Customer Reviews for U-Haul Moving & Storage of Downtown Hickory

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Downtown Hickory

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Paul H. on

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The online precheck inspection did not work and I believe not helpful. I sm ready to go and had to spend time with this glitchy page. It kept loading my picture of odometer, and gave up on it. One thing, I made a reservation but had to walk around the block from the office to get my van. I would have ecpected it to be waiting for me up front.

MARGRET M. on

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The family at U-Haul in Hickory NC is "over the top!" in all expectations. I have been a client for 5 years and have been treated with respect, kindness and generosity. Definitely a 5 STAR!! M. Murphy

Timothy H. on

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I must have used UHaul 100 times or more in my 60 year life and can honestly say the people at this UHaul location are some of the nicest, most knowledgeable I've encountered. Thank You!

Terry M. on

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Elonda S. on

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Gary N. on

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Work team was ready to go I was in and out

Erica B. on

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Aresha is so friendly and extremely professional. She answered all of my questions and even upgraded my truck without hassle when we realized the first one was too small. She went above and beyond when I had problems with the hitch for my car and my move was less stressful. She is an awesome part of your team and this is the second time I've visited her location. She is awesome.

Edward B. on

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Christopher P. on

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Excellent customer service, thank you.

STEPHEN R. on

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Leanna B. on

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Aresha was so helpful and explained everything so well! It is a very clean facility with excellent customer service!

randy D. on

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Corey R. on

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Laurie Largent is at the very least unprofessional, but more comparable to a liability. Her actions and aloof demeanor are beyond reprehensible. It is in U-Hau's best interest to let her go.

Jay S. on

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Returning after hours was difficult. Called 2 times but was on hold for more than 10 minutes before I hung up.

PAUL M. on

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Tamra B. on

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Best customer treatment from any Uhaul place I’ve been.

DANNY M. on

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Very simple and easy process! Picking up and dropping off.

nathan R. on

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Darcy N. on

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Robert B. on

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This young lady was outstanding in every respect.

Brandon S. on

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Keep up the great work!

David H. on

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terry S. on

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The employee was very kind, efficient, and helpful!

Linda Carol T. on

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All the staff where great THANK YOU

David H. on

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Excellent customer service!

Lakisha D. on

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Aresha McClain , the representative who assisted me was very friendly. Knowledgable, and thoroughly explained everything. She is always a pleasure to rent from. I have used this location 4 times within the past year bc her and her staff are great to work with. The location and equipment is always clean.

J.R. H. on

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Aresha, in particular, and her staff are/were outstanding. From the start of the process with storage room rental to the reservation for the vehicle to move, Aresha was superb in every way!!

Abigail M. on

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Malcolm W. on

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Beverly C. on

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Taylor B. on

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Very great service !!!!

Michael B. on

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Norman W. on

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Lisa B. on

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Zachary H. on

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Lori D. on

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Very courteous

emily L. on

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The representative was very kind, and she knows how t take care of her customers. She needs a raise.

Brandy B. on

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I booked a 26' truck online with the mobile check-in option. I received a 20' truck instead with no warning or communication beforehand from Uhaul. Upon arrival at 6:50am I was told that the mobile check-in option was also changed so I had to wait for the location to open and manually check-in. None of my info was on the rental although I had added it online previous. Both these changes were huge issues since I was moving a 5 bedroom home and needed the largest truck available. Also, I had 5 moving men at my home that was being paid by the hour so having to wait and manually check-in cost me lots of money. I paid extra for the men to make 2 trips to my new home since we didnt have room in the smaller truck and still am moving things in my small vehicle. Upon arriving I spoke to the attendant about these issues and she offered to speak to her manager and get back in touch with me that day. I never received a phone call, text or email and still havent. I was charged extra for additional mileage because of the 2 trips. This entire experience was horrible and cost me lots of extra money overall. The only good thing about the experience was the gentleman washing and checking in trucks at the end of the day. He was polite and courteous. I will NEVER use this location again.

harrell M. on

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Virginia D. on

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Tyreek Ramseur is a fantastic person. He made the process easy and enjoyable.

Dana O. on

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Customer Service was excellent, I will do business again, Thank you Resha

Ann T. on

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Very good experience..

Ashley H. on

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Awesome customer service!!!

Enrique R. on

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Very please with that facility, thank you very much!!!

Natasha M. on

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Crystal M. on

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Check in and out was easy. Both people who helped were very nice and helpful.

Jeffery M. on

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The unit that was issued to me the 1st time. The tires were dry rotted, I felt something wrong as I traveled about 3 miles from this location, Not feeling safe I went to the other location on highway 70 in Hickory and the salesperson their confirm that the tires were bad And put me in a different unit. I can only imagine if I did not stop and change this unit before driving 1100 miles.

James M. on

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Jaime T. on

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Aresha is awesome. Always a pleasure working with her.

Michelle H. on

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N/A - after hours drop off

Michelle H. on

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N/A - I dropped off after hours.

Pablo R. on

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The girls there are friendly and professional. They’re the reason for the rating. Not happy with reservations. P/up location changed & I was notifiers the NIGHT b4.

Greg R. on

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Pablo R. on

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The employees there AND at the east orange location were very nice!!! The weak point is that you notify the customer too late about changes in p/up locations.

Sylvia L. on

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Patrick M. on

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Julia L. on

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Nothing that I can think of.

sara S. on

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I came in with my best friend to pick up my truck that I was able to get so last minute because I was having somewhat of a living situation crisis. I was having an awful day and the guy we came in and talked to made us both laugh. He was very easy to deal with and handled my short circuited brain with ease. So thanks.

David T. on

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Manuel M. on

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rick E. on

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very professional. very nice. very clean and safe facility

Zachary N. on

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drop off time was miscommunicated

BC S. on

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The place was clean. I had all my questions answered. I was in and out with no hiccups.

Lisa I. on

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Customer did not leave a comment.

Paul J. on

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Perfect

Samuel H. on

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Outstanding interaction with all Staff members. Facility well maintained and all Staff were focused on customer satisfaction.

Anthony D. on

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Robert H. on

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OUTSTANDING support from all Staff members!!!

Kitty B. on

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The equipment functioned well. Easy pickup. Easy return. Thank u for the service

Kristie S. on

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When we returned the vehicle it was right at 5:00. I walked into the store and the lady working yelled - we are closed maam. You will have to check in online. She was very rude. I will not use this location again.

William F. on

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Hunter F. on

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chanel M. on

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Ms. Aresha is wonderful!! So kind and helpful. I wouldn't hesitate to come back if I need storage again, thank you!

MARY ALISHA B. on

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I appreciate everythin' that y'all have done and would recommend yer services to everyone I come across. Thanks again!

Donald G. on

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Very well run operation

Linda M. on

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Wonderful customer service! I have used this location several times and have always had a great experience. The owner is extremely helpful and flexible.

larry T. on

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Aresha is excellent very friendly and helpful great with reminders of things you may need to improve the moving process. I would recommend U Haul based on her great customer service.

JOSEPH FRANK B. on

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Aresha and Tyreeck took out much of the stress of moving from out of state. They treated us like family. We were so impressed with the personal response to our needs.

DAMON C. on

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Computer systems were down and contract numbers didn't match

James H. on

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Excellent experience. I had to switch for a larger truck after seeing the size of the one I reserved online; it was exchanged expeditiously and courteously. Mr. Tyreek Ramsuer was personable and the consummate professional!

Gayle C. on

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Marlon H. on

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Rodney B. on

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Philip A. on

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Tyreek provided outstanding service. He was professional, helpful and nice. I highly recommend this location.

Daniel L. on

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Terry L. on

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Daniel L. on

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Everyone we dealt with was kind and courteous. Made dealing with U-Haul a real pleasure!

Stephanie K. on

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Barden R. on

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The young lady that helped me at pick-up and return was exceptionally polite, knowledgeable, and professional.

Cody Y. on

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Wynema M. on

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Staff was very helpful with helping me with questions regarding storage sizes and cost. I was concerned with security and they were prepared to answer every question that I had.

John K. on

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Drop off area very hard to get to need to make u turn on narrow street.

JOE B. on

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Aresha was extremely helpful and professional in setting us up for our big move from PA. We were very pleased with her assistance in securing a mover to unpack our rental truck. Low stress & smooth.

Helen H. on

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Samuel H. on

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Representative was MORE THAN helpful - professional, knowledgeable and very accommodating - FANTASTIC facility. Clean, organized. MUCH appreciated for our needs

Jeannie B. on

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The young lady who manages this location was very very helpful and knowledgeable. Very impressive.

ann L. on

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I returned the trailer a day EARLY but was charged an extra day fee. I returned the trailer to the address printed on my rental paperwork yet was charged a wrong destination fee. $140 in erroneous charges. Totally unacceptable!

Demonte M. on

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Stop offering 24/7 pick up 'til you fix your systems

Beridia H. on

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Tyreek was excellent!

Jerry H. on

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Awesome customer Service, Tyreek is a great guy, helped us with every little thing, beyond grateful with this experience!

Elizabeth K. on

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Very friendly, professional and nice people.

Christopher D. on

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Great place, well maintained, and the desk clerk reminded me to fill up, which I did, thus saving me the premium U-haul would have charged for refill.

Christopher S. on

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Customer did not leave a comment.

Sidney D. on

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N/A

Kaleigh C. on

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Great place, no problems.

MONICA C. on

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Lisa T. on

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Excellent service! The attendant was very helpful and such a nice person! I highly recommend!

Leroy J. on

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Very well maintained! Aresha was very knowledgeable and friendly. She helped to make our moving bareable!

Daniel L. on

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Phillip E. on

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Teddie G. on

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Don't change anything that young lady was well trained on her job.

James W. on

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I had ordered a furniture dolly but there was none available. That would have been really helpful to have. If none was available I would have appreciated a heads up as I did not have time to find another.

Tricia D. on

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My experience was great explain everything to me perfect they Uhaul was clean Drive great everyone was nice and courteous I would recommend them to anyone thanks so much for your business

Belinda R. on

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William R. on

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The only problem was that someone extended their rental of the van I had reserved online while I was there to pick it up. Luckily the agent had a pickup truck that worked as well. He was very caring and patient. Overall I would certainly use this location again.

Felicia P. on

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A+

Neil L. on

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Very friendly people, will do business with again

JOHN D. on

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Garage me throwing stuff because they did roof work over my unit.

Dhanya R. on

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Thanks, we would recommend it

Kelly G. on

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Wendy W. on

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Lady really loves her job & has a great attitude!!

john r. on

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Great service!

KIMBERLY J. on

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Super friendly staff. My only complain—lock (provided by U Haul) that was on the storage unit only had one key, which we lost. There was no master so we had to pay 50.00 to have the lock drilled out.

Douglas S. on

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Great people! They are easy to work with and the location is clean and safe. Access was easy and the staff always said hey whenever I saw them. Best storage/rental place I’ve been to.

Tim C. on

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Excellent local staff...My issues of disappointment were related to inaccurate estimates of milage and additional charges related to minimal overage...Also, poor quality of tires resulted in problems

Dennis H. on

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The manager and her assistant were very knowledgeable and helpful about the van and storage unit rentals. I hope to recommend this location to others.

Chad J. on

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Definitely to expensive for a small until 5x10. Costed $70 dollars a month. But didn’t have a choice but there.

jimmy j. on

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best facility and

Daniel S. on

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Aresha was Amazing! Quick, efficient, understanding. Overall a really good experience. I hope going forward it will continue to be the same!

jeremy j. on

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Staff are very friendly and helpful.

J.R. H. on

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Ms, McLean, the GM, is highly professional, most engaging with customers and extremely efficient. This facility is remarkably clean like nothing else I've seen. This is undoubtedly an A+++ operation.

Tracye L. on

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The people there were helpful. Storage space was clean. I had another hour to drive to my final destination in the mountains, and the person who checked me in even called me to see if I arrived OK.

Paula M. on

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I was very happy with my experience.

Craig C. on

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Excellent customer service

Jeffrey C. on

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Aeishya is wonderful and professional.

William E. on

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We were very pleasantly surprised by the service, the cleanliness, and the security of this facility. I would strongly recommend this to anyone who needs this kind of service.

Reggie T. on

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I rented a space for a short time and it worked out perfectly. Will definitely visit this business again. Thanks for all your help.

julio s. on

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The manager is excellent, professional and respectful.

Nora P. on

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Our csr was very helpful and professional the building was so clean and well kept we decided to change our storage unit over to that u haul location

EDWARD L. on

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The young lady was exceptionally helpful and supportive

Wynema M. on

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The manager was very helpful and friendly.

LAUREN E. on

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I had a great experience w/ UHaul, employee Tyreek did an excellent job of making sure I had the right storage unit . He answered all of my questions and I felt at ease completing this process. Thanks

Don B. on

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This was THE most professional, courteous, kind, and knowledgeable group of people to work with for moving. Top marks for Uhaul Downtown Hickory. The Best ever.

Levi S. on

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The agent was quick, efficient, and friendly. We were in and out in no time.

Janet B. on

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My initial experience was fabulous. I was treated with the utmost respect. Staff is very customer friendly and attentive. I will definitely recommend this facility. Thank you!

Cecilia B. on

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It seemed like this Uhaul Storage was always open, with somebody always there to help us with questions or changes. And, it was always clean and nice.

BENNETT C. on

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Extremely well maintained facility, with a friendly and efficient staff. I highly recommend them!

Jennifer Y. on

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The service at this facility through the manager was wonderful. Please let her superiors know that clients understand the quality of service received.

paul b. on

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Folks very good

Caleb R. on

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Staff was always very friendly and happy to help. Service was always quick and easy. I would highly recommend this location!