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RICHARD CCustomer Reviews for U-Haul Moving & Storage of Downtown Hickory
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
LaKeia was AMAZING. She was so calm and helpful! She actually had to manage an escalated customer while I was there and she composed herself and the situation perfectly! She was so professional as well!
JESSICA MVery polite and very kimd . Pls thank your staff at the storage facility in Hickory,NC
Beth E | First ImpressionsExcellent attention
ESMERALDA RLaquita was professional and excellent to work and always accommodating!
Karen V | Overall ExperienceU-Haul rocks and is 100% dependable!!!
KEVIN PI was treated with courtesy and professional assistance. I'm very satisfied
DEBORAH DThis was an excellent experience! We needed a local rental to store household items during a carpet installation. The 10’ truck was perfect for the job and Lakeia, the manager at this location was very helpful in the rental process.
ROBERT NOur pick up spot said “J2” The parking spot was painted “U” instead of a “J” I went to the other UHAUL location because in reading my text, it gave me a different location. Went to that location, wrong location. Spent 2 hours trying to locate my truck.
Tiffany FThe only suggestion I would offer is to lower prices? I had the truck for less than 48 hours and it cost me nearly 300 dollars.
STEPHANIE CManager who helped us was great! Super customer service!
JAN LThis store and the team were nothing less than incredible. They were professional, friendly, and helpful. They explained the process, the equipment and how it all works. The store was so clean and organized. Free of clutter and debris. The equipment was very clean and well maintained. I offer my highest recommendation to use this location
PATRICK BThe owner, Kiah (not sure on the spelling) was AMAZING!! I had left with the original truck I was supposed to have had and realized when I got home that it didn’t have a ramp. She let me return the truck and take a bigger one with a ramp, free of charge. Moving already sucks but she made it much more pleasant. Thank you for your generosity and kindness! I will definitely be referring people to you!!
AMBER BEverything was great. Lakeia was awesome and very professional.
Charles MI’ve never had a bad experience at this specific U-Haul location. Everyone working there are happy to help. I especially enjoyed working with Keia. She is very welcoming every time I speak with her.
Jennifer K | First ImpressionsVery good!
ROBERT WTerrible customer service and then on top of everything I already had going on they tried to charge me 77 more dollars things they randomly added to my account for no good reason
Regina WWas clean, very helpful.
KRISTINE P | First ImpressionsWe were very satisfied with our experience. We were not able to get an appliance dolly even though we reserved one ahead of time. Maybe supply more appliance dolly's to your sites.
CYNTHIA LGreat customer service.
DOROTHY HI got here after hours and was easily able to drop off the truck and trailer at the front door.
SETH HCharity did an amazing job helping me with my truck! She is outgoing and very respectful!
ZACHARY MThe manager was superb. Very professional, knew everything about her job. She went above and beyond her duties smiling all the time!!
AMANDA O | Overall ExperienceNone. Everything are great! The representative was great, friendly with me! Thank you!
CHRISTOPHER PLakia is always awesome
Crystal FThe unit was very nice and the staff was very friendly.
Donna C | Overall ExperienceIt was great service and quickly processed by the representative of U-Haul who was very helpful friendly with me! Thank you!
Christopher PLakia was amazing and handled business with a smile.
Crystal F | First ImpressionsStaff was super friendly and easy to work with.
KENNETH BYou kept raising the price on my unit and I told the person that sent the payment notifications that I was going to leave if they kept raising my price. So I did. We have many options in Hickory, NC for storage so keep that in mind. I am paying $40 less per month.
JONATHAN Z | Overall ExperienceFriendly and helpful. Very easy to set up a storage unit . The place was well lit and clean.
Donna C | First ImpressionsDidn't receive the appliance dolly or furniture pads I paid for
Jordan LVery happy with customer service.
MARK CAgent was friendly & helpful, location is very convenient and well maintained.
MITCHELL YMore workers but awesome job for the 2 that assisted me.
ANITA WThe truck inside window was dirty. The truck smelled like vomit in the cab.
gabriel gStaff went above and beyond to accommodate any needs or concerns. They do an amazing job!
John S | Overall ExperienceCustomer service rep was very professional and competent.
ROBERT FWe rented a cargo van and I can honestly say it was the best experience I've had in years. The customer service was top notch. The reservation was handled by Mark from another Hickory, NC location, and impressed me because he was so helpful even though his location did not get the rental. The only van available was across town and he made the reservation for me. The pick up/drop off location was exceptionally clean and the rental agents were very professional and helpful. Sorry I don't remember their names, but appreciate their great customer service. The van itself was very clean and new. It drove well and performed beyond expectations. Overall, Uhaul in Hickory, NC did a great job and made us very satisfied customers!!!
JAMEE FI recently received a letter about my payment being late and a lien was going to be placed on my unit. This inadvertently happened as I was moving my business earlier this month. I got an email, remembered, quickly paid it, and didn't think any more about it. Then today my oldest daughter whom I haven't spoken to in some time, sends me a text about this lein thing on my unit (#1140). Due to having a bit of history with the GM at the location ( Lakeia Springs @ the Hickory NC Downtown UHaul), I called the customer service line to inquire why and how they had gotten her address. I remembered giving them her phone number but I don't know her address because we don't speak or visit each other. So it was my understanding that this GM had to have gotten it illegally which was my daughter's concern. This was a clear violation of my privacy and that of my daughters. In the call to customer service, they transferred my call (when I asked to speak to a manager) to this GM Lakeia Springs in Hickory. I didn't realize that it was her until she told me so. I asked her how she got my daughter's address and she screamed back that I had given it to her when I rented my unit. I told her at that time I didn't have to be treated that way and told her to have a nice day and hung up. I had a meeting with my business partners and during the meeting I got a call from our local police officer he told me that my agreement was terminated and I needed to work out how to remove my belongings. I then got the email with this letter and am in awe of what I did wrong to deserve to be first spoken to the way she did and to have my character defamed in my community. I am a member of the Catawba Chamber of Commerce and a member of our Downtown Development Association and sit on several committees and boards for our community. I own Samurai Institute which is the largest martial arts school in Hickory and serves many law enforcement agencies with training in hand-to-hand tactics. To have YOUR manager speak to a customer and then defame their name within the community they do business and live in and unacceptable behavior. She first got upset with me when I called the corporate number in March when she answered the UHaul phone drunk and told on her. Since then I have received only poor service and problems. She deleted my email once in May and I almost lost my property then. She is a disgrace to UHaul's name and is a very poor representation of UHaul. I strongly feel that this was due to Lakeia Springs answering the phone drunk or stoned in March or April when I called to stop one of my units. She became very irate and I hung up and called the corporate office and reported it. Ever since she has had a discriminatory attitude toward me. If she worked for me, well she wouldn't because of her poor customer service attitude toward everyone. If she hates her job she should;d find another one. I am now considering legal action with a lawsuit for defamation of my good name in the community where I grew up. The mayor knows me because we went to school together and he was a former police officer. Now because of what Lakeia has done I will lose income from students dropping out (law enforcement, they are very particular) and could cause my business to close altogether. This is all because I, a paying customer, asked a question. My business and income rely solely on my reputation in my community and she has done unrepairable damage to me. I am now at a loss for what to do and how to get my belongings ( because the police told me not to contact her at all) I have called and spoken to countless people in your organization with no resolution. WHAT DO I DO AND WHY AM I BEING PUNISHED FOR ASKING A QUESTION? Also, I would like to know in writing what offense I did to breach the agreement. Sincerely Lisford Nappier Owner Samurai Institute LLC 704-775-3401 www.martialartshickory.com
Lisford N | Overall ExperienceGreat service
john h | Overall ExperienceSomeone took my rental. Left me vehicle that had no gas. Just enough to reach gas station.
MICHAEL EI did after hour drop off. The location was out of the way and very few places to park the vehicle.
Greg LThe lady that helped me check in and pick up the van was amazing, friendly and helped me quickly and efficiently! I would definitely return to this location and would definitely recommend this location to other people!
HEATHER CMobile app crashed during the mobile pick up process and would not allow me to return to where I left off.
Hayden BMy contract said I had to return the trailer by 7:25 am. This location didn't open until 9 am. The drop off area was on the street in front of the location. It only had room in its painted lines for 1 unit. When I arrived there was already a 26' truck in that space. The drop off area is on a hill with no wood blocks to keep the trailers from rolling away. I was able to unhitch the trailer from my vehicle and pull it up the hill to the back of the truck sitting there but many would not have been able to do that and could have lost control of the trailer allowing it to roll down the hill and to the intersection. It is not really a safe place to unhitch a trailer.
JONATHAN D⭐️⭐️⭐️⭐️⭐️
Matthew HI need speak with someone i have issues please thanks 🙏 954 646 2238.
BARINDERJEET SI don't like just dropping a piece of equipment off in an unsecured area, especially without physically seeing and talking to someone. This facility I was told was open until 7. It was not. It was only open until 5. Just like the one I first went to in Newland was supposed to be open until 4, I walked in the building and yelled hello, we'll before four and no one was there, walked around the building and back in the building again, still, no one was there. I called customer service to see if they would give me ANY credit to my bill for having to run all over and for the MAJOR inconveniences this caused me, and I was told NO. I don't know that I would use or recommend U-haul ever again. VERY POOR CUSTOMER SERVICE. Those whole ordeal cost me a bunch of extra miles on my lease, my time, and just total inconvenience. Sad, just sad that U-haul can't do better for their customers.
JULIANNE PHighly recommend
mark w | Overall ExperienceVery nice facility and customer service top notch! Will rent from here again!
DEREK MService was excellent
irene wNo problems
James W | First ImpressionsI wish you had told me you had to cut my lock and told me that there was damages to my stuff I wanted that stuff I can't ever get back it was family heirlooms and pictures artwork eight family members ashes were in that store room death certificates paperwork from the funeral home and everything was ruined I had long-term storage food in there ruined tools clothes exedra furniture molded ruined and no one told me I had stuff for my great great grandfather in there from the 1930s ruined my guns got rust in them from the water that leaked all into my stuff my ammo was ruined not appreciated could have told me that you had to cut my lock pretty sure there's some kind of violation for that and I feel that I should be compensated for my loss but I'm not going to press for it because I've had enough going on in my life with losing all my family members all in a 4 yr period 13 of my brothers culinary awards ruined and there was 14 of them two gold medals and a bronze medal sign jerseys from the cowboys from the 1980s it's gone and ruined all of my hunting gear attire that I wear for cold weather over $1,000 worth brand new ruined molded not appreciated I thought my stuff was secure in that place not even a phone call so tell me anything about my stuff or my lock being cut
Travis H | Overall ExperienceVery expensive business
Jenifer MExtremely rude and inconsiderate. Had to drive additional miles to avoid flash flooding and landslides. Ran into numerous closed and unsafe roads during Hurricane Helene. Explained this was was told they don't care and I was subsequently billed $320+. I could have died and was temporarily stranded in Asheville, which at the peak of the storm had about half of city limits underwater. None of this mattered to the management at this location.
Christian FI don’t think it’s the location’s fault, but I think the truck should have been serviced before a long one way trip. About 300 miles outside of Denver, at 11pm at night we had 3 different warning lights come on and then it felt like the traction control stopped working. It was a horrific drive from there and during the worst possible time in the middle of nowhere in Kansas.
SKYLER SStaff was very professional and kind. An appliance dolly was requested to move a refrigerator, but there were none available. Clerk stated they haven’t had them for months, so it feels we were misled when we made online reservations.
JEREMY SNothing. Everyone was friendly and helpful, especially Lakeia Springs. She helped me understand how everything works.
Taniesha EVery good facility.
Teresa R | First ImpressionsWould not recommend any uhaul to anyone
EARL CThe office manager was absolutely amazing she helped me save a lot of time and pressure I would definitely recommend this to anybody
JOHN F | First ImpressionsThis is the best storage place and so close in proximity to the college. Great staff and great facility. I used it two years in a row!
Jamika J | Overall ExperienceTotally awesome 👍
CLARENCE W | First ImpressionsGreat place Love Lakea
AMANDA O | Online Move InGreat customer service. Dropping of the trailer was quick and easy.
WALIY SVery good experience
DAVID MTruck was in horrible mechanical condition, sounded like it was ready to break down and didn't want to change gears even though it was an automatic. When I told employee checking in all she said was well it got you where you needed to go right. Not to mention I was sent to this branch because the one on 70 in hickory promised me a 20 ft and then called me back to say there wasn't one in stock and wanted me to drive to lenior to pick one up when they charge per mile and would have to return to same location. When I asked for them to bring it yo the location I had set the reservation at they said the same thing the only thing they had available was in lenior and I had to drive if I wanted it. Poor customer service!
DONNA MLove Lakeyia and her staff they are so welcoming and a joy to work with.
LAURIE L | Overall Experiencethe only prob i had was i had to drive over 25 miles to pick up the truck i requested… also i had two calls following the return of the vehicle asking where i had dropped it off.. i told the person on Monday morning where i left it .. then got another call Tuesday asking me the same thing !!! aggravating!
Julia DMake sure you read the reviews I should have paid attention The worst service that I've ever had in my life. This is literally illegal scam charge you double when you get back. I took pictures of my mileage and gas and they still charge me double Even though I brought it back with more gas and I left with. Terrible customer service.
William pCheryl was awesome . Knowledgeable, patient, friendly , helpful.
BRUCE N | First ImpressionsEveryone at the Downtown Hickory Store #867050 is fabulous to work with. We could not have asked for a smoother experience. The Van we rented as well as the Climate Controlled Storage Unit were spotless. Despite giving a one hour notice, everything was ready for us when we arrived late in the afternoon. The following day, we had to have pdf files of our invoices sent to us so we could submit them to our mortgage insurance company. When we called, the phone was answered immediately (no recorded message) and the pdfs were sent right away. We really could not have hoped for a better experience.
Dixie HAlways friendly and helpful at this location!
Tom GThe person that helped was very friendly and helpful. She was also there at the time when the store stated they would be open and available.
Chad LEverything went smoothly at check it! Unit and van were in great shape and clean! Staff a facility were very friendly fly snd helpful!! Great experience!
korinne s | Online Move InCheck-in and check-out were a breeze. Friendly workers made this an easy process. Thank You!
Todd SNothing !!! Crystal , the personal I rented from was / is extremely proficient and will do whatever it takes to meet ones needs at their place of business . When I was in business I wish I had 5 like her!!
Andrew KMake sure the agent gives information where people can understand and not be confused. Tell them where to park and not how to drive.
Chianyaun VLakoia was so helpful and made our experience so easy. This facility was such a help during a bad time.
Paul H | Overall ExperienceLekeia was very helpful and accommodating! I had an issue that wasn’t U-haul fault and the owner/manager still helped me settle the issue. Thank you so much!
TIA E | First ImpressionsIt was all perfect and nice
PAUL G | First ImpressionsWell my experience was that management was disrespectful I put trash at the dumpster in a trash bag by the dumpster they put a lock on it I was charge 80 bucks that wàs very inappropriate knowing I rented the storage for over 7 years . My contract did not say if you leave trash you will be charged.
Tisa P | Overall ExperienceLakeia Springs and her team are the best at making it so easy to rent and go.
Paul H | First ImpressionsSo great and we are using it again!
Jamika J | First ImpressionsKept going up on the rates…3-4 times in 2 yrs. Charge newer renters the increased rate; poor customer service.
Heather G | Overall ExperienceExtremely clean , helpful with the rental , overall great facility
Bruce G | First ImpressionsThe manager and staff were amazing! Very kind and helpful even when I was stressed out and frustrated with my situation! Very caring and understanding! Would recommend this location to anyone and everyone! The facility manager really made the experience the best!
Katrinca C | Overall ExperienceExcellent customer service and clean facility. Would highly recommend.
JONATHAN R | First ImpressionsIf I ever need a storage unit I will not bother looking anywhere else....I will return to the U-Haul facility in Hickory again. The staff was professional and helpful, the unit was clean, safe, and convenient. The card access made using the facility so easy. I am a VERY satisfied customer!
PHILLIP H | Overall ExperienceEverything was great. The outdoor unit had some excess sawdust like material that coated everything, but nothing to really complain about. Lakeia and her staff are wonderful and have always treated me well.
Tiffany H | Overall ExperienceAlways a satisfied customer
Jarvis G | First ImpressionsThe staff and manager was super nice, professional and helpful. The manager (I don’t remember her name), is excellent!!! I can’t give her enough praise! She went out of her way to help us! I highly recommend this facility to anyone!!!
DAWN O | First ImpressionsVery Great Staff! Everyone Was Very Nice And Friendly. Lakeia is a very kind person she’s super sweet and helpful. Thank you for making our move in experience so easy.
Vanishia L | Overall ExperienceI would recommend this U-Haul to relatives and Friends and I also wood use it again myself if I need it again and thanks to the manager running this place very professionally and Clean
Gary L | Overall ExperienceThe manager and staff were great. We moved from Texas and she was so patient with me and my son.
Paul H | First ImpressionsWhen we moved out of our storage I requested to close it was told there was a lock on it I apologized n said I’m already out of state my husband is Autistoc and has a traumatic brain injury manager emailed back I have you clear instructions no compassion at all regarding that basically saying she didn’t care he had a learning disability
Jamie K | Overall ExperienceVery impressed with professionalism and cleanliness and support of the staff
rick e | Overall ExperienceVery friendly, helpful, and respectful. It was the best experience from a u haul and storage facility I even seen.
Dwayne Q | First ImpressionsThe young lady that checked us out was same person who set us up 4 years ago. Fantastic employee, was wonderful for our son a student at Lenoir~Rhyne to store his stuff over the years!
Jacob P | Overall ExperienceVery professional and helpful!
PHILLIP H | First ImpressionsThis was the greatest experience I ever had. Great customer survey no hidden fees. I would recommend everyone to go there.
LATOYA W | Overall ExperienceOnly complaint is making sure there’s a counter measure for when the A/C duct work is sweating water in the units. I had to file a damage claim to get reimbursed for a ruined mattress that cost over $4000. Above all I’d do business with this U-haul again and the manager and employees are always on top of everything.
Justin C | Overall ExperienceExcellent service and very clean storage facility. The manager, she was great.
Cynthia C | Overall ExperienceLakeia was great and the facility was the best. Will definitely use it again. Great experience all around!
jamika j | Overall ExperienceEverything was fine no problems
Gregory G | Overall ExperienceFriendly yes, didn’t get the right storage, they changed everything around took over 1/2 hrs to get storage spaces. Plus other things. The main thing we finally got ouw 2 spaces.
richard m | First ImpressionsStaff was friendly and helpful
JOHN B | Overall ExperienceEverything is okay so far
JOEL A | First ImpressionsIf I ever need a storage unit again, I will definitely look here first. Staff was friendly and informative
mary l | Overall ExperienceRepresentative was not friendly at all. She acted annoyed, answered questions with “yes/no” rather than offering an explanation, was not customer service oriented.
WILLIAM G | First ImpressionsUhaul makes everything pain less
doris h | First ImpressionsVery thorough, helpful and knowledgeable manager! Spotless facility
dale l | First ImpressionsGreat customer service! Very nice!
jamika j | First ImpressionsThanks for the your kind service
Rodney F | Overall ExperienceThank you So Very Much!<3
kayleann p | Overall ExperienceThe unit was very hard to get into because it was an upper level. Unfortunately, we set the alarm off because it was very inconvenient to get into the upper unit but we did get everything in the upper unit. Had to call the general manager to stop the alarm hopefully we don’t have to use the storage unit for a long.
Cherokee R | Online Move InStaff member and manager gave a positive environment and excellent communication. I must say it is a clean well crept and organized facility that deserves a 5 star rating. Thank you .
Ashly K | First ImpressionsThe most friendly and helpful service!!
PAYTON M | First ImpressionsThe associate was very helpful and friendly getting our unit set up .
CARLTON M | First ImpressionsVery nice person helped me
Rachelle H | First ImpressionsLakeia was very helpful..She gave the best prices and she was also very friendly and professional…
SHARI H | First ImpressionsThis facility is the best around. Clean and staff are welcoming!
Tracy S | Overall ExperienceThe manager there is extremely helpful and went above and beyond to help me.
Tammi J | Overall ExperienceAfter renting for numerous years, I can say this was the best rental experience I have had anywhere. The manager and staff were always helpful, considerate and workable with any situation. I would not hesitate to go back, if needed, and will definitely recommend this facility to anyone and everyone. Thank you!
Janet B | Overall ExperienceAwesome a good experience renting a storage facility from there
Richard K | Overall ExperienceThe general manager was very nice an professional as well as the young lady that was there with her I would come back
Reshella G | First ImpressionsVery helpful whenever I needed some special attention Will use again
TERRI D | Overall ExperienceOffice was closed two days when sign on door said it would be open. No one answered phone. No one returned messages. When we finally got in, the manager said her kids had been sick.
Kendall T | First ImpressionsStaff was extremely poor customer service and released my personal information to an unauthorized person. Negligent handling of personal information , which has been notified to the U-Haul legal department
Kailey G | Overall ExperienceLakeia was awesome to work with and went the extra mile for our move!
Tracey B | First ImpressionsThank you for the safe and secure storage
Robert R | Overall ExperienceIt was actually a very trying time for my family as the reason we needed a storage unit and truck was to help my sister who became very sick, very quickly move out of her apartment. The ease of rental and support from the staff made a very difficult situation manageable and it is very much appreciated.
DANA S | First ImpressionsThe female manager was was really helpful getting my two sons into a unit with me over the phone with me living in Florida! I recommend a big raise for her!
YOLANDA L | Overall ExperienceLakea, Tyrone and the young lady in training went above and beyond the call of duty.
Rocio A | First ImpressionsGREAT JOB U HAUL (you all)!
Mary D | First ImpressionsLakiua was the best young lady to deal with. She was very friendly and knowledgeable about the storage we needed along with Tyrone as well. Very helpful people at the Hickory NC location. Walked us through the entire process and how to enter the codes and even walked with us around the entire complex and explain all the features like the double loading dock we can use there. Thanks Chris
Angelo C | First ImpressionsLakia Springs made the process so easy. She was very knowledgeable and happy to help my needs to met. Great service, I appreciate it. Very clean facility and greats prices as well.
David P | First ImpressionsLakeia was very professional, friendly, and efficient you are fortunate to have such a good representative for U Haul.
Mary S | First ImpressionsDid not need storage after all.
Alyssa Z | Overall ExperienceTy was very patient and helpful. I really appreciated his assistance.
Candace R | First ImpressionsI had originally reserved 2 units at the west hickory facility, only to learn that they had none when I showed up with a truckload of stuff. She sent me to the Main Ave faculty where I was helped by LaKeia. She went above and beyond to provide wonderful customer service! Her friendly demeanor made an otherwise bad day a complete success!
Leigh P | First ImpressionsTy Ramsuer,and the whole staff are very exculent to work with!! GREAT PERSONALITY!!
William T | First ImpressionsMr Ty and Lakiesha were very helpful and answered every question I had promptly and accurately. Ty even took time out of his day to explain the security protocols. Great staff and would definitely recommend
Keith K | First ImpressionsVery convenient location for us. Prices could be lower a little although they might be comparable to others in the area. The place is clean and seems to be well-maintained.
Amal N | First ImpressionsThe manager at Hickory location, Ty went above and beyond. When my movers didn’t show he helped me get movers quickly to unload my items.
SCOTTIE J | First ImpressionsWe had a great experience from checking in to the time we went to the unit. We were treated with the upmost respect and exceptional professionalism. The unit is well lit and clean. The only downside is that we were required to buy a special lock but we understood.
David R | First ImpressionsStaff was very helpful and friendly. While we were loading the unit, they even stopped by to make sure everything was ok.
Tina L | First ImpressionsGood place to storage my items and stay safe
Gregory G | First ImpressionsTy Ramseur, Brandon and Makayla are wonderful!
Holly S | First ImpressionsRat poison in locker we rented.
Marilyn a | Overall ExperienceNeeded multiple units the staff worked to keep my units next each other and close if unable. Great experience .
Ken C | Overall ExperienceThe lady upfront was very nice and answered all my questions and I will recommend to this for my friend
Edwin P | First ImpressionsWhile I appreciate a good work out, having to use the chain to close the broken garage door Was something I was definitely not ready for, the chain hurt my hands. What if I had a back problem? Or an older person? Thankfully I’m in good shape. And to find out it has been 3 weeks since the door is been broken. Is also not fair for the staff to be closing it for clients. Door needs fixing ASAP. If it wasn’t for that my experience would have been excellent
Yadira W | Online Move InKatie was excellent. We moved-out because a storage garage became available in our complex. We have recommended UHaul to others.
Ron D | Overall ExperienceEasy access to storage bin. Helpful equipment on site. Fare price without increases every 6 to 12 months.
Dennis H | Overall ExperienceThey did good by me
Anthony F | Overall ExperienceIt was affordable and save my life. I wish the bathroom was clean like it used to be.
Crystal V | Overall ExperienceI would still be with them but I lost my job due to covid mess. Only thing I wish I hadn't lost that was in storage was my daughter Sunshine's ashes. Everything else ment nothing. Thank you Treasure
Treasure M | Overall ExperienceThanknyou to the hickory nc staff!!!!!
Mary L | Overall ExperienceOther storage places give you code or card and you have 24/7 access. Not limited time
STEVEN A | Overall ExperienceThe gentleman explained the procedure for everything very well; including billing, accessing the unit and restrictions such as food storage in the unit. He was friendly but also very knowledgeable and patient. I also noticed how he picked up random pieces of trash as we toured the facility.
Cathy F | First ImpressionsWhen we arrived we found out the unit we had reserved was not available. Upsetting to say the least. Brandon was fantastic working with us and getting us in a different unit, tho smaller. Had to dismantle something my husband had built which was not fun. But again I cannot say enough good about Brandon and his expertise and kindness!
janet h | First ImpressionsI was provided exceptional customer service.
Katherine W | Overall ExperienceVery happy!
William H | Overall ExperienceKatie could not have been nicer and more welcoming and informative, absolute sweetheart. Made everything as easy as possible. Thank you again
Steven R | First ImpressionsI do all my business in NC at this location only. I always get the best service, never no issues and fast, prompt and courteous every time.
Eric O | Overall ExperienceHad to go to 3 different locations.
Ashley I | First ImpressionsGreat servoce
Demonte M | First Impressions.
Demonte M | First ImpressionsThe general manager and lady work there were great helpers! Friendly and understanding my needs!
Christopher P | First ImpressionsGreat facility, but moreover, a great staff. Incredibly nice, professional, friendly, and helpful. I would definitely recommend this location.
William D | Overall ExperienceThe customer service was professional and outstanding!
LECOUNTE T | First ImpressionsPerfect place for storage
Lori K | Overall ExperienceLoved dealing with the staff, very helpful and friendly. They all need a raise!!
Kim D | Overall ExperienceThe people are always great and super helpful. I’ve had several storage units with them over the years.
Roberta C | Overall ExperienceI was overcharged by almost one month after notifying the facility that I was moving out in person. I received a phone call from the office almost after I moved out trying to collect another payment. I would appreciate a full refund.
Jackson J | Overall ExperienceOne thing that is frustrating is that it appears that the loading dock doors do not work after a certain time of the day. I have gone many times around 6 or 7 and the door would not open.
Christey K | Overall ExperienceThe young man in the office (his name escapes me- unfortunately, my memory for names isn't what it used to be) was extremely helpful, and very courteous and friendly.
Brooks S | Online Move InGood place good people
Anthony F | First ImpressionsVery helpful with all my questions & great staff.
Janet B | First ImpressionsOne of the employees thought that it was professional to message me on Facebook about my storage unit. I think that’s a little invasive so I cleared everything out and canceled my contract.
Nikolai P | Overall ExperienceThe lady that helped me was phenomenal!!!!!!!
Kellie M | First ImpressionsAretha is the bomb! She excels in the definition of what customer service should be about. Her warm smile, enthusiasm, electric personality, & overall knowledge made our experience a wonderful one. So seldom in today’s society do we experience the love that Aretha showed towards us, her customer. I’m looking forward to our return visit in a couple weeks. I don’t what her compensation is but it’s probable not enough! This is the best experience I have ever had at a U-Haul or any other place of a customer service type business. I think U-Haul corporate should tap into her knowledge and personality to travel and help train & educate their corporate workforce. It would be money well spent. -Bill McBrayer
Bill M | First ImpressionsThis is the best storage and rental place I have ever been! The staff is friendly and profession. The storage units are clean and well kept. I can’t give this place a high enough rating.
Justin H | Overall ExperienceThe associate was very friendly, knowledgeable, and helpful! Offered us water when it was so hot out.
William D | First ImpressionsAresha was very helpful and professional.
Claudine A | First ImpressionsThank you Aresha and your team for what proved to bean excellent customer experience from start to finish! Highly recommended this U Haul location!
Glenn M | Overall ExperienceAresha went above and beyond to help me every time I had an issue!!! She is knowledgeable, patient, and extremely calm, no matter how busy they are. Everyone there is great, but she is top notch! Storage areas always smelled as if they were just cleaned/mopped. I always felt safe going in there alone!! IF i ever need storage again, I will definitely be back. Downtown U-Haul and storage by LR is definitely THE BEST! Thank you all for everything!!!!
Eileen T | Overall ExperienceUHaul of Downtown Hickory exceeded my expectations. I had no problems at all there. The first time I stopped by to finalize my reservation during my initial move, the staff was friendly and helpful, and even called later to make sure I made it OK to my final destination an hour away in the mountains. The facility looked very clean every time I went there to drop off or pick up a few items for the months my items were in storage. The staff was helpful when I forgot how to use my access card between trips. The move-out process was easy and the staff was helpful. I haven't unpacked any of the boxes yet since I just picked them up yesterday, but during the move-out process, I didn't see any damage to the furniture or boxes I had stored. (That had been a concern after reading reviews of various storage places when I was originally looking for a storage facility.)
Tracye L | Overall ExperienceAutomatic door didn't work when I got there. Had to wait for manager to reset it. Otherwise customer service was great. Facility is very clean and in a safe location.
William B | First ImpressionsAreesha and her staff were pleasant, helpful and professional in meeting our needs. They made our move seamless and stress free. The facility was emmaculate and well lit. Thanks for a great experience. Joe and Diane B.
JOE B | Overall ExperienceThe staff was top rate, very helpful and knowledgeable.
Tom R | Overall ExperienceThe family at U-Haul in Hickory NC is "over the top!" in all expectations. I have been a client for 5 years and have been treated with respect, kindness and generosity. Definitely a 5 STAR!! M. Murphy
MARGRET M | Overall ExperienceAresha was so helpful and explained everything so well! It is a very clean facility with excellent customer service!
Leanna B | First ImpressionsLaurie Largent is at the very least unprofessional, but more comparable to a liability. Her actions and aloof demeanor are beyond reprehensible. It is in U-Hau's best interest to let her go.
Corey R | Overall ExperienceAresha, in particular, and her staff are/were outstanding. From the start of the process with storage room rental to the reservation for the vehicle to move, Aresha was superb in every way!!
J.R. H | Overall ExperienceVery good experience..
Ann T | Overall ExperienceVery please with that facility, thank you very much!!!
Enrique R | Overall ExperienceThe girls there are friendly and professional. They’re the reason for the rating. Not happy with reservations. P/up location changed & I was notifiers the NIGHT b4.
Pablo R | First ImpressionsOutstanding interaction with all Staff members. Facility well maintained and all Staff were focused on customer satisfaction.
Samuel H | Overall ExperienceMs. Aresha is wonderful!! So kind and helpful. I wouldn't hesitate to come back if I need storage again, thank you!
chanel M | Overall ExperienceI appreciate everythin' that y'all have done and would recommend yer services to everyone I come across. Thanks again!
MARY A | Overall ExperienceVery well run operation
Donald G | First ImpressionsEveryone we dealt with was kind and courteous. Made dealing with U-Haul a real pleasure!
Daniel L | First ImpressionsStaff was very helpful with helping me with questions regarding storage sizes and cost. I was concerned with security and they were prepared to answer every question that I had.
Wynema M | Overall ExperienceAresha was extremely helpful and professional in setting us up for our big move from PA. We were very pleased with her assistance in securing a mover to unpack our rental truck. Low stress & smooth.
JOE B | First ImpressionsRepresentative was MORE THAN helpful - professional, knowledgeable and very accommodating - FANTASTIC facility. Clean, organized. MUCH appreciated for our needs
Samuel H | First ImpressionsGreat place, no problems.
Kaleigh C | Overall ExperienceVery well maintained! Aresha was very knowledgeable and friendly. She helped to make our moving bareable!
Leroy J | Overall ExperienceA+
Felicia P | Overall ExperienceGarage me throwing stuff because they did roof work over my unit.
John D | Overall ExperienceThanks, we would recommend it
Dhanya R | Overall ExperienceLady really loves her job & has a great attitude!!
Wendy W | First ImpressionsGreat service!
john r | First ImpressionsSuper friendly staff. My only complain—lock (provided by U Haul) that was on the storage unit only had one key, which we lost. There was no master so we had to pay 50.00 to have the lock drilled out.
KIMBERLY J | Overall ExperienceGreat people! They are easy to work with and the location is clean and safe. Access was easy and the staff always said hey whenever I saw them. Best storage/rental place I’ve been to.
Douglas S | Overall ExperienceExcellent local staff...My issues of disappointment were related to inaccurate estimates of milage and additional charges related to minimal overage...Also, poor quality of tires resulted in problems
Tim C | Overall ExperienceThe manager and her assistant were very knowledgeable and helpful about the van and storage unit rentals. I hope to recommend this location to others.
Dennis H | First ImpressionsDefinitely to expensive for a small until 5x10. Costed $70 dollars a month. But didn’t have a choice but there.
Chad J | Overall Experiencebest facility and
jimmy j | Overall ExperienceAresha was Amazing! Quick, efficient, understanding. Overall a really good experience. I hope going forward it will continue to be the same!
Daniel S | First ImpressionsStaff are very friendly and helpful.
jeremy j | First ImpressionsMs, McLean, the GM, is highly professional, most engaging with customers and extremely efficient. This facility is remarkably clean like nothing else I've seen. This is undoubtedly an A+++ operation.
J.R. H | First ImpressionsThe people there were helpful. Storage space was clean. I had another hour to drive to my final destination in the mountains, and the person who checked me in even called me to see if I arrived OK.
Tracye L | First ImpressionsI was very happy with my experience.
Paula M | Overall ExperienceExcellent customer service
Craig C | First ImpressionsAeishya is wonderful and professional.
Jeffrey C | Overall ExperienceWe were very pleasantly surprised by the service, the cleanliness, and the security of this facility. I would strongly recommend this to anyone who needs this kind of service.
William E | Overall ExperienceI rented a space for a short time and it worked out perfectly. Will definitely visit this business again. Thanks for all your help.
Reggie T | Overall ExperienceThe manager is excellent, professional and respectful.
julio s | Overall ExperienceOur csr was very helpful and professional the building was so clean and well kept we decided to change our storage unit over to that u haul location
Nora P | First ImpressionsThe young lady was exceptionally helpful and supportive
EDWARD L | First ImpressionsThe manager was very helpful and friendly.
Wynema M | ReservationI had a great experience w/ UHaul, employee Tyreek did an excellent job of making sure I had the right storage unit . He answered all of my questions and I felt at ease completing this process. Thanks
LAUREN E | ReservationThis was THE most professional, courteous, kind, and knowledgeable group of people to work with for moving. Top marks for Uhaul Downtown Hickory. The Best ever.
Don B | Overall ExperienceThe agent was quick, efficient, and friendly. We were in and out in no time.
Levi S | ReservationMy initial experience was fabulous. I was treated with the utmost respect. Staff is very customer friendly and attentive. I will definitely recommend this facility. Thank you!
Janet B | ReservationIt seemed like this Uhaul Storage was always open, with somebody always there to help us with questions or changes. And, it was always clean and nice.
Cecilia B | Overall ExperienceExtremely well maintained facility, with a friendly and efficient staff. I highly recommend them!
BENNETT C | Overall ExperienceThe service at this facility through the manager was wonderful. Please let her superiors know that clients understand the quality of service received.
Jennifer Y | ReservationFolks very good
paul b | Overall ExperienceStaff was always very friendly and happy to help. Service was always quick and easy. I would highly recommend this location!
CALEB R | Overall Experience