Customer Reviews for U-Haul Moving & Storage of Downtown Indianapolis

1,703 reviews

1430 N Illinois St   Indianapolis, IN 46202
(Between 13th and 14th st)

(317) 636-6700

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(317) 636-6700

1430 N Illinois St
Indianapolis, IN 46202
(Between 13th and 14th st)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Melissa was extremely helpful & explained everything clearly. The use of a cart allowed me to empty my car in one trip, instead of having to make multiple trips with my small dolly. The storage facility was immaculate. Also, the location of this facility is perfect for me, only 1.5 miles from the apartment complex I will be moving into in October.

Christine E.  |  First Impressions 
Rating:
5.0

Melissa is great to work with

April W. 
Rating:
5.0

Customer did not leave a comment.

Alexa Q. 
Rating:
4.0

Customer did not leave a comment.

Imants T. 
Rating:
5.0

Kara was really good at assisting with my needs.

Mohammad M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maurice H.  |  Overall Experience 
Rating:
5.0

Well done.

Constantin U. 
Rating:
3.0

Customer did not leave a comment.

Maurice V. 
Rating:
5.0

Friendly staff, knowledgeable and fast

Talette J. 
Rating:
5.0

Customer did not leave a comment.

Jeff O. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicholas P. 
Rating:
5.0

Customer did not leave a comment.

HANNAH S. 
Rating:
5.0

Great place to store your all your household and garage items. Had my storage unit for at least 15 years and the rent only went up maybe $5 every 3 years. Office staff is excellent and works with you on every level. I would recommend and use them again.

KATHERINE T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard T.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Thank you for the service

Gary C.  |  Overall Experience 
Rating:
5.0

Owner was amazing and quick with service. No problems whatsoever.

Zachary M. 
Rating:
5.0

Customer did not leave a comment.

Hannah W. 
Rating:
5.0

Customer did not leave a comment.

Gordon s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rosalyn J. 
Rating:
5.0

Customer did not leave a comment.

Greg L. 
Rating:
5.0

Melissa and her staff are always a pleasure to work with. The facility is well maintained.

Trai M.  |  Overall Experience 
Rating:
5.0

Melissa is fantastic. Made it easy and was super helpful. Great experience. Thanks!

Nicholas M. 
Rating:
3.0

The fuel policy is absurd!!! It's impossible to know exactly how much to replace - the refueling charge is BS. Provide a full tank to start so customers can choose to fill it or be penalized. You have it structured in a way so as to almost ensure the ability to charge a penalty. Infuriating!

Martha I. 
Rating:
4.0

Very good experience! Got the job done at an affordable price. Easy in, easy out.

Brian K. 
Rating:
3.0

Update your website to ensure when an individual schedules a location to pickup that it is actually a valid option- we scheduled a specific location for pickup due to limited pickup times at the Illinois st location. However, when we arrived we were told there were no trucks available to pickup at that location and were told to go to a different location. We then did not have enough time to complete our move in the allotted time due to excess time it took to find the correct location and pick up the truck. They told us they called me that the location was changed but never left a message so I did not get notified of the changes. Very dissatisfied with the pickup process.

Edgar T. 
Rating:
5.0

Customer did not leave a comment.

Jay S. 
Rating:
3.0

Customer did not leave a comment.

Jaydin B. 
Rating:
5.0

Everything was great - thanks

John M. 
Rating:
5.0

Kara was VERY helpful, she went above and beyond the call of duty to assist us!

Lancelot S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Caleb B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JHANA G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tara E. 
Rating:
4.0

The people at the storage facility were friendly and helpful. However, trying to reach anyone on the phone was terrible.

Paul B.  |  Overall Experience 
Rating:
5.0

Melissa and Kara were so kind and professional. I will use this location again!

karen n.  |  Overall Experience 
Rating:
5.0

Pick up and drop off were quick and easy. My truck was clean and didn't have any issues.

Caitlin W. 
Rating:
5.0

Customer did not leave a comment.

Clayton H. 
Rating:
5.0

Melissa Bowman and Kara were great! They were very kind and professional. I had been displaced unexpectedly due to a fire at my apartment complex. They not only got me set up with a storage unit and truck but listened to my story. Melissa has been so compassionate and helpful since. She has consistently gone above and beyond, is really knowledgeable and has made this part of my sudden move so much easier. All of my business will go to this location as long as I'm living in Indianapolis.

Karen N. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

HALEY C. 
Rating:
5.0

Customer did not leave a comment.

Madison S. 
Rating:
5.0

Customer did not leave a comment.

Tess B. 
Rating:
5.0

Nathan who was working behind the counter was just so helpful, he made checkout quick and easy, like doing it myself! Melissa is also a great manager she was helpful with making the reservation and ensuring that I got what I needed. Great place!

Nathan B. 
Rating:
5.0

Customer did not leave a comment.

Jacquie B. 
Rating:
5.0

This was the easiest, smoothest experience renting a vehicle that I've ever had! Thank you!

Brenda W. 
Rating:
5.0

Stay the same

Gwendolyn B. 
Rating:
5.0

Customer did not leave a comment.

lee M. 
Rating:
1.0

too expensive

Nicholas V. 
Rating:
5.0

Customer did not leave a comment.

Marianne D. 
Rating:
5.0

Customer did not leave a comment.

Angela S. 
Rating:
4.0

Customer did not leave a comment.

Jennifer P. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
4.0

Customer did not leave a comment.

chris F. 
Rating:
5.0

N/A

Joshua W. 
Rating:
5.0

Customer did not leave a comment.

Mohammed M. 
Rating:
4.0

Customer did not leave a comment.

THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

Edward S. 
Rating:
5.0

Customer did not leave a comment.

Rachel C. 
Rating:
5.0

Customer did not leave a comment.

Aaron N. 
Rating:
5.0

Customer did not leave a comment.

Allison P. 
Rating:
5.0

Customer did not leave a comment.

Maaliyah D. 
Rating:
5.0

Great manager

christine P. 
Rating:
5.0

Everybody is really friendly really helpful I'll customer service is excellent great job

JOHN R.  |  First Impressions 
Rating:
5.0

The manager and the associate who assisted me did an OUTSTANDING job.

JOHN S. 
Rating:
4.0

Customer did not leave a comment.

Lindsay D. 
Rating:
5.0

Customer did not leave a comment.

Diane P. 
Rating:
5.0

Perfect already.

ROBERT B. 
Rating:
4.0

Customer did not leave a comment.

Rachel S. 
Rating:
5.0

Grease on left front hub. Head light did not work( brights only) check engine light

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

KARLA F. 
Rating:
4.0

Customer did not leave a comment.

Linda S. 
Rating:
5.0

Customer did not leave a comment.

Jason P. 
Rating:
5.0

Customer did not leave a comment.

Molly M. 
Rating:
5.0

Nathan was awesome. He offered to do several extra things for us to do our last minute rental including staying after closing. He is super efficient and professional.

STEVE L. 
Rating:
5.0

Customer did not leave a comment.

Cody S. 
Rating:
5.0

Customer did not leave a comment.

Georges B. 
Rating:
5.0

Very friendly service!

Linda S. 
Rating:
5.0

Customer did not leave a comment.

Ian F. 
Rating:
5.0

The nicest setup with an excellent service person. It is my preferred U-haul rental store by far. It was convenient (location, pickup, return, and rental arrangement).

Thomas G. 
Rating:
5.0

The man working at the downtown location was awesome. Great customer service very helpful friendly and accommodating. How refreshing

bret S. 
Rating:
5.0

Customer did not leave a comment.

Tyreka H.  |  First Impressions 
Rating:
4.0

Location to pick up truck not particularly safe. Van was filthy in outside. Clean on inside. Gal at front desk helpful an SC I'mpolite

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

JACOB C. 
Rating:
5.0

Customer did not leave a comment.

ADAM W. 
Rating:
4.0

Customer did not leave a comment.

LEE P. 
Rating:
5.0

Customer did not leave a comment.

Michael B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JOSEPH F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAUL W. 
Rating:
4.0

cab was clean but there was a whiskey glass in the cup holder

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

EDWANA F. 
Rating:
5.0

Customer did not leave a comment.

Michael S.  |  Overall Experience 
Rating:
3.0

Only needed short term storage (2weeks). When I moved some of my belongings into storage the freight elevator had issues and had to be serviced. When I moved out the freight elevator had issues and was taken out of service for repairs. My storage unit was on the top floor. :(

Anna C.  |  Overall Experience 
Rating:
4.0

Truck was overall clean. Passenger side door was loose even when closed. Our movers were double booked for the morning, so uhaul should make sure that their website does not allow this to happen again. Other than that the experience went smoothly

Mathew H. 
Rating:
5.0

Kara was a great example of going above and beyond. She made me feel welcome and made sure I didn't need anything else. She made me smile and provided warmth On a cold moving day

KEVIN B. 
Rating:
4.0

Kara was nice and polite to me when I first rented also helpful ☺ umm...some other staff members wasn't but at the end of my visit it turned out to be alright!

Gary C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

INC. F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAZMINE W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT G. 
Rating:
5.0

Customer did not leave a comment.

BARBARA O. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

John Y. 
Rating:
3.0

Customer did not leave a comment.

Sterling L. 
Rating:
1.0

Second attempt to book with uhual in the past week. First their site was down. Then I booked a mobile pick up and wasn't able to retrieve the keys for the truck. Sat on hold for nearly 45 mins + for their “support line” and they were not helpful. They have yet to deposit the money back into my account for a truck I never started. I do not recommend.

Terashia R. 
Rating:
5.0

Melissa does a great job!

steve H. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY W. 
Rating:
3.0

Customer did not leave a comment.

Tara W.  |  First Impressions 
Rating:
1.0

My trucks battery stopped working while at a rest stop which was very inconvenient

Nakeshia B. 
Rating:
1.0

When calling your 800 number they tell you a truck will be ready for you without calling the location and confirming that the truck is there I had lost a whole day due to going to three different locations cost me about a time and money would not recommend this for anyone the truck was fine as I expected from U-Haul but the people just want your business they don't take their time to confirm trucks are ready

JEFFERY C. 
Rating:
5.0

Customer did not leave a comment.

YOLANDA C. 
Rating:
4.0

It would have been Nice to be able to prorate a unit. I was unable to move until two days into the next month and I had to pay for a entire month! That’s ridiculous! I only needed two more days!

Jeff S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Peter P.  |  Overall Experience 
Rating:
5.0

Nothing comes to mind.

JEFFREY B. 
Rating:
5.0

Customer did not leave a comment.

charlene h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLENE H. 
Rating:
1.0

charged me twice

kedryk R. 
Rating:
4.0

Customer did not leave a comment.

LAWRENCE R. 
Rating:
5.0

More than anything I would say Melissa Bowmen in that store made my experience better. In the past, my opinion about u-haul varies by locations and sometimes, it was just very stressful to go through rental process. Well, I would say this location was the best experience by far. Melissa was very prompt and punctual to accommodate me, giving small tips about parking lot and others. Most of all, I was nearly in tears when I thought I lost car charger and charger cord for my iPhone. Those were expensive ones! When I rushed into her store, she was just coming from the store with my chargers in her hand ready to call me. I had incidences where I left my stuff in rental cars and never found them even when I went back or my rented truck wasn't available because of misprocessing or something which caused chain of actions with moving out fine and had to fight tooth and nail to get compensated so someone actually giving me some useful tips on parking (and how to leash my dogs) and ACTUALLY holding onto my stuff were new to me. Kudos for Melissa. I will use this location over and over again as long as she works!

Jeong H. 
Rating:
5.0

Very easy to rent the truck and return it.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

LAMARR D. 
Rating:
4.0

Customer did not leave a comment.

DONITA S. 
Rating:
5.0

The blonde at the front desk had the absolute best customer skills. I was tired and had to move during a downtown race with streets blocked off so I was a little late picking up my truck. She was very understanding and even called customers who had later pick up times to notify them about streets being blocked off and limited parking availability. The darker hair lady that was cleaning out the truck was also super polite and informative about the return process. Sadly I am not good with names but their polite professional demeanors and smiles helped made them memorable.

ANASTASIYA W. 
Rating:
2.0

Warn them about the treacherous ally and streets throughout the city.

Greg L. 
Rating:
1.0

Customer did not leave a comment.

Stephanie D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

COLLIS H. 
Rating:
5.0

Customer did not leave a comment.

PEDRO F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Evan A.  |  Overall Experience 
Rating:
5.0

Keep up the good work.🤓

Michael W.  |  First Impressions 
Rating:
5.0

Good place and business to use!

Deone S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Allen T.  |  Overall Experience 
Rating:
5.0

Easy and convenient

Tiffianie K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelly H.  |  Overall Experience 
Rating:
4.0

Loved it

alphonso b.  |  Overall Experience 
Rating:
4.0

I had a difficult time securing my lock. The bar that was supposed to slide to the right was tight and I couldn't fully lock my unit. (Even when padlocked, the unit was not secure. ) It all worked out anyway. There was no evidence of tampering. This facility was conveniently located to the spot where I needed to move my boxes. Your staff was terrific! Thank you!

Kristi S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James K.  |  Overall Experience 
Rating:
1.0

I was charged on the 6th and moved out on the 8th and did not receive any money back.

MATTHEW L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allan G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric W.  |  First Impressions 
Rating:
4.0

My only issue is I paid for Climate control and it stay very hot

CHRISTINA W.  |  Overall Experience 
Rating:
5.0

They went the extra mile.

NATHAN F.  |  Overall Experience 
Rating:
5.0

Great moving experience for a cheap price.

Bryant S.  |  First Impressions 
Rating:
5.0

The staff at the Ohio street location in Indianapolis are amazing. Very positive professional exchanges for over seven years now!

CORA G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn B.  |  Overall Experience 
Rating:
5.0

Thank you outstanding staff and service!!

sean b.  |  Overall Experience 
Rating:
5.0

Thank you outstanding staff!

sean b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DUANE TROY C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Imran J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Akorra N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latoya F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard C.  |  First Impressions 
Rating:
5.0

Melissa help me find the biggest storage for a 3 bedroom house

Darrell B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Obinna N.  |  Overall Experience 
Rating:
5.0

GM went above and beyond to help us! Great job!!

Erika S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Gwendolyn B.  |  First Impressions 
Rating:
4.0

Great location, great staff, Melissa is AWESOME!

Ximena H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel H.  |  First Impressions 
Rating:
5.0

My items have been in storage since 2012. The Bowman family are warm and professional. Very responsive too.

AISHA J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TERESA A.  |  First Impressions 
Rating:
4.0

No where to leave trash.

Yalonda K.  |  Overall Experience 
Rating:
5.0

Melissa and the woman she was training were both awesome to work with! They took their time to explain everything to me and made sure I didn't have any questions. My moving truck was late due to a breakdown, but Melissa was very accommodating and stayed late on a Saturday for me. Thanks again!!

Lauryn B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SCOTT C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DIANNA M.  |  Overall Experience 
Rating:
4.0

The lights in the halls would turn off about 5 minutes and it would be difficult to get t g em to come back on from the unit you would have to walk all the way down the hall and around the corner just to get them to come back on. You may have to do this a few times for it to work. This made thing frustrating to do anything in the unit. Reset timer or better sensors.

MICHELLE J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jade B.  |  Overall Experience 
Rating:
1.0

I was called and left a message that there might be a problem with my storage. At that time I was out of the country. I called and spoke to a guy at Uhaul about the message, he said, " there may be a problem with your unit, we need you to come in and take a look at it. I told him I was out of the country and would come in when I returned. He just said ok, he never said that my unit had water leaking in it. When I returned I went to Uhaul to see that it was a bucket catching water outside of my unit and water running from under the door out onto the outside floor. Upon raising the door there was water and mildew everywhere. All of my mother things were ruined ( she had died a year before I rented the unit). Her dresser was ruined and mildew, her tables she left me. Photo albums were ruined, her hats were gone. This is still so emotional for me and has put me in a state of depression to know I can never have these things back. Then the slap in the face, was the claim. I could not get any kind of value on things that were old (antique) the albums could not be replaced. I received nothing for a lifetime that was lost. I would never give any money to Uhaul or recommend them to anyone I know.

freda b.  |  Overall Experience 
Rating:
4.0

A very good experience overall!

Paul H.  |  Overall Experience 
Rating:
5.0

Melissa has been especially helpful throughout my rental time of 8 months.

bryan f.  |  Overall Experience 
Rating:
2.0

i had multiple times I couldn’t get access. Poor communication when things weren’t working. Concrete Dust over all my items from the building eroding. Elevator broken and difficult at times.

Guy C.  |  Overall Experience 
Rating:
1.0

My storage fee was raised $5 every year for three years without initial knowing of that happening. After 3yrs of paying on time, with autopay, I found my things all infested with mice droppings

DIVENA W.  |  Overall Experience 
Rating:
5.0

We had a storage unit for 10+ years. It was always well lit, safe and easy access. Thank you.

SUSAN A.  |  Overall Experience 
Rating:
1.0

I don’t like that they didn’t work me at any amount of time I was there. The lady was a little condescending.

mykel k.  |  Overall Experience 
Rating:
4.0

Very Very Good Not Excellent

sean g.  |  Overall Experience 
Rating:
1.0

This place is ingested with mice/rats. I had to throw out a lot of my stuff because mice had pooped and urinated all over my things and chewed through everything. Disgusting!!! Very unhappy!!!

MARSHALL H.  |  Overall Experience 
Rating:
1.0

I had nothing but a negative experience with this company during this rental and every transaction that occurred. Completely awful experience.

Olivia E.  |  First Impressions 
Rating:
5.0

Well I’ve got to say it’s been some years since I’ve had to get a U-Haul ,but I must say it would have taken quite sometime making reservations over the phone. Thanks to your web user friendly site!

Arnold R.  |  First Impressions 
Rating:
5.0

The staff and service is above average during the time I was renting the storage unit.

William H.  |  Overall Experience 
Rating:
5.0

Clean facility! Manager was very kind and helpful, and answered all my questions!

janeele w.  |  First Impressions 
Rating:
2.0

I was charged $69.00 for three days, they need to prorate the amount, to be fair to the customer.

Brain D.  |  Overall Experience 
Rating:
5.0

Nice facility

Rita E.  |  First Impressions 
Rating:
5.0

Customer service is awesome they went above and beyond to make sure my visit was great.

charlene h.  |  First Impressions 
Rating:
5.0

No comments

PATRICK O.  |  Overall Experience 
Rating:
5.0

Everything was great, including the climate control.

Alex F.  |  Overall Experience 
Rating:
3.0

price was a little high for the size.

DUWAYNE C.  |  Overall Experience 
Rating:
1.0

Don't appreciate that I address the mice issue to them. All mice crap everywhere. Am not happy. Very unprofessional

Twyla C.  |  Overall Experience 
Rating:
4.0

I liked the service I received by Melissa B.

penny s.  |  Overall Experience 
Rating:
4.0

If you're late, the GM has the right to waive your fees. She won't!

Michael J.  |  Overall Experience 
Rating:
2.0

Parking is a problem ..it’s hot in there needs fans ....and the walls of the unit are very movable not good ...it smells bad and there is no lights in the units very dark !!! And not worth the price!

Brian L.  |  Overall Experience 
Rating:
1.0

I will not use this company again because I had to buy an extra key for the truck and a lock for the storage unit because the one I had wasn’t good enough.

lasahira j.  |  Reservation 
Rating:
5.0

Good facility, great staff. Some billing issues with uhaul.com, but not facility related

BRET W.  |  Overall Experience 
Rating:
5.0

Very helpful. Thank you.

Nathan M.  |  Reservation 
Rating:
5.0

My only complaint is I was paying for 24 hour access but the big overhead door shut down at 7:00. I really needed the overhead door after hours.

TED G.  |  Overall Experience 
Rating:
5.0

Melissa Bowman was very courteous and accommodating, making our move in and out of the storage unit very smooth!

Don D.  |  Overall Experience 
Rating:
5.0

I would recommend

NORMA B.  |  Overall Experience 
Rating:
2.0

I have received over 20 emails asking for me to rate my 1 week experience. The facility is fine. The after sale is too aggressive.

Justin H.  |  Overall Experience 
No reviews have been submitted for this location.

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