Customer Reviews for U-Haul Moving & Storage of Downtown Fairfield

1,449 reviews

1327 W Texas St   Fairfield, CA 94533
(Next to Napa Auto Parts)

(707) 434-0989

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(707) 434-0989

1327 W Texas St
Fairfield, CA 94533
(Next to Napa Auto Parts)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I really don't think improvement is needed. Service was excellent no suggestions for improvement at all. I will continue to get what I need for preparing to move across country from this U-Haul location even though there is a closer one near me.

Carol G. 
Rating:
5.0

This U-Haul location has been the best I've ever used. The service was friendly and facility was quite efficient. I will continue to use this U-Haul although it is a little further than the others from my home. Thank you for such a great experience!

MICHAEL A. 
Rating:
5.0

I like the truck was so clean I 100 % satisfied !!!

RICARDO J. 
Rating:
4.0

Customer did not leave a comment.

Sandra R. 
Rating:
5.0

The Lady who helped me was FANTASTIC. I can't recall her name but it begins with an "L". She changed my day and I am greatfully appreciative!

Geoff G. 
Rating:
5.0

This location was very clean and the employees were very professional and friendly.

MICHELLE H. 
Rating:
5.0

Customer did not leave a comment.

Dante T. 
Rating:
1.0

Be sure to have gasoline in truck . Also, be sure to make sure truck is running in safe working condition

MONIQUE G. 
Rating:
4.0

Customer did not leave a comment.

AARON W. 
Rating:
4.0

When I made my reservation online, it was for a 5×5 unit and since I rented a Uhaul van at the same facility on January 31, 2021 I was supposed to get the 1st month rental for free. When I got to the facility at 1327 W Texas in Fairfield, I was told that there wasn't any 5×5 units and all they had was a 5×10 for $10 more a month and they hadn't heard about the 1st month free. I agreed to the larger unit and it worked out perfectly. 5×5 would have been too small. Thanks for the error. I will still be using Uhaul for any moving or storage needs.

Laurence M.  |  First Impressions 
Rating:
5.0

Staff was very helpful and the truck was newer, very clean, and ran really well.

JEFFRY V. 
Rating:
5.0

Customer did not leave a comment.

Ashley H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theresa C. 
Rating:
5.0

Customer did not leave a comment.

Lora J. 
Rating:
5.0

Customer did not leave a comment.

DENISE P. 
Rating:
5.0

Very friendly

Bob I. 
Rating:
5.0

Customer did not leave a comment.

ORIEL O. 
Rating:
5.0

Nice and helpful! Easy in and out! One of the best I've rented from! Made me feel like family and not just a customer being rushed out the door! Thank you

Jamar W. 
Rating:
5.0

This location always has great customer service.

PHILLIS G. 
Rating:
4.0

Great experience with working with staff.

Angel V R. 
Rating:
5.0

Customer did not leave a comment.

RODNEY F. 
Rating:
4.0

Customer did not leave a comment.

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH C. 
Rating:
5.0

I have to say I was very pleased with my experience at this storage facility. Great staff and great clean facility.

Jay Alan J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shuntaye T. 
Rating:
5.0

Checking out was fast and without unexpected surprises:) Friendly and polite hostess.

Alexey S. 
Rating:
5.0

Great customer service and 24/7 equipment delivery

JONATHAN K. 
Rating:
4.0

Wasn't the fault of the folks working at this location, but your online system let me book a trailer that was not actually available for one-way transit. It all worked in the end though!!

Ryan B. 
Rating:
5.0

Very good

JUAN C. 
Rating:
4.0

I feel that there should be a restroom at the facility for their customers. It's almost inconsiderate to have a paying service of which the payees are denied a small offering of a place to wash rheir hands and use the bathroom.

KAREN B. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
5.0

The staff was friendly and helpful. The equipment was clean, but where you hold down the strap, the ratchet mechanism was rusty.

MANUELITO S. 
Rating:
5.0

Customer did not leave a comment.

IRWIN C. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Customer did not leave a comment.

JAMES J. 
Rating:
5.0

Very fast and proficient service. Would definitely use this location next time I move.

KATREENA D. 
Rating:
5.0

Customer did not leave a comment.

RODNEY F. 
Rating:
5.0

Everyone was extremely nice!

Skyler P. 
Rating:
5.0

U-haul rep was pleasant and helpful.

Steve P. 
Rating:
5.0

Customer did not leave a comment.

Claude Y. 
Rating:
5.0

Please fillup the gas tank, customer may be in a hurry to get to the place of move.

JOSEPH M. 
Rating:
4.0

As I put in my turn in notes: the interior windshield was very dusty, to the point of difficulty seeing when in sunlit direction . Please clean it for the next customer .

Ellen H. 
Rating:
5.0

they were great. kept my head screwed on when the trailer wasnt returned on time for my rental..

Paul M. 
Rating:
4.0

Customer did not leave a comment.

Scott E. 
Rating:
5.0

Customer did not leave a comment.

Brenda R. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
1.0

Too expensive looking to buy a trailer

EDUARDO G. 
Rating:
3.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Had a little wait and unhooked trailer.

Elvie R. 
Rating:
5.0

Customer did not leave a comment.

MANUEL P. 
Rating:
5.0

The latest rental we had , pet hairs are evident especially on the passenger side chair. Returning is quite challenging on the website link. Probably need to simplify. Anyway, we always appreciate the Staff that are nice and friendly. Thank you very much.

FRANCISCO A. 
Rating:
4.0

Customer did not leave a comment.

MARTIN T. 
Rating:
2.0

I already filled one of these out the other day but I'll do it again ABC says that I didn't return the dolly which I know I did was in the back of the truck they charged me an extra day for it that's fine just don't charge me for a whole Dolly itself cuz I didn't steal a dolly that's for sure I certainly don't need one They knew I needed a dolly and did not have one ready so that's why I had to go down the street to get one.. the truck wasn't ready at all they had to move a whole bunch of other trucks before they had my truck ready put me an hour behind I was not impressed

Tina M. 
Rating:
1.0

Customer did not leave a comment.

CHE M. 
Rating:
5.0

Customer did not leave a comment.

Agustin D.  |  Overall Experience 
Rating:
2.0

I made a reservation several months ago and was told I'd have guaranteed pick up location in Vacaville, I was notified 1 day prior that the auto transport I rented was in Fairfield and not Vacaville. Caused a major inconvenience for me.

CHRISTIE V. 
Rating:
5.0

Customer did not leave a comment.

Kathleen B. 
Rating:
5.0

Customer did not leave a comment.

Patricia K. 
Rating:
5.0

Customer did not leave a comment.

Nery M. 
Rating:
5.0

THE SERVICE REP WAS VERY KIND AND PROFESSIONAL AND HE ALSO HOOKED UP THE EQUIPMENT FOR ME BEST U HAUL ESTABLISHMENT I EVER USED.....

James H. 
Rating:
5.0

Very friendly and professional.

Kat L. 
Rating:
5.0

Customer did not leave a comment.

RODRIGO D. 
Rating:
4.0

Customer did not leave a comment.

SHERMEL R. 
Rating:
5.0

I rented an air cooled unit and stored my belongings for 7months. They came out as is without any dust or insect issues. Will use again.

Sandeep S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LILIA C. 
Rating:
3.0

Have restroom facilities for customers.

TAUGAIFALA E. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND S. 
Rating:
5.0

Customer did not leave a comment.

CHESTER M. 
Rating:
5.0

Customer did not leave a comment.

LNIRA M. 
Rating:
4.0

Customer did not leave a comment.

Allan F. 
Rating:
5.0

Customer did not leave a comment.

Loretta F. 
Rating:
1.0

Horrible experience

Juan P. 
Rating:
5.0

Tameka provided outstanding service. She was very helpful, informative and friendly

MATTHEW D. 
Rating:
5.0

Customer did not leave a comment.

Rolando A. 
Rating:
5.0

Thank you so much

Diane H. 
Rating:
5.0

Customer did not leave a comment.

Kenneth O. 
Rating:
5.0

Customer did not leave a comment.

KEISHA B. 
Rating:
5.0

Thanks

Mario M.  |  First Impressions 
Rating:
5.0

Thank you for understanding to why returned was late.

Chanpheng S. 
Rating:
5.0

Outstanding service

LAWRENCE F. 
Rating:
3.0

Customerservice wasn't that great- maybe their attitude is what bothered me

Patrick G. 
Rating:
5.0

Customer did not leave a comment.

Bradley B. 
Rating:
5.0

Customer did not leave a comment.

Adel I. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY F. 
Rating:
5.0

Customer did not leave a comment.

Donald W. 
Rating:
1.0

Employee was very unprofessional

Asch A. 
Rating:
5.0

Always go to same location! Regular Customer!

Timmy S. 
Rating:
5.0

Customer did not leave a comment.

BRIAN HERBERT W. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Fast and easy

STEPHEN S. 
Rating:
5.0

Customer did not leave a comment.

DERRICK T. 
Rating:
3.0

Tried to return after hours. Followed the information to do via cell phone. Could not complete as app was not working. On phone with Uhaul for 20 minutes just to speak to someone. Finally gave up dropped keys in box and left. Location fine but as a company better cust service needs to happen.

Keith O. 
Rating:
1.0

Delivery store associate was completely rude.

DeAngelo B. 
Rating:
1.0

Customer did not leave a comment.

DALE P. 
Rating:
5.0

Customer did not leave a comment.

DENISE P. 
Rating:
5.0

Staff was very courteous, knowledgeable and helpful. Overall excellent experience, I've always used U-Haul for moving for over 20 years and always had great experiences.

CRAIG H. 
Rating:
5.0

Continue the great customer service.

Dominique S. 
Rating:
5.0

Just keep it up.

Scott T. 
Rating:
5.0

Customer did not leave a comment.

Brett C. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey T. 
Rating:
5.0

Customer did not leave a comment.

JUANA F. 
Rating:
3.0

same........

EDZELSON T. 
Rating:
4.0

N/A

Wade D. 
Rating:
5.0

Great location, property well maintained, safe and secured, great customer service. Would highly recommend.

Sharon A.  |  Overall Experience 
Rating:
5.0

THE LADY WHO HELPED US THE ORIGINAL PERSON WE RENTED FROM BEFORE YOU BECAME U-HAUL. WE K=LIKE HER A LOT. SHE IS SO FRIENDLY AND GIVES EXCELLENT CUSTOMER SERVICE.

SHARON K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES F. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Hilda P.  |  Overall Experience 
Rating:
5.0

I enjoyed the system and service of this office because it was quick and ready!

Roger H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

M E B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Timothy S.  |  Overall Experience 
Rating:
5.0

Very friendly staff, offered all the help I needed, Unfortunately I had to use two small storages because they ran out of the bigger ones

mohamed z.  |  First Impressions 
Rating:
5.0

I have used uhaul previously years ago. When moving back to California I used uhaul truck and storage. Was given a great deal when I used both. Staff have always been friendly and the storage site is always clean

Natalie H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALEXIS W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cliff C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sarah G.  |  Overall Experience 
Rating:
4.0

Everything was great until I tried calling the 800 number to order a remote for the gate and left several messages but no one ever called me back. Every time I I called the 800 number I was transferred to a voicemail. It seemed no one knew how to direct me but yet there’s advertisements with the phone number regarding a remote for the gate posted all over the gate. No one at the local store could help me since it is no longer privately owned. The two people who run the store are absolutely wonderful and very helpful. The lady’s name is Neirman (sp?), and I forgot her husband’s name. Great people and very professional. I will miss them.

Sherri M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LATONYA L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carolyn S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT W.  |  Overall Experience 
Rating:
5.0

I only left because I had to move all items into my garage. My husband passed away and I can no longer afford this unit. I wish this location all the best in the future. Thank you all, Jackie Wilson

JACKIE W.  |  Overall Experience 
Rating:
1.0

I believe I was overcharged Emma led to believe that I was paying on time. What a rip off. Very bad customer service also they lied about the storage place that I was renting it was supposed to be a smaller unit but I paid for a larger unit. U-Haul bad business practices I am usually a satisfied customer but I've been getting ripped off from U-Haul 4 years. Wish I did not have to use them but I do. That's why I think they do what they do. Because people have no other choice but to use their services

Bryan R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Karen P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GEORGE N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Timothy S.  |  First Impressions 
Rating:
5.0

The husband and wife team has always been kind and funny enjoyed the conversations we'd carry on at times I'd purposely go in to pay my storage bill just to stop by and chat. Now the office is down the street and ran by U-hall basically pay by ph. Still great service

CLARENCE N.  |  First Impressions 
No reviews have been submitted for this location.

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