The stuff was very professional and helpful.Jimmy P. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Downtown Houston
Houston, TX 77002
(O/W Returns - Caroline St Entrance)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When I pulled up the drop off locations did not make sense and when I tried to ask a worker he just told me I had done it wrong and instead of telling me how I could move it to the correct place he just got mad and would not respond to my questions and told me I was finished and that it was fineZachary S.
Mr. Rudy was very professional. Total asset to uhaulPHILIP D.
Customer did not leave a comment.JEANCLAUDE H.
The customer service was nice, I was with my loaded truck s at my there for some days pending delivery when my apartment was readyANDY L.
Customer did not leave a comment.ANNECIA C. | First Impressions
Customer did not leave a comment.ZOE J.
Customer did not leave a comment.Ahmed A.
I dropped off the truck and received a response, "do you need anything" from the Uhaul representative.Eric U.
Customer did not leave a comment.Victor S.
Customer did not leave a comment.Daniel M.
I picked up the vehicle with 3/8 of a tank. Awful. Far from the expected 3/4. Spent more on gas to get over 3/4 as I did on mileage for the day. (37 miles). The online check-in and return were long and onerous. Idk if I'd recommend that.Kevin R.
Customer did not leave a comment.Ramiro A.
Very helpful staff and accommodating to the long trip I was going to embark on. Thank you.Rafael V.
Customer did not leave a comment.Rosemary O.
Customer did not leave a comment.Juliana C.
Very easy process, friendly staff. Have used this location several times and I can't recommend this location enough!MARC V.
The property manager is excellent communication skills and and very helpful.ANIKA F.
Not over charge me and not give me back my money that y'all over charge me onQuinton J.
Customer did not leave a comment.Bradford C.
Excellent customer service! I would recommend this location over all Houston locations.Yvette G.
Perfect pick up and drop off easy instructions. 2nd time renting a truck in the last 2wk period. First time blankets where not given to us, but got a refund. This time, AGAIN same thing happened, no blankets :( Haven't received refund yet. Missing blankets is definitely an area of opportunity to improve! Otherwise great experience.Edward T.
Customer did not leave a comment.Ivan B. | Overall Experience
Excellent Customer Service by the entire staff. Thanks again , Professor MorganRegina M. | Overall Experience
Great facility. Plenty of room to return our trailer.Lori R.
I selected a mobile pick up. I tried to locate my vehicle twice and could not find it. Eventually I went to the office and I was given a 10ft vehicle. I reserved a dolly which they did not have for me. It made my move more difficult and take longer than needed. I ended up having to rent a dolly from Home Depot for $32. I was also still charged $7 for the dolly I never received.Jarrod S.
Customer did not leave a comment.Michelle W.
Customer did not leave a comment.Rose T.
Virgil was very helpfulElmer G.
The man helping me at 7 in the morning was great. I had booked online and I was getting the run around. When he asked me my name he said I can help you and he did. I forget his name, Virgil or seme thing like that. Anyways I got off and going. The website is very confusing. I loved the support I got from a real Person.Ronald S.
Payed for moving blankets but there were no blankets in the back of the truck :(Edward T.
Customer did not leave a comment.BOBBY W.
Customer did not leave a comment.MARVIN N. | Overall Experience
Customer did not leave a comment.Rick R.
The only consistent concern I have with this location is that the vehicle are not available when promised. Although, the reservation is confirmed, there seems to be a lack of communication.James T.
Customer did not leave a comment.KALA C.
Customer did not leave a comment.yi wen g. | Overall Experience
Signage for drop off could be better. We were unsure if we should just leave it in the driveway, but other people did so we did too.Kara H.
Customer did not leave a comment.David W.
Customer did not leave a comment.Avis B. | Overall Experience
Customer did not leave a comment.WILLIAM W.
Customer did not leave a comment.KATELYN R. | Overall Experience
Customer did not leave a comment.Wafaa F.
Customer did not leave a comment.Stephen S.
Customer did not leave a comment.Katelyn R.
Every time a good since I’ve been riding with you U-Haul thank you for everythingJayvon R. | Overall Experience
Customer did not leave a comment.Kaleah D. | Overall Experience
The lady who helped me at the counter when I rented the Uhual deserves a big raise. Extremely knowledgeable, helpful, and excellent customer service. This world would be a better place with employees like her.Naomi G.
just really great staff, very helpful and courteousCarie C.
Virgil was extremely helpful and very kind. His customer service will make me return to this location.Justin L.
Customer did not leave a comment.Carlos D.
Customer did not leave a comment.misty R.
Customer did not leave a comment.JIMMY P. | Overall Experience
Customer did not leave a comment.Pierre H.
Eli was very kind, professional & helpful, the entire staff attentive and friendly!Christopher N. | First Impressions
Customer did not leave a comment.EMALI E. | Overall Experience
Customer did not leave a comment.Glorias D.
Customer did not leave a comment.Shafiul I.
Customer did not leave a comment.Jesse L.
Customer did not leave a comment.Bernie C. | Overall Experience
Customer did not leave a comment.Ronald B.
Customer did not leave a comment.Alice L.
Virgil is a great manager.Marguerite C. | Overall Experience
Customer did not leave a comment.Angel G. | Online Move In
Customer did not leave a comment.Thomas C.
Customer did not leave a comment.Steve A.
Customer did not leave a comment.Joycealyn P. | First Impressions
Customer did not leave a comment.Roberto O.
Customer did not leave a comment.Joycealyn P.
the facility is kept very clean and well maintained.. A above average storage facility..John D. | First Impressions
Customer did not leave a comment.THOMAS W.
The only issue is the elevators stopped working and I was unable complete move in. This turned out to be an inconvenience for me because I had hired helpers to assist me in the move due to time constraints. Again the issue was not worth staff but either the facility’s equipment e.g. elevator. I couldn’t take off another day so now I have to get more helpers and an additional day to complete my move.Inger L. | First Impressions
Customer did not leave a comment.Tenithia T.
Had the wrong trailer reserve for mePaul S.
Customer did not leave a comment.Josef O.
Customer did not leave a comment.myeshia t. | Overall Experience
Customer did not leave a comment.Nadine B.
There was a customer service young lady that worked for that facility was rude,obnoxious,refused to answer or acknowledge our presence, greeting, conversation. Her behavior is horrible. Don't know her name but will ALWAYS Remember Her Description and Disregard And Disrespectful BehaviorVictoria C. | First Impressions
Customer did not leave a comment.Stephen S.
it was so good i will remake it and i would use it againEsau V.
Customer did not leave a comment.Cornel S.
Professional fast service. Everything went well. I will definitely rent here again.Tommie D.
This location was very customer service friendly. Alonso said all the right things and handled my impromptu return request without hesitation. He looked to see if he could process the return and made it happen. I was very appreciative after a long day of moving to not have to drive farther away and arrange for a ride. Alonso and his manager(didn't catch his name)made my day. Thank youGregg W.
Kendra was amazingly helpful, both on the phone and in person Thank you.Cedric T.
Customer did not leave a comment.Richard A.
The team at this location goes above and beyond to ensure that your move goes smoothly.Cortney D. | Online Move In
Customer did not leave a comment.Andy T.
The truck performance was great. We drove from Houston to New York over three days and had zero problems.Sam S.
Customer did not leave a comment.Jayvon R. | First Impressions
You all gave me great service Keep up the good worksamantha P.
The General Manager Virgil Raines was very very helpful. In spite of them being very busy, he had a smile and sense or humor. He is quite an asset to your Company!Robert B.
Customer did not leave a comment.Sultan A.
Do not rent out trucks with mechanical problems and actually have help available to stranded motorists if they break down. Impossible to reach roadside assistance.Kelly S.
Customer did not leave a comment.Robert C.
Amazing processSuzanne L.
Super efficient and fast.Edward K.
Overall, extremely good experience. Only issue was I had made a reservation for 8.30, and there were 3 people in line ahead of me, but only one worker. Each person took about 10-12 mins to process, so I waited about 35 mins to get processed. Got my vehicle at 9.15. Not terrible, but you asked what could be improved ...tom L.
The truck ignition was VERY HARD to turn on and off. The windshield wipers didn't work during a major thunderstorm on an expressway in Houston, and the cab overhead lights malfunctioned. The gear shift was very very stiff, made it hard to get out of â€œparkâ€. The transmission had trouble shifting from 1st to 2nd gearâ€¦loud and resistant.Jean H.
The manager Virgil Raines was amazing. He was very accommodating and willing to help. I truly appreciate all he did and I would definitely use this location again as the move in, truck rental and move out was nothing short of exceptional. Great customer service!!LaKesha J. | Overall Experience
Personnel was very friendly and explained in detail all the information that I needed for reviewing the condition of the truck and documentation in the systemJose G.
Answer the phone before 20 min.DEBBIE T.
Check vehicles and make sure they are serviced.ELEIA R.
Customer did not leave a comment.Brian B.
The girl working was very nice and helpful, the man seemed to have a bad attitude and angry.John F.
Customer did not leave a comment.Mariana V.
Outstanding customer service!!!JEROME M.
Customer did not leave a comment.Darla M.
Employee was nice and disconnected the trailer right away.Buddy E.
The trailer had rusty wheels and dirty interior. The customer service was excellent.ALEJANDRO H.
Customer did not leave a comment.Zachary B.
Customer did not leave a comment.Dean D.
Customer did not leave a comment.Brenda C.
Been with Uhaul forever and I finally said bye! Loved the experience and hard work the employees did to help out always!!Rita S. | Overall Experience
Customer did not leave a comment.Julie M.
need to make check in a little more convient and not confusing.angelica L.
The young lady who did all my transactions from buying a storage and the next day when I returned the truck was very helpful and had very delightful customer service!!!! You can tell right from the jump she's goes above and beyond for her customers and if it's possible to do something she will do it with no problem and with a smile on her face. It's rare to come across people with customer service as genuine as hers so this was definitely a pleasant experience. And the brief interactions I had with the staff along the way while loading my storage were just as pleasant. I give this location a 10 out of 10 across the board!!!della m. | First Impressions
Customer service is was pleasantly great and delightful!!! Great employees working here at this location, hands down!!!!della M.
My vehicle kept giving a warning that there was a problem with the left turn signal and tail light. When I checked, it worked but was definitely dimmer than the right tail light. I told this to the attendant when I checked the trailer back in.Michael H.
Customer did not leave a comment.Brian P.
Customer did not leave a comment.Alexandria L.
Customer did not leave a comment.Bernie C.
Customer did not leave a comment.Aitash D.
Great customer service!Bernie C. | First Impressions
Overall I had one of the best moves especially coming from 3 states and converging into one home. Staff was so supportive. The only thing I didn't like was seeing uhaul trucks with a depiction of a black woman with a lamp running for her life as if it was Harriet Tubman choosing uhaul to move her to Canada through the Underground Railroad! WTF UHAUL!!. Whomever thought that was a good marketing ploy was dead ass wrong and could have only gotten approval for this type of offensive advertisement by a room full of white people. I'm glad Black people helped me with this whole experienceâ€¦ uhaul is trash for that piece of marketing. Your Black staff for damn sure didnt think that was ok, as I asked all of them how did that make them feel seeing this. Do better uhaul, the employees that work FOR YOU are busting their ASS to make YOU a bigger dollarâ€¦ at least show THEM some form of respectâ€¦ because I'm certain their paycheck doesn'tâ€¦ shame on you uhaulâ€¦Lorrie T.
Customer did not leave a comment.REGINALD C.
Customer did not leave a comment.Clarence B.
Excellent customer service, every manager was very helpful. I would definitely recommend friends and family.SAMUEL W. | Overall Experience
Customer did not leave a comment.Enrique D. | First Impressions
Customer did not leave a comment.Gabrielle R. | Overall Experience
Customer did not leave a comment.EBONEE D. | First Impressions
Management is excellent at helping customersProject Hope U. | First Impressions
Called 6 times and every time the phone was answered with please hold. So I held 36 mi it’s the first time and no one ever came back to answer then 27 minutes the second time and again no one ever came back called back several time and always please hold terrible customer serviceCheryl B. | First Impressions
Customer did not leave a comment.KATELYN R. | First Impressions
You guys really have your stuff together fantastic company and great product you guys offer 100% would recommend anyone go through Y'allJIMMY M. | First Impressions
I don’t recall If checking to storage was clear in email. I was not able to get into the emails. Not sure maybe my computer or meJAMES S. | Online Move In
The staff was very helpful and friendly. I would recommend this place to anyone who needed storage. Great place to do business with.Roy E. | Overall Experience
Virgil always was helpful and responsiveCarl B. | Overall Experience
Customer did not leave a comment.Emoni H. | Online Move In
Customer did not leave a comment.Dwight P. | Overall Experience
Customer did not leave a comment.Chezmon A. | First Impressions
Reps very helpful and courteousRicardo A. | Online Move In
The staff here are VERY nice and incredibly helpful. I also rented a truck for my move in and it went very smoothly. I would strongly recommend this u haul storage and rental to anyone who is in the metro Houston area. I can't say enough about how fantastic the customer service was at this location. Thank You for making my move an easy and trouble free experience.Kirk B. | First Impressions
Customer did not leave a comment.RESHONDRA L. | First Impressions
Customer did not leave a comment.Samantha T. | Overall Experience
Tire sensor was outAngela E. | Overall Experience
Customer did not leave a comment.VALICIA J. | Overall Experience
Very nice employees , well trained.They were friendly and knew what they were doing. Good peopleRoy E. | First Impressions
Customer did not leave a comment.Toni P. | Online Move In
Lots of bugs(roaches) spotted. I understamd that happens. But still freaked me out to think they could have moved into my boxes. Otherwise, staff and Virgil were awesome. I liked the drive in building. Made me feel like location was safe to load and unload.Heather H. | Overall Experience
Above and beyond with customer service - incredibly helpful. I rent storage and trucks here regularly, and the staff tell me what to do to save money and actually call me if there's a problem.MICHAEL L. | Overall Experience
Customer did not leave a comment.Kendra W. | First Impressions
The lady who assisted me was very patient, friendly, and thorough. I was very happy with the service I received from her. She answered all of my questions and ensured I was aware of the hours, cart locations, and how to access and leave the facility. I feel like I and my belongings are in good hands.LILLIAN S. | First Impressions
very helpfulSerafin L. | Online Move In
Customer did not leave a comment.Kareemah M. | Overall Experience
Customer did not leave a comment.Martin L. | First Impressions
Customer did not leave a comment.Tymekia R. | Overall Experience
My experience was pleasant. I would definitely recommend it to othersRosa J. | First Impressions
I wasn't informed about the gate that blocked entrance and exit to the second floor parking. That was inconvenient. I had to ask the lady in the office and discovered that I needed a remote to get in and out. The elevator gave me some trouble? I had to log in and out at least 3 or 4 times. Some young people riding on 3 wheelers were blocking parking to the office and were being disruptive! Not a good idea to let them hang out in the parking area, not professional! Not safe!lanita f. | Overall Experience
Customer did not leave a comment.Michael P. | First Impressions
Everyone was extremely nice and the facility was very cleanCheryl C. | First Impressions
Customer did not leave a comment.Joseph H. | Overall Experience
Customer did not leave a comment.laura r. | Overall Experience
Customer did not leave a comment.HAMMAD A. | Overall Experience
Customer did not leave a comment.betty j. | Overall Experience
Staff was always available to provide information and to answer questions. The facility was clean and the environment was secure.aurora r. | Overall Experience
Super efficient, super cleanGerard T. | First Impressions
Staff excelledJohn M. | Online Move In
By far, the friendliest staff and nicest facility of any uhaul or storage I've ever used. They don't nickel and dime you.MICHAEL L. | First Impressions
Customer did not leave a comment.Damita R. | First Impressions
Customer did not leave a comment.Domini B. | Online Move In
Customer did not leave a comment.Crystal R. | Overall Experience
Full of Rat mess,all over everythingAlex C. | First Impressions
Customer did not leave a comment.Donavan R. | Overall Experience
Customer did not leave a comment.Krislyunde H. | Overall Experience
Customer did not leave a comment.Richelle U. | Overall Experience
Thank you ShaunZachary H. | Online Move In
Customer did not leave a comment.anthony v. | Overall Experience
Customer did not leave a comment.Kimberly A. | Overall Experience
Customer did not leave a comment.Morgan T. | Overall Experience
Nice, clean storage facility.JaCory C. | Overall Experience
I highly recommend coming to store your belongings here! Mr. Virgil is a wonderful manager that runs a fantastic location! The staff is always on-top of their task and quick to deliver to make your reservation worry free! Thank you guys so much for all your hard work, it definitely shows!Tiffany K. | Overall Experience
Customer did not leave a comment.GARLAND M. | Overall Experience
Customer did not leave a comment.Leah H. | Overall Experience
Customer did not leave a comment.LILLIE L. | Overall Experience
Helpful and patient staff.Sebastian W. | First Impressions
Customer did not leave a comment.Leah H. | First Impressions
The customer service was outstanding. I had a peculiar situation that needed to be resolved in a timely manner. Mr. Virgil worked expeditiously to apply several options to resolve my issue. The outcome was achieved in a reasonable amount of time. He explained the challenges and then he provided an acceptable resolution .aurora r. | First Impressions
Mr. Virgil and his Staff are awesomeFRANKIE B. | Overall Experience
Customer did not leave a comment.Aisha L. | First Impressions
Great service and the facility looks GREAT and CLEAN!JaCory C. | First Impressions
The San Jacinto Houston storage building is awesome! I like that the units are elevated in a flood-prone city and the manager Virgil is very nice and efficient. Also the security systems (camera, etc) is amazing.Diane B. | Online Move In
Customer did not leave a comment.OSCAR N. | Overall Experience
Customer did not leave a comment.Maurice T. | First Impressions
I never even used it, I never even saw what it looked like to be honest. I was told when I rented the other U-Haul storage unit down the road on Louisianna Street that the other one would be canceled but apparently they forgot to cancel itTODD V. | Overall Experience
Customer did not leave a comment.Richelle U. | First Impressions
Thank youLashundria Penny R. | First Impressions
Customer did not leave a comment.JOSEPH M. | Overall Experience
Customer did not leave a comment.Veliyuddin O. | Overall Experience
Customer did not leave a comment.Osita A. | Overall Experience
The only thing I would change is the access code. I would prefer an access card but i do understand sometimes people leave the card at home and will not have access to their storage facility or space.George J. | Overall Experience