clean. Again, check out and check in was quick and easy. I highly recommend this facility located at 2001 Dalton Avenue, Cincinnati! ⭐️⭐️⭐️⭐️⭐️
Delores W | Overall ExperienceHiedi was very helpful 5 stars
DANA J | Overall ExperienceHedi is the backbone to this U-Haul location. Very professional, knowledgeable and hard working. The next time I decide to do business again, i am going to make sure i deal with her "only"!! She makes the process smooth & easy. As far as im concerned, Hedi has my vote for " Employee of the year"!!
Von T | Overall ExperienceDidn’t rent the unit. We were close on the other side of town.
Phillip M | Overall ExperienceExcellent customer service from our first rental, use of the storage facility, to the second rental and eventual check out. A great offer/program perfect for college kids changing apartments. Highly recommend.
Emma K | Overall ExperienceThe staff was friendly and helpful, the facility was clean.. I would highly recommend this UHaul location!
Chapin F | Overall ExperienceI had multiple issues with setting up a storage. The first one they gave me had stuff in there and the had to move me an another unit. It’s took like an hour to make the reservation and then when I got there the reservation needed to be changed
Mohamed K | First ImpressionsVery clean facility. Smells great. Staff friendly and helpful. Security measures in place. Carding in and out to use/get in to the building. Would recommend this facility.
Delores W | First ImpressionsGreat storage facility. It was better than my expectations. Very clean. Smells clean. Staff nice and helpful. Security measures in place and working each timdd Ed I came to the facility. Highly recommend.
Delores W | Overall ExperienceStaff and especially the General Manager was rude not helpful in any way showed no type of remorse or understanding for people who have jobs and that work so I was unable to retrieve my things worst storage place ever I do not recommend the staff there only wants to see what they can get for themselves out of auctions and people personal belongings they never call rumpke to pick up anything instead of helping people they ruin them
Chiquita W | Overall ExperienceNice and friendly
Anjenette D | First ImpressionsHeidi was great Jerome and the new young female manager, We're amazing. I appreciate your help sorry for the mess you all were closing in 15mins Oh the ower with glasses went above and beyond I can keep going on 💯 THANK YOU I'LL BE BACK SOON I WILL NEED A TRUCK FOR MY 85IN SCREEN.
Christina C | Overall ExperienceVery clean. Well trained staff!!!
MERCI D | Overall ExperienceThe woman named April in the storage area in exceptional. You seriously need to commend her. She helps everyone. I stood in line and 4 people ( helping 1) ignored me. April walked in for her break. Acknowledged and helped me. Stopped her break and went back to storage. I’ve been in and out of the facility for 2 months. Every time I’m there April is on the move and helping everyone. She is literally the one person that helped me with EVERYTHING! She has amazing customer service and she’s a worker. You should be thankful you have her at the facility. I was very glad she was there!!!!!!!!!!!!
Karen K | Overall ExperienceEverything was good up until I left. I found mice droppings in my storage and I didn’t have no food in my storage unit at all.
talisha h | Overall ExperienceEverything went great!
Yolanda M | Online Move InHaven’t had the whole experience yet
Valerie W | First ImpressionsGreat service from the staff. The facility and van were clean. I am very pleased with this establishment.
Delores W | First Impressions🕊Heidi was very professional and helpful!
Lonnetta P | Overall ExperienceI had alot of questions Heidi was very helpful & had a great attitude
DANA J | First ImpressionsThis establishment is so incredibly nice and helpful. It’s spotless and everyone is so nice an available. The young lady that checked me in was amazing! Thank you
Karen K | Online Move InThe supervisor were very inconsiderate and rude!!! They sneaky and definitely NOT to be trusted at all.
Chetonia J | Overall ExperienceThe staff was very polite, they me feel comfortable and yes I will always use the storage in the future. And relate to family as well as friends.
Ivory F | First ImpressionsI would highly recommend the Uhaul on Dalton Avenue, Cincinnati. Great staff clean place decent pricing!
samantha b | Overall ExperienceVery poor no communication
Toriauna A | Overall ExperienceStaff was wonderful, this is one of my favorite locations to do business at.
Saretha B | Overall ExperienceAs I was bringing my things to my new location, I would notice roaches in the furniture, and bags coming out t Into the new resident. Then I was told my things would be auctioned out, I couldn’t afford to bring the bugs. My overall experience with the location and staff was amazing for sure. Just wished I could have be compensated.
WILLIAM A | Overall ExperienceHeidi was amazing. She obviously did many jobs. She was kind compassionate and funny when I really needed it. Helped us so much. Rob was great too. I spoke with him early in the am. He helped me with a problem. I got to meet him that evening. Great crew !
Marci B | First ImpressionsWhoever the lady was that checked me and booked my storage locker on my appointment day was The Best!!
melvin c | First ImpressionsI shopped several facilities before deciding on UHaul. The staff and the service they provided was the deciding factor on choosing U Haul frankly. 💯
MERCI D | First ImpressionsThe line was very long to get helped, so it seemed to make the reservation we made irrelevant. Employees weren’t friendly, had an AirPod in one ear, and talked so quietly that I barely knew what I was agreeing to. I requested a 5 x 10 unit and they gave me two 5 x 5s, which presented some difficulties for making my things fit. They also only gave me one lock, so I had to go pay for another one even though it wasn’t my fault I was given two separate storage units. And when I paid for the additional lock, the employee didn’t even hand it to me. I had to go ask another employee to give me one of the locks because I just purchased it and wasn’t given it. The carts for bringing in our stuff to be stored were convenient though and the price wasn’t terrible.
Sarah B | First ImpressionsThe staff was very courteous and helpful upon check-in, but the elevator stopped working mid-move preventing us from accessing our LL storage, and the uhaul staff became irritable as I looked to them for solutions. As a result of the inoperable elevator, I had to pay moving company for the (2-hr) additional and totally unexpected wait time to have the elevator fixed my maintenance. I would not recommend a storage until that requires elevator access at this location.
Clare B | First ImpressionsThey were not transparent about how much the storage would cost
AARON C | Overall ExperienceI don’t know who I need to talk to but they charge me for the tow thing it supposed to be free cause I was helping out and also I didn’t get no discount or credit for it.
Lakesha D | First ImpressionsN/a
Nathan P | First ImpressionsPerfect customer service
Jaquay F | First ImpressionsAwesome staff, very courteous.
JON C | First ImpressionsI was very pleased with the Dalton location. It was first time using this location and I would highly recommend friends and family to go the Dalton Location. Even the staff was professional and quickly served me with EXCELLENCE.
Lettie R | First ImpressionsThe evening manager was awesome, she made me very comfortable. Besides the card entry for storage it was very good.
Marena W | First ImpressionsThe quy that serviced me goes above and beyond he very quick and precise great clear customer service skills he’s also very easy going with changes when they need to be made .. he’s definitely the reason I’ve returned to this location twice this month .. he’s certainly a great asset to you alls UHaul team ..
MARTISHA R | First ImpressionsMy belongings were stolen by an employee who stated that in your policy you keep an extra key in case I loose mine thinking positive cause I do loose things I never thought he would lie like that he watched me since June last time there sep 7th went there oct 16th and all my stuff was gone. The lock was put back on and we are the only two who had a key. That’s not even your policy so he was up to no good from jump. Very deceitful and wrong. I had 15000 dollars worth of stuff 30 pairs of shoes Jordan’s air max etc clothes purses things given to me bags dishes custom made shoes heels I mean they took everything. And left some of theIR things in it and tore up the stuff that’s still In it. I’m very upset and very disappointed and I want all my money back. They stripped me for everything I got 3 pair of shoes now AND NO CLOTHES. Something needs to be done QUICKLY. He lied to me and I trusted this place why even suggest that if it’s not your policy. a faux fur crop coat name brand hoodies hats glasses. Damaged my tv and everything they left. I’m hurt.
Dacia W | Overall ExperienceGreat customer service
SHELIA R | First ImpressionsLost my car keys there asked the General Manger if he could play the parking area cameras back GM insisted the cameras were live only then when I inquired about storage cameras where I just put my belongings he stated those do record. Now I'm out of $850 key fob and haul couldn't help me sadly
Mya P | First ImpressionsI would like to know where you get your wax for the floors. They are so shiny.
ADILAH A | Overall ExperienceI paid to much look it up we went for your place to cornrain then back to your place not use much gas or miles so let me no paid yous a hundred dollar n only got back 18 dollars wow
DANA S | Overall ExperienceNone
William M | First ImpressionsThe only small complaint I also mentioned in a prior review, was to let customers know to purchase a lock for the unit. I had to wait in line again to purchase the lock. Otherwise everyone at this location was very nice, patient (it has been VERY busy each time I have been in) and helpful!
DEREK S | Overall ExperiencePest control is bad I had all my stuff wrapped up tightly secured next morning my storage unit was full of roaches crawling everywhere I ain't seen roaches in 20 years I was really disappointed,
Eddie W | Overall ExperienceThe staff and facilities were great.
ALICIA T | Overall ExperienceRobert were professional, I appreciate his expertise
MOSES B | First ImpressionsExcellent customer service!!!
ALANA M | Overall ExperienceAlarm keeps going off when we opened the unit. I’m not sure if we were following directions properly but we could not access unit when the office was closed.
Traci M | Online Move InThe staff were incredibly helpful and accommodating. I don't know her name, but someone working on Sunday 7/17 went out of her way to make sure we had everything we needed. Service could not have been better. Thank you!!
danielle y | First ImpressionsAwesome customer service provided
Carrie B | First ImpressionsNice people, reasonable rates, and the facility is well cared for. Thank you!
Brennan N | Overall ExperienceGreat place and great staff! Thank you Gary Smith for all of your help and hard-work for us during our move!
Gage M | First ImpressionsSometimes the lines to talk to someone were very long
Abdiel A | Overall ExperienceDalton ave staff was excellent
KYLE C | First ImpressionsThe young ladies that worked this particulate day (Sunday) were absolutely amazing! It was a very sensitive time for my family since we were moving out of our family house before auctioning. Their kindness, friendly disposition and professionalism helped in so many ways to lessen the blow of the day. The little things mean a lot...Thank you from the bottom of my heart;)
Shaunda B | First ImpressionsUhaul put my storages up for auction without consulting with me.
Virginia H | Overall ExperienceJerome was exceptional great customer service he was very busy but he made our experience one to remember everything was very neat and clean hands down best customer service ever
Julie J | First ImpressionsThere are not enough carts at the entrance. I waited 15 minutes for a customer to return a matress cart so I could move into my unit. I paid too much money for my unit to be inconvenienced like that. Please hire someone to make certain carts are available at all hours of operation. Thank you.
Rita K | First ImpressionsThank you so much even though I wasn't there long I had a great experience it was clean the staff was awesome the owner was awesome I have no complaints at all and if I needed to store my items again I would definitely go back to U-Haul storage.
Laceva W | Overall ExperienceFirst my name is April Landrum. I can say it was a Process, nothing like the previous place I was at. But with that being said They Sold The Building. Are you guys planning on Saleling the Building in the Near Future? It’s a lot getting use to a new facility, I’m not there yet but do see some pluses so I’m not complaining just still trying to process. At least it’s still downtown and in the hood😀
April L | First ImpressionsThe guy who helped me yesterday was amazing. Moving for me this time was very stressful and had me kinda on edge. Although I wasn’t having a good morning he was patient with me. By the time I left I was at ease. Not only because he listened to me vent and be a lil crazy but not once did he judge me or was he rude. I think I was even smiling. Lol sorry I can’t remember his name but he made my day
Sonya T | First ImpressionsA lot of my electronic's where damaged and I didn't appreciate my lock being cut off and replaced! I also had other items that was not in my storage!! I don't know what's going on but now I got to replace everything. I have no stereo and smart tv. I had insurance!!!
tammy m | Overall ExperienceThe dude who worked there changed my lock that i bought from them to install a “safer one” without my knowledge, he then lost the keys and made me pay 50$ To drill the lock
Atheer A | Overall ExperienceGREAT SERVICE. THANK YOU.
tammy m | First ImpressionsNone
Regina F | First ImpressionsVery nice and friendly done a great job cover all bases
GARY B | First ImpressionsI LOVE working with folks at Uhaul. I have moved 4 times in the past year and uhaul always worked perfectly for me. Forever a customer!!
Robin C | Overall ExperienceFront Desk Was Great And Helpful Especially Ms.Deb Perfect 👍
Dajuan B | Overall ExperienceThis is the best ran, most secure storage facility I've rented from.
Tonia B | Overall ExperienceThe carts provided for renters were incredibly helpful, the facility is well maintained, and the staff on Dalton St. are very helpful. I will use this location for storage and rentals again when I need it!
Courtney G | Overall ExperienceStaff was always very helpful. Process was easy to sign up and move out.
PAUL S | Overall Experiencethis U-Haul facility was & is of good satisfactory standings .
Arthur t | Overall ExperienceI left because manager Greg cut my lock off (and cut the locks off other units) without notice or even a phone call, allegedly because we did not have right kind of lock. Not even a phone call to let me know. Without having notice that , I showed up with a large load with no way to put it in my unit. And when I called to complain and ask to be let in my unit, Greg cussed me out, dropping the F bomb. He also treats his staff poorly. I would never recommend this location.
Jeffrey B | Overall ExperienceThanks for keeping my stuff save
sheena j | Overall ExperienceExcellent customer service.
carl P | First ImpressionsGreat ppl.
ELLIS S | First ImpressionsKeep up the good work
luwana/ f | Overall ExperienceAlways helpful and friendly
CHRISTINE H | Overall ExperiencePricey. Felt like U-Haul was charging a lot for small things.
Atul A | Overall ExperienceGreat service, friendly staff, ready to help
Henry B | Overall ExperienceWhen i first moved in the place was immaculate started going down after more people moved in but i would use the service again if needed thank you for everything
jaqueline c | Overall ExperienceI appreciate the service it was great.
ELLIS S | Overall ExperienceWe literally wouldn’t be anywhere without Gary he helped us through our whole moving process a true blessing!!! 10/10 would recommend
PRINCESS P | First ImpressionsExcellent Service
Larry T | First ImpressionsGreat location! Employee that helped out was super helpful.
Conor S | First ImpressionsFantastic establishment.
CHANTAL H | Overall ExperienceEverything was great
john C | First ImpressionsThe person working was incredibly helpful, unfortunately, the facility was a mess. I think they are probably understaffed. They couldn't find my reservation, then they did, but there were no storage units left of the size that I had reserved. Finally, we got a unit, but when we went to open it up, it was already taken. After that, we got a room, but there was no lock on the room. We put our own lock on, but moments earlier they expressed concern about our type of lock that someone could easily cut it off. They told us to call back this morning, but no one is available on the phone. They have security cameras set up, but I doubt there's anyone available to watch them. There are under staffed, very clearly and there is too much to do for only 2 people.
Corinne W | First ImpressionsMr. Smith and his team were very professional , service orientated, and helpful
ARTHUR B | Overall ExperienceGreat experience with this location - thank you!
Bailey B | Online Move InGary smith was very helpful and knowledgeable.
CHRISTINE H | First ImpressionsThe experience was what I expected it to be.
Atul A | First ImpressionsI had my storage unit for about a year and a half and never had one issue. The faculty was clean and very well maintained.
Andrea C | Overall ExperienceI really appreciate the management. They were very professional .
helen B | Overall ExperienceEverything was great!. I would definitely use this facility again
Anthony R | Overall ExperienceEveryone made this experience easier than I thought it would be. Staff was very professional
Anthony R | First ImpressionsI called this facility prior to going in person to explain the situation, the person who answered seemed to be clueless to the "online move in experience" that the website refers to when you sign up. When my brother went to the facility, he stated that he gave them the confirmation # to access my reservation/online move in experience. While completing this move in he stated the staff attempted to sell him a higher monthly rate, a lock, and the insurance. He showed them the lock he had (previous U-Haul lock), he attempted to show them the PDF of my insurance, and he also showed them that the confirmation reflecting the monthly rate along with the free month given. My brother got me moved in. I checked my bank account a few days later. I was charged $68+ I called the facility to resolve the situation and even asked to speak with the person noted (Gary) who was supposed to resolve any issues. Gary explained that he felt my brother had an attitude and expected his staff to know everything from the confirmation/receipt I sent him in PDF form. I let him talk about everything he felt, we as consumers had done wrong. When I attempted to ask questions according to the "virtual move in process" I'd read about, ask for confirmation of my contract, and clear up any misunderstanding he repeatedly interrupted me to tell me how unpleasant my brother was to him and his staff. Without allowing me to ask any questions or understand what we could do to resolve my current issues. I still never received an electronic copy of my contract or access. Nor have I received a confirmation that the $68+ charge was credited back to my account. Instead I was interrupted, phone disconnected, and left feeling confused. This is quite possibly the WORST U-haul experience I have ever had after several interactions, different types of services/products, several locations.
Tolandra S | First ImpressionsI'm thankful for your help keeping our stuff safe Friday my daughter realized that I had all our stuff and it made me feel good to have it together. Thanks for being so nice to me.
Andrea D | Overall ExperienceThis was an extremely well run facility. I would recommend this facility to anyone. Excellent personnel also, never a problem.
Pamela G | Overall ExperienceThe brother with the long locs was an excellent representative for UHaul. He was courteous, kind, knowledgeable. Thank you
Robin C | First ImpressionsEveryone was very helpful and professional. Love the energy when you walk in. I really like the dalton ave location and use it exclusively even when it wasn't the closest location to me.
Misty W | Overall ExperienceThe staff was friendly and helpful; the facilities were clean and well maintained. I was pleased with all aspects of the process of self storage at this U Haul facility. I would definitely recommend it.
Henry D | First ImpressionsGreat staff
vivienne b | Overall ExperienceThey were very helpful and did an excellent job. I would highly recommend them.
rick C | Overall ExperienceI will be renting another U Haul within the next month
Priest L | First ImpressionsOur pick up location was changed and the pickup time was changed twice. Somewhat of an inconvenience since we were trying to vacate the property at a certain time.
Philip W | First ImpressionsThey were supper friendly on the phone and at check in. I was a little confused about how to use the security code to get in building, having never done it before, and set off the alarm. They came to my rescue. Being able to pull into the garage and the use of dollies made our move so much easier! The place was very clean and well lit. Will use again.
Karen P | Online Move InGreat storage facility, friendly and helpful staff. if ever, in the future, I need another storage facility I will definitely pick this one. Sincerely and thank you, John L Miles III 502-807-9219
Johm M | Overall ExperienceEverything was perfect on their end, they made my hectic day less stressful with their kindness.
pat f | First ImpressionsVery friendly and helpful
vanessa g | First ImpressionsI have truly enjoyed storing my personal belongings at this downtown location for location, pricing and convenience. Very personable and professional staff, friendly to work with. The store always has a fresh and clean smell upon entering this facility.
vanessa s | Overall ExperienceClean, bright and can enter anytime of the day.
john b | Overall ExperienceDifficulty with uhaul honoring the initial promo offer (billing), but issues were resolved. Mr. Hurley and other staff were helpful and friendly. Convenient location and nice facility.
glenda O | Overall ExperienceNice place to use , and I would recommend anyone to use this company any time
Johnda D | Overall ExperienceMR.HARRY IS AWESOME AND THE STAFF WERE COOL. THE PLACE WAS VERY CLEAN AND IF I HAD A QUESTION OR CONCERN ABOUT SOMETHING, MR.HARRY OR ONE OF THE STAFF MEMBERS WAS THERE TO HELP. THIS LOCATION FELT LIKE FAMILY.
kenyada h | Overall ExperienceAlways friendly patience helpful and very happy employees.
Michelle C | First ImpressionsThe staff was very helpful.
April D | Overall ExperienceYour teams in both Katy and Cincinnati did an amazing job making this an easy transition. I am very happy with my experience with your company!
Dwayne S | First ImpressionsI absolutely love this facility. Good price, new storage unit, clean truck. Uhaul has made moving so affordable and convenient for us.
dakota Z | Overall ExperienceSoon as we paid our storage unit. Two days later we ask to leave by the manager. He accused us of using the electric and another things he also said that we needed a place to say. He start cussing .
crystal w | Overall ExperienceI have been using Uhaul for many years and recommend it to everyone
Rachel B | Overall ExperienceMister Harry hurdle and company did a fine job of helping me with renting a truck and getting a storage bin. Very professional
GEORGE J | Overall ExperienceI don't have access to my storage yet. None of the key cards would work, so I couldn't move items in yesterday. Regular customers had the problem. same
shirley b | First ImpressionsThere were at least 3 changes of how the pricing of the "free" unit worked out. I was very annoyed with that. It went from free to...I had to buy a lock for the unit, to the day of I had purchase ins.
ajia p | Overall ExperienceThe staff was all so helpful each time i came up there
Marie S | Overall ExperienceNo comment
Carla R | Overall ExperienceGreat!!
Aramis b | Overall ExperienceDid not like that I could not access my unit after 10pm. The guys in the office had no idea how to set up these units w/ 1st month free. I was in there for over 2hrs on initial setup
Michael K | Overall ExperienceThis staff was the best ever. Harry is a great manager. They all should be proud of the great customer service they provide.
cathy s | Overall ExperienceGreat experience. Staff incredibly friendly and willing to help!
BRENDAN M | Overall ExperienceAlways polite and responsive to all questions and needs.
allan g | Overall ExperienceThe staff was very helpful
BRADEN B | Overall ExperienceThe staff was friendly and helpful. The move in process was so quick and easy.
Andrea C | First ImpressionsClean well kept facilities and the staff is very friendly.. they made my situation an easy process!!
carolyn c | First ImpressionsNo
theresa g | Overall ExperienceToo many tripped alarms. Felt unsecure at times
Edward J | Overall ExperienceCustomer service was very professional.
aimee N | First ImpressionsVery clean facility. Friendly service
Ann M | First ImpressionsSlow check in even though we did everything online. Size of unit recommendation was off and we had to get another unit. But otherwise easy and friendly. I like that the place is kept up and clean.
karen s | First ImpressionsThe guy in the store was extremely helpful an nice, I'm so happy they made my move less stressful
Ashley T | First Impressionseverything was great
annette r | First ImpressionsGood experience
shatonnah g | Overall ExperienceNot only is customer service lacking but wackado has to go! If u want to collect. Have your boss contact. My lawyer. Do not contact again or else!
brian j | First ImpressionsI want to say thank you U haul for everything.
Ortegca O | Overall ExperienceDidn't like wouldn't recommend this location jerks
RICO S | First ImpressionsGood experience! Clean, helpful, and well-secured.
STACEY K | First ImpressionsGreat Service!
elizabeth h | Overall ExperienceThe pricing is high for such small storage room
beatrice t | First ImpressionsFriendly!! Got the job done. I had a pleasant experience.
elizabeth h | First ImpressionsGreat place for storage. Excellent !
perry w | First ImpressionsThanks
george c | First ImpressionsThe staff was extremely nice and customer service was great
Angela M | First ImpressionsThis was the best moving experience I have ever had. This UHaul location was prompt, hellpful, and went above and beyond to assist us. I recommend this location for all of your moving needs.
Quivari J | Overall ExperienceAwesome service!!
Carla K | Overall ExperienceI didn't like that I had to go in person toa UHaul location to cancel my storage. Signing up done by ph, confirmation was done thru email, therefore I should have been able cancel on on line or by ph
beverly e | Overall Experience...
Peter S | Overall ExperienceGreat experience
terry r | First ImpressionsRyan was very helpful and nice
CHARLES W | Overall ExperienceI rented an auto transport and made reservation for a 30 day storage ,10 by 20 to store a 1927 classic auto and upon arrival I was told my storage area was on the 3rd floor and only a freight elevator
Robert P | ReservationStaff was very helpful.
Charles B | Overall ExperienceChecking in was a nightmare. At least checking out was not as bad once I finally got up to the counter. Only one person working and 5 people waiting in line.
THOMAS K | Overall ExperienceEmployees of this store are very helpful.
Kristina B | ReservationEmployees there are great.
Kristina B | ReservationEmployees kept me standing around while they talked about flat tire on employee car. Could not get the space wanted due to flooding. Would not copnsant anything for larger and less convenient.
THOMAS K | Reservationit was a very good experience
lorie m | Overall ExperienceThe unit I initially reserved was given to another. Even with this mishap everything happened to work out for the better. I actually needed a larger unit than what I had previously reserved. THANK You
mellisa s | ReservationNeed access to more than one elevator. People held up the elevator to move their items therefore other people to had to wait until they came down to the main floor, waiting caused me to pay extra!
gale j | ReservationConvenient and easy. Will use again if needed.
Ann M | Overall Experience