Customer Reviews for U-Haul Moving & Storage of Downtown Indianapolis

1471 reviews

1430 N Illinois St   Indianapolis, IN 46202
(Between 13th and 14th st)

(317) 636-6700

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(317) 636-6700

1430 N Illinois St
Indianapolis, IN 46202
(Between 13th and 14th st)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The customer service representative did a phenomenal job walking me through the process of what to expect to do when returning my keys and dropping off, he asked if I had any questions with my contract and went over key areas I needed help with. Will recommend to all my friends and family.

Glen F. 
Rating:
5.0

Customer did not leave a comment.

Jared T. 
Rating:
3.0

Customer did not leave a comment.

GREGORY C. 
Rating:
5.0

This location was amazing! Kara, Amanda, and Melissa were amazing in helping me plan my move and get all the necessary supplies and equipment. They really made this move smooth and stressfree. Keep up the good work ya'll!

NATHAN B. 
Rating:
5.0

Well maintained location and young lady at the front desk was wonderful.

Robert J. 
Rating:
5.0

Owner was very nice/easy to work with

ALEXANDER H. 
Rating:
5.0

Customer did not leave a comment.

Gerald O. 
Rating:
5.0

Customer did not leave a comment.

JAZZMINE M. 
Rating:
5.0

Customer did not leave a comment.

DEVON M. 
Rating:
3.0

Customer did not leave a comment.

DELOREAN S. 
Rating:
5.0

Everything was so easy & we were able to extend our time super quickly at the location, the worker (amanda) was super helpful and kind. Overall a great experience and will be using again from this location

Kirk M. 
Rating:
5.0

Thank you outstanding staff and service!!

sean b.  |  Overall Experience 
Rating:
5.0

Thank you outstanding staff!

sean b.  |  Overall Experience 
Rating:
1.0

The vehicle did not have any of the added items we requested and the key lock was not where the online checkin said it would be. No one told us where to find the key. We just got lucky and figured it out. We secured a reservation for the truck online. And it was like a Seinfeld episode when we arrived to pick it up. The truck was not at the site where we reserved. The person working said ….well you requested a truck but that does not assure you of a truck. That is not what my email confirm said. We were then told to call the 800 number. I suggest you do that and after 30 minutes of being on hold decide if you really think uhaul cares about customer service. We had to call the 800 number three times and had to wait over 30 minutes each time. We finally got a truck 30 hours after the original promised pick up time. At a pickup location that was a huge inconvenience. Finally, I want to share my favorite part. When we did get through to customer services the first time. They said it was one of the busiest moving weekends of the year and although we reserved a truck for May 29th she could not get one for us until Monday May 31.

Zechariah M. 
Rating:
5.0

A really great checkout experience.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

DUANE TROY C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ted C. 
Rating:
5.0

Customer did not leave a comment.

JODEAN H. 
Rating:
1.0

This was the worst experience I've ever had first when we get there we had to use a walkie talkies to reach the person suppose to be working and wait near ten minutes on her then my credit card was charged nearly three times the amount I was told and agreed to when I was confirming payment on the credit card machine then when you balance came thru and I seen it was drastic I called customer service waited anhour to speak to someone that couldn't tell me shit did the cashier need my money to go buy more drugs cause that's what she appeared to be on

Rachel A. 
Rating:
2.0

They forgot to put the dolly I reserved in the truck. I made the mistake of not checking to see if it was there. I would recommend a step on the check in app that has you check to see if additional things you reserved are in the truck. When I told them about the missing dolly when I returned the truck, they did take the $7.00 off my bill. But the next day I found out they charged me $8.10 for gas. However, I only drove the truck 4 miles. I called the customer service number and they took the gas charge off my bill (thanks to them)

David W. 
Rating:
5.0

Customer did not leave a comment.

Benjamin L. 
Rating:
5.0

Customer did not leave a comment.

Imran J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gracen J. 
Rating:
5.0

Customer did not leave a comment.

Maria L. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey P. 
Rating:
5.0

Customer did not leave a comment.

Chima N. 
Rating:
4.0

Customer did not leave a comment.

Katherine J. 
Rating:
5.0

Front desk staff was beyond helpful with both logistics and advice.

NATHAN S. 
Rating:
4.0

Customer did not leave a comment.

FAHIMULLA S. 
Rating:
5.0

Very easy truck return process

John W. 
Rating:
5.0

Melissa has been great to us since starting home delivery for an Indianapolis school system. Her flexibility during this season of change and uncertainty is much appreciated by the schools, associated parents and students, as well as Aviands & Elior-North America.

SHAUN S. 
Rating:
4.0

This was originally scheduled for pick up at Keystone. The truck was reserved for there and they did not have it. How is that possible? I had called earlier to confirm it was there. The woman at that location seemed unconcerned that I was panicked.

Saundra M. 
Rating:
5.0

My first time using online check-in and online drop-off. Was pleasantly surprised that it was an efficient process.

Henry C. 
Rating:
5.0

Friendly staff, convenient location.

CHRISTOPHER O. 
Rating:
3.0

Vehicle needs brake and steering attention

SAM P. 
Rating:
5.0

Customer did not leave a comment.

Julia W. 
Rating:
2.0

Customer did not leave a comment.

DANIEL C. 
Rating:
4.0

Customer did not leave a comment.

Akorra N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carolyn J. 
Rating:
5.0

Customer did not leave a comment.

Latoya F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa B.  |  First Impressions 
Rating:
2.0

Got charged for fuel when it was basically identical to what I left with. Looks like they try to find any little thing to charge you for. GM finally refunded $30 fee otherwise it would have been one star. Guy at the desk was nice about everything. National number was horrible.

CRAIG P. 
Rating:
5.0

Customer did not leave a comment.

ronald R. 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS B. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

SILVIA M. 
Rating:
3.0

Charged $80 for a 2 hour rental. Vehicle had a quarter tank of gas. Attendant was a little short tempered maybe because she was the only one working and trying to put away delivery. Brought back the vehicle early and cleaned! But in my opinion over charged for sure.

Dennis B. 
Rating:
5.0

Customer did not leave a comment.

SYDNEY R. 
Rating:
4.0

Customer did not leave a comment.

Patrick C. 
Rating:
3.0

This has nothing to do with the location.. Just your website and process. I'm not using uhaul again. Your online reservation system is terrible.. first it bait-and-switched me.. I chose the location I wanted to pick up from, and the website changed the location without notifying me. I wasted a half an hour going to the location I chose only to find no one there. When I called another location, they said I already had a reservation there because the website "just kicks you to another location". This is probably exacerbated by all the suggested sales the website forces me through to complete the transaction. Because there are so damn many of them, I just tune out to anything on the website. Then when I got to the place, I had to provide photos of my drivers license, trip distance (I had no idea), emergency contacts etc.. this was extremely a pain in the ass because I was already late as a result of the location bait-and-switch. Why the hell would you not just have me provide all this information on the website when I initially made the reservation?! Anyway, I'm done with this. In the future I'm going to use Penske or homedepot/menards rentals.

JESSE C. 
Rating:
5.0

Customer did not leave a comment.

Richard C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick W. 
Rating:
4.0

Customer did not leave a comment.

ROSS C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Great customer service

Lee P. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Melissa help me find the biggest storage for a 3 bedroom house

Darrell B.  |  First Impressions 
Rating:
5.0

Folks have been great on the day to day business when I stop in every few months.

NATHAN F. 
Rating:
5.0

I went there soon, so a representative did all the work. I am not sure how the online check in and check out would work.

EMAD R. 
Rating:
5.0

Customer did not leave a comment.

Sean B. 
Rating:
5.0

Very friendly staff, it was a little confusing as to where to park the truck, but i was able to figure it out.

LAWRENCE H. 
Rating:
4.0

Great experience

DEMETRIUS H. 
Rating:
5.0

Customer did not leave a comment.

GREGORY R. 
Rating:
5.0

Customer did not leave a comment.

Obinna N.  |  Overall Experience 
Rating:
5.0

Melissa Bowman provided exceptional customer service. She was kind, very patient and extremely detailed about the terms and conditions. I had a wonderful experience and I will definitely refer friends to this location.

GANDZHINA D. 
Rating:
5.0

The agent is always very helpful.

JACOB A. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS P. 
Rating:
5.0

GM went above and beyond to help us! Great job!!

Erika S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

SABRINA M. 
Rating:
4.0

Customer did not leave a comment.

Gwendolyn B.  |  First Impressions 
Rating:
1.0

I travel to three different U-Haul location just Do you realize I was driving all over town for no reason… It was significantly difficult to get a hold of anyone who could help him when I didn't get a hold of anyone they were rude and snobby… I was also over charge and no one seems to be able to explain why am I charge was so high enough that I am absolutely Appalled by the way I was treated and seriously disappointed

SAMUAL W. 
Rating:
3.0

I ordered a drop off at North Illinois. I had confirmation of this location. When we picked up the truck, they told us 86th street for drop off but we "could try North Illinois location". This is not acceptable. The second location was much farther away. I do not understand how it got changed.

David K. 
Rating:
4.0

We were not able to check the return in electronically. Could not get our location accepted. Also no one available on the chat or phone after hours. This created worry about potential $20 charge because we could not do the return. The location person, Melissa was very helpful when I spoke to her the next morning. Great customer service.

LOUANN C. 
Rating:
1.0

The uhaul had no oil in it and the motor started knocking. I could not finish moving and when I tried calling to explain my girlfriend had a seizure and I could not return the truck on time, the customer service representative said they could just report it stolen. I will not be using uhaul again, unless I get my money back.

JOSEPH H. 
Rating:
5.0

Customer did not leave a comment.

John E. 
Rating:
1.0

I was not informed that there was no vehicle at this location. I got a ride all the way downtown

Gregory B. 
Rating:
5.0

I need a receipt

MAVIS W. 
Rating:
5.0

Customer did not leave a comment.

SHERIE S. 
Rating:
5.0

Customer did not leave a comment.

CHEROKEE W. 
Rating:
5.0

Customer did not leave a comment.

Aaron D. 
Rating:
5.0

Excellent customer service. Great experience.

SETH F. 
Rating:
5.0

Customer did not leave a comment.

GREGORY S. 
Rating:
5.0

Customer did not leave a comment.

ALAE S. 
Rating:
5.0

Customer did not leave a comment.

K B. 
Rating:
5.0

Customer did not leave a comment.

ELISA K. 
Rating:
5.0

Melissa the manager was very knowlegable and helpful with both the truck and the storage unit. Very impressed by her.

JAMES K. 
Rating:
3.0

Tire pressure light was on. I tried to take it back to uhaul, but they said it was fine. Didn't like driving across the country with a warning light on the whole time.

Michael B. 
Rating:
4.0

Great location, great staff, Melissa is AWESOME!

Ximena H.  |  Overall Experience 
Rating:
3.0

The worst part about this experience was the website, the app, the reservation being changed without my knowledge at the English store due to store hours and confusing 24/7 option or not. I scheduled pickup for 730am and received confirmation of such. Then the day before the time changed to 9am and I was told they were not open until then. So I panicked and had to cancel and reserve another site much further away. Then the app didn't work properly. I was so frustrated that I was late that I was unkind to your desk person. I'm hoping we can find another service that works well with in-town truck rental for picking up and delivery food for a minimum of 2 hours every Thursday.

EVE K. 
Rating:
5.0

The lady was beyond helpful!

RAHEL B. 
Rating:
5.0

Customer did not leave a comment.

AARON D. 
Rating:
5.0

Customer did not leave a comment.

ELAINA P. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

MARK S. 
Rating:
1.0

Customer did not leave a comment.

AARON M. 
Rating:
5.0

Melissa was great

Fernando F. 
Rating:
5.0

Customer did not leave a comment.

Daniel H.  |  First Impressions 
Rating:
5.0

Nothing! Great customer service.

Nancy S. 
Rating:
5.0

Maybe provide a pamphlet on how to adjust the mirrors and use the other controls in the car. Would allow people not as intuitive to drive more safely

BRENNAN P. 
Rating:
5.0

Customer did not leave a comment.

MIKAELIAN M. 
Rating:
5.0

Melissa was so supportive and helpful. She helped me through the whole process and provide specific phone numbers to call if I ran into problem! A class act!

ESTEL S. 
Rating:
5.0

Nathan and Kara were Great! Nathan provided great customer service for my check in he was kind and informative. and Kara provided Great customer service for the return she was kind and informative as well. Please acknowledge them for their Great customer Service. Thanks again!

Arneta B. 
Rating:
5.0

Melissa is always very helpful.

DEREK R. 
Rating:
5.0

Melissa is always very helpful.

DEREK R. 
Rating:
5.0

The two women who work here( didn't catch their names) were so friendly and efficient. I couldn't believe how quick and smooth the whole process went. I've been to other uhauls for truck rental and was by far the best! Thanks so much for a great experience, would definitely recommend!

MARIA G. 
Rating:
5.0

Customer did not leave a comment.

Corey M. 
Rating:
5.0

Great experience! Awesome location!

THERESA M. 
Rating:
5.0

Nothing because everything it's parfaits

Guernide G. 
Rating:
5.0

Customer did not leave a comment.

Albert M. 
Rating:
5.0

My items have been in storage since 2012. The Bowman family are warm and professional. Very responsive too.

AISHA J.  |  First Impressions 
Rating:
5.0

GM at this location was customer friendly ....

MARK E. 
Rating:
5.0

Customer did not leave a comment.

Greg W. 
Rating:
3.0

The 2 young ladies provided excellent customer service (Melissa & her employee).

DEBORAH T. 
Rating:
5.0

Customer did not leave a comment.

TERESA A.  |  First Impressions 
Rating:
4.0

No where to leave trash.

Yalonda K.  |  Overall Experience 
Rating:
5.0

Melissa and the woman she was training were both awesome to work with! They took their time to explain everything to me and made sure I didn't have any questions. My moving truck was late due to a breakdown, but Melissa was very accommodating and stayed late on a Saturday for me. Thanks again!!

Lauryn B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SCOTT C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DIANNA M.  |  Overall Experience 
Rating:
4.0

The lights in the halls would turn off about 5 minutes and it would be difficult to get t g em to come back on from the unit you would have to walk all the way down the hall and around the corner just to get them to come back on. You may have to do this a few times for it to work. This made thing frustrating to do anything in the unit. Reset timer or better sensors.

MICHELLE J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jade B.  |  Overall Experience 
Rating:
1.0

I was called and left a message that there might be a problem with my storage. At that time I was out of the country. I called and spoke to a guy at Uhaul about the message, he said, " there may be a problem with your unit, we need you to come in and take a look at it. I told him I was out of the country and would come in when I returned. He just said ok, he never said that my unit had water leaking in it. When I returned I went to Uhaul to see that it was a bucket catching water outside of my unit and water running from under the door out onto the outside floor. Upon raising the door there was water and mildew everywhere. All of my mother things were ruined ( she had died a year before I rented the unit). Her dresser was ruined and mildew, her tables she left me. Photo albums were ruined, her hats were gone. This is still so emotional for me and has put me in a state of depression to know I can never have these things back. Then the slap in the face, was the claim. I could not get any kind of value on things that were old (antique) the albums could not be replaced. I received nothing for a lifetime that was lost. I would never give any money to Uhaul or recommend them to anyone I know.

freda b.  |  Overall Experience 
Rating:
4.0

A very good experience overall!

Paul H.  |  Overall Experience 
Rating:
5.0

Melissa has been especially helpful throughout my rental time of 8 months.

bryan f.  |  Overall Experience 
Rating:
2.0

i had multiple times I couldn’t get access. Poor communication when things weren’t working. Concrete Dust over all my items from the building eroding. Elevator broken and difficult at times.

Guy C.  |  Overall Experience 
Rating:
1.0

My storage fee was raised $5 every year for three years without initial knowing of that happening. After 3yrs of paying on time, with autopay, I found my things all infested with mice droppings

DIVENA W.  |  Overall Experience 
Rating:
5.0

We had a storage unit for 10+ years. It was always well lit, safe and easy access. Thank you.

SUSAN A.  |  Overall Experience 
Rating:
1.0

I don’t like that they didn’t work me at any amount of time I was there. The lady was a little condescending.

mykel k.  |  Overall Experience 
Rating:
4.0

Very Very Good Not Excellent

sean g.  |  Overall Experience 
Rating:
1.0

This place is ingested with mice/rats. I had to throw out a lot of my stuff because mice had pooped and urinated all over my things and chewed through everything. Disgusting!!! Very unhappy!!!

MARSHALL H.  |  Overall Experience 
Rating:
1.0

I had nothing but a negative experience with this company during this rental and every transaction that occurred. Completely awful experience.

Olivia E.  |  First Impressions 
Rating:
5.0

Well I’ve got to say it’s been some years since I’ve had to get a U-Haul ,but I must say it would have taken quite sometime making reservations over the phone. Thanks to your web user friendly site!

Arnold R.  |  First Impressions 
Rating:
5.0

The staff and service is above average during the time I was renting the storage unit.

William H.  |  Overall Experience 
Rating:
5.0

Clean facility! Manager was very kind and helpful, and answered all my questions!

janeele w.  |  First Impressions 
Rating:
2.0

I was charged $69.00 for three days, they need to prorate the amount, to be fair to the customer.

Brain D.  |  Overall Experience 
Rating:
5.0

Nice facility

Rita E.  |  First Impressions 
Rating:
5.0

Customer service is awesome they went above and beyond to make sure my visit was great.

charlene h.  |  First Impressions 
Rating:
5.0

No comments

PATRICK O.  |  Overall Experience 
Rating:
5.0

Everything was great, including the climate control.

Alex F.  |  Overall Experience 
Rating:
3.0

price was a little high for the size.

DUWAYNE C.  |  Overall Experience 
Rating:
1.0

Don't appreciate that I address the mice issue to them. All mice crap everywhere. Am not happy. Very unprofessional

Twyla C.  |  Overall Experience 
No reviews have been submitted for this location.

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