Customer Reviews for U-Haul Moving & Storage of Downtown Houston

3416 reviews

1617 San Jacinto St   Houston, TX 77002
(O/W Returns - Caroline St Entrance)

(713) 654-1618

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(713) 654-1618

1617 San Jacinto St
Houston, TX 77002
(O/W Returns - Caroline St Entrance)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Joel G. 
Rating:
2.0

The windshield wiper water duct doesn't work The driver seat bad condition Poor condition rear door lock

Ramon H. 
Rating:
5.0

Mr. Virgil and his Staff are awesome

FRANKIE B.  |  Overall Experience 
Rating:
5.0

Exemplary customer service. I was immediately greeted even though this location is massive and - surely busy!

Trent W. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW W. 
Rating:
5.0

Very nice & professional people to deal with. Customer service was Awesome.

Mary M. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRA C. 
Rating:
5.0

General manager was very polite and helpful. I would recommend this location to family and friends.

CARL F. 
Rating:
5.0

Customer did not leave a comment.

Jacob W. 
Rating:
3.0

Customer did not leave a comment.

GIOVANNA T. 
Rating:
5.0

Very friendly and professional

Bruce P. 
Rating:
5.0

Great service

TIMOTHY S. 
Rating:
5.0

Customer did not leave a comment.

Lillie L. 
Rating:
5.0

Customer did not leave a comment.

Stephen L. 
Rating:
5.0

Customer did not leave a comment.

STEVE C. 
Rating:
5.0

Customer did not leave a comment.

Aisha L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MUHAMMAD R. 
Rating:
5.0

Great service and the facility looks GREAT and CLEAN!

JaCory C.  |  First Impressions 
Rating:
5.0

The San Jacinto Houston storage building is awesome! I like that the units are elevated in a flood-prone city and the manager Virgil is very nice and efficient. Also the security systems (camera, etc) is amazing.

Diane B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Phyllis B. 
Rating:
5.0

N/A

GONZALO A. 
Rating:
5.0

Customer did not leave a comment.

scot W. 
Rating:
4.0

Customer did not leave a comment.

STEVEN R. 
Rating:
5.0

Customer did not leave a comment.

CHRYSTAL F. 
Rating:
5.0

Customer did not leave a comment.

Mario G. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
4.0

N/A

Abbie C. 
Rating:
3.0

Customer did not leave a comment.

RONALD N. 
Rating:
5.0

We dropped off after hours but the whole situation was very easy to use.

MICHAELP N. 
Rating:
5.0

Customer did not leave a comment.

OSCAR N.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Michael W. 
Rating:
3.0

N/A

albert M. 
Rating:
5.0

Customer did not leave a comment.

Maurice T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Meredith R. 
Rating:
1.0

I never even used it, I never even saw what it looked like to be honest. I was told when I rented the other U-Haul storage unit down the road on Louisianna Street that the other one would be canceled but apparently they forgot to cancel it

TODD V.  |  Overall Experience 
Rating:
3.0

The Trailer was given without be Inspected and that made one tire of the trailer to go flat since they never released the tire break.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

MARY C. 
Rating:
5.0

The location and equipment was clean and in good working order. Michael was super helpful and offered great customer service. We would highly recommend this Uhaul location.

ALEXANDER M. 
Rating:
5.0

Customer did not leave a comment.

CHANTEL T. 
Rating:
5.0

Customer did not leave a comment.

MARY JACQUELINE A. 
Rating:
5.0

Customer did not leave a comment.

Richelle U.  |  First Impressions 
Rating:
5.0

Overall great experience. Truck was loud but performed well.

THOMAS K. 
Rating:
5.0

Thank you

Lashundria Penny R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M.  |  Overall Experience 
Rating:
5.0

I was helped very quickly and easily

Cheyenne B. 
Rating:
5.0

The gentleman that helped us was awesome!

PHILLIP M. 
Rating:
5.0

these guys now me. Always helpful. Thank you U-Haul downtown.

Veliyuddin O. 
Rating:
5.0

Customer did not leave a comment.

Douglas W. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE K. 
Rating:
5.0

Customer did not leave a comment.

Veliyuddin O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DORIS N. 
Rating:
5.0

The staff here are super helpful, friendly, and go above and beyond. I hope all Uhaul service centers are similar.

BINDIYA P. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Osita A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
3.0

The uhaul was FILTHY. It smelled like a dog when I first picked it up. There was residue all over the cup holders and steering wheel. I dropped something and when I went to pick it up I noticed a full thing of spilled curly fries behind my seat. My hands had black (I'm assuming dirt) residue on them by the time I reached my destination just from being inside that thing. It was absolutely disgusting.

Victoria D. 
Rating:
5.0

The only thing I would change is the access code. I would prefer an access card but i do understand sometimes people leave the card at home and will not have access to their storage facility or space.

George J.  |  Overall Experience 
Rating:
5.0

Great service. Easy location

LAKISHA CORINE W. 
Rating:
5.0

Customer did not leave a comment.

Sean B. 
Rating:
5.0

Great location, anything indoors and friendly staff.

VAN C. 
Rating:
5.0

We had a interesting experience with this rental but the assistant manager took great care of us with the rental. I have use Uhaul over many years and they are great to deal with.

JEFFREY K. 
Rating:
5.0

absolutely nothing. THE ENTIRE EXPERIENCE WAS GREAT!!! I truly enjoyed the whole from the sign in to the return. THANK YOU FOR ALL OF IT!!!

WENDELL RAY H. 
Rating:
5.0

Customer did not leave a comment.

Kyle G. 
Rating:
5.0

Customer did not leave a comment.

Angela L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VIOLET G. 
Rating:
5.0

Customer did not leave a comment.

Ashley H. 
Rating:
4.0

Customer did not leave a comment.

CATHERINE T. 
Rating:
5.0

Customer did not leave a comment.

BEVERLY N. 
Rating:
5.0

Customer did not leave a comment.

MARIANNA LYN Z. 
Rating:
5.0

Customer did not leave a comment.

Lilian A.  |  Overall Experience 
Rating:
5.0

Amazing customer service and easy after hours retun

ALMA A. 
Rating:
4.0

I had to wait more than 30 minutes to get a live person on the phone to let you know that the door .to the back of n the phone you not close. The service technician did not arrive until 3 hours after the arrival time I was told. This delayed us getting on the road caught in traffic and delayed the movers. This added to the stress of moving.

JACQUELINE Y. 
Rating:
5.0

Customer did not leave a comment.

CORTNEY R. 
Rating:
5.0

Customer did not leave a comment.

Dayshanae L.  |  Overall Experience 
Rating:
5.0

The team was proficient and efficient in getting me in a truck and on the road.

JOHN L. 
Rating:
5.0

Nothing to improve. Excellent customer service

BEVERLY N. 
Rating:
5.0

Customer did not leave a comment.

JARRETT J. 
Rating:
5.0

The GM is the most professional and courteous person.

mary r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Clifton F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Benjamin L. 
Rating:
1.0

HAd a hard time getting my keys for the truck I called customer service and was on hold for over 40 min had to hang up and select a different department to get help was very frustrating

William T. 
Rating:
5.0

Nice

EDWIN M. 
Rating:
5.0

Nothing. Great service, friendly, easy in and out pick up and drop off.

WILLIE P. 
Rating:
5.0

Customer did not leave a comment.

ANDREA D. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

Everything was just great!!!

RUBEN P. 
Rating:
4.0

Customer did not leave a comment.

PAUL H. 
Rating:
5.0

Customer did not leave a comment.

DONNA T. 
Rating:
5.0

Customer did not leave a comment.

LALIBALA A. 
Rating:
5.0

Customer did not leave a comment.

Carlos S. 
Rating:
5.0

Customer did not leave a comment.

IRMA G. 
Rating:
4.0

no problems

Val G. 
Rating:
5.0

Customer did not leave a comment.

Jennifer H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Staff staff was incredible I'm sorry we're incredible very courteous polite respectful very very helpful I thank you guys so much

JOSEFA N. 
Rating:
4.0

Desk employee was very helpful. They didn't have all of the dollies I had ordered, but she made changes for what they had quickly, and we were on our way.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

NANCY E. 
Rating:
5.0

Customer service was awesome!

CHARLES G. 
Rating:
5.0

Everyone was so nice. So glad I had access to my storage unit until 10PM every day.

quetzal p.  |  Overall Experience 
Rating:
5.0

I could not say nicer things about this location, excellent location, facilities and personnel operating it !!!

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Aurora R.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

JARRAD M. 
Rating:
5.0

Great customer service and assistance! They are very thoughtful and helpful, managed to make my moving day not as bad as I thought it would be.

ESTHER S. 
Rating:
5.0

The entire staff was amazing. Friendly and helpful.

MUHAMMAD M. 
Rating:
5.0

Customer did not leave a comment.

TERRANCE T. 
Rating:
5.0

Overall impressed with the uhaul rental experience

SUBRATA T. 
Rating:
5.0

Customer did not leave a comment.

AMY W. 
Rating:
4.0

U-Haul needs to do away with the “reservation” vs “confirmed reservation.” We saw tons of people show up think they had a truck reserved but didn't. This happened to myself included and luckily worked out fine, but could have been a disaster. This was not clear AT ALL when I booked my reservation

KATHRYN A. 
Rating:
5.0

Customer did not leave a comment.

Ryan S. 
Rating:
4.0

The staff was extremely helpful, the store could use more help on Saturdays. Line was long to check in.

COREY S. 
Rating:
5.0

Customer did not leave a comment.

LARRY P. 
Rating:
5.0

Customer did not leave a comment.

ERIC N. 
Rating:
5.0

Customer did not leave a comment.

CODY M. 
Rating:
5.0

Customer did not leave a comment.

DANIEL R. 
Rating:
5.0

Manager was helpful and informative, reviewed all things with me

STEPHANIE W. 
Rating:
4.0

You should find a way to keep the elevator open while loading and unloading. it's very inconvenient and hard,

Veliyuddin O.  |  First Impressions 
Rating:
5.0

Clean, neat, organized facility. The associate was attentive to getting the tow dolly checked in a quickly as possible to get me on my way. Would definitely use this location to rent or return to. Easy to access and pull into.

JARED R. 
Rating:
3.0

I'm charged 1 more day because I was late only 1 hour.

Veliyuddin O. 
Rating:
3.0

You need to have a phone number in which a customer can speak to someone for service. The hold times were stupid

MICHAEL B. 
Rating:
5.0

So easy. Great staff

MARY A. 
Rating:
4.0

Customer did not leave a comment.

Chiara D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Can we get reimbursement for extra gas purchase?

TUYET L. 
Rating:
5.0

The staff at this uhaul was very helpful!

Mackie G.  |  Overall Experience 
Rating:
5.0

Very convenient and easy to use since I literally live right across the street at Houston House Apts. Love that I can come and go using my code to access unit.

RANDY H.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

foster b.  |  Overall Experience 
Rating:
2.0

Sean or Shawn ( I apologize I don’t know the spelling) I thought could’ve done friendlier to me he seemed rude and not helpful like he was upset. I had a long drive and also had to put my items in storage. My experience definitely could’ve been better.

Kareemah M.  |  First Impressions 
Rating:
5.0

The premises were clean and convenient. Also the staff member that assisted me in the process was very informative and cheerful. He’s a great value to the team. Unfortunately I forgot his name but he’s the general manager there.

Robert L.  |  First Impressions 
Rating:
5.0

From the moment I pulled in with my uhaul rental truck, your staff was there ready to greet me and provide guidance on where to park and what to do. Renting a storage space was super easy and the facility is in great shape. Everyone has been super friendly and helpful so i am really glad I chose this location for my storage needs!! thank you for making a stressful time really easy.

matthew g.  |  First Impressions 
Rating:
5.0

Bad weather in our departure city was a concern and this facility was very accommodating in regards to reservation changes required.

Ana O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

keshia l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

EMMA G.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Brittney S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jasmine F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JENNIFER S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa T.  |  Overall Experience 
Rating:
5.0

The staff were very helpful to myself and my family. My first experience in Houston and I thank you all for your help.

Mario H.  |  Overall Experience 
Rating:
5.0

The second floor parking area feels very unsecure. It should have controlled gate access. Test of the facility is perfect.

FRED ALBERT L.  |  Overall Experience 
Rating:
5.0

Outstanding storage, thus is an excellent place to keep your stuff. Real pleasure!

James S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Renette H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diane B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jeannette D.  |  Overall Experience 
Rating:
5.0

The staff were very accommodating to myself and my family. I appreciated everything they done.

Mario H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carolyn D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert J.  |  Overall Experience 
Rating:
5.0

👍🏽

HArold B.  |  First Impressions 
Rating:
3.0

Would not let me rent a truck with my temporary drivers license (paper) and I wobt get it until 3 weeks. I need my stuff get moved, they let me down after I pull out all of my stuff in my rented storage to get loaded in the truck. Said it will not push thru in the system. They should consider people with such conditions.

JAY J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JESUS M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ngigi g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tevion B.  |  Overall Experience 
Rating:
5.0

The staff and facility was great !

LANDANE R.  |  Overall Experience 
Rating:
5.0

Every person I dealt with throughout the transaction and move in was congenial, helpful, and efficient.

Nannette T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Georgette L.  |  Overall Experience 
Rating:
5.0

Great team of guys. Really nice and hard working. Explained everything really well!

Anthony S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joy A.  |  First Impressions 
Rating:
5.0

Amazing service and very friendly staff

Olivia S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MELVIN S.  |  First Impressions 
Rating:
5.0

Only thing no parking for simi trucks

Moises L.  |  Overall Experience 
Rating:
5.0

This is a great place to rent your storage unit when you need one. S. Jordan

Sylvester J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES A.  |  Overall Experience 
Rating:
5.0

Great facility and staff.

FRED ALBERT L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

foster B.  |  First Impressions 
Rating:
5.0

Good People

CHARLES A.  |  First Impressions 
Rating:
5.0

Shawn was super helpful and knew what he was talking about. When I had to get a bigger unit, he made the process hella easy. Really appreciated him.

Katrina C.  |  First Impressions 
Rating:
5.0

Great faculties and staff!

James S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

carolyn p.  |  First Impressions 
Rating:
5.0

Rudy and Raul went above and beyond customer service expectations by assisting me and my wife with our storage and even letting us drop off a trailer we had with us from Seattle that had to go to another Houston location. I have never experienced this kind of customer service at any other Uhaul location and want to thank both of them for their outstanding professionalism and friendliness.

Sergey O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leunam R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melvin S.  |  First Impressions 
Rating:
5.0

This facility is very nice and the staff is very helpful.

Lois R.  |  First Impressions 
Rating:
5.0

Thank you.

Peter F.  |  Overall Experience 
Rating:
5.0

Everything seems great so far, although there was some broken glass on the floor outside our unit before we moved in and also a little bit of glass on the floor inside our unit.

Jim M.  |  First Impressions 
Rating:
4.0

Facility is new and they close earlier than other storages which is a bit inconvenient but overall everything else was excellent including the best customer service.

Alicia B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

yi wen g.  |  First Impressions 
Rating:
5.0

Very accommodating, polite and helpful!

kim d.  |  First Impressions 
Rating:
5.0

Customer service is EXCELLENT!

Alicia B.  |  First Impressions 
Rating:
5.0

Exterior architectural design and colors nice match for downtown. Interior layout spacious, well-lit, not a lot of signs as everything is where you expect it to be. And the manager Virgil is a calm, thoughtful, helpful, all around good guy.

Peter F.  |  First Impressions 
Rating:
5.0

Virgel is great

william k.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tyjuanihia T.  |  First Impressions 
No reviews have been submitted for this location.

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