Customer Reviews for U-Haul Moving & Storage of Downtown Indianapolis

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Downtown Indianapolis

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Nilsson H. on

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Laura C. on

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DIVENA W. on

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My storage fee was raised $5 every year for three years without initial knowing of that happening. After 3yrs of paying on time, with autopay, I found my things all infested with mice droppings

Heather O. on

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Monica D. on

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SUSAN A. on

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We had a storage unit for 10+ years. It was always well lit, safe and easy access. Thank you.

Stevette W. on

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Raymond B. on

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Matthew S. on

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U-Haul changed my location and the notice did not make it obvious that there was a change to my reservation. I stood in line for over a half hour at the wrong location before the person at the new location called me to check. The email I received said there was an update but did not make it clear what if anything had changed. I would have liked a clear “Your Location Has Changed” notice.

mykel k. on

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I don’t like that they didn’t work me at any amount of time I was there. The lady was a little condescending.

Exodus Refugee L. on

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Sarah R. on

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The lady that helped us out was super nice and made the experience so much better

Jeremy L. on

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amia t K. on

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I was not charged appropriately for the service and I am very upset and I will be reaching out tomorrow.

Troy S. on

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sean g. on

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Very Very Good Not Excellent

Bradley N. on

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Marcus L. on

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On line app was difficult near end of form where one has to accept conditions. I didn't think it was clear to do so as the text was just a different color where you had to click. Also when shopping around to several different UHaul locations to find the van i wanted,even though i hadn't completed the applications, I found that I had 3 reservations, 2 of which I had to figure out how to cancel.

Mark D. on

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It was much easier than it’s been in the past! We enjoyed this uhaul experience much more than in previous moves.

Brent M. on

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No suggestions. Appreciated the phone call to let us know the van we needed had been returned, so we could have access to it earlier than expected. Helped alot!

Ana D. on

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Melisa H. on

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Aaron H. on

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I would recommend this location due to location only. Every time I’ve moved I use this location and unfortunately, Melissa’s attitude hasn’t changed over the years. Generally very rude at first because she’s overwhelmed with her amount of work (literally said it was a lot for just her) and then continually backpedaling during your experience to come across nice. Hopefully she can get some help and this place can be awesome!

Christina T. on

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Excellent service, was flexible when I needed more time with the truck, and also emphasized getting the insurance which ended up saving me $600.

Melisa H. on

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Kenneth S. on

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Sana A. on

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I ordered a dolly and they didn't have any, but I was happy to see that on the receipt they didn't charge me for it.

Laura C. on

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Exodus Refugee L. on

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Mohit K. on

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-Came back for the keys as the key was not there for the rear door. - Was charged $30 for gas when there would be a slight difference from the required level. I filled the gas but maybe it was slightly less than the mark.

John E. on

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Was provided a different brand of van than what was shown online. The van provided had less head room that the van selected. I know this because I have rented this van type twice before but at a different location. This caused me to have to make multiple trips. Very disappointed but had no choice and was told that's normal.

Samuel A. on

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Staff was great

Christopher D. on

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Jasmine was awesome! I was in several times buying boxes and such before I rented the truck. She was always very helpful.

Exodus Refugee L. on

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Craig B. on

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MARSHALL H. on

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This place is ingested with mice/rats. I had to throw out a lot of my stuff because mice had pooped and urinated all over my things and chewed through everything. Disgusting!!! Very unhappy!!!

Melinda B. on

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Michael B. on

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Fadil I. on

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Olivia E. on

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I had nothing but a negative experience with this company during this rental and every transaction that occurred. Completely awful experience.

Arnold R. on

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Well I’ve got to say it’s been some years since I’ve had to get a U-Haul ,but I must say it would have taken quite sometime making reservations over the phone. Thanks to your web user friendly site!

William H. on

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The staff and service is above average during the time I was renting the storage unit.

janeele w. on

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Clean facility! Manager was very kind and helpful, and answered all my questions!

Brain D. on

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I was charged $69.00 for three days, they need to prorate the amount, to be fair to the customer.

Rita E. on

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Nice facility

charlene h. on

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Customer service is awesome they went above and beyond to make sure my visit was great.

PATRICK O. on

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No comments

Alex F. on

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Everything was great, including the climate control.

DUWAYNE C. on

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price was a little high for the size.

Twyla C. on

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Don't appreciate that I address the mice issue to them. All mice crap everywhere. Am not happy. Very unprofessional

penny s. on

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I liked the service I received by Melissa B.

Michael J. on

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If you're late, the GM has the right to waive your fees. She won't!

Brian L. on

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Parking is a problem ..it’s hot in there needs fans ....and the walls of the unit are very movable not good ...it smells bad and there is no lights in the units very dark !!! And not worth the price!

lasahira j. on

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I will not use this company again because I had to buy an extra key for the truck and a lock for the storage unit because the one I had wasn’t good enough.

BRET W. on

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Good facility, great staff. Some billing issues with uhaul.com, but not facility related

Nathan M. on

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Very helpful. Thank you.

TED G. on

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My only complaint is I was paying for 24 hour access but the big overhead door shut down at 7:00. I really needed the overhead door after hours.

Don D. on

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Melissa Bowman was very courteous and accommodating, making our move in and out of the storage unit very smooth!

NORMA B. on

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I would recommend

Justin H. on

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I have received over 20 emails asking for me to rate my 1 week experience. The facility is fine. The after sale is too aggressive.