Customer Reviews for U-Haul Moving & Storage of Downtown Houston

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Downtown Houston

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Shawn C.
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Customer did not leave a comment.

Nannette T. | First Impressions |
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Every person I dealt with throughout the transaction and move in was congenial, helpful, and efficient.

CHARLES H.
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Our rental required equipment was somehow overridden and the car carrier was not a transport but a dolly. We drove hundreds of. Mm Ile before being informed the transport was required.

Georgette L. | Overall Experience |
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Customer did not leave a comment.

Anthony S. | First Impressions |
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Great team of guys. Really nice and hard working. Explained everything really well!

MICHAEL S.
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Friendly and helpful

Joy A. | First Impressions |
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Customer did not leave a comment.

Rachel S.
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Customer did not leave a comment.

MARIO G.
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All was great and professional!

CLINT D.
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Excellent customer service

JORGE P.
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No. Todo perfecto. El señor que recibió muy amable.

Chris N.
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Customer did not leave a comment.

CHRISTOPHER J.
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Customer did not leave a comment.

James F.
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Customer did not leave a comment.

YVONNE G.
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Virgil was so helpful, he made my experience wonderful.

WILLIAM S.
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Everything good

SHERYL R.
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Customer did not leave a comment.

BARRETT P.
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Customer did not leave a comment.

Phylicia C.
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BRENT S.
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Customer did not leave a comment.

Olivia S. | Overall Experience |
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Amazing service and very friendly staff

MELVINA A.
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Customer did not leave a comment.

KANIDA K.
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Customer did not leave a comment.

SHELBY T.
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If someone reserves a piece of equipment, or "requests", the store should make sure it's available and in stock instead of giving notice of something not in stock last second at check in.

Michael C.
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Staff was very friendly and helpful.

Tyrone B.
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The managers at this location were having IT issues. They made due and got us on our way inspire of the issues. Thanks to them.

CHRISTIE S.
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Uhaul could do a better job of telling customers that a “deposit “ is required if they decide to use their debt card. Very unhappy about that process & that it will take days before the money is returned. I find it unfair to NOT disclose that information.

michael M.
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Customer did not leave a comment.

JACKLYN S.
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Great customer service made it easy in and out

KARINA P.
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Customer did not leave a comment.

EDWARD S.
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Great customer service at this location!!

MELVIN S. | First Impressions |
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Customer did not leave a comment.

ANDREW L.
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Customer Service on both ends was excellent. Trailor pickup was smooth and the Uhaul guy was quick and experienced in hooked and checkout. The drop off was super quick. The Uhaul rep got me in and out Jimmy John's fast. Thanks

JAmes B.
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No contact check in did not work just added more hastle

JEFFREY DION M.
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I rented a trailer from this location in the summer of 2020. And, I just rented a truck from them (January, 2021). The workers at this location are very nice and helpful. The location is convenient. Everything goes according to plan. I strongly recommend this U-Haul location!!

Katherine L.
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Dirt and paper inside trailer when I opened it first time. All sinage states there is a $15 dollar cleaning fee but I guess that doesn't mean someone actually cleans the equipment. I did sweep it out and returned a clean trailer when I turned it in.

Roy M.
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My best experience with UHaul to date. Location was clean and has easy access. The team helped load my car and made sure it was secure on the trailer.

Kellon M.
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Pick up was very easy and it was a nice, clean facility. Great service. Would use this location again.

KELSEYLAJOUR J.
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My encounter was EXCELLENT!!

Moises L. | Overall Experience |
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Only thing no parking for simi trucks

STEVEN O.
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Great service, I actually left my keys in the van after I returned it and Shaun the evening manager actually called me and notified me that he has my keys.. great job guys you have a customer for life.

JAMES R.
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Customer did not leave a comment.

Carlos M.
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Lucy R.
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Randall S.
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Julian R.
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Excellent customer service!!

TERRY L.
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KIONNA F.
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Customer did not leave a comment.

JAMES C.
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Very professional and helpful. I had a great experience.

Mykayla G.
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Charge to much I've didn't have helpers neither extra items added I paid a total of 200 plus just move my items & it's was not worth it when previous I was charged less than that just to move my items.

JAMES E.
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The ratchet on starboard side could use a little WD40

anthony L.
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Virgil was super helpful and provided outstanding customer service. I will absolutely recommend this location to my colleagues needing moving or storage. The van was clean and pick up and return was easy. Great experience overall!!

robert C.
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Great customer service. The process was very simple and went accordingly.

ANTONIO J.
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Customer did not leave a comment.

Daniel R.
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ELAINE H.
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JOSHUA W.
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Great service!

Paul I.
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Customer did not leave a comment.

DOUGLAS H.
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Very nice person helped me at turn in. Thank you!

Andrew S.
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Customer did not leave a comment.

LUIS CARLOS C.
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Better time management of customers needs. Took an employee 30-40 minutes trying to back up and hitch a trailer to truck before another employee would help. Truck inside and windows dirty not a good thing with COVID times.

BRETT B.
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Customer did not leave a comment.

MARY D.
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Customer did not leave a comment.

Jean M.
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Clean rental trucks thoroughly, especially the cab of the truck where you sit and touch everything. During this pandemic businesses are doing a lot of extra cleaning to keep customers safe. This was not the case with this uhaul store.

Kenneth M.
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nothing more that I can think of at this time

JAMES C.
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Not charge for a couple hrs of return overage. Especially when you notify return facility.

Claudia F.
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My husband picked up these blankets at this location because it was the only location with that many blankets. We were renting also a U-Haul truck and auto transport from this location which was later changed by Uhaul due to availability. We picked up the blankets in Houston and turned them in in El Paso with the U-Haul truck. It took many days of phone calls with U-Haul (with different instructions each time) to finally get the blankets checked in. Because of the holidays, everything was delayed, and the blankets continued in my account as if I were renting them, although I had turned them in five days prior. Finally, I had to call the U-Haul dealer where I turned them in so he could check them in. The blankets were in very good condition and I would rent them again.

SCOTT N.
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Customer did not leave a comment.

Carlos B.
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CENE T.
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Everything was good employees are very professional and the whole process from picking up to returning the truck was smooth and quick

V Robert F.
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Customer did not leave a comment.

Jeffery M.
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Customer did not leave a comment.

JOAO F.
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Ease of booking for international people

Stephanie L.
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Customer did not leave a comment.

ROBERT F.
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It was my first time at this location. The new facility is really stunning. Well organized, clean, easy to figure out. Good job, UHaul!

KYLER H.
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Customer did not leave a comment.

JOSE M.
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Customer did not leave a comment.

MADELINE B.
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Virgil was very nice and extremely helpful

Adianys M.
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Customer did not leave a comment.

JON A.
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KENYON B.
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Put my money back on my card and they charged me extra milage when i drove to monroe i didnt take any detours

SYLVIA A.
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Customer did not leave a comment.

JORGE B.
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Michael M.
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Patrick B.
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The level of professionalism and cleanliness is what I excepted from all U-Haul locations.

Rachel A.
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Customer did not leave a comment.

Daniel B.
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Customer did not leave a comment.

MARK R.
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Great location and awesome service!!

EVELYN M.
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Keep up the consistency that we experienced. This was our first U-Haul rental and everything went well on our 1100+ mile journey.

Andrea P.
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We have used this location a few times and it is always an excellent experience. It's now the only one we'll use!

Juan M.
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Customer did not leave a comment.

Shawn C.
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Customer did not leave a comment.

tadia F.
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Customer did not leave a comment.

robert P.
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Customer did not leave a comment.

Bret N.
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Customer did not leave a comment.

Mercedes S.
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The location was well maintained but the uhauls were not cleaned or sanitary. Wouldn't recommend if someone wants a clean uhaul. My uhaul smelled like smoke had trash and someone's teeth in it! Disgusting

ANTOINETTE B.
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Customer did not leave a comment.

Bryce R.
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Customer did not leave a comment.

troy G.
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Joachim J.
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Customer did not leave a comment.

Sylvester J. | Overall Experience |
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This is a great place to rent your storage unit when you need one. S. Jordan

JARROD S.
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Truck was maintained. Efficient process to check in and get keys. The movers we hired were very good - best movers I've ever used.

CHARLES A. | Overall Experience |
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Customer did not leave a comment.

FRED ALBERT L. | First Impressions |
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Great facility and staff.

JONATHAN V.
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Both representatives who were assisting me were very nice and helpful! Jason Cochran at the Downtown Houston location is great! He was polite and informative. The manager there was also great. He assisted me with checking out even a little after closing.

foster B. | First Impressions |
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Customer did not leave a comment.

raul M.
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Customer did not leave a comment.

Grigorios L.
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Customer did not leave a comment.

ERICP V.
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Excellent service. Highly recommended facility.

Nathan S.
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Customer did not leave a comment.

MICHAEL S.
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Customer did not leave a comment.

CHARLES A. | First Impressions |
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Good People

Katrina C. | First Impressions |
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Shawn was super helpful and knew what he was talking about. When I had to get a bigger unit, he made the process hella easy. Really appreciated him.

James S. | First Impressions |
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Great faculties and staff!

carolyn p. | First Impressions |
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Customer did not leave a comment.

Sergey O. | First Impressions |
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Rudy and Raul went above and beyond customer service expectations by assisting me and my wife with our storage and even letting us drop off a trailer we had with us from Seattle that had to go to another Houston location. I have never experienced this kind of customer service at any other Uhaul location and want to thank both of them for their outstanding professionalism and friendliness.

Leunam R. | Overall Experience |
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Customer did not leave a comment.

Melvin S. | First Impressions |
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Customer did not leave a comment.

Lois R. | First Impressions |
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This facility is very nice and the staff is very helpful.

Peter F. | Overall Experience |
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Thank you.

Jim M. | First Impressions |
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Everything seems great so far, although there was some broken glass on the floor outside our unit before we moved in and also a little bit of glass on the floor inside our unit.

Alicia B. | Overall Experience |
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Facility is new and they close earlier than other storages which is a bit inconvenient but overall everything else was excellent including the best customer service.

yi wen g. | First Impressions |
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Customer did not leave a comment.

kim d. | First Impressions |
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Very accommodating, polite and helpful!

Alicia B. | First Impressions |
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Customer service is EXCELLENT!

Peter F. | First Impressions |
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Exterior architectural design and colors nice match for downtown. Interior layout spacious, well-lit, not a lot of signs as everything is where you expect it to be. And the manager Virgil is a calm, thoughtful, helpful, all around good guy.

william k. | First Impressions |
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Virgel is great

Tyjuanihia T. | First Impressions |
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Customer did not leave a comment.

No reviews have been submitted for this location.

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