Customer Reviews for U-Haul Moving & Storage of Downtown Fairfield

1311 reviews

1327 W Texas St   Fairfield, CA 94533

(707) 434-0989

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(707) 434-0989

1327 W Texas St
Fairfield, CA 94533

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Timothy S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
4.0

I received U-Box for Vacaville, but was routed to Woodland. This resulted in me putting extra 70 miles on U-Haul truck. I think I should be reimbursed for this mileage difference. I look forward to your help with resolving this issue. Thanks.

C R. 
Rating:
5.0

Tameka was an absolute professional!! She helped me from begin to end with the greatest of customer service! I've never rented a truck before and she helped me with every detail. She had her small staff were excellent!

Andrea D. 
Rating:
4.0

Customer did not leave a comment.

Christopher N. 
Rating:
5.0

Customer did not leave a comment.

Christopher L. 
Rating:
5.0

Great staff. Friendly and competent.

Jeffrey V. 
Rating:
5.0

Customer did not leave a comment.

Angelica M. 
Rating:
5.0

Customer did not leave a comment.

ALEX C. 
Rating:
4.0

Customer did not leave a comment.

John N. 
Rating:
5.0

Great service!

micheal C. 
Rating:
5.0

new staff is exceptional; thanks for making a change as this decade long guest notices the gigantic difference.

Jerome S. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Customer did not leave a comment.

Kathryn E. 
Rating:
3.0

Customer did not leave a comment.

Michael B. 
Rating:
2.0

The employees wanted me to help them back the trailer to the storage area because they didn't know how to back it up.

Michael B. 
Rating:
5.0

If we need to do it again, I will definitely come back to this place.

Danilo P. 
Rating:
5.0

Customer did not leave a comment.

SELENA A. 
Rating:
5.0

Customer did not leave a comment.

MARK C. 
Rating:
4.0

Customer did not leave a comment.

Gustavo S. 
Rating:
5.0

Customer did not leave a comment.

Alan W. 
Rating:
5.0

Customer did not leave a comment.

La Shawn M. 
Rating:
5.0

The drop-off staff was helpful, knowledgeable, and accomodating.

ROLANDO A. 
Rating:
5.0

I was sent to another location from what was initially emailed. Both locations were friendly.

JENAHMARI Y. 
Rating:
5.0

Very easy, pleasant process to rent and return. Very friendly staff. I will come here again for my moving needs.

William M. 
Rating:
5.0

As usual the service and equipment were perfect.. My favorite UHual location to rent from...

Theodore V. 
Rating:
5.0

Customer did not leave a comment.

Andrea A. 
Rating:
4.0

Customer did not leave a comment.

HANA S. 
Rating:
5.0

Customer did not leave a comment.

Sandeep S. 
Rating:
5.0

What can be a painful process in checking in was made wonderfully easy at this location. Had everything ready and all ducks in a row. Would definitely go back here for all rental needs.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

EDMUND L. 
Rating:
5.0

Please check the license plate, its hanging on by one screw

ROBERT A. 
Rating:
1.0

Customer did not leave a comment.

Joshua L. 
Rating:
5.0

Not significant mud/dirt on trailer, only outside. But functional and all in good condition.

MARCO L. 
Rating:
5.0

Very friendly staff, offered all the help I needed, Unfortunately I had to use two small storages because they ran out of the bigger ones

mohamed z.  |  First Impressions 
Rating:
5.0

Prompt Courteous Service everytime! I will continue tonuse this Location every time!

Timmy S. 
Rating:
5.0

Nothing that I am aware of. The staff was nice, friendly, knowledgeable in their products of service. It was a pleasure communicate with them. My overall experience would be a 10+. Customer service was great! I look forward with doing business in the near future.

ELAJAH R. 
Rating:
5.0

Excellent customer service, clean vehicle and easy pick-up and return process.

Jesse C. 
Rating:
5.0

Great costumer service for all costumers please thank you.

Alejandrina C. 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
5.0

More online services to make faster the proces

Victor T. 
Rating:
5.0

Staff was very friendly. Store was clean and organized. Special thanks to Tamika for her assistance or should I say hooking up the motorcycle trailer to my truck. Very customer oriented!

VINCENT O. 
Rating:
4.0

Make it this way that pick up the truck anywhere and leave it at any location without extra charges.

Rajinder B. 
Rating:
3.0

Customer did not leave a comment.

Edward K. 
Rating:
5.0

Customer did not leave a comment.

KEVIN P. 
Rating:
5.0

Once again a awesome experience

LEO S. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

The staff was very helpful, especially in backing the trailer.

ROLANDO A. 
Rating:
5.0

Customer did not leave a comment.

Randy C. 
Rating:
4.0

Customer did not leave a comment.

mahsa A. 
Rating:
5.0

Customer did not leave a comment.

Monica D. 
Rating:
5.0

Customer did not leave a comment.

DANIEL D. 
Rating:
5.0

Customer did not leave a comment.

Andre S. 
Rating:
5.0

Keep up the good work Good customer service

Edmund L. 
Rating:
5.0

I have used uhaul previously years ago. When moving back to California I used uhaul truck and storage. Was given a great deal when I used both. Staff have always been friendly and the storage site is always clean

Natalie H.  |  First Impressions 
Rating:
3.0

I did not receive a billing statement from the Fairfield location as of May 12 2021. can you have that location send my bill?

Lawrence H. 
Rating:
5.0

Customer did not leave a comment.

Kevin A. 
Rating:
4.0

Customer did not leave a comment.

ALYCIA R. 
Rating:
5.0

Staff was on point!

Timmy S. 
Rating:
5.0

Customer did not leave a comment.

SEAN B. 
Rating:
4.0

Customer did not leave a comment.

ZACHARY ALAN A. 
Rating:
4.0

Customer did not leave a comment.

Art G. 
Rating:
2.0

We did reservation for 7am, once we got there they say they do not have the size we request they change it to different size then they send us to a different location and they said they are confirming when we went to different location there was nothing available we came back then they gave us the size truck we need,We are not Happy.

NAJIB Z. 
Rating:
5.0

Staff at this location had an excellent attitude, and we're clearly doing the job of more than one person, but the skill and enthusiasm they displayed was top notch

Glenn M. 
Rating:
4.0

Nothing- you all was very friendly

DEBORAH W. 
Rating:
4.0

maybe add an ICE machine in the middle since there's nothing in-between the seats

LEVI R. 
Rating:
5.0

Very good customer service in Fairfield thank you!😁

Raymond Z. 
Rating:
5.0

Customer did not leave a comment.

ALEXIS W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALEXIS W. 
Rating:
4.0

Customer did not leave a comment.

Cliff C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Person who check in my return said my receipt will be emailed to me. I have yet to receive an email. Otherwise everything else is good. Great customer service.

Augusto C. 
Rating:
4.0

The man was very friendly and willing to go the extra mile for you but the lady could use some customer service training..

steve C. 
Rating:
5.0

This is the second rental from this location this year and both times the staff has been SUPER friendly and nice. Makes the day go better.

Nicholas C. 
Rating:
5.0

Friendly customer service

FRANCISCO A. 
Rating:
4.0

Customer did not leave a comment.

Phyllis B. 
Rating:
3.0

The overall customer service is great except for a employee name Tamika who racially profiled me as a thief

Jamie W. 
Rating:
5.0

Customer did not leave a comment.

RONALD L. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
4.0

Customer did not leave a comment.

Sarah G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sarah G. 
Rating:
5.0

The customer service was extraordinary!! Very friendly loved it

ENRIQUE T. 
Rating:
4.0

Staff here was OUTSTANDING! They went above and beyond to make sure I could pick up right at the end of the day. I'm sure they wanted to go home too, but they were kind and courteous amd frankly, what more could I ask for? Pricing went up since the last time, but such is life lately...

KEVIN G. 
Rating:
5.0

Customer did not leave a comment.

Jamar W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT N. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

MARVIN A. 
Rating:
5.0

It was good

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

JULIE H. 
Rating:
5.0

Customer did not leave a comment.

AZZA E. 
Rating:
5.0

Customer did not leave a comment.

Andrew C. 
Rating:
5.0

Always fast n easy transactions

Virgilio J. 
Rating:
3.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

NOLAN R. 
Rating:
5.0

Customer did not leave a comment.

Stacey K. 
Rating:
5.0

Extremely friendly people at this location

DEREK Y. 
Rating:
5.0

The U-Haul team were great to deal with and extremely professional and pleasant. Thank you

Patrick P. 
Rating:
4.0

I overpayed for gas. I wish that I was able to monitor the gas intake while pumping. Everything else was great and the staff was friendly

Karima W. 
Rating:
5.0

Personnel are already on site waiting to check in trucks making my drop off in and out.

Marbien T. 
Rating:
5.0

Customer did not leave a comment.

Cole S. 
Rating:
1.0

I had made reservation for 11:am to 11:am the next day. I had a time line that was critical for me to finish and this time line was suggested by the lady that help me make the reservation. When I got to the store to pick up the truck they told me that someone had put a reservation in before me and that It was do back by 9:00 am the next day.. that was possible for me to achieve. there for I was late getting back and was charge the extra days renta. also I was charge for the use of the dolly which I said I did not need I have my own. And I would like to know why I was charged the extra mileage. The truck was great the rest sucked I made reservation and I don't feel that I should have to pay the extra day.

Darrell P. 
Rating:
5.0

Nice and courtesy to customers

Nanci F. 
Rating:
5.0

Customer did not leave a comment.

Remylyn D. 
Rating:
5.0

Hire one more cashier in early hours

PHYLLIS B. 
Rating:
5.0

Customer did not leave a comment.

UBANNA O. 
Rating:
4.0

Everything was great until I tried calling the 800 number to order a remote for the gate and left several messages but no one ever called me back. Every time I I called the 800 number I was transferred to a voicemail. It seemed no one knew how to direct me but yet there’s advertisements with the phone number regarding a remote for the gate posted all over the gate. No one at the local store could help me since it is no longer privately owned. The two people who run the store are absolutely wonderful and very helpful. The lady’s name is Neirman (sp?), and I forgot her husband’s name. Great people and very professional. I will miss them.

Sherri M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LATONYA L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carolyn S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT W.  |  Overall Experience 
Rating:
5.0

I only left because I had to move all items into my garage. My husband passed away and I can no longer afford this unit. I wish this location all the best in the future. Thank you all, Jackie Wilson

JACKIE W.  |  Overall Experience 
Rating:
1.0

I believe I was overcharged Emma led to believe that I was paying on time. What a rip off. Very bad customer service also they lied about the storage place that I was renting it was supposed to be a smaller unit but I paid for a larger unit. U-Haul bad business practices I am usually a satisfied customer but I've been getting ripped off from U-Haul 4 years. Wish I did not have to use them but I do. That's why I think they do what they do. Because people have no other choice but to use their services

Bryan R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Karen P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GEORGE N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Timothy S.  |  First Impressions 
Rating:
5.0

The husband and wife team has always been kind and funny enjoyed the conversations we'd carry on at times I'd purposely go in to pay my storage bill just to stop by and chat. Now the office is down the street and ran by U-hall basically pay by ph. Still great service

CLARENCE N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert C.  |  Overall Experience 
Rating:
5.0

Staff is SO kind & professional! The facility was impeccable, clean & very well maintained. I’d go through these guys 10x over!

Brittany S.  |  Overall Experience 
Rating:
5.0

I have nothing but praise for the service and attention I received in my almost 10 years of using your storage unit. If I have the need to use one again you will be the only place I will look too. Thank you

SANDY M.  |  Overall Experience 
Rating:
5.0

I told my friends that it’s the most reasonable in price to rent everyone else is $100 or higher. The unite was a good size. Very quite place I would rent from you again.

ANITA T.  |  Overall Experience 
Rating:
5.0

I appreciate the staff at the Fairfield location. They've always been knowledgeable helpful and kind. Godfrey M.

GODFREY M.  |  Overall Experience 
Rating:
5.0

Great experience.

JASON S.  |  Overall Experience 
Rating:
5.0

None

Kristine B.  |  Overall Experience 
Rating:
1.0

No problem with the storage unit, but I tried to rent 2 trucks from the same personnel and they ended up cancelling one of my reservations and then would not help me to rent another truck. Shame!!!!!

Joseph P.  |  Overall Experience 
Rating:
5.0

Very nice staff very helpful.

Tina l.  |  Overall Experience 
Rating:
5.0

great staff good facility thankyou!

DANIEL C.  |  Overall Experience 
Rating:
5.0

Very nice an helpful!

Marcus M.  |  Overall Experience 
Rating:
5.0

Nice people, well maintained

Tina l.  |  First Impressions 
Rating:
5.0

Customer service was excellent on both ends. The truck was easy to drive and mechanically sound.

Lisa M.  |  Reservation 
Rating:
4.0

i did not like it when ofc closed

PAM G.  |  Overall Experience 
Rating:
3.0

Over charged

Sharon B.  |  Overall Experience 
No reviews have been submitted for this location.

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