Customer Reviews for U-Haul Moving & Storage of Downtown Cincinnati

Good selection of trucks. Well maintained

rep who helped was amazing but the manager was a little rude

The truck was horrible they gave me a truck in the winter with bald tires and a service traction light and I moved on a hill that had less than an inch of snow. I couldn't get it out of my drive way I had the smallest truck they had available. Driven with them for years first time I ever had this experience just horrible.

My experience exceeded all of my expectations. I will certainly use your service again. What would have helped me was the staff explain the drop off procedure in detail for after hours.

The customer service agent on duty that day seemed to take his time wrapping up paperwork or something, all the while four customers were standing and waiting. Then when I received my truck, I noticed that the drivers side mirror wouldn't adjust. And because of the service inside I chose not to go back in.

Make sure your employees wear a mask when they are assisting customers during a pandemic. Also stayed waiting in the store for an employee for a very long time

Great service helping me hook it up 👍 and trailer pulled just exelent for the 500 miles it went through thr hills of Kentucky

The store was very clean great customer service and it took me no time at all too get in and out. Keep Up The Great Work Id Highly Recommend!!!

Keep hiring folks like the gentlemen who helped us with our rental. Good people!

A real pleasure to do business at this store.

Once again, gentleman was courteous, helpful & quick. A great experience

Nothing everything was fine.

The app sucks when doing mobile checkout. It also sucks doing mobile check in. Take down the app since it can't process a photo. Tried many times to post a photo of a drivers license would not work. I will not even recommend the app to anyone.

Cruise Control.

I've rented a 20ft 2x a week for the past month avg bill of $75. From this location..my past transaction I was charged for fuel of 1.9 gallons I thought it was full of gas when returned it. Drove 34 miles and put 12$ gas in it at 2.20gal. I was charged for fuel for 1.9gallon. I think that's petite after the same employees see me come in and rent 2x a week for past month. That's bad business.

Staff is always amazing at this location!

N/A

Outstanding Service. Easy dropoff

Did a great job getting us on the road and online Check-in is very helpful

It was a better experience then other i ever feal with all my 40 + years

This location was outstanding, employees were extremely friendly and thorough inspecting trailer. A+++++

Customer service reps were less than helpful. Steering wheel had way too much play in it, making it feel dangerous to drive on the highway.

Workers were not wearing masks! We did not feel safe when picking up our U-haul because of this.

The representative was very professional.. picking up an dropping off

There was a spot fir equipment return but no one came out to accept the truck

I'm thankful for your help keeping our stuff safe Friday my daughter realized that I had all our stuff and it made me feel good to have it together. Thanks for being so nice to me.

Broken items and a mess getting it picked up by the movers and brought to my house. I had to pay the movers directly because the uhaul location couldn't figure out how to set up a move with movers that work directly with uhaul. It was a pain but thankfully it's over and I never have to deal with it again.

Staff was so helpful!!! Cab of truck smelled like weed. The first place I called to reserve a one-way truck could not accommodate me. But the gentleman on the phone called me back to take my credit card info and to let me know that I would hear from someone soon to reserve a vehicle. The woman who helped me with the final arrangements on the phone was so nice! So helpful! I had dealing with four people, three of them by phone, and EVERYONE was incredibly polite and helpful! You're hiring great people! And you're training them well.

Everything was great

We did a self drop off, so we didn't interact with personnel. The lot was well-lit and clean/organized.

Top notch service, and overall awesome 👍. Absolutely the one of the best!!! When you think of moving, think 1(833) GO2MOVE, and when you think trucks, U-HAUL!!! EXCELLENT STAFF, very courteous and professional!!! Harry, Loma, and the whole staff are fabulous!!! James F. Bond

I rented a couple weeks in a row and had a couple decent experiences. One that wasn't great and took 40 mins to be checked out due to system issues. That wasn't the problem though. The gentlemen that has helped me all three times (middle-aged white guy with a goat tee in rubber bands) says shit, fuck and goddamit more times than I can count as he's checking me out. Very unprofessional to assume that everyone speaks that kind of language. Cleaning up the language would be a huge improvement. ✌🏼

Everything perfect

Wonderful and friendly people that provided fantastic service overall. Things were not always safe though. Inside - The workers didn't wear masks when amongst themselves and the customer didn't always have a plastic barrier when the uhaul service people were without a mask.

The truck exterior had mud all over it. We were told we were getting a newer model vehicle because we were traveling long distance and it was quite apparent, this was NOT a newer vehicle in the fleet. Also we had to go to another location to pick up our transporter. That was an experience in itself. I'm waiting to here back from Uhaul management regarding the major problems we had with the transporter. Bottom line, we will not ever rent from Uhaul again.

Best location in Cincinnati, OH hands down!

This was an extremely well run facility. I would recommend this facility to anyone. Excellent personnel also, never a problem.

Awesome facility, well run and maintained.

We reserved the truck 2 days before our moving day. When we got there there was no gas in our truck and then they realized there was no gas cap so we had to wait for them to put both in/on. The truck was clean. The customer service was just bad.

I did not like driving equipment with the engine and other warning lights on. That was very disturbing!

Customer service representative was above and beyond expected.

The activation bell for the equipment return needs to be repaired. Sign says stay in vehicle but they don't know you are there I'd the bell doesn't go off after you drive over the hose. The workers there are good to go though.

As always, wonderful service from Danny and the fine GM at that account. U-Haul is at the top of the chain, reliable, dependable and priced reasonably. Keep up the good work Danny.

The brother with the long locs was an excellent representative for UHaul. He was courteous, kind, knowledgeable. Thank you

Everything was perfect

Everyone was very helpful and professional. Love the energy when you walk in. I really like the dalton ave location and use it exclusively even when it wasn't the closest location to me.

I is nice

Very friendly staff. Me Hurdle went above and beyond to get truck and car hauler at this location. This eased my stress considerably as I was using Uhaul's services to move across the country. The truck was clean roomy and very comfortable.

The Dalton Street UHaul was very superior to the one on Colerain Avenue where the vehicle I rented had a check engine light on when I picked it up. The cargo van was clean and easy to drive. Excellent service. However one clerk (a woman) was not wearing a mask. That is why I am giving it an average rating instead of excellent.

The staff was friendly and helpful; the facilities were clean and well maintained. I was pleased with all aspects of the process of self storage at this U Haul facility. I would definitely recommend it.

Great staff

They were very helpful and did an excellent job. I would highly recommend them.

I will be renting another U Haul within the next month

Our pick up location was changed and the pickup time was changed twice. Somewhat of an inconvenience since we were trying to vacate the property at a certain time.

They were supper friendly on the phone and at check in. I was a little confused about how to use the security code to get in building, having never done it before, and set off the alarm. They came to my rescue. Being able to pull into the garage and the use of dollies made our move so much easier! The place was very clean and well lit. Will use again.

Great storage facility, friendly and helpful staff. if ever, in the future, I need another storage facility I will definitely pick this one. Sincerely and thank you, John L Miles III 502-807-9219

Everything was perfect on their end, they made my hectic day less stressful with their kindness.

Very friendly and helpful

I have truly enjoyed storing my personal belongings at this downtown location for location, pricing and convenience. Very personable and professional staff, friendly to work with. The store always has a fresh and clean smell upon entering this facility.

Clean, bright and can enter anytime of the day.

Difficulty with uhaul honoring the initial promo offer (billing), but issues were resolved. Mr. Hurley and other staff were helpful and friendly. Convenient location and nice facility.

Nice place to use , and I would recommend anyone to use this company any time

MR.HARRY IS AWESOME AND THE STAFF WERE COOL. THE PLACE WAS VERY CLEAN AND IF I HAD A QUESTION OR CONCERN ABOUT SOMETHING, MR.HARRY OR ONE OF THE STAFF MEMBERS WAS THERE TO HELP. THIS LOCATION FELT LIKE FAMILY.

Always friendly patience helpful and very happy employees.

The staff was very helpful.

Your teams in both Katy and Cincinnati did an amazing job making this an easy transition. I am very happy with my experience with your company!

I absolutely love this facility. Good price, new storage unit, clean truck. Uhaul has made moving so affordable and convenient for us.

Soon as we paid our storage unit. Two days later we ask to leave by the manager. He accused us of using the electric and another things he also said that we needed a place to say. He start cussing .

I have been using Uhaul for many years and recommend it to everyone

Mister Harry hurdle and company did a fine job of helping me with renting a truck and getting a storage bin. Very professional

I don't have access to my storage yet. None of the key cards would work, so I couldn't move items in yesterday. Regular customers had the problem. same

There were at least 3 changes of how the pricing of the "free" unit worked out. I was very annoyed with that. It went from free to...I had to buy a lock for the unit, to the day of I had purchase ins.

The staff was all so helpful each time i came up there

No comment

Great!!

Did not like that I could not access my unit after 10pm. The guys in the office had no idea how to set up these units w/ 1st month free. I was in there for over 2hrs on initial setup

This staff was the best ever. Harry is a great manager. They all should be proud of the great customer service they provide.

Great experience. Staff incredibly friendly and willing to help!

Always polite and responsive to all questions and needs.

The staff was very helpful

The staff was friendly and helpful. The move in process was so quick and easy.

Clean well kept facilities and the staff is very friendly.. they made my situation an easy process!!

No

Too many tripped alarms. Felt unsecure at times

Customer service was very professional.

Very clean facility. Friendly service

Slow check in even though we did everything online. Size of unit recommendation was off and we had to get another unit. But otherwise easy and friendly. I like that the place is kept up and clean.

The guy in the store was extremely helpful an nice, I'm so happy they made my move less stressful

everything was great

Good experience

Not only is customer service lacking but wackado has to go! If u want to collect. Have your boss contact. My lawyer. Do not contact again or else!

I want to say thank you U haul for everything.

Didn't like wouldn't recommend this location jerks

Good experience! Clean, helpful, and well-secured.

Great Service!

The pricing is high for such small storage room

Friendly!! Got the job done. I had a pleasant experience.

Great place for storage. Excellent !

Thanks

The staff was extremely nice and customer service was great

This was the best moving experience I have ever had. This UHaul location was prompt, hellpful, and went above and beyond to assist us. I recommend this location for all of your moving needs.

Awesome service!!

I didn't like that I had to go in person toa UHaul location to cancel my storage. Signing up done by ph, confirmation was done thru email, therefore I should have been able cancel on on line or by ph

...

Great experience

Ryan was very helpful and nice

I rented an auto transport and made reservation for a 30 day storage ,10 by 20 to store a 1927 classic auto and upon arrival I was told my storage area was on the 3rd floor and only a freight elevator

Staff was very helpful.

Checking in was a nightmare. At least checking out was not as bad once I finally got up to the counter. Only one person working and 5 people waiting in line.

Employees of this store are very helpful.

Employees there are great.

Employees kept me standing around while they talked about flat tire on employee car. Could not get the space wanted due to flooding. Would not copnsant anything for larger and less convenient.

it was a very good experience

The unit I initially reserved was given to another. Even with this mishap everything happened to work out for the better. I actually needed a larger unit than what I had previously reserved. THANK You

Need access to more than one elevator. People held up the elevator to move their items therefore other people to had to wait until they came down to the main floor, waiting caused me to pay extra!

Convenient and easy. Will use again if needed.