Customer Reviews for U-Haul Moving & Storage of Downtown Indianapolis

1398 reviews

1430 N Illinois St   Indianapolis, IN 46202
(Between 13th and 14th st)

(317) 636-6700

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(317) 636-6700

1430 N Illinois St
Indianapolis, IN 46202
(Between 13th and 14th st)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I ordered a drop off at North Illinois. I had confirmation of this location. When we picked up the truck, they told us 86th street for drop off but we "could try North Illinois location". This is not acceptable. The second location was much farther away. I do not understand how it got changed.

David K. 
Rating:
4.0

We were not able to check the return in electronically. Could not get our location accepted. Also no one available on the chat or phone after hours. This created worry about potential $20 charge because we could not do the return. The location person, Melissa was very helpful when I spoke to her the next morning. Great customer service.

LOUANN C. 
Rating:
1.0

The uhaul had no oil in it and the motor started knocking. I could not finish moving and when I tried calling to explain my girlfriend had a seizure and I could not return the truck on time, the customer service representative said they could just report it stolen. I will not be using uhaul again, unless I get my money back.

JOSEPH H. 
Rating:
5.0

Customer did not leave a comment.

John E. 
Rating:
1.0

I was not informed that there was no vehicle at this location. I got a ride all the way downtown

Gregory B. 
Rating:
5.0

I need a receipt

MAVIS W. 
Rating:
5.0

Customer did not leave a comment.

SHERIE S. 
Rating:
5.0

Customer did not leave a comment.

CHEROKEE W. 
Rating:
5.0

Customer did not leave a comment.

Aaron D. 
Rating:
5.0

Excellent customer service. Great experience.

SETH F. 
Rating:
5.0

Customer did not leave a comment.

GREGORY S. 
Rating:
5.0

Customer did not leave a comment.

ALAE S. 
Rating:
5.0

Customer did not leave a comment.

K B. 
Rating:
5.0

Customer did not leave a comment.

ELISA K. 
Rating:
5.0

Melissa the manager was very knowlegable and helpful with both the truck and the storage unit. Very impressed by her.

JAMES K. 
Rating:
3.0

Tire pressure light was on. I tried to take it back to uhaul, but they said it was fine. Didn't like driving across the country with a warning light on the whole time.

Michael B. 
Rating:
4.0

Great location, great staff, Melissa is AWESOME!

Ximena H.  |  Overall Experience 
Rating:
3.0

The worst part about this experience was the website, the app, the reservation being changed without my knowledge at the English store due to store hours and confusing 24/7 option or not. I scheduled pickup for 730am and received confirmation of such. Then the day before the time changed to 9am and I was told they were not open until then. So I panicked and had to cancel and reserve another site much further away. Then the app didn't work properly. I was so frustrated that I was late that I was unkind to your desk person. I'm hoping we can find another service that works well with in-town truck rental for picking up and delivery food for a minimum of 2 hours every Thursday.

EVE K. 
Rating:
5.0

The lady was beyond helpful!

RAHEL B. 
Rating:
5.0

Customer did not leave a comment.

AARON D. 
Rating:
5.0

Customer did not leave a comment.

ELAINA P. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

MARK S. 
Rating:
1.0

Customer did not leave a comment.

AARON M. 
Rating:
5.0

Melissa was great

Fernando F. 
Rating:
5.0

Customer did not leave a comment.

Daniel H.  |  First Impressions 
Rating:
5.0

Nothing! Great customer service.

Nancy S. 
Rating:
5.0

Maybe provide a pamphlet on how to adjust the mirrors and use the other controls in the car. Would allow people not as intuitive to drive more safely

BRENNAN P. 
Rating:
5.0

Customer did not leave a comment.

MIKAELIAN M. 
Rating:
5.0

Melissa was so supportive and helpful. She helped me through the whole process and provide specific phone numbers to call if I ran into problem! A class act!

ESTEL S. 
Rating:
5.0

Nathan and Kara were Great! Nathan provided great customer service for my check in he was kind and informative. and Kara provided Great customer service for the return she was kind and informative as well. Please acknowledge them for their Great customer Service. Thanks again!

Arneta B. 
Rating:
5.0

Melissa is always very helpful.

DEREK R. 
Rating:
5.0

Melissa is always very helpful.

DEREK R. 
Rating:
5.0

The two women who work here( didn't catch their names) were so friendly and efficient. I couldn't believe how quick and smooth the whole process went. I've been to other uhauls for truck rental and was by far the best! Thanks so much for a great experience, would definitely recommend!

MARIA G. 
Rating:
5.0

Customer did not leave a comment.

Corey M. 
Rating:
5.0

Great experience! Awesome location!

THERESA M. 
Rating:
5.0

Nothing because everything it's parfaits

Guernide G. 
Rating:
5.0

Customer did not leave a comment.

Albert M. 
Rating:
5.0

My items have been in storage since 2012. The Bowman family are warm and professional. Very responsive too.

AISHA J.  |  First Impressions 
Rating:
5.0

GM at this location was customer friendly ....

MARK E. 
Rating:
5.0

Customer did not leave a comment.

Greg W. 
Rating:
3.0

The 2 young ladies provided excellent customer service (Melissa & her employee).

DEBORAH T. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
5.0

Customer did not leave a comment.

MARGARET S. 
Rating:
5.0

Amanda, the person who checked me in was friendly and efficient. The new mobile app to check fuel and mileage is great.

PATRICIA W. 
Rating:
5.0

Customer did not leave a comment.

TERESA A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TIFFANY H. 
Rating:
5.0

Our experience was great at the Uhaul location downtown Indianapolis. The owner was really nice and made the entire process very easy!

Hunter D. 
Rating:
4.0

Customer did not leave a comment.

JEROME B. 
Rating:
5.0

Customer did not leave a comment.

ERIC C. 
Rating:
5.0

Customer did not leave a comment.

PHILIP R. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN S. 
Rating:
5.0

Manager, I think she is, at the location I rented from is wonderful.

Feliciano T. 
Rating:
2.0

Customer did not leave a comment.

DAVID L. 
Rating:
4.0

No where to leave trash.

Yalonda K.  |  Overall Experience 
Rating:
5.0

Melissa and the woman she was training were both awesome to work with! They took their time to explain everything to me and made sure I didn't have any questions. My moving truck was late due to a breakdown, but Melissa was very accommodating and stayed late on a Saturday for me. Thanks again!!

Lauryn B.  |  First Impressions 
Rating:
4.0

Professional, courteous, and clean!

EVELYN B. 
Rating:
3.0

When I made the reservation, I requested to be called for any updates or questions. But when I went to pick it up, my reservation had been cancelled because I didn't answer any of the texts since i didn't think it was necessary. They were helpful in restoring the reservation but the hassle was unnecessary. One of the side mirrors also was stuck. It caused one dangerous situation on the road and when I got to the other location, they said it was problematic.

MITCHELL B. 
Rating:
5.0

Rep on site sure was great to work with . She knows her business well .

JOHN W. 
Rating:
5.0

This was my first time using U-Haul's services. The online reservation process was simple. The facility was clean and the staff (I believe her name was Melissa) was extremely friendly and helpful. Checking in/out was also very simple and stress-free. I would definitely recommend this location as well as U-Haul's services overall

ASHLEE B. 
Rating:
5.0

Customer did not leave a comment.

mary T. 
Rating:
5.0

Customer did not leave a comment.

Allison K. 
Rating:
4.0

Customer did not leave a comment.

Tyler H. 
Rating:
4.0

Customer did not leave a comment.

Danyelle H. 
Rating:
5.0

Both employees who work here are fantastic. Melissa is very thorough and had all the answers to my questions about using a UHaul gift card that was donated to us by UHaul for our non-profit fundraising event. She worked with me on all the details even when I didn't bring the correct non-profit Tax ID form. Overall, great experience.

Erika F. 
Rating:
5.0

Customer did not leave a comment.

Damon H. 
Rating:
4.0

Customer did not leave a comment.

Guadalupe M. 
Rating:
5.0

Customer did not leave a comment.

Mirian R. 
Rating:
5.0

U-Haul leaves its competitors far behind because you do such a great job. You treat your customers with the utmost care and respect, and that accounts for why people keep returning to U-Haul for their moving or storage needs.

Jacob A. 
Rating:
5.0

Staff was very helpful

RODNEY S. 
Rating:
5.0

Customer did not leave a comment.

Steven Y. 
Rating:
5.0

Kind and helpful service!

Eric D. 
Rating:
5.0

Customer did not leave a comment.

Rebecca L. 
Rating:
5.0

Customer did not leave a comment.

JACOB A. 
Rating:
4.0

Check in was very friendly and helpful.

jeffery S. 
Rating:
5.0

Customer did not leave a comment.

JACOB A. 
Rating:
5.0

Customer did not leave a comment.

steve H. 
Rating:
5.0

Customer did not leave a comment.

SCOTT C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

hanna S. 
Rating:
5.0

Everything is great.

Haoran D. 
Rating:
5.0

Customer did not leave a comment.

Justin S. 
Rating:
5.0

Always an excellent experience! Excellent Covid precautions in place! Manager working on both pickup and drop off was super friendly!

anne M. 
Rating:
5.0

I came in one hour early and was told my vehicle wasn't on location yet. The staff member changed my reservation and placed me in a new vehicle immediately and sent me on my way. This saved me money and time so I will always go back to this location for my rentals.

Ryan M. 
Rating:
5.0

Customer did not leave a comment.

brett M. 
Rating:
5.0

Thank you

Teana B. 
Rating:
5.0

Customer did not leave a comment.

carol R. 
Rating:
5.0

Customer did not leave a comment.

brittany B. 
Rating:
5.0

The receptionist was so easy to work with: knowledgeable, accommodating, helpful, and pleasant. Thank you!!

larry H. 
Rating:
5.0

Customer did not leave a comment.

DOTTY L. 
Rating:
2.0

Customer did not leave a comment.

Whitney M. 
Rating:
5.0

Customer did not leave a comment.

Michael S.  |  Overall Experience 
Rating:
5.0

Very quick rental process - truck was very clean and drove well

ANTHONY G. 
Rating:
5.0

Customer did not leave a comment.

mavis W. 
Rating:
5.0

Customer did not leave a comment.

JOHNP M. 
Rating:
5.0

car parking challenging- street only available

Katherine K. 
Rating:
5.0

Customer did not leave a comment.

DIANNA M.  |  Overall Experience 
Rating:
5.0

Nicest store personnel in the city! Had everything ready for me and quickly and pleasantly answered all of my questions. I would recommend this location over all of the others I have been to.

Mary B. 
Rating:
5.0

Customer did not leave a comment.

ANDREW R. 
Rating:
5.0

Great customer service...convenient location

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Taylor G. 
Rating:
5.0

Customer did not leave a comment.

KARL Y. 
Rating:
4.0

Customer did not leave a comment.

DONALD S. 
Rating:
5.0

I had a little trouble with the online check-in. The lady working the front desk was very polite and professional. It was a great experience. Excellent customer service!

wesley S. 
Rating:
5.0

Customer did not leave a comment.

Eric B. 
Rating:
5.0

Your Personnel Staff, Ms.Melissa Bowman, is an extreme credit to the UHAUL Corporation...Continue to hire and train persons of her caliber... KUDOS!!!! Great 👍🏽 job Mr. Nathan...

KAREN J. 
Rating:
3.0

Customer did not leave a comment.

david G. 
Rating:
5.0

Attendants were easy to talk to and helpful and knowledgeable. The whole process was easy from registration to drop off. Thank you

belinda T. 
Rating:
4.0

Customer did not leave a comment.

BRIAN S. 
Rating:
5.0

The customer service lady was awesome! Very friendly, helpful and efficient! When I returned, she was interacting with another guest, and she was just as polite and friendly!

krisrina K. 
Rating:
4.0

The lights in the halls would turn off about 5 minutes and it would be difficult to get t g em to come back on from the unit you would have to walk all the way down the hall and around the corner just to get them to come back on. You may have to do this a few times for it to work. This made thing frustrating to do anything in the unit. Reset timer or better sensors.

MICHELLE J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jade B.  |  Overall Experience 
Rating:
1.0

I was called and left a message that there might be a problem with my storage. At that time I was out of the country. I called and spoke to a guy at Uhaul about the message, he said, " there may be a problem with your unit, we need you to come in and take a look at it. I told him I was out of the country and would come in when I returned. He just said ok, he never said that my unit had water leaking in it. When I returned I went to Uhaul to see that it was a bucket catching water outside of my unit and water running from under the door out onto the outside floor. Upon raising the door there was water and mildew everywhere. All of my mother things were ruined ( she had died a year before I rented the unit). Her dresser was ruined and mildew, her tables she left me. Photo albums were ruined, her hats were gone. This is still so emotional for me and has put me in a state of depression to know I can never have these things back. Then the slap in the face, was the claim. I could not get any kind of value on things that were old (antique) the albums could not be replaced. I received nothing for a lifetime that was lost. I would never give any money to Uhaul or recommend them to anyone I know.

freda b.  |  Overall Experience 
Rating:
4.0

A very good experience overall!

Paul H.  |  Overall Experience 
Rating:
5.0

Melissa has been especially helpful throughout my rental time of 8 months.

bryan f.  |  Overall Experience 
Rating:
2.0

i had multiple times I couldn’t get access. Poor communication when things weren’t working. Concrete Dust over all my items from the building eroding. Elevator broken and difficult at times.

Guy C.  |  Overall Experience 
Rating:
1.0

My storage fee was raised $5 every year for three years without initial knowing of that happening. After 3yrs of paying on time, with autopay, I found my things all infested with mice droppings

DIVENA W.  |  Overall Experience 
Rating:
5.0

We had a storage unit for 10+ years. It was always well lit, safe and easy access. Thank you.

SUSAN A.  |  Overall Experience 
Rating:
1.0

I don’t like that they didn’t work me at any amount of time I was there. The lady was a little condescending.

mykel k.  |  Overall Experience 
Rating:
4.0

Very Very Good Not Excellent

sean g.  |  Overall Experience 
Rating:
1.0

This place is ingested with mice/rats. I had to throw out a lot of my stuff because mice had pooped and urinated all over my things and chewed through everything. Disgusting!!! Very unhappy!!!

MARSHALL H.  |  Overall Experience 
Rating:
1.0

I had nothing but a negative experience with this company during this rental and every transaction that occurred. Completely awful experience.

Olivia E.  |  First Impressions 
Rating:
5.0

Well I’ve got to say it’s been some years since I’ve had to get a U-Haul ,but I must say it would have taken quite sometime making reservations over the phone. Thanks to your web user friendly site!

Arnold R.  |  First Impressions 
Rating:
5.0

The staff and service is above average during the time I was renting the storage unit.

William H.  |  Overall Experience 
Rating:
5.0

Clean facility! Manager was very kind and helpful, and answered all my questions!

janeele w.  |  First Impressions 
Rating:
2.0

I was charged $69.00 for three days, they need to prorate the amount, to be fair to the customer.

Brain D.  |  Overall Experience 
Rating:
5.0

Nice facility

Rita E.  |  First Impressions 
Rating:
5.0

Customer service is awesome they went above and beyond to make sure my visit was great.

charlene h.  |  First Impressions 
Rating:
5.0

No comments

PATRICK O.  |  Overall Experience 
Rating:
5.0

Everything was great, including the climate control.

Alex F.  |  Overall Experience 
Rating:
3.0

price was a little high for the size.

DUWAYNE C.  |  Overall Experience 
Rating:
1.0

Don't appreciate that I address the mice issue to them. All mice crap everywhere. Am not happy. Very unprofessional

Twyla C.  |  Overall Experience 
Rating:
4.0

I liked the service I received by Melissa B.

penny s.  |  Overall Experience 
Rating:
4.0

If you're late, the GM has the right to waive your fees. She won't!

Michael J.  |  Overall Experience 
Rating:
2.0

Parking is a problem ..it’s hot in there needs fans ....and the walls of the unit are very movable not good ...it smells bad and there is no lights in the units very dark !!! And not worth the price!

Brian L.  |  Overall Experience 
Rating:
1.0

I will not use this company again because I had to buy an extra key for the truck and a lock for the storage unit because the one I had wasn’t good enough.

lasahira j.  |  Reservation 
Rating:
5.0

Good facility, great staff. Some billing issues with uhaul.com, but not facility related

BRET W.  |  Overall Experience 
Rating:
5.0

Very helpful. Thank you.

Nathan M.  |  Reservation 
Rating:
5.0

My only complaint is I was paying for 24 hour access but the big overhead door shut down at 7:00. I really needed the overhead door after hours.

TED G.  |  Overall Experience 
Rating:
5.0

Melissa Bowman was very courteous and accommodating, making our move in and out of the storage unit very smooth!

Don D.  |  Overall Experience 
Rating:
5.0

I would recommend

NORMA B.  |  Overall Experience 
Rating:
2.0

I have received over 20 emails asking for me to rate my 1 week experience. The facility is fine. The after sale is too aggressive.

Justin H.  |  Overall Experience 
No reviews have been submitted for this location.

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