Customer Reviews for U-Haul Moving & Storage of Downtown Houston

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Downtown Houston

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JAMES E.
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The ratchet on starboard side could use a little WD40

anthony L.
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Virgil was super helpful and provided outstanding customer service. I will absolutely recommend this location to my colleagues needing moving or storage. The van was clean and pick up and return was easy. Great experience overall!!

robert C.
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Great customer service. The process was very simple and went accordingly.

ANTONIO J.
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Customer did not leave a comment.

Daniel R.
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Customer did not leave a comment.

ELAINE H.
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Customer did not leave a comment.

JOSHUA W.
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Great service!

Paul I.
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Customer did not leave a comment.

DOUGLAS H.
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Very nice person helped me at turn in. Thank you!

Andrew S.
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Customer did not leave a comment.

LUIS CARLOS C.
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Better time management of customers needs. Took an employee 30-40 minutes trying to back up and hitch a trailer to truck before another employee would help. Truck inside and windows dirty not a good thing with COVID times.

BRETT B.
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Customer did not leave a comment.

MARY D.
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Customer did not leave a comment.

Jean M.
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Clean rental trucks thoroughly, especially the cab of the truck where you sit and touch everything. During this pandemic businesses are doing a lot of extra cleaning to keep customers safe. This was not the case with this uhaul store.

Kenneth M.
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nothing more that I can think of at this time

JAMES C.
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Not charge for a couple hrs of return overage. Especially when you notify return facility.

Claudia F.
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My husband picked up these blankets at this location because it was the only location with that many blankets. We were renting also a U-Haul truck and auto transport from this location which was later changed by Uhaul due to availability. We picked up the blankets in Houston and turned them in in El Paso with the U-Haul truck. It took many days of phone calls with U-Haul (with different instructions each time) to finally get the blankets checked in. Because of the holidays, everything was delayed, and the blankets continued in my account as if I were renting them, although I had turned them in five days prior. Finally, I had to call the U-Haul dealer where I turned them in so he could check them in. The blankets were in very good condition and I would rent them again.

SCOTT N.
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Customer did not leave a comment.

Carlos B.
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Customer did not leave a comment.

CENE T.
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Everything was good employees are very professional and the whole process from picking up to returning the truck was smooth and quick

V Robert F.
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Customer did not leave a comment.

Jeffery M.
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JOAO F.
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Ease of booking for international people

Stephanie L.
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Customer did not leave a comment.

ROBERT F.
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It was my first time at this location. The new facility is really stunning. Well organized, clean, easy to figure out. Good job, UHaul!

KYLER H.
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Customer did not leave a comment.

JOSE M.
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Customer did not leave a comment.

MADELINE B.
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Virgil was very nice and extremely helpful

Adianys M.
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Customer did not leave a comment.

JON A.
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KENYON B.
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Put my money back on my card and they charged me extra milage when i drove to monroe i didnt take any detours

SYLVIA A.
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Customer did not leave a comment.

JORGE B.
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Customer did not leave a comment.

Michael M.
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Patrick B.
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The level of professionalism and cleanliness is what I excepted from all U-Haul locations.

Rachel A.
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Customer did not leave a comment.

Daniel B.
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Customer did not leave a comment.

MARK R.
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Great location and awesome service!!

EVELYN M.
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Keep up the consistency that we experienced. This was our first U-Haul rental and everything went well on our 1100+ mile journey.

Andrea P.
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We have used this location a few times and it is always an excellent experience. It's now the only one we'll use!

Juan M.
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Customer did not leave a comment.

Shawn C.
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Customer did not leave a comment.

tadia F.
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robert P.
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Bret N.
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Customer did not leave a comment.

Mercedes S.
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The location was well maintained but the uhauls were not cleaned or sanitary. Wouldn't recommend if someone wants a clean uhaul. My uhaul smelled like smoke had trash and someone's teeth in it! Disgusting

ANTOINETTE B.
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Customer did not leave a comment.

Bryce R.
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Customer did not leave a comment.

troy G.
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Joachim J.
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Customer did not leave a comment.

Sylvester J. | Overall Experience |
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This is a great place to rent your storage unit when you need one. S. Jordan

JARROD S.
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Truck was maintained. Efficient process to check in and get keys. The movers we hired were very good - best movers I've ever used.

CHARLES A. | Overall Experience |
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Customer did not leave a comment.

FRED ALBERT L. | First Impressions |
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Great facility and staff.

JONATHAN V.
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Both representatives who were assisting me were very nice and helpful! Jason Cochran at the Downtown Houston location is great! He was polite and informative. The manager there was also great. He assisted me with checking out even a little after closing.

foster B. | First Impressions |
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Customer did not leave a comment.

raul M.
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Grigorios L.
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ERICP V.
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Excellent service. Highly recommended facility.

Nathan S.
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Customer did not leave a comment.

MICHAEL S.
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Customer did not leave a comment.

Liliana M.
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Haley H.
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He had to take off a dolly that was not received by the San Angelo location. It was a $10 credit and we were appreciative of his understanding. He was also very friendly. I didn't catch his name.

DAVID F.
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Customer did not leave a comment.

CHARLES A. | First Impressions |
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Good People

austin A.
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These guys were great. Somehow my reservation went to a Dallas location...they fixed it and I was on my way.

Larry E.
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Nothing, it was a nice and easy process.

Harry B.
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Customer did not leave a comment.

ERIC W.
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Nothing

William L.
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Very clean and profetionl

Stephanie B.
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I love this location! The man who assisted me showed me how to attach the trailer and walked me through some do's and don'ts as this was my first time driving with a trailer. He made me feel super comfortable and confident. I will definitely be suggesting this location to friends!

David C.
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Customer did not leave a comment.

Barbara S.
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Alvaro Z.
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Lance C.
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Katrina D.
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The manger was very nice and helpful. I told him about the engine light. He agreed with me about the exhaust leak.

Arthur A.
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Customer did not leave a comment.

James G.
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Quick and easy. Very professional. Thanks

Caroline V.
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Customer did not leave a comment.

PATRICIA ANN N.
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Let it be known that there is free parking inside the garage at the facility. I parked in the "for pay" parking lot beside. Not a big deal.

Richard L.
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Staff were efficient and worked to make sure everything was in good working order and all well understood. Super job!

Clinton A.
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Pick-up through mobile was horrendous. Waited something like ten minutes before I was able to get in contact with anyone. Was told by both agents I needed a second alternate contact after my initial alternate contact, my fiancee, had already been reached. Both chats "disconnected" due to time out issues after I complained about having to provide another contact in addition to the first. Went inside and checked out with an agent since luckily the location was still open. Would not recommend mobile pick-up to anyone. I arrived just before 6pm and didn't leave the location with the truck until almost 6:30.

ERIKA M T.
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Customer did not leave a comment.

Hannah L.
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ROBERT W.
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SHARON S.
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I was amazed by the size and inventory of the location. Enormous! It was like a mover's "superstore." My van looked as if I was the first customer to ever drive and use it. The location was under staffed for a Saturday morning. Long line, full parking area, we were there just over an hour. However, staff was friendly and competent.

Katrina C. | First Impressions |
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Shawn was super helpful and knew what he was talking about. When I had to get a bigger unit, he made the process hella easy. Really appreciated him.

Katrina C.
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Customer did not leave a comment.

Richard K.
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This drop off site was very clean and super easy to deal with. I literally drove in and a person was ready to look and the mileage and gas level, walked around the truck and said "Thank you, everything is fine". I walked out of there in at most 4 minutes.

Robert A.
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Customer did not leave a comment.

Celina N.
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Customer did not leave a comment.

Oneita B.
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Arrived a 10 minutes after close time. Young man employee happened to came out and helped us w/return after clocking out. After very long day of driving 400+ miles and unloading, his generous spirit was greatly appreciated. We're older and from small Texas town. Downtown Houston in the dark added to our stress. Thank you for providing well maintained equipment and hiring caring folks.

DAVID T.
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Customer did not leave a comment.

ERICA B.
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No improvements necessary! Shawn and Raul were incredibly helpful and kind, I really appreciated them staying til the last minute to assist me before my move. Couldn't have done it without them!

Mary S.
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Customer did not leave a comment.

Brian D.
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Customer did not leave a comment.

James S. | First Impressions |
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Great faculties and staff!

Susan G.
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Helpful and considerate staff

Helen W.
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Personnel was very informative and nice. I would recommend this U-haul place

HOWARD P.
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Charlie was very helpful when I picked up the trailer. He carefully explained many things to me. He is a valuable employee.

David H.
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Customer did not leave a comment.

Joel M.
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Kind and helpful staff. Definitely will use this location. Again. Had bad experience with another Houston location ( Uvalde Rd.) in past. Thank you

Gregg D.
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I left my work phone in the cab of the U-Haul and they reached out within the hour to let me know and kept it safely stored away until I was able to come in and get it. Thank you for that. Very welcoming group!

Cole W.
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Fix the fuel tank and / or fuel gauge. The tank would not fill on several occasions, which increased the frequency of stops and increased fatigue on this long 1800 mile trip.

Shawn O.
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Customer did not leave a comment.

Veronica W.
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Customer did not leave a comment.

Cole W.
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The fuel tank would not always allow a full fill. Thus, the fuel gauge would not always register full. This problem caused more frequent fuel stops on this long 1800 mile relocation and caused risk of running out of fuel on long stretches in the desert. Significant fatigue set in during the Houston to Albuquerque segment because of the more frequent, unnecessary fuel stops.

carolyn p. | First Impressions |
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Customer did not leave a comment.

Sergey O. | First Impressions |
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Rudy and Raul went above and beyond customer service expectations by assisting me and my wife with our storage and even letting us drop off a trailer we had with us from Seattle that had to go to another Houston location. I have never experienced this kind of customer service at any other Uhaul location and want to thank both of them for their outstanding professionalism and friendliness.

Leunam R. | Overall Experience |
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Customer did not leave a comment.

Melvin S. | First Impressions |
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Customer did not leave a comment.

Lois R. | First Impressions |
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This facility is very nice and the staff is very helpful.

Peter F. | Overall Experience |
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Thank you.

Jim M. | First Impressions |
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Everything seems great so far, although there was some broken glass on the floor outside our unit before we moved in and also a little bit of glass on the floor inside our unit.

Alicia B. | Overall Experience |
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Facility is new and they close earlier than other storages which is a bit inconvenient but overall everything else was excellent including the best customer service.

yi wen g. | First Impressions |
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Customer did not leave a comment.

kim d. | First Impressions |
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Very accommodating, polite and helpful!

Alicia B. | First Impressions |
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Customer service is EXCELLENT!

Peter F. | First Impressions |
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Exterior architectural design and colors nice match for downtown. Interior layout spacious, well-lit, not a lot of signs as everything is where you expect it to be. And the manager Virgil is a calm, thoughtful, helpful, all around good guy.

william k. | First Impressions |
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Virgel is great

Tyjuanihia T. | First Impressions |
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Customer did not leave a comment.

No reviews have been submitted for this location.

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