Customer Reviews for U-Haul Moving & Storage of Downtown Indianapolis

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Downtown Indianapolis

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Lauryn B. | First Impressions |
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Melissa and the woman she was training were both awesome to work with! They took their time to explain everything to me and made sure I didn't have any questions. My moving truck was late due to a breakdown, but Melissa was very accommodating and stayed late on a Saturday for me. Thanks again!!

EVELYN B.
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Professional, courteous, and clean!

MITCHELL B.
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When I made the reservation, I requested to be called for any updates or questions. But when I went to pick it up, my reservation had been cancelled because I didn't answer any of the texts since i didn't think it was necessary. They were helpful in restoring the reservation but the hassle was unnecessary. One of the side mirrors also was stuck. It caused one dangerous situation on the road and when I got to the other location, they said it was problematic.

JOHN W.
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Rep on site sure was great to work with . She knows her business well .

ASHLEE B.
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This was my first time using U-Haul's services. The online reservation process was simple. The facility was clean and the staff (I believe her name was Melissa) was extremely friendly and helpful. Checking in/out was also very simple and stress-free. I would definitely recommend this location as well as U-Haul's services overall

mary T.
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Allison K.
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Tyler H.
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Danyelle H.
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Erika F.
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Both employees who work here are fantastic. Melissa is very thorough and had all the answers to my questions about using a UHaul gift card that was donated to us by UHaul for our non-profit fundraising event. She worked with me on all the details even when I didn't bring the correct non-profit Tax ID form. Overall, great experience.

Damon H.
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Guadalupe M.
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Mirian R.
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Jacob A.
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U-Haul leaves its competitors far behind because you do such a great job. You treat your customers with the utmost care and respect, and that accounts for why people keep returning to U-Haul for their moving or storage needs.

RODNEY S.
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Staff was very helpful

Steven Y.
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Eric D.
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Kind and helpful service!

Rebecca L.
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JACOB A.
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jeffery S.
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Check in was very friendly and helpful.

JACOB A.
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steve H.
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SCOTT C. | Overall Experience |
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hanna S.
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Haoran D.
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Everything is great.

Justin S.
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Customer did not leave a comment.

anne M.
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Always an excellent experience! Excellent Covid precautions in place! Manager working on both pickup and drop off was super friendly!

Ryan M.
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I came in one hour early and was told my vehicle wasn't on location yet. The staff member changed my reservation and placed me in a new vehicle immediately and sent me on my way. This saved me money and time so I will always go back to this location for my rentals.

brett M.
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Teana B.
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Thank you

carol R.
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brittany B.
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larry H.
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The receptionist was so easy to work with: knowledgeable, accommodating, helpful, and pleasant. Thank you!!

DOTTY L.
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Whitney M.
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Michael S. | Overall Experience |
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ANTHONY G.
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Very quick rental process - truck was very clean and drove well

mavis W.
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JOHNP M.
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Katherine K.
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car parking challenging- street only available

DIANNA M. | Overall Experience |
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Mary B.
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Nicest store personnel in the city! Had everything ready for me and quickly and pleasantly answered all of my questions. I would recommend this location over all of the others I have been to.

ANDREW R.
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Customer did not leave a comment.

Robert R.
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Great customer service...convenient location

Taylor G.
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KARL Y.
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DONALD S.
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wesley S.
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I had a little trouble with the online check-in. The lady working the front desk was very polite and professional. It was a great experience. Excellent customer service!

Eric B.
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Customer did not leave a comment.

KAREN J.
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Your Personnel Staff, Ms.Melissa Bowman, is an extreme credit to the UHAUL Corporation...Continue to hire and train persons of her caliber... KUDOS!!!! Great 👍🏽 job Mr. Nathan...

david G.
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Customer did not leave a comment.

belinda T.
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Attendants were easy to talk to and helpful and knowledgeable. The whole process was easy from registration to drop off. Thank you

BRIAN S.
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Customer did not leave a comment.

krisrina K.
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The customer service lady was awesome! Very friendly, helpful and efficient! When I returned, she was interacting with another guest, and she was just as polite and friendly!

gillian M.
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michael D.
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Michael S.
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Ernest K.
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NATHAN B.
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Scott M.
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Easy and quick process both picking up and returning. Great customer care

ISABELLE E.
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Guy working the desk was very friendly and helpful. Thanks!

michael K.
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Customer did not leave a comment.

Zachary G.
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Melissa was super helpful and on it! When I was getting mattress covers she reminded me to check the size and sure enough I grabbed the wrong ones. Small detail, but helped me avoid any problems For my already stressful day of moving!

TIMOTHY D.
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Exceptional friendly and professional staff. Equipment was in excellent condition. Highly recommend using the 1401 N. Illinois location in Indy!

PHILIP D.
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The guy there working was great!

MICHELLE J. | Overall Experience |
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The lights in the halls would turn off about 5 minutes and it would be difficult to get t g em to come back on from the unit you would have to walk all the way down the hall and around the corner just to get them to come back on. You may have to do this a few times for it to work. This made thing frustrating to do anything in the unit. Reset timer or better sensors.

YICHENG C.
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Customer did not leave a comment.

Jade B. | Overall Experience |
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Kate D.
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The employee who greeted me was very helpful and friendly!

Michael M.
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Awesome staff!

andrew B.
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MAVIS W.
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Laura G.
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CHRISTOPHER F.
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I had the best experience with Melissa and Kevin at 1430 N Illinois St. They were courteous and great to work with. Thank you very much.

Christopher F.
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Vionnta T.
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Azaria J.
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I was over charged

James R.
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Nothing, everything was excellent!

Keary B.
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Customer did not leave a comment.

Bret S.
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The $20 after hour charge two days in a row is highway robbery. The technology wouldn't allow me to return online and having to walk 10 ft to verify mileage is taking advantage of people. I will dispute these charges until the day I die and never use U Haul again. WAKE UP UHAUL AND DO THE RIGHT THING BY YOUR CUSTOMERS AND QUIT COST GOUGING CUSTOMERS. IMPROVE YOUR INFRASTRUCTURE SO THAT ONLINE RETURN WORKS. VERY VERY DISAPPOOINTING

German V.
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Easy to pick up when doing the online checking. I am glad I did. It is very convenient. Also the drop off was very quick and easy. Good people, Mellisa did a good job.

Ashley A.
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The employee who was working that day was so kind and knowledgeable. She really helped put us at ease for the day.

Sana A.
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Kelly C.
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Charliss R.
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Beverly W.
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Nothing.

Matthew S.
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Devin C.
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General manager Malissa was good at customer service

Joseph L.
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Customer did not leave a comment.

alecia K.
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Robert J.
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Kelly C.
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Terri with Central Reservations was excellent when making the reservation. Melissa Bowman, the General Manager was exceptional.

Philip T.
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Customer did not leave a comment.

Carlos V.
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The only issue was that the mat in the back of the van was quite wet. I would have had to dry it before putting down something like a mattress. Even the next day it was still wet!

Vania V.
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Alaina T.
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freda b. | Overall Experience |
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I was called and left a message that there might be a problem with my storage. At that time I was out of the country. I called and spoke to a guy at Uhaul about the message, he said, " there may be a problem with your unit, we need you to come in and take a look at it. I told him I was out of the country and would come in when I returned. He just said ok, he never said that my unit had water leaking in it. When I returned I went to Uhaul to see that it was a bucket catching water outside of my unit and water running from under the door out onto the outside floor. Upon raising the door there was water and mildew everywhere. All of my mother things were ruined ( she had died a year before I rented the unit). Her dresser was ruined and mildew, her tables she left me. Photo albums were ruined, her hats were gone. This is still so emotional for me and has put me in a state of depression to know I can never have these things back. Then the slap in the face, was the claim. I could not get any kind of value on things that were old (antique) the albums could not be replaced. I received nothing for a lifetime that was lost. I would never give any money to Uhaul or recommend them to anyone I know.

Alan T.
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Melissa checked me in during the rental process. Very friendly, outgoing, personable, and always smiling.

Aleasha R.
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Customer did not leave a comment.

BETHANY S.
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The staff here is the most competent I've encountered. I'm a Realtor and often need a bail out for clients. I'm impressed at how much inventory they have available on short notice. I'd postpone rather than go to another location, but have never had to in over 5years! Best U-Haul in INDY! #thinkbethany

Justin L.
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Melissa and her team were great!

Graham M.
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Customer did not leave a comment.

Joey C.
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Nathan B. at the 55 S. State Avenue, Indianapolis. Location very helpful and friendly! This was my first time using U-HAUL service and I'm more than satisfied ! Thanks for your service UHAUL

Jason R.
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Customer did not leave a comment.

Cornelis D.
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Consistently excellent service!

Christopher H.
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Van was not cleaned, had some paper and a dirty spoon. Was called twice in a row, once from local office and minutes later from regional, asking to confirm my pickup.

Paul H. | Overall Experience |
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A very good experience overall!

John D.
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Ms. Bowman, has been very helpful and is always balancing more then one duty at a time. Although she has a lot of responsibilities she maintains her professionalism and goes above and beyond to take care of her duties.

bryan f. | Overall Experience |
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Melissa has been especially helpful throughout my rental time of 8 months.

Guy C. | Overall Experience |
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i had multiple times I couldn’t get access. Poor communication when things weren’t working. Concrete Dust over all my items from the building eroding. Elevator broken and difficult at times.

DIVENA W. | Overall Experience |
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My storage fee was raised $5 every year for three years without initial knowing of that happening. After 3yrs of paying on time, with autopay, I found my things all infested with mice droppings

SUSAN A. | Overall Experience |
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We had a storage unit for 10+ years. It was always well lit, safe and easy access. Thank you.

mykel k. | Overall Experience |
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I don’t like that they didn’t work me at any amount of time I was there. The lady was a little condescending.

sean g. | Overall Experience |
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Very Very Good Not Excellent

MARSHALL H. | Overall Experience |
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This place is ingested with mice/rats. I had to throw out a lot of my stuff because mice had pooped and urinated all over my things and chewed through everything. Disgusting!!! Very unhappy!!!

Olivia E. | First Impressions |
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I had nothing but a negative experience with this company during this rental and every transaction that occurred. Completely awful experience.

Arnold R. | First Impressions |
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Well I’ve got to say it’s been some years since I’ve had to get a U-Haul ,but I must say it would have taken quite sometime making reservations over the phone. Thanks to your web user friendly site!

William H. | Overall Experience |
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The staff and service is above average during the time I was renting the storage unit.

janeele w. | First Impressions |
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Clean facility! Manager was very kind and helpful, and answered all my questions!

Brain D. | Overall Experience |
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I was charged $69.00 for three days, they need to prorate the amount, to be fair to the customer.

Rita E. | First Impressions |
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Nice facility

charlene h. | First Impressions |
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Customer service is awesome they went above and beyond to make sure my visit was great.

PATRICK O. | Overall Experience |
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No comments

Alex F. | Overall Experience |
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Everything was great, including the climate control.

DUWAYNE C. | Overall Experience |
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price was a little high for the size.

Twyla C. | Overall Experience |
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Don't appreciate that I address the mice issue to them. All mice crap everywhere. Am not happy. Very unprofessional

penny s. | Overall Experience |
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I liked the service I received by Melissa B.

Michael J. | Overall Experience |
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If you're late, the GM has the right to waive your fees. She won't!

Brian L. | Overall Experience |
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Parking is a problem ..it’s hot in there needs fans ....and the walls of the unit are very movable not good ...it smells bad and there is no lights in the units very dark !!! And not worth the price!

lasahira j. | Reservation |
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I will not use this company again because I had to buy an extra key for the truck and a lock for the storage unit because the one I had wasn’t good enough.

BRET W. | Overall Experience |
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Good facility, great staff. Some billing issues with uhaul.com, but not facility related

Nathan M. | Reservation |
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Very helpful. Thank you.

TED G. | Overall Experience |
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My only complaint is I was paying for 24 hour access but the big overhead door shut down at 7:00. I really needed the overhead door after hours.

Don D. | Overall Experience |
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Melissa Bowman was very courteous and accommodating, making our move in and out of the storage unit very smooth!

NORMA B. | Overall Experience |
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I would recommend

Justin H. | Overall Experience |
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I have received over 20 emails asking for me to rate my 1 week experience. The facility is fine. The after sale is too aggressive.

No reviews have been submitted for this location.

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