Customer Reviews for U-Haul Moving & Storage of Downtown Indianapolis

1,576 reviews

1430 N Illinois St   Indianapolis, IN 46202
(Between 13th and 14th st)

(317) 636-6700

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(317) 636-6700

1430 N Illinois St
Indianapolis, IN 46202
(Between 13th and 14th st)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Good service

DEONE S. 
Rating:
5.0

Customer did not leave a comment.

KATY A. 
Rating:
5.0

Customer did not leave a comment.

PEDRO F.  |  Overall Experience 
Rating:
1.0

This provider is either inept or unethical. I traveled 24.2 miles but was charged for 45 miles. I added over two gallons of fuel. The dealer charged me for an additional 4 gallons. The Indiana rental tax is 4%. Indianapolis charges an additional 6%. This does not add up to the excise tax that was charged. I would never use this dealer again.

PETER M. 
Rating:
1.0

I hate this place! Terrible terrible terrible! Never again. Bitches

AYONNA N. 
Rating:
5.0

I have A+ experience every time at this location

BARBARA S. 
Rating:
4.0

Customer did not leave a comment.

Evan A.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Erica B. 
Rating:
3.0

Better lighting for nighttime drops would be great.

Austin S. 
Rating:
5.0

Melissa Bowman is awesome.

KELLY C. 
Rating:
5.0

Keep up the good work.🤓

Michael W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIEL T. 
Rating:
1.0

We never used the truck and you charged me . I tried to call but it said the wait was over an hour you need to contact me for a full refund. You charged me $86.34 and the truck never moved checks the mileage! The keys were not where you said they would be. Call me at (317) 397-9047 ASAP

Antoine W. 
Rating:
5.0

The truck was ready to go and was in great condition. When I returned the truck, the person checking me in found that I had left a water bottle in the truck and gave it back to me. I really appreciated that! The mobile checkin and return process was good.

Jeremiah M. 
Rating:
3.0

There were a few issues I ran into that still have not been resolved. The truck was clean and the people working there were nice. However, we realized on our way home that a headlight was out. We were late getting to an event because we had to wait over an hour for someone to come replace it. The tow dolly had not arrived and we were informed this by this location. We were not told by the other location we were supposed to pick it up at. Luckily it showed up later that day but at an entirely different location 30 minutes away from us. Then, on the trip across the country we were dealing with a tire that kept going flat. I have reported all of this and nothing has been resolved yet.

Mackinsey T. 
Rating:
5.0

It was complicated using the online check in (phone numbers need clarified). Otherwise the location and staff made up for the lengthy check-in with her positivity and politeness.

Jason F. 
Rating:
5.0

Customer did not leave a comment.

ANDREW W. 
Rating:
5.0

Customer did not leave a comment.

ryan L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Good place and business to use!

Deone S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRITTANY B. 
Rating:
5.0

Very convenient and hassle free

BRANDON J. 
Rating:
1.0

I booked my appointment in castelton and for some reason it sent me to downtown Indy. Therefore, I went over my miles booked, and was charged extra :) The Castelton location called me when I was already moved in and on the road, 3 hours later and asked if I was coming to pick up my truck. I've done uhaul twice this year and both times something seems to go wrong, you can pretty much count on that.

JOSEPH K. 
Rating:
5.0

Customer did not leave a comment.

Allen T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Keep doing what you're doing. Nothing can be improved over quick, easy and convenient which is what my experience with you was. Your rep was excellent! Sincere thank you!

DON M. 
Rating:
5.0

Easy and convenient

Tiffianie K.  |  First Impressions 
Rating:
3.0

I wish there was better customer service, I believe I was over charged!

SIERRA N. 
Rating:
5.0

Customer did not leave a comment.

Kelly H.  |  Overall Experience 
Rating:
3.0

Have someone at the front desk instead of leaving a walkie-talkie with a note. That was bizarre.

MARCIA E. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN D. 
Rating:
5.0

Customer did not leave a comment.

MICHEAL B. 
Rating:
5.0

Customer did not leave a comment.

Shannon L. 
Rating:
4.0

Customer did not leave a comment.

Kenneth B. 
Rating:
5.0

I never got my final bill, but I did get an email with a broken link to review photos of damage and there was NO damage!

DOMINICK M. 
Rating:
4.0

Customer did not leave a comment.

Paige H. 
Rating:
5.0

Customer did not leave a comment.

STEVEN T. 
Rating:
5.0

They were so gracious and so kind. I was in a pinch, and they helped make it possible. Thank you

April F. 
Rating:
5.0

Nothing. My experience was perfect. Best Uhaul location I've ever been to. Most others have been hectic and unpleasant. This was so smooth and relaxed. The person working inside was excellent. Best Uhaul experience ever, by far!!

AIMEE G. 
Rating:
5.0

Do things the same way and I'll be happy again. Easy peezy.

RICHARD G. 
Rating:
4.0

Loved it

alphonso b.  |  Overall Experience 
Rating:
1.0

Alternate drop off location given. Representative would not check in truck early when dropped off a day early and did not email me a receipt. Last was rude for no reason

Krystal C. 
Rating:
3.0

I received a call regarding my Uhaul because I was not there to pick it up at the time I originally planned. I provided a new time and then got a call an hour later asking me if I was going to keep my reservation. The person that I spoke with earlier in the day did not note that I changed the time. it was brought to my attention that if the Uhaul is not picked up with an hour of the reserved time it is cancelled. I reserved the Uhaul for 16 hours. When my husband went to pick up the Uhaul that had it down as 4 hours, although the reservation clearly stated 11 hours. The situation was quickly rectified.

JOHN G. 
Rating:
4.0

I had a difficult time securing my lock. The bar that was supposed to slide to the right was tight and I couldn't fully lock my unit. (Even when padlocked, the unit was not secure. ) It all worked out anyway. There was no evidence of tampering. This facility was conveniently located to the spot where I needed to move my boxes. Your staff was terrific! Thank you!

Kristi S.  |  Overall Experience 
Rating:
5.0

Melissa the manager was very helpful during both rental visits this week.

JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

James K.  |  Overall Experience 
Rating:
5.0

Send invoice upon completion more quickly. I'm still waiting for a final receipt from yesterday's rental. But otherwise - great experience.

JANE A. 
Rating:
4.0

We returrned truck after hours. The QR code on the sign didn't work. The app only let me use locator service on the phone which I couldn't get to work (couldn't enter in the address) but fortunately could do from someone else's phone.

Gail W. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel T. 
Rating:
5.0

Customer did not leave a comment.

Jeremy W. 
Rating:
1.0

I was charged on the 6th and moved out on the 8th and did not receive any money back.

MATTHEW L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAREN S. 
Rating:
5.0

Customer did not leave a comment.

Allan G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric W.  |  First Impressions 
Rating:
5.0

Nothing….it was so easy to return!

mark H. 
Rating:
4.0

Customer did not leave a comment.

ELENA CECILIA O. 
Rating:
5.0

Very accommodating and great service! With highly recommend!

H Darrell P. 
Rating:
3.0

Customer did not leave a comment.

Brad M. 
Rating:
5.0

My previous encounters with Uhaul customer service have historically not been great. However, we were greeted with an entirely different attitude when we entered the Illinois st uhaul location. Both us and the other couple in the office had been dealing with stressful moving situations. Kara did everything in her power to improve our afternoons. She handled the truck shortage that has been occurring this weekend with transparency and grace. I am super grateful to have been helped by Kara today, and can not thank her enough!

ARMANDO S. 
Rating:
5.0

Nothing- very easy, good communication and customer service, reliable equipment

Tricia C. 
Rating:
2.0

Make sure your instructions are accurate for after-hours pickup. Allow license approval, etc. prior to arriving at the location to streamline pickup and dropoff.

Laura D. 
Rating:
3.0

I had a confirmation number and a reservation number. NO TRUCK. When I called customer service, they tried their best to blame me but I was told by the person at the desk she hadn't rented a truck out in months, There never was a truck. The last person I talked to who refused to give me her name forgot to put me on hold and called me a fucking bitch. I yelled YOU FORGOT TO PUT ME ON HOLD, She tyold me she was talking about someone else. WTHeck? Within 2 minutes I finally got a truck.

LYNN F. 
Rating:
5.0

Customer did not leave a comment.

RYAN M. 
Rating:
3.0

Get your act together and actually have the trucks you promise for people.

Paul D. 
Rating:
5.0

Customer did not leave a comment.

Abhinav C. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW S. 
Rating:
4.0

My only issue is I paid for Climate control and it stay very hot

CHRISTINA W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gabrielle S. 
Rating:
5.0

Both pickup and drop-off were seamless and super easy. Thank you!

LORI M. 
Rating:
5.0

They went the extra mile.

NATHAN F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rafael S. 
Rating:
3.0

Customer did not leave a comment.

JOANNA H. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY B. 
Rating:
3.0

Customer did not leave a comment.

Glorious T. 
Rating:
5.0

The Haul associates were friendly and helpful.

Julia P. 
Rating:
4.0

Everything was good. But I still have not received a receipt. I would like to receive one to put in my files, please. Johnnie D. Lewis

JOHNNIE L. 
Rating:
4.0

Customer did not leave a comment.

FUMIYO B. 
Rating:
4.0

Customer did not leave a comment.

KY L. 
Rating:
4.0

Secure the equipment in the truck.(dolly)

DONITA S. 
Rating:
5.0

Great moving experience for a cheap price.

Bryant S.  |  First Impressions 
Rating:
5.0

I had no problem with the local ofice site but no one ever picked up the phone at the main UHAUL 800#. It kept putting me on hold for over 30min each time I called the main UHaul#. This needs to be fixed.

Paul R. 
Rating:
2.0

Horribly far away from our destination! Had to maneuver the truck through downtown Indianapolis traffic!

LESLIE B. 
Rating:
5.0

I can't remember the name of who was working Saturday morning July 10th 2021 (I think her name was Amanda?) but she was absolutely fantastic. Extremely welcoming and upbeat at 7:45am. She was very knowledgable and helpful. Please give her kudos because she was fantastic!! - Dan

daniel M. 
Rating:
5.0

Love

JOSEPH C. 
Rating:
5.0

N/A

Beryl B. 
Rating:
5.0

Great service!

Jill L. 
Rating:
5.0

The experience could have been more pleasant. It was effortless.

GREGORY G. 
Rating:
3.0

The equipment was not available to me. And I was unable to find it although I ordered it.

Patrick T. 
Rating:
5.0

Customer did not leave a comment.

Andrew W. 
Rating:
5.0

Customer did not leave a comment.

NICOLE H. 
Rating:
5.0

Customer did not leave a comment.

ALFRED B. 
Rating:
5.0

Customer did not leave a comment.

HAWANATU W. 
Rating:
5.0

na

STEVEN H. 
Rating:
5.0

Customer did not leave a comment.

KELLY C. 
Rating:
5.0

Customer did not leave a comment.

RALPH S. 
Rating:
2.0

I turn my truck in early never got a receipt to my email or to my phone I called and I was told that I was charged for gas which my truck first truck I had was on a full tank my second truck was on a half a tank and I returned it on a half a tank and I still was charged $13 extra for gas so I'm going to go up there and get my printed receipt since I couldn't get an email

TAWANA P. 
Rating:
5.0

Nathan was, and has been on every occasion, exceptionally thorough, helpful, and professional. He went above and beyond this time around, and I'm grateful. There's so much terrible customer service in the moving and storage industry, so I'm so happy to get to work with him. Great service, clearly great management, facilities, and equipment. Thank you.

NICHOLAS B. 
Rating:
1.0

To whom it may concern: I am writing regarding several concerns with my recent rental from this particular UHaul location. First, I'm accustomed to staff doing a walk through of the equipment to confirm and document any known issues. The person at this location did not do a walk through of the vehicle prior to my leaving with the vehicle. Also, I had to walk a considerable distance to take possession of the vehicle. I believe the van should've already been moved up front. Besides that, an most importantly, I believe I should have been charged for two days and not three. I did have an unexpected issue and had to extend my rental. I had the van for two rental periods, not three. A rental period is upwards of 24 hours for the day. I did not have this van for 72 hours. Also, I rejected the damage waiver and yet now it's showing up in my final receipt. If you look at my initial receipt, it shows I rejected the damage waiver. Lastly, I would like to see the photo I submitted upon returning the van because the mileage being reported seems contrary to what I remember. The difference is minimal, at best, but I would like to confirm mileage for my peace of mind. I also show a charge of $134.10 and a charge of $70.09. I'm hoping the $70.09 fall off of pending. At this time I am requesting the following: - Days adjusted from 3 days to 2 day - Damage waiver removed since not selected - Mileage confirmed Please provide assistance with my request. Thank you, K. Russell

KARLISHA R. 
Rating:
5.0

Customer did not leave a comment.

THOMAS K. 
Rating:
4.0

Apparently the equipment was overbooked and I was narrowly able to get a truck. I can't imagine what I would have done if I were told I had no truck for my move. Also, the reservation calendar on the home page defaults to next month but this month's current day. For example, right now it is defaulted to 07/28/2021 even though it is 06/28/21. This is confusing. No other hotel, airline, rental car, etc website does that. Default to today to avoid incorrect bookings.

GRANT Y. 
Rating:
5.0

The staff at the Ohio street location in Indianapolis are amazing. Very positive professional exchanges for over seven years now!

CORA G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MATTHEW G. 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Customer did not leave a comment.

anthony H. 
Rating:
4.0

The customer service representative did a phenomenal job walking me through the process of what to expect to do when returning my keys and dropping off, he asked if I had any questions with my contract and went over key areas I needed help with. Will recommend to all my friends and family.

Glen F. 
Rating:
5.0

Customer did not leave a comment.

Jared T. 
Rating:
3.0

Customer did not leave a comment.

GREGORY C. 
Rating:
5.0

This location was amazing! Kara, Amanda, and Melissa were amazing in helping me plan my move and get all the necessary supplies and equipment. They really made this move smooth and stressfree. Keep up the good work ya'll!

NATHAN B. 
Rating:
5.0

Well maintained location and young lady at the front desk was wonderful.

Robert J. 
Rating:
5.0

Owner was very nice/easy to work with

ALEXANDER H. 
Rating:
5.0

Customer did not leave a comment.

Gerald O. 
Rating:
5.0

Customer did not leave a comment.

JAZZMINE M. 
Rating:
5.0

Customer did not leave a comment.

DEVON M. 
Rating:
3.0

Customer did not leave a comment.

DELOREAN S. 
Rating:
5.0

Everything was so easy & we were able to extend our time super quickly at the location, the worker (amanda) was super helpful and kind. Overall a great experience and will be using again from this location

Kirk M. 
Rating:
5.0

Thank you outstanding staff and service!!

sean b.  |  Overall Experience 
Rating:
5.0

Thank you outstanding staff!

sean b.  |  Overall Experience 
Rating:
1.0

The vehicle did not have any of the added items we requested and the key lock was not where the online checkin said it would be. No one told us where to find the key. We just got lucky and figured it out. We secured a reservation for the truck online. And it was like a Seinfeld episode when we arrived to pick it up. The truck was not at the site where we reserved. The person working said ….well you requested a truck but that does not assure you of a truck. That is not what my email confirm said. We were then told to call the 800 number. I suggest you do that and after 30 minutes of being on hold decide if you really think uhaul cares about customer service. We had to call the 800 number three times and had to wait over 30 minutes each time. We finally got a truck 30 hours after the original promised pick up time. At a pickup location that was a huge inconvenience. Finally, I want to share my favorite part. When we did get through to customer services the first time. They said it was one of the busiest moving weekends of the year and although we reserved a truck for May 29th she could not get one for us until Monday May 31.

Zechariah M. 
Rating:
5.0

A really great checkout experience.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

DUANE TROY C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Imran J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Akorra N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latoya F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard C.  |  First Impressions 
Rating:
5.0

Melissa help me find the biggest storage for a 3 bedroom house

Darrell B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Obinna N.  |  Overall Experience 
Rating:
5.0

GM went above and beyond to help us! Great job!!

Erika S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Gwendolyn B.  |  First Impressions 
Rating:
4.0

Great location, great staff, Melissa is AWESOME!

Ximena H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel H.  |  First Impressions 
Rating:
5.0

My items have been in storage since 2012. The Bowman family are warm and professional. Very responsive too.

AISHA J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TERESA A.  |  First Impressions 
Rating:
5.0

Melissa and the woman she was training were both awesome to work with! They took their time to explain everything to me and made sure I didn't have any questions. My moving truck was late due to a breakdown, but Melissa was very accommodating and stayed late on a Saturday for me. Thanks again!!

Lauryn B.  |  First Impressions 
Rating:
5.0

Well I’ve got to say it’s been some years since I’ve had to get a U-Haul ,but I must say it would have taken quite sometime making reservations over the phone. Thanks to your web user friendly site!

Arnold R.  |  First Impressions 
Rating:
5.0

Customer service is awesome they went above and beyond to make sure my visit was great.

charlene h.  |  First Impressions 
No reviews have been submitted for this location.

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