Customer did not leave a comment.ROSS C.
Customer Reviews for U-Haul Moving & Storage of Downtown Indianapolis
Indianapolis, IN 46202
(Between 13th and 14th st)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
- Wine Storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.MICHAEL H.
Great customer serviceLee P.
Customer did not leave a comment.Kevin B.
Melissa help me find the biggest storage for a 3 bedroom houseDarrell B. | First Impressions
Folks have been great on the day to day business when I stop in every few months.NATHAN F.
I went there soon, so a representative did all the work. I am not sure how the online check in and check out would work.EMAD R.
Customer did not leave a comment.Sean B.
Very friendly staff, it was a little confusing as to where to park the truck, but i was able to figure it out.LAWRENCE H.
Great experienceDEMETRIUS H.
Customer did not leave a comment.GREGORY R.
Customer did not leave a comment.Obinna N. | Overall Experience
Melissa Bowman provided exceptional customer service. She was kind, very patient and extremely detailed about the terms and conditions. I had a wonderful experience and I will definitely refer friends to this location.GANDZHINA D.
The agent is always very helpful.JACOB A.
Customer did not leave a comment.JOSEPH B.
Customer did not leave a comment.NICHOLAS P.
GM went above and beyond to help us! Great job!!Erika S. | Online Move In
Customer did not leave a comment.SABRINA M.
Customer did not leave a comment.Gwendolyn B. | First Impressions
I travel to three different U-Haul location just Do you realize I was driving all over town for no reasonâ€¦ It was significantly difficult to get a hold of anyone who could help him when I didn't get a hold of anyone they were rude and snobbyâ€¦ I was also over charge and no one seems to be able to explain why am I charge was so high enough that I am absolutely Appalled by the way I was treated and seriously disappointedSAMUAL W.
I ordered a drop off at North Illinois. I had confirmation of this location. When we picked up the truck, they told us 86th street for drop off but we "could try North Illinois location". This is not acceptable. The second location was much farther away. I do not understand how it got changed.David K.
We were not able to check the return in electronically. Could not get our location accepted. Also no one available on the chat or phone after hours. This created worry about potential $20 charge because we could not do the return. The location person, Melissa was very helpful when I spoke to her the next morning. Great customer service.LOUANN C.
The uhaul had no oil in it and the motor started knocking. I could not finish moving and when I tried calling to explain my girlfriend had a seizure and I could not return the truck on time, the customer service representative said they could just report it stolen. I will not be using uhaul again, unless I get my money back.JOSEPH H.
Customer did not leave a comment.John E.
I was not informed that there was no vehicle at this location. I got a ride all the way downtownGregory B.
I need a receiptMAVIS W.
Customer did not leave a comment.SHERIE S.
Customer did not leave a comment.CHEROKEE W.
Customer did not leave a comment.Aaron D.
Excellent customer service. Great experience.SETH F.
Customer did not leave a comment.GREGORY S.
Customer did not leave a comment.ALAE S.
Customer did not leave a comment.K B.
Customer did not leave a comment.ELISA K.
Melissa the manager was very knowlegable and helpful with both the truck and the storage unit. Very impressed by her.JAMES K.
Tire pressure light was on. I tried to take it back to uhaul, but they said it was fine. Didn't like driving across the country with a warning light on the whole time.Michael B.
Great location, great staff, Melissa is AWESOME!Ximena H. | Overall Experience
The worst part about this experience was the website, the app, the reservation being changed without my knowledge at the English store due to store hours and confusing 24/7 option or not. I scheduled pickup for 730am and received confirmation of such. Then the day before the time changed to 9am and I was told they were not open until then. So I panicked and had to cancel and reserve another site much further away. Then the app didn't work properly. I was so frustrated that I was late that I was unkind to your desk person. I'm hoping we can find another service that works well with in-town truck rental for picking up and delivery food for a minimum of 2 hours every Thursday.EVE K.
The lady was beyond helpful!RAHEL B.
Customer did not leave a comment.AARON D.
Customer did not leave a comment.ELAINA P.
Customer did not leave a comment.Robert K.
Customer did not leave a comment.MARK S.
Customer did not leave a comment.AARON M.
Melissa was greatFernando F.
Customer did not leave a comment.Daniel H. | First Impressions
Nothing! Great customer service.Nancy S.
Maybe provide a pamphlet on how to adjust the mirrors and use the other controls in the car. Would allow people not as intuitive to drive more safelyBRENNAN P.
Customer did not leave a comment.MIKAELIAN M.
Melissa was so supportive and helpful. She helped me through the whole process and provide specific phone numbers to call if I ran into problem! A class act!ESTEL S.
Nathan and Kara were Great! Nathan provided great customer service for my check in he was kind and informative. and Kara provided Great customer service for the return she was kind and informative as well. Please acknowledge them for their Great customer Service. Thanks again!Arneta B.
Melissa is always very helpful.DEREK R.
Melissa is always very helpful.DEREK R.
The two women who work here( didn't catch their names) were so friendly and efficient. I couldn't believe how quick and smooth the whole process went. I've been to other uhauls for truck rental and was by far the best! Thanks so much for a great experience, would definitely recommend!MARIA G.
Customer did not leave a comment.Corey M.
Great experience! Awesome location!THERESA M.
Nothing because everything it's parfaitsGuernide G.
Customer did not leave a comment.Albert M.
My items have been in storage since 2012. The Bowman family are warm and professional. Very responsive too.AISHA J. | First Impressions
GM at this location was customer friendly ....MARK E.
Customer did not leave a comment.Greg W.
The 2 young ladies provided excellent customer service (Melissa & her employee).DEBORAH T.
Customer did not leave a comment.CHRISTOPHER S.
Customer did not leave a comment.MARGARET S.
Amanda, the person who checked me in was friendly and efficient. The new mobile app to check fuel and mileage is great.PATRICIA W.
Customer did not leave a comment.TERESA A. | First Impressions
Customer did not leave a comment.TIFFANY H.
Our experience was great at the Uhaul location downtown Indianapolis. The owner was really nice and made the entire process very easy!Hunter D.
Customer did not leave a comment.JEROME B.
Customer did not leave a comment.ERIC C.
Customer did not leave a comment.PHILIP R.
Customer did not leave a comment.JONATHAN S.
Manager, I think she is, at the location I rented from is wonderful.Feliciano T.
Customer did not leave a comment.DAVID L.
No where to leave trash.Yalonda K. | Overall Experience
Melissa and the woman she was training were both awesome to work with! They took their time to explain everything to me and made sure I didn't have any questions. My moving truck was late due to a breakdown, but Melissa was very accommodating and stayed late on a Saturday for me. Thanks again!!Lauryn B. | First Impressions
Professional, courteous, and clean!EVELYN B.
When I made the reservation, I requested to be called for any updates or questions. But when I went to pick it up, my reservation had been cancelled because I didn't answer any of the texts since i didn't think it was necessary. They were helpful in restoring the reservation but the hassle was unnecessary. One of the side mirrors also was stuck. It caused one dangerous situation on the road and when I got to the other location, they said it was problematic.MITCHELL B.
Rep on site sure was great to work with . She knows her business well .JOHN W.
This was my first time using U-Haul's services. The online reservation process was simple. The facility was clean and the staff (I believe her name was Melissa) was extremely friendly and helpful. Checking in/out was also very simple and stress-free. I would definitely recommend this location as well as U-Haul's services overallASHLEE B.
Customer did not leave a comment.mary T.
Customer did not leave a comment.Allison K.
Customer did not leave a comment.Tyler H.
Customer did not leave a comment.Danyelle H.
Both employees who work here are fantastic. Melissa is very thorough and had all the answers to my questions about using a UHaul gift card that was donated to us by UHaul for our non-profit fundraising event. She worked with me on all the details even when I didn't bring the correct non-profit Tax ID form. Overall, great experience.Erika F.
Customer did not leave a comment.Damon H.
Customer did not leave a comment.Guadalupe M.
Customer did not leave a comment.Mirian R.
U-Haul leaves its competitors far behind because you do such a great job. You treat your customers with the utmost care and respect, and that accounts for why people keep returning to U-Haul for their moving or storage needs.Jacob A.
Staff was very helpfulRODNEY S.
Customer did not leave a comment.Steven Y.
Kind and helpful service!Eric D.
Customer did not leave a comment.Rebecca L.
Customer did not leave a comment.JACOB A.
Check in was very friendly and helpful.jeffery S.
Customer did not leave a comment.JACOB A.
Customer did not leave a comment.steve H.
Customer did not leave a comment.SCOTT C. | Overall Experience
Customer did not leave a comment.hanna S.
Everything is great.Haoran D.
Customer did not leave a comment.Justin S.
Always an excellent experience! Excellent Covid precautions in place! Manager working on both pickup and drop off was super friendly!anne M.
I came in one hour early and was told my vehicle wasn't on location yet. The staff member changed my reservation and placed me in a new vehicle immediately and sent me on my way. This saved me money and time so I will always go back to this location for my rentals.Ryan M.
Customer did not leave a comment.brett M.
Thank youTeana B.
Customer did not leave a comment.carol R.
Customer did not leave a comment.brittany B.
The receptionist was so easy to work with: knowledgeable, accommodating, helpful, and pleasant. Thank you!!larry H.
Customer did not leave a comment.DOTTY L.
Customer did not leave a comment.Whitney M.
Customer did not leave a comment.Michael S. | Overall Experience
Very quick rental process - truck was very clean and drove wellANTHONY G.
Customer did not leave a comment.DIANNA M. | Overall Experience
The lights in the halls would turn off about 5 minutes and it would be difficult to get t g em to come back on from the unit you would have to walk all the way down the hall and around the corner just to get them to come back on. You may have to do this a few times for it to work. This made thing frustrating to do anything in the unit. Reset timer or better sensors.MICHELLE J. | Overall Experience
Customer did not leave a comment.Jade B. | Overall Experience
I was called and left a message that there might be a problem with my storage. At that time I was out of the country. I called and spoke to a guy at Uhaul about the message, he said, " there may be a problem with your unit, we need you to come in and take a look at it. I told him I was out of the country and would come in when I returned. He just said ok, he never said that my unit had water leaking in it. When I returned I went to Uhaul to see that it was a bucket catching water outside of my unit and water running from under the door out onto the outside floor. Upon raising the door there was water and mildew everywhere. All of my mother things were ruined ( she had died a year before I rented the unit). Her dresser was ruined and mildew, her tables she left me. Photo albums were ruined, her hats were gone. This is still so emotional for me and has put me in a state of depression to know I can never have these things back. Then the slap in the face, was the claim. I could not get any kind of value on things that were old (antique) the albums could not be replaced. I received nothing for a lifetime that was lost. I would never give any money to Uhaul or recommend them to anyone I know.freda b. | Overall Experience
A very good experience overall!Paul H. | Overall Experience
Melissa has been especially helpful throughout my rental time of 8 months.bryan f. | Overall Experience
i had multiple times I couldn’t get access. Poor communication when things weren’t working. Concrete Dust over all my items from the building eroding. Elevator broken and difficult at times.Guy C. | Overall Experience
My storage fee was raised $5 every year for three years without initial knowing of that happening. After 3yrs of paying on time, with autopay, I found my things all infested with mice droppingsDIVENA W. | Overall Experience
We had a storage unit for 10+ years. It was always well lit, safe and easy access. Thank you.SUSAN A. | Overall Experience
I don’t like that they didn’t work me at any amount of time I was there. The lady was a little condescending.mykel k. | Overall Experience
Very Very Good Not Excellentsean g. | Overall Experience
This place is ingested with mice/rats. I had to throw out a lot of my stuff because mice had pooped and urinated all over my things and chewed through everything. Disgusting!!! Very unhappy!!!MARSHALL H. | Overall Experience
I had nothing but a negative experience with this company during this rental and every transaction that occurred. Completely awful experience.Olivia E. | First Impressions
Well I’ve got to say it’s been some years since I’ve had to get a U-Haul ,but I must say it would have taken quite sometime making reservations over the phone. Thanks to your web user friendly site!Arnold R. | First Impressions
The staff and service is above average during the time I was renting the storage unit.William H. | Overall Experience
Clean facility! Manager was very kind and helpful, and answered all my questions!janeele w. | First Impressions
I was charged $69.00 for three days, they need to prorate the amount, to be fair to the customer.Brain D. | Overall Experience
Nice facilityRita E. | First Impressions
Customer service is awesome they went above and beyond to make sure my visit was great.charlene h. | First Impressions
No commentsPATRICK O. | Overall Experience
Everything was great, including the climate control.Alex F. | Overall Experience
price was a little high for the size.DUWAYNE C. | Overall Experience
Don't appreciate that I address the mice issue to them. All mice crap everywhere. Am not happy. Very unprofessionalTwyla C. | Overall Experience
I liked the service I received by Melissa B.penny s. | Overall Experience
If you're late, the GM has the right to waive your fees. She won't!Michael J. | Overall Experience
Parking is a problem ..it’s hot in there needs fans ....and the walls of the unit are very movable not good ...it smells bad and there is no lights in the units very dark !!! And not worth the price!Brian L. | Overall Experience
I will not use this company again because I had to buy an extra key for the truck and a lock for the storage unit because the one I had wasn’t good enough.lasahira j. | Reservation
Good facility, great staff. Some billing issues with uhaul.com, but not facility relatedBRET W. | Overall Experience
Very helpful. Thank you.Nathan M. | Reservation
My only complaint is I was paying for 24 hour access but the big overhead door shut down at 7:00. I really needed the overhead door after hours.TED G. | Overall Experience
Melissa Bowman was very courteous and accommodating, making our move in and out of the storage unit very smooth!Don D. | Overall Experience
I would recommendNORMA B. | Overall Experience
I have received over 20 emails asking for me to rate my 1 week experience. The facility is fine. The after sale is too aggressive.Justin H. | Overall Experience