The guy that help me was very helpful and made sure everything was legit. He even walk me to my unit and explain everything very well!!! I wish I remember his name because he did a very good jobKeoshia M. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Downtown Houston
Houston, TX 77002
(O/W Returns - Caroline St Entrance)
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
Special Operating Hours
- 12/24/2022: 7:00 am - 4:00 pm
- 12/25/2022: Closed
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Yidong S.
Customer did not leave a comment.Wayne H.
Customer did not leave a comment.Migel A.
Customer did not leave a comment.Cindy P.
well lit and easy access, staff very helpful.ollie f. | Overall Experience
Customer did not leave a comment.Enedelia M.
Customer did not leave a comment.MOHAMMEDALI H.
Your staff in the Houston location were absolutely horrible I will never rent or return there again. Renters beware you feel violated when you leaveHailey K.
Customer did not leave a comment.Keoshia M. | First Impressions
During the return of the vehicle I could not find the bar code that they were saying to return the vehicleSadarius S.
Customer did not leave a comment.lisbeth D.
Customer did not leave a comment.Juliah F.
Customer did not leave a comment.Darrow A. | First Impressions
Customer did not leave a comment.Keitany R.
Good customer service and affordable price rate on rentalsErick R.
Easy pick upKelly P.
Customer did not leave a comment.MARK P.
Customer did not leave a comment.Steven P.
The only negative was the van did both have BlueTooth or an Auxiliary cord to be able to hook up the phone. I needed GPS on several occasions and had yo look at my phone periodically. Other than thatâ€¦ 10 out of 10Richard A.
Customer did not leave a comment.Christine E.
I enjoyed the usage of the uhaul my experience was great Thank u keep up the good work.janet S.
Customer did not leave a comment.Beverly J. | Overall Experience
Lady who checked truck out to me was very nice. Excellent employee.William V.
Staff friendly and helpfulRobert B.
Excellent serviceMassimo M.
Customer did not leave a comment.J JESUS G.
This will be the second time that an employee served me with a vehicle that has issue problems.Joseph V.
The guys at the site made the experience even better. I’ll go a bit out of my way if I need storage again, simply cause the employees at this location. They are well organized, friendly, proactive. I experienced this with every employee I encountered.William M. | Online Move In
Customer did not leave a comment.essence d. | Overall Experience
Customer did not leave a comment.Shealisha B.
The pick up location was great. The staff was friendly and professional and walked me through the entire process.Caleb P.
Customer did not leave a comment.Lee W.
Customer did not leave a comment.eric g. | Overall Experience
Customer did not leave a comment.Miguel C.
The Gentleman there was professional and efficient.Michael L.
Customer did not leave a comment.MICHAEL R.
Knata and foul odorLisa L. | Overall Experience
Customer did not leave a comment.mamadou B.
Very professional and curteous people. Management was very helpful as well. Highly recommended location.Gage H.
Customer did not leave a comment.Victoria C. | Overall Experience
Customer did not leave a comment.SAHAR T.
Staff needs to take time to supervise equipment before delivery. I was issued a Damaged Tow Dolly with torn straps attached to thin wire rapped around because original bracket was missing. It cost me an 14 hrs travel delayed and hundreds of dollars. That was Very a unprofessional from the U-Haul Station located at San Jacinto St in Houston Texas.BeatRide A.
Customer did not leave a comment.Thomas D.
Charged me for gas before I was able to show him evidence of the car not being given to me full. Unprofessional. Will never use uhaul againAlexis S.
App and website didn't work well at allJoby J.
Customer did not leave a comment.Ashliegh R.
Inside the cargo area, at the front over the driver - the roof or corner/wall leaks water We had rain during my usage and those boxes were freshly wetClark H.
Customer did not leave a comment.Tad D.
Lot of issues with truck , don't give these kinds of truck for long distancesvarun G.
Staff is friendly & attentive. Equipment is well maintained & clean.Davis H.
The trucks driver door was inoperable . The employees were not helpful at all. I brought the truck in at 6 but they never checked me in. So i was charged double what i paid . Which is ridiculous.Jamahd L.
Customer did not leave a comment.danelle j. | Overall Experience
Customer did not leave a comment.Reema F.
Rudy was professional and quickly provided what I needed. Quick and easy transaction. I will use them again.Darnell G.
Customer did not leave a comment.Suzanne R. | Overall Experience
The sixth floor restroom has noxious gases (methane) escaping from the floor drain. There is No pea trap primer installed. This is a potential fire hazard due to the methane build up in the bathroomRodger B. | Overall Experience
Customer did not leave a comment.Ryan S.
I worked with Virgil & Rudy, they were both friendly, knowledgeable and coordinated my reservations smoothly.Edna C. | First Impressions
Customer did not leave a comment.patti a. | First Impressions
I had to return the 9ft van after hours , after a very hard day of bad weather lots of driving closed freeways alternative GPS route a hour and a half delay on that route and unloading late in to the night . Absolutely exhausted when I dropped off the van but I was unable to get on the app to check out it may have been me but I believe this should be a lot simpler. The rental agent answered all my questions before I asked them . The van drove excellent very clean safe and comfortable . Overall very bad moving experience with excellent U-Haul service .Jack H.
Customer did not leave a comment.JEANNIE N. | First Impressions
Customer did not leave a comment.MICHAEL S.
Excellent, efficient, speedy service. Thank you!tamara G.
Customer did not leave a comment.dennis K.
Customer did not leave a comment.Andrew D.
Staff were friendly and very helpful. Equipment was clean. The van was still upstairs; however, it was quickly gotten and we were able to leave efficiently. Dropped off using 24/7 which worked great at this well lit and maintained location.Katherine L.
Customer did not leave a comment.Lanita F. | First Impressions
Customer did not leave a comment.Kenneth C.
Customer did not leave a comment.Michael J. | Online Move In
I inadvertantly left items in the truck. The location contacted me imediately and had my items ready when I arrived.Mark E.
Customer did not leave a comment.Joan A.
The staff left without telling me they were closing. I had to leave the trailer right where they told me to unload itRodger B. | First Impressions
It was all a great experience. Nothing to add. Thank you, all the bestJose R.
Customer did not leave a comment.Pauline F.
Customer did not leave a comment.Sydney F.
Customer did not leave a comment.Justin F.
Customer did not leave a comment.Maegan H.
The stuff was very professional and helpful.Jimmy P. | First Impressions
Customer did not leave a comment.juanita R.
Nothing more i can except Virgil was very polite and helpefulCHARLOTTE N.
When I pulled up the drop off locations did not make sense and when I tried to ask a worker he just told me I had done it wrong and instead of telling me how I could move it to the correct place he just got mad and would not respond to my questions and told me I was finished and that it was fineZachary S.
Mr. Rudy was very professional. Total asset to uhaulPHILIP D.
Customer did not leave a comment.JEANCLAUDE H.
The customer service was nice, I was with my loaded truck s at my there for some days pending delivery when my apartment was readyANDY L.
Customer did not leave a comment.ANNECIA C. | First Impressions
Customer did not leave a comment.ZOE J.
Customer did not leave a comment.Ahmed A.
I dropped off the truck and received a response, "do you need anything" from the Uhaul representative.Eric U.
Customer did not leave a comment.Victor S.
Customer did not leave a comment.Daniel M.
I picked up the vehicle with 3/8 of a tank. Awful. Far from the expected 3/4. Spent more on gas to get over 3/4 as I did on mileage for the day. (37 miles). The online check-in and return were long and onerous. Idk if I'd recommend that.Kevin R.
Customer did not leave a comment.Ramiro A.
Very helpful staff and accommodating to the long trip I was going to embark on. Thank you.Rafael V.
Customer did not leave a comment.Rosemary O.
Customer did not leave a comment.Juliana C.
Very easy process, friendly staff. Have used this location several times and I can't recommend this location enough!MARC V.
The property manager is excellent communication skills and and very helpful.ANIKA F.
Not over charge me and not give me back my money that y'all over charge me onQuinton J.
Customer did not leave a comment.Bradford C.
Excellent customer service! I would recommend this location over all Houston locations.Yvette G.
Perfect pick up and drop off easy instructions. 2nd time renting a truck in the last 2wk period. First time blankets where not given to us, but got a refund. This time, AGAIN same thing happened, no blankets :( Haven't received refund yet. Missing blankets is definitely an area of opportunity to improve! Otherwise great experience.Edward T.
Customer did not leave a comment.Ivan B. | Overall Experience
Excellent Customer Service by the entire staff. Thanks again , Professor MorganRegina M. | Overall Experience
Great facility. Plenty of room to return our trailer.Lori R.
I selected a mobile pick up. I tried to locate my vehicle twice and could not find it. Eventually I went to the office and I was given a 10ft vehicle. I reserved a dolly which they did not have for me. It made my move more difficult and take longer than needed. I ended up having to rent a dolly from Home Depot for $32. I was also still charged $7 for the dolly I never received.Jarrod S.
Customer did not leave a comment.Michelle W.
Customer did not leave a comment.Rose T.
Virgil was very helpfulElmer G.
The man helping me at 7 in the morning was great. I had booked online and I was getting the run around. When he asked me my name he said I can help you and he did. I forget his name, Virgil or seme thing like that. Anyways I got off and going. The website is very confusing. I loved the support I got from a real Person.Ronald S.
Payed for moving blankets but there were no blankets in the back of the truck :(Edward T.
Customer did not leave a comment.BOBBY W.
Customer did not leave a comment.MARVIN N. | Overall Experience
Customer did not leave a comment.Rick R.
The only consistent concern I have with this location is that the vehicle are not available when promised. Although, the reservation is confirmed, there seems to be a lack of communication.James T.
Customer did not leave a comment.KALA C.
Customer did not leave a comment.yi wen g. | Overall Experience
Signage for drop off could be better. We were unsure if we should just leave it in the driveway, but other people did so we did too.Kara H.
Customer did not leave a comment.David W.
Customer did not leave a comment.Avis B. | Overall Experience
Customer did not leave a comment.WILLIAM W.
Customer did not leave a comment.KATELYN R. | Overall Experience
Customer did not leave a comment.Wafaa F.
Customer did not leave a comment.Stephen S.
Customer did not leave a comment.Katelyn R.
Every time a good since I’ve been riding with you U-Haul thank you for everythingJayvon R. | Overall Experience
Customer did not leave a comment.Kaleah D. | Overall Experience
Customer did not leave a comment.JIMMY P. | Overall Experience
Eli was very kind, professional & helpful, the entire staff attentive and friendly!Christopher N. | First Impressions
Customer did not leave a comment.EMALI E. | Overall Experience
Customer did not leave a comment.Bernie C. | Overall Experience
Virgil is a great manager.Marguerite C. | Overall Experience
Customer did not leave a comment.Angel G. | Online Move In
Customer did not leave a comment.Joycealyn P. | First Impressions
the facility is kept very clean and well maintained.. A above average storage facility..John D. | First Impressions
The only issue is the elevators stopped working and I was unable complete move in. This turned out to be an inconvenience for me because I had hired helpers to assist me in the move due to time constraints. Again the issue was not worth staff but either the facility’s equipment e.g. elevator. I couldn’t take off another day so now I have to get more helpers and an additional day to complete my move.Inger L. | First Impressions
Customer did not leave a comment.myeshia t. | Overall Experience
There was a customer service young lady that worked for that facility was rude,obnoxious,refused to answer or acknowledge our presence, greeting, conversation. Her behavior is horrible. Don't know her name but will ALWAYS Remember Her Description and Disregard And Disrespectful BehaviorVictoria C. | First Impressions
The team at this location goes above and beyond to ensure that your move goes smoothly.Cortney D. | Online Move In
Customer did not leave a comment.Jayvon R. | First Impressions
The manager Virgil Raines was amazing. He was very accommodating and willing to help. I truly appreciate all he did and I would definitely use this location again as the move in, truck rental and move out was nothing short of exceptional. Great customer service!!LaKesha J. | Overall Experience
Been with Uhaul forever and I finally said bye! Loved the experience and hard work the employees did to help out always!!Rita S. | Overall Experience
The young lady who did all my transactions from buying a storage and the next day when I returned the truck was very helpful and had very delightful customer service!!!! You can tell right from the jump she's goes above and beyond for her customers and if it's possible to do something she will do it with no problem and with a smile on her face. It's rare to come across people with customer service as genuine as hers so this was definitely a pleasant experience. And the brief interactions I had with the staff along the way while loading my storage were just as pleasant. I give this location a 10 out of 10 across the board!!!della m. | First Impressions
Great customer service!Bernie C. | First Impressions
Excellent customer service, every manager was very helpful. I would definitely recommend friends and family.SAMUEL W. | Overall Experience
Customer did not leave a comment.Enrique D. | First Impressions
Customer did not leave a comment.Gabrielle R. | Overall Experience
Customer did not leave a comment.EBONEE D. | First Impressions
Management is excellent at helping customersProject Hope U. | First Impressions
Called 6 times and every time the phone was answered with please hold. So I held 36 mi it’s the first time and no one ever came back to answer then 27 minutes the second time and again no one ever came back called back several time and always please hold terrible customer serviceCheryl B. | First Impressions
Customer did not leave a comment.KATELYN R. | First Impressions
You guys really have your stuff together fantastic company and great product you guys offer 100% would recommend anyone go through Y'allJIMMY M. | First Impressions
I don’t recall If checking to storage was clear in email. I was not able to get into the emails. Not sure maybe my computer or meJAMES S. | Online Move In
The staff was very helpful and friendly. I would recommend this place to anyone who needed storage. Great place to do business with.Roy E. | Overall Experience
Virgil always was helpful and responsiveCarl B. | Overall Experience
Customer did not leave a comment.Emoni H. | Online Move In
Customer did not leave a comment.Dwight P. | Overall Experience
Customer did not leave a comment.Chezmon A. | First Impressions
Reps very helpful and courteousRicardo A. | Online Move In
The staff here are VERY nice and incredibly helpful. I also rented a truck for my move in and it went very smoothly. I would strongly recommend this u haul storage and rental to anyone who is in the metro Houston area. I can't say enough about how fantastic the customer service was at this location. Thank You for making my move an easy and trouble free experience.Kirk B. | First Impressions
Customer did not leave a comment.RESHONDRA L. | First Impressions
Customer did not leave a comment.Samantha T. | Overall Experience
Tire sensor was outAngela E. | Overall Experience
Customer did not leave a comment.VALICIA J. | Overall Experience
Very nice employees , well trained.They were friendly and knew what they were doing. Good peopleRoy E. | First Impressions
Customer did not leave a comment.Toni P. | Online Move In
Lots of bugs(roaches) spotted. I understamd that happens. But still freaked me out to think they could have moved into my boxes. Otherwise, staff and Virgil were awesome. I liked the drive in building. Made me feel like location was safe to load and unload.Heather H. | Overall Experience
Above and beyond with customer service - incredibly helpful. I rent storage and trucks here regularly, and the staff tell me what to do to save money and actually call me if there's a problem.MICHAEL L. | Overall Experience
Customer did not leave a comment.Kendra W. | First Impressions
The lady who assisted me was very patient, friendly, and thorough. I was very happy with the service I received from her. She answered all of my questions and ensured I was aware of the hours, cart locations, and how to access and leave the facility. I feel like I and my belongings are in good hands.LILLIAN S. | First Impressions
very helpfulSerafin L. | Online Move In
Customer did not leave a comment.Kareemah M. | Overall Experience
Customer did not leave a comment.Martin L. | First Impressions
Customer did not leave a comment.Tymekia R. | Overall Experience
My experience was pleasant. I would definitely recommend it to othersRosa J. | First Impressions
I wasn't informed about the gate that blocked entrance and exit to the second floor parking. That was inconvenient. I had to ask the lady in the office and discovered that I needed a remote to get in and out. The elevator gave me some trouble? I had to log in and out at least 3 or 4 times. Some young people riding on 3 wheelers were blocking parking to the office and were being disruptive! Not a good idea to let them hang out in the parking area, not professional! Not safe!lanita f. | Overall Experience
Customer did not leave a comment.Michael P. | First Impressions
Everyone was extremely nice and the facility was very cleanCheryl C. | First Impressions
Customer did not leave a comment.Joseph H. | Overall Experience
Customer did not leave a comment.laura r. | Overall Experience
Customer did not leave a comment.HAMMAD A. | Overall Experience
Customer did not leave a comment.betty j. | Overall Experience
Staff was always available to provide information and to answer questions. The facility was clean and the environment was secure.aurora r. | Overall Experience
Super efficient, super cleanGerard T. | First Impressions
Staff excelledJohn M. | Online Move In
By far, the friendliest staff and nicest facility of any uhaul or storage I've ever used. They don't nickel and dime you.MICHAEL L. | First Impressions
Customer did not leave a comment.Damita R. | First Impressions
Customer did not leave a comment.Domini B. | Online Move In
Customer did not leave a comment.Crystal R. | Overall Experience
Full of Rat mess,all over everythingAlex C. | First Impressions
Customer did not leave a comment.Donavan R. | Overall Experience
Customer did not leave a comment.Krislyunde H. | Overall Experience
Customer did not leave a comment.Richelle U. | Overall Experience
Thank you ShaunZachary H. | Online Move In
Customer did not leave a comment.anthony v. | Overall Experience
Customer did not leave a comment.Kimberly A. | Overall Experience
Customer did not leave a comment.Morgan T. | Overall Experience