Customer Reviews for U-Haul Moving & Storage of Downtown Fairfield

1366 reviews

1327 W Texas St   Fairfield, CA 94533

(707) 434-0989

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(707) 434-0989

1327 W Texas St
Fairfield, CA 94533

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Adel I. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY F. 
Rating:
5.0

Customer did not leave a comment.

Donald W. 
Rating:
1.0

Employee was very unprofessional

Asch A. 
Rating:
5.0

Always go to same location! Regular Customer!

Timmy S. 
Rating:
5.0

Customer did not leave a comment.

BRIAN HERBERT W. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Fast and easy

STEPHEN S. 
Rating:
5.0

Customer did not leave a comment.

DERRICK T. 
Rating:
3.0

Tried to return after hours. Followed the information to do via cell phone. Could not complete as app was not working. On phone with Uhaul for 20 minutes just to speak to someone. Finally gave up dropped keys in box and left. Location fine but as a company better cust service needs to happen.

Keith O. 
Rating:
1.0

Delivery store associate was completely rude.

DeAngelo B. 
Rating:
1.0

Customer did not leave a comment.

DALE P. 
Rating:
5.0

Customer did not leave a comment.

DENISE P. 
Rating:
5.0

Staff was very courteous, knowledgeable and helpful. Overall excellent experience, I've always used U-Haul for moving for over 20 years and always had great experiences.

CRAIG H. 
Rating:
5.0

Continue the great customer service.

Dominique S. 
Rating:
5.0

Just keep it up.

Scott T. 
Rating:
5.0

Customer did not leave a comment.

Brett C. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey T. 
Rating:
5.0

Customer did not leave a comment.

JUANA F. 
Rating:
3.0

same........

EDZELSON T. 
Rating:
4.0

N/A

Wade D. 
Rating:
5.0

Great location, property well maintained, safe and secured, great customer service. Would highly recommend.

Sharon A.  |  Overall Experience 
Rating:
5.0

THE LADY WHO HELPED US THE ORIGINAL PERSON WE RENTED FROM BEFORE YOU BECAME U-HAUL. WE K=LIKE HER A LOT. SHE IS SO FRIENDLY AND GIVES EXCELLENT CUSTOMER SERVICE.

SHARON K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES F. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

U-Haul staff is awesome. Friendly, courteous, and professional. I always go to this location.

ROBERTO S. 
Rating:
5.0

The truck needed to be washed but it was empty and had a full tank of gas so I was satisfied.

Regina D. 
Rating:
5.0

Customer did not leave a comment.

Hilda P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allen G. 
Rating:
4.0

Customer did not leave a comment.

Melvin T. 
Rating:
5.0

I enjoyed the system and service of this office because it was quick and ready!

Roger H.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

JORGE D. 
Rating:
5.0

You guys were awesome! Quick and easy process when renting a trailer. Thank you!!

Duy N. 
Rating:
5.0

Both employees were friendly and courteous! Management is very attentive.

Tim S. 
Rating:
5.0

Customer did not leave a comment.

Justin B. 
Rating:
5.0

Customer did not leave a comment.

M E B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Romicka M. 
Rating:
5.0

Customer did not leave a comment.

Tim D. 
Rating:
5.0

Customer did not leave a comment.

JAMES F. 
Rating:
5.0

Customer did not leave a comment.

ARNEL S. 
Rating:
5.0

Very friendly, very nice, very agreeable for a last minute rental. They had a truck and hooked me up! The on line drop off thing was awesome, for a guy who has trouble with that sort of thing.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

CHACUMBA J. 
Rating:
5.0

Customer did not leave a comment.

Melissa H. 
Rating:
5.0

Kudos to customer service rep. Tamika Wright at Fairfield location. She was very knowledgeable, professional and customer service friendly. Made for a easy experience.

LONNEL D. 
Rating:
5.0

Just continue!

Scott T. 
Rating:
5.0

Customer did not leave a comment.

LESLIE B. 
Rating:
4.0

Everything was clean nice and very welcoming and friendly service. The only thing that kept them from exalant was there were bugs all over the front of the truck. And also the back latch was SUPER hard to latch. I did tell them. I will use them agian if needed. 4.85 stars out of 5, just the bugs

JESSYE S. 
Rating:
5.0

Customer did not leave a comment.

Aidan H. 
Rating:
5.0

Customer did not leave a comment.

Ryan A. 
Rating:
5.0

Good

RUNALD M. 
Rating:
5.0

Customer did not leave a comment.

Dale C. 
Rating:
3.0

Customer did not leave a comment.

TIMOTHY S. 
Rating:
5.0

Nothing. It was quick and easy, different sizes trucks to choose from and a quick key drop off when done. Excellent!

JENNY C. 
Rating:
4.0

Each time I have set it up online, it had equipment I did not choose.

Jessica V. 
Rating:
4.0

The process of renting the vehicle with the app is not so user-friendly. I had a similar experience as when figuring out a riddle or a labyrinth. It might be good idea to get a few focus groups to use the app and get feedback on how to make it easier to use. Now that I have used it one time, I will not have the same issues. I appreciate how convenient it was to rent it, so you are on the right track. One final thing, the cel reception at that location is not so great so it also made the process more challenging. I have AT&T, btw.

Efren H. 
Rating:
4.0

Customer did not leave a comment.

Timothy S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
4.0

I received U-Box for Vacaville, but was routed to Woodland. This resulted in me putting extra 70 miles on U-Haul truck. I think I should be reimbursed for this mileage difference. I look forward to your help with resolving this issue. Thanks.

C R. 
Rating:
5.0

Tameka was an absolute professional!! She helped me from begin to end with the greatest of customer service! I've never rented a truck before and she helped me with every detail. She had her small staff were excellent!

Andrea D. 
Rating:
4.0

Customer did not leave a comment.

Christopher N. 
Rating:
5.0

Customer did not leave a comment.

Christopher L. 
Rating:
5.0

Great staff. Friendly and competent.

Jeffrey V. 
Rating:
5.0

Customer did not leave a comment.

Angelica M. 
Rating:
5.0

Customer did not leave a comment.

ALEX C. 
Rating:
4.0

Customer did not leave a comment.

John N. 
Rating:
5.0

Great service!

micheal C. 
Rating:
5.0

new staff is exceptional; thanks for making a change as this decade long guest notices the gigantic difference.

Jerome S. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Customer did not leave a comment.

Kathryn E. 
Rating:
3.0

Customer did not leave a comment.

Michael B. 
Rating:
2.0

The employees wanted me to help them back the trailer to the storage area because they didn't know how to back it up.

Michael B. 
Rating:
5.0

If we need to do it again, I will definitely come back to this place.

Danilo P. 
Rating:
5.0

Customer did not leave a comment.

SELENA A. 
Rating:
5.0

Customer did not leave a comment.

MARK C. 
Rating:
4.0

Customer did not leave a comment.

Gustavo S. 
Rating:
5.0

Customer did not leave a comment.

Alan W. 
Rating:
5.0

Customer did not leave a comment.

La Shawn M. 
Rating:
5.0

The drop-off staff was helpful, knowledgeable, and accomodating.

ROLANDO A. 
Rating:
5.0

I was sent to another location from what was initially emailed. Both locations were friendly.

JENAHMARI Y. 
Rating:
5.0

Very easy, pleasant process to rent and return. Very friendly staff. I will come here again for my moving needs.

William M. 
Rating:
5.0

As usual the service and equipment were perfect.. My favorite UHual location to rent from...

Theodore V. 
Rating:
5.0

Customer did not leave a comment.

Andrea A. 
Rating:
4.0

Customer did not leave a comment.

HANA S. 
Rating:
5.0

Customer did not leave a comment.

Sandeep S. 
Rating:
5.0

What can be a painful process in checking in was made wonderfully easy at this location. Had everything ready and all ducks in a row. Would definitely go back here for all rental needs.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

EDMUND L. 
Rating:
5.0

Please check the license plate, its hanging on by one screw

ROBERT A. 
Rating:
1.0

Customer did not leave a comment.

Joshua L. 
Rating:
5.0

Not significant mud/dirt on trailer, only outside. But functional and all in good condition.

MARCO L. 
Rating:
5.0

Very friendly staff, offered all the help I needed, Unfortunately I had to use two small storages because they ran out of the bigger ones

mohamed z.  |  First Impressions 
Rating:
5.0

Prompt Courteous Service everytime! I will continue tonuse this Location every time!

Timmy S. 
Rating:
5.0

Nothing that I am aware of. The staff was nice, friendly, knowledgeable in their products of service. It was a pleasure communicate with them. My overall experience would be a 10+. Customer service was great! I look forward with doing business in the near future.

ELAJAH R. 
Rating:
5.0

Excellent customer service, clean vehicle and easy pick-up and return process.

Jesse C. 
Rating:
5.0

Great costumer service for all costumers please thank you.

Alejandrina C. 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
5.0

More online services to make faster the proces

Victor T. 
Rating:
5.0

Staff was very friendly. Store was clean and organized. Special thanks to Tamika for her assistance or should I say hooking up the motorcycle trailer to my truck. Very customer oriented!

VINCENT O. 
Rating:
4.0

Make it this way that pick up the truck anywhere and leave it at any location without extra charges.

Rajinder B. 
Rating:
3.0

Customer did not leave a comment.

Edward K. 
Rating:
5.0

Customer did not leave a comment.

KEVIN P. 
Rating:
5.0

Once again a awesome experience

LEO S. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

The staff was very helpful, especially in backing the trailer.

ROLANDO A. 
Rating:
5.0

Customer did not leave a comment.

Randy C. 
Rating:
4.0

Customer did not leave a comment.

mahsa A. 
Rating:
5.0

Customer did not leave a comment.

Monica D. 
Rating:
5.0

Customer did not leave a comment.

DANIEL D. 
Rating:
5.0

I have used uhaul previously years ago. When moving back to California I used uhaul truck and storage. Was given a great deal when I used both. Staff have always been friendly and the storage site is always clean

Natalie H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALEXIS W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cliff C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sarah G.  |  Overall Experience 
Rating:
4.0

Everything was great until I tried calling the 800 number to order a remote for the gate and left several messages but no one ever called me back. Every time I I called the 800 number I was transferred to a voicemail. It seemed no one knew how to direct me but yet there’s advertisements with the phone number regarding a remote for the gate posted all over the gate. No one at the local store could help me since it is no longer privately owned. The two people who run the store are absolutely wonderful and very helpful. The lady’s name is Neirman (sp?), and I forgot her husband’s name. Great people and very professional. I will miss them.

Sherri M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LATONYA L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carolyn S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT W.  |  Overall Experience 
Rating:
5.0

I only left because I had to move all items into my garage. My husband passed away and I can no longer afford this unit. I wish this location all the best in the future. Thank you all, Jackie Wilson

JACKIE W.  |  Overall Experience 
Rating:
1.0

I believe I was overcharged Emma led to believe that I was paying on time. What a rip off. Very bad customer service also they lied about the storage place that I was renting it was supposed to be a smaller unit but I paid for a larger unit. U-Haul bad business practices I am usually a satisfied customer but I've been getting ripped off from U-Haul 4 years. Wish I did not have to use them but I do. That's why I think they do what they do. Because people have no other choice but to use their services

Bryan R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Karen P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GEORGE N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Timothy S.  |  First Impressions 
Rating:
5.0

The husband and wife team has always been kind and funny enjoyed the conversations we'd carry on at times I'd purposely go in to pay my storage bill just to stop by and chat. Now the office is down the street and ran by U-hall basically pay by ph. Still great service

CLARENCE N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert C.  |  Overall Experience 
Rating:
5.0

Staff is SO kind & professional! The facility was impeccable, clean & very well maintained. I’d go through these guys 10x over!

Brittany S.  |  Overall Experience 
Rating:
5.0

I have nothing but praise for the service and attention I received in my almost 10 years of using your storage unit. If I have the need to use one again you will be the only place I will look too. Thank you

SANDY M.  |  Overall Experience 
Rating:
5.0

I told my friends that it’s the most reasonable in price to rent everyone else is $100 or higher. The unite was a good size. Very quite place I would rent from you again.

ANITA T.  |  Overall Experience 
Rating:
5.0

I appreciate the staff at the Fairfield location. They've always been knowledgeable helpful and kind. Godfrey M.

GODFREY M.  |  Overall Experience 
Rating:
5.0

Great experience.

JASON S.  |  Overall Experience 
Rating:
5.0

None

Kristine B.  |  Overall Experience 
No reviews have been submitted for this location.

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