Customer Reviews for U-Haul Moving & Storage of Downtown Erie

1,285 reviews

337 W 12th St   Erie, PA 16501

(814) 240-5500

View Facility Map

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(814) 240-5500

337 W 12th St
Erie, PA 16501

Services at this Location:

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Geralyn T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD L 
Rating:
4.0

Customer did not leave a comment.

karnisha w  |  Overall Experience 
Rating:
4.0

Again told I could drop off close to destination than redirected to another location.

PATRICIA S 
Rating:
5.0

The U-Haul battery ran out had to get jump to start other than that everything was excellent

TINA B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MARTHA N 
Rating:
4.0

Customer did not leave a comment.

David B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JARED R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUSTIN G 
Rating:
5.0

I’m okay with the storage unit which I took

yeswandh a  |  Overall Experience 
Rating:
2.0

Maintain the equipment better. Train employees better. Especially those who help hook trailers up and say they are good to go and then they end up falling off and costing amounts of damage that they fail to take responsibility for.

ANGELIA C 
Rating:
5.0

Representative was very polite, helpful, honest, and hands-on! Much appreciated!

VOLANTA S 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL P  |  Online Move In 
Rating:
5.0

U haul works with u my experience was well worth it.

TIA N  |  Overall Experience 
Rating:
5.0

Very friendly and helpful.

WILLIAM P 
Rating:
1.0

The first three questions do not apply as I never visited my storage locker there. The reservation was canceled after I realized the 12th St. location was where the unit was located.

Jill J  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Alexandria S 
Rating:
5.0

Customer did not leave a comment.

JAMES M 
Rating:
5.0

Customer did not leave a comment.

HOLLY G 
Rating:
5.0

The price has risen quite a bit in the last 3 months.

DONALD M 
Rating:
5.0

Very responsive and professional

James T 
Rating:
5.0

Heather is always a pleasure to deal with

ANNETTE S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JARED R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BARBARA M 
Rating:
5.0

Great company. Owner and staff are very helpful.

Erie R 
Rating:
1.0

Explain better about the mileage and the price and how it works. I was very confused and upset when I returned it to heater that I owed $169.00.

EXIE F 
Rating:
4.0

Customer did not leave a comment.

RANDY P 
Rating:
5.0

Very knowledgeable, helpful, and customer minded. Best U-Haul location we have used and continue to use every month.

MICHAEL S 
Rating:
1.0

Customer did not leave a comment.

Shamaun S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DIANE P 
Rating:
5.0

I told the woman working there I was in a hurry and she immediately got me taken care of, no questions. Great experience. I wish I’d have caught her name.

KATIE P 
Rating:
5.0

The process was easy and straightforward!

Elise M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SANDRA F 
Rating:
5.0

Customer did not leave a comment.

ANNETTE S  |  First Impressions 
Rating:
1.0

I never closed my unit, you illegally sold my unit with heirloom belongings in it. Tried to pay and you refused to accept payment , yet I have another storage on peach street that's just fine. Hmmm.

DORIS J  |  Overall Experience 
Rating:
5.0

.

ADAM A 
Rating:
5.0

Customer did not leave a comment.

SHARNITA A 
Rating:
5.0

Customer did not leave a comment.

Michelle B 
Rating:
5.0

Customer did not leave a comment.

MARK W 
Rating:
5.0

Customer did not leave a comment.

ETHEL M  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Marie C 
Rating:
4.0

Customer did not leave a comment.

TAKEEMA K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cheryl A 
Rating:
5.0

Customer did not leave a comment.

Charles V 
Rating:
5.0

Customer did not leave a comment.

JENNIFER H 
Rating:
5.0

Very good 👍

Nikolay B 
Rating:
3.0

Customer did not leave a comment.

Darlene P 
Rating:
5.0

Staff was friendly and offer things we might need like boxes and dolly's and even help. Clean location and very helpful staff

TIMOTHY R 
Rating:
1.0

Asked if there was a nearby auto repair shop and male worker said no, auto shop was across the street. While attempting to drive my vehicle onto trailer, worker placed trailer ramp directly in line with a patch of ice; which made getting up the ramp impossible. I asked worker to shovel and place salt to allow for my car ability to make the ramp. Once the worker shoveled the ice, I was able to drive up the ramp. With workers nowadays, they possess no common sense or logic.

PATTI T 
Rating:
5.0

Customer did not leave a comment.

John O 
Rating:
2.0

The tires were bald and caused me to get stuck and slide.

SHANEQUA L 
Rating:
5.0

Right in the center of Erie with plenty of parking and turning space. Staff was efficient. I was in and out in under 5 minutes for my drop off!

MARY M 
Rating:
4.0

Customer did not leave a comment.

David B  |  Online Move In 
Rating:
5.0

The workers who I met there the 2 guys and one female employee were all very friendly and polite and gave great service

RAFAEL S  |  Online Move In 
Rating:
3.0

Top of the storage unit which I'm renting is a 10x10 and it's all open and I don't like that besides that the hours you're not convenient to get in and out That's U-Haul schedule not our schedule when you're moving everything is chaotic and Kl'sl chaos rules day. I'm more convenient hours should be available for people that are renting our schedule can't go for U-Haul schedule they should make themselves available because when you're moving anything can happen and things take a long time more than expected and it's not a bad it's not a good situation for this for this to be done to people You're paying enough

DEBORAH D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GARY B 
Rating:
5.0

Customer did not leave a comment.

LARRY R 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S 
Rating:
4.0

The people were very nice. However, when we got the van, the windshield was covered with ice and thankfully we had a scraper in our car. What was worse is that the interior of the van was full of snow and slush. We had to purchase a tarp to put down over the floor to keep our items dry.

JEFFREY L 
Rating:
5.0

Nothing, great service!

CHARLES W 
Rating:
4.0

Better snow removal

Nathan M 
Rating:
3.0

A little frustrated but got it done

Sonya C  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JESSICA B 
Rating:
5.0

Customer did not leave a comment.

MARK W 
Rating:
4.0

Perhaps review the bill with customer with more detail. I had a billing issue however, things were jumbled around during the reservation so I'm I'm sure they thought it was normal and I didn't ask questions (I was tired).

JENNIFER L 
Rating:
5.0

Customer did not leave a comment.

SIDDHARTH R 
Rating:
5.0

Customer did not leave a comment.

TYANNA Y 
Rating:
3.0

Need longer access hours

Jodie M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cheryl A 
Rating:
5.0

Everything was perfect

Carla S 
Rating:
5.0

Customer did not leave a comment.

BARRY R 
Rating:
5.0

June, Juan, and Heather have always treated me in the most professional way. I will always go to them even if it means I have to drive an extra hour.

GARY M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M 
Rating:
4.0

Customer did not leave a comment.

ARTHUR B 
Rating:
5.0

This is a excellent place of business.

William M 
Rating:
5.0

Customer did not leave a comment.

DANIEL D 
Rating:
5.0

Customer did not leave a comment.

William M  |  First Impressions 
Rating:
1.0

I was kicked out of there and refunded my money for something I didn't do and when I was moving my stuff out I couldn't get it all in 1 night the staff put all of my stuff in the trash. I wouldn't recommend this storage unit to a soul ever in my life!!

Joshua M  |  Overall Experience 
Rating:
4.0

From beginning to end my experience with U-Haul was very good. Employees were very professional and courteous.

ELIZABETH L 
Rating:
5.0

The vehicle had an odor to it almost like farm animal. Staff was great location was convenient and clean vehicle appeared clean other than some mud in the back portion of the van, but the odor was not pleasant.

CHARLES P 
Rating:
5.0

Customer did not leave a comment.

Rachel H 
Rating:
5.0

Customer did not leave a comment.

ADAM S 
Rating:
5.0

The clerks was very pleasant.

CLAUDETTE G 
Rating:
5.0

thank you mr hill

ROBERT H 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M 
Rating:
5.0

Customer did not leave a comment.

JESUS A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Troy h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHELLE P 
Rating:
5.0

Customer did not leave a comment.

ANNETTE S  |  Overall Experience 
Rating:
5.0

Everything was great except the digital truck check out experience. It takes longer than going in, and we ended up having to go in and have a customer representative come out anyway.

Mark F 
Rating:
5.0

Customer did not leave a comment.

QUE L 
Rating:
1.0

You just charged me over $2000 for a truck I drove like 20 miles!!!!! Please fix immediately!!

ROBERT G 
Rating:
5.0

Customer did not leave a comment.

GREGORY G 
Rating:
1.0

Poor management and rude customer service reps. Locked out of a unit that was paid for and wasn't allowed in even though paid.

Thelma G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glen C 
Rating:
5.0

First time using U-Haul storage. Great all around experience with doing everything online or with the app. Thanks

Brian P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GRANT F 
Rating:
5.0

Drop off was incredibly easy and the personnel very friendly.

ERIC R 
Rating:
5.0

Customer did not leave a comment.

RICHARD K 
Rating:
5.0

Customer did not leave a comment.

MARK L 
Rating:
5.0

Customer did not leave a comment.

ROMAN W 
Rating:
5.0

Thank you!

kim m  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

George o  |  Overall Experience 
Rating:
1.0

You guys reached out to me for loadshare promised $625 returned to be after drop off then I’m told 3-5 business days then today on the 5th business days I call the department and they say 7-10 business days. I will never recommend U-HAUL nor your LOADSHARE . The persons stuff I delivered is enjoying their things and the money that was supposed to be sent is off in space . How did I get a refund for $16 for my boxes but for some reason the loadshare hasn’t come . I am contacting the BBB this is insane and you guys should be ashamed !

Deborah S 
Rating:
3.0

Give more information to the customers about the rental process.

BENJAMIN G 
Rating:
5.0

Customer did not leave a comment.

CHARLS C 
Rating:
1.0

Tried to reach out before they sent my belongings to auction, could never get in contact with anyone.

PARIS M  |  Overall Experience 
Rating:
1.0

The girl who runs this place is rude and nasty to people she would not even work with me to get my stuff so I lost everything that was in there

Racheal T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sacha C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer M 
Rating:
5.0

Top notch place!!

Steven S 
Rating:
5.0

The Whole Experience Was Great !! Kept all my items good and Big free would Recommend!!!

Diamond M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEISHA P 
Rating:
3.0

Customer did not leave a comment.

ERNEST S 
Rating:
5.0

Customer did not leave a comment.

RICKY R 
Rating:
4.0

Customer did not leave a comment.

Terri M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRYAN C  |  Overall Experience 
Rating:
4.0

I'm good.thanks

George o  |  First Impressions 
Rating:
5.0

Thank-you for your Fast and courteous service. It was greatly appreciated!

Tracy G 
Rating:
5.0

Customer did not leave a comment.

Gary B 
Rating:
4.0

Customer did not leave a comment.

Geralyn t 
Rating:
5.0

Customer did not leave a comment.

Kyon J  |  Overall Experience 
Rating:
3.0

my unit over all was not cleaned

JESSIKA L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TIA N  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAUL A  |  Overall Experience 
Rating:
5.0

I love Heather she is the same each and every time I go there. She knows her job well..I always go there.

Jessica B 
Rating:
5.0

Customer did not leave a comment.

Paul A 
Rating:
5.0

The customer service team is amazing and friendly. Very helpful and when I have moving needs or storage needs in the future I will intentionally return to this location. Thank you

Amber D  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Megan C 
Rating:
5.0

Customer did not leave a comment.

Elizabeth m 
Rating:
4.0

Customer did not leave a comment.

Keith W 
Rating:
5.0

Customer did not leave a comment.

Patrick M 
Rating:
5.0

No. Pleasant experience this time.

Natasha R 
Rating:
5.0

Nothing . very professional very understanding of our needs the gentleman that waited on me was very kind and helpful.

Robyn P 
Rating:
5.0

App self service doesn't work.

Jorge C 
Rating:
2.0

I already said the glass was all dirty with bird pop and the girl was not any friendly and made us take the insurance because we didn't have our policy number she had a face like she hates her job no a rather go to the other uhah than there

Yasenia O 
Rating:
5.0

Customer did not leave a comment.

Tricia O  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

Yolanda B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathleen M 
Rating:
5.0

They were great at the 12th Street store and the Pittsburgh Avestore (which I went to first). However, it might be a good idea to have more than 1 appliance hand truck at the Pittsburgh Ave location. There were at least 6 of them at the 12th Street.

RON C 
Rating:
4.0

One item I requested was not available, not a big deal but did impact my move

Ronald W 
Rating:
4.0

Customer did not leave a comment.

Paul N 
Rating:
5.0

They didn't seem to care about the problem I reported about the rental truck I used

Kenneth K  |  Online Move In 
Rating:
5.0

Best uhaul experience I have ever had. Nice people doing great work.

Jonathan G 
Rating:
5.0

Customer did not leave a comment.

Saundra S 
Rating:
5.0

Very easy to do the return! Easy drop off location.

Shelly T 
Rating:
5.0

There is a night which appeared to be a vagabond (narcotic users) presence in and around the facility which made me nervous moving In and being in the facility long

Amber D  |  Online Move In 
Rating:
5.0

Thank yall for the well kept storage

ARTRE K  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Patrick K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherry L  |  Online Move In 
Rating:
3.0

Not everyone had a good attitude.

marian y  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rena W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KATHARINE M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Drew K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Troy h  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brian P  |  Online Move In 
Rating:
5.0

I made a mistake and got the wrong size but the girl straighten everything out for me and all is good thanks

JOHN K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandi K  |  Online Move In 
Rating:
5.0

Very easy check in easy to understand as explained by the girl who helped me everything went very well thank you

JOHN K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janelle B  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Justin M  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

LUCRECE W  |  Overall Experience 
Rating:
5.0

The staff at the west 12th st location was very friendly and helpful

Carrie P  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

angela k  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hasan W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Veronica A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vermaine T  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ALISA K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VICTORIA C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose R  |  Overall Experience 
Rating:
5.0

Very clean, orderly and friendly staff. Would recommend it!

lisa w  |  Overall Experience 
Rating:
1.0

Heather, the manager, along with two male staff members were less than helpful and/or knowledgeable every time I tried to get anything accomplished. An example of how chaotic and poorly run this facility is- once I locked my unit open and they placed a green lock on my unit. I had to call three different times, three different days before they actually had their lock removed like I had requested them to do several days and several times before. I also had a water leak into my unit from the adjacent bathroom causing a little bit of water damage to some of my things in the unit. I called several times, left a few messages and no one even called me back to file a small insurance claim to cover the damages. Finally I got Heather on the phone and she started the claim.She told me she would start the claim and send me a link to upload my photos of the damages, but that link never came and unbeknownst to me the claim was never further investigated on my end, nothing was even said to me in response to my subsequent requests and they just closed out my claim with no further communication with me. I decided it was in my best interest to remove my property from the facility as it was not properly accounted for or looked after. I had my partner rent a box truck from the facility and when they inquired about the free storage unit that was suppose to come with any rental, they were denied as was I when I rented one a few months back. I wasn’t any part of the latter rental, nor was I listed on the previous one about 3 months ago, however, as a result of my name/account being listed as a problem, neither person was allowed to get the advertised free unit for a month. I’m not certain the deal was going on 3 months ago, but I know it was 2 days ago and they were denied the offer listing me as the outstanding issue. I had nothing to do with the rental and I didn’t owe any money, so I don’t know how they could even do that. Beyond that,the heavier set gentleman ran his mouth to my partner about what a problem I had been and about how nice it will be once I’m gone for good and that I was not welcome or wanted back. I was floored by those remarks, especially since I was the one whose insurance claim was just swept under the carpet and I was the one who had to come back 3 different times when I was in town from Chicago and had to actually extend my stay, bc I couldn’t get into the unit. They were the ones who repeatedly forgot to remove the lock I had requested them to remove 3 different times, but I was the issue…. Uhaul on W 12th Street in Erie was beyond very unprofessional with their lack of communication, coordination and non-existent follow through. I will never recommend renting a uHaul rental,, storage facility or anything else that has to do uHaul to anyone ever again in my life as a result of my interactions with them over these last few months. I am beyond dissatisfied with their lack of professionalism and childish, caddy behaviors. 0 out of 5 stars all the way across the board,,very dissatisfied.

Lisa W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DION C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latresa R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LUCRECE W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sacha C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Altonette S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Taja J  |  Overall Experience 
Rating:
4.0

Heather is always friendly and helpful

ANNETTE S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Curtis n  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DIANE D  |  Overall Experience 
Rating:
1.0

Because advertisement says you get one month free with the size truck I had and the manager from the storage place charged me $143 and I thought that was unfair then she said she could do it because it was her store in that program was no longer with their facility, so I just wouldn’t have taken it there if that were the case.

Bridgette W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

APRIL C  |  First Impressions 
Rating:
5.0

The only problem was that at times you could not get directly to the store when needed

JOSE P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LORIE H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tabitha h  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jessica W  |  Online Move In 
Rating:
1.0

While moving out I had a terrible experience. Another patron held up the elevator for an hour. I asked the 6 men to unblock the elevator so I may bring my stuff down. I was ignored by the men who just stared at me. I was then scared. I continued to wait until I couldn’t wait anymore. I called the office, the girl working was alone helping customers and she would help me when she was free. By the time she came to help me, the men had disappeared. Do to this experience, I don’t think I will ever use your facility again. Being a single woman, I was scared of these men, and there was no help to be found.

CHRISTINE M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ARIANA G  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kimberly S  |  Overall Experience 
Rating:
5.0

We loved it! Wish we could stay forever!

David S  |  Overall Experience 
Rating:
5.0

Excellent service, they go above and beyond!

Sharyn A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle T  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JADE S  |  Overall Experience 
Rating:
4.0

Perfect for the situation I was in! I had to be out of my apartment by July 25 and didnt have space to put my stuff until after August 14th. This storage was the perfect transition spot.

Gabe G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GRACE M  |  Overall Experience 
Rating:
5.0

The staff member was very friendly and courteous. She made sure that my needs were met. 😊

YOLANDA M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MIKE S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAURA B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robin I  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

KATHY K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARYALICE R  |  First Impressions 
Rating:
5.0

All good

Ronnie C  |  Overall Experience 
Rating:
5.0

As of right now I have no complaints.

Caroline M  |  First Impressions 
Rating:
5.0

You guys are doing a great job keep up the good work 👍👍

darilo b  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie G  |  First Impressions 
Rating:
5.0

The place was excellent

Howard E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KELLY H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jodye C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cassie H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas T  |  Overall Experience 
Rating:
5.0

If was one to ten I'll give it a ten🤗

luz E  |  Overall Experience 
Rating:
1.0

Roaches

Alyssa W  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Amia S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamie R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANNETTE S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

angela k  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOSE P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jordan F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristina W  |  Online Move In 
Rating:
5.0

Very clean and workers are very friendly.

Alexandra A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KELLY H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tristan j  |  Overall Experience 
Rating:
5.0

Very comfortable and polite workers. And they were absolutely helpful. Thank you all so much..

marian y  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GIOVANNI B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Molet J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RONALD F  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Brad B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

amanda f  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Deneen M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mary R  |  First Impressions 
Rating:
5.0

Always a good experience

Johnthan G  |  Overall Experience 
Rating:
1.0

you better cancel this unit cuz i ain't paying for it. I've never been treated so horribly by a service company in all my life. I will actively encourage eveyone to never do business with you

Daniel L  |  Online Move In 
Rating:
5.0

Easy access and Heather was great to work with. She made the process very smooth and easy.

Cameron Z  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

tasha s  |  First Impressions 
Rating:
5.0

I like June her customer service skills were awesome I like her energy I will definitely recommend my family and friends

Tashara B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammy S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deasia k  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ZANDRE C  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Jessica O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rakesh K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Miranda B  |  Overall Experience 
Rating:
5.0

This facility has always been above board for me and people I send there .

John J  |  Overall Experience 
Rating:
1.0

I didn’t have the key to the lock that I purchased at the facility and they didn’t have a way to get the lock off. So I asked if I could just cut it off myself and they responded with, if I did that they would call the authorities and they forced me to pay $100 to have a locksmith cut the lock off

Toby W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kirsten T  |  First Impressions 
Rating:
5.0

The only complaint I have is that I was misquoted but that was from the Portland, Oregon office. It was not the Erie offices fault. The under quoted by 800.00 so that was not a pleasant surprise when I had so pay the truck bill.

Danielle T  |  Overall Experience 
Rating:
5.0

All good

Ronnie C  |  First Impressions 
Rating:
5.0

This facility was exceptionally clean and convenient. Access was easy and well lit.

JAMES K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEVONNE W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Toby W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Virginia Y  |  First Impressions 
Rating:
5.0

It would be better to have the customer too off the gas tank instead of fill to the level. It is difficult to hit the level.

JAMES K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy S  |  First Impressions 
Rating:
5.0

The facility is very modern and clean. I highly recommend this location. The staff was friendly and I like the added security to access the building. If you care about your stuff this is the place to store it.

Mark N  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frankie L  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rebecca P  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Antionique D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelly K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

June M  |  Overall Experience 
Rating:
5.0

The only vulnerability I can see in the operation is the use of magnetic strip swipe cards. If the facility upgraded to key fobs, the whole experience could be free of any hassle. I haven't had any problem yet - I'm just saying this is the only weak point in the whole security system.

Andrew V  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christina P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JULIE L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tralonda J  |  Overall Experience 
Rating:
4.0

One issue: I saw free lock when I googled uhaul and expected to receive one upon getting a locker only to find out that it is only for folks who paid online. I am disappointed about having to pay $11 unexpectedly. Matt Miles locker 2013

matthew m  |  First Impressions 
Rating:
1.0

I lost EVERYTHING all of my children's thing's, the staff wouldn't work with me my dead father's thing's, my kid's have nothing now, from clothing, everything we owned is gone, and your staff just didn't care.

Melissa A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daryhl P  |  Overall Experience 
Rating:
5.0

Heather was great to deal with!

Ross S  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Richard C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeremy L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erica K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James J  |  Overall Experience 
Rating:
5.0

Thanks so much for everything in special for you amazing services in My sweet guy Quentin . You are the best.

Shaina A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dave M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Floyd G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mercedes B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDREW D  |  Overall Experience 
Rating:
5.0

Clean building and friendly staff. The gentlemen that was working at the time of the 12th st Erie location is awesome! I called and spoke to him and let him know that I was running a couple minutes behind and he said and waited for me which is extremely helpful and awesome!!!

Michelle B  |  First Impressions 
Rating:
5.0

Very helpful, friendly, and courteous.

Cheryl H  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Linda S  |  First Impressions 
Rating:
2.0

The facility was clean, the local staff was friendly and helpful in the beginning, but several of us got stuck inside the building when the elevator got stuck on the 2nd floor, and the doors lock once you enter the stairs, so there wasn't a way or or back onto the storage floor. Customer service told us no one would come help us until the next morning?! We found an emergency exit that was unlocked and went out that way, but my storage unit was left open and unlocked because I was unable to get back onto the 2nd floor to close it up. I had to wait until staff showed up the next morning so I could get up to my floor from the stairs because the elevator is still broken. What started out to be a great experience quickly turned disastrous because all the customer help and emergency numbers and representatives were not willing to help us get in contact with anyone local that would help us get out of the building.

Brianna C  |  First Impressions 
Rating:
5.0

Very clean units along with terrific staff members. I highly recommend this cite for any storage needs. Thank you. Terry Kerstetter

terry k  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Floyd G  |  First Impressions 
Rating:
5.0

Thank you !

ANDREW D  |  First Impressions 
Rating:
5.0

Very pleased!

Dane B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

James H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angelo L  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Connie H  |  Overall Experience 
Rating:
3.0

Holiday hours aren't convenient but I completely understand.

melissa m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barry R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CRYSTAL C  |  Overall Experience 
Rating:
5.0

The people were very nice.

Jessica B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Athena P  |  First Impressions 
Rating:
5.0

U-Haul storage is great. Fast, convenience and friendly

Tabitha C  |  Overall Experience 
Rating:
2.0

Manager is horrible & isn't friendly or helpful. She's only hurting business & needs to be trained in customer service cause she lacks any.

Neil M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew M  |  First Impressions 
Rating:
5.0

Well run store

JONATHAN G  |  Overall Experience 
Rating:
5.0

The facility itself was great. I do have a concern with all three of my storage units had dust, leaves and debris throughout on my couches and mattresses

Paula S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Khwan M  |  Overall Experience 
Rating:
4.0

Thank you for your service there were no problems with our stuff have not seen any mice yet

Veronica G  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Morris P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela F  |  First Impressions 
Rating:
3.0

A big hole in wall in unit rat traps everywhere

Veronica G  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Helene S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VICKI G  |  Overall Experience 
Rating:
1.0

Removed and threw away items before contacted to close out the unit. Never had this problem with any other storage unit.

Doug M  |  Overall Experience 
Rating:
1.0

Only accessible Monday-Friday until 7 pm. Their is construction going on which caused all of my belongings in the storage unit to be covered with dirty and dust. Rat or mice droppings were found on my belongings

RAKIM E  |  Overall Experience 
Rating:
5.0

Thank you for your staff they were polite and courteous don't change.

Miguel F  |  First Impressions 
Rating:
5.0

The front desk lady is great!

Joseph S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christine M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Esther G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VICKI G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMAS A  |  First Impressions 
Rating:
5.0

Thank you for your services as I relocated and traveled 2hrs to storage. Four weeks later, moved again into my new place.

Allen E  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Eric M  |  First Impressions 
Rating:
3.0

Staff was not always very friendly. Seemed as though having to actually do any work while at work was too much to ask of them. The dust from construction made the facility dirty. Including the inside of the unit we rented. Also being locked out of the unit for a week because of construction was annoying since I still was charged for that time period.

Stacy S  |  Overall Experience 
Rating:
1.0

They lady at the front was very rude and impolite and short patient

kenyatta h  |  Overall Experience 
Rating:
4.0

Access hrs is what was concerning but other than that everything else is good!

TIA J  |  Overall Experience 
Rating:
5.0

Staff were helpful! Facility smelled very clean and one employee was actually wiping down and cleaning outside of units and walls while I was unloading my vehicle. Very easy and convenient location of facility. Also great hours of operation and hassle free easy access. Makes moving a breeze! Thanks so very much!

FARREN S  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Robert D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allen E  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michele B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Esther G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Selisa M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kozani A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dave M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Doug M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rita S  |  First Impressions 
Rating:
3.0

Get new management

HENRY P  |  Overall Experience 
Rating:
2.0

I’m being charged a higher fee than I was quoted!!! Please see me emails

Christine M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lori O  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

HENRY P  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

HENRY P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark B  |  Overall Experience 
Rating:
1.0

I reserved a unit online. When I arrived, I was told it wasn't available even though I had a reservation confirmation. The woman at the desk was extremely rude and completely unhelpful. She refused to honor the price I had been quoted in the reservation for a different, similar unit.

Jane F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Henry P  |  First Impressions 
Rating:
5.0

Very, very pleased. I was afraid that I may belongings would be exposed to bedbugs once I moved out, but all is well. I'm extremely satisfied with UHaul

Desiree L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicholas S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debbie B  |  Overall Experience 
Rating:
5.0

Pleasantly surprised at the options of services. Very helpful staff members and will use them again. Thank you

Debbie B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David H  |  Overall Experience 
Rating:
5.0

Staff very polite and professional.

Tony D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chad H  |  First Impressions 
Rating:
1.0

Everything In my storage unit was covered in black dirt

Mindy D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel C  |  Overall Experience 
Rating:
4.0

We never got the access code or key to enter the storage unit after office hours

AIDEN N  |  First Impressions 
Rating:
5.0

Staff was outstanding, professional and courteous. Would highly recommend this storage facility to anyone in the Erie area that is in need of storage facilities.

David M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard S  |  First Impressions 
Rating:
5.0

The storage facility was cool in temperature which was nice and it was very clean! I was helped by Karon and Heather who were extremely nice!! one thing I will say is there aren’t any security cameras (that i noticed) on the outside or inside of the storage unit part of the building. As a single young female who’s storage units were in the back of the facility it made me a little worried but I made sure I had someone with me or went in the daytime. I would be sure to rent with them again!!

torrie b  |  Overall Experience 
Rating:
5.0

Excellent customer service and a resonable rate for thebunit size I needed.

Randall S  |  Online Move In 
Rating:
5.0

Na

brian b  |  First Impressions 
Rating:
5.0

Customer service was excellent! Great pricing! No complaints. Would recommend to anyone looking for storage.

James M  |  First Impressions 
Rating:
5.0

Fast friendly service from start to finish!

William M  |  First Impressions 
No reviews have been submitted for this location.
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